Clinical coordinator jobs in Knoxville, TN

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Disability Clinical Specialist **PRIMARY PURPOSE** : To perform clinical evaluations, consult providers and employees; to provide case direction; and to ensure medical information substantiates the need for absence from work. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Performs clinical review of referred claims; documents decision rationale; and completes medical review of all claims to ensure information substantiates disability. + Provides clear and appropriate follow-up recommendations for ongoing medical management of claims; ensures appropriate recommendations are made on claims. + Makes timely, appropriate contact with employee and/or providers to discuss employee's clinical status, progress and work status. + Achieves appropriate quality audit scores on a consistent basis. + Acts as clinical resource to colleagues within the program. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Performs other duties as assigned. + Supports the organization's quality program(s). + Travels as required. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent preferred. RN, LCSW, LPC, LMHC or CRC required. Current license, registration and/or professional designations as required within the jurisdiction. Clinical expertise must be kept current by acquisition of the necessary CEUs to maintain licenses and designations. **Experience** Four (4) years of related experience or equivalent combination of education and experience required to include experience in a direct medical/psychological setting or physical industrial medicine and previous insurance experience. **Skills & Knowledge** + Knowledge of current medical practices in health care management in a variety of areas (including, but not limited to, orthopedics, general medicine for acute and chronic conditions, general surgery, mental health, obstetrics, oncology, and physical and occupational rehabilitation) + Oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Strong organizational skills + Excellent interpersonal skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. \#nurse Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION: Principal Clinical Specialist About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. What You'll Work On Working under limited supervision, provides advanced engineering, sales, educational and technical support in response to more complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products. Performs work that involves a high degree of independence and will be perceived as a proven leader/mentor in the region. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing and performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the highest level of all Clinical Specialists in the region. Acts as the most senior clinical interface between the medical community and business. Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly. Identifies reports and advises of customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts. Provides engineering, sales, education and clinical support in response to the most complex field inquiries on a 24-hour, on-call basis. Demonstrates a thorough command of all EP products, related product and technical knowledge, trends and players. Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals Provides insight, guidance, and feedback to management on market feedback and components of next generation of products Provides regional EP implant case coverage to defined accounts, and the accounts typically have EP share higher than national average. Provides additional back-up support to EP Sales Representatives in the following areas: Sales support; Regional training seminars; Clinical studies/data collection; Trouble Shooting; and, New product in-service training to physicians, nurses and sales representatives. Mentors and provides leadership to EP clinical support roles. Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. Assists Training and Education departments with advanced educational seminars, and the preparation of educational materials. Assists Sales with advanced product demonstrations to visiting physicians and sales personnel. Remains current on developments in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends. Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. Performs related functions and responsibilities, on occasion, as assigned. Required Qualifications Minimum of 6 years of clinical experience (internal or external). Prior industry/competitive experience, if external. Solely dedicated to EP. Must be in Sr. EP CS role for 2 years. 1 of last 2 performance ratings must be exceeds expectations. IBHRE EP certified. Ability to perform the most complex EP cases solo. Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases. Ability to conduct complex customer education events to sell the value proposition of the full ABT portfolio. Revenue/case higher than national average. Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area. Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s). Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ********************** Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at *************** on Facebook at *********************** and on Twitter @AbbottNews and @AbbottGlobal. and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $85,300.00 - $170,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY:Support ServicesDIVISION:EP ElectrophysiologyLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 50 % of the TimeMEDICAL SURVEILLANCE:YesSIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: ************************************************************ EEO is the Law link - Espanol: ************************************************************

Looking for a career that makes you smile? We're seeking a Clinic Manager to join our growing team. How you'll make us better: Responsible for leading and supporting a clinic team in partnership with the clinic's doctor to achieve smooth operations, high levels of patient and team member satisfaction, and growth and profitability of their practice locations. Creates and fosters positive relationships with the team, doctor, patients, and the community. Drive clinic growth and development through strategic planning, sales management, and execution of growth initiatives Hold team accountable for hitting key metrics, and performance goals Ensures protocols and processes are implemented Serve as a liaison between the doctor and the team regarding team members work assignments, clinical priorities, and performances Manage controllable costs including but not limited to inventory, supplies, payroll, and maintenance to sustain and grow profitability Lead community events and local store marketing efforts Assist with recruiting, hiring, performance evaluations, time keeping, training, and coaching Handle patient escalations and renegotiate contracts as needed Ensures compliance with OSHA, HIPPA and State Dental Board regulations Your special skills: We're proud of our company culture and heritage of awesomeness. If you've got the following, you'll fit right in: Demonstrated ability to meet or exceed performance goals Problem solving skills with ability to find creative solutions Servant leadership mindset with strong coaching and conflict resolution skills Prerequisites for success: Bachelors degree preferred but not required Minimum one (1) year of sales or Treatment Coordinator experience with at least six (6) months as a Treatment Coordinator required Two (2) years of leadership experience preferred One (1) year of experience as a sales manager preferred The Perks: In exchange for the dynamic contribution you'll bring to our team, we offer: Competitive salary plus Bonus Opportunity Medical, dental, vision and life insurance Short and long-term disability coverage 401(k) plan 2 weeks paid time off in your first year + paid holidays Discounts on braces and clear aligners for you and your family members Why Smile Doctors? As the nation's leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person's abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we're looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization! Apply today!

Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities The Clinical Supervisor is responsible for overseeing, managing, and supervising clinical services, programs, and staff dedicated to providing treatment services to clients. They assist with leading all facets of clinical program service delivery, including budgeting, marketing, staff recruitment, and supervision. Communicate effectively with customers, employees, and various individuals to answer inquiries, disseminate information, and address complaints. Assign caseloads and contribute to identifying hiring needs. Coordinate and conduct orientation and ongoing training sessions for staff members. Collaboratively develop staff in consultation with Program Director (PD). Responsible for supervisory level duties, as directed by the PD. Provide one-on-one clinical supervision to direct care staff and maintain documentation of supervision sessions. Provide clinical oversight in day-to-day operations, including handling client crises. Facilitate staff meetings to foster communication and collaboration. Assist in the preparation of the annual budget and review monthly financial statements. Participate in the development of the annual strategic plan. Collaborate in marketing efforts and regional territory development in alignment with the regional budget and strategic plan. Cultivate and nurture positive working relationships with potential and established referral sources to ensure service delivery and regional growth. Ensure compliance with all state regulatory bodies and COA (Council on Accreditation) standards. Assist in the recruitment and hiring process for staff positions. Review and ensure the completeness of clinical documentation, adhering to established timelines. Manage all client authorization requirements, including timely pre-certifications, concurrent reviews, and discharges. Maintain compliance with company policies and procedures. Provide direct services to families, as needed. Participate in Quality Assurance/Quality Improvement activities and audits, as well as development and implementation of improvement plans. Responsible for the following when overseeing Family Centered Treatment (FCT) and/or Fostering Solutions (FS) services: Obtain certification in the applicable evidence-based practice within one year of employment. Complete FCT/FS checkoffs and other internal trainings on schedule via e-learning. Develop the annual regional training schedule and lead regional training team meetings, with consult from Training and Clinical Development and/or Quality Teams. Provide coordination, scheduling, oversight, and management of the training and orientation of new service providers per the comprehensive training requirements list, checkoff processes, and any additional training required by Health Connect America or governing bodies. Provide oversight, guidance, and management of training and orientation in the Wheels of Change© course. Oversee daily tracking of the online course implementation, as well as coordinating and checking off of the applicable evidence-based practice certification for new service providers. Provide supervision and guidance on the clinical model implementation, including but not limited to participation in clinical assessments, field observations, individual training, and performance feedback per direction of the Program Director and Senior Director of Clinical and Leadership Development. Assist staff in meeting dosage requirements (frequency, intensity, and duration of contact) for service categories, as directed by Program Director and Training and Clinical Development Team. Consult and coordinate with Program Director and Director of Clinical and Leadership Development, avoiding triangulation with consistent use of Effective Feedback, Conflict Resolution. Demonstrate competence in required corporate level training (i.e., Incident Reporting, etc.). Complete minimum of weekly qualitative reviews and associated tracking for the region of client record documentation, including PCPs, authorization requests, notes, EHR reports, and file/fidelity audits as assigned. Qualifications Required: Master's degree in human services discipline, including, but not limited to: Social Work, Psychology, Sociology, Counseling, Criminal Justice. At least two years' experience working with children (experience can include internships, volunteer work, etc.). Additional state-specific requirements: NC and VA: Must be registered or able to register as a QMHP (Qualified Mental Health Professional). MS: Must be provisionally credentialed as a PCSS (Provisionally Certified Community Support Specialist) in Mississippi with eligibility to be fully credentialed as a CCSS (Certified Community Support Specialist). AL: Must have completed a clinical practicum in area of study. Preferred: Preferably, candidates should have experience in supervising staff within mental health or related fields. Family Centered Treatment and/or Fostering Solutions Certification. Active professional licensure or eligible and on track to obtain professional licensure. Be Well with HCA: We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Health Reimbursement Account 401(k) Retirement Plan Benefits Hub Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

PURPOSE STATEMENT: Assess, plan, implement, coordinate, monitor and evaluate services to meet an individual's needs during treatment. ESSENTIAL FUNCTIONS: * Assure residents meet criteria for admission, and review initial clinical information through discharge. * Monitor and manage client/patient/resident's cases through development and implementation of individual care plans, collecting clinical data and remain informed by continuous review of documentation. * Coordinate care by tracking, monitoring, and reporting on inpatient or outpatient care. * Manage client/patient/resident's cases with knowledge and expertise with the patient population of the facility. * Convey medical criteria and clinical information between the client/patient/residents' insurance provider and treatment team as warranted and may also provide this information to the business office, as needed. * Conduct precertification with third party payers and negotiate approved days with the provider for the patient/resident admission. * Assigned tasks for admission review, concurrent review and participate in discharge planning. OTHER FUNCTIONS: * Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: * Bachelor's degree in Health Administration, Social Science or a related field or relevant previous job experience required. * Ability to create and maintain professional liaison with community agencies and organizations to ensure continuity of care. * Knowledge of mental health and substance use fields is preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). * First aid may be required based on state or facility. EASTN #LI-ETBH We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

Provides classroom instruction, clinical instruction, supervision, academic advising, and evaluation to enrolled students across multiple clinical sites. Provides the program director with input into curriculum design. Is proficient in course development, instruction, evaluation, and academic advising. Teaches assigned courses, attends faculty meetings, and actively participates in program assessment and the accreditation process. Position Qualification: Education Degree / Diploma Type Required/Preferred (and/or) Bachelors Required Bachelor's degree (B.A./BS) from a four-year college or university. Experience Years of Experience - 2 Years of clinical experience in professional discipline. Type of Experience- Years of Experience can be related experience and/or training; or equivalent combination of education and experience. Required/Preferred (and/or) Required Licensure, Certification, Registration ARRT American Registry of Radiologic Technologists BLS Basic Life Support

Fay is a 3-sided AI platform redefining preventative care with a b2b2c business in a box. We're one of the fastest growing companies in tech and the fastest growing company in wellness history. We combine clinical expertise with smart systems. The result? More affordable, effective care for the people who need it most. Behind the platform is a Marvel team of builders deeply connected to the problem we're solving. We pride ourselves on attracting superstar talent - the kind that's driven the best growth-to-burn metrics since early Airbnb, Stripe, and WhatsApp. Those aren't our words, though. That's straight from our investors at General Catalyst, Forerunner, 1984, and Goldman Sachs. If you're excited to build at the intersection of AI, healthcare, and real-world impact - we'd love to meet you. As a Clinical Growth Manager, you'll lead efforts to grow our referral network of healthcare providers-from primary care to specialists-ensuring more patients access high-quality nutrition care. You'll build and nurture strong partnerships with referring clinicians, host in-person meetings and events, and develop local go-to-market strategies in key markets. Your work will directly help people access life-changing care, while amplifying the reach of Fay's mission in the broader healthcare ecosystem. You'll be a great fit if you: Are energized by connecting with physicians, care teams, and provider organizations Have 2+ years of experience in sales, partnerships, account management, or clinical outreach (especially in healthcare or digital health) Are an excellent communicator who can build trust quickly Feel confident leading in-person meetings and events to represent Fay in the field Are highly organized and comfortable managing multiple partnerships across different markets Are curious, resilient, and eager to grow with a fast-paced startup Are deeply aligned with Fay's mission to make nutrition care more accessible In this role, you'll: Identify and develop referral relationships with clinicians and healthcare orgs Educate providers about Fay's services and how we support their patients Coordinate and attend in-person visits, events, and presentations in local markets Act as the voice of referring providers internally, sharing insights with product and growth teams Help shape the strategy, tools, and materials that support clinical outreach at scale Why this role matters: Fay is pioneering a new model for nutrition care-and referral partnerships are key to unlocking access for millions. You'll be joining a mission-driven team that values heart, hustle, and humility. Together, we're transforming healthcare, one meal at a time. The best companies are made of the best people. There's no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team. See our careers page here to learn more about working on our team. If you don't meet every single requirement, but are still interested in the job, we hope you still apply! We know that the perfect candidate is more than just a resume. Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

$10,000 Sign On Bonus Available! BASIC PURPOSE OF THE JOB Supervises clinical nutrition staff and coordinates clinical nutrition services. Assesses nutritional needs, designs, initiates, and manages the nutrition care of the most complex pediatric patients. Serves as mentor to Clinical Dietitians. REPORTS TO * Director - Food & Nutrition Services JOB REQUIREMENTS Supervisory Responsibilities: Yes Minimum Education: Bachelors required. Masters preferred. Degree: Degree in Food Science, Nutrition, Food Systems Administration, or related degree. License/Certification Required: Registered Dietitian in compliance with continuing education requirements of the Commission on Dietetic Registration. Licensed Dietitian/Nutritionist in the State of Tennessee. Minimum Work Experience: 3 - 5 years experience in Clinical Nutrition Management preferred. Pediatric or neonatal experience strongly desired. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES * Strong leadership skills. * Ability to communicate effectively (verbally and written). * MS office skills, computer skills, ability to solve problems. * Excellent organizational and time management skills. * Fiscal responsibility. * Ability to work with family and providers. * Customer-service focused. DUTIES AND RESPONSIBILITIES * Supervises formula mixing room including providing training, ensuring policies and procedures are updated and being followed, and maintaining recipes. * Coordinates Diet Manual and Diet Notebook. * Participates in the selection of medical nutrition products and contracts. Works closely with Food Purchasing Manager to obtain medical nutrition products from drug wholesaler, utilizing identified contract items when possible to maximize savings. * Develops, implements, and evaluates an effective plan-of-care based on knowledge of physiology and assessment of nutritional needs, correlated with other health care plans. * Clearly communicates dietary history and nutritional care data through the medical record. * Assists in the development, implementation, and evaluation of quality assurance standards for food and nutrition services, utilizing current research and adjusting clinical practice accordingly. * Coordinates requests for community nutrition education programs (Making Healthy Choices, TV and Media requests, Obesity Coalition activities) in coordination with the Marketing and Community Benefits departments. Adheres to appropriate policies and procedures concerning media. * Actively participates in and represents Clinical Nutrition at Pharmacy & Therapeutics Committees. * Coordinates meetings of Nutrition/Nursing Task Force. * Compiles and develops effective educational materials to use as aids in nutrition education. Plans and conducts education programs as requested for RNs, PCAs, HUCs, Wellness, etc. * Provides effective input and recommends, trains, supervises, mentors, and evaluates Clinical Nutrition staff while serving as preceptor and mentor to Dietetic Interns and students in Clinical Nutrition. * Completes payroll and Kronos for Clinical Nutrition staff. * Prepares schedule for Clinical Nutrition. * Utilizes hospital resources and time respectfully and accountably. * Willingly accepts any other assignment that may be requested. PHYSICAL REQUIREMENTS * Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. * Medium lifting, pushing and pulling is required for 20-50 lbs occasionally, 10-20 pounds frequently and 10 lbs constantly to move objects. Sudden emergency situations have the potential for exposure for lifting or moving of up to 100 lbs. Frequent bending, walking, sitting, squatting, reaching, and standing are required. Keyboard/computer use and/or repetitive motions may be required. Come work where you can make a difference everyday.

Registered Nurse - Manager of Clinical Services Full Time, 80 Hours Per Pay Period, Day Shift Covenant Medical Group is Covenant Health's employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology Position Summary: A registered professional who, under the direction of the director, has responsibility for assisting in all clinical services and related areas of Covenant Medical Group (CMG). This position is actively engaged with multiple disciplines in all areas of the practice continuum in efforts to achieve excellent clinical outcomes for patients, including the management and distribution of quality oriented data. Accountable for managing the planning and execution of various operational activities, and for providing input into the budgetary process for all clinical areas as applicable. Recruiter: Sandra Simmons || ***************** Responsibilities Leads in the promotion of ownership and implementation of strategic clinical initiatives. Assures compliance with all state and federal regulations in all areas of responsibility. Provides oversight for all clinical services for CMG clinics lending expertise and knowledge in improving clinical service objectives. Provides oversight for and mentors clinical supervisors within CMG clinics as needed. Engages with clinic leadership as necessary to develop, promote, and support models of care. Assists in the development of process improvements through facilitation and appropriate resource allocation. Monitors effectiveness of processes, plans, and problem-solves to improve outcomes. Maintains financial integrity and control for areas of responsibility, including the development of and adherence to an annual budget. Assists with efforts to analyze and develop medical home model and related models where appropriate. Collaborates with providers and other health care professionals to improve processes that positively impact quality, assure integration of marketing efforts, and the development and implementation of effective system goals. Guides and provides clinical support and expertise to operations managers, including but not limited to: reviewing clinical job descriptions and duties, studying and addressing patient flow needs, orienting, educating, and maintaining competency of all clinical staff. Coordinates documentation education efforts with all applicable parties. Actively works toward the development of a positive culture in a desirable environment. Assists and supports the standardization of products and the consolidation of sources. Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. Performs other duties as assigned. Qualifications Minimum Education : Bachelor of Nursing or related degree required. Minimum Experience: Five (5) years' experience in nursing and/or nursing administration required. Prior supervisory experience preferred. Licensure Requirement: Must have and maintain current Tennessee state nursing license (RN).

The Supervisor I, Clinic oversees the daily operations of a healthcare clinic, ensuring efficient workflows, high-quality patient care, and compliance with organizational policies and regulatory standards. This position provides leadership to clinic staff, manages administrative and operational processes, and collaborates with providers to optimize clinic performance. The Supervisor I serves as a key resource for staff development, process improvement, and patient experience initiatives. **Essential Functions** + Supervises daily clinic operations, ensuring efficient patient flow and adherence to organizational policies. + Provides leadership, coaching, and performance feedback to clinic staff, fostering a collaborative and patient-focused environment. + Monitors staff schedules, assigns responsibilities, and ensures adequate staffing to meet patient care needs. + Oversees front desk, scheduling, and administrative functions to optimize efficiency and service delivery. + Collaborates with providers and clinical staff to enhance workflows and address operational challenges. + Assists with onboarding, training, and professional development for new and existing staff. + Monitors key performance metrics, including patient volume, wait times, and service quality, identifying areas for improvement. + Ensures compliance with federal, state, and local regulations, as well as organizational policies related to patient care, documentation, and confidentiality. + Addresses patient concerns and escalates complex issues as needed to maintain a positive patient experience. + Supports financial processes, including billing, charge capture, and supply management, to ensure fiscal responsibility. + Performs other duties as assigned. + Maintains regular and reliable attendance. + Complies with all policies and standards. **Leadership Responsibilities** + **Supervision and Staff Management** + Supervises, trains and oversees departmental staff. + Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. + Assists with and contributes to performance evaluations and goal setting. + **Strategic Planning and Financial Oversight** + Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. + Monitors expenditures, ensuring cost-effective delivery of services. + May contribute to evaluation and implementation of new technologies to enhance operational efficiency. + May contribute to development of departmental policies, procedures and protocols. + **Quality Assurance and Regulatory Compliance** + Ensures compliance with all relevant regulatory bodies. + May participate in audits, inspections and accreditation processes as applicable. + Follows established quality control practices to ensure accuracy, consistency and safety. + **Collaboration and Communication** + Works closely with leadership teams to coordinate and improve service delivery. + Stays up-to-date with industry advancements, new technologies, and regulatory changes. + **Staff Responsibilities** + May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job. **Qualifications** + Associate Degree or higher preferred + 1-2 years of related experience in the profession required + 1-2 years of previous leadership experience preferred **Knowledge, Skills and Abilities** + Strong leadership, organizational, and communication skills. + Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. + Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. + Communicate effectively with leadership, team members, and stakeholders. + Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. + Problem-solving and critical thinking skills. + In depth knowledge of industry best practices and regulatory compliance (if applicable). + Strong organizational and time management skills. + Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. **Licenses and Certifications** + Certification in healthcare management, medical office administration, or a related area preferred Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to ************************************************* to obtain the main telephone number of the facility and ask for Human Resources.

Job Title: Clinical Care Manager Job Code: CLCM Department: Primary Care/Diabetes/Snowbird/Peds/CCC Division: Nursing Salary Level: Non-Exempt 12 Reports to: RN Lead/Primary Care DON Last Revised: June 2025 Primary Function The incumbent performs nursing procedures to patients of all ages independently within the framework of established policy. The Registered Nurse is a licensed professional nurse responsible for assessment of patients, development, implementation and evaluation of a patient plan of care; administration of therapeutic measures; teaching and counseling of patients and families; and participating in the development of nursing policies and procedures and quality assurance standards. The Registered Nurse is responsible for the delivery of comprehensive health care to patients of all ages, utilizing standards of care and practice, policies, protocols, and procedures. The purpose of the work is to perform the full range of the nursing process from assessment to evaluation. The work affects the physical and psychosocial well being of the patients and their families. Job Description Utilizes best practice models to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies. Manages panel by addressing and resolving acute care needs and chronic care needs through a team-based approach. Incumbent will be responsible for leading their pod and assisting the Primary Care Provider in panel management that results in meeting facility, national, and regulatory quality indicators. Utilizes iCare to track, monitor, and assure the appropriate follow-up of clients targeting specific indicators. Utilizes the care management platform for documentation of care management functions such as a care needs screening, Comprehensive assessment, and care planning. Also utilizes the dashboards, within the care management platform for population health and related interventions and innovations Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits. Emphasis is placed on ensuring treatment notes are available to the PCP timely. Participates in the continued development of the role of Case Management in the Patient Centered Medical Home (PCMH) and Advanced Medical Home (AMH and AMH+). Provides standard nursing care for patients throughout the age continuum. Develops implements and evaluates care plans. Promotes health care outcomes with currently accepted clinical practice guidelines. Provides patient education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources. Assesses patient needs using established clinical guidelines, protocols, and pathways. Provides appropriate follow up as directed or per established guidelines. Provides nursing care in accordance with established nursing care standards, participates in routine and specialty clinics, curative, rehabilitative, and preventive nursing care. On rare occasions may be required to participate in emergency care. The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System. Performs ongoing assessment by actively participating in the determination of meeting the nursing care needs based upon collection and interpretation of data relevant to the health status of the client. Collects data from relevant sources (patient, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in patient center care plan development. Collects data through observations of appearance and behavior, measurements of physical structure and physiological function, and other information in an effort to place consultations and/or referrals to the correct internal and external resources (Nutrition, Tsali Manor, etc). Interprets data and recognizes existing relationships between data collected and the client's health status and treatment regimen and determines the client's need for immediate nursing interventions. Reviews the patient's health records and health summary, interviewing patients and family members, documenting the chief complaints, medical history, physical and clinical findings, identifying learning needs of the patient and family, and determining priority of care required. Assessment for health prevention, health promotion, restorative, and health maintenance needs is emphasized. The nurse will plan patient care according to individual assessed patient needs and established hospital policies and procedures. Functions as charge nurse when assigned by the Outpatient Administrator; assigns nursing staff according to staff competency and patient complexity and provides technical supervision for staff members, including reviewing procedures; anticipates problems and acts to resolve problems. Develops individualized plan of care with input from the patient, patient's family, pod members, and anyone else the patient requests to be included for those patients considered “high risk.” Initiates individualized care plan based on assessment of the patient for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care. Develops expected patient outcomes that are observable and within an adequate period, and are congruent with the patient's present and potential physical capabilities and behavioral patterns. Implements nursing care according to the established health care plan. May be required to change work schedule to assist in covering for periodic “late clinics.” May be subject to on-call and callback. May be required to rotate between nursing departments including inpatient, satellite clinics, and the emergency department. Participates in cross training of services within the nursing department. Performs nursing interventions including, but not limited to: Detects changes in the patient's condition and takes appropriate action. Recognizes, identifies and interprets serious situations and immediately decides proper action. Initiates appropriate resuscitative measures in an emergency. Initiates appropriate action when safety measures are required to protect patients. Documents observations, nursing interventions, patient progress, needs, treatments, diagnoses, possible side effects of treatment, teaching, patient response, effectiveness, complications and communicates information to the physician, co-workers and other health personnel. Administers and documents medications per manufacturer guidelines, hospital policy and established protocols and according to State Board of Nursing regulations. Documents all known drug allergies on the medical record and according to protocol. Assures that all medications, treatments and tests are done appropriately and in a timely manner, detects, and reports medication errors. Provides counseling, teaching, and anticipatory guidance to patients and families on preventive, curative and rehabilitation measures involved in health care. Documents all patient education activities within the patients/family's level of understanding. Provides guidance, leadership, and training to other nursing personnel. Coordinates health care needs through referrals to support services, community, and tribal resources to promote continuity of care. Maintains a safe environment through the practice of Universal Precautions and Body Substance Isolation, medical waste/chemical management and containment. Isolates infected patients. Cleans patient contact areas and equipment according to policies and OSHA regulations. Participates in the development and implementation of performance improvement activities. Identifies and reports risk management issues. Assumes responsibility for the adequacy and appropriateness of supplies and ensures proper functioning of all medical equipment. Maintains cleanliness and orderliness of work areas. Promotes patient advocacy and confidentiality. Serves on Committees as appointed. Maintains and promotes positive and constructive communications and activities within Nursing services, other departments, tribal, and community agencies for purposes of coordinating and understanding of goals and objectives relevant to the population served. Functions appropriately during disasters. Updates and maintains currency/competency in nursing practices and standards by attending training and in-services. Evaluates patient care provided. Directly observes and evaluates patient care. Revises nursing care and care plans to reflect changes in patient needs. Documents nursing care and patient progress according to hospital policy. Participates in ongoing nursing quality assurance program. May be necessary to work when administrative leave is granted if patient care would be compromised. Education, Licensure, Certification, and Experience Bachelor or Associate Degree in nursing from an accredited program required. Minimum of two years of nursing experience preferred Applicant must have an unrestricted valid Registered Nurse license within the state of North Carolina or a state that is accepted as reciprocity. Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position. Applicant must have a valid North Carolina driver's license. Job Knowledge Knowledge of principles, practices, techniques, and theories of professional nursing in order to plan and provide nursing care to meet the physical, emotional, spiritual, and socio-cultural needs of patients of all ages; specifically, Infancy (Birth-1 year), Toddler and Early Childhood (2 years), Latency (6-9 years), Preadolescence (10-12 years), Early Adolescence (13-15 years), Adolescence (16-20 years), Adult (21-64 years), and Elderly (65-+ years). Knowledge of the nursing process and its application to clinical practice. Knowledge of the biological aspects of the disease process and illness in order to recognize complications and therapeutic interventions required. Knowledge of medications and dosages in order to recognize desired effects, side effects, and complications of their use. Knowledge and ability to analyze the results of various medical procedures and translate into appropriate nursing interventions. Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations. Knowledge of the occupational functions of multi-disciplinary health care team. Knowledge of the culture and medical health profile of the patient population. Knowledge and ability to teach and counsel patient/family on health maintenance and disease prevention. Knowledge of available health care programs and community resources. Knowledge of processes and procedures for establishing, revising, continually monitoring, and evaluating standards for the practice of nursing. Knowledge and skills in operating specialized medical equipment, such as, monitoring devises, suction pumps, oxygen equipment, etc. Knowledge of problem oriented medical record methods. Knowledge of legal and ethical aspects of nursing. Complexity of Duties The incumbent will be responsible for leading a team (pod) and will be expected to function in a leadership role. The RN role requires flexibility and the ability to lead team members who possess a variety of personalities. The RN role necessitates the incumbent to always maintain a high level of integrity, poise, and control. The nurse provides a full range of comprehensive nursing care that includes assessing patient needs, development of a plan of care, administration of medications and therapeutic measures, operation of specialized medical equipment, evaluation of the plan of care to ensure that the physical and psychosocial needs of the patient are met and counseling and teaching of patient and families. The nurse must recognize and respond appropriately to patient conditions that deviate from normal and identify, analyze, and report on causative factors and reactions. Guidelines consist of professional standards of practice as determined by the nurse practice act, nursing and medical policy and procedures, standing orders, and hospital and agency policies. Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual patient or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand. The nurse receives assistance from the Outpatient Administrator with difficult or unusual problems. Supervision Received The nurse independently plans, schedules, and provides nursing care in coordination with the medical care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Outpatient Administrator. The work is evaluated for technical soundness and adherence to professional standards. Responsibility for Accuracy The incumbent has a positive effect upon the recovery of the patient and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative patient outcome since the incumbent's performance affects the health, recovery, and rehabilitation of patients, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent. Contacts with Others Contacts are with patients, families, hospital personnel, and community agencies. Contacts with patients, families, and hospital personnel are to exchange, provide, and obtain information concerning the patient's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate patient and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families. Confidential Data The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. Mental/ Visual/ Physical Work in the various services within the nursing department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping patients to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once. Environment Must be flexible in working hours. Work is performed in the clinic setting, which is responsible for treating patients with a wide variety of medical problems. Incumbent may be exposed to communicable diseases. Incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

The Clinic Manager is accountable for the supervision and implementation of methods and procedures involved in operating a doctor's office or group of doctors' offices. Special Instructions Facilitate day to day clinic operations. Responsibilities Supervises the initiation of billing, posting of daily charges and adjustments to outpatient accounts. Supervises preparation of daily bank deposits and preparation of daily income register; accounts for clinic cash receipts and deposits with Business Office daily. Supervises maintenance of clinic records and office expenditures. Coordinates activities within the clinic and various hospital departments. Selects, trains, evaluates, and disciplines clinic employees. Performs other duties as assigned. Qualifications Associate's Degree Required 1-3 years Associate degree plus one (1) year experience in the management of a segment of a health care program or, two (2) years' experience in a hospital Business Office, one of which should be in a hospital/doctor's office and at least one year of supervisory experience. Preferred Basic knowledge of business and clinic procedures. Ability to work and deal effectively and harmoniously with groups, individuals, and physicians and familiarity with physician's office machines and equipment. Accountable for the maintenance of clinic patients; accounts. Accountable for the timely and accurate billing of all outpatient accounts. Accountable for proper accounting for income received and transferred to Business Office. Accountable for accurate and timely preparation of various reports. Accountable for coordinating the support services to sustain clinic operations.

Beta Bionics, Inc. is a medical technology company dedicated to bringing innovative type 1 diabetes management solutions to the many, not the few. We are committed to bringing better access to better solutions - and a better life for those living with diabetes - with the world's first bionic pancreas called the iLet. The iLet Bionic Pancreas is the first and only insulin delivery system that does not require carb counting*, bolusing, correction factors, or pre-set basal rates. The only number needed to get started with the iLet Bionic Pancreas is a user's weight - the iLet does the rest. The iLet lets users "Go Bionic" with their diabetes management. * User must be carb aware. Successful candidates will be working with highly experienced colleagues, who are amongst the best in their fields. We have a mission-driven, passionate and collaborative culture where you will have a high degree of empowerment and opportunity to make a significant impact. Please contact us if you fit the profile below and if you are interested in joining the Beta Bionics team! Beta Bionics is seeking a passionate and driven Clinical Diabetes Specialist to join our fast-growing startup. We're revolutionizing diabetes care with the iLet, the world's first closed-loop insulin delivery system with fully autonomous insulin dosing and no requirement to count carbs. In just our first 18 months on the market, we've experienced unprecedented growth-outpacing any other diabetes product launch! Our future looks even more exciting with the development of a patch pump and a bi-hormonal system utilizing insulin and glucagon. This is your chance to get in on the ground floor of an exciting, mission-driven start-up company. If you're a CDCES, interested in working in the industry or have already made a career in the industry, and passionate about healthcare innovation, we'd love to have you on our team. Join us and help shape the future of diabetes care! Summary/Objective: As the Clinical Diabetes Specialist, you are responsible for the promotion and clinical support of Beta Bionics products and services within your assigned geography. You are responsible for managing the training journey for people with diabetes. You will be the main point of contact for the educational needs of the iLet user, healthcare professionals and staff. In partnership with the Territory Business Manager and Inside Sales Specialists, you will develop a targeting and business strategy and develop and maintain strong relationships with our customers. This role requires that you work well in a collaborative environment with the ability to influence cross-functional team success. You must have strong planning and organizational skills with the ability to handle multiple priorities. You will operate with a passion to serve people living with diabetes and our communities. Essential Duties and Responsibilities [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualified candidates who need a reasonable accommodation with the application process and/or to perform the essential functions of the position should notify the company's HR contact] * Responsible for driving territory goals through strong clinical experience in diabetes * Manages, conducts, and supports the training journey for people with diabetes * Demonstrates strong teaching and training ability for providers and people with diabetes * Will use strong selling skills through a clinical medium * Works in conjunction with Territory Business Manager and Inside Sales Specialist to achieve territory goals * Maintains compliant communication/documentation with team through Salesforce.com * Assists with providing product demos to providers, people with diabetes and families * Demonstrates excellent communication and presentation skills * Responsible for training the trainer in provider offices * Demonstrates empathy with a passion to serve people with diabetes * Stands out as a Health Coach - sees the person with diabetes holistically * Demonstrates effective planning and organization skills with ability to handle multiple priorities * Ability to navigate and influence at all levels within an HCP and IDN environment Required Education and Experience * RN or RD * CDCES required * Acceptable licenses: APRN, NP, PA * Minimum requirement of 3 years diabetes experience Preferred Experience and Qualifications * 5+ years diabetes experience * Preferred industry experience Work Environment and Personal Protective Equipment * This is a field-based position. Candidate must reside in the geography specified in the job title Physical Demands * While performing the duties of this job, the incumbent is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with co-workers * This position requires travel depending upon business needs Compensation and Benefits The annual base salary for this position is $90,000 - $110,000, plus an annual commission target, resulting in an annual earnings target of $128,000 - $148,000. Beta Bionics offers a competitive compensation package that includes equity and comprehensive benefit offerings. Beta Bionics offers healthcare benefits for employees and their families including medical, dental, and vision coverage, as well as flexible spending accounts (FSA) and a health savings account (HSA) that includes an annual company contribution. Our comprehensive benefits package also includes a 401k with a generous company match and no waiting period plus immediate vesting, an open PTO policy, and 10 paid holidays per year. Annual base salary will vary based on skills and experience, and may vary depending upon a candidate's location and relevant market data. Equal Employment Opportunity Statement It is the policy of Beta Bionics to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beta Bionics will provide reasonable accommodations for qualified individuals with disabilities.

PURPOSE STATEMENT: Assess, plan, implement, coordinate, monitor and evaluate services to meet an individual's needs during treatment. Responsibilities ESSENTIAL FUNCTIONS: Assure residents meet criteria for admission, and review initial clinical information through discharge. Monitor and manage client/patient/resident's cases through development and implementation of individual care plans, collecting clinical data and remain informed by continuous review of documentation. Coordinate care by tracking, monitoring, and reporting on inpatient or outpatient care. Manage client/patient/resident's cases with knowledge and expertise with the patient population of the facility. Convey medical criteria and clinical information between the client/patient/residents' insurance provider and treatment team as warranted and may also provide this information to the business office, as needed. Conduct precertification with third party payers and negotiate approved days with the provider for the patient/resident admission. Assigned tasks for admission review, concurrent review and participate in discharge planning. OTHER FUNCTIONS: Perform other functions and tasks as assigned. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Bachelor's degree in Health Administration, Social Science or a related field or relevant previous job experience required. Ability to create and maintain professional liaison with community agencies and organizations to ensure continuity of care. Knowledge of mental health and substance use fields is preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility. EASTN #LI-ETBH We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. Not ready to apply? Connect with us for general consideration.

Job Description Fay is a 3-sided AI platform redefining preventative care with a b2b2c business in a box. We're one of the fastest growing companies in tech and the fastest growing company in wellness history. We combine clinical expertise with smart systems. The result? More affordable, effective care for the people who need it most. Behind the platform is a Marvel team of builders deeply connected to the problem we're solving. We pride ourselves on attracting superstar talent - the kind that's driven the best growth-to-burn metrics since early Airbnb, Stripe, and WhatsApp. Those aren't our words, though. That's straight from our investors at General Catalyst, Forerunner, 1984, and Goldman Sachs. If you're excited to build at the intersection of AI, healthcare, and real-world impact - we'd love to meet you. As a Clinical Growth Manager, you'll lead efforts to grow our referral network of healthcare providers-from primary care to specialists-ensuring more patients access high-quality nutrition care. You'll build and nurture strong partnerships with referring clinicians, host in-person meetings and events, and develop local go-to-market strategies in key markets. Your work will directly help people access life-changing care, while amplifying the reach of Fay's mission in the broader healthcare ecosystem. You'll be a great fit if you: Are energized by connecting with physicians, care teams, and provider organizations Have 2+ years of experience in sales, partnerships, account management, or clinical outreach (especially in healthcare or digital health) Are an excellent communicator who can build trust quickly Feel confident leading in-person meetings and events to represent Fay in the field Are highly organized and comfortable managing multiple partnerships across different markets Are curious, resilient, and eager to grow with a fast-paced startup Are deeply aligned with Fay's mission to make nutrition care more accessible In this role, you'll: Identify and develop referral relationships with clinicians and healthcare orgs Educate providers about Fay's services and how we support their patients Coordinate and attend in-person visits, events, and presentations in local markets Act as the voice of referring providers internally, sharing insights with product and growth teams Help shape the strategy, tools, and materials that support clinical outreach at scale Why this role matters: Fay is pioneering a new model for nutrition care-and referral partnerships are key to unlocking access for millions. You'll be joining a mission-driven team that values heart, hustle, and humility. Together, we're transforming healthcare, one meal at a time. The best companies are made of the best people. There's no shortage of work ahead, but we stay balanced and look forward to celebrating our wins as a team. See our careers page here to learn more about working on our team. If you don't meet every single requirement, but are still interested in the job, we hope you still apply! We know that the perfect candidate is more than just a resume. Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Supervisor I, Clinic oversees the daily operations of a healthcare clinic, ensuring efficient workflows, high-quality patient care, and compliance with organizational policies and regulatory standards. This position provides leadership to clinic staff, manages administrative and operational processes, and collaborates with providers to optimize clinic performance. The Supervisor I serves as a key resource for staff development, process improvement, and patient experience initiatives. Essential Functions * Supervises daily clinic operations, ensuring efficient patient flow and adherence to organizational policies. * Provides leadership, coaching, and performance feedback to clinic staff, fostering a collaborative and patient-focused environment. * Monitors staff schedules, assigns responsibilities, and ensures adequate staffing to meet patient care needs. * Oversees front desk, scheduling, and administrative functions to optimize efficiency and service delivery. * Collaborates with providers and clinical staff to enhance workflows and address operational challenges. * Assists with onboarding, training, and professional development for new and existing staff. * Monitors key performance metrics, including patient volume, wait times, and service quality, identifying areas for improvement. * Ensures compliance with federal, state, and local regulations, as well as organizational policies related to patient care, documentation, and confidentiality. * Addresses patient concerns and escalates complex issues as needed to maintain a positive patient experience. * Supports financial processes, including billing, charge capture, and supply management, to ensure fiscal responsibility. * Performs other duties as assigned. * Maintains regular and reliable attendance. * Complies with all policies and standards. Leadership Responsibilities * Supervision and Staff Management * Supervises, trains and oversees departmental staff. * Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues. * Assists with and contributes to performance evaluations and goal setting. * Strategic Planning and Financial Oversight * Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service. * Monitors expenditures, ensuring cost-effective delivery of services. * May contribute to evaluation and implementation of new technologies to enhance operational efficiency. * May contribute to development of departmental policies, procedures and protocols. * Quality Assurance and Regulatory Compliance * Ensures compliance with all relevant regulatory bodies. * May participate in audits, inspections and accreditation processes as applicable. * Follows established quality control practices to ensure accuracy, consistency and safety. * Collaboration and Communication * Works closely with leadership teams to coordinate and improve service delivery. * Stays up-to-date with industry advancements, new technologies, and regulatory changes. * Staff Responsibilities * May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job. Qualifications * Associate Degree or higher preferred * 1-2 years of related experience in the profession required * 1-2 years of previous leadership experience preferred Knowledge, Skills and Abilities * Strong leadership, organizational, and communication skills. * Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. * Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. * Communicate effectively with leadership, team members, and stakeholders. * Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. * Problem-solving and critical thinking skills. * In depth knowledge of industry best practices and regulatory compliance (if applicable). * Strong organizational and time management skills. * Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools. Licenses and Certifications * Certification in healthcare management, medical office administration, or a related area preferred

Primary Function The incumbent performs nursing procedures to patients of all ages independently within the framework of established policy. The Registered Nurse is a licensed professional nurse responsible for assessment of patients, development, implementation and evaluation of a patient plan of care; administration of therapeutic measures; teaching and counseling of patients and families; and participating in the development of nursing policies and procedures and quality assurance standards. The Registered Nurse is responsible for the delivery of comprehensive health care to patients of all ages, utilizing standards of care and practice, policies, protocols, and procedures. The purpose of the work is to perform the full range of the nursing process from assessment to evaluation. The work affects the physical and psychosocial well being of the patients and their families. Job Description Utilizes best practice models to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies. Manages panel by addressing and resolving acute care needs and chronic care needs through a team-based approach. Incumbent will be responsible for leading their pod and assisting the Primary Care Provider in panel management that results in meeting facility, national, and regulatory quality indicators. Utilizes iCare to track, monitor, and assure the appropriate follow-up of clients targeting specific indicators. Utilizes the care management platform for documentation of care management functions such as a care needs screening, Comprehensive assessment, and care planning. Also utilizes the dashboards, within the care management platform for population health and related interventions and innovations Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits. Emphasis is placed on ensuring treatment notes are available to the PCP timely. Participates in the continued development of the role of Case Management in the Patient Centered Medical Home (PCMH) and Advanced Medical Home (AMH and AMH+). Provides standard nursing care for patients throughout the age continuum. Develops implements and evaluates care plans. Promotes health care outcomes with currently accepted clinical practice guidelines. Provides patient education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources. Assesses patient needs using established clinical guidelines, protocols, and pathways. Provides appropriate follow up as directed or per established guidelines. Provides nursing care in accordance with established nursing care standards, participates in routine and specialty clinics, curative, rehabilitative, and preventive nursing care. On rare occasions may be required to participate in emergency care. The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System. Performs ongoing assessment by actively participating in the determination of meeting the nursing care needs based upon collection and interpretation of data relevant to the health status of the client. Collects data from relevant sources (patient, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in patient center care plan development. Collects data through observations of appearance and behavior, measurements of physical structure and physiological function, and other information in an effort to place consultations and/or referrals to the correct internal and external resources (Nutrition, Tsali Manor, etc). Interprets data and recognizes existing relationships between data collected and the client's health status and treatment regimen and determines the client's need for immediate nursing interventions. Reviews the patient's health records and health summary, interviewing patients and family members, documenting the chief complaints, medical history, physical and clinical findings, identifying learning needs of the patient and family, and determining priority of care required. Assessment for health prevention, health promotion, restorative, and health maintenance needs is emphasized. The nurse will plan patient care according to individual assessed patient needs and established hospital policies and procedures. Functions as charge nurse when assigned by the Outpatient Administrator; assigns nursing staff according to staff competency and patient complexity and provides technical supervision for staff members, including reviewing procedures; anticipates problems and acts to resolve problems. Develops individualized plan of care with input from the patient, patient's family, pod members, and anyone else the patient requests to be included for those patients considered “high risk.” Initiates individualized care plan based on assessment of the patient for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care. Develops expected patient outcomes that are observable and within an adequate period, and are congruent with the patient's present and potential physical capabilities and behavioral patterns. Implements nursing care according to the established health care plan. May be required to change work schedule to assist in covering for periodic “late clinics.” May be subject to on-call and callback. May be required to rotate between nursing departments including inpatient, satellite clinics, and the emergency department. Participates in cross training of services within the nursing department. Performs nursing interventions including, but not limited to: Detects changes in the patient's condition and takes appropriate action. Recognizes, identifies and interprets serious situations and immediately decides proper action. Initiates appropriate resuscitative measures in an emergency. Initiates appropriate action when safety measures are required to protect patients. Documents observations, nursing interventions, patient progress, needs, treatments, diagnoses, possible side effects of treatment, teaching, patient response, effectiveness, complications and communicates information to the physician, co-workers and other health personnel. Administers and documents medications per manufacturer guidelines, hospital policy and established protocols and according to State Board of Nursing regulations. Documents all known drug allergies on the medical record and according to protocol. Assures that all medications, treatments and tests are done appropriately and in a timely manner, detects, and reports medication errors. Provides counseling, teaching, and anticipatory guidance to patients and families on preventive, curative and rehabilitation measures involved in health care. Documents all patient education activities within the patients/family's level of understanding. Provides guidance, leadership, and training to other nursing personnel. Coordinates health care needs through referrals to support services, community, and tribal resources to promote continuity of care. Maintains a safe environment through the practice of Universal Precautions and Body Substance Isolation, medical waste/chemical management and containment. Isolates infected patients. Cleans patient contact areas and equipment according to policies and OSHA regulations. Participates in the development and implementation of performance improvement activities. Identifies and reports risk management issues. Assumes responsibility for the adequacy and appropriateness of supplies and ensures proper functioning of all medical equipment. Maintains cleanliness and orderliness of work areas. Promotes patient advocacy and confidentiality. Serves on Committees as appointed. Maintains and promotes positive and constructive communications and activities within Nursing services, other departments, tribal, and community agencies for purposes of coordinating and understanding of goals and objectives relevant to the population served. Functions appropriately during disasters. Updates and maintains currency/competency in nursing practices and standards by attending training and in-services. Evaluates patient care provided. Directly observes and evaluates patient care. Revises nursing care and care plans to reflect changes in patient needs. Documents nursing care and patient progress according to hospital policy. Participates in ongoing nursing quality assurance program. May be necessary to work when administrative leave is granted if patient care would be compromised. Education, Licensure, Certification, and Experience Bachelor or Associate Degree in nursing from an accredited program required. Minimum of two years of nursing experience preferred Applicant must have an unrestricted valid Registered Nurse license within the state of North Carolina or a state that is accepted as reciprocity. Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position. Applicant must have a valid North Carolina driver's license. Job Knowledge Knowledge of principles, practices, techniques, and theories of professional nursing in order to plan and provide nursing care to meet the physical, emotional, spiritual, and socio-cultural needs of patients of all ages; specifically, Infancy (Birth-1 year), Toddler and Early Childhood (2 years), Latency (6-9 years), Preadolescence (10-12 years), Early Adolescence (13-15 years), Adolescence (16-20 years), Adult (21-64 years), and Elderly (65-+ years). Knowledge of the nursing process and its application to clinical practice. Knowledge of the biological aspects of the disease process and illness in order to recognize complications and therapeutic interventions required. Knowledge of medications and dosages in order to recognize desired effects, side effects, and complications of their use. Knowledge and ability to analyze the results of various medical procedures and translate into appropriate nursing interventions. Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations. Knowledge of the occupational functions of multi-disciplinary health care team. Knowledge of the culture and medical health profile of the patient population. Knowledge and ability to teach and counsel patient/family on health maintenance and disease prevention. Knowledge of available health care programs and community resources. Knowledge of processes and procedures for establishing, revising, continually monitoring, and evaluating standards for the practice of nursing. Knowledge and skills in operating specialized medical equipment, such as, monitoring devises, suction pumps, oxygen equipment, etc. Knowledge of problem oriented medical record methods. Knowledge of legal and ethical aspects of nursing. Complexity of Duties The incumbent will be responsible for leading a team (pod) and will be expected to function in a leadership role. The RN role requires flexibility and the ability to lead team members who possess a variety of personalities. The RN role necessitates the incumbent to always maintain a high level of integrity, poise, and control. The nurse provides a full range of comprehensive nursing care that includes assessing patient needs, development of a plan of care, administration of medications and therapeutic measures, operation of specialized medical equipment, evaluation of the plan of care to ensure that the physical and psychosocial needs of the patient are met and counseling and teaching of patient and families. The nurse must recognize and respond appropriately to patient conditions that deviate from normal and identify, analyze, and report on causative factors and reactions. Guidelines consist of professional standards of practice as determined by the nurse practice act, nursing and medical policy and procedures, standing orders, and hospital and agency policies. Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual patient or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand. The nurse receives assistance from the Outpatient Administrator with difficult or unusual problems. Supervision Received The nurse independently plans, schedules, and provides nursing care in coordination with the medical care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Outpatient Administrator. The work is evaluated for technical soundness and adherence to professional standards. Responsibility for Accuracy The incumbent has a positive effect upon the recovery of the patient and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative patient outcome since the incumbent's performance affects the health, recovery, and rehabilitation of patients, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent. Contacts with Others Contacts are with patients, families, hospital personnel, and community agencies. Contacts with patients, families, and hospital personnel are to exchange, provide, and obtain information concerning the patient's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate patient and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families. Confidential Data The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of such confidentiality shall be cause for adverse action. Mental/ Visual/ Physical Work in the various services within the nursing department is mostly sedentary, yet requires walking, standing, bending, pushing, and lifting in helping patients to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies. Will be subject to frequent interruptions requiring varied responses, which can cause distractions therefore, the incumbent must possess the ability to differentiate and prioritize many tasks at once. Environment Must be flexible in working hours. Work is performed in the clinic setting, which is responsible for treating patients with a wide variety of medical problems. Incumbent may be exposed to communicable diseases. Incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases. Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

PURPOSE STATEMENT: Assess, plan, implement, coordinate, monitor and evaluate services to meet an individual's needs during treatment. Responsibilities ESSENTIAL FUNCTIONS: Assure residents meet criteria for admission, and review initial clinical information through discharge. Monitor and manage client/patient/resident's cases through development and implementation of individual care plans, collecting clinical data and remain informed by continuous review of documentation. Coordinate care by tracking, monitoring, and reporting on inpatient or outpatient care. Manage client/patient/resident's cases with knowledge and expertise with the patient population of the facility. Convey medical criteria and clinical information between the client/patient/residents' insurance provider and treatment team as warranted and may also provide this information to the business office, as needed. Conduct precertification with third party payers and negotiate approved days with the provider for the patient/resident admission. Assigned tasks for admission review, concurrent review and participate in discharge planning. OTHER FUNCTIONS: Perform other functions and tasks as assigned. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Bachelor's degree in Health Administration, Social Science or a related field or relevant previous job experience . Ability to create and maintain professional liaison with community agencies and organizations to ensure continuity of care. Knowledge of mental health and substance use fields is preferred. LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification (training available upon hire and offered by facility). First aid may be based on state or facility. EASTN #LI-ETBH We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.

: Primary Function The incumbent performs nursing procedures to patients of all ages independently within the framework of established policy. The Registered Nurse is a licensed professional nurse responsible for assessment of patients, development, implementation and evaluation of a patient plan of care; administration of therapeutic measures; teaching and counseling of patients and families; and participating in the development of nursing policies and procedures and quality assurance standards. The Registered Nurse is responsible for the delivery of comprehensive health care to patients of all ages, utilizing standards of care and practice, policies, protocols, and procedures. The purpose of the work is to perform the full range of the nursing process from assessment to evaluation. The work affects the physical and psychosocial well being of the patients and their families. Job Description Utilizes best practice models to identify, incorporate or develop best practices for panel management. Collaborates with other teams to share and establish best practice for health promotion and disease prevention strategies. Manages panel by addressing and resolving acute care needs and chronic care needs through a team-based approach. Incumbent will be responsible for leading their pod and assisting the Primary Care Provider in panel management that results in meeting facility, national, and regulatory quality indicators. Utilizes iCare to track, monitor, and assure the appropriate follow-up of clients targeting specific indicators. Utilizes the care management platform for documentation of care management functions such as a care needs screening, Comprehensive assessment, and care planning. Also utilizes the dashboards, within the care management platform for population health and related interventions and innovations Utilizes NC Health connects for information gathering and data collections for management of care needs or gaps in care Coordinates and follows up on referrals to outside specialty providers, recent ED visits, and ICC visits. Emphasis is placed on ensuring treatment notes are available to the PCP timely. Participates in the continued development of the role of Case Management in the Patient Centered Medical Home (PCMH) and Advanced Medical Home (AMH and AMH+). Provides standard nursing care for patients throughout the age continuum. Develops implements and evaluates care plans. Promotes health care outcomes with currently accepted clinical practice guidelines. Provides patient education, advice and information on health assessment, disease processes, medications, treatment plans and available community resources. Assesses patient needs using established clinical guidelines, protocols, and pathways. Provides appropriate follow up as directed or per established guidelines. Provides nursing care in accordance with established nursing care standards, participates in routine and specialty clinics, curative, rehabilitative, and preventive nursing care. On rare occasions may be required to participate in emergency care. The incumbent will be evaluated annually on his/her ability to identify, assess, analyze, and evaluate data and solve problems through the CIH Performance Appraisal System. Performs ongoing assessment by actively participating in the determination of meeting the nursing care needs based upon collection and interpretation of data relevant to the health status of the client. Collects data from relevant sources (patient, family, or caregiver) regarding the biological, psychological, social and cultural factors that might influence and impact the health status of the individual and utilizes this data in patient center care plan development. Collects data through observations of appearance and behavior, measurements of physical structure and physiological function, and other information in an effort to place consultations and/or referrals to the correct internal and external resources (Nutrition, Tsali Manor, etc). Interprets data and recognizes existing relationships between data collected and the client's health status and treatment regimen and determines the client's need for immediate nursing interventions. Reviews the patient's health records and health summary, interviewing patients and family members, documenting the chief complaints, medical history, physical and clinical findings, identifying learning needs of the patient and family, and determining priority of care required. Assessment for health prevention, health promotion, restorative, and health maintenance needs is emphasized. The nurse will plan patient care according to individual assessed patient needs and established hospital policies and procedures. Functions as charge nurse when assigned by the Outpatient Administrator; assigns nursing staff according to staff competency and patient complexity and provides technical supervision for staff members, including reviewing procedures; anticipates problems and acts to resolve problems. Develops individualized plan of care with input from the patient, patient's family, pod members, and anyone else the patient requests to be included for those patients considered “high risk. ” Initiates individualized care plan based on assessment of the patient for specific illnesses, injuries, and diseases Social Determinants of Health (SDoH) and human behavior while adhering to appropriate standards of care. Develops expected patient outcomes that are observable and within an adequate period, and are congruent with the patient's present and potential physical capabilities and behavioral patterns. Implements nursing care according to the established health care plan. May be required to change work schedule to assist in covering for periodic “late clinics. ” May be subject to on-call and callback. May be required to rotate between nursing departments including inpatient, satellite clinics, and the emergency department. Participates in cross training of services within the nursing department. Performs nursing interventions including, but not limited to:Detects changes in the patient's condition and takes appropriate action. Recognizes, identifies and interprets serious situations and immediately decides proper action. Initiates appropriate resuscitative measures in an emergency. Initiates appropriate action when safety measures are required to protect patients. Documents observations, nursing interventions, patient progress, needs, treatments, diagnoses, possible side effects of treatment, teaching, patient response, effectiveness, complications and communicates information to the physician, co-workers and other health personnel. Administers and documents medications per manufacturer guidelines, hospital policy and established protocols and according to State Board of Nursing regulations. Documents all known drug allergies on the medical record and according to protocol. Assures that all medications, treatments and tests are done appropriately and in a timely manner, detects, and reports medication errors. Provides counseling, teaching, and anticipatory guidance to patients and families on preventive, curative and rehabilitation measures involved in health care. Documents all patient education activities within the patients/family's level of understanding. Provides guidance, leadership, and training to other nursing personnel. Coordinates health care needs through referrals to support services, community, and tribal resources to promote continuity of care. Maintains a safe environment through the practice of Universal Precautions and Body Substance Isolation, medical waste/chemical management and containment. Isolates infected patients. Cleans patient contact areas and equipment according to policies and OSHA regulations. Participates in the development and implementation of performance improvement activities. Identifies and reports risk management issues. Assumes responsibility for the adequacy and appropriateness of supplies and ensures proper functioning of all medical equipment. Maintains cleanliness and orderliness of work areas. Promotes patient advocacy and confidentiality. Serves on Committees as appointed. Maintains and promotes positive and constructive communications and activities within Nursing services, other departments, tribal, and community agencies for purposes of coordinating and understanding of goals and objectives relevant to the population served. Functions appropriately during disasters. Updates and maintains currency/competency in nursing practices and standards by attending training and in-services. Evaluates patient care provided. Directly observes and evaluates patient care. Revises nursing care and care plans to reflect changes in patient needs. Documents nursing care and patient progress according to hospital policy. Participates in ongoing nursing quality assurance program. May be necessary to work when administrative leave is granted if patient care would be compromised. Education, Licensure, Certification, and ExperienceBachelor or Associate Degree in nursing from an accredited program required. Minimum of two years of nursing experience preferred Applicant must have an unrestricted valid Registered Nurse license within the state of North Carolina or a state that is accepted as reciprocity. Current Basic Life Support (BLS) minimally required. Can be acquired through the facility within 6 months following appointment to position. Applicant must have a valid North Carolina driver's license. Job KnowledgeKnowledge of principles, practices, techniques, and theories of professional nursing in order to plan and provide nursing care to meet the physical, emotional, spiritual, and socio-cultural needs of patients of all ages; specifically, Infancy (Birth-1 year), Toddler and Early Childhood (2 years), Latency (6-9 years), Preadolescence (10-12 years), Early Adolescence (13-15 years),Adolescence (16-20 years), Adult (21-64 years), and Elderly (65-+ years). Knowledge of the nursing process and its application to clinical practice. Knowledge of the biological aspects of the disease process and illness in order to recognize complications and therapeutic interventions required. Knowledge of medications and dosages in order to recognize desired effects, side effects, and complications of their use. Knowledge and ability to analyze the results of various medical procedures and translate into appropriate nursing interventions. Knowledge and ability to independently plan, manage, and organize work in order to meet priorities, accomplish work within established time frames and work in stressful situations. Knowledge of the occupational functions of multi-disciplinary health care team. Knowledge of the culture and medical health profile of the patient population. Knowledge and ability to teach and counsel patient/family on health maintenance and disease prevention. Knowledge of available health care programs and community resources. Knowledge of processes and procedures for establishing, revising, continually monitoring, and evaluating standards for the practice of nursing. Knowledge and skills in operating specialized medical equipment, such as, monitoring devises, suction pumps, oxygen equipment, etc. Knowledge of problem oriented medical record methods. Knowledge of legal and ethical aspects of nursing. Complexity of Duties The incumbent will be responsible for leading a team (pod) and will be expected to function in a leadership role. The RN role requires flexibility and the ability to lead team members who possess a variety of personalities. The RN role necessitates the incumbent to always maintain a high level of integrity, poise, and control. The nurse provides a full range of comprehensive nursing care that includes assessing patient needs, development of a plan of care, administration of medications and therapeutic measures, operation of specialized medical equipment, evaluation of the plan of care to ensure that the physical and psychosocial needs of the patient are met and counseling and teaching of patient and families. The nurse must recognize and respond appropriately to patient conditions that deviate from normal and identify, analyze, and report on causative factors and reactions. Guidelines consist of professional standards of practice as determined by the nurse practice act, nursing and medical policy and procedures, standing orders, and hospital and agency policies. Complies also with federal, state, accrediting and local regulations. These guidelines are not always specifically applicable to the individual patient or situation and independent judgment is required in selecting the most appropriate guideline, and applying the intent of the guideline to the specific situation at hand. The nurse receives assistance from the Outpatient Administrator with difficult or unusual problems. Supervision Received The nurse independently plans, schedules, and provides nursing care in coordination with the medical care plan and attempts to solve problems only within established procedures. This is done under the supervision of the Outpatient Administrator. The work is evaluated for technical soundness and adherence to professional standards. Responsibility for AccuracyThe incumbent has a positive effect upon the recovery of the patient and is responsible for following policies and procedures, which serve as hospital guidelines and prevents errors from occurring. Errors can have a negative patient outcome since the incumbent's performance affects the health, recovery, and rehabilitation of patients, and the quality of care provided. Evaluations and observations are used to modify and develop clinically appropriate treatment plans. Work can be verified or checked by the immediate supervisor, other health care providers or systems checks, but usually the responsibility for accuracy relies solely on the incumbent. Contacts with Others Contacts are with patients, families, hospital personnel, and community agencies. Contacts with patients, families, and hospital personnel are to exchange, provide, and obtain information concerning the patient's physical and psychosocial health care problems, and needs. The nurse uses teaching and counseling methods to influence and motivate patient and family behavior. Contacts with other health care or related disciplines within the hospital are for the purpose of collaboration and consultation. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity and confidentiality is required when dealing with patients and families. Confidential Data The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical, and all other pertinent information that comes to his/her attention or knowledge. The Act carries both civil and criminal penalties for unlawful disclosure of records. Violations of