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Clinical liaison skills for your resume and career

Updated January 8, 2025
3 min read
Clinical liaison example skills
Below we've compiled a list of the most critical clinical liaison skills. We ranked the top skills for clinical liaisons based on the percentage of resumes they appeared on. For example, 25.8% of clinical liaison resumes contained patients as a skill. Continue reading to find out what skills a clinical liaison needs to be successful in the workplace.

15 clinical liaison skills for your resume and career

1. Patients

Here's how clinical liaisons use patients:
  • Developed strong rapport and provided disease specific education to clinical personnel, physicians, patients and family members.
  • Performed clinical evaluations to determine if patients would qualify with acute rehab criteria and reviewed with physicians.

2. Home Health

Here's how clinical liaisons use home health:
  • Assisted facility Marketer to ensure community relationships with area Home Health agencies, area hospitals and community physicians were maintained professionally.
  • Developed and implemented strategies to increase Medicare and managed care for home health, including business- and relationship-building strategies.

3. Rehabilitation

Here's how clinical liaisons use rehabilitation:
  • Worked in partnership with assigned RSA Vocational Rehabilitation Counselor to coordinate, implement and monitor rehabilitation related services for SMI adults.
  • Spearheaded marketing and business initiatives to increase patient referrals for skilled nursing facility specializing in rehabilitation services for senior adults.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how clinical liaisons use patient care:
  • Identify opportunities for improvement in patient care and participate in the institution's quality assurance/performance improvement initiatives as requested.
  • Assessed patient medical needs, maintained safe environment, focusing on providing timely and quality customer/patient care.

5. Social Work

Here's how clinical liaisons use social work:
  • Collaborate with case managers and social workers to facilitate patient transfers to Select Specialty Hospital.
  • Prepare and deliver Continuing Education presentations to case managers and social workers.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clinical liaisons use customer service:
  • Provided excellent and consistent customer service working closely with client/family, office and clinical staff and various community resources.
  • Coordinated with operational and clinical leadership to ensure extraordinary customer service which lead to contractual relationships with organizations.

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7. Admission Process

Here's how clinical liaisons use admission process:
  • Initiated admission process by collecting insurance related information to determine eligibility for high cost drug infusions.
  • Coordinated communication between hospital and facility to ensure a smooth admission process.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how clinical liaisons use business development:
  • Train and mentor new clinical liaisons on the patient/criteria evaluation process while implementing effective marketing and business development strategies.
  • Support business development activities and help establish strong relationship with new and existing referral sources.

9. Clinical Assessments

Here's how clinical liaisons use clinical assessments:
  • Conducted and coordinated the development and completion of the resident clinical assessment in accordance with the requirements of assigned facilities.
  • Conduct on-site clinical assessments of potential patients and determines appropriateness for admissions.

10. Discharge Planning

Here's how clinical liaisons use discharge planning:
  • Worked closely with medical director and case management in identifying key elements for discharge planning.
  • Developed/maintained contact with key hospital, skilled nursing, assisted living facility discharge planning services.

11. Healthcare Professionals

Here's how clinical liaisons use healthcare professionals:
  • Plan and implement continuing education programs for healthcare professionals regarding hospice and palliative care.
  • Provide medical education, and clinical information to physicians and other healthcare professionals.

12. Hospice Services

Here's how clinical liaisons use hospice services:
  • Consult with patients and caregiver to educate and determine eligibility for hospice services.
  • Educate business partners regarding hospice services and benefits.

13. ICU

ICU means intensive care units. It also has a name known as the critical care unit or intensive therapy unit. The ICU handles patients experiencing acute diseases or severe injuries that need specialized treatment procedures by specific professionals.

Here's how clinical liaisons use icu:
  • Worked predominantly ICU cases, acquiring considerable experience with high-level complex patients.
  • Performed assessments on ICU patients and marketed to many members of the health care team.

14. Compassion

Here's how clinical liaisons use compassion:
  • Committed to serving high-risk populations using evidence-based practices with care and compassion.
  • Deliver emergency and routine medical treatment to 700+ soldiers, responding with compassion and expediency in diagnosis and treatment.

15. Referral Source

Here's how clinical liaisons use referral source:
  • Develop and maintain strong relationships with referral sources, including hospital case managers, physicians, insurances representatives and community-based advocates.
  • Job responsibilities include marketing, community education, referral source education and patient assessments to ensure patients meet criteria for admission.
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List of clinical liaison skills to add to your resume

Clinical liaison skills

The most important skills for a clinical liaison resume and required skills for a clinical liaison to have include:

  • Patients
  • Home Health
  • Rehabilitation
  • Patient Care
  • Social Work
  • Customer Service
  • Admission Process
  • Business Development
  • Clinical Assessments
  • Discharge Planning
  • Healthcare Professionals
  • Hospice Services
  • ICU
  • Compassion
  • Referral Source
  • Patient Referrals
  • Informed Consent
  • Community Resources
  • IV
  • Professional Relationships
  • Smooth Transition
  • Medicaid
  • Hospice Care
  • Acute Rehab
  • Mental Health
  • Admission Criteria
  • Referral Relationships
  • Pharmaceutical Industry
  • LTAC
  • EMR
  • CMS
  • Acute Care Hospital
  • Sales Territory
  • SNF
  • Substance Abuse
  • Community Events
  • Educational Resource
  • Patient Admissions
  • Clinical Trials
  • Term Acute Care
  • Patient Education
  • DME
  • Discharge Process
  • Pre-Admission Assessments
  • Community Agencies
  • Health Fairs
  • Crisis Intervention

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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