Clinical coordinator jobs in San Juan, PR - 20 jobs

The Clinical Specialist (RDCS Certification Preferred) - Omaha, NB position is responsible for understanding and addressing the clinical needs of customers within an assigned territory. The Clinical Specialists partner with Territory Managers to demo FUJIFILM Sonosite products, close deals, and ensure ongoing positive customer experience. After the sale, this role owns client relationships and works to encourage customer adoption and use of FUJIFILM Sonosite products. _Note: This position is open to candidates who currently reside in the Omaha, NB area as this would be a central location relative to the territory's business._ **Company Overview** At FUJIFILM Sonosite, we reinvent how healthcare is delivered with point-of-care ultrasound technology. As the leader in bedside ultrasound systems, our innovations save lives-from premature babies in NICUs to trauma patients in emergency rooms. We're looking for purpose-driven team members ready to build technology that impacts real-world scenarios, including natural disasters and even war zones. By joining FUJIFILM Sonosite, you'll be part of a team that thrives on collaboration, out-of-the-box thinking, and a passion for life-saving innovations. Let's make a difference together. Our headquarters in Bothell, Washington, blends riverside charm with urban amenities, quality schools, and an ever-evolving downtown-all part of the vibrant Seattle metro area. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Essential Job Functions:** + Partner with Territory Manager in assigned territory to understand prospect's clinical needs, demonstrate FUJIFILM Sonosite's products, and close new deals + Responsible for implementing FUJIFILM Sonosite product at customer site and training customer on how to use new products + Own post-sales activities in the field, such as encouraging customer product adoption and addressing any customer issues, to ensure ongoing positive customer experience + Support Territory Manager counterpart by maintaining FUJIFILM Sonosite presence and relationships at installed base client sites + Work to convey overall value of FUJIFILM Sonosite products for users and other stakeholders within customer site + Work with Inside Sales Representatives to demonstrate Fujifilm Sonosite's products in the field, when needed + Identify potential for upsell/cross-sell opportunities within existing customers and bring opportunity to the attention of Territory Manager to pursue and close deal + Provide Clinical / Technical / Educational support to new and existing customers as needed. + Provide support to other areas of the company as needed + Act as primary commercial resource in absence of Territory Manger counterpart + Responsible and accountable for carrying out the requirements of the company's quality system **Knowledge and Experience:** + 2-year degree from an accredited ultrasound teaching institution + RDMS in Abdomen/OB GYN + RDCS or RDCS eligible, RVT or RVT eligible preferred + Must have at least (3) three years' experience in diagnostic ultrasound (Abdominal/OBGyn/ Vascular) + Experience in dealing with numerous requirements and performing detailed prioritization is required + Ability to understand both the clinical and business needs of the customer and Fujifilm Sonosite respectively + Ability to translate customer needs into clear product requests is a must **Skills and Abilities:** + Excellent verbal and written communication skills + Ability to develop and maintain positive customer relationships with all accounts. + Effectively and appropriately displays professional skills necessary to manage interpersonal relationships with team members, colleagues. + Ability to adapt to changing priorities and workloads. + Works in a well-organized manner and consistently meets customer and FUJIFILM Sonosite time requirements. + Ability to travel 90% of the time. + Ability to lift up to 50 pounds with or without accommodations. + Self-motivated with the ability to work under minimal supervision in an environment that requires strong teamwork and cross-functional interaction. + Represents FUJIFILM Sonosite in a highly professional manner. **Salary and Benefits:** + $90,000.00 - $125,000.00/yr depending on experience + variable bonus opportunity _(Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range)._ + Insurance: + Medical, Dental & Vision + Life & Company paid Disability + Retirement Plan (401k): + 4% automatic Company contribution + Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary + Paid Time Off: + You can accrue up to three (3) weeks of PTO in your first year of employment + PTO increases based on years of service + Employee Choice Holidays: + Four (4) additional paid days off, based on date of hire in the calendar year + Paid Holidays: + Eight (8) paid holidays per year Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at ****************************** . To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid. *\#LI-Remote \#CB \#LI-MW **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (******************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _1 week ago_ _(1/8/2026 6:35 PM)_ **_Requisition ID_** _2026-36649_ **_Category_** _Sales_ **_Company (Portal Searching)_** _FUJIFILM Sonosite_

This position reports to the Clinical Supervisor - Pharmacy Coverage Determinations. The Clinical Specialist I - Pharmacy Coverage Determinations is responsible for reviewing, evaluating, communicating, documenting, tracking, and making determinations within the protocol for pharmacy benefit coverage determination requests such as requests for formulary exceptions, prior authorization (PA), step therapy (ST), and quantity limit (QL) exceptions, and override processes for delegated utilization management (UM) products and services based upon regulation and defined procedures. The Clinical Specialist I - Pharmacy Coverage Determinations will review and evaluate coverage determination requests for the clinical opportunity to address the appropriateness of therapy, clinical interventions, generic substitution, or therapeutic interchange opportunities with potential cost savings outcomes, and/or interventions. This individual will focus on initiating, supporting, and continuing cost-effective, rational drug, and disease therapy, utilizing distinct but inter-related clinical management and cross-departmental functions that focus on improving the health of members while reducing overall health care costs. They will be responsible for providing clinical support services to plan sponsors contracting for clinical services. They will review medication request guidelines for clinical appropriateness and operational efficiency through knowledge of the practice of pharmacy, including laws, rules, and regulations of the various US states, the usual methods of filling prescriptions, and common habits of the profession. The Clinical Specialist I - Pharmacy Coverage Determinations requires strong attention to detail, empathy, and professionalism in every interaction, and a strong commitment to professional physician interactions. ESSENTIALS ROLES AND RESPONSIBILITIES Responsible for the accurate and timely review, disposition, documentation, and system input at the drug-specific level of submitted prescription UM requests. Accountable for processing PA requests according to the urgency of the medication or the member's health condition to avoid member disruptions following state, federal, and Medicare Part D standards with an understanding of Medicare Coverage under Part D versus B and Appeal cases. Process and time stamp all PA requests daily from fax or other means. Monitor incoming faxes and uploads all documents to the corresponding patient's profile. Monitor the BaCMan Alert Application to ensure proper management of pharmacy benefit coverage determination requests. Change the Alert status to In Process when a prescription and/or justification is received by fax. Responsible for faxing PA forms to providers, physicians, and members upon request. Responsible for assisting in faxing or calling prescriber and/or patients for various prescription clarification and UM-related questions. Conduct an in-depth review of patient histories, medical records, using professional judgment to determine medical necessity and appropriateness. Obtain additional/missing information from the appropriate source via verbal or written communication, if necessary, to process PA requests. Document all contact/attempts to contact and information needed to complete a case. Initiate and continue direct communication with health care providers involved with the care of the member to obtain complete and accurate information. Utilize protocols, appropriate regulations, online clinical literature databases, and designated criteria along with clinical and medical knowledge, pharmaceutical knowledge of dosage forms and drug delivery systems, and utilization review to provide drug information support and research. Provide clinical literature documentation to support PA decisions as indicated by conducting a systematic procedure for performing a comprehensive literature search, and drawing appropriate conclusions based on a summary of a comprehensive literature search. Appropriately document and record all PA activities following departmental, regulatory, and legal standards and within the patient profile. Change the Alert status to Approved or Conditional Denial after completing the coverage determinations evaluation. Maintain an efficient, organized, and orderly tracking and recording system for PAs and clinical program files and ensure accurate case classification and coding using diagnosis and ICD-9/10 codes. Respond to all requests via timely and accurate written communication to the member's physician, the member, and the pharmacy that detail the outcome of the request. Maintain appropriate system knowledge, including a comprehensive understanding of override processes and edits required to process a claim following policies and procedures. Responsible for creating approval and denial letters to patients and providers based upon standardized letters based upon the appropriate PA, length of therapy, and/or reasons for denial. Completed letters are then sent for quality assurance validation before compilation and sending. Refer cases not meeting criteria, protocols, or guidelines to pharmacist or physician review. Escalate requests to pharmacists when a request, question, or case requires extensive clinical review or denial. Understand when to escalate cases and to a pharmacist to interpret or provide direction on the case or question. Responsible for handling pharmacy and physician calls related to the coverage determination review process or protocols. Receive inbound calls and requests from prescribers and initiates outbound calls to providers (physicians and pharmacies) and members to communicate case dispositions. Address escalated calls and non-standard customer service-related issues. Respond in a timely, concise, professional, accurate, and detailed manner to inquiries in writing to Clients and Plan Sponsors who submit inquiries or cases to the Manage Engine Service desk or other means of communication. Determine the presence of any medication therapy problems in a patient's current medication therapy and identify the appropriate action. Support improved member outcomes by identifying opportunities for member education and Pharmacist intervention through the clinical intervention program opportunities. Collect and organize all patient-specific information needed by the pharmacist to prevent, detect, and resolve medication-related problems and to make appropriate evidence-based, patient-centered medication therapy recommendations. Meet or exceed departmental performance requirements consistently. Assist in the development and implementation of goals, objectives, plans, and policies to achieve selected clinical program service outcomes as established by the Clinical Director and Pharmacists. Carry out quality control measures and quality assurance programs for clinical services. Actively participate in assigned interdepartmental workgroups and committees. Effectively communicate with all levels of departmental staff, as well as members, clients, and healthcare professionals. Maintain an awareness of developments in the community and pharmaceutical fields that relate to job responsibilities and integrate them into practice. Understand the PBM mission, vision, values, and culture. Support clinical and corporate initiatives. Take appropriate actions, assesses each situation, and follow through with the utmost attention to accurate communication. Work in conjunction with other members of the clinical staff to audit and resolve issues that occur during daily operations. This position allows for a career ladder progression with the levels of Clinical Specialist II and Clinical Specialist III positions. TRAINING & EDUCATION High-school diploma Pharmacy Technician Associate Degree from an accredited institution (where mandated by law) LICENSURE / CERTIFICATION Nationally Certified Pharmacy Technician (CPhT) required. Current, valid, and unrestricted state or Puerto Rico Pharmacy Technician license/registry certificate. PROFESSIONAL EXPERIENCE 1 - 2 years clinical experience in a health care environment or at a pharmacy benefit manager. Open to newly licensed technicians. PROFESSIONAL COMPETENCIES Knowledge: General knowledge of pharmacology for major drug categories. Knowledge of Microsoft Access, Word, Excel, PowerPoint, and Outlook, as well as Internet Explorer. Knowledge of pharmaceutical products, drug names (brand/generics), dosage forms, and pharmacy terminology. Knowledge of Retail Pharmacy Operations and an understanding of insurance billing, third-party systems, point of sale, online pharmacy claims processing system experience preferred. Knowledge of the purpose, organization, and policies of community health care delivery and pharmacy regulations/regulatory agencies. Skills: Excellent phone, written, listening, and follow-through skills. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. Skill in exercising judgment in applying, interpreting, and coordinating departmental policies and procedures. Strong analytical, customer service, problem analysis, decision-making, and verbal and written communications skills. Time Management Skills: Skill in establishing priorities and accomplishing tasks promptly. Fully bilingual English and Spanish (preferred). TPIS is an Equal Opportunity Employer (EEO Employer / Affirmative Action for Females / Disabled / Veterans). We comply with all Federal, State and Local laws regarding nondiscrimination.

This position reports to the Clinical Supervisor - Pharmacy Coverage Determinations. The Clinical Specialist I - Pharmacy Coverage Determinations is responsible for reviewing, evaluating, communicating, documenting, tracking, and making determinations within the protocol for pharmacy benefit coverage determination requests such as requests for formulary exceptions, prior authorization (PA), step therapy (ST), and quantity limit (QL) exceptions, and override processes for delegated utilization management (UM) products and services based upon regulation and defined procedures. The Clinical Specialist I - Pharmacy Coverage Determinations will review and evaluate coverage determination requests for the clinical opportunity to address the appropriateness of therapy, clinical interventions, generic substitution, or therapeutic interchange opportunities with potential cost savings outcomes, and/or interventions. This individual will focus on initiating, supporting, and continuing cost-effective, rational drug, and disease therapy, utilizing distinct but inter-related clinical management and cross-departmental functions that focus on improving the health of members while reducing overall health care costs. They will be responsible for providing clinical support services to plan sponsors contracting for clinical services. They will review medication request guidelines for clinical appropriateness and operational efficiency through knowledge of the practice of pharmacy, including laws, rules, and regulations of the various US states, the usual methods of filling prescriptions, and common habits of the profession. The Clinical Specialist I - Pharmacy Coverage Determinations requires strong attention to detail, empathy, and professionalism in every interaction, and a strong commitment to professional physician interactions. ESSENTIALS ROLES AND RESPONSIBILITIES Responsible for the accurate and timely review, disposition, documentation, and system input at the drug-specific level of submitted prescription UM requests. Accountable for processing PA requests according to the urgency of the medication or the member's health condition to avoid member disruptions following state, federal, and Medicare Part D standards with an understanding of Medicare Coverage under Part D versus B and Appeal cases. Process and time stamp all PA requests daily from fax or other means. Monitor incoming faxes and uploads all documents to the corresponding patient's profile. Monitor the BaCMan Alert Application to ensure proper management of pharmacy benefit coverage determination requests. Change the Alert status to In Process when a prescription and/or justification is received by fax. Responsible for faxing PA forms to providers, physicians, and members upon request. Responsible for assisting in faxing or calling prescriber and/or patients for various prescription clarification and UM-related questions. Conduct an in-depth review of patient histories, medical records, using professional judgment to determine medical necessity and appropriateness. Obtain additional/missing information from the appropriate source via verbal or written communication, if necessary, to process PA requests. Document all contact/attempts to contact and information needed to complete a case. Initiate and continue direct communication with health care providers involved with the care of the member to obtain complete and accurate information. Utilize protocols, appropriate regulations, online clinical literature databases, and designated criteria along with clinical and medical knowledge, pharmaceutical knowledge of dosage forms and drug delivery systems, and utilization review to provide drug information support and research. Provide clinical literature documentation to support PA decisions as indicated by conducting a systematic procedure for performing a comprehensive literature search, and drawing appropriate conclusions based on a summary of a comprehensive literature search. Appropriately document and record all PA activities following departmental, regulatory, and legal standards and within the patient profile. Change the Alert status to Approved or Conditional Denial after completing the coverage determinations evaluation. Maintain an efficient, organized, and orderly tracking and recording system for PAs and clinical program files and ensure accurate case classification and coding using diagnosis and ICD-9/10 codes. Respond to all requests via timely and accurate written communication to the member's physician, the member, and the pharmacy that detail the outcome of the request. Maintain appropriate system knowledge, including a comprehensive understanding of override processes and edits required to process a claim following policies and procedures. Responsible for creating approval and denial letters to patients and providers based upon standardized letters based upon the appropriate PA, length of therapy, and/or reasons for denial. Completed letters are then sent for quality assurance validation before compilation and sending. Refer cases not meeting criteria, protocols, or guidelines to pharmacist or physician review. Escalate requests to pharmacists when a request, question, or case requires extensive clinical review or denial. Understand when to escalate cases and to a pharmacist to interpret or provide direction on the case or question. Responsible for handling pharmacy and physician calls related to the coverage determination review process or protocols. Receive inbound calls and requests from prescribers and initiates outbound calls to providers (physicians and pharmacies) and members to communicate case dispositions. Address escalated calls and non-standard customer service-related issues. Respond in a timely, concise, professional, accurate, and detailed manner to inquiries in writing to Clients and Plan Sponsors who submit inquiries or cases to the Manage Engine Service desk or other means of communication. Determine the presence of any medication therapy problems in a patient's current medication therapy and identify the appropriate action. Support improved member outcomes by identifying opportunities for member education and Pharmacist intervention through the clinical intervention program opportunities. Collect and organize all patient-specific information needed by the pharmacist to prevent, detect, and resolve medication-related problems and to make appropriate evidence-based, patient-centered medication therapy recommendations. Meet or exceed departmental performance requirements consistently. Assist in the development and implementation of goals, objectives, plans, and policies to achieve selected clinical program service outcomes as established by the Clinical Director and Pharmacists. Carry out quality control measures and quality assurance programs for clinical services. Actively participate in assigned interdepartmental workgroups and committees. Effectively communicate with all levels of departmental staff, as well as members, clients, and healthcare professionals. Maintain an awareness of developments in the community and pharmaceutical fields that relate to job responsibilities and integrate them into practice. Understand PharmPix's mission, vision, values, and culture. Support clinical and corporate initiatives. Take appropriate actions, assesses each situation, and follow through with the utmost attention to accurate communication. Work in conjunction with other members of the clinical staff to audit and resolve issues that occur during daily operations. Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, PharmPix's Code of Ethics, Standards of Conduct, and any applicable policies and procedures. Other projects and duties as assigned. This position allows for a career ladder progression with the levels of Clinical Specialist II and Clinical Specialist III positions. TRAINING & EDUCATION High-school diploma Pharmacy Technician Associate Degree from an accredited institution (where mandated by law) LICENSURE / CERTIFICATION Nationally Certified Pharmacy Technician (CPhT) required. Current, valid, and unrestricted state or Puerto Rico Pharmacy Technician license/registry certificate. PROFESSIONAL EXPERIENCE 1 - 2 years clinical experience in a health care environment or at a pharmacy benefit manager. Open to newly licensed technicians. PROFESSIONAL COMPETENCIES Knowledge: General knowledge of pharmacology for major drug categories. Knowledge of Microsoft Access, Word, Excel, PowerPoint, and Outlook, as well as Internet Explorer. Knowledge of pharmaceutical products, drug names (brand/generics), dosage forms, and pharmacy terminology. Knowledge of Retail Pharmacy Operations and an understanding of insurance billing, third-party systems, point of sale, online pharmacy claims processing system experience preferred. Knowledge of the purpose, organization, and policies of community health care delivery and pharmacy regulations/regulatory agencies. Skills: Excellent phone, written, listening, and follow-through skills. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. Skill in exercising judgment in applying, interpreting, and coordinating departmental policies and procedures. Strong analytical, customer service, problem analysis, decision-making, and verbal and written communications skills. Time Management Skills: Skill in establishing priorities and accomplishing tasks promptly. Abilities: A demonstrated ability to establish and maintain quality control standards. Ability to accurately read and interpret physicians' prescription orders, medical charts, and diagnostic test and laboratory results. Ability to calculate figures, rates, ratios, percentages, and amounts in all units of measure using whole numbers, fractions, and decimals. Ability to develop and maintain productive relationships with other internal departments, PharmPix clients, and other health care professionals. Ability to learn and convey medical and formulary technical information at the level of the client, member, or healthcare professional. Ability to follow guidelines for accurate member interventions while meeting or exceeding performance standards. Ability to organize and integrate organizational priorities and deadlines. Ability to prioritize, check for errors, and spot inaccuracies. Ability to see trends in utilization patterns. Ability to solve practical problems and deal with a variety of standards effectively using good problem solving and analytical skills. Ability to understand the importance of and maintain the confidentiality of all patient information. Fully bilingual English and Spanish (preferred). PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing this job's duties, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that up to 25 pounds of weight be lifted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. May require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

This position reports to the Clinical Supervisor - Pharmacy Coverage Determinations. The Clinical Specialist I - Pharmacy Coverage Determinations is responsible for reviewing, evaluating, communicating, documenting, tracking, and making determinations within the protocol for pharmacy benefit coverage determination requests such as requests for formulary exceptions, prior authorization (PA), step therapy (ST), and quantity limit (QL) exceptions, and override processes for delegated utilization management (UM) products and services based upon regulation and defined procedures. The Clinical Specialist I - Pharmacy Coverage Determinations will review and evaluate coverage determination requests for the clinical opportunity to address the appropriateness of therapy, clinical interventions, generic substitution, or therapeutic interchange opportunities with potential cost savings outcomes, and/or interventions. This individual will focus on initiating, supporting, and continuing cost-effective, rational drug, and disease therapy, utilizing distinct but inter-related clinical management and cross-departmental functions that focus on improving the health of members while reducing overall health care costs. They will be responsible for providing clinical support services to plan sponsors contracting for clinical services. They will review medication request guidelines for clinical appropriateness and operational efficiency through knowledge of the practice of pharmacy, including laws, rules, and regulations of the various US states, the usual methods of filling prescriptions, and common habits of the profession. The Clinical Specialist I - Pharmacy Coverage Determinations requires strong attention to detail, empathy, and professionalism in every interaction, and a strong commitment to professional physician interactions. ESSENTIALS ROLES AND RESPONSIBILITIES Responsible for the accurate and timely review, disposition, documentation, and system input at the drug-specific level of submitted prescription UM requests. Accountable for processing PA requests according to the urgency of the medication or the member's health condition to avoid member disruptions following state, federal, and Medicare Part D standards with an understanding of Medicare Coverage under Part D versus B and Appeal cases. Process and time stamp all PA requests daily from fax or other means. Monitor incoming faxes and uploads all documents to the corresponding patient's profile. Monitor the BaCMan Alert Application to ensure proper management of pharmacy benefit coverage determination requests. Change the Alert status to In Process when a prescription and/or justification is received by fax. Responsible for faxing PA forms to providers, physicians, and members upon request. Responsible for assisting in faxing or calling prescriber and/or patients for various prescription clarification and UM-related questions. Conduct an in-depth review of patient histories, medical records, using professional judgment to determine medical necessity and appropriateness. Obtain additional/missing information from the appropriate source via verbal or written communication, if necessary, to process PA requests. Document all contact/attempts to contact and information needed to complete a case. Initiate and continue direct communication with health care providers involved with the care of the member to obtain complete and accurate information. Utilize protocols, appropriate regulations, online clinical literature databases, and designated criteria along with clinical and medical knowledge, pharmaceutical knowledge of dosage forms and drug delivery systems, and utilization review to provide drug information support and research. Provide clinical literature documentation to support PA decisions as indicated by conducting a systematic procedure for performing a comprehensive literature search, and drawing appropriate conclusions based on a summary of a comprehensive literature search. Appropriately document and record all PA activities following departmental, regulatory, and legal standards and within the patient profile. Change the Alert status to Approved or Conditional Denial after completing the coverage determinations evaluation. Maintain an efficient, organized, and orderly tracking and recording system for PAs and clinical program files and ensure accurate case classification and coding using diagnosis and ICD-9/10 codes. Respond to all requests via timely and accurate written communication to the member's physician, the member, and the pharmacy that detail the outcome of the request. Maintain appropriate system knowledge, including a comprehensive understanding of override processes and edits required to process a claim following policies and procedures. Responsible for creating approval and denial letters to patients and providers based upon standardized letters based upon the appropriate PA, length of therapy, and/or reasons for denial. Completed letters are then sent for quality assurance validation before compilation and sending. Refer cases not meeting criteria, protocols, or guidelines to pharmacist or physician review. Escalate requests to pharmacists when a request, question, or case requires extensive clinical review or denial. Understand when to escalate cases and to a pharmacist to interpret or provide direction on the case or question. Responsible for handling pharmacy and physician calls related to the coverage determination review process or protocols. Receive inbound calls and requests from prescribers and initiates outbound calls to providers (physicians and pharmacies) and members to communicate case dispositions. Address escalated calls and non-standard customer service-related issues. Respond in a timely, concise, professional, accurate, and detailed manner to inquiries in writing to Clients and Plan Sponsors who submit inquiries or cases to the Manage Engine Service desk or other means of communication. Determine the presence of any medication therapy problems in a patient's current medication therapy and identify the appropriate action. Support improved member outcomes by identifying opportunities for member education and Pharmacist intervention through the clinical intervention program opportunities. Collect and organize all patient-specific information needed by the pharmacist to prevent, detect, and resolve medication-related problems and to make appropriate evidence-based, patient-centered medication therapy recommendations. Meet or exceed departmental performance requirements consistently. Assist in the development and implementation of goals, objectives, plans, and policies to achieve selected clinical program service outcomes as established by the Clinical Director and Pharmacists. Carry out quality control measures and quality assurance programs for clinical services. Actively participate in assigned interdepartmental workgroups and committees. Effectively communicate with all levels of departmental staff, as well as members, clients, and healthcare professionals. Maintain an awareness of developments in the community and pharmaceutical fields that relate to job responsibilities and integrate them into practice. Understand PharmPix's mission, vision, values, and culture. Support clinical and corporate initiatives. Take appropriate actions, assesses each situation, and follow through with the utmost attention to accurate communication. Work in conjunction with other members of the clinical staff to audit and resolve issues that occur during daily operations. Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, PharmPix's Code of Ethics, Standards of Conduct, and any applicable policies and procedures. Other projects and duties as assigned. This position allows for a career ladder progression with the levels of Clinical Specialist II and Clinical Specialist III positions. TRAINING & EDUCATION High-school diploma Pharmacy Technician Associate Degree from an accredited institution (where mandated by law) LICENSURE / CERTIFICATION Nationally Certified Pharmacy Technician (CPhT) required. Current, valid, and unrestricted state or Puerto Rico Pharmacy Technician license/registry certificate. PROFESSIONAL EXPERIENCE 1 - 2 years clinical experience in a health care environment or at a pharmacy benefit manager. Open to newly licensed technicians. PROFESSIONAL COMPETENCIES Knowledge: General knowledge of pharmacology for major drug categories. Knowledge of Microsoft Access, Word, Excel, PowerPoint, and Outlook, as well as Internet Explorer. Knowledge of pharmaceutical products, drug names (brand/generics), dosage forms, and pharmacy terminology. Knowledge of Retail Pharmacy Operations and an understanding of insurance billing, third-party systems, point of sale, online pharmacy claims processing system experience preferred. Knowledge of the purpose, organization, and policies of community health care delivery and pharmacy regulations/regulatory agencies. Skills: Excellent phone, written, listening, and follow-through skills. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. Skill in exercising judgment in applying, interpreting, and coordinating departmental policies and procedures. Strong analytical, customer service, problem analysis, decision-making, and verbal and written communications skills. Time Management Skills: Skill in establishing priorities and accomplishing tasks promptly. Abilities: A demonstrated ability to establish and maintain quality control standards. Ability to accurately read and interpret physicians' prescription orders, medical charts, and diagnostic test and laboratory results. Ability to calculate figures, rates, ratios, percentages, and amounts in all units of measure using whole numbers, fractions, and decimals. Ability to develop and maintain productive relationships with other internal departments, PharmPix clients, and other health care professionals. Ability to learn and convey medical and formulary technical information at the level of the client, member, or healthcare professional. Ability to follow guidelines for accurate member interventions while meeting or exceeding performance standards. Ability to organize and integrate organizational priorities and deadlines. Ability to prioritize, check for errors, and spot inaccuracies. Ability to see trends in utilization patterns. Ability to solve practical problems and deal with a variety of standards effectively using good problem solving and analytical skills. Ability to understand the importance of and maintain the confidentiality of all patient information. Fully bilingual English and Spanish (preferred). PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing this job's duties, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that up to 25 pounds of weight be lifted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. May require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Disability Clinical Specialist **PRIMARY PURPOSE** : Performs standard clinical evaluations on claims that require additional review based on medical condition, client requirement, and/or complexity. Consults with providers and employees by providing case direction and ensures medical information substantiates the need for employee absence from work. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Performs standard clinical reviews of referred medical claims based on client requirements to ensure accurate and sufficient information is received by employees and providers to support the claim request and documents decision rationale. + Completes medical review of all claims by reviewing medical documentation received and applying practical clinical knowledge to ensure information substantiates disability and to interpret the impact the condition has on the ability to perform job functions. + Communicates clearly and professionally, on the phone and/or in writing with employee and/or providers to discuss employee's clinical status, progress, and work status. + Provides clear and appropriate follow-up recommendations for ongoing medical management of claims; ensures appropriate recommendations are made on claims. + Consistently achieves appropriate quality audit scores. + Acts as clinical resource to claims examiners to provide guidance on the medical management of claims including comprehension of medical terminology and substantiating claim decisions. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** + Acts as a backup for key disability claims on an ad hoc basis. + Performs other duties as assigned. + Travels as required. **QUALIFICATIONS** **Education & Licensing** Bachelor's degree or equivalent preferred. Current RN, CRC, LPC and/or LCSW Licenses required. Current license, registration and/or professional designations as required within the jurisdiction. Clinical expertise must be kept current by acquisition of the necessary CEUs to maintain licenses and designations. **Experience** Four (4) years of related experience or equivalent combination of experience and education required to include experience in a direct medical/psychological setting or physical industrial medicine and previous insurance or related experience. **Skills & Knowledge** + Knowledge of current medical practices in health care management in a variety of areas (including, but not limited to, orthopedics, general medicine for acute and chronic conditions, general surgery, mental health, obstetrics, oncology, and physical and occupational rehabilitation) + Excellent oral and written communication, including presentation skills + Proficient computer skills including working knowledge of Microsoft Office + Analytical and interpretive skills + Strong organizational and multitasking skills + Excellent interpersonal skills + Ability to exercise judgement and critical thinking skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required. **Auditory/Visual:** Hearing, vision and talking Always accepting applications The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. _As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is_ _$62,000-$63,000 USD Annual_ _. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._ Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**

In general, the Key Accounts Case Manager will be responsible for the following tasks: Review and interpret prescriptions to ensure appropriate therapies. Review medication policies to ensure compliance with requirements for billing purposes. Transcribe prescription data in preparation for Pharmacist verification. Contact all new patients to inform them of prior authorization requirements and welcome them to Alivia Specialty Pharmacy. Gather all necessary information and documents to support the approval request to the Health Plan or PBM. Communicate and send necessary documents to insurance companies or other payers to fulfill prior authorization requirements. Answer incoming pharmacy calls with excellent customer service standards and follow up on pending internal or external tasks. Meet the quantitative and qualitative production standards set by management. Obtain the patient's medication list for DUR research. Submit and review prescription drug insurance claims to be delivered to patients and providers. Refer to the Patient Assistance Program department in cases where the patient cannot afford deductibles. Develop relationships and act as a liaison with physicians, patients, infusion centers, manufacturers, and Patient Assistance Programs. Identify and resolve rejected requests by health plans, including facilitating access to comparable medication regimens; refer to pharmacist in case of potential pharmaceutical alternatives. Monitor assistance balances for each enrolled patient to ensure funding is available through the completion of therapy (e.g., financial aid). Communicate medication deductible as applicable. Maintain continuous communication with the medical office and/or infusion center. Identify and follow up on refill dates to ensure patients receive medications on time in accordance with the treatment plan. Other duties: perform or assist with any operation as needed to maintain workflow and meet timelines and quality standards; participate in meetings and working groups prepared by management or colleagues; stay updated on new developments, requirements, and policies. Escalate any extraordinary situation to the supervisor or manager; availability to attend weekly meetings. Other duties as assigned by the supervisor. Minimum Requirements: Experience in Case Management. Ability to communicate in English, including reading comprehension, verbal communication, and written communication. Exemplary communication, customer service, and relationship-building skills with clients; including listening, speaking, and writing in both Spanish and English. Associate Degree as Pharmacy Technician is required. Valid Pharmacy Technician license is required. Specialized training in benefits access and pharmacy/medical requirements is preferred. EEOC F/M/D/V

**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. **_Job Summary_** The Senior Coordinator, Prior Authorization is responsible for obtaining, documenting, and tracking payer approvals for durable medical equipment (DME) orders, including diabetes devices and other clinically prescribed supply categories (e.g., ostomy, urological, wound care). This role submits prior authorization requests through payer portals or via fax, and conducts phone-based follow-ups with payers and provider offices to secure timely approvals. The Senior Coordinator proactively manages upcoming expirations to prevent order delays, meets daily productivity targets, and adheres to quality, compliance, and HIPAA standards. **_Responsibilities_** + Review assigned accounts to determine prior authorization requirements by payer and product category. + Prepare and submit complete prior auth packets via payer portals, third-party platforms, or fax (including DWO/CMN, prescriptions, clinical notes, and other required documentation). + Conduct phone-based follow-ups with payers (and provider offices when needed) to confirm receipt, resolve issues, and obtain approval or referral numbers. + Log approvals accurately so orders can be released and shipped; correct rejected/pending decisions by addressing missing documentation or criteria. + Monitor upcoming prior auth expirations and initiate re-authorization early to prevent delays on new and reorder supply shipments + Prioritize work to give orders a "leg up" based on aging, SLA, and payer requirements. + Capture all actions, decisions, and documentation in the appropriate systems with complete, audit-ready notes. + Ensure secure handling of PHI and maintain full compliance with HIPAA, regulatory requirements, and company policy. + Promptly report suspected non-compliance or policy violations and attend required Compliance/HIPAA trainings. + Achieve daily throughput goals (accounts/records per day) across mixed work types (portal/web, fax, phone). + Meet standardized quality metrics through accurate documentation and adherence to process; participate in supervisor live-monitoring, QA reviews, and 1:1 coaching. + Share payer/process knowledge with teammates and support a strong team culture. + Adapt to changes in payer criteria, portals, and internal workflows; offer feedback to improve allocation, templates, and documentation standards. + Perform additional responsibilities or special projects as assigned. **_Qualifications_** + High School diploma, GED or equivalent work experience, preferred + 3-6 years of experience in healthcare payer-facing work such as prior authorization, insurance verification, medical documentation, revenue cycle, or claims, preferred + Proven ability to meet daily productivity targets and quality standards in a queue-based environment. + Strong phone skills and professional communication with payers and provider offices; comfortable with sustained phone work. + High attention to detail and accuracy when compiling documentation (DWO/CMN, prescriptions, clinical notes). + Self-motivated with strong time management; able to pace independently without inbound-call cadence. + Customer-centric mindset with a sense of urgency; capable of multitasking (working web/portal tasks while on calls). + Working knowledge of HIPAA and secure handling of PHI. + Experience with diabetes devices (CGMs, insulin pumps), and familiarity with ostomy, urological, and wound care product categories, preferred. + Knowledge of payer criteria for DME prior authorization, including common documentation requirements and medical necessity standards, preferred + Familiarity with payer portals and third-party platforms; experience with Grid or other work allocation tools, preferred. + Exposure to ICD-10/HCPCS coding and basic authorization/claims terminology, preferred, **_What is expected of you and others at this level_** + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments + In-depth knowledge in technical or specialty area + Applies advanced skills to resolve complex problems independently + May modify process to resolve situations + Works independently within established procedures; may receive general guidance on new assignments + May provide general guidance or technical assistance to less experienced team members **Anticipated hourly range:** $16.75 per hour - $21.75 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/08/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ \#LI-DP1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Responsibilities The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of the clinical interventions with people that require telephone counseling. CLM is responsible for crisis and emergency management and recommends the alternate care levels leading to a rehabilitation plan. Establish direct communication with leaders and representatives of the Behavioral Health Contact Center, with persons within FHC, mental health clinics, and with the divisions of the integrated system to guarantee the continuity of care. Consults with psychiatrists the more complex cases. Offers support to Case Managers and to all the efforts related to complying with handling the phone calls. The Clinical Manager is responsible for telephonic counseling, managing referrals and providing support in the coordination and notification of appointments scheduled for our members, in accordance with the timeframes established in the organization's policies. This role also ensures accessibility and quality of care for our members. Responsibilities and essential duties: * Upon answering, CLM must identify themselves by name, title, and organization's name following FHC Behavioral Health Contact Center Standards. * Answer incoming calls within the company's established time frame, using a clear, pleasant tone and appropriate language. * Shows appropriate communication skills, effective listening, and case management skills to deal with challenging situations. * Verifies the member eligibility before processing and registering the phone call in FHC's platforms. * Ensures that member consent is obtained and documented. * Provide support to members calling the Behavioral Health Contact Center by conducting needs assessments, brief interventions, facilitating referrals and supportive engagement. * Have immediate access to director or clinical supervisor. * Consult with Behavioral Health Contact Center psychiatrists and/or licensed clinicians whenever necessary. * Offers psychological counseling through the phone to the people who are referred. * Offers intervention for psychiatric crisis or emergency management. * Intervention with emergency services (e.g., 911, mobile crisis units) when immediate action is required and provides follow-up for all emergency calls. * Follow-up call for crisis or emergencies 24 hours after the coordination of services to assure the continuity of care. * Follows internal protocols for mandatory reporting, including cases involving abuse, neglect, or threats to self/others. * Educates the member or authorized representative about our programs and coverage's benefits. * CLM uses the Triage Logic platform to identify the most appropriate level of care and counsels and informs the person about the various options of service available for his or her rehabilitation. * Refers callers to appropriate services, including outpatient therapy, inpatient care, or community-based resources. * Facilitate access to immediate services if an individual reports risk of suicidal or homicidal ideation or threats. * Provide solution-focused interventions such as helping member practice calming/coping skills, facilitating linkage to ongoing support, and explaining the mental health services available. * Refer and analyze with the psychiatrist special situations that require medical or clinical confirmation regarding the correctness of the final decision taken. * Consults with the psychiatrist matters related to the management of medications to make certain and validate the counseling that is going to be provided. * Maintains the confidentiality of the documents and the information received. * Documents according to the requirements of the Health Insurance Portability and Accountability Act (HIPAA) and Law 408. * Present cases to the physical facilities when the psychiatric hospital requests a medical evaluation prior to admission. * Authorizes the services of an ambulance in coordination with the existing criteria guide. * Facilitates the access of the person to the services for his or her rehabilitation and coordinates the necessary visits for the continuation of treatment. * The staff member is responsible for delivering all cases that require follow-up to the next shift, in accordance with established standards. Additionally, they must ensure that all cases from the previous shift are received in a complete and appropriate manner. Key Requirements: * Timely Handover: All pending cases must be transferred before the end of the shift. * Compliance with Standards: Follow organizational protocols for case documentation and communication. * Verification: Confirm that cases received from the previous shift are complete and meet quality requirements. * Validate the registration process of the admissions to mental health services. * Enter the inpatient admission registration to the Registration Hospitalization Module when the facility cannot complete the task. * Assist members and/or providers with the transition of care by identifying resources to support the discharge plan. * Responsible for calling psychiatric inpatient facilities to validate admissions and discharges. * Responsible for entering information related to admissions and/or discharges on the Web Census platform. * CLM is responsible for identifying individuals who experience early or recurrent hospital readmissions to ensure appropriate follow-up care. Additionally, it identifies beneficiaries with high utilization of services and refers them to the Case Management Program for comprehensive support and intervention. * Receives and verify referrals for the coordination of appointments. * For MCS members, logs and generates the authorization of services in the PMHS application within 24 hours. * Escalate issues in a timely manner. * Discuss complex cases with Utilization Review and Case Management Departments. * Interacts with providers, members, and other professionals in charge of member's care to validate continuity of service. * Comply with established quality parameters for abandonment rate, average speed of answer, coordination of services and notifications, calls classification and routing, and first call resolution. * Participates in the mandatory training, such as the Annual Compliance Plan, Human Resources & Departmental, URAC, NCQA and CMS guidelines. * Informs the supervisor or human resources of any sanction or revocation of your license that affects the practice of your profession. * Responsible for meeting daily with the representatives assign to his/her shift to establish the work strategies. * Provides leadership in clinical decisions for the public as well as the private sector. * Offers direct support to Case Managers. * Available for case analysis and for clinical decision-making. * Supports the Behavioral Health Contact Center Case Managers in the management of logistic issues that require more extensive intervention, such as problems with transportation, coordination with facilities, among others. * Complies with the established quality parameters, abandonment rate and average speed of answer, codify the first call resolution and CHRA services. * Carry out delegated duties such as: * Outbound calls for the purpose of requesting information to verify next appointments, attendance at previous appointments, coordinate services and provide service authorizations number, if applicable. * Faxing materials * Mailing/e-mailing already identified materials. * Follow up with referrals. * TTY validation. * Follow up Call Backs. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************. Qualifications Minimum qualifications: * Master's in Social Work, Psychology, Psychological Counseling, Mental Health Counseling, or Psychiatric Nursing * Valid and current active license for Social Work, Psychiatric Nursing, Psychological Counseling, Psychology, or Mental Health Counseling * Professional membership certification (colegiación): Valid membership for Social Work and Psychiatric Nursing * Relevant Work Experience: Two or more years of experience in the health field. * Knowledge in Microsoft Office * Preferable fully bilingual

Department: Operations Employment Type: Full Time Reporting To: Digmarie Rivera Description Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, SC, TX, VA, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow. The Clinical Research Coordinator (CRC) works to ensure the execution of assigned studies in compliance with GCP, ICH, HIPAA, FDA Regulations and SOPs. Key Responsibilities Essential Job Duties: In collaboration with other members of the clinical research site team, works to ensure the execution of assigned studies. Responsibilities may include but are not limited to: * Screening of patients for study enrollment; * Patient consents; * Patient follow-up visits; * Documenting in source clinic charts; * Entering data in EDC and answers queries; * Obtaining vital signs and ECGs; * May perform basic lab procedures per protocol, such as: blood specimen collection, centrifuge operation, storing and shipping of lab specimens, accountability of specimens and notification of courier for specimen pick-up; * Requesting and tracking medical record requests; * Updating and maintaining logs, chart filings; * Maintaining & ordering study specific supplies;] * Scheduling subjects for study visits and conducts appointment reminders; * Building/updating source as needed; * Conducting monitoring visits and resolves issues as needed in a timely manner; * Ensuring study related reports and patient results are reviewed by investigator in a timely manner; * Filing SAE/Deviation reports to Sponsor and IRB as needed; * Documenting and reporting adverse events; * Reporting non-compliance to appropriate staff in timely manner; * Maintaining positive and effective communication with clients and team members; * Always practicing ALCOAC principles with all documentation; * May assist with study recruitment, patient enrollment, and tracking as needed; * Maintaining confidentiality of patients, customers and company information, and; * Performing all other duties as requested or assigned. * Complete all needed activities for study start-up, including completing required training, uploading / printing certificates to file in ISF, etc.; * Prepare and attend site initiation visits (SIV's) and Investigator Meetings (IMs), as needed; * May set up, train and maintain all technology needed for studies. Skills, Knowledge and Expertise Minimum Qualifications: A Medical Assistant diploma, LPN/LVN, EMT credential OR Associate's degree AND a minimum of 1 year of clinical research or clinical experience, OR an equivalent combination of education and experience, is required. Proficiency with performing basic clinical procedures such as (blood pressure, vitals, EKGs, phlebotomy, etc.) is highly preferred. Bi-lingual (English / Spanish) proficiency is required. Required Skills: * Proficiency with computer applications such as Microsoft applications, email, electronic health records, web applications, and the ability to type proficiently (40+ wpm); * Performing basic clinical procedures such as blood pressure, vitals, EKGs, phlebotomy, etc * Strong organizational skills and attention to detail. * Well-developed written and verbal communication skills. * Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers. * Ability to effectively handle multiple tasks, and adapt to changes in workloads and priorities. * Must be professional, respectful of others, self-motivated, and have a strong work ethic. * Must possess a high degree of integrity and dependability. * Ability to work under minimal supervision, identify problems and implement solutions. * Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines. Benefits * Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire. * Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. Clinical Research Coordinator (CRC) Location: San Juan, PR | Site Name: CMRC Headlands | Full-Time Are you an experienced clinical research professional with a passion for advancing medicine? Join a leading, integrated clinical research network dedicated to high-quality data, patient-centered care, and innovation in clinical trials. We're seeking a Clinical Research Coordinator (CRC) for our clinical research site located in San Juan, MD. The CRC will manage and execute Phase I-IV clinical studies in accordance with FDA regulations, GCP/ICH guidelines, and sponsor protocols. This role is ideal for someone who thrives in a fast-paced environment and is eager to make an impact in the clinical research industry. Type: Regular Full-time Employee Schedule: Mondays through Fridays, 8:00am - 5:00pm Location: Onsite in San Juan, PR (no capabilities for remote or hybrid work) Benefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more. What We Offer * Competitive pay + annual performance incentives * Medical, dental, and vision insurance * 401(k) plan with company match * Paid time off (PTO) and company holidays * A mission-driven culture focused on advancing medicine and improving patient outcomes Why Join Us? You'll be part of a growing, mission-driven organization that values its people. At our core, we're committed to bringing innovative medical treatments to patients faster-while creating an environment where employees thrive. If you're passionate about clinical research and ready to make a difference, we'd love to hear from you. Responsibilities: * Coordinate all aspects of assigned clinical trials from site initiation to study close-out * Conduct subject visits and ensure timely, accurate documentation following ALCOA-C standards * Maintain compliance with study protocols, GCP/ICH guidelines, FDA regulations, IRB policies, and company SOPs * Manage subject recruitment, informed consent, and retention strategies * Ensure timely data entry and resolution of EDC queries * Report and follow up on all adverse events, serious adverse events, and deviations * Collaborate with investigators, lab teams, sponsors/CROs, and internal stakeholders * Prepare for and participate in monitoring visits, audits, and inspections * Maintain regulatory documentation and ensure proper training is completed for all study amendments and systems * Execute study procedures such as phlebotomy, ECGs, and sample processing within scope (as trained) * Attend investigator meetings and provide cross-functional support as needed * Maintain working knowledge of study protocols, laboratory manuals, equipment calibration, and inventory control Requirements: Education & Experience Requirements * Required: High school diploma or GED * Experience: * Minimum of 1 year of experience as a Clinical Research Coordinator OR * Minimum of 2 years of college within a health-related program OR * Licensed as a Registered Nurse or Licensed Practical Nurse (LPN) or higher OR * Bachelor's degree in a health or scientific-related program Skills & Qualifications * Deep understanding of FDA, ICH-GCP regulations, and clinical trial procedures * Proficiency in medical terminology and clinical documentation practices * Strong interpersonal, verbal, and written communication skills * Organized, detail-oriented, and capable of managing multiple priorities * Proficient in Microsoft Office and other clinical research systems Apply now to become a part of a team that's changing the future of healthcare-one trial at a time.

Job Description A Nursing Success Coordinator who uses Assessment Technologies Institute (ATI) and the simulations of Nursing, resources serves as a dedicated academic support professional within a nursing program, focused on improving student performance, retention, and NCLEX success rates. This role involves acting as a liaison between students, faculty, and ATI, Evolve, Sherpath, vSim and others simulators programs. Essential Duties and Responsibilities: Student Remediation and Support: Establishes plans of action for students who fail exams or struggle academically, providing one-on-one or group tutoring, workshops, and study habit coaching. They guide students through online modules and tutorials, such as the Launch academic readiness program, to build foundational knowledge and essential nursing skills. ATI Integration and Management: Ensures the smooth operation and full integration of ATI, Evolve, Sherpath, vSim and others simulators programs resources across all program levels. This includes scheduling and setting up testing, managing student accounts, and assisting faculty in using ATI, Evolve, Sherpath, vSim and others simulators programs materials in both classroom and clinical settings. Data Analysis and Intervention: Analyzes data from proctored assessments, practice exams, and student time in tutorials to identify individual and cohort weaknesses and trends. This data-driven approach allows for personalized study plans and early intervention strategies. Faculty Liaison and Training: Serves as a campus "ATI champion," Evolve, Sherpath, vSim and others simulators programs. Ensuring faculty training is completed and best practices for using all products are reinforced throughout the program. They also serve as the main point of contact with ATI, Evolve, Sherpath, vSim and others simulators programs. company representatives. NCLEX Preparation: Utilizes ATI's, Evolve, Sherpath, vSim and others simulators programs comprehensive predictor exams and other resources to track student progress and predict NCLEX success, providing targeted support to ensure students are practice-ready upon graduation. Supervisory Responsibilities: This role does not involve supervision of other employees but may provide guidance and support to students and faculty as needed. Qualifications/Education: Master's degree in Nursing (MSN) with Role in Education highly desirable. Current specialist nurse license. Relevant nursing experience, typically several years, is expected. Familiarity and expertise with the ATI, Evolve, Sherpath, vSim and others simulators programs and learning platforms are essential skills for this role. Strong interpersonal, communication, and data management skills are necessary to collaborate with faculty, advise students, and manage program data effectively Proficiency and familiarity with educational platforms and simulation programs such as ATI, Evolve, Sherpath, vSim, and other learning management or simulation tools are essential. Strong interpersonal, communication, and data management skills are required to effectively collaborate with faculty, advice and support students, and manage academic and program-related data. Competencies: Technical Competencies Proficiency in Learning Management Systems (LMS) such as Canvas and their integration with ATI, Evolve, Sherpath, vSim, and other learning management or simulation tools are essential. Competence in digital tools such as Microsoft Teams, Words, Excel, among others. Ability to analyze student performance data and apply findings to continuous improvement initiatives. Knowledge of simulation-based learning methodologies and assessment tools. Core Competencies Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication abilities. Leadership and teamwork skills with a focus on collaboration and faculty support. Ability to train and mentor faculty and students in the effective use of technological platforms. Commitment to academic excellence, innovation, and quality improvement. High attention to detail, confidentiality, and data integrity. Capacity to manage multiple priorities in a fast-paced academic environment. Language Skills: Ability to express him or herself correctly, precisely, and effectively, orally and in writing. Command of English and Spanish. Mathematical Skills: Ability to make mathematical and deductive reasoning problem solving.+ Technological Skills: Computer skills including practical experience in Microsoft Word, Power Point, Outlook with advance skills in Microsoft Excel. Reasoning Ability: Can identify problems and present solutions. Physical Demands: While performing the duties of the position, physical effort is required (hands and feet). Work Environment: The work environment is dynamic and active. Work will be in an office with different tasks.

A Nursing Success Coordinator who uses Assessment Technologies Institute (ATI) and the simulations of Nursing, resources serves as a dedicated academic support professional within a nursing program, focused on improving student performance, retention, and NCLEX success rates. This role involves acting as a liaison between students, faculty, and ATI, Evolve, Sherpath, vSim and others simulators programs. Essential Duties and Responsibilities: Student Remediation and Support: Establishes plans of action for students who fail exams or struggle academically, providing one-on-one or group tutoring, workshops, and study habit coaching. They guide students through online modules and tutorials, such as the Launch academic readiness program, to build foundational knowledge and essential nursing skills. ATI Integration and Management: Ensures the smooth operation and full integration of ATI, Evolve, Sherpath, vSim and others simulators programs resources across all program levels. This includes scheduling and setting up testing, managing student accounts, and assisting faculty in using ATI, Evolve, Sherpath, vSim and others simulators programs materials in both classroom and clinical settings. Data Analysis and Intervention: Analyzes data from proctored assessments, practice exams, and student time in tutorials to identify individual and cohort weaknesses and trends. This data-driven approach allows for personalized study plans and early intervention strategies. Faculty Liaison and Training: Serves as a campus "ATI champion," Evolve, Sherpath, vSim and others simulators programs. Ensuring faculty training is completed and best practices for using all products are reinforced throughout the program. They also serve as the main point of contact with ATI, Evolve, Sherpath, vSim and others simulators programs. company representatives. NCLEX Preparation: Utilizes ATI's, Evolve, Sherpath, vSim and others simulators programs comprehensive predictor exams and other resources to track student progress and predict NCLEX success, providing targeted support to ensure students are practice-ready upon graduation. Supervisory Responsibilities: This role does not involve supervision of other employees but may provide guidance and support to students and faculty as needed. Qualifications/Education: Master's degree in Nursing (MSN) with Role in Education highly desirable. Current specialist nurse license. Relevant nursing experience, typically several years, is expected. Familiarity and expertise with the ATI, Evolve, Sherpath, vSim and others simulators programs and learning platforms are essential skills for this role. Strong interpersonal, communication, and data management skills are necessary to collaborate with faculty, advise students, and manage program data effectively Proficiency and familiarity with educational platforms and simulation programs such as ATI, Evolve, Sherpath, vSim, and other learning management or simulation tools are essential. Strong interpersonal, communication, and data management skills are required to effectively collaborate with faculty, advice and support students, and manage academic and program-related data. Competencies: Technical Competencies Proficiency in Learning Management Systems (LMS) such as Canvas and their integration with ATI, Evolve, Sherpath, vSim, and other learning management or simulation tools are essential. Competence in digital tools such as Microsoft Teams, Words, Excel, among others. Ability to analyze student performance data and apply findings to continuous improvement initiatives. Knowledge of simulation-based learning methodologies and assessment tools. Core Competencies Strong analytical, organizational, and problem-solving skills. Excellent written and verbal communication abilities. Leadership and teamwork skills with a focus on collaboration and faculty support. Ability to train and mentor faculty and students in the effective use of technological platforms. Commitment to academic excellence, innovation, and quality improvement. High attention to detail, confidentiality, and data integrity. Capacity to manage multiple priorities in a fast-paced academic environment. Language Skills: Ability to express him or herself correctly, precisely, and effectively, orally and in writing. Command of English and Spanish. Mathematical Skills: Ability to make mathematical and deductive reasoning problem solving.+ Technological Skills: Computer skills including practical experience in Microsoft Word, Power Point, Outlook with advance skills in Microsoft Excel. Reasoning Ability: Can identify problems and present solutions. Physical Demands: While performing the duties of the position, physical effort is required (hands and feet). Work Environment: The work environment is dynamic and active. Work will be in an office with different tasks.

Research Assistant- Clinical Data Collection Who are we? For more than 26 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision. Our commitment is, to be a leader in the transformation of pathology to the digital world . In 2020 we deployed our digital pathology platform, being the first organization in Puerto Rico to make the transformation. Known worldwide for operationalizing the use of Artificial Intelligence (AI) in the diagnosis of prostate and breast cancer, CorePlus stands out for being avant-garde. If innovation and compassion appeal to you, we invite you to join our mission and become part of our family; we offer excellent benefits including health plan, dental, vision, 401k, paid vacation, and life insurance. Position Summary: We are seeking a detail-oriented and professional individual to support a clinical research study by collecting patient data directly from physician offices. The Clinical Data Collector will be responsible for reviewing medical records and extracting specific clinical variables required for research purposes, ensuring accuracy, confidentiality, and compliance with study protocols. Key Responsibilities: Visit participating physician offices to access patient medical records. Identify and extract relevant clinical variables as defined by the research protocol. Accurately document and enter data into secure research databases or forms. Maintain strict confidentiality and adhere to HIPAA and institutional privacy guidelines. Communicate effectively with office staff and study coordinators. Report progress and any issues encountered during data collection. Qualifications: Background in healthcare, medical records, or clinical research preferred. Familiarity with electronic health records (EHR) systems. Strong attention to detail and organizational skills. Ability to work independently and travel locally as needed. Excellent communication and professionalism in clinical settings.

Job Description This position reports to the Clinical Supervisor - Pharmacy Coverage Determinations. The Clinical Specialist I - Pharmacy Coverage Determinations is responsible for reviewing, evaluating, communicating, documenting, tracking, and making determinations within the protocol for pharmacy benefit coverage determination requests such as requests for formulary exceptions, prior authorization (PA), step therapy (ST), and quantity limit (QL) exceptions, and override processes for delegated utilization management (UM) products and services based upon regulation and defined procedures. The Clinical Specialist I - Pharmacy Coverage Determinations will review and evaluate coverage determination requests for the clinical opportunity to address the appropriateness of therapy, clinical interventions, generic substitution, or therapeutic interchange opportunities with potential cost savings outcomes, and/or interventions. This individual will focus on initiating, supporting, and continuing cost-effective, rational drug, and disease therapy, utilizing distinct but inter-related clinical management and cross-departmental functions that focus on improving the health of members while reducing overall health care costs. They will be responsible for providing clinical support services to plan sponsors contracting for clinical services. They will review medication request guidelines for clinical appropriateness and operational efficiency through knowledge of the practice of pharmacy, including laws, rules, and regulations of the various US states, the usual methods of filling prescriptions, and common habits of the profession. The Clinical Specialist I - Pharmacy Coverage Determinations requires strong attention to detail, empathy, and professionalism in every interaction, and a strong commitment to professional physician interactions. ESSENTIALS ROLES AND RESPONSIBILITIES Responsible for the accurate and timely review, disposition, documentation, and system input at the drug-specific level of submitted prescription UM requests. Accountable for processing PA requests according to the urgency of the medication or the member's health condition to avoid member disruptions following state, federal, and Medicare Part D standards with an understanding of Medicare Coverage under Part D versus B and Appeal cases. Process and time stamp all PA requests daily from fax or other means. Monitor incoming faxes and uploads all documents to the corresponding patient's profile. Monitor the BaCMan Alert Application to ensure proper management of pharmacy benefit coverage determination requests. Change the Alert status to In Process when a prescription and/or justification is received by fax. Responsible for faxing PA forms to providers, physicians, and members upon request. Responsible for assisting in faxing or calling prescriber and/or patients for various prescription clarification and UM-related questions. Conduct an in-depth review of patient histories, medical records, using professional judgment to determine medical necessity and appropriateness. Obtain additional/missing information from the appropriate source via verbal or written communication, if necessary, to process PA requests. Document all contact/attempts to contact and information needed to complete a case. Initiate and continue direct communication with health care providers involved with the care of the member to obtain complete and accurate information. Utilize protocols, appropriate regulations, online clinical literature databases, and designated criteria along with clinical and medical knowledge, pharmaceutical knowledge of dosage forms and drug delivery systems, and utilization review to provide drug information support and research. Provide clinical literature documentation to support PA decisions as indicated by conducting a systematic procedure for performing a comprehensive literature search, and drawing appropriate conclusions based on a summary of a comprehensive literature search. Appropriately document and record all PA activities following departmental, regulatory, and legal standards and within the patient profile. Change the Alert status to Approved or Conditional Denial after completing the coverage determinations evaluation. Maintain an efficient, organized, and orderly tracking and recording system for PAs and clinical program files and ensure accurate case classification and coding using diagnosis and ICD-9/10 codes. Respond to all requests via timely and accurate written communication to the member's physician, the member, and the pharmacy that detail the outcome of the request. Maintain appropriate system knowledge, including a comprehensive understanding of override processes and edits required to process a claim following policies and procedures. Responsible for creating approval and denial letters to patients and providers based upon standardized letters based upon the appropriate PA, length of therapy, and/or reasons for denial. Completed letters are then sent for quality assurance validation before compilation and sending. Refer cases not meeting criteria, protocols, or guidelines to pharmacist or physician review. Escalate requests to pharmacists when a request, question, or case requires extensive clinical review or denial. Understand when to escalate cases and to a pharmacist to interpret or provide direction on the case or question. Responsible for handling pharmacy and physician calls related to the coverage determination review process or protocols. Receive inbound calls and requests from prescribers and initiates outbound calls to providers (physicians and pharmacies) and members to communicate case dispositions. Address escalated calls and non-standard customer service-related issues. Respond in a timely, concise, professional, accurate, and detailed manner to inquiries in writing to Clients and Plan Sponsors who submit inquiries or cases to the Manage Engine Service desk or other means of communication. Determine the presence of any medication therapy problems in a patient's current medication therapy and identify the appropriate action. Support improved member outcomes by identifying opportunities for member education and Pharmacist intervention through the clinical intervention program opportunities. Collect and organize all patient-specific information needed by the pharmacist to prevent, detect, and resolve medication-related problems and to make appropriate evidence-based, patient-centered medication therapy recommendations. Meet or exceed departmental performance requirements consistently. Assist in the development and implementation of goals, objectives, plans, and policies to achieve selected clinical program service outcomes as established by the Clinical Director and Pharmacists. Carry out quality control measures and quality assurance programs for clinical services. Actively participate in assigned interdepartmental workgroups and committees. Effectively communicate with all levels of departmental staff, as well as members, clients, and healthcare professionals. Maintain an awareness of developments in the community and pharmaceutical fields that relate to job responsibilities and integrate them into practice. Understand PharmPix's mission, vision, values, and culture. Support clinical and corporate initiatives. Take appropriate actions, assesses each situation, and follow through with the utmost attention to accurate communication. Work in conjunction with other members of the clinical staff to audit and resolve issues that occur during daily operations. Exhibit compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, PharmPix's Code of Ethics, Standards of Conduct, and any applicable policies and procedures. Other projects and duties as assigned. This position allows for a career ladder progression with the levels of Clinical Specialist II and Clinical Specialist III positions. TRAINING & EDUCATION High-school diploma Pharmacy Technician Associate Degree from an accredited institution (where mandated by law) LICENSURE / CERTIFICATION Nationally Certified Pharmacy Technician (CPhT) required. Current, valid, and unrestricted state or Puerto Rico Pharmacy Technician license/registry certificate. PROFESSIONAL EXPERIENCE 1 - 2 years clinical experience in a health care environment or at a pharmacy benefit manager. Open to newly licensed technicians. PROFESSIONAL COMPETENCIES Knowledge: General knowledge of pharmacology for major drug categories. Knowledge of Microsoft Access, Word, Excel, PowerPoint, and Outlook, as well as Internet Explorer. Knowledge of pharmaceutical products, drug names (brand/generics), dosage forms, and pharmacy terminology. Knowledge of Retail Pharmacy Operations and an understanding of insurance billing, third-party systems, point of sale, online pharmacy claims processing system experience preferred. Knowledge of the purpose, organization, and policies of community health care delivery and pharmacy regulations/regulatory agencies. Skills: Excellent phone, written, listening, and follow-through skills. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives. Skill in exercising judgment in applying, interpreting, and coordinating departmental policies and procedures. Strong analytical, customer service, problem analysis, decision-making, and verbal and written communications skills. Time Management Skills: Skill in establishing priorities and accomplishing tasks promptly. Abilities: A demonstrated ability to establish and maintain quality control standards. Ability to accurately read and interpret physicians' prescription orders, medical charts, and diagnostic test and laboratory results. Ability to calculate figures, rates, ratios, percentages, and amounts in all units of measure using whole numbers, fractions, and decimals. Ability to develop and maintain productive relationships with other internal departments, PharmPix clients, and other health care professionals. Ability to learn and convey medical and formulary technical information at the level of the client, member, or healthcare professional. Ability to follow guidelines for accurate member interventions while meeting or exceeding performance standards. Ability to organize and integrate organizational priorities and deadlines. Ability to prioritize, check for errors, and spot inaccuracies. Ability to see trends in utilization patterns. Ability to solve practical problems and deal with a variety of standards effectively using good problem solving and analytical skills. Ability to understand the importance of and maintain the confidentiality of all patient information. Fully bilingual English and Spanish (preferred). PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing this job's duties, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that up to 25 pounds of weight be lifted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. May require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

The Associate Clinical Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager. **Company Overview** At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Duties and Responsibilities:** + Serve as the primary resource by providing continuous training and education of Fujifilm's equipment and/or services for our regional based customers. + Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes: + Set up and support Fujifilm video tower / system. + Inspect, troubleshoot, and maintain all Fujifilm equipment. + Monitor, report, and support repair transactions. + Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support. + Provide daily maintenance and independent management of the client's Fujifilm equipment.Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement. + Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages. + Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making. + Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning. + Provide and maintain customer data for integration into a future database application. + Attend local, regional, and national trade shows as requested. + Adhere to all safety policies and procedures. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. **Qualifications:** + High School Diploma or equivalent is required. + Bachelor's degree in business, marketing or related quantitative disciplines preferred. + Minimum of 2 years of field sales or clinical experience desired. + Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred. + Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications. + Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels. + Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues. + Strong time management skills. + Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology. + Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers. + Ability to analyze data to present data driven insights. + Ability to multi-task and work on several projects simultaneously. + Ability to prioritize customer requirements. + Ability to present information in front of small groups of people. + Ability to understand basic mathematical requirements for discount calculation. Physical requirements: + The ability to use hands and fingers to feel and manipulate items, including keyboards. + The ability to stand, talk, and hear. + The ability to lift and carry up to 25-50 lbs. + Close Vision: The ability to see clearly at twenty inches or less. Travel: + Travel requirements 50% of the time. + Full territory for this position includes Des Moines/Iowa. Travel to and service of the entire region is required and expected as part of the job responsibilities. **Salary and Benefits:** + $59,000.00, $8,000 KPI, Company Car + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off * \#LI-Remote _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _4 days ago_ _(1/13/2026 12:52 PM)_ **_Requisition ID_** _2025-36149_ **_Category_** _Clinical_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. Clinical Research Coordinator (CRC) 📍 Location: San Juan, PR | 🏥 Site Name: CMRC Headlands | 🕒 Full-Time Are you an experienced clinical research professional with a passion for advancing medicine? Join a leading, integrated clinical research network dedicated to high-quality data, patient-centered care, and innovation in clinical trials. We're seeking a Clinical Research Coordinator (CRC) for our clinical research site located in San Juan, MD. The CRC will manage and execute Phase I-IV clinical studies in accordance with FDA regulations, GCP/ICH guidelines, and sponsor protocols. This role is ideal for someone who thrives in a fast-paced environment and is eager to make an impact in the clinical research industry. Type: Regular Full-time Employee Schedule: Mondays through Fridays, 8:00am - 5:00pm Location: Onsite in San Juan, PR (no capabilities for remote or hybrid work) Benefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more. 💼 What We Offer Competitive pay + annual performance incentives Medical, dental, and vision insurance 401(k) plan with company match Paid time off (PTO) and company holidays A mission-driven culture focused on advancing medicine and improving patient outcomes 🚀 Why Join Us? You'll be part of a growing, mission-driven organization that values its people. At our core, we're committed to bringing innovative medical treatments to patients faster-while creating an environment where employees thrive. If you're passionate about clinical research and ready to make a difference, we'd love to hear from you. Responsibilities: Coordinate all aspects of assigned clinical trials from site initiation to study close-out Conduct subject visits and ensure timely, accurate documentation following ALCOA-C standards Maintain compliance with study protocols, GCP/ICH guidelines, FDA regulations, IRB policies, and company SOPs Manage subject recruitment, informed consent, and retention strategies Ensure timely data entry and resolution of EDC queries Report and follow up on all adverse events, serious adverse events, and deviations Collaborate with investigators, lab teams, sponsors/CROs, and internal stakeholders Prepare for and participate in monitoring visits, audits, and inspections Maintain regulatory documentation and ensure proper training is completed for all study amendments and systems Execute study procedures such as phlebotomy, ECGs, and sample processing within scope (as trained) Attend investigator meetings and provide cross-functional support as needed Maintain working knowledge of study protocols, laboratory manuals, equipment calibration, and inventory control Requirements: 🎓 Education & Experience Requirements Required: High school diploma or GED Experience: Minimum of 1 year of experience as a Clinical Research Coordinator OR Minimum of 2 years of college within a health-related program OR Licensed as a Registered Nurse or Licensed Practical Nurse (LPN) or higher OR Bachelor's degree in a health or scientific-related program 🧠 Skills & Qualifications Deep understanding of FDA, ICH-GCP regulations, and clinical trial procedures Proficiency in medical terminology and clinical documentation practices Strong interpersonal, verbal, and written communication skills Organized, detail-oriented, and capable of managing multiple priorities Proficient in Microsoft Office and other clinical research systems 📬 Apply now to become a part of a team that's changing the future of healthcare-one trial at a time.

Department Operations Employment Type Full Time Location FDI Clinical Research - San Juan Workplace type Onsite Reporting To Digmarie Rivera Key Responsibilities Skills, Knowledge and Expertise Benefits About Alcanza Clinical Research Alcanza Clinical Research (“Alcanza”) is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all. We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life. Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined. Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving force in the success of our company.

Job Description Research Assistant- Clinical Data Collection Who are we? For more than 26 years, CorePlus has provided Puerto Rico with anatomical pathology laboratory services and clinical analysis with innovation and precision. Our commitment is, to be a leader in the transformation of pathology to the digital world . In 2020 we deployed our digital pathology platform, being the first organization in Puerto Rico to make the transformation. Known worldwide for operationalizing the use of Artificial Intelligence (AI) in the diagnosis of prostate and breast cancer, CorePlus stands out for being avant-garde. If innovation and compassion appeal to you, we invite you to join our mission and become part of our family; we offer excellent benefits including health plan, dental, vision, 401k, paid vacation, and life insurance. Position Summary: We are seeking a detail-oriented and professional individual to support a clinical research study by collecting patient data directly from physician offices. The Clinical Data Collector will be responsible for reviewing medical records and extracting specific clinical variables required for research purposes, ensuring accuracy, confidentiality, and compliance with study protocols. Key Responsibilities: Visit participating physician offices to access patient medical records. Identify and extract relevant clinical variables as defined by the research protocol. Accurately document and enter data into secure research databases or forms. Maintain strict confidentiality and adhere to HIPAA and institutional privacy guidelines. Communicate effectively with office staff and study coordinators. Report progress and any issues encountered during data collection. Qualifications: Background in healthcare, medical records, or clinical research preferred. Familiarity with electronic health records (EHR) systems. Strong attention to detail and organizational skills. Ability to work independently and travel locally as needed. Excellent communication and professionalism in clinical settings.

The Associate Clinical Specialist independently provides customer support of Fujifilm's ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site, hands-on client support for Fujifilm Endoscopy's entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customer's staff, including physicians, reprocessing department, technicians, and nurses to independently manage and maintain customers' Fujifilm equipment. Furthermore, it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager. **Company Overview** At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Duties and Responsibilities:** + Serve as the primary resource by providing continuous training and education of Fujifilm's equipment and/or services for our regional based customers. + Deliver post sale, face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes: + Set up and support Fujifilm video tower / system. + Inspect, troubleshoot, and maintain all Fujifilm equipment. + Monitor, report, and support repair transactions. + Provide Case observation, continuous staff training on Fujifilm technologies, and overall Fujifilm customer and technology support. + Provide daily maintenance and independent management of the client's Fujifilm equipment.Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement. + Serve as primary point of contact for understanding repair history, conducting root cause analysis to troubleshoot issues, and implementing plans to minimize repairs and prevent future handling damages. + Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics, staff training needs and effectiveness of completed training, and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making. + Analyze and present data-driven insights to monitor installation and usage progress, ensuring optimal staff training and identifying trends that influence strategic planning. + Provide and maintain customer data for integration into a future database application. + Attend local, regional, and national trade shows as requested. + Adhere to all safety policies and procedures. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. **Qualifications:** + High School Diploma or equivalent is required. + Bachelor's degree in business, marketing or related quantitative disciplines preferred. + Minimum of 2 years of field sales or clinical experience desired. + Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred. + Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint) and MS Outlook and other email applications. + Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels. + Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues. + Strong time management skills. + Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology. + Ability to provide expert guidance, training, and support to ensure workflow optimization for Fujifilm and our customers. + Ability to analyze data to present data driven insights. + Ability to multi-task and work on several projects simultaneously. + Ability to prioritize customer requirements. + Ability to present information in front of small groups of people. + Ability to understand basic mathematical requirements for discount calculation. Physical requirements: + The ability to use hands and fingers to feel and manipulate items, including keyboards. + The ability to stand, talk, and hear. + The ability to lift and carry up to 25-50 lbs. + Close Vision: The ability to see clearly at twenty inches or less. Travel: + Travel requirements 50% of the time. + Full territory for this position includes Kansas City, Missouri. Travel to and service of the entire region is required and expected as part of the job responsibilities. **Salary and Benefits:** + $59,000.00, $8,000 KPI, Company Car + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off * \#LI-Remote _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _4 days ago_ _(1/13/2026 12:51 PM)_ **_Requisition ID_** _2025-36150_ **_Category_** _Clinical_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_