Clinical informatics specialist job description

The Senior Clinical Informatics Specialist transforms clinical practices by identifying opportunities for healthcare information systems to leverage the power of data and technology in optimizing operational workflow, clinical processes, clinical decision making and enhance patient care.
Job Relationships


Reports to the Digital Transformation Manager


Principal Responsibilities


Acts as an agent of change to help promote organizational adoption of clinical applications and its related workflows to optimize patient safety and experience. Acts as a liaison between clinical and information technology staff teams in leveraging the use of technology in clinical practice. Participates in the design, build, implementation, and training of new providers or practices for clinical applications, including EMR, Radiology Information Systems, Laboratory Information Systems, etc. Evaluating existing systems and identify problem areas. Develop strategies and best practices to incorporate into future information systems and policies. Evaluate operational and clinical processes and recommend and implement improvements. Participate in upgrade planning, testing, validating and implementing for clinical information systems. Develop, create, and conduct performance-based application training courses that meet the requirements of the end-user based on best practice recommendations. Must have a proven ability to communicate effectively both in writing and verbally with management and peers on issues, risks, opportunities, and general progress towards business goals. Ensures information systems policies, procedures, and technologies comply with applicable laws and regulations. Conducts analysis of clinical and organizational needs. Identifies, designs, and evaluates clinical information systems and applications design that supports those identified requirements. Ability to use appropriate skills in the areas of: project coordination, multi-tasking, prioritization of demands, group discussion, training, facilitation, decision-making, communication, and time management. Provide training and technical support to clinical users before and during application activation events and or the adoption of a new workflow. Support organizational QA activities by assisting other information technology teams with verification and validation of any new application build and modification. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned.


Education/Experience


RN, LPN or other equivalent clinical related discipline is required. Bachelor's degree preferred A minimum of 3 years of experience supporting clinical applications within the healthcare sector. Demonstrated experience in consulting and training and development; system implementation, and requirements gathering is beneficial.


Knowledge, Skills and Abilities


An established proficiency with the Microsoft Office suite of applications such as Word, PowerPoint, Excel, and Outlook. Demonstrated professionalism, both in appearance and etiquette. Conscientious with issues related to security and privacy. Detail-oriented, a self-starter, and an outstanding team player who can execute tasks with quality and efficiency. Must have excellent technical aptitude and the ability to learn new technologies rapidly in an actual use case scenario.


Working Environment


This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Team oriented environment utilizing collaboration with peers. Sitting and/or standing for long periods/computer work.


PHI/Privacy Level


HIPPA1

FTE status: 1

On-call: Yes

Weekends: No

General Summary:

The Clinical Informatics Specialist (CIS) is responsible for participating in the planning, development, implementation, evaluation, and maintenance of assigned Clinical Information Systems across the system. The CIS works to optimize the clinical design to meet the needs of a large group of interdisciplinary end users, including physicians, nurses, respiratory care practitioners, ancillary, clinical and administrative staff.The CIS will participate in the integration of the clinical teams supporting clinical applications through establishment of standards, methodologies and workflow transformation.Participates in the design of the clinical application education program and is responsible for the accuracy of the training content.Uses a system focus to contribute to clinical process discussions and works to achieve system-wide consensus.

Requirements:

Minimum of two years working in a clinical setting preferred 3 to 5 years' experience implementing clinical information systems and/or advanced computer skills preferred. Must have high school diploma Associate or bachelor degree preferred. Must have at least one Epic certification or obtain Epic certification within 6 months of employment. Must be able to exhibit excellent attention to detail and accuracy in all work products, ensuring project documentation is up to date and distributed to all key stakeholders. Must have the ability to communicate technical issues to nontechnical audiences. Must be able to demonstrate knowledge of redesigning clinical processes to improve efficiency and patient care, preferably in conjunction with the implementation of a clinical information system. Must be able to demonstrate well developed and proven organizational, problem solving, analytical, customer service and oral and written communication skills. Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities. Must be able to work on multiple projects concurrently. Must be recognized as a formal or informal leader by their peers. Must have the ability to develop and maintain good working relationships and to interact positively and productively with teams across organizational lines, including administrative and executive staff. Must displays strong initiative- can establish personal goals and take responsibility for meeting them within defined timelines.


Essential Functions and Responsibilities:


Functions as a clinical informatics system expert, including but not limited to, technical building of the clinical system through data entry. Collaborates with hospital leadership, clinical informatics manager, physician liaisons, and IT leadership to optimize clinical systems and processes to promote efficient, cost effective and meaningful use of the electronic health system Participates in the development of clinical informatics protocols, policies, procedures, and quality metrics; and works to assure compliance with regulations. Perform analysis and contribute to the reengineering of intermediate workflows and identify opportunities for system enhancement and optimization utilizing identified change management process. Provide leadership and guidance to project team and prioritize scheduled tasks to maintain project scope. Understands and articulates the connection and links between and throughout department work related to Epic and other clinical applications. Coordinate with Epic and technical personnel to troubleshoot, maintain, and implement intermediateand enterprise-wide infrastructure technologies. Review new software releases and updates to determine which features will be utilized. Prioritize enhancement and system change requests 2nd tier application support for the clinical community, serving as the escalation point for system issues.
#IT
Category: Information Technology

The Clinical Informatics I works collaboratively with the team planning and implementing clinical systems within patient care areas. This position is responsible for all aspects of planning, design, configuration, testing, implementation, maintenance and ongoing performance evaluation of clinical information systems. This position utilizes knowledge and skills of nursing practice and clinical processes to determine best practice workflows in use of clinical applications across the enterprise. This position provides education and training to clinical staff and promotes system utilization. This position analyzes current end user service area requirements, procedures, and workflow, in order to provide application solutions that support and improve organization and/or department operations. This position develop and maintain a positive working relationship with clinical and administrative end user departments to ensure optimal utilization of the health system's clinical applications, while providing appropriate levels of end user training and education.Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization is a proud a member of the Mayo Clinic Care Network and includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. "Conduct current needs assessment, software configuration, implementation, testing, and support for clinical information systems. Create and run reports from clinical systems to assess compliance or determine areas that may require additional end user training. Facilitate design of clinical workflow in conjunction with the end users (clinicians, nurses and administrative staff) to gain efficiencies, quality initiatives and improved patient care through interaction with clinical information systems. Work collaboratively with Application Analysts and Project Managers to translate end user needs into workflows that improve efficiencies, solve complex workflow issues and incorporate quality initiatives. Responsible for managing small projects to completion on time. Actively participates in team daily management and process improvement activities. Actively manages informatics needs; proactively identifying improvement opportunities for information and technology requirements of the clinical areas served. Collaboratively perform unit, functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts. Develop high degree of understanding of clinical departments' business processes. Develop policies and procedures in collaboration with clinicians, other system analysts, IT or business leadership. Provides education and training to clinical staff and promotes system utilization. Troubleshoot application issues, with/without vendor assistance, to resolution. Basic troubleshooting of system hardware, as needed. Support and troubleshoot inbound/outbound application interface related issues with application analysts when they impact clinical workflows and escalate to the appropriate technical area. Prepare and maintain appropriate system documentation and/or training materials.Assist in other duties as assigned to support the operational needs of the department and organization. May be required to remain on campus immediately before, during, and after severe weather and/or disasters."

+ Associates or higher Degree in healthcare or technology related field or three (3) years of healthcare/IT related experience in lieu of degree.
+ Current Florida State license is required if education background is clinical.

+ Working knowledge of Microsoft Word, Excel and PowerPoint.

+ Working knowledge and training on major vendor clinical information system Effective written, interpersonal, oral and presentation skills with all levels of staff from clinicians to support staff.

+ Knowledgeable of government programs including Meaningful Use, PQRS, HEDIS guidelines and requirements.

+ Strong initiative; analytical problem solving; effective organization, communication, and planning skills.

+ Ability to grasp technical information, interfaces, etc. and strong attention to detail.