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Become A Clinical Administrative Coordinator

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Working As A Clinical Administrative Coordinator

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $50,237

    Average Salary

What Does A Clinical Administrative Coordinator Do At Unitedhealth Group

* Review and process fax and telephone requests to meet department key indicator productivity and accuracy standards; maintain minimum of 95% case data entry accuracy.
* Follow department policy regarding accurate documentation of clinical data, demographic and product information, provider / facility contract status, appropriately route cases to RN for clinical review, follow departmental policy for non - clinical level notifications.
* Maintain 100% accuracy of letter generation within compliance time frames.
* Provide high level of customer service while communicating with internal departments and provider office staff as pertains to performance of job responsibilities.
* Takes responsibility for problem solving to achieve key indicator goals

What Does A Clinical Administrative Coordinator Do At Satellite Healthcare

* Oversees front office desk/office administration for the center
* Oversees admissions for all patients for the center; audits all admissions following admit
* Oversees discharges for all patients for the center; audits discharge records and is responsible for document management of records
* Oversees maintenance of patient medical records to include auditing of proper completion to ensure information is accurate for the center; scans documents and files in to SPIN Back Office
* Prepares and reconciles monthly and quarterly Network, Kaiser and other reports; assists center management with adjusting reports as needed, and ensures timely and accurate completion
* Assists the center management with all aspects of onboarding and orienting new hires and transfers into the center
* Facilitates the accurate and timely completion of payroll; acts as the liaison with payroll department; trains employees on time management system and payroll policies & procedures
* Tracks and maintains employee records; notifies employees of upcoming expiration dates for license/certification expiration dates
* Organizes CPR training at the direction of center management
* Oversees monthly patient billing and prepares billing reports for the center; ensures accurate and timely completion of billing and acts as the liaison with the Accounts Receivable Department
* Schedules and coordinates meetings and appointments; prepares meeting materials; takes minutes at meetings as requested, including active participation in the center’s quality improvement program (QAPI)
* Maintains Center Agreements Binder
* Manages petty cash; generates check requests
* Responsible for driving the Satellite Healthcare culture through values and customer service standards
* Accountable for outstanding customer service to all external and internal customers
* Develops and maintains effective relationships through effective and timely communication
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
* ACs who work in WellBound centers or in-center home programs may perform additional clinical duties to include:_
* Practices good infection control techniques when delivering patient related care and when handling potentially infectious material
* Rooms patients, performs vital signs, weighs, and documents
* Cleans patient treatment rooms between patient visits per established infection control practices
* Stocks patient treatment rooms and lab area daily
* Cleans lab area, biohazard room and storage room; cleans and documents on-site lab equipment daily
* Performs venipunctures as directed per phlebotomy certification
* Processes all lab specimens per specifications set forth by WellBound/Satellite or the laboratory
* Prepares lab tubes for scheduled blood work and completes all paperwork
* Participates in CPR as required
* Orients patients and visitors to center
* Orders, receives, inventories and maintains center clinical supplies
* Assist nursing staff to obtain required supplies for patients to perform home therapy
* Monitors center equipment and reports discrepancies to center management/Technical department
* Performs routine calibration checks of the patients’ home centrifuges and coordinates necessary replacements with the lab
* Liaisons with the Interdisciplinary Health Care Team on shared responsibilities
* Requirements
* Minimum Qualifications
* Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying._

What Does A Clinical Administrative Coordinator Do At Unitedhealth Group

Provide exceptional customer service Manage administrative intake and data entry for clinical team of membership Work with providers and / or the clinical team to manage request for long term and respite services Manage notifications, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Receive care coordination notification cases for non-clinical assessment / intervention and provide appropriate triage Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Process and distribute custom reports to providers and clinical staff Multitasking with multiple platforms and applications Inbound / outbound phone calls to providers other internal departments to assist with notifications, documentation

What Does A Clinical Administrative Coordinator Do At Unitedhealth Group

* Manage the intake of members or the admission / discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage request for services from members and / or providers Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles Provide appropriate triage and care coordination notification cases for non-clinical assessment / intervention Process notification requirements Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review Handle resolution / inquiries from members and / or providers that may include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments Authorization for treatment Explanation of Benefits (EOB) Verifying appropriate ICD
* and CPT coding usage This position would answer phones and process requests for authorization as well as provide referral services for members seeking behavioral health services

What Does A Clinical Administrative Coordinator Do At Unitedhealth Group

* Respond to incoming provider and enrollee calls Provide excellent Customer Service to both providers and enrollees Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance Receives Care Coordination notification cases for non-clinical assessment / intervention and provides appropriate triage Processes out of network requests for consideration of in network level of benefits for physician specialty referrals for appropriate products Processes notification requirements for outpatient procedures, home health, DME, transition of care, and network gap issues Processes letters within DOL time frames Verifies appropriate ICD
* and CPT coding usage Communicates to providers and members benefit determinations within DOL time frames Assist with faxes and emails Moderate work experience within own function Some work is completed without established procedures Supervision / guidance is required for higher - level tasks Full-time schedule: Monday
* Saturday availability required Other duties as assigned by manager and / or director

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How To Become A Clinical Administrative Coordinator

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Clinical Administrative Coordinator jobs

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Clinical Administrative Coordinator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Romanian

  • Portuguese

  • Hmong

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Clinical Administrative Coordinator

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Clinical Administrative Coordinator Education

Clinical Administrative Coordinator

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Top Skills for A Clinical Administrative Coordinator


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Top Clinical Administrative Coordinator Skills

  1. Medical Providers
  2. Customer Service Inquiries
  3. Member Eligibility
You can check out examples of real life uses of top skills on resumes here:
  • Review and submit Prior Authorization Request from medical providers.
  • Resolved customer service inquiries and encouraged members to use Preventative Services.
  • Reviewed member eligibility and verifies benefits.
  • Complete notification wizard along with ICD-9 and CPT coding Accomplishments Promoted from Customer Service Rep Sr. to Clinical Administrative Coordinator.
  • Make outbound calls to unable to reach member to attempt to assess and assign a field nurse.

Top Clinical Administrative Coordinator Employers

Clinical Administrative Coordinator Videos

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