Clinical case manager jobs in New Mexico

Primary Care Clinician nurse will work collaboratively with physicians, staff and other health care professionals to provide a smooth health care continuum for all patients within the clinic setting. The nurse is an integral member of the clinic care team who works to ensure safety, best practice and high quality standards of care are maintained across the continuum. The RN is responsible for coordinating a variety of patient wellness and chronic illness activities for the clinic's entire patient population. Success will be measured by the results of the outcome performance measures of the population of patients in the clinic. (eg. Patient Satisfaction, ACO, HCC, clinic quality dashboards). The RN acts in a clinical leadership role utilizing concepts of critical thinking and creative problem solving to ensure positive outcomes in the delivery of clinical care. Requirements MINIMUM QUALIFICATIONS: EDUCATION: Graduate of an accredited program for Registered Nursing. BSN preferred CERTIFICATION/LICENSES: Licensed by State of New Mexico as an RN. BLS Certification issued through American Heart Association required, or within 2 weeks of hire date. SKILLS: Knowledge of and practical use of good business Ability to communicate effectively using written and verbal skill Demonstrates effective teaching techniques, applying adult learning principles. Demonstrates the ability to coordinate and implement appropriate educational materials for patients and their support systems. EXPERIENCE: One year experience working as a nurse in a clinical setting. NATURE OF SUPERVISION: -Responsible to: CSVCG Dyad In conjunction with clinic leadership and dyads: Supervises daily activities of medical assistants. In conjunction with Clinic leadership ensures timely orientation and competencies completion for all clinical support staff. Ensures provision of uninterrupted clinical care. Provides feedback to manager for annual performance evaluations of clinical staff. ENVIRONMENT: -Bloodborne pathogen: B PHYSICAL REQUIREMENTS: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighting up to 50 pounds. Requires working under stressful conditions or working irregular hours. Frequent exposure to bodily fluids, communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

" "" Licensed Marriage and Family Therapist (LMFT) Wage: Between $90-$127 an hour Licensed Marriage and Family Therapist - Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered clients sooner. It's all on one free-to-use platform, no commitment required. About you ● You're a fully-licensed Marriage and Family therapist at a Master's level or above with LMFT, LMFTS, or LCMFT licensure (accepted on a state by state basis), a valid NPI number, and malpractice insurance. ● You're ready to launch a private practice, or grow your existing business by taking insurance. About Headway Your expertise changes lives. Taking insurance makes it accessible to those who need it most. Every mental health provider who goes in-network with Headway supports people who'd otherwise be forced to choose between paying out of pocket, or not getting care at all. We make that process seamless - empowering you to accept insurance with ease, so you can do what you do best. So far, we've helped over 50,000 providers grow their practices, reaching countless people in need. How Headway supports providers - Start taking insurance, stress-free: Get credentialed for free in multiple states in as little as 30 days and start seeing covered clients sooner. - Built-in compliance: Stay compliant from day one with audit support and ongoing resources. - Expansive coverage: Work with the plans that most clients use, including Medicare Advantage and Medicaid. - Increase your earnings: Secure higher rates with top insurance plans through access to our nationwide insurance network. - Dependable payments: Build stability in your practice with predictable bi-weekly payments you can count on. - Built-in EHR features: Manage your practice in one place with real-time scheduling, secure client messaging, end-to-end documentation templates, built-in assessments, and more. - Free continuing education: Nurture your long-term professional goals and earn CEUs with complimentary courses on Headway Academy. How Headway supports your clients ● Increased access: Headway makes it easier for your clients to get the care they need at a price they can afford through insurance. ● Instant verification: Clients can easily check their insurance status and get the care they need without disruption. Please note: At this time, Headway can't support mental health professionals that aren't fully licensed. If your application was rejected for incomplete licensure, you're welcome to reapply once you have a valid license. "

Mental Health Professional SCHEDULE: Part-time (20 hours per week) FACILITY: Western NM Correctional Facility North A Job Should be MORE than just a paycheck. Wexford Health Sources, Inc. is one of the nation's largest correctional health care providers. Over the past 30 years, our team of dedicated clinical professionals has helped literally millions of justice-involved patients receive life-changing medical and mental health services. The majority of our patients come from marginalized or impoverished backgrounds. In many cases, our doctors, nurses, and behavioral health professionals represent the patient's first experience with quality, compassionate health care. We heal and rehabilitate thousands of incarcerated patients every day. When you join Wexford Health, you do more than just further your career. You also become part of a team-a family-whose mission is to care for patients that cannot care for themselves. You change lives. You make a difference. If you are looking for a position that empowers you to do MORE … then look at Wexford Health. BENEFITS: We're proud to offer a competitive benefits package including: Annual review with performance increase Generous paid-time off program that combines vacation and sick leave Paid holidays Comprehensive health insurance through Blue Cross Blue Shield Dental and Vision insurance 401(k) retirement saving plans Company-paid short-term disability Healthcare and dependent care spending account POSITION SUMMARY The Mental Health Professional is a member of the multi-disciplinary treatment team and provides clinically appropriate services under the clinical direction of the Associate Director, Mental Health Programs. The Mental Health Professional will provide mental health screenings and assessments, clinical watches, treatment groups and individual sessions, as well as other clinically related activities. DUTIES/RESPONSIBILITIES 1. Provide clinical services, including screening, assessment, treatment planning and crisis intervention. 2. Performs individual and group therapeutic counseling. 3. Performs administrative consultations for specialized social services as determined by the specific needs of the Institution. 4. Interviews inmates to obtain information concerning medical history, mental health history, or other pertinent information. 5. Observes inmates to detect indications of abnormal behavior. 6. Reviews results of tests, treatment plans and treatment cases with the behavioral health team to evaluate client needs and implement treatment. 7. Coordinates psychiatry services, which includes but is not limited to tracking and triaging patients' requests or staff referrals for psychotropic meds; administrative duties for psychiatry visits; tracking psychiatry services provided including signed consents and obtaining refusals. 8. Plans and administers therapeutic treatment such as counseling, behavior modification and psychosocial education to assist inmates in managing their mental disorders and other interpersonal or environmental problems. 9. Discusses progress toward treatment goals with inmates and ensures that the treatment plan is completed in a timely manner, adhered to as the barometer for treatment and is reflected in the progress notes. 10. Consults with behavioral health team concerning treatment plan and amends plan as described 11. Assists in planning and implementing the goals and objectives of programs and projects. May direct special projects as requested. 12. Experience working effectively with a multi-disciplinary treatment team, providing clinical supervision, performing consultation and teaching others 13. Provides the necessary preparation of documentation, necessary records and reports. 14. Participates in interdisciplinary treatment team meetings. 15. Provides documentation in accordance with unit policies, procedures, and facility policies when recommended and/or indicated. 16. Participates in mandatory as well as elective educational activities as well as orientation of new staff, and inmate orientation. 17. Attends weekly staff meetings and follows all team/unit protocols. 18. Adheres to safety and security policies, and participates in disaster drills. 19. Follows security regulations and policies, with consideration of clinical factors. 20. Completes case management responsibilities as required. 21. Completes chart reviews as required. 22. Engages in internal audit preparation and review process as directed by the Associate Director, Mental Health Programs. 23. Appropriately recommends/offers input to multi-disciplinary team for transfers to alternate levels of care, and/or grade changes when requested. 24. Participates in all mental health watches and log entries as directed 25. Respects dignity and confidentiality of patients. JOB REQUIREMENTS LICENSING: Fully licensed, have temporary license or associate license in New Mexico a in Licensed Mental Health Counselor (LMHC) or Licensed Clinical Social Worker (LCSW) CERTIFICATION: Current CPR certification. EDUCATION: Master's Degree in Psychology, Social Work, or Counseling PREFERRED EXPERIENCE: At least two (2) years prior clinical experience working with forensic clients; have familiarity with relevant research literature, clinical assessments, procedures and methods, have ability to assess treatment goals and write goal-directed, individualized treatment plans; have ability to monitor and document individual behavior patterns and modify treatment plans; and be familiar with diagnostic nomenclature outlined in the most recent Diagnostic and Statistical Manual.

*Compassionate Substance Abuse Counselor Needed!* * * Substance abuse counselor will be in charge with assisting patients through medically assisting treatments and offering techniques for handling opioid addiction. Counselor conducts individual sessions and group sessions to assist with crisis management and coping strategies. Counselor will evaluate patients' progress during counseling and collaborate with doctors, nurses and other counselors to assist the patients' achieving overall outcome. * * *Responsibilities:* * Provide individual and group counseling services; direct service hours at regularly scheduled intervals; coordinate all services throughout treatment * Ensure efficient and effective delivery of counseling services to all patients * Conducts individual initial assessment and evaluation interviews for service eligibility determination * Completes Bio-psychosocial assessment. * Respond, as needed, to patient grievances and complaints * Develop aftercare plans and discharge plans * Other related duties as determined by supervisor *Qualifications:* * *Must have current LSAA, LADAC, LMHC, LMSW, LPCC, LCSW or LMFT* * Satisfactory criminal background check and drug screen *Benefits:* * Competitive salary * Comprehensive benefits package including medical, dental, vision and 401(K) * Generous paid time off and paid holidays * Excellent growth and development opportunities through our counselor career path * Rewarding opportunity with the ability to impact individuals' life *COVID-19 considerations:* * Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City. *What to expect from us:* * *MedMark Treatment Center, a BayMark Health Services company, *is a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. * *BayMark Health Services* is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

Licensed Professional Clinical Counselor/ Practice Growth Lead (LPCC) - Santa Fe/Las Cruces, New Mexico areas. We are seeking an independently licensed clinician-LPCC or higher-who is not only committed to high-quality client care but is also energized by building and expanding a practice. This role combines clinical work with business-minded leadership. The ideal candidate is proactive, self-directed, and motivated to help increase referrals, strengthen partnerships, and support growth initiatives for Vista Living. This is a great growth opportunity, contact us today for more information! Salary Range: Based on experience Commission: Based on billable hours Key Responsibilities Clinical Responsibilities Provide individual, couples, or family therapy (in-person and/or virtual) Maintain an active caseload with consistent billable hours Complete documentation timely and in compliance with insurance requirements Participate in case consultations and uphold best-practice ethics Practice Growth & Leadership Help develop and execute strategies to grow the client base Build relationships with referral partners, schools, healthcare providers, and community organizations Identify new service opportunities and make recommendations to leadership Assist in refining workflows, processes, and systems as the practice scales Represent Vista Listens professionally and proactively in the community

At United Energy Workers Healthcare (UEW), we are committed to providing high-quality, personalized home healthcare services to the energy worker community. Founded by the grandchildren of a Department of Energy worker, our mission is grounded in honoring the service and sacrifice of those who powered our nation. With over 14 years of experience and a presence in 24 states, UEW operates under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) to ensure eligible patients receive the care and support they deserve. Our team is dedicated to delivering the Best Patient Care in the Best Place to Work - blending professionalism, integrity, and compassion in everything we do. Position Overview We are seeking a skilled Registered Nurse Case Manager to join our team. This in-office position, based in Espanola, NM, requires availability Monday through Friday, with additional travel to patients' homes as needed. This role is crucial in assessing patient needs, coordinating care, and ensuring effective communication among all parties involved in patient care. Responsibilities Key Responsibilities Manage Nursing Care: Oversee the coordination of nursing care, home health aide services, and applicable therapies once approved by the Department of Labor. Ensure Confidentiality: Maintain confidentiality of all client and office records in accordance with HIPAA guidelines and the Privacy Act PHI. Facilitate Communication: Ensure effective communication and collaboration among the care team to provide cohesive and comprehensive care. Additional Duties: Perform other duties as assigned to support the team and enhance patient care. Qualifications What We're Looking For Current RN License: Valid and active Registered Nurse license in good standing. Experience: At least one year of experience in a home health setting or related area, with strong assessment skills. Organizational Skills: Excellent organizational and time management skills to handle multiple clients efficiently. Tech Savvy: Proficient in computer and internet-based applications, as well as office equipment. Equipment Knowledge: Competent working knowledge of client-based equipment. Background Check: Must pass a criminal background check and sanction screening. Professional Appearance: Professional demeanor and appearance are necessary. Why Join Us? Join a team that values compassion, dedication, and excellence in patient care. At United Energy Workers Healthcare, you will play a vital role in enhancing the well-being of energy workers and their families. We offer a supportive environment where your skills and efforts will have a direct impact. Additional Details Work Environment: The role involves office work, communication with clients, and will require travel for home visits. Inclusivity: We are an equal-opportunity employer and welcome applications from all qualified candidates. We maintain a drug-free workplace and may conduct pre-employment substance abuse testing. Pay Range USD $38.00 - USD $42.00 /Hr.

Join our team as a rotating shift, PRN, Case Management Acute Care Clinical Case Manager Registered Nurse in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better * Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being. * People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for. * Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: * Lovelace Women's Hospital is a 53-bed advanced neonatal intensive care unit, family care unit, an award-winning breast care center, and the first robotic surgery program in the state recognized as a Center of Excellence in Robotic Surgery by Surgical Review Corporation. Responsibilities * The Clinical Case Manager assesses the social, psychosocial, cultural, environmental and financial situations concerning the patient and family. * He/she is a patient/family advocate, promoting rights and dignity and striving to involve the patient/family in aspects of care as appropriate. * The Clinical Case Manager also facilitates the acute, rehabilitative, and long-term discharge processes to provide for an optimal age-specific continuum of care for the populations listed below. Qualifications Job Requirements: * Minimum: BS or BA in Social Work or an associate's degree in nursing or Diploma of Nursing. * Social Worker: * Medical Social Worker, Licensed Clinical Social Worker preferred. * Must have a current license as a Social Worker from the New Mexico Board of Social Work Examiners, and basic life support certification. * Registered Nurse: * Valid NM Nursing license or NM compact license (within 90 days of hire) and * BLS certification must be obtained within 14 days of hire or transfer into the role and prior to providing direct patient care * HIRING DEPARTMENT MAY ALSO REQUIRE ACLS and or PALS. Preferred Job Requirements: * Master's degree in social work or bachelor's degree in nursing * Two years of medical social worker or RN Case Manager experience * CCM or ACM

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary: Accountable for the delivery of outstanding Absence Management and related Colleague Services through a strong commitment to colleague experience. The Case Manager, Enterprise Absence Management will be responsible for using the CVS Health my Leave absence platform as well as other HR systems to administer FMLA, State regulations and Company leave policies from the start of a leave request through the return to work. Job Description: + Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience + Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations + Utilize the my Leave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations + Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review + Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely + Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies + Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy + Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave + Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration + Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first + All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the my Leave team + A strong commitment to Customer Service as exemplified by behaviors and disposition + Ability to work independently and as part of a team environment + Excellent written, verbal and listening skills to reflect a friendly, positive disposition + Demonstrated ability to maintain work in the strictest of confidence + Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems + Strong organizational and data entry skills with a strict attention to detail + Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision + Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally + Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer + Demonstrated ability to multi-task while consistently meeting deadlines + Proficiency with MS Office Products + Regular and predictable attendance is required + Minimum internet connection of 25 Mbps download speed and 3 Mbps upload speed required Required Qualifications: 1+ year of customer service or office experience Preferred Qualifications: FMLA, State Leaves, Disability, or HR experience Education: High School Diploma or GED **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 12/24/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

The Non-Clinical Case Manager coordinates referrals, serviceplanning, and client documentation for designated caseload(s). Minimum Requirements: + Professional License in Behavioral Sciences, Human Services,or Social Services preferred + Bachelor's Degree in Behavioral Sciences, Human Services, or Social Services fields preferred + Experience in Case Management, Behavioral Sciences, HumanServices or Social Services preferred + Current CPR if applicable + TB questionnaire, PPD or chest x-ray if applicable + Current Health certificate (per contract or stateregulation) + Must meet all federal, state and local requirements + Must be at least 18 years of age Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica as provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. Non-exempt Job Summary: Provides services to Medical Assisted Treatment. Assists in developing, evaluating, and coordinating treatment plans and recovery services. Core Competencies: * Demonstrate competency in Managed Care systems and provider networks in the adult recovery model, in the philosophy of substance use and behavioral health programs and in case management roles and responsibilities. * Demonstrate competency in case management procedures and allocation of resources and in the characteristics of substance use and levels of severity. * Demonstrate awareness of the social determinates of health. * Adopts a culturally sensitivity and non-stigmatizing approach. * Display familiarity with models of care management. * Adopt a patient centered approach which emphasizes self-determination and shared decision making * Maintains confidentiality and discretion as a rule. * Ability to work effectively within an interdisciplinary team and communicate effectively with others. * Familiar with all personnel and company program policies and procedures. * Ability to multi-task, prioritize, and work under pressure without losing sight of objectives. * Ability to effectively use Electronic Health Records. Job Requirements: * Bachelor's degree in a human service related field and/or Associate's degree in a human service related field and two year work experience in behavioral health or substance use treatment. * Working unconventional hours: weekends/evening/holiday hour. * Valid NM driver's license and current automobile insurance and must maintain a clean driving record. * Must be willing to use personal vehicle in the course of employment when needed. * Must submit to LCDF required background check, TB screen and drug testing Benefits Benefits * Health Insurance - PPO * Dental Insurance * Vision Insurance * 401(K) with employer matching * Life and AD&D Insurance * Short Term Disability * Long Term Disability * Supplement Life Insurance * Paid Time Off (PTO) * Holidays (9) * Education Reimbursement * Cafeteria Plan * Employee Assistance Program * Travel Reimbursement #80-70-784-00 #INDML

Compensation Range: $33 - $48 Case Manager Career Opportunity Recognized for your abilities as a Case Manager Are you ready for a Case Management role that brings your career closer to home and heart? Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. As the leading provider of rehabilitation care in the nation, this opportunity allows you to leverage your clinical expertise while contributing to the well-being of individuals in your community. Manage resources, coordinate patient care from admission to post-discharge, and oversee interdisciplinary plan-of-care decisions. This is more than a career move; it's a chance to shape a future where care and compassion converge for truly meaningful outcomes. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing. Starting Perks and Benefits At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one, you will have access to: * Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. * Generous paid time off that accrues over time. * Opportunities for tuition reimbursement and continuous education. * Company-matching 401(k) and employee stock purchase plans. * Flexible spending and health savings accounts. * A vibrant community of individuals passionate about the work they do! Become the Case Manager you always wanted to be * Work with interdisciplinary team, guiding treatment plans based on patient needs and preferences. * Coordinate with interdisciplinary team to establish tentative discharge plan and contingency plans * Participate in planning for and the execution of patient discharge experience. * Monitor patient experience: quality/timeliness/service appropriateness/payors/expectations. * Facilitate team conferences weekly and coordinate all treatment plan modifications. * Complete case management addendums and all required documentation. * Maintain knowledge of regulations/standards, company policies/procedures, and department operations. * Review/analyze case management reports, including Key Care Indicators, and plan appropriate actions. * Understand commercial contract levels, exclusions, payor requirements, and recertification needs. * Attend Acute Care Transfer (ACT) meetings to identify trends and collaboratively reduce ACTs. * Meet with patient/family per Patient Arrival and Initial Visit Standard within 24 hrs. of admission. * Perform assessment of goals and complete case management addendum within 48 hours of admission. * Educate patient/family on rehabilitation and Case Manager role; establish communication plan. * Schedule and facilitate family conferences as needed. * Assist patient with timely procuring/planning of resources to avoid discharge delays or issues. * Monitor compliance with regulations for orthotics and prosthetics ordering and payment. * Make appropriate/timely referrals, including documentation to post discharge providers/physicians. * Ensure accuracy of discharge and payor-related information in the patient record. * Participate in utilization review process: data collection, trend review, and resolution actions. * Participate in case management on-call schedule as needed. Qualifications * License or Certification: * Must be qualified to independently complete an assessment within the scope of practice of his/her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Counseling). * If licensure is required for one's discipline within the state, individual must hold an active license. * Must meet eligibility requirements for CCM or ACM certification upon entry into this position OR within two years of entry into the position. * CCM or ACM certification required OR must be obtained within two years of being placed in the Case Manager II position. * Minimum Qualifications: * For Nursing, must possess minimum of an Associate Degree in Nursing, RN licensure with BSN preferred. A diploma is acceptable only in those states whose minimum requirement for licensure or certification is a diploma rather than an associate degree. * For all other eligible licensed or certified health care professionals, must possess a minimum of a bachelor's degree and graduate degree is preferred. * 2 years of rehabilitation experience preferred. The Encompass Health Way We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing! At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification. We're eagerly looking forward to meeting you, and we genuinely mean that. Join us on this remarkable journey! The Encompass Health Way

JOB PURPOSE: Accomplishes the Child Care Program's objectives by planning, organizing, and supervising all functions required to operate and maintain the Child Care Center in accordance with current statues, regulations, policies and procedures. Provides professional child care and instruction, day care and child development program planning and implementation, and day to day supervision and direction for the child care workers in the Center. This position description indicates in general the nature and levels of work, knowledge, skills, and abilities. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required or assigned to this position. JOB DUTIES & RESPONSIBILITIES: Oversees the operation of the program and Child Care Center. Ensures development and implementation a curriculum that supports appropriate physical, emotional, developmental, nutritional, and cultural development. Establishes implements and communicates goals, objectives, policies and procedures in accordance with Federal, State, and Navajo Nation laws, regulations, ordinances and regulatory agencies. Achieves financial objectives by assisting in preparing the annual budget and proposal, inclusive of operational plans and objectives; recommending staffing and expenditures. Prepares grants and secures additional funding and grant monies for continuation and expansion of program services. Coordinates program activities, services and needs with other local, governmental or private providers. Bills and collects child care service fees. Verifies payment and deposit amounts and forwards to accounting for processing; maintains inventory of supplies and purchases materials and equipment as needed. Ensures and inspects center facilities and playground areas are safe and sanitation standards are met. Facilitates required trainings for certification and continuing education for Center. Ensures provider information, parent authorization and attendance reports is accurate and up to date. Determines parent/family eligibility based on income, family size and other related factors associated with the funding source being utilized. Performs initial interviews with potential providers, parents, and program applicants. Oversees the Child Care Food Program at the Center Meets with parents, ensures that they are aware of their rights and responsibilities as parents of center students, reviews and interprets child progress reports, counsels and trains parents on child development matters, elicits parent concerns, and implements corrective actions as needed. Responds to crisis situations and makes referral to appropriate Departments as necessary. Contributes to department's effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; implementing directives. Keeps Administration and other departments informed of status of Childcare Program activities by attending meetings and submitting reports. Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations. Performs other duties as assigned. SUPERVISION RESPONSIBILITIES: Hosts regular staff meetings to ensure communication among personnel regarding departmental activities. Oversees the supervision of staff, including work allocation, scheduling, training, and problem resolution. Increases Center's staff effectiveness by recruiting, hiring, selecting, orienting, training, coaching, counseling, evaluation and disciplining, and terminating personnel appropriately; communicates values, strategies, and objectives. MINIMUM QUALIFICATIONS/REQUIREMENTS: Bachelor's Degree in Early Childhood or related field. Three years' experience in administering child care programs, one year in a supervisory capacity. Child Development Associate certificate. Current Food Handlers Permit. First Aid and CPR Certificate. Valid and clean state driver's license. Must be able to pass background check, with NO prior convictions of any felonies and no history of child abuse and/or neglect. The Navajo Nation Preference in Employment Act applies to all hiring, promotions or transfers of individuals into this position. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Knowledge of applicable federal, state, county and local laws, regulations, and requirements. Knowledge of department organization, functions, objectives, policies and procedures. Knowledge of early childhood development, diet and nutrition guidelines. Knowledge of budget preparation. Knowledge of State Child Care Certification Regulations. Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment. Skill in preparing, reviewing, and analyzing operational and financial reports. Skill in supervising, training, and evaluating assigned staff. Ability to exercise independent judgment, analyze and solve problems. Ability to work independently and meet strict time lines. Ability to gather data, compile information, and prepare reports. Ability to make administrative/procedural decisions and judgments. Ability to maintain confidentiality. Ability to prepare grants and contracts. Ability to communicate effectively in the Navajo and English language. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. Ability to be persuasive and tactful in controversial situations. PHYSICAL DEMANDS: While performing the duties of this job, the employee frequently stand, walk, bend, stoop, and squat. Use hands for dexterity of motion, repetitive movement of both hands. Have normal auditory, visual acuity, and verbal communications skills. The employee must occasionally lift and carry up to 50 pounds. WORK ENVIRONMENT Work is typically performed within an office and childcare/nursery setting with a moderate to loud noise level. Exposure to unpleasant odors, hazardous material and infectious disease. Tight time constraints and multiple demands are common. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

The Case Manager is responsible for assessing clients to determine the appropriate level of Case Management, developing and monitoring Individual Service Plans, and connecting clients with community resources. The role involves ongoing support and coordination with clients, families, and service providers to ensure person-centered care, promote independent living skills, and maintain continuity of services. Responsibilities include documentation, crisis intervention, and fostering relationships with community partners. Strong communication, organizational, and problem-solving skills are essential, along with knowledge of HIPAA, trauma-informed care, and community resources. REPORTING: CCBHC Case Manager Supervisor POSITIONS SUPERVISED: None DUTIES AND RESPONSIBILITIES: The Case Managers responsibilities include, but are not limited to: Triage clients to determine level of Case Management care. Continue to follow up with clients throughout services to ensure that service goals are addressed. Educate and connect clients on available resources related to Individual Service Plan. Maintain positive relations with community services. Liaison with family, friends, partners, and outside resources to create a supportive environment and ensure continuity of care. Promote healthy resources, and daily skills training to provide the highest quality person-centered care. Work closely with other members of the clinical team in addressing daily concerns, intervening if crisis intervention is required, and offering additional directives for care to provide the highest quality person-centered care. Assist participants in developing an Individual Service Plan to facilitate the continuity of care. Uphold participant confidentiality in accordance with company policies and procedures and local, state, and federal laws and regulations. Maintain case files and other required documentation according to agency policies Regularly identify and maintain relationships with new employment, housing, medical, and other community resources. Educate clients on how to schedule personal appointments related to services identified in Individual Service Plan Ensure all documentation is completed in a timely manner Other duties as assigned. Requirements: MINIMUM QUALIFICATIONS: Skills/Knowledge/Abilities: 1. Excellent written and verbal communication skills with the ability to effectively communicate with diverse populations 2. Cultural Sensitivity and Trauma Informed Care 3. Capable of empathetically engaging with clients while upholding high service standards. 4. Interpersonal skills that promote and encourage teamwork 5. Advanced knowledge of HIPAA and confidentiality 6. Advanced knowledge of community and referral resources 7. Proficient in writing clear and effective case management DAP notes 8. Highly skilled in the use of standard office equipment and systems: phone, copier, computer programs including Electronic Health Records, Microsoft Word and/or Outlook tools. 9. Ability to coordinate volunteer and vocational activities for participants 10. Critical thinking/problem solving 11. Ability to manage a variety of tasks and organize workload 12. Attention to detail 13. Maintain effective professional relationships with all levels within the organization 14. Familiarity with community resources including mental health, social, financial, educational, housing, employment, childcare, and other support that may be required. 15. Unrestricted NM Drivers License Education and Experience: High School/GED and CCSS Certified (Comprehensive Community Support Services) or CPSW (Certified Peer Support Worker) or 4 years experience in Substance Misuse or Mental Health field with the ability to obtain CCSS and/or CPSW Current CPR/First Aid Certification (or willingness to become certified) PM21 PI6dbf697bd9a3-31181-37954935

Job Description Talented Medical Solutions is thrilled to offer exciting travel opportunities for experienced Case Managers Registered Nurses (RNs) who are interested in working with the VA on a government contract. This is your chance to make a meaningful impact by providing top-tier care to our nation's veterans as a Local or Travel nurse. WE have openings NATIONWIDE --- currently filling a large contract for Multiple openings in Aurora, Colorado (ACCEPTING ANY STATE LICENSE) FOR MAY 1ST START. Qualifications: To be considered for this opportunity, you must have: A current, active RN license in at least one U.S. state, territory, or the District of Columbia. Minimum two years of direct patient care experience within the last three years. Current Basic Life Support (BLS) certification (AHA or American Red Cross). A current CV outlining your education and professional qualifications. At least one year of recent travel nursing experience. Flexible availability for both day and night shifts. What We Offer: Competitive weekly pay with a tax-free stipend. Comprehensive benefits package. Exclusive government contract experience. A supportive work environment with opportunities for career growth. This opportunity will not last long, and we would love to get you submitted as soon as possible! How to Apply: To be considered, please send your most recent resume, active BLS certification (AHA or ARC), and RN license to: *********************************, ************ Best regards, Talented Medical Solutions LLC Email: ********************************* Senior Healthcare Consultant Website: ******************************** Phone: ************(Call or Text)

Job Posting Title: Community Case Manager - Resource Re-entry Center. Department: Behavioral Health Integrated Services Pay Range: $21.15 - $30.13 Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. Community Case Manager will provide case management services for assigned clients, to include review and determination of client needs. Provide case management, counseling services and perform a variety of professional and technical duties in support of assigned areas. Conduct initial interviews with client. Obtain information about client through interview and case history to determine the client's level of addiction severity. Assist in the determination of proper therapeutic approaches and referral.DUTIES AND RESPONSIBILITIES 1. Conduct initial interviews with client; obtain information about client through interview and case history to determine the client's case management needs, existence or level of addiction severity, assist in the determination of proper therapeutic approaches and level of care. 2. Work in conjunction with community agencies and assist client in scheduling and follow through with programs and other connections to care. 3. Assist in the reliability and validity of treatment, services, and rehabilitation of clients. 4. Conduct case management services for assigned clients; determine needs and appropriate referrals including, but not limited to, treatment for drug and alcohol use, behavioral health, domestic violence, medical, and legal assistance and/or requirements, as needed. 5. Establish and maintain contact with community agencies, resources and professionals necessary for proper case management of clients. 6. Provide client with services, which may include collaboration with families, criminal justice entities and community resources. 7. Transport clients to appointments and other services providers in the community. 8. Responsible for the timely and accurate documentation and reporting of case management processes; maintain case notes and associated documentation. 9. Prepare case files for periodic review and quality assurance. 10. Perform department program related duties in residential, community, and jail-based settings. 11. Perform other job-related duties as required or assigned. * The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job. MINIMUM QUALIFICATIONS Bachelor's Degree in Criminal Justice, Psychology, Sociology, or related field, and one (1) year of work experience in criminal justice, social work, counseling, or related field. Any equivalent combination of related education and/or experience may be considered for the above requirements. ADDITIONAL REQUIREMENTS PREFERENCES 1. Licensed Substance Abuse Associate (LSAA) preferred. The offer of this Bernalillo County position requires compliance with the following: 1. Employee must successfully complete the post-offer employment medical examination and background investigation. 2. Employee must comply with the safety guidelines of the County. 3. Pursuant to the criminal history screening for Caregivers Act, Section 29-17-1 through Section 29-17-5 NMSA 1978, new hires at the Behavioral Health Services facility will be required to complete a caregiver criminal history screening for all caregivers. Conviction of a disqualifying condition is cause for termination or sufficient reason not to hire if applicant has a disqualifying condition on their record at time of application. 4. Employee must complete required FEMA training(s) as assigned to position. 5. All positions may be required to work various shifts and scheduled per department needs. WORKING CONDITIONS 1. The majority of essential duties are performed indoors in a temperature-controlled environment. 2. Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties. 3. Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations. 4. Indoor working surface is even and may be carpeted or tiled. 5. Indoor surfaces are typically dry and may involve the use of stairs. 6. Outdoor surface may be even or uneven and may be wet or dry. 7. Outdoor duties may involve the use of stairs or ladders and may be performed on inclines or hills. 8. Outdoor surfaces may include natural ground, asphalt, or concrete. 9. Work hazards or potential work hazards include those of a treatment facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards. 10. Work hazards include high stress level of job, and operating of a vehicle. EQUIPMENT, TOOLS AND MATERIALS 1. Equipment typically used to perform administrative duties include the telephone, computer, telefax machine, photocopy machine, and pager. 2. Worker may handle first aid and oxygen equipment on an occasional basis. 3. Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.

Parnall Law Firm, New Mexico's largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our new Roswell office! Apply today learn why Parnall Law's exceptional company culture, commitment to client service, and dedication to upholding our mission and values has earned us a place among New Mexico's best places to work year after year. Location:Roswell: 100% In-office work is required Pay Range: $49,940-$64,500 per year DOEBenefits -Comprehensive health, dental, and vision insurance to keep you healthy and supported. -Life and long-term disability insurance for peace of mind. -A robust 401(k) plan to help you save for your future. -Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance -Opportunities to engage in community outreach, making a real difference in our local area. -A positive, fulfilling, and supportive work environment where learning and growth are encouraged. -An annual company goal trip to celebrate our achievements. -Training provided Mission Statement To work together with the attorneys as a team to provide clients with intelligent, compassionate and determined advocacy, with the goal of maximizing compensation for the harms caused by wrongful actions of others. To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible. To make sure that, at the end of the case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to his or her harm. To work and motivate team members according to the values of Parnall Law Firm. RESULTS / OUTCOMES (What you must get done.) Attend weekly firm wide huddle every Monday morning at 8:00 Attend daily team mini huddle Tuesday through Friday at 8:00 am Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data. Contacting new clients within 24 hours of being retained to complete intake questionnaire. Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time. Make sure outstanding tasks do not exceed 50 at any given time. Completing the case analysis within 3 weeks of having insurance confirmations. Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals Submitting demand letters within 2 days of approved client authority. Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline. DUTIES/RESPONSIBILITIES Be familiar with each case in your caseload. Posting all case information and case dates in SmartAdvocate. When necessary, help with property damage claims Speak to adjusters Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them) Ensuring Medicare subrogation claims are open timely on the portal Review and update/edit evaluation forms and demand packages before attorney meets with client. Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol. Calendar all case information pursuant to the calendaring protocol. Answer incoming calls via the Final Call Group Perform backup intake calls in accordance with intake protocol. Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings. Work with all staff assigned to your cases to move the case to a desired conclusion. Keep client updated with copies of file documents. Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.) Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape. Follow and maintain all firm policies and procedures. Requirements Minimum 2 years personal Injury case management experience (Medical field/behavioral health experience will not be considered) Strong understanding of state, local, and federal court rules. Strong Empathy for injured clients Exceptional communication skills, verbal and written. Empathy for our injured clients. Confidence and motivation to exceed expectations. Professional attire and demeanor. Desire to learn, develop, and motivate team members. Team player Excellent organizational and time-management skills. Ability to be available to work during business hours (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00) Ability to pass a background check Parnall Law Firm is an Equal Opportunity Employer #SUPABQ

The Case Manager is responsible for assessing, triaging, resolving or minimizing social-emotional problems, resource deficits and continuing care needs of patient and families served by Gila Regional Medical Center to help them adapt within their community resources, collaborates to develop a discharge plan and facilitate and monitor its implementation. A priority focus in transitioning the patient toward their next phase of care. Significant independent judgement, analytical, problem solving, collaborative skills in order to organize and prioritize multiple tasks to provide patient centered leadership and direction. ESSENTIAL FUNCTIONS * Performs comprehensive assessments, plans, implements, coordinates, monitors and evaluates the options and services required to meet the needs of the patient, which must be addressed prior to discharge. * Develops long and short-term plans with patient/family to address problems identified. * Attends daily interdisciplinary patient rounds and communicates pertinent information. * Works collaboratively and maintains active communication with other members of the interdisciplinary team to effect timely and appropriate patient management. * Proactively identifies and resolves delays and obstacles to discharge. * Collaborates with the interdisciplinary care team facilitating care for the designated case load; monitors the patient's progress with the appropriate interventions ensuring a focused plan of care and services are provided while providing high-quality cost-effective care. * Self-directed and organized to meet the needs of the patient and the health care team. * Serves as a resource person and provides support and interventions related to treatment decisions and end-of-life- issues. * Works with appropriate hospital and community resources to facilitate optimum discharge plan. * Facilitates transfers to other facilities as appropriate. * Maintains a current knowledge of resources available within the community and maintains a supply of resource materials to be distributed to patients when needed. * Provides clear, concise, and timely written documentation. * Documentation meets current standards and policies. * Communicates effectively and navigating conflicts with patients, families, members of the care team in a diplomatic and empathetic manner. * Works directly with the Emergency Department * Works directly with Labor and Delivery * Participates in other duties as assigned including, but not limited to: Hospital Quality improvement activities and Quality Improvement teams. * Manages and operates equipment safely and correctly. * Demonstrates an ability to be flexible, organized and function under stressful situations. * Maintains a good working relationship both within the department and with other departments. Requirements EDUCATION & TRAINING REQUIREMENTS * Current New Mexico or Multi-State RN Licensure or current New Mexico Social Work License (bachelor's degree in social work) * AHA-BLS * Certification in Case Management (preferred). WORK EXPERIENCE REQUIREMENTS * Ability to interview, assess, organize and problem solve. * Ability to identify appropriate community resources on assigned caseload and to work collaboratively with patients, families, and interdisciplinary team and community agencies to achieve desired outcomes. * Experience in acute care management, discharge planning, performance improvement (preferred). Note: Job description available upon request.All required documents must be presented at time of hire.EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.GRMC is an Equal Opportunity Employer

The Long Term Disability (LTD) Claims Case Manager is responsible for making accurate decisions on assigned claims through proactive case management according to the plan provisions, state and federal guidelines, and established protocols. This position consults with other team members, as well as, the Professional Resource Team to assist claimants with return to work efforts when the capability and opportunity exist. The LTD Claims Case Manager can be located in multiple locations including Bethlehem, PA; Plano, TX; Holmdel, NJ or remote. **You will** This position utilizes problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers. This position partners with coworkers to broaden and enhance their knowledge of complex claim handling. The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives). This position is responsible for determining integrated income to ensure appropriate financial risk and accurate payments are made. The LTD Claims Case Manager is responsible for ensuring all plan provisions are met through the duration of the claim. The LTD Claims Case Manager consults with legal, investigative resources, and financial specialists. A selected incumbent may be assigned to the Stable and Mature block as well. **You have** + 4 year college degree preferred or equivalent work/education experience + Regulatory and Compliance experience a plus **Functional Skills** + Excellent written and verbal communication skills + Ability to exercise independent & sound judgment in decision making + Ability to analyze evidence for discrepancies + Ability to conduct research using multiple techniques + Excellent time management & organizational skills + Multitasking with the ability to manage continually changing priorities and ability to prioritize work based on customer service needs and departmental regulations + Self-motivated & able to work independently + Ability to work collaboratively with multiple professional disciplines and with diverse populations + Basic computer skills & knowledge, including Microsoft office + Understanding of medical terminology and medical conditions helpful **Leadership Behaviors** + Continuously strives to provide superior products and customer service + Expresses oneself in an open and honest manner + Demonstrates self-awareness and embraces feedback + Consult with the Professional Resource Team area to assess functionality and return to work potential by utilizing available resources + Perform and complete timely change in definition investigations by utilizing the Professional Resource Team and outside vendor assistance + Partner with the Short Term Disability team on large group claims for early interventions when claims are identified as having potential to transition to Long Term Disability in order to reduce potential risk exposure **Salary Range:** $41,880.00 - $62,820.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. **Our Promise** At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. **Inspire Well-Being** As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._ **Equal Employment Opportunity** Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. **Accommodations** Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com . **Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.** Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com . Visa Sponsorship: Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Job DescriptionSalary: Service Case Manager (Residential & Commercial Support) Positive Energy Solar is a local Employee-Owned company, and a Benefit Corporation for Good. Positive Energy provides homeowners, businesses, and other agencies across the state with high quality, reliable equipment, and workmanship. We are committed to exceptional customer service as well as treating every employee with appreciation, dignity, and respect. Our company offers a collaborative work environment and great compensation package that includes benefits, discounts, profit sharing, ownership, and a career you can feel good about. Positive Energy Solar is seeking employees that are interested in long term employment with a company that offers support for growth and development. Positive Energy Solar is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Position Overview The Service Case Manager (SCM) is responsible for managing the full lifecycle of assigned service cases from initial intake to final invoicing and closeout. This role supports both Residential and Commercial project and case workflows, acting as a key administrative and coordination resource for the Commercial Case Manager and broader Service Operations team. The SCM ensures timely responses, accurate documentation, effective scheduling, and positive customer communication while upholding Positive Energy Solars standards for quality, safety, and integrity. This role requires strong organization, communication, and computer skills; foundational knowledge of solar PV systems; and the ability to work collaboratively across departments. Key Responsibilities Customer Communication & Support Maintain proactive, clear, and respectful communication with customers throughout the case lifecycle. Follow up consistently to ensure customer expectations are met and issues are resolved. Support customers in accessing, resetting, or granting permissions for solar monitoring portals. Provide updates on case status, next steps, and expected timelines. Technician Coordination & Support Coordinate technician schedules, ensuring appropriate staffing for each service case. Hold regular check-ins with technicians to review caseloads, documentation quality, safety practices, and training needs. Support technicians with tools, training, and resources to complete work safely and efficiently. Participate in technician performance evaluations as requested by leadership. Warranty, RMA, and Manufacturer Coordination Ensure proper documentation (photos, serial numbers, test results) is collected to support warranty claims. Manage and track manufacturer RMA processes, including ordering, receipt, and return of equipment. Document all warranty compensation opportunities and submit required materials for reimbursement. Track RMA shipments, return labels, and inventory adjustments. Contracts, Estimates, & Materials Tracking Generate or update contracts and estimates for additional work, change orders, or corrective maintenance. Create Sales Orders and coordinate with the Materials and Purchasing teams to acquire needed equipment. Ensure accurate tracking and reconciliation of all materials used on service cases. Avoid last-minute material requests; plan proactively for inventory needs. Confirm deposits and payments prior to material purchasing or installation. Case Closeout, Billing Coordination, & Documentation Review technician notes, photos, materials lists, and monitoring configurations before approving cases for invoicing. Ensure all customer communication, internal notes, and documentation are complete in NetSuite. Transfer invoice-ready cases to the Service Account Manager with clear documentation of scope, billing, and warranty considerations. Close out warranty-only cases where no manufacturer compensation applies. Cross-Functional Collaboration Coordinate with Design, Project Management, Installation Field Managers, Accounting, Purchasing, and other internal teams. Support Commercial Case Manager with documentation, scheduling coordination, customer updates, monitoring installation follow-up, and administrative tasks for complex commercial sites. Share lessons learned with installation teams to improve quality. Submit First Pass Yield reports and quality alerts when appropriate. Commercial Case Management Support In addition to Residential case responsibilities, the SCM provides structured support for commercial case workflows, including: Assisting with intake of complex commercial service cases and warranty issues. Coordinating field technician scheduling for commercial troubleshooting, warranty needs, or corrective maintenance. Supporting submittal and documentation requirements for RMA claims on commercial equipment. Managing documentation, project notes, and case status in alignment with Commercial Case Manager processes. Supporting remote monitoring access, data review coordination, and communication with commercial facility contacts. Helping track materials, subcontractor coordination, and commercial-scale corrective work. Providing administrative and organizational support during commercial post-commissioning corrective periods. Organizational Contribution & Continuous Improvement Maintain a thorough understanding of PES administrative practices, contracts, warranties, and NetSuite workflows. Provide recommendations to improve case processing, documentation standards, technician workflow, and customer experience. Promote a culture of safety, excellence, and continuous improvement. Uphold Positive Energy Solars values of People, Planet, and Profit in all decision-making. Qualifications Preferred Education & Experience Associates degree in electronics, solar PV, or electrical technology; or equivalent experience. NABCEP certification preferred. 5+ years of solar installation or service experience, including at least 2 years in a service or technical coordination role. Technical & Professional Skills Strong customer service and verbal communication skills. Excellent written communication and documentation discipline. Proficiency with computers, CRM/ERP software (e.g., NetSuite), and solar monitoring platforms. Working knowledge of solar equipment, PV system fundamentals, and basic electrical concepts. Ability to understand and apply manufacturer warranty requirements and RMA workflows. Physical Requirements Ability to lift 60 lbs, climb ladders, kneel, squat, and work outdoors in varied weather. Ability to sit or work at a computer for extended periods. Valid drivers license and ability to pass motor vehicle record screening.