Clinical assistant job description

US-OR-Portland

Type: Regular Full-Time
Randall Children's Hospital at Legacy Emanuel

Overview

As a Clinic Assistant, your workdays will be varied and engaging. No matter what you're undertaking, you'll represent Legacy with a high level of competence, care and compassion. In short, you'll exemplify the Legacy mission of making life better for others.

The Randall Children's Cancer and Blood Disorders Program cares for children and young adults with a wide variety of oncology and hematology diagnoses. We serve children and families from across Oregon and Southwest Washington. This Clinic Assistant position will be responsible for maintaining the schedules of seven providers as well as coordinating care for our Nursing and Care Management teams, handling busy phone lines, entering referrals, data tracking, and participating in quality improvement projects. Most importantly, the successful candidate for this position will serve as the first face families see when they enter our program, often at the worst moments of their lives, when they most need a friendly face and a kind word.

Responsibilities

SCHEDULING AND MEDICAL INFORMATION MANAGEMENT :

-Greets members, patients, visitors and others and provides complete and meaningful information.

-Schedules patient appointments.

-Makes confirmation calls to patients.

-Provides basic information to patients about the clinic, directions to buildings, etc.

-Creates new patient packets including letters to new patients.

-Checks in walk-in patients

-Manages information exchange with referring and consulting physicians.

-Pulls, files and locates necessary charts, as needed. Enters appropriate data into paper medical records and computer systems and creates reports as necessary.

-Performs other clerical duties as necessary including, but not limited to printing forms, photocopying, faxing, answering phones, sorting and delivering mail, and ordering office supplies.

-Operates standard office equipment such as personal computer, facsimile, copier, and multi-line telephone.

COORDINATION OF SERVICES : Coordinates workflow in the department and services provided to patients.

-Coordinates department activities within the limited scope of the position.

-Organizes and schedules meetings within the department or with other medical staff and contracted vendors or between physicians and other departments.

-Facilitates communication amongst staff, providers, patients and families.

-Coordinates physician visits and procedures.

INSURANCE VERIFICATION/AUTHORIZATION/REFERRALS : Ensure timely handling in order to meet the clinic's financial, customer service and regulatory standards.

-Provides education and customer service to providers, staff and patients regarding the clinic referral process.

-Provides data entry and clerical support for the referral process for both pre-paid and fee-for-service health plans.

-Understands each health plan's guidelines, benefits and basic risk models. Maintains current knowledge of referral process and shares information with staff.

-Understands and follows clinic's referral processes and procedures.

ACCOUNT AND PATIENT ISSUES : Handles person-to-person patient inquiries regarding referral issues. Follows up with patient and other key players until issues are resolved.

-Identifies and resolves patient, physician, department and insurance company concerns, requests and problems related to referral issues.

-Problem solves issues in a professional manner.

-Works cooperatively with other staff to resolve issues for patients and providers.

PRIORITIZATION OF WORK : Organizes and prioritizes daily workload and manages time to maximize efficiency.

-Anticipates critical workload times and high volume periods.

-Organizes time to deal with peak volume periods efficiently.

-Handles multiple tasks simultaneously in a confident and proficient manner.

PROFESSIONAL BEHAVIOR: Maintain the respect and confidence of others, including physicians, customers, patients and coworkers, by exhibiting professional appearance, proper conduct, punctual attendance, dependability and a positive attitude.

-Meets established guest relation's standards of professional behavior and confidentiality.

-Greets and directs patients, visitors and other employees as per department procedures.

-Provides customer service by phone or in person in a prompt, courteous and complete manner.

-Responds to requests for information courteously and efficiently.

-Takes complete, accurate and timely telephone and verbal messages in a professional manner.

-Presents professional image to customers and staff in a pleasant and helpful manner.

-Takes on special responsibilities and projects in areas as requested.

-Acts as liaison to communicate departmental information to customers regarding department operations.

Qualifications

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

A minimum of three years of progressively more responsible health care experience or equivalent education in at least one of the following areas required:

-Patient Registration

-Medical Records/Health Information

-Clerical support experience

-Insurance Verification/Authorization/Referrals

SKILLS:

-Advanced skill with appropriate computer systems and software packages.

-Ability to compose routine correspondence and reports.

-Ability to edit documents for grammar, punctuation, etc.

-Knowledge of departmental policies and procedures.

-Time management and organizational skills.

-Ability to withstand varying job pressures and effectively prioritize related tasks. Demonstrated interpersonal and effective communication skills that promote cooperation and teamwork.

-Ability to work with credibility and effectiveness with medical and administrative staff.

-Ability to work in a fast-paced environment.

-Ability to work with confidential information.

-May require demonstrated sixty words per minute keyboarding skill.

LEGACY'S VALUES IN ACTION:

Follows guidelines set forth in Legacy's Values in Action.

Equal Opportunity Employer/Vet/Disabled

PI193379638

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)Job Summary: Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers.


Job Description:
Essential Responsibilities:



Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers. Prepares schedules, patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc. Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.
Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process. Collects copayments following standards for managing copayment processes. Directs patients at time of check in. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements. Verifies patient schedule to assure patient was seen and enters billing tickets into system.



Required Qualifications:



High School diploma or GED required. Associate's degree preferred in no medical assisting certificate required Certificate 1 preferred: Medical Assistant Certificate,Certificate 2 preferred: Phlebotomy Certificate 1-3 years related work experience required. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.


Competencies:


Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers. Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations. Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.


Physical Nature of the Job:

Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled

WHO WE ARE

Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in eight health centers across the state.

At PPAU, care is much more than the health, education, and advocacy services we provide; it's the way we approach our world with compassion and a constant desire to improve. We care with compassion and respect and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives.

**THIS POSITION WILL WORK AT AN ABORTION CLINIC**

POSITION SUMMARY:
In a work team environment, performs a variety of clinical and clerical functions. Under the direction of medical providers, clinical work includes medical assisting, client education and support, laboratory testing, and electronic medical file maintenance. In conjunction with team members job duties include all clinical, financial and clerical. Specific duties related to abortion care, which are included in the training checklist, maintenance and training of team members and volunteers.

We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

MAJOR RESPONSIBILITIES:
* Ability to communicate with clients in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the persons needs.
*Assure center opening, closing, maintenance and cleanliness of the clinic is completed as scheduled
*Performs routine office duties, including, but not limited to, answering the telephone, making appointments, providing referrals, explaining and collecting fees, entering client information into computer.
*Maintains client record systems and lab results and ensures accurate input of information into the computer system
*Interviews clients according to client-centered education methods to obtain medical history and provide client education.
*Provides factual, nonbiased information to all clients about all FDA approved birth control methods and information those seeking abortion in accordance with PPAU policy and medical guidelines
*Assists medical provider in the examination and procedure-surgical rooms.
*Describes the difference between medical and surgical abortions.
*Performs phlebotomy, specific laboratory duties for abortion services including processing products of conception.
*Assures medical office is clean and appropriately stocked with proper equipment and supplies.
Qualifications and Skills Graduation from high school or equivalent is required2 years clinical experience Experience in a medical center setting, education in medical area or in family planning preferred Computer competency is preferred Bilingual English/Spanish ability is preferred, but not required.Proof of COVID19 vaccination and yearly influenza vaccination required.
PERKS
This position will part time. Starting pay will be $19.25 an hour. Along with competitive pay, the position will also have a generous benefits package including full dental, vision benefits, short and long-term disability insurance, basic life insurance, 8-weeks 100% paid parental leave, holiday pay, PTO, and 4% 403b match.

WHY WORK AT PPAU?

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Our Commitment to Inclusion, Diversity, Equity, and Access: PPAU believes sexual health is essential to every person's overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.