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Clinical Care Manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical clinical care manager skills. We ranked the top skills for clinical care managers based on the percentage of resumes they appeared on. For example, 16.3% of clinical care manager resumes contained patients as a skill. Continue reading to find out what skills a clinical care manager needs to be successful in the workplace.

15 clinical care manager skills for your resume and career

1. Patients

Here's how clinical care managers use patients:

Educated patients regarding their condition and made recommendations for actions and behaviors to alleviate symptoms and support disease management process.
Complete telephone assessments to gather demographic and clinical information to connect patients with appropriate EAP/ Outpatient providers.

2. Clinical Care

Here's how clinical care managers use clinical care:

Led a centralized quality improvement process for all agencies, including development of evidence-based clinical care guidelines.
Managed Health Clinical Care Manager Analyzed patient improvement, recommended treatment, rendered authorizations and denials.

4. Home Health

Here's how clinical care managers use home health:

Recruited for this highly visible position within one of the largest home health care organizations in Houston.
Support members with condition education, medication reviews and connections to resources such as home health aides.

5. Care Coordination

Here's how clinical care managers use care coordination:

Collaborate with an interdisciplinary team to enhance care coordination.
Create evidence base Care coordination program.

6. Primary Care

Here's how clinical care managers use primary care:

Supported efforts to increase awareness and inclusion of primary care providers other than physicians among faculty and attendees.
Volunteered for temporary relocation and traveled to a remote clinic as Primary Care Coordinator.

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7. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how clinical care managers use community resources:

Provided leadership and direction to staff in facilitating linkage of client/families with appropriate institutional or community resources.
Referred cases to aftercare coordinators following discharge to ensure that community resources are in place to support recovery.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clinical care managers use customer service:

Close collaboration with multidisciplinary teams and internally with customer service representatives, claims and account services personnel.
Provided telephonic disease management and patient teaching of disease processes, providing education and customer service.

9. Discharge Planning

Here's how clinical care managers use discharge planning:

Identified insurance benefits and facilitated discharge planning with multidisciplinary collaboration meeting all the needs of post-hospitalization care.
Facilitated discharge planning and patient education.

10. Quality Care

Here's how clinical care managers use quality care:

Balanced quality care with available insurance benefits and ensured appropriate after care.
Exhibited motivation and dedication by providing high quality care to each Member caller.

11. Utilization Management

Here's how clinical care managers use utilization management:

Provide utilization management of the behavioral health/substance abuse benefits.
Assisted the Utilization Management team by providing clinical reviews for authorization of payment for higher levels of service.

12. Crisis Intervention

Here's how clinical care managers use crisis intervention:

Provide telephone triage for members, crisis intervention and directly to members and emergency authorizations.
Performed crisis intervention with clients experiencing emergencies related to behavioral/medical health.

13. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how clinical care managers use infection control:

Ensured safe working environment through compliance with Hospital Policy and Procedure regarding safety, infection control, JCI compliance.
Monitored infection control within the care community, reporting to local and State Health Departments when indicated.

14. Behavioral Health

Here's how clinical care managers use behavioral health:

Processed reviews and authorized Medicaid reimbursements for NC behavioral health providers; developed case reviews and presented cases for physician approvals.
Ensured staff coordinated exchange of information between behavioral health and medical providers in developing comprehensive care plans for at-risk members.

15. Patient Education

Here's how clinical care managers use patient education:

Provided ongoing patient education, disease management and medication management to increase compliance.
Performed clinical assessments, patient education and medication management.

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List of clinical care manager skills to add to your resume

The most important skills for a clinical care manager resume and required skills for a clinical care manager to have include:

Patients
Clinical Care
Social Work
Home Health
Care Coordination
Primary Care
Community Resources
Customer Service
Discharge Planning
Quality Care
Utilization Management
Crisis Intervention
Infection Control
Behavioral Health
Patient Education

Rehabilitation
Utilization Review
Direct Patient Care
Care Management
Professional Development
Crisis Calls
Patient Satisfaction
OSHA
Medicaid
Compassion
Mental Health
Substance Abuse Treatment
Foster Care
Social Services
Clinical Supervision

Clinical Assessments
Autism
FTE
Community Agencies
DME
Clinical Data
Concurrent Review
Medical Necessity Criteria
IV
Performance Evaluations
EMR
Professional Knowledge
Senior Care
MDS
Clinical Rounds

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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