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Clinical case manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Florence DiGennaro Reed Ph.D.,
Kacie Blalock Ph.D.
Clinical case manager example skills
Below we've compiled a list of the most critical clinical case manager skills. We ranked the top skills for clinical case managers based on the percentage of resumes they appeared on. For example, 17.7% of clinical case manager resumes contained social work as a skill. Continue reading to find out what skills a clinical case manager needs to be successful in the workplace.

15 clinical case manager skills for your resume and career

1. Social Work

Here's how clinical case managers use social work:
  • Supervised social work interns and participated in ongoing peer supervision and case consultation.
  • Supervised interns seeking higher education degrees in social work/counseling.

2. Patients

Here's how clinical case managers use patients:
  • Planned and managed multiple assignments efficiently and effectively on a daily basis, processed payments for patients and handled daily correspondence.
  • Provided comprehensive health promotion education to patients in their home environment to ensure their quick recovery and prevent frequent hospitalization.

3. Rehabilitation

Here's how clinical case managers use rehabilitation:
  • Interfaced with other health care facilities to promote community awareness and to assess the appropriateness of referrals for acute rehabilitation.
  • Provided weekly case conferences with external case managers, attorneys, family members, community liaisons and rehabilitation professionals.

4. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how clinical case managers use community resources:
  • Identified and gathered information regarding community resources available to consumers and/or their families and assisted consumers with linkages to these services.
  • Maintained active working knowledge of community resources and referral processes; coordinated services with external providers to ensure continuity of services.

5. Discharge Planning

Here's how clinical case managers use discharge planning:
  • Obtained initial authorization or conducted concurrent review with HMO for authorization, and provided discharge planning and aftercare appointments for patients.
  • Applied case management interventions to determine acceptance for inpatient admission, performing of concurrent review function, identifying discharge planning needs.

6. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how clinical case managers use patient care:
  • Attended weekly Patient Care Committee meetings with contracted medical groups to clarify benefits and monitor for potential over and under-utilization.
  • Collaborated with multidisciplinary substance abuse counselors, psychiatrists, and medical doctors, in the community to implement proper patient care

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7. Social Security

Social security is a federal government program that offers benefits to those registered under it when they are retired or can't work because of some sort of disabilities.

Here's how clinical case managers use social security:
  • Secure supplemental security income and social security disability insurance benefits for chronically homeless individuals, and eligible SMI participants.
  • Provided representative payee services to those clients needing assistance managing their Social Security benefits.

8. Social Services

Here's how clinical case managers use social services:
  • Collected and reviewed data to determine patient eligibility for financial aid, medical and/or social services.
  • Assisted client in determining eligibility for financial assistance and/or social services.

9. Clinical Documentation

Clinical documentation is a record specifying an instance of administered clinical therapy, clinical care, or a clinical test. Clinical reports should be exact, opportune, and reflect all instructions and advisements given to a patient.

Here's how clinical case managers use clinical documentation:
  • Performed intake and discharge functions, completed clinical documentation and maintained daily log, consumer records and medication records.
  • Provide specialized services to Spanish-speaking refugee minors entering program; Create and maintain clinical documentation.

10. Home Health

Here's how clinical case managers use home health:
  • Work as a team with other Case Managers and administration to contribute to growth in new national home health care company.
  • Coordinate with hospital case management with provision of PCP assignments, home health, Hospice, and PCP follow up.

11. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how clinical case managers use mental health:
  • Worked within a multidisciplinary team to provide specialist mental health interventions utilizing a case management recovery based model of care.
  • Maintain accurate and timely documentation on clients receiving case management services accordance with Mental Health Center of Denver standards.

12. Cognitive Behavioral Therapy

Here's how clinical case managers use cognitive behavioral therapy:
  • Facilitated Trauma-Focused Cognitive Behavioral Therapy consultation group.
  • Completed training in assessment of trauma symptoms and performing trauma focused cognitive behavioral therapy with youth in treatment foster care

13. Housing Assistance

Here's how clinical case managers use housing assistance:
  • Provided case management services that included Medicaid/medicare billing, housing assistance, and medication distribution and monitoring.
  • Support clients and their families with securing employment, housing assistance, medical care and legal support.

14. DBT

Here's how clinical case managers use dbt:
  • Practiced cognitive behavioral, DBT, motivational enhancement and structural family therapy.
  • Facilitated DBT Multi-Family Skills Groups.

15. Group Therapy

Group psychotherapy or group therapy is the practice of treating a group of clients together in one sitting throughout multiple sessions. This practice allows people to receive encouragement and support from their peers who are taking the same group therapy.

Here's how clinical case managers use group therapy:
  • Provide group therapy on substance abuse prevention and recovery, victim and community awareness and problem solving utilizing evidence-based practice.
  • Provided intensive full-service clinical psychiatric rehabilitation/case management to in/out patient treatment program and facilitated group therapy.
top-skills

What skills help Clinical Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on clinical case manager resumes?

Dr. Florence DiGennaro Reed Ph.D.Dr. Florence DiGennaro Reed Ph.D. LinkedIn profile

Associate Professor and Chairperson, Director of the Performance Management Laboratory, University of Kansas

In my experience, employers appreciate real-world experience where students/recent graduates can apply the knowledge they learned in their courses to actual work settings. Thus, graduates who have had service-learning practicum courses, internships, or other relevant experiences have resumes that tend to stand out to future employers.

What soft skills should all clinical case managers possess?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

Soft skills that are essential for counselors include emotional intelligence, empathy, multicultural competency, interpersonal abilities, and authenticity.

What hard/technical skills are most important for clinical case managers?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.

What clinical case manager skills would you recommend for someone trying to advance their career?

Abby WorlandAbby Worland LinkedIn profile

Managing Director of People Rocky Mountain Prep Network Support Team, Rocky Mountain Prep

At the most basic level, all jobs and careers depend on your ability to do two things: solve problems and communicate with others. Spend your gap year developing those skills.

Many people recommend "following your passion" in your work. I would adjust that and recommend instead that you pursue work that has a purpose and mission that align with your personal values. Spend your gap year identifying what those values are. All jobs are going to have tough moments, that is the nature of work, but if the work is meaningful to you, it is far easier to be resilient.

What type of skills will young clinical case managers need?

Samantha Fletcher Ph.D.Samantha Fletcher Ph.D. LinkedIn profile

Executive Director, National Association of Social Workers, New York State

The core skills of social work do not change over time. These skills include empathy, active listening, critical thinking, assessment, intervention, evaluation, advocacy, policy analysis, and adaptability. Social workers also need to evaluate the organizations they work in to assess for oppressive practices and policies. One of the profession's core values is social justice, which directs social workers to "pursue social change, particularly with and on behalf of vulnerable and oppressed individuals and groups of people. Social workers' social change efforts are focused primarily on issues of poverty, unemployment, discrimination, and other forms of social injustice" (National Association of Social Workers, 2017). As a profession, social workers aim to dismantle racist, sexist, heterosexist, xenophobic, ableist, classist, and religiously biased systems and structures.

What technical skills for a clinical case manager stand out to employers?

William WestonWilliam Weston LinkedIn profile

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.
Do you want to know more?
Read more about what experts have to say about clinical case manager

List of clinical case manager skills to add to your resume

Clinical case manager skills

The most important skills for a clinical case manager resume and required skills for a clinical case manager to have include:

  • Social Work
  • Patients
  • Rehabilitation
  • Community Resources
  • Discharge Planning
  • Patient Care
  • Social Security
  • Social Services
  • Clinical Documentation
  • Home Health
  • Mental Health
  • Cognitive Behavioral Therapy
  • Housing Assistance
  • DBT
  • Group Therapy
  • Foster Care
  • Mediation
  • Conflict Resolution
  • Utilization Review
  • Comprehensive Assessments
  • Substance Abuse Treatment
  • Care Coordination
  • Psychosocial Assessments
  • Community Agencies
  • Clinical Services
  • Community Services
  • Crisis Intervention
  • Family Therapy
  • Medical Care
  • Medical Necessity
  • Hippa
  • Clinical Supervision
  • InterQual
  • Applied Behavior Analysis
  • Therapeutic Services
  • Crisis Management
  • Severe Mental Illness
  • Individual Therapy
  • Crisis Situations
  • IV
  • Medical Appointments
  • Medication Management
  • CMS
  • Mental Health Issues
  • Persistent Mental Illness
  • Clinical Assessments
  • Intake Assessments
  • MDS
  • Discharge Summaries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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