Clinical coordinator jobs in Chesapeake, VA - 62 jobs

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports). The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Independently provides care for patients with acute and chronic illnesses encountered in older adult patients. Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient. Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not). Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs. Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. For patients that are unable to come to the office-in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market. Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes. Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Clinical Director will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company. Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP's daily huddles within their center Leadership rounding with the PCPs (reduced involvement of market clinical leader) Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other applications used in the company Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application. This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required Current, active MD licensure in State of employment is required A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required Must have a current DEA number for schedule II-V controlled substances Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment PAY RANGE: $238,832 - $341,189 Salary EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply

We are seeking a dedicated Clinical Research Coordinator to join our dynamic team and manage cardiology studies. This position requires a full-time commitment of 40 hours per week Responsibilities + Perform accurate data entry and ensure the integrity of clinical trial data. + Resolve queries efficiently to maintain the quality and reliability of study results. + Engage in community outreach to support patient recruitment efforts. + Manage patient recruitment processes and maintain participant records. Essential Skills + Minimum of 2 years' experience as a Clinical Research Coordinator. + Proficiency in electronic data capture (EDC) systems. + Strong experience in clinical research and trial management. + Experience in query resolution and patient recruitment. Additional Skills & Qualifications + Experience in cardiology studies is highly advantageous. + Excellent organizational and communication skills. Work Environment The role operates within normal business hours in a fast-paced setting, requiring strong attention to detail and the ability to manage multiple tasks efficiently Job Type & Location This is a Contract position on site in of Norfolk, VA Job Type & Location This is a Contract position based out of Norfolk, VA. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norfolk,VA. Application Deadline This position is anticipated to close on Jan 20, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.

Any distributed by Spring Life Behavioral Care, LLC (SLBC) is not inclusive of all duties that the employee will be required to perform. The employer expressly reserves the right to change the responsibilities and duties SLBC so desired. The job description may be changed verbally or written SLBC desired by the management. The Clinical Director will possess the following qualifications and carry out the subsequent duties as follows General Summary: Director of Operations: The Clinical Director is a senior executive entrusted with overseeing the day-to-day administrative and operational functions of the agency. She plans, directs, and oversees a company's operational policies, rules, initiatives, and goals. Helps the agency develop and execute short-term and long-term plans and goals. Essential Duties and Responsibilities: Provide day-to-day leadership and management that mirrors the mission and core values of the company. Bottom line: Builds a quality and sustainable vibrant company. Consult and collaborate with members of our multidisciplinary treatment team for effective and wholistic treatment of each client. Conduct clinical assessment and recommend appropriate services Provide counseling/therapy for assigned caseload Collaborates in PCP development and implementation. Assists in clinical staff development and training. Ensures that treatment plans are completed, individualized, based on consumer input and drive the delivery of services Coordinates with the CEO to recruit skilled talent and keep the best employees; motivate and lead a high performance management team; and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program. Acts as a liaison between company and MCOs, the community and other stakeholders Provides mentoring to all employees, including management Promotes communication between colleagues for the benefit of information flow and to curb any problems that arise Takes responsibility for service authorization requests and follow ups Manages program and staff and ensures compliance with company policies and procedures and all regulatory standards. Reviews and evaluates the educational and training needs of staff and arranges for further training. Consults with program CEO regarding clinical and programmatic issues. Ensures appropriate coordination of services/ treatment and follow up. Oversees the development of data collection methods to report and monitor program activities, analyzes data to determine if the activities provided are meeting program goals. Participates in quality assurance/quality management (QM) activities related to the programs offered at SLBC. Maintain 24/7 availability to the staff so emergencies may be minimized and that care may be constant and effective and respond to emergency situations and provide leadership resolutions. Performs other duties assigned. Required Knowledge, Skills, and Abilities: Skilled in Problem Solving, Plan Implementation, Critical Thinking, Presentation Skills, Motivational Knowledge, Leadership, Time Management, Crisis Management, Risk Management, Exceptional Oral and Written Communication Skills, Budgeting Recruiting Experience, Strategic Planning, Business Development Knowledge of assessment procedures and the development of individualized goal plans. Knowledge of basic supervision/management principles and practices. Knowledge of current health, social and economic problems and resources for individuals with mental illness and/or substance abuse use disorders. Knowledge of state and MCO regulations governing services offered by the agency. Knowledge of the prevention, detection, or treatment of mental illness substance use disorders conditions. Knowledge of the theory, principles, practices, and current developments in the field of mental health and/or substance use disorders. Ability to manage an entire component or a variety of functions involving different components of a mental health and/or substance use disorders. Ability to learn and apply company policies and procedures. Ability to collect, analyze, and interpret statistical and narrative data to determine the effective function of a program. Ability to recognize and respond effectively in emergencies. Ability to demonstrate effective social and interpersonal skills. Ability to establish and maintain effective working relationships with Trillium Healthcare Resources Center/MCOs, representative of local state, and federal agencies, mental organizations and institutions; and the public. Ability to present a confident, professional image to the community, individuals and co-workers. Ability to supervise others, evaluate performance, provide feedback and facilitate team work. Ability to organize, prioritize and multi-task. Ability to prepare and maintain records and documents concerning the functions and operations of each of the agency's programs. Minimum Education, Credentials, and Experience: Mental health professional who has a master's degree in psychiatry, social work, psychology, nursing, rehabilitation, special education, activities therapies or other related fields from an accredited college or university and at least 2 years of clinical experience. Must be able to work flexible hours to meet individual's and program's needs. Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individual to appointments. Must be able to travel to trainings/meetings upon request, which may include occasional overnight stays. Work on-call to meet service line needs Job Types: Full-time, Part-time, Contract Salary: $30.00 - $60.00 per hour Schedule: 8 hour shift Ability to commute/relocate: Kinston, NC 28501: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Addiction counseling: 2 years (Preferred) License/Certification: LCAS (Required) Work Location: In person

We are Local Infusion. Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients-and our team-can feel truly supported, every step of the way. What We're About We're a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. Ownership-Takes initiative, being accountable and caring about the outcome Excellence-Do what it takes to raise the bar, being an example for our colleagues, patients and partners Curious & Inquisitive- Always seek to gather information and knowledge, and understand the way Find A Way- There will be obstacles, but we find a way, even when there isn't a defined road forward It's a Marathon, not a Sprint - We have large problems to solve, and they won't be solved overnight. We are persistent every day. Urgent - We move quickly and with purpose. Patients are waiting, and our work matters. We're looking for an Insurance & Intake Coordinator -- an "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company's growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite whenever patients are scheduled. This role will be primarily based in Virginia Beach, VA. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. In this role, you will: Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients Communicate referral process and status to patients in a customer-centric way Openly communicate with referring/prescribing providers Assist in maintaining medical inventory and office supplies Dedicated 6 week training plan to help you succeed in your role Here's what we're looking for: Passion for Patient Care, and Delivering Exceptional Patient Experiences Health Care Experience Required Prior Experience in Infusion is Preferred Insurance Prior Authorization Experience Medical Terminology Experience Overall Medical Insurance Experience Ability to quickly grasp new apps Experience and strong familiarity utilizing Electronic Health Records (EHR) systems The Local Infusion Way Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: Salary starting at $25/hr Medical, dental, and vision insurance through our employer plan Short- and long-term disability coverage Matching 401k 15 Days PTO - and we want you to take it! Competitive paid parental leave and flexible return to work policy Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Benefits: Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance The Clinical Supervisor will oversee a team of mental health professionals that provide community based behavioral health support through a multitude of services. The primary responsibility of the Clinical Supervisor is to ensure that staff are delivering direct client care, are adhering to best practices, ethical standards, and established regulatory guidelines. This is achieved through a combination of direct observation, regular supervision sessions, case reviews, and providing professional development opportunities. Utilizing a deep understanding of therapeutic techniques, diagnostic criteria, and intervention strategies, the Clinical Supervisor offers critical guidance that will aid direct care staff in refining their skills and enhancing their clinical judgment to improve client outcomes. The Clinical Supervisor plays a key role in organizational leadership by providing feedback on policy implementation, conducting performance evaluations, and facilitating training programs. Whether in hospitals, community clinics, or educational institutions, the Clinical Supervisor will ensure that clinical services are delivered effectively, ethically, and compassionately, thus safeguarding both the well- being of clients and the integrity of the healthcare system. At times, it will be required to step in and fill in for direct reports when they are unavailable to render services to clients in the community. As a content expert, the Clinical Supervisor will mentor a team on practice standards, quality of interventions, problem resolution, and critical thinking. Duties and Responsibilities: Providing clinical supervision and guidance to a team of healthcare professionals Conducting regular performance evaluations and providing feedback to improve clinical skills Implementing and monitoring treatment plans for patients Collaborating with other healthcare professionals to provide comprehensive care to clients Participating in peer-to-peer discussions for service authorization approvals Assisting in hiring, training, and orientation of new direct care staff Resolving any issues or conflicts that may arise within the clinical team Supervising and monitoring the work of mental health professionals Providing supervision, guidance, and training to mental health professionals Ensuring compliance with local, state, and federal regulations, as well as professional ethical standards Assessing the clinical needs of clients and facilitating appropriate treatment planning Reviewing and approving treatment plans, progress notes, and other clinical documentation Conducting regular staff meetings and providing ongoing feedback to mental health professionals Managing crisis situations and providing clinical consultation as needed Participating in quality improvement initiatives and efforts to enhance the delivery of behavioral health services Other duties as assigned Requirements: Unrestricted license in Virginia as an LCSW or LPC or license eligible strongly preferred but not required 2+ years of supervisory experience strongly preferred Strong behavioral health evaluation skills including risk assessment and common diagnoses Strong understanding and familiarity with levels of care and how to navigate the behavioral health system Extensive knowledge (5 years or more) of healthcare systems and relevant community resources Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors Experience with client centered practices including harm reduction approach and motivational interviewing Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies related to behavioral health needs of patients Ability to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff and agencies Self-management skills, including ability to prioritize and organize Ability to work with a diverse, safety-net population Skilled at working alongside difficult to engage patients-capacity to build rapport, trust Ability to work in a fast-paced environment, inclusive of organizational skills, time management skills, critical thinking, and problem-solving abilities Computer competency, inclusive of the ability to access and enter data through the electronic medical record system and manage personal email system Compensation: $65,000.00 - $85,000.00 per year

Job DescriptionDescription: Substance Abuse Comprehensive Outpatient Treatment (SACOT) Counselors provides activities and services that are provided at an outpatient program designed to assist adult and adolescent consumers to begin recovery and learn skills for recovery maintenance. Functions: Service Delivery Assist persons served by implementing structured interventions outlined in the Person-Centered Plan in any of the following: Individual counseling and support. Group counseling and support. Family counseling, training or support. Biochemical assays to identify recent drug use (e.g. urine drug screens). Strategies for relapse prevention to include community and social support systems in treatment. Life skills. Crisis contingency planning. Disease Management: and treatment support activities that have been adapted or specifically designed for persons with physical disabilities, or persons with co-occurring disorders of mental illness and substance abuse/dependence or mental retardation/developmental disability and substance abuse/dependence. Provide first responder crisis response. Ensure a supportive, therapeutic relationship between staff, persons served, and family of the persons served which addresses and/or implements interventions outlined in the Person-Centered Plan. Provide principles of recovery to persons served by emphasizing self-determination. Assist persons served by researching and making available natural and community supports. Support the persons served in understanding and exercising their rights. Provide support services in a manner that is safe, therapeutic, and free from abuse, neglect, and exploitation. Ensure that all information resulting from health-related appointments is documented. Case Management Functions (If assigned and monitored by Program Director) Facilitation of the Person Centered Planning process, including the recipient and people identified as important in the recipient's life (e.g., family, friends, providers) by the initial development and ongoing revision of Person Centered Plan including completion of all required documentation for opening cases, including but not limited admission assessments, development of updates to Person Centered Plans (PCPs), crisis plans, information card/face sheet, copy of current Medicaid card (as applicable), ITRs, arranging for clinical assessments and other ongoing assessments as necessary, completing NCTOPPS scores (if applicable), and service notes within applicable timelines Submit ongoing requests for authorizations, ITRs and all other required information to appropriate local management entity or state contractor Supportive counseling to address the diagnostic and clinical needs of the recipient Case management to arrange, link or integrate multiple services as well as assessment and reassessment of the recipient's need for services. Inform the recipient about benefits, community resources, and services; assists the recipient in accessing benefits and services; arranges for the recipient to receive benefits and services; and monitors the provision of services. Coordination with the recipient's medical home (e.g., primary care physician) Plan and facilitate consumer transitions to other services and/or local agencies in an efficient manner Submit completed discharge date to the Medical Records Specialist for processing and filing Quality Assurance and Improvement Assure consistent provision of quality services to consumers Implement the PCP to assure that services are being provided in a manner that is professional, effective, and consistent with governing rules, statutes, service definitions, and the PCP Assure that case management, supervision, and service notes are being completed in a manner consistent with Federal, State, and the Agency's, statutes, rules, and policies and procedures, respectively Submit service data to the Program Director for billing verification, filing, and submission to the Home Office, as applicable Conduct routine follow-up with service recipients, family members, and guardians regarding their satisfaction with service delivery Participate in peer review activities of offices as requested Communicate ideas on improving services to the CEO. Communication Maintain consistent communication with Program Director regarding documentation, authorizations, consumer progress toward goals, and consumer satisfaction Maintain regular contact with persons served their treatment teams, guardian and significant others in persons' lives Requirements: Qualifications: The minimum requirement for this position is a valid NC license as a: Certified Clinical Supervisor (CCS); or Licensed Clinical Drug and Alcohol Counselor Associate (LDAC-A) Certified Drug and Alcohol Counselor (CDAC) Qualified Substance Abuse Professionals as defined by NC G.S. Chapter 90-113.31A (26) and NCAC 10A 27 G. 0104(19)(a) Preferred Experience One or more years of case management experience or equivalent work experience Experience with and knowledge of the public MH/DD/SA system Training Must complete any other trainings, certifications and/or requirements as determined by the Agency or the State of NC. Additional Requirements Valid Driver's License, reliable automobile with proof of current liability insurance, acceptable driving record, current vehicle registration and inspection, and a clean State Bureau of Investigations report. Performance Expectations: Maintain a professional demeanor and image in all situations, including but not limited to person served and staff relationships, verbal communications, and attire (please see Employee Handbook) Serve as a role model by consistently conducting him/herself in a professional and ethical manner in all situations, including but not limited to promptness of completing assignments, verbal/non-verbal communications, maintaining professional boundaries, representing the Agency with a professional image, complying with Federal Anti-Kickback Laws, and not engaging in or coercing others to engage in any fraudulent behavior. Maintain therapeutic boundaries with consumers, families, and guardians Be familiar with HIPPA as related to confidentiality of information specific to persons served Have an understanding of Client Rights Have an understanding of abuse, neglect, and exploitation rules Develop and consistently demonstrate an understanding of the persons served, their likes, dislikes, behaviors, desired life outcomes, visions for the future, and their PCPs Have a basic understanding of mental health and related symptomology Have or develop an understanding of the medications that the persons served may be taking, their purpose and side effects Have or develop a working knowledge of therapeutic interventions to assist persons served in effectively monitoring and dealing with their emotions and behaviors Consistently practice appropriate medication administration and documentation Consistently practice appropriate service records documentation, pursuant to State, Federal, and Agency Policies and Procedures Provide support services as scheduled, showing up on-time and working on person centered goals for the duration of the time allotted Serve as a valued member of a person focused team to support the individuals we serve Establish and maintain effective working relationships with colleagues and persons served Express ideas clearly, both verbally and written Ability to plan and execute work effectively Be aware of expiration dates and maintain current training and recertification requirements Attend and participate in all team meetings, committees, and audits as requested Accuracy Required in Work and Consequence of Error: The Support Staff is responsible for insuring systems are in place to address the quality and effectiveness of services to each consumer. Failure to adequately manage the quality-of-service delivery has the potential to severely affect the health and safety of consumers and staff. This position has a fiduciary responsibility to the Agency including but not limited to billing, in which errors could result in significant funding infractions for the agency Supervision and Training Provided to Employee: The local office will provide initial training. On-going training and supervision is provided as needed or as required by the supervisor. Physical Effort: A variety of physical activities are necessary for this position and depending upon the needs of the consumers of the agency. From time to time their travel will be required, which may include out-of-town travel. There will also be interaction with consumers served at each local office. Work Environment and Conditions: The Support Staff works primarily in environmentally controlled offices where conditions are pleasant, although visits to the sites where services are being provided are necessary in order to ensure the quality and provision of services to the consumers.

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance The Clinical Supervisor will oversee a team of mental health professionals that provide community based behavioral health support through a multitude of services. The primary responsibility of the Clinical Supervisor is to ensure that staff are delivering direct client care, are adhering to best practices, ethical standards, and established regulatory guidelines. This is achieved through a combination of direct observation, regular supervision sessions, case reviews, and providing professional development opportunities. Utilizing a deep understanding of therapeutic techniques, diagnostic criteria, and intervention strategies, the Clinical Supervisor offers critical guidance that will aid direct care staff in refining their skills and enhancing their clinical judgment to improve client outcomes. The Clinical Supervisor plays a key role in organizational leadership by providing feedback on policy implementation, conducting performance evaluations, and facilitating training programs. Whether in hospitals, community clinics, or educational institutions, the Clinical Supervisor will ensure that clinical services are delivered effectively, ethically, and compassionately, thus safeguarding both the well- being of clients and the integrity of the healthcare system. At times, it will be required to step in and fill in for direct reports when they are unavailable to render services to clients in the community. As a content expert, the Clinical Supervisor will mentor a team on practice standards, quality of interventions, problem resolution, and critical thinking. Duties and Responsibilities: Providing clinical supervision and guidance to a team of healthcare professionals Conducting regular performance evaluations and providing feedback to improve clinical skills Implementing and monitoring treatment plans for patients Collaborating with other healthcare professionals to provide comprehensive care to clients Participating in peer-to-peer discussions for service authorization approvals Assisting in hiring, training, and orientation of new direct care staff Resolving any issues or conflicts that may arise within the clinical team Supervising and monitoring the work of mental health professionals Providing supervision, guidance, and training to mental health professionals Ensuring compliance with local, state, and federal regulations, as well as professional ethical standards Assessing the clinical needs of clients and facilitating appropriate treatment planning Reviewing and approving treatment plans, progress notes, and other clinical documentation Conducting regular staff meetings and providing ongoing feedback to mental health professionals Managing crisis situations and providing clinical consultation as needed Participating in quality improvement initiatives and efforts to enhance the delivery of behavioral health services Other duties as assigned Requirements: Unrestricted license in Virginia as an LCSW or LPC or license eligible strongly preferred but not required 2+ years of supervisory experience strongly preferred Strong behavioral health evaluation skills including risk assessment and common diagnoses Strong understanding and familiarity with levels of care and how to navigate the behavioral health system Extensive knowledge (5 years or more) of healthcare systems and relevant community resources Sensitivity to ethnic, cultural, gender, and sexual orientation diversity, values, beliefs, and behaviors Experience with client centered practices including harm reduction approach and motivational interviewing Must display the use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies related to behavioral health needs of patients Ability to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with clients, families, staff and agencies Self-management skills, including ability to prioritize and organize Ability to work with a diverse, safety-net population Skilled at working alongside difficult to engage patientscapacity to build rapport, trust Ability to work in a fast-paced environment, inclusive of organizational skills, time management skills, critical thinking, and problem-solving abilities Computer competency, inclusive of the ability to access and enter data through the electronic medical record system and manage personal email system

#1 Referred ABA Company by BCBAs and RBTs! Who we are: Golden Steps ABA is on a mission to change lives-one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. Why You'll Love Working with us: Unmatched Culture Connection is at the heart of who we are. Whether we're sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. Diversity & Inclusion We thrive on different perspectives. Our strength lies in the unique experiences of our team - fostering a collaborative, inclusive space where everyone's voice matters. Growth & Advancement We don't just hire - we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage. Support for Continuing Education Your goals matter. That's why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We're helping you level up your skills and chase your career dreams. Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match - because great work deserves great benefits. Responsibilities Clinic Manager : The Golden Steps Clinic Manager sets the tone for the entire center's team member culture and family experience. This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client's family enters the building. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process. Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Clinic Manager's responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance. Qualifications The below reflects the essential functions considered necessary for a Clinic Manager and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties. Provide excellent customer service and champion Golden Steps Assist clients and families in accessing treatment by providing information and assisting in the initial intake process. Maintain communication with prospective clients and ensure appropriate expectations of the intake Consistently communicate with parents both face to face and over the phone with the utmost Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team Ensure the cleanliness and appearance of the center meet the highest standards of Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as Work with the Facilities and Purchasing departments to cover any and all issues as they arise within the center and coordinate necessary maintenance. Ensure the center is meeting all compliance/credentialing standards (BHCOE). Monitor center expenses to stay within monthly Assist in hosting center events (activity days, birthdays, anniversaries, graduations, ). Provide direct 1:1 ABA therapy as needed to cover call offs, vacations, etc., to ensure therapy is not canceled for the day. Receive and maintain CPR and First Aid Verify Insurance eligibility and coverage for clients within the center. Market to community-based services to increase the cases within the center services. This includes Doctor offices, schools, speech/PT/OT centers, and other interested parties. Manage the schedule of all Behavior Technicians and clients within the center, as well as the operating metrics of the center. Enter the schedules into all required systems and communicate schedule changes with Track all daily operations metrics and report to the State Director. Track Behavior Technician and client attendance and accordingly notify their supervisors when disciplinary action needs to be taken. Schedule and manage non-billable technician hours to stay within Approve Behavior Technician PTO and unpaid time off, and schedule Ensure staff are only being placed with clients with whom they are credentialed to Assist with coordination of training and compliance Coordinate with Clinic Director and BT Recruiting Department to determine staffing Work with Clinic Director and Intake Team to determine incoming case needs and match Behavior Technicians Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed. Report clinic needs to State Director, including intake pipeline, tech pipeline, marketing needs, and all other operations aspects. Complete the offboarding process for departing Behavior Gather necessary documentation to offboard BTs, as Collect BT resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding. Complete all required offboarding procedures. Secure all Golden Steps equipment and property from department BTs, including but not limited to, therapy equipment. Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents. Provide day-to-day administrative support in the center, such as greeting clients, placing supply orders, faxing, filing, etc., as needed. Perform other duties as designated by supervisor. Benefits These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully. Education High school diploma or equivalent Registered Behavior Technician Certification Work Experience 2+ years of office management or customer service experience required Other Competency Requirements An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis. Ability to follow written instructions Ability to use computers and computer/software programs Ability to communicate expressively and receptively Knowledge and Skills Proficiency in PC software, especially spreadsheet programs; Strong communication skills, both written and verbal with internal and external stakeholders; Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Golden Steps brand; Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks; Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes; Excellent interpersonal and listening skills; Experience analyzing and summarizing data clearly and concisely; Demonstrated strong work ethic with attention to detail, accuracy, and quality; Established track record of generating error-free work; Organizational and multitasking skills; The ability to work independently and exercise good judgment and decision Interpersonal Demands Frequent interaction with supervisor, senior leaders, and other teams Frequent interaction with key internal and external stakeholders Frequent interaction with current and prospective clients Decision Making The tasks below best characterize the level of decision making exercised in performing this job. Determining case assignments for Behavior Technicians; Monitoring and observing feedback related to performance to make management decisions up to and including decisions around termination; Addressing and resolving Behavior Technician complaints; Collaborating and problem-solving with other departments to ensure general satisfaction; Coordinating with Human Resources and State Directors to make decisions around termination of Behavior Technicians; Collaborating closely with direct leaders and providing input on decisions of Working Conditions Center hours vary by location, but are Monday through Friday. Additional time or flex schedules may be required to complete the above work or meet 8: company Physical Demands While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen. Physical Requirements: Employee must be able to lift up to 35lbs. Bending and squatting for up to an hour per day. Required to perform activities that entail fine and gross motor skills, bend kneel, squat sitting on floor level or in a chair, or standing for periods of time. Kids are fast, so the ability to follow a child without restrictions throughout the center (sometimes at a rapid pace) is needed. Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.

The Assistant Clinical Manager facilitates patient flow, coordinates activities and communication for the clinical during his/her assigned shift. The Assistant Clinical Manager serves as a resource and leader for patients, staff, health care providers, administration, and other disciplines in collaboration with the clinical manager and other clinic leadership. The Assistant Clinical Manager ensures that patient care is delivered to all patients in an efficient, caring, and courteous manner. Actively supports culture, process, and optimization of nursing practice, which enable VCU Health System to be recognized within the healthcare community for excellence in nursing and continued recognition as a Magnet Hospital by the American Nurses Credentialing Center. May manage an assigned area that includes: A) high visit volume of up to 5000 visits annually B) multiple providers and/or specialty areas C) clinic is a geographically isolated area D) complex patient population E) may supervise multiple clinical and nonclinical staff This position will serve as a leader in collaboration with other clinic leadership and is responsible for maintaining efficient clinical workflows, day to day staffing, clinic supply chain management, patient engagement, team member engagement. Participates as a critical member of the leadership team. Essential Job Statements Performance Expectation: Pertains to Staff in Licensed Nursing Positions ONLY: Supervises care provided by maintaining high visibility to patients/families and staff in clinical area(s). Share accountabilities with manager for unit/department/organizational goals achievements including patient experience, team member engagement and continuous process improvement. In collaboration with appropriate leadership staff management to include recruitment, retention, coaching, training, evaluation and development, as well as preparation and delegation of work schedules and workflow in conjunction with regional clinical manager. Provides leadership and serves as a resource in the provision of patient care and unit activities including workflow implementation, ordering of supplies, staffing model changes, model. In collaboration with local leadership assists staff in development of problem solving and decision-making skills. Maintains all records pertaining to the staff competency and quality audits and other related records Collaborate with leadership to review and advise clinic fiscal needs. Performance Expectation: Nurse/Patient Relationship The Assistant Clinical Manager reinforces, and role models a holistic approach in preserving a therapeutic nurse/patient relationship throughout the health care continuum as evidenced by: Assists in the adaptation of communication styles and techniques based on individual patient and or family needs. Communicates with patients to resolve questions or concerns and role modeling appropriate responses to patient/family concerns. Identifies potential safety hazards and using BEEP tools to resolve. When necessary, escalates safety incidents. De-escalates behaviors that can create potential safety concerns and escalating to the appropriate level. Participate in appropriate analysis, follow-up, and prevention of further safety events. Empowers staff to assist patients throughout the health care continuum, gain sense of control and participate in their recovery. Promotes a climate of holistic, non-judgmental care, relationship-based care. Anticipates variables affecting patient comfort by observing for verbal or nonverbal behaviors that indicate patient and visitor discomfort, pain, distress or dissatisfaction. Role models how to promote positive patient outcomes by advocating for patients through adapting and challenging current systems. Performance Expectation: Education The Assistant Clinical Manager maintains an environment that is conducive to positive learning experiences for students and healthcare professionals as evidenced by: Promotes and assists staff within their scope of practice in using a variety of teaching strategies appropriate to the patient/visitor and staff needs. Serves as a clinical resource to all staff and students. Is committed to continuous learning through participating in educational and professional improvement programs. Creates an environment that promotes educational growth opportunities for nursing staff. (i.e. PAP, specialty certification, support towards advanced degree) Encourage, facilitate Evidence Based Practice Projects, and disseminate findings. Coordinates with Nurse Clinician and Clinical Manager to ensure educational requirements and clinical competencies are maintained for clinical staff. Performance Expectation: Nursing Process The Assistant Clinical Manager demonstrates competent use of the nursing process as a problem-solving model in: Focuses on the overall needs of the clinic and assesses patient/staff in need of assistance. Manages the flow of the clinic for consistency and efficiency of care and assisting with the prioritization of activities for patients on the unit. Takes a proactive role in implementing multidisciplinary coordination of care for specific patient population. Coordinates a safe and timely direct admission/discharge process to optimize clinic capacity. Takes appropriate actions to enhance positive outcomes, even in the most challenging situations. Promotes high-level, cost-effective care in clinic through team assignments, by assessing adequacy of resources for patient care, anticipating staffing needs and going into staffing when needed. (up to 80%) Performance Expectation: Leadership/Collaboration, EBP & Professional Development The Assistant Clinical Manager collaborates on and demonstrates professionalism, and understanding for peers and other clinical disciplines and participates as an effective member of the patient care team to formulate an integrated approach to care as evidenced by: Participates or leads department/organization-wide committees that improve patient care or administrative systems. Effectively communicates concerns and seeks guidance when needed in resolving problems from appropriate clinical and/or administrative leaders in a timely manner. Successfully manages concerns from patients, families and other departments and follows to resolve. Refers unresolved issues to the appropriate leader. Adapts to rapid change and serves as a positive role model during change initiatives. Reinforces an environment that fosters open communication and mutual respect among caregivers and between staff, patients, and visitors. Collaborates with management and participates or leads performance improvement projects. Participates in the interdisciplinary model in a collaborative and holistic approach to patient care and leads clinic throughput. Adheres to regulatory standards/guidelines (CMS, Joint Commission, CGCHAPS, etc.) in personal practice by role modeling those standards. Collaborates to develop action plans with leadership for improvement/ compliance (CMS, Joint Commission, CGCHAPS, etc.) Patient Population Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Employment Qualifications Required Education: Bachelor's Degree from a professional nursing program recognized and or approved by the corresponding Board of Nursing. Preferred Education: N/A Licensure/Certification Required: Current RN licensure in Virginia or eligible compact state Licensure/Certification Preferred: Certification in specialty area. Minimum Qualifications Years and Type of Required: Experience Minimum of three (3) years of clinical experience with at least one year as an RN. Clinical experience can include CMA, LPN athletic trainer or other technical clinical positions Charge Nurse or supervisory experience preferred or demonstrated leadership skills in previous roles Other Knowledge, Skills and Abilities Required: Cultural Responsiveness: Other Knowledge, Skills and Abilities Preferred: Experience in Academic Health Care experience, Experience with similar patient population in an ambulatory care either setting or as applicable to area of practice Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 50-100 lbs. Other: exposure to potentially hazardous and infectious substances Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical/Critical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Bring Your Passion. National Counseling Group (NCG), an ncg CARE partner, is the premier provider of behavioral health services in Virginia, specializing in community-based counseling, crisis stabilization, mental health skill-building, school-based treatment, and outpatient counseling. With over 30 offices across the state, our mission is to improve lives-not just for those we serve, but also for our dedicated team of professionals. We are seeking a full-time Clinical Supervisor to lead and support a team of behavioral health professionals using the CARE Model of Supervision. Reporting to the local Operations Director, this Tier 1 leadership role is accountable for enhancing the staff experience, ensuring clinical quality, and delivering exceptional customer service. You will manage clinical operations, oversee staff performance, and maintain community partnerships to promote satisfaction and access to services. Location: Norfolk, VA Compensation: Licensed Eligible: Starting salary $61,449 Fully Licensed: Starting salary $64,981 Build Your Purpose. Position Description: Leadership and Supervision Oversee case assignments for team members and monitor caseload utilization. Provide clinical consultation for crisis situations and support team members in developing effective strategies. Review clinical documentation and approve as needed to ensure quality and compliance. Conduct routine check-ins with individuals and families at intake and quarterly to ensure satisfaction with services. Facilitate professional development by supporting staff use of electronic systems (EHR, HRIS, LMS). Community Engagement and Advocacy Engage with community stakeholders and referral sources to build and maintain strong partnerships. Attend court hearings or client-related community meetings as necessary. Participate in service recovery activities, addressing complaints and grievances to ensure resolution. Direct Client Engagement Conduct initial assessments when no clinical assessor is available. Make introductory contact with clients within 15 days of the first session and with referring professionals within 30 days. Crisis Management Provide crisis monitoring and track aftercare reviews for individuals in need. Actively support staff during crisis intervention situations. The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities. Qualifications Qualifications Education: Master's degree in Counseling or a related field. Licensure: Associate license, supervisee status, or full license in the state of Virginia. Experience: Minimum of 3 years in a related field. Transportation: Access to a working car and valid driver's license. Daily travel: Up to 25% Minimal overnight travel. Grow with Us. Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work. We offer employees quality benefits, advancement opportunities, professional development, and a supportive team-oriented culture. Beyond the engaging work, you'll also benefit from ncg CARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only. Consumer-driven health plan coverage provided by Anthem Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists. Health Savings Account (HSA) or Flex Spending Account (FSA) Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget. Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp. An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care. Generous paid time off 401k or Roth IRA Retirement Programs administered by Empower Financial planning and education services at no cost to you Educational Assistance (your position, date of hire and years of service determine your eligibility) ncg CARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future. Equal opportunity employer: ncg CARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic. We believe it's important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at ******************. ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. EEO is the Law EEO Supplement E-Verify Family Medical Leave Pay Transparency ncg CARE and all partner affiliates maintain a drug-free workplace.

Benevolent Family Services is an expanding, dedicated provider of Mental Health services for adults & children facing serious mental illnesses. Our mission is to empowercenter-based individuals through comprehensive and compassionate support, helping them develop essential skills for independent living. What you'll do With support from the Program Manager, manage the partial hospitalization and intensive outpatient programs' overall care delivery Co-facilitate group and individual treatment sessions for program members. Participate in and co-facilitate weekly treatment team meetings Work effectively with QMHPs to deliver quality center-based services Maintain professional working relationships with resources and providers in the community Review and manage team's caseload, including progress notes, discharge and treatment plans Complete Assessment/Initial Plan of Care within 24-48 hours of assessment Assigns cases and other duties to QMHPs and staff as needed Trains or arranges for the training of new staff members and provides for the on-going training of staff members as needed Evaluates staff performance and conducts supervisions biweekly Conduct internal meetings and provide staff with clinical guidance, community resources, and the policies and practices of relevant State and local agencies Work responsibly with the administrative team and direct supervisor Qualifications Must possess a thorough knowledge of partial hospitalization and intensive outpatient programs for mental health, substance use experience storngly suggested. Thorough knowledge of clinical interviewing and assessment skills Working understanding of human services system, and relevant community resources. Should have three years of experience providing Mental Health Treatment for those with serious mental illness; two years of experience in a center-based setting. Must be licensed or licensed eligible to provide clinical services by the State of Virginia by the Virginia Department of Health Professions or actively receiving supervision from an LMHP in the State of Virginia Preferred: LPC, LCSW, other relevant license or under residency

Job Description Are you looking for a new leadership opportunity? Adoration Home Health is seeking a passionate, dedicated Home Health Clinical Manager to join our team in Elizabethtown, NC. In this vital leadership role, you'll oversee high-quality, patient-centered care while supporting and mentoring a team of clinicians. If you're looking to make a meaningful impact in a supportive environment where your clinical expertise and leadership truly matter, apply today! Branch: Elizabethtown Schedule: Monday- Friday, in office Perk: $10,000 Sign On Bonus! Must Have: Home Health experience as an RN How YOU will benefit: Guide and support a team of dedicated nurses and clinicians delivering high-quality, 1:1 patient care in the home setting Oversee patient care plans, ensure compliance, and help shape the quality of care that directly impacts patient and family lives Enjoy less physically demanding work compared to hospital settings, with more predictable hours and a healthier work-life balance Operate with autonomy in your clinical decision-making while being supported by a collaborative and experienced leadership team Benefit from leadership development, clinical education, and clear advancement pathways within a rapidly expanding organization Join a mission-driven company that values your expertise and offers long-term stability, career progression, and the chance to make a real difference Benefits and Perks for You! Medical, Dental, Vision insurance Health Savings & Flexible Spending Accounts (up to $5,000 for childcare) Tuition discounts & reimbursement 401(k) with company match Mileage Reimbursement Generous PTO Access to wellness and discount programs such as Noom, SkinIO (Virtual Skin Cancer Screening), childcare, gym memberships, pet insurance, travel and entertainment discounts and more! *Benefits may vary by employment status Responsibilities As a Home Health Clinical Manager, You will: Conducts/participates in quarterly quality improvement meetings, reviews pertinent available data, identifies trends, and oversees the implementation of improvement plans Collaborates with the Branch Director in the implementation of quality improvement activities and corrective action plans Responsible for the oversight of and response to external and internal surveys and audits within the assigned area relating to the quality of care and clinically related KPIs in collaboration with operations leadership Completes documentation and chart reviews to identify variances in standardized care and care processes and to identify areas for improved performance related to patient care and the organization Holds case conferences to ensure oversight of care, coordination of services and that standards are met Facilitates the development of performance improvement action plans, based on available data (e.g., survey results, QAPI and clinical record reviews). Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards Ensures assigned staff are evaluated fairly and timely in accordance with company performance evaluation procedures Qualifications Qualifications: Bachelor's Degree preferred in Nursing or Physical Therapy from an accredited school of nursing or therapy Licensed Registered Nurse (RN) or Physical Therapist (PT) in good standing and currently licensed by the State Less than two years of clinical experience, and at least one year in a related management/supervisory role in home health care Current CPR certification Must meet all agency requirements for pre-employment as required by the company and/or State regulations Ability to use company documentation systems Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company Ability to work independently as well as part of a team Capable of working responsibly with highly confidential information

Tidewater Physicians Multispecialty Group is actively seeking a Clinical Research Assistant to work for our Clinical Research office in Williamsburg. Tidewater Physicians Multispecialty Group (TPMG) is comprised of over 200 physicians and advanced practice clinicians, and is the largest physician-owned group on the Peninsula. The schedule is full-time, 8a.m. to 5p.m. Monday through Friday with flexibility as determined after onboarding and training are complete. Position Summary Clinical Research Assistant will report directly to the Clinical Research Coordinator and be responsible for performing assigned duties, to include, but not limited to, data mining, data entry and presentation. Candidates with experience working in a research setting are a plus, but not required. A knowledge of medical terminology is helpful. Major Duties and Responsibilities Assess eligibility of potential subjects through review of medical records and discussion of patient status with the Medical Director, the Principal Investigator, other Investigators, nurses and/or the CRC as appropriate. Collect, maintain and enter data in keeping with the requirements of the department and the particular study as required; this may be electronic or printed based on requirements of the study. Assist the CRC in the performance of other study related duties and general office support as instructed. Other duties as assigned. Knowledge, Skills and Abilities Knowledge of medical terminology to include symptomology, diagnoses, medications, anatomy and standard medical equipment and procedures is helpful, but not required. Ability to work scheduled hours as defined in the job offer. Must be able to work flexible hours Must have excellent interpersonal skills with staff and all health care professionals with excellent verbal and written communication skills, consistent professional conduct, and meticulous attention to detail. Must become familiar with the Clinical Research department's SOP's and study protocols, and is responsible for following these. EDUCATION/TRAINING/REQUIREMENTS Experience in healthcare preferred. Experience with EHR preferred. Previous experience with clinical trials a plus. PHYSICAL DEMANDS Ability to stand and walk for long periods of time. Ability to sit for extended periods of time. Ability to grasp and hold up to 25 lbs.* Ability to hear normal voice level communications in person or through the telephone. Ability to speak clearly and understandably. SUCCESS FACTORS Excellent Time Management/Organized Open Communication/Positive Goal Driven Excellent Customer Service Juggles Multiple Priorities Accuracy and Attention to Detail Accomplished in word processing and worksheet utilization Come join the TPMG team! TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.

We are seeking a dedicated Clinical Research Coordinator to join our dynamic team and manage cardiology studies. This position requires a full-time commitment of 40 hours per week Responsibilities Perform accurate data entry and ensure the integrity of clinical trial data. Resolve queries efficiently to maintain the quality and reliability of study results. Engage in community outreach to support patient recruitment efforts. Manage patient recruitment processes and maintain participant records. Essential Skills Minimum of 2 years' experience as a Clinical Research Coordinator. Proficiency in electronic data capture (EDC) systems. Strong experience in clinical research and trial management. Experience in query resolution and patient recruitment. Additional Skills & Qualifications * Experience in cardiology studies is highly advantageous. * Excellent organizational and communication skills. Work Environment The role operates within normal business hours in a fast-paced setting, requiring strong attention to detail and the ability to manage multiple tasks efficiently Job Type & Location This is a Contract position on site in of Norfolk, VA Job Type & Location This is a Contract position based out of Norfolk, VA. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norfolk,VA. Application Deadline This position is anticipated to close on Jan 20, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Any distributed by Spring Life Behavioral Care, LLC (SLBC) is not inclusive of all duties that the employee will be required to perform. The employer expressly reserves the right to change the responsibilities and duties SLBC so desired. The job description may be changed verbally or written SLBC desired by the management. The Clinical Director will possess the following qualifications and carry out the subsequent duties as follows General Summary: Director of Operations: The Clinical Director is a senior executive entrusted with overseeing the day-to-day administrative and operational functions of the agency. She plans, directs, and oversees a company's operational policies, rules, initiatives, and goals. Helps the agency develop and execute short-term and long-term plans and goals. Essential Duties and Responsibilities: Provide day-to-day leadership and management that mirrors the mission and core values of the company. Bottom line: Builds a quality and sustainable vibrant company. Consult and collaborate with members of our multidisciplinary treatment team for effective and wholistic treatment of each client. Conduct clinical assessment and recommend appropriate services Provide counseling/therapy for assigned caseload Collaborates in PCP development and implementation. Assists in clinical staff development and training. Ensures that treatment plans are completed, individualized, based on consumer input and drive the delivery of services Coordinates with the CEO to recruit skilled talent and keep the best employees; motivate and lead a high performance management team; and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program. Acts as a liaison between company and MCOs, the community and other stakeholders Provides mentoring to all employees, including management Promotes communication between colleagues for the benefit of information flow and to curb any problems that arise Takes responsibility for service authorization requests and follow ups Manages program and staff and ensures compliance with company policies and procedures and all regulatory standards. Reviews and evaluates the educational and training needs of staff and arranges for further training. Consults with program CEO regarding clinical and programmatic issues. Ensures appropriate coordination of services/ treatment and follow up. Oversees the development of data collection methods to report and monitor program activities, analyzes data to determine if the activities provided are meeting program goals. Participates in quality assurance/quality management (QM) activities related to the programs offered at SLBC. Maintain 24/7 availability to the staff so emergencies may be minimized and that care may be constant and effective and respond to emergency situations and provide leadership resolutions. Performs other duties assigned. Required Knowledge, Skills, and Abilities: Skilled in Problem Solving, Plan Implementation, Critical Thinking, Presentation Skills, Motivational Knowledge, Leadership, Time Management, Crisis Management, Risk Management, Exceptional Oral and Written Communication Skills, Budgeting Recruiting Experience, Strategic Planning, Business Development Knowledge of assessment procedures and the development of individualized goal plans. Knowledge of basic supervision/management principles and practices. Knowledge of current health, social and economic problems and resources for individuals with mental illness and/or substance abuse use disorders. Knowledge of state and MCO regulations governing services offered by the agency. Knowledge of the prevention, detection, or treatment of mental illness substance use disorders conditions. Knowledge of the theory, principles, practices, and current developments in the field of mental health and/or substance use disorders. Ability to manage an entire component or a variety of functions involving different components of a mental health and/or substance use disorders. Ability to learn and apply company policies and procedures. Ability to collect, analyze, and interpret statistical and narrative data to determine the effective function of a program. Ability to recognize and respond effectively in emergencies. Ability to demonstrate effective social and interpersonal skills. Ability to establish and maintain effective working relationships with Trillium Healthcare Resources Center/MCOs, representative of local state, and federal agencies, mental organizations and institutions; and the public. Ability to present a confident, professional image to the community, individuals and co-workers. Ability to supervise others, evaluate performance, provide feedback and facilitate team work. Ability to organize, prioritize and multi-task. Ability to prepare and maintain records and documents concerning the functions and operations of each of the agency's programs. Minimum Education, Credentials, and Experience: Mental health professional who has a master's degree in psychiatry, social work, psychology, nursing, rehabilitation, special education, activities therapies or other related fields from an accredited college or university and at least 2 years of clinical experience. Must be able to work flexible hours to meet individual's and program's needs. Must have a valid driver's license, good driving record, and access to a reliable vehicle to attend trainings, meetings, and/or transport individual to appointments. Must be able to travel to trainings/meetings upon request, which may include occasional overnight stays. Work on-call to meet service line needs Job Types: Full-time, Part-time, Contract Salary: $30.00 - $60.00 per hour Schedule: 8 hour shift Ability to commute/relocate: Kinston, NC 28501: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Addiction counseling: 2 years (Preferred) License/Certification: LCAS (Required) Work Location: In person

Job DescriptionWe are Local Infusion. Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients-and our team-can feel truly supported, every step of the way. What We're About We're a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better. Ownership-Takes initiative, being accountable and caring about the outcome Excellence-Do what it takes to raise the bar, being an example for our colleagues, patients and partners Curious & Inquisitive- Always seek to gather information and knowledge, and understand the way Find A Way- There will be obstacles, but we find a way, even when there isn't a defined road forward It's a Marathon, not a Sprint - We have large problems to solve, and they won't be solved overnight. We are persistent every day. Urgent - We move quickly and with purpose. Patients are waiting, and our work matters. We're looking for an Insurance & Intake Coordinator -- an "Infusion Guide" -- who is passionate about raising the bar in infusion therapy care. The Infusion Guide will contribute to the company's growth through detailed referral and intake coordination along with excellent customer and physician customer service. The Infusion Guide will make sure our patients receive the highest level of care possible in infusion therapy. This is a Full-Time position that will be located onsite whenever patients are scheduled. This role will be primarily based in Virginia Beach, VA. The ideal candidate will have prior experience reading medical charts and working on insurance pre-authorizations. The Infusion Guide role is perfect for those wishing to remain at the forefront of healthcare innovation, while having predictable hours, autonomy, and a manageable workload. In this role, you will: Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients Communicate referral process and status to patients in a customer-centric way Openly communicate with referring/prescribing providers Assist in maintaining medical inventory and office supplies Dedicated 6 week training plan to help you succeed in your role Here's what we're looking for: Passion for Patient Care, and Delivering Exceptional Patient Experiences Health Care Experience Required Prior Experience in Infusion is Preferred Insurance Prior Authorization Experience Medical Terminology Experience Overall Medical Insurance Experience Ability to quickly grasp new apps Experience and strong familiarity utilizing Electronic Health Records (EHR) systems The Local Infusion Way Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies. As part of our team, full-time employees get: Salary starting at $25/hr Medical, dental, and vision insurance through our employer plan Short- and long-term disability coverage Matching 401k 15 Days PTO - and we want you to take it! Competitive paid parental leave and flexible return to work policy Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Substance Abuse Comprehensive Outpatient Treatment (SACOT) Counselors provides activities and services that are provided at an outpatient program designed to assist adult and adolescent consumers to begin recovery and learn skills for recovery maintenance. Functions: Service Delivery Assist persons served by implementing structured interventions outlined in the Person-Centered Plan in any of the following: Individual counseling and support. Group counseling and support. Family counseling, training or support. Biochemical assays to identify recent drug use (e.g. urine drug screens). Strategies for relapse prevention to include community and social support systems in treatment. Life skills. Crisis contingency planning. Disease Management: and treatment support activities that have been adapted or specifically designed for persons with physical disabilities, or persons with co-occurring disorders of mental illness and substance abuse/dependence or mental retardation/developmental disability and substance abuse/dependence. Provide first responder crisis response. Ensure a supportive, therapeutic relationship between staff, persons served, and family of the persons served which addresses and/or implements interventions outlined in the Person-Centered Plan. Provide principles of recovery to persons served by emphasizing self-determination. Assist persons served by researching and making available natural and community supports. Support the persons served in understanding and exercising their rights. Provide support services in a manner that is safe, therapeutic, and free from abuse, neglect, and exploitation. Ensure that all information resulting from health-related appointments is documented. Case Management Functions (If assigned and monitored by Program Director) Facilitation of the Person Centered Planning process, including the recipient and people identified as important in the recipient's life (e.g., family, friends, providers) by the initial development and ongoing revision of Person Centered Plan including completion of all required documentation for opening cases, including but not limited admission assessments, development of updates to Person Centered Plans (PCPs), crisis plans, information card/face sheet, copy of current Medicaid card (as applicable), ITRs, arranging for clinical assessments and other ongoing assessments as necessary, completing NCTOPPS scores (if applicable), and service notes within applicable timelines Submit ongoing requests for authorizations, ITRs and all other required information to appropriate local management entity or state contractor Supportive counseling to address the diagnostic and clinical needs of the recipient Case management to arrange, link or integrate multiple services as well as assessment and reassessment of the recipient's need for services. Inform the recipient about benefits, community resources, and services; assists the recipient in accessing benefits and services; arranges for the recipient to receive benefits and services; and monitors the provision of services. Coordination with the recipient's medical home (e.g., primary care physician) Plan and facilitate consumer transitions to other services and/or local agencies in an efficient manner Submit completed discharge date to the Medical Records Specialist for processing and filing Quality Assurance and Improvement Assure consistent provision of quality services to consumers Implement the PCP to assure that services are being provided in a manner that is professional, effective, and consistent with governing rules, statutes, service definitions, and the PCP Assure that case management, supervision, and service notes are being completed in a manner consistent with Federal, State, and the Agency's, statutes, rules, and policies and procedures, respectively Submit service data to the Program Director for billing verification, filing, and submission to the Home Office, as applicable Conduct routine follow-up with service recipients, family members, and guardians regarding their satisfaction with service delivery Participate in peer review activities of offices as requested Communicate ideas on improving services to the CEO. Communication Maintain consistent communication with Program Director regarding documentation, authorizations, consumer progress toward goals, and consumer satisfaction Maintain regular contact with persons served their treatment teams, guardian and significant others in persons' lives Requirements Qualifications: The minimum requirement for this position is a valid NC license as a: Certified Clinical Supervisor (CCS); or Licensed Clinical Drug and Alcohol Counselor Associate (LDAC-A) Certified Drug and Alcohol Counselor (CDAC) Qualified Substance Abuse Professionals as defined by NC G.S. Chapter 90-113.31A (26) and NCAC 10A 27 G. 0104(19)(a) Preferred Experience One or more years of case management experience or equivalent work experience Experience with and knowledge of the public MH/DD/SA system Training Must complete any other trainings, certifications and/or requirements as determined by the Agency or the State of NC. Additional Requirements Valid Driver's License, reliable automobile with proof of current liability insurance, acceptable driving record, current vehicle registration and inspection, and a clean State Bureau of Investigations report. Performance Expectations: Maintain a professional demeanor and image in all situations, including but not limited to person served and staff relationships, verbal communications, and attire (please see Employee Handbook) Serve as a role model by consistently conducting him/herself in a professional and ethical manner in all situations, including but not limited to promptness of completing assignments, verbal/non-verbal communications, maintaining professional boundaries, representing the Agency with a professional image, complying with Federal Anti-Kickback Laws, and not engaging in or coercing others to engage in any fraudulent behavior. Maintain therapeutic boundaries with consumers, families, and guardians Be familiar with HIPPA as related to confidentiality of information specific to persons served Have an understanding of Client Rights Have an understanding of abuse, neglect, and exploitation rules Develop and consistently demonstrate an understanding of the persons served, their likes, dislikes, behaviors, desired life outcomes, visions for the future, and their PCPs Have a basic understanding of mental health and related symptomology Have or develop an understanding of the medications that the persons served may be taking, their purpose and side effects Have or develop a working knowledge of therapeutic interventions to assist persons served in effectively monitoring and dealing with their emotions and behaviors Consistently practice appropriate medication administration and documentation Consistently practice appropriate service records documentation, pursuant to State, Federal, and Agency Policies and Procedures Provide support services as scheduled, showing up on-time and working on person centered goals for the duration of the time allotted Serve as a valued member of a person focused team to support the individuals we serve Establish and maintain effective working relationships with colleagues and persons served Express ideas clearly, both verbally and written Ability to plan and execute work effectively Be aware of expiration dates and maintain current training and recertification requirements Attend and participate in all team meetings, committees, and audits as requested Accuracy Required in Work and Consequence of Error: The Support Staff is responsible for insuring systems are in place to address the quality and effectiveness of services to each consumer. Failure to adequately manage the quality-of-service delivery has the potential to severely affect the health and safety of consumers and staff. This position has a fiduciary responsibility to the Agency including but not limited to billing, in which errors could result in significant funding infractions for the agency Supervision and Training Provided to Employee: The local office will provide initial training. On-going training and supervision is provided as needed or as required by the supervisor. Physical Effort: A variety of physical activities are necessary for this position and depending upon the needs of the consumers of the agency. From time to time their travel will be required, which may include out-of-town travel. There will also be interaction with consumers served at each local office. Work Environment and Conditions: The Support Staff works primarily in environmentally controlled offices where conditions are pleasant, although visits to the sites where services are being provided are necessary in order to ensure the quality and provision of services to the consumers.

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to joinour team. The Clinical Director will directly supervise and train primary care providers (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall core model execution, including improving clinical quality, efficiency, outcomes, and clinician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, they will have a portion of their time allocated to direct patient care as a PCP and/or other clinical duties (amount dependent on number of direct reports). The remainder of their time is allocated to leadership responsibilities, including PCP performance, engagement, and building a strong clinical-operations synergy and culture. The allocation of time is dependent on several factors, including PCP capacity, market needs, size of centers, patient membership, and Market Clinical Director direction. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Independently provides care for patients with acute and chronic illnesses encountered in older adult patients. Takes full accountability for patient care and outcomes and appropriately seeks consultation from specialists when needed, though will still stay involved in, and be responsible for, the detailed care of the patient. Engages with the hospitalist whenever one of their patients is in the hospital (regardless of whether the hospitalist works for ChenMed or not). Responsible for assessment, diagnosis, treatment, management, education, health promotion and care coordination and documentation for patients with acute and complex chronic health needs. Leads their care team consisting of care promoter (medical assistant), care facilitator, and care coordinator for patients able to come to the office. For patients that are unable to come to the office-in hospital, SNF, LTC or homebound, engages with the transitional care team and others including case managers, acute and transitional-care physicians, and other resources that may be available depending on the market. Leads Super Huddle (SH) and Transforming Care Meeting (TCM) weekly, as well as supports Center Manager/Center General Manager center clinical leader and/or market clinical leader is not available, based on guidance from Market Chief Medical Officer. Fills in as needed for center clinical leadership needs, including monitoring daily center census as part of joint center accountability for outcomes. Plays an active role in the management of their center and helps cover for other providers who may be out for various reasons. It is also expected that each Clinical Director will take an active role as needed in recruiting patients for the center and recruiting and interviewing additional providers for the company. Managing, mentoring and coaching PCPs in his/her assigned center to deliver outstanding clinical outcomes, including sampling other PCP's daily huddles within their center Leadership rounding with the PCPs (reduced involvement of market clinical leader) Partnering with Center Operations Director/Market General Manager to drive continued improvement of center financial performance, and helping increase center membership Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ABILITIES: Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other applications used in the company Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally regionally and nationally for recruiting or training purposes Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application. This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: MD or DO in Internal Medicine, Family Medicine, Geriatrics, or similar specialty required Current, active MD licensure in State of employment is required A minimum of 1-year clinical experience in geriatric, adult or family practice setting preferred, with Lead PCP ideally being a ChenMed PCP Partner Completion of Chen Medical training, including Masterful Conversations and meeting facilitation, as part of the individual development plan Board certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred, Board Eligibility is required Once Board certified, PCP will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required Must have a current DEA number for schedule II-V controlled substances Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment PAY RANGE: $238,832 - $341,189 Salary EMPLOYEE BENEFITS We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day. Current Employee apply HERE Current Contingent Worker please see job aid HERE to apply #LI-Onsite

#1 Referred ABA Company by BCBAs and RBTs! Who we are: Golden Steps ABA is on a mission to change lives-one step at a time. We're not just building a team; we're creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. Why You'll Love Working with us: Unmatched Culture Connection is at the heart of who we are. Whether we're sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. Diversity & Inclusion We thrive on different perspectives. Our strength lies in the unique experiences of our team - fostering a collaborative, inclusive space where everyone's voice matters. Growth & Advancement We don't just hire - we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage. Support for Continuing Education Your goals matter. That's why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We're helping you level up your skills and chase your career dreams. Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match - because great work deserves great benefits. Responsibilities Clinic Manager : The Golden Steps Clinic Manager sets the tone for the entire center's team member culture and family experience. This role is responsible for the client and team member experience at the center ranging from the appearance of the space to the customer service experienced when a client's family enters the building. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, collaborating with State Directors to determine staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Clinic Manager will also act as a leader of BTs by coordinating training and compliance needs, and completing disciplinary action up to and including termination, and completing the offboarding process. Along with the Clinic Director this role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Clinic Manager's responsibilities fall into five main categories: Customer Service, BT Satisfaction, Center Appearance/Maintenance, Scheduling, and HR/Compliance. Qualifications The below reflects the essential functions considered necessary for a Clinic Manager and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties. Provide excellent customer service and champion Golden Steps Assist clients and families in accessing treatment by providing information and assisting in the initial intake process. Maintain communication with prospective clients and ensure appropriate expectations of the intake Consistently communicate with parents both face to face and over the phone with the utmost Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team Ensure the cleanliness and appearance of the center meet the highest standards of Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as Work with the Facilities and Purchasing departments to cover any and all issues as they arise within the center and coordinate necessary maintenance. Ensure the center is meeting all compliance/credentialing standards (BHCOE). Monitor center expenses to stay within monthly Assist in hosting center events (activity days, birthdays, anniversaries, graduations, ). Provide direct 1:1 ABA therapy as needed to cover call offs, vacations, etc., to ensure therapy is not canceled for the day. Receive and maintain CPR and First Aid Verify Insurance eligibility and coverage for clients within the center. Market to community-based services to increase the cases within the center services. This includes Doctor offices, schools, speech/PT/OT centers, and other interested parties. Manage the schedule of all Behavior Technicians and clients within the center, as well as the operating metrics of the center. Enter the schedules into all required systems and communicate schedule changes with Track all daily operations metrics and report to the State Director. Track Behavior Technician and client attendance and accordingly notify their supervisors when disciplinary action needs to be taken. Schedule and manage non-billable technician hours to stay within Approve Behavior Technician PTO and unpaid time off, and schedule Ensure staff are only being placed with clients with whom they are credentialed to Assist with coordination of training and compliance Coordinate with Clinic Director and BT Recruiting Department to determine staffing Work with Clinic Director and Intake Team to determine incoming case needs and match Behavior Technicians Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed. Report clinic needs to State Director, including intake pipeline, tech pipeline, marketing needs, and all other operations aspects. Complete the offboarding process for departing Behavior Gather necessary documentation to offboard BTs, as Collect BT resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding. Complete all required offboarding procedures. Secure all Golden Steps equipment and property from department BTs, including but not limited to, therapy equipment. Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents. Provide day-to-day administrative support in the center, such as greeting clients, placing supply orders, faxing, filing, etc., as needed. Perform other duties as designated by supervisor. Benefits These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully. Education High school diploma or equivalent Registered Behavior Technician Certification Work Experience 2+ years of office management or customer service experience required Other Competency Requirements An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis. Ability to follow written instructions Ability to use computers and computer/software programs Ability to communicate expressively and receptively Knowledge and Skills Proficiency in PC software, especially spreadsheet programs; Strong communication skills, both written and verbal with internal and external stakeholders; Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Golden Steps brand; Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks; Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes; Excellent interpersonal and listening skills; Experience analyzing and summarizing data clearly and concisely; Demonstrated strong work ethic with attention to detail, accuracy, and quality; Established track record of generating error-free work; Organizational and multitasking skills; The ability to work independently and exercise good judgment and decision Interpersonal Demands Frequent interaction with supervisor, senior leaders, and other teams Frequent interaction with key internal and external stakeholders Frequent interaction with current and prospective clients Decision Making The tasks below best characterize the level of decision making exercised in performing this job. Determining case assignments for Behavior Technicians; Monitoring and observing feedback related to performance to make management decisions up to and including decisions around termination; Addressing and resolving Behavior Technician complaints; Collaborating and problem-solving with other departments to ensure general satisfaction; Coordinating with Human Resources and State Directors to make decisions around termination of Behavior Technicians; Collaborating closely with direct leaders and providing input on decisions of Working Conditions Center hours vary by location, but are Monday through Friday. Additional time or flex schedules may be required to complete the above work or meet 8: company Physical Demands While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen. Physical Requirements: Employee must be able to lift up to 35lbs. Bending and squatting for up to an hour per day. Required to perform activities that entail fine and gross motor skills, bend kneel, squat sitting on floor level or in a chair, or standing for periods of time. Kids are fast, so the ability to follow a child without restrictions throughout the center (sometimes at a rapid pace) is needed. Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.