Service Manager jobs at Clinical Management Consultants - 153 jobs

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax - Business Tax Services Fiduciary/Trust & Estate Tax Administration Services ("FTEAS") - Financial Services Organization - Services Manager** **The Opportunity** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! FTEAS provides fiduciary/court accounting services for trusts and estates serving banks, law firms, family offices, and individual and professional trustees throughout the United States. The Manager is part of the leadership team and plays an integral role in the overall strategy and success of the FTEAS business. Responsibilities include technical review of complex trust & estate fiduciary accountings; managing client relationships; supervision, training, and development of staff; maximizing operating efficiency; and maintaining profitability. Incumbent will ensure compliance with all EY processes and procedures including onboarding new clients and setting up new matters, complying with independence, eDocs, and technology initiatives. **Key Responsibilities** + Technical preparation and review of complex trust and estate accountings. + Perform complex calculations and reconstruction when required. + Research of state specific principal and income acts when needed. + Responsible for managing client relationships and retaining client good will. + Participate in weekly sales calls, and client presentations and business development meetings, when requested. + Provide timely and effective responses to client needs and compliance requirements. + Provide estimates for new accounting work and prepare all required documentation for new engagements. + Build and maintain strong relationships with internal EY groups. + Facilitate communications and provide assistance to team members by sharing knowledge, offering advice, and making decisions to meet engagement deliverables. + Develop operational efficiencies to deliver timely high-quality services and work products. + Contribute to a flexible, stable and team oriented working culture that fosters staff development. + Complete self- study courses to maintain and enhance knowledge of fiduciary accounting and software applications, and to meet Firm continuing education requirements. + Work to ensure all projects are properly and timely billed and oversee follow-up with clients regarding bill collections. **Skills and Attributes for Success** To qualify for the role, you must have + Bachelor's degree. + CPA, EA, licensed Attorney, Professional Fiduciary or CTFA (Certified Trust and Fiduciary Advisor) certification + 5+ years of fiduciary/court accounting experience at a bank, law firm or CPA firm with a proven track record of successfully managing staff and engagements. + Excellent technical fiduciary accounting skills. + Experience working with complex assets (LLCs, partnerships, alternative investments, etc.) and large trusts and estates. + Experience working with family offices a plus. + Demonstrated excellent interpersonal, analytical, and problem-solving ability. + Excellent verbal and written communication skills. + Experienced at reviewing IRS Forms 706, 1041 and K-1s. Ideally, you will also have + Understanding of complex investments and fiduciary tax. + Understanding of trust structures and trust terminology. + Ability to review and interpret trust agreements and estate planning documents. + Strong management and leadership skills. + Strong client interaction skills. + Proficient with software applications, including OneSource Accounting Software FAS; Microsoft Word and Excel. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,100 to $188,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $123,800 to $214,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Join our globally integrated team of dedicated indirect tax professionals and you'll have the opportunity to combine your technical knowledge and industry understanding to identify risks and sustainable planning opportunities for our clients. You'll help us provide effective processes, improve day-to-day reporting, reduce attribution errors and costs, and ensure indirect taxes are handled correctly for our clients. **The opportunity** Our tax function is constantly evolving, and it's here you'll find everything you need to grow as we do. It's all about taking on new skills and responsibilities as they arise, and making the most of our dedicated mentors and training programs. It's here that you'll have the opportunity to contribute your technical expertise and experience related to compliance, audit defense and consulting for abandoned and unclaimed property. This position offers excellent opportunities for teaming, leadership, career advancement and feedback. **Your key responsibilities** You'll likely spend much of your time engaging in client consultations and challenging the unclaimed property and escheat approach for optimal effectiveness. We'll look to you to develop strong relationships with our clients and team effectively with internal resources while developing and coaching junior members of the team. To make that happen, we'll look to you to implement your extensive knowledge of unclaimed property concepts and requirements. You can expect to be working in a highly collaborative culture, where listening to and sharing information with colleagues is an essential part of the role. **Skills and attributes for success** + Contributing to client satisfaction by providing timely and responsive services and work products + Staying informed of current technical developments and effectively apply knowledge to client situations + Thoroughly and accurately analyze information; prepare quality, practical approaches to the client's unclaimed property situation and arrive at appropriate conclusions + Demonstrate an understanding of increasingly complex unclaimed property concepts. + Participate in and contribute to achieving team goals **To qualify for the role, you must have** + A bachelor's degree and 5 years of related work experience + CPA certification, Member of the US Bar or professional designation from the IPT + Technical expertise and experience related to compliance, audit defence and consulting for abandoned and unclaimed property services + Performance and process advisory experience related to unclaimed property compliance + Broad exposure to state and local taxation + Excellent managerial, organizational, analytical and verbal/written communication skills + Willingness to travel as needed, and working in a balanced hybrid environment **Ideally, you'll also have** + A minimum of 5 years of relevant unclaimed property consulting experience within a professional services environment **What we look for** We're interested in people who can manage multiple challenging tax engagements and contribute to the delivery of innovative tax planning ideas for our diverse clients. We'll look to you to develop strong relationships across a network of existing and future clients, focusing on providing insight and implementing operational efficiencies while demonstrating a solid understanding of their business. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $105,100 to $192,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $126,100 to $218,900. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

We've founded a company that values you: your time, your career, your talents and drive. We seek hard-working applicants ready to be trained for an exciting role in a fast-paced financial company. We offer remote work flexibility, competitive pay and benefits, rapid opportunity for promotion, and the chance to give back through fully paid community service days. We invest in our employees and our community, and our accelerated growth, dynamic company culture, and high retention rate speak for themselves. As always, we will train the right candidate for the role. Remote/Hybrid Work Flexibility This position offers hybrid remote work flexibility within Maine (minimum 2 in-office days per week). Fully remote work opportunities will be considered for residents of one of the following states: FL, GA, IN, IO, KY, ME, MI, MO, NH, NJ, NC, PA, RI, SC, TX, VA, WI. The Position As a member of the Investor Services team, the Senior Investor Services Representative is responsible for the servicing of client investors, analyzing, interpreting and processing investor transaction requests using knowledge and understanding of fund structures, relevant provisions of subscription documents, and fund offering documents as they pertain to investor services, as well as applicable laws and regulations such as FINRA rules, SEC accredited investor and qualified client rules, AML, ERISA, FATCA, and others, as well as for reviewing Investor Services Representatives' data entry into various platforms and providing relevant feedback and guidance for data quality control. Accordingly, the position has the following responsibilities: Analyze and assess transaction information to process investor subscription, transfer, and redemption requests in accordance with established department procedures and client-specific requirements. Set up and record investor and transaction information. Review the entry, maintenance, and reporting of investor information, investor attributes, and investor capital activity into the investor accounting system and/or investor services system and supporting databases. Mentor, train, and support team members, being a resource to Investor Services Representatives within the group and promoting an environment of teamwork and collaboration. Respond to all client service requests and collaborate and communicate with both IS colleagues and cross-departmental colleagues to provide best possible service and apply judgement as to when escalation is required. Participate in team meetings, trainings, user testing in support of technology initiatives, and cross-functional or companywide projects. Qualifications and Experience The ideal candidate has the following: Three or more years of experience in Investor Services for hedge funds and is comfortable and proficient acting as a primary liaison with fund managers and investors Demonstrates superior verbal and written communication skills Communicates complex concepts comfortably, respectfully, and proficiently in both verbal and in written form Demonstrates effective client service-oriented attitude Learns quickly to work with new systems and technology Experience reviewing and understanding legal documents, entity formation documents (such as foundation charters, trust documents, LLC agreements), fund offering documents, subscription agreements, client and company policies, and regulatory guidance a plus Desires and is able to learn quickly, adapts to change and growth, and thrives in a fast-paced environment Possesses a strong work ethic and is detail-oriented, organized, and conscientious Successful experience working in a team and enjoys establishing and nurturing positive relationships with coworkers, clients, and business partners Education Requirements Four-year college degree preferably in Accounting, Finance, Business Management or Economics Application Requirements Please be sure to include an updated resume with your application. Cover letters are read and considered, although they are not required. Interested? We seek high aptitude, intellectually curious candidates that enjoy working as part of a team, satisfying our clients and striving for the highest standards. The quality of our services derives solely from the quality of our people. Therefore, we seek smart, hard-working, ethical, and friendly professionals - from recent college graduates to fund administration veterans. Not sure if this role is the perfect fit? We encourage you to apply anyway. We know that everyone brings unique experiences and skills to the table, and you might be exactly who we are looking for. Take a chance, submit your application today! Inclusivity & Equal Opportunity Statement At Stone Coast, we strive to reflect the community of which we are so grateful to be a part and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and colleagues without regard to race, religion, ethnicity, national origin, sex or orientation, gender or identity, disability, age, veteran status, and any other basis or status designated under applicable laws. If you don't see an opening for which you are qualified, but do have relevant industry experience, please feel encouraged to apply to our General Application at the Career Center at ******************** Our growth compels us to continuously search for talent, and we may be contemplating a position that fits your experience. The Company Stone Coast Fund Services is an award-winning, steadily growing hedge fund administrator that's found a better way in a better place. With a sole office in Portland, Maine, Stone Coast comprises over 200 hard-working and smart professionals who deliver administration services to over 100 hedge fund managers around the country with investors around the world. We hire carefully, treat people well, and are rewarded by low turnover in an industry where high turnover is the norm. The Mission Our mission, to “take pleasure in work done well, and in working well with others,” is an obligation to our clients, to their investors, to our communities and ultimately to our peers and ourselves. Fund administration, done well, requires carefully selecting smart, dedicated professionals and providing them with the resources, training and workplace culture that will engender their loyalty and bring out their best. To that end, we strive to develop and nurture relationships that are characterized by trust, respect, and affection. We look for colleagues - and clients - who will share and reciprocate these values. The Location Our location is central to our mission. Stone Coast is in the heart of Portland's Old Port waterfront, a picture-perfect tourist destination that we're fortunate to call home. Our offices offer beautiful views of Portland Harbor and the islands of Casco Bay. From our front door, we can walk to award-winning restaurants, cafes, museums and shops. Living in Portland and surrounding areas offers excellent schools, minimal commutes and proximity to beaches, mountains and state parks.

We've founded a company that values you: your time, your career, your talents and drive. We seek hard-working applicants ready to be trained for an exciting role in a fast-paced financial company. We offer remote work flexibility, competitive pay and benefits, rapid opportunity for promotion, and the chance to give back through fully paid community service days. We invest in our employees and our community, and our accelerated growth, dynamic company culture, and high retention rate speak for themselves. As always, we will train the right candidate for the role. Remote/Hybrid Work Flexibility This position offers hybrid remote work flexibility within Maine (minimum 2 in-office days per week). Fully remote work opportunities will be considered for residents of one of the following states: FL, GA, IN, IO, KY, ME, MI, MO, NH, NJ, NC, PA, RI, SC, TX, VA, WI. The Position As a member of the Investor Services team, the Senior Investor Services Representative is responsible for the servicing of client investors, analyzing, interpreting and processing investor transaction requests using knowledge and understanding of fund structures, relevant provisions of subscription documents, and fund offering documents as they pertain to investor services, as well as applicable laws and regulations such as FINRA rules, SEC accredited investor and qualified client rules, AML, ERISA, FATCA, and others, as well as for reviewing Investor Services Representatives' data entry into various platforms and providing relevant feedback and guidance for data quality control. Accordingly, the position has the following responsibilities: Analyze and assess transaction information to process investor subscription, transfer, and redemption requests in accordance with established department procedures and client-specific requirements. Set up and record investor and transaction information. Review the entry, maintenance, and reporting of investor information, investor attributes, and investor capital activity into the investor accounting system and/or investor services system and supporting databases. Mentor, train, and support team members, being a resource to Investor Services Representatives within the group and promoting an environment of teamwork and collaboration. Respond to all client service requests and collaborate and communicate with both IS colleagues and cross-departmental colleagues to provide best possible service and apply judgement as to when escalation is required. Participate in team meetings, trainings, user testing in support of technology initiatives, and cross-functional or companywide projects. Qualifications and Experience The ideal candidate has the following: Three or more years of experience in Investor Services for hedge funds and is comfortable and proficient acting as a primary liaison with fund managers and investors Demonstrates superior verbal and written communication skills Communicates complex concepts comfortably, respectfully, and proficiently in both verbal and in written form Demonstrates effective client service-oriented attitude Learns quickly to work with new systems and technology Experience reviewing and understanding legal documents, entity formation documents (such as foundation charters, trust documents, LLC agreements), fund offering documents, subscription agreements, client and company policies, and regulatory guidance a plus Desires and is able to learn quickly, adapts to change and growth, and thrives in a fast-paced environment Possesses a strong work ethic and is detail-oriented, organized, and conscientious Successful experience working in a team and enjoys establishing and nurturing positive relationships with coworkers, clients, and business partners Education Requirements Four-year college degree preferably in Accounting, Finance, Business Management or Economics Application Requirements Please be sure to include an updated resume with your application. Cover letters are read and considered, although they are not required. Interested? We seek high aptitude, intellectually curious candidates that enjoy working as part of a team, satisfying our clients and striving for the highest standards. The quality of our services derives solely from the quality of our people. Therefore, we seek smart, hard-working, ethical, and friendly professionals - from recent college graduates to fund administration veterans. Not sure if this role is the perfect fit? We encourage you to apply anyway. We know that everyone brings unique experiences and skills to the table, and you might be exactly who we are looking for. Take a chance, submit your application today! Inclusivity & Equal Opportunity Statement At Stone Coast, we strive to reflect the community of which we are so grateful to be a part and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and colleagues without regard to race, religion, ethnicity, national origin, sex or orientation, gender or identity, disability, age, veteran status, and any other basis or status designated under applicable laws. If you don't see an opening for which you are qualified, but do have relevant industry experience, please feel encouraged to apply to our General Application at the Career Center at ******************* . Our growth compels us to continuously search for talent, and we may be contemplating a position that fits your experience. The Company Stone Coast Fund Services is an award-winning, steadily growing hedge fund administrator that's found a better way in a better place. With a sole office in Portland, Maine, Stone Coast comprises over 200 hard-working and smart professionals who deliver administration services to over 100 hedge fund managers around the country with investors around the world. We hire carefully, treat people well, and are rewarded by low turnover in an industry where high turnover is the norm. The Mission Our mission, to “take pleasure in work done well, and in working well with others,” is an obligation to our clients, to their investors, to our communities and ultimately to our peers and ourselves. Fund administration, done well, requires carefully selecting smart, dedicated professionals and providing them with the resources, training and workplace culture that will engender their loyalty and bring out their best. To that end, we strive to develop and nurture relationships that are characterized by trust, respect, and affection. We look for colleagues - and clients - who will share and reciprocate these values. The Location Our location is central to our mission. Stone Coast is in the heart of Portland's Old Port waterfront, a picture-perfect tourist destination that we're fortunate to call home. Our offices offer beautiful views of Portland Harbor and the islands of Casco Bay. From our front door, we can walk to award-winning restaurants, cafes, museums and shops. Living in Portland and surrounding areas offers excellent schools, minimal commutes and proximity to beaches, mountains and state parks.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax Services Manager - Financial Services Office - Customer Tax Operations and Reporting (CTOR)** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! **The opportunity** Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting & withholding matters. You will work in a group environment on challenging information reporting and withholding engagements across all financial services sectors. We offer the specialization in assisting clients with mission-critical operational tax issues and customer reporting issues. Specifically, our experienced practitioners work across tax and operations to deliver advice and support throughout the project lifecycle. You will work closely with colleagues to assist clients in understanding relevant tax rules and implementing changes to their operations, processes and systems. The CTOR team works on challenging information reporting and withholding engagements in the financial services, banking, insurance, and multinational sectors. These engagements will primarily focus on non-resident alien (NRA) withholding and reporting (IRC Sections 1441 to 1446), Foreign Account Tax Compliance Act (FATCA), and domestic withholding and reporting matters. You can expect to work on engagements dealing with the FATCA, cost basis reporting, and various other global compliance and reporting initiatives, such as the Common Reporting Standard (CRS). As you progress within EY and our CTOR tax team, you will become a trusted business advisor to your clients. As you develop, you will benefit from being led and mentored by nationally recognized tax professionals who include some of the firm's most senior tax talent. The CTOR Tax Services practice invests in the development of its team, with frequent virtual training, update calls and in-person trainings to help individuals develop technical skills and learn about new areas of the law. Through your experiences, you will develop your skill sets and learn how CTOR requirements are managed within large to medium size companies. **Your key responsibilities** You will interface daily with superiors, peers and subordinates and clients on large and small CTOR projects. This could include interpreting IRS Code and Regulations, drafting guidance, data analyzation and requirements development that help clients translate and implement these rules. You may conduct a gap analysis of the current state of clients' policies, procedures and systems and write business requirements. You will be part of a team that prepares documentation including presentations and flow charts. You will be involved in technical analysis, process improvement and respond to requests for proposals from clients. You will also get the opportunity to support the development of innovative technology solutions, as well as train and manage staff located in remote delivery centers. **Skills and attributes for success** + Ability to read and interpret IRS Code, regulations and instructions + Strong writing skills for policy and procedure writing is a must + Ability to interface with all facets of our business + Ability to multitasking and project management capability + Creative problem solving, strong critical thinking + Ability to drive success as both an individual contributor and team member. **To qualify for the role, you must have at a minimum** + A Bachelor's degree from an accredited college/university and J.D., LL.M. in Taxation, and/or Master's in Taxation (MST) preferred + A minimum of 5 years of relevant tax consulting or tax operational experience + Be a licensed attorney, CPA, Project Management Professional, Six Sigma, Lean or equivalent certification or a certified member of the Institute for Professionals in Taxation or have the ability to obtain one of these designations **Ideally, you'll also have** + Active participation in industry groups such as SIFMA, ABA, IIB + The ability to understand and implement tax rules + A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters **What we look for** We are interested in candidates with strong organizational skills and a proven record of multitasking and working effectively across multiple projects and deadlines. Successful candidates also possess great communication and leadership skills and thrive in an exciting and growing team environment. Ultimately, if you are ready to progress in your career, take ownership of your development and make a measurable difference in both your career and your community, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $187,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,600 to $212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Our clients operate in a world where achieving and sustaining performance is more difficult than ever. As an EY professional, you will help them grow and turn their strategy into reality. You'll work with high-performing teams that drive growth and deliver exceptional client service, contributing to building a better working world. **The Opportunity** As an Enterprise Asset Management (EAM) professional, you'll focus on enhancing and digitally enabling our clients' work and asset management capabilities. You'll collaborate with high-performing teams to drive growth and deliver exceptional client service, ensuring better working assets. **Your Role** As a Manager, you will manage and deliver client engagements, often interacting at an executive level. You will also engage in sales and practice development activities, increasing value and efficiency. You'll mentor and coach team members, fostering an inclusive culture and high-performing teams. **Your Key Responsibilities:** + Provide Maximo/Maximo Application Suite (MAS) and related Field Service Management (FSM) work and asset management consulting services to EAM clients. + Mentor, coach, and counsel client team members, fostering an inclusive culture and high-performing teams. + Maximize operational efficiencies on engagements. + Perform functional tasks, including requirements development, configuration, maintenance, enhancements, and upgrades. + Understand the applications' functionality, intended processes, uses, and features that business partners can leverage. + Work with users and development staff on issues related to the implementation of maintenance, purchasing, service management, and inventory management. + Have experience with relational databases, reporting, and other technologies. + Understand software development and applications development life cycles, along with formal project management techniques. + Interact with users to obtain and share information needed for successful system implementation, upgrades, and maintenance. + Enhance our brand through strong external relationships across a network of existing and future clients. + Provide strategic and relevant insight, connectedness, and responsiveness to all clients to anticipate their needs. + Strengthen our collective EAM and FSM knowledge, helping resolve our clients' EAM and FSM challenges. + Develop external eminence in the EAM and FSM space. + Promote knowledge sharing and strengthen collective EAM and FSM expertise. **Skills and Attributes for Success:** + Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels. + Ability to challenge and inspire both coworkers and clients to think about difficult situations in new and transformative ways. + Provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. + Actively contribute to improving operational efficiency on projects and internal initiatives. + Consistently drive projects to completion with high quality, in line with our commitment to quality. + Lead teams or parts of teams on engagements, anticipating and identifying risks and escalating issues as appropriate. + Help create a positive learning culture, coach and counsel junior team members, and help them develop. **To qualify for the role you must have** + Bachelor's degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or a related field. + Minimum of five years of related work experience or a graduate degree and four years of related work experience. + Minimum of four years of experience delivering Maximo/MAS and/or FSM consulting services to EAM clients. + Experience leading teams and managing engagement economics. + Flexibility to work across consulting services if needed. + Willingness to travel up to 60+%; valid driver's license and US passport required. **Ideally, you will also have** + Utility experience is a major plus. + Experience with Schedule, Dispatch, and Mobile processes and related technologies. + Experience with asset management lifecycle processes, including compatible unit estimating and as-built. + Master's degree in Information Technology, Business Administration, or a related field. + Experience with SAP EAM, Infor EAM, and/or Oracle products. + EAM Configuration tools experience is desired. **What We Look For** We're interested in passionate leaders with a strong vision and a desire to stay on top of trends for their areas of expertise, and specific skills and knowledge to contribute to our clients and teams. If you have a genuine passion for helping businesses achieve the full potential of their data, this role is for you. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Tax - Business Tax Services Fiduciary/Trust & Estate Tax Administration Services - Financial Services Organization - Senior Manager** **The Opportunity** EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! FTEAS provides fiduciary/court accounting services for trusts and estates serving banks, law firms, family offices, and individual and professional trustees throughout the United States. The Senior Manager is part of the leadership team and plays an integral role in the overall strategy and success of the FTEAS business. Responsibilities include technical review of complex trust & estate fiduciary accountings; managing client relationships; business development; supervision, training, and development of staff; recruiting; maximizing operating efficiency; and maintaining profitability. Incumbent will ensure compliance with all EY processes and procedures including onboarding new clients and setting up new matters, complying with independence, eDocs, and technology initiatives. **Your Key Responsibilities** + Technical review of complex trust and estate accountings. + Managing teams to ensure accuracy and timely delivery of work products to clients. + Managing client relationships. + Actively participate in business development including weekly sales calls, client presentations, marketing efforts and business development meetings. + Commit to client satisfaction by providing timely and effective responses to client needs and compliance requirements, thereby enhancing long-term working relationships. + Provide estimates for new accounting work and prepare all required documentation for new engagements. Work with the various EY channels to establish client and/or engagement codes for all business. Vet matters for Independence and oversee/ensure compliance with eDocs. + Build and maintain strong relationships with internal EY groups. + Develop operational efficiencies to deliver timely high-quality services and work products. + Contribute to a flexible, stable and team-oriented working culture that fosters staff development. + Complete self- study courses to maintain and enhance knowledge of fiduciary accounting and software applications, and to meet Firm continuing education requirements. + Review and monitor engagement profitability, staff efficiency and workload assignments to meet deliverables. + Work to ensure all projects are properly and timely billed and oversee follow-up with clients regarding bill collections. + Decisions made by the Senior Manager include review of accountings, the interpretation of trust documents; reviewing and interpreting accounting concepts and state/local filing requirements; reviewing tax documents; reviewing bank, brokerage statements and other documents in connection with the preparation of accountings; developing and applying processes to meet the needs of the engagements and the business in general. **Skills and Attributes for Success** **To qualify for this role, you must have** + Bachelor's degree. + CPA, EA, licensed Attorney, Professional Fiduciary or CTFA (Certified Trust and Fiduciary Advisor) certification + 10+ years of fiduciary/court accounting experience at a bank, law firm or CPA firm with a proven track record of successfully managing staff and engagements + Excellent technical fiduciary accounting skills. + Experienced at reviewing complex accountings and IRS Forms 706, 1041 and K-1s. + Understanding complex investments and tax concepts. + Understanding of trust structures and trust terminology. + Ability to review and interpret trust agreements and estate planning documents. + Comfort and ability to research state specific principal and income acts and other relevant state laws. + Strong management and leadership skills. + Strong client interaction skills. + Strong business development skills. + Excellent organizational skills. + Proficient with software applications, including Thomsons Reuters fiduciary accounting software - FAS, Microsoft Word, and Excel. + Thorough understanding of fiduciary tax law and concepts required to prepare fiduciary/court accountings. **Ideally, you will have** + Experience working with complex assets and large trusts and estates. + Experience working with family offices. + Demonstrated excellent interpersonal, analytical, and problem-solving ability. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $127,900 to $291,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $153,400 to $331,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

Industry/Sector Not Applicable Specialism State & Local Tax (SALT) Management Level Manager A career in our State and Local Tax Financial Services practice, within State and Local Tax services, will provide you with the opportunity to help our clients solve their business issues related to business restructuring, adoption of new tax laws, and communicating local tax developments. You'll help with assessing our client's state and local tax burden and recommend solutions that support their overall business objectives to ensure that their filling positions are consistent with good business practices and with the states applicable tax laws and rules. Our team helps our Financial Services clients transform risk and compliance related to state and local taxes into a business advantage by aligning their state tax plan with the business strategy. You'll focus on issues related to abandoned and unclaimed property, income and franchise tax, payroll and employment tax, credits and incentives, and indirect tax. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: * Develop new skills outside of comfort zone. * Act to resolve issues which prevent the team working effectively. * Coach others, recognise their strengths, and encourage them to take ownership of their personal development. * Analyse complex ideas or proposals and build a range of meaningful recommendations. * Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. * Address sub-standard work or work that does not meet firm's/client's expectations. * Use data and insights to inform conclusions and support decision-making. * Develop a point of view on key global trends, and how they impact clients. * Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. * Simplify complex messages, highlighting and summarising key points. * Uphold the firm's code of ethics and business conduct. The Opportunity As part of the State and Local Tax Financial Services team you are set to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. You play a visible role in cultivating meaningful client relationships, inspiring your team, and navigating ambiguity, while upholding PwC's quality standards and contributing to the firm's purpose, principles, and broader business strategies. Responsibilities * Manage client service accounts and lead engagement workstreams * Develop, mentor, and supervise team members to deliver top-notch results * Independently tackle and resolve intricate problems * Foster and maintain significant client relationships * Inspire and guide teams through ambiguous scenarios * Maintain PwC's quality standards and support the firm's strategic objectives * Leverage technology and innovation to boost efficiency and effectiveness * Drive initiatives in digitization and automation to provide client impact What You Must Have * Bachelor's Degree in Accounting, Taxation * 4 years of experience * CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity What Sets You Apart * Master's Degree preferred * Broad knowledge in partnership tax compliance * Proficiency in tax return production and audit defense * Proficiency in tax consulting and structuring * Client relationship management skills * Proven leadership in supervising and coaching teams Travel Requirements Up to 20% Job Posting End Date Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

**Specialty/Competency:** State & Local Tax (SALT) **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 20% A career in our State and Local Tax Financial Services practice, within State and Local Tax services, will provide you with the opportunity to help our clients solve their business issues related to business restructuring, adoption of new tax laws, and communicating local tax developments. You'll help with assessing our client's state and local tax burden and recommend solutions that support their overall business objectives to ensure that their filling positions are consistent with good business practices and with the states applicable tax laws and rules. Our team helps our Financial Services clients transform risk and compliance related to state and local taxes into a business advantage by aligning their state tax plan with the business strategy. You'll focus on issues related to abandoned and unclaimed property, income and franchise tax, payroll and employment tax, credits and incentives, and indirect tax. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: + Develop new skills outside of comfort zone. + Act to resolve issues which prevent the team working effectively. + Coach others, recognise their strengths, and encourage them to take ownership of their personal development. + Analyse complex ideas or proposals and build a range of meaningful recommendations. + Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. + Address sub-standard work or work that does not meet firm's/client's expectations. + Use data and insights to inform conclusions and support decision-making. + Develop a point of view on key global trends, and how they impact clients. + Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. + Simplify complex messages, highlighting and summarising key points. + Uphold the firm's code of ethics and business conduct. The Opportunity As part of the State and Local Tax Financial Services team you are set to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. You play a visible role in cultivating meaningful client relationships, inspiring your team, and navigating ambiguity, while upholding PwC's quality standards and contributing to the firm's purpose, principles, and broader business strategies. Responsibilities - Manage client service accounts and lead engagement workstreams - Develop, mentor, and supervise team members to deliver top-notch results - Independently tackle and resolve intricate problems - Foster and maintain significant client relationships - Inspire and guide teams through ambiguous scenarios - Maintain PwC's quality standards and support the firm's strategic objectives - Leverage technology and innovation to boost efficiency and effectiveness - Drive initiatives in digitization and automation to provide client impact What You Must Have - Bachelor's Degree in Accounting, Taxation - 4 years of experience - CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity What Sets You Apart - Master's Degree preferred - Broad knowledge in partnership tax compliance - Proficiency in tax return production and audit defense - Proficiency in tax consulting and structuring - Client relationship management skills - Proven leadership in supervising and coaching teams Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $99,000 - $266,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: *********************************** \#LI-Hybrid

What You'll Do As Performance Manager with Fedcap Families, you will lead one of our Opportunity Centers supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. As the primary contact for referred families, you will provide individualized career services to help participants prepare for, secure, and sustain employment-laying the groundwork for long-term economic mobility. We're seeking a leader who combines strong operational skills with a genuine commitment to helping others. The ideal candidate understands the complex barriers families face-such as poverty and housing instability-and approaches problem-solving and team management with empathy, collaboration, and data-driven decision-making. At Fedcap, we value innovation, accountability, and results. This role is key to driving measurable job placements and supporting participants in achieving greater stability, independence, and opportunity. If you're passionate about leading with purpose and making a meaningful impact in your community, we'd love to hear from you. Your Responsibilities Will Include: Manage daily operations and performance of one or two Opportunity Centers, leading a team of six to 20 staff to foster a high-energy, accountable, and growth-focused environment. Conduct weekly data-informed supervisions and regular performance reviews to drive continuous improvement and staff development. Collaborate with local leaders and program staff to develop solutions and lead initiatives for program growth and improvement. Represent Fedcap at external partnership and networking events, building community connections. Oversee quality assurance by auditing cases monthly to ensure compliance and readiness Serve as hiring manager for open positions, proactively address performance challenges, and support employee growth through coaching and feedback. What We're Looking For Bachelor's degree, in Social Work, Counselling, Psychology, Human Services, Public Administration, Business Administration, or a related field. Master's degree preferred At least 3 years' experience in career services, case management, workforce development, or social services-preferably serving low-income, TANF, or other public-benefit populations. Experience in related fields such as education, healthcare administration, retail or hospitality management, or human resources is also valued. At least 5 years' experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services. Exceptional interpersonal and relationship-building skills grounded in empathy, cultural humility, and a belief in the capacity of people. Proven strong customer service mindset, with the ability to anticipate employer, funder, participant and team needs, respond quickly, and sustain trust-based relationships. Exceptional written and verbal communication skills, with the ability to convey value, manage stakeholder expectations, and influence without formal authority. Strong data literacy, including experience managing dashboards, KPIs, and performance reports to guide strategic decision-making. Excellent organizational and time management abilities, with skill in prioritizing and tracking multiple cases in a fast-paced, data-driven environment. Technologically proficient and adaptable, with experience documenting services and outcomes in electronic case management systems (ECM and CRM platforms) and strong proficiency in Microsoft Office Suite, Microsoft Teams, and collaboration tools such as Zoom and SharePoint. Compensation & Benefits Minimum starting salary $60,000, depending on experience. Comprehensive benefits package including health, dental, vision, retirement, and generous paid time off. REAL opportunity for advancement supported by our ongoing professional development, training, and education! Who We Are Our mission at Fedcap Families is to help Maine families achieve long-term economic well-being through access to employment, training and education, and community resources. Our program was designed to meet the existing and emerging needs of the people of Maine - both long-term Maine residents as well as New Mainers building a future in our beautiful state. Our services include case management, work readiness, vocational and employer-based training, job placement, and post placement support. We provide services statewide through 16 locations throughout Maine employing 185 talented, caring team members who are passionate about our work and committed to ensuring that every person served experiences the dignity that comes from being self-sufficient. The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About the Role Carrier Commercial Services has an opening for an experienced Commercial HVAC Area Manager for our Mountain West area. It is responsible for growing the market share of the Carrier Commercial Services business in this focused area through new business development working in conjunction with the sales organization. Products and services include Repair Service, Maintenance Contracts, and Modernization Projects. The ideal candidate will have strong business acumen, including a detailed understanding of the technical sales process and operations management. Key Responsibilities Maintain culture of safety and continuous improvement Lead Operations team in execution of sales commitments and work orders Partner with sales organization to develop and execute strategic plan to drive accelerated market growth in assigned area based on revenue and EBIT plans for the area Accountable for technician productivity, order completion, connecting digital assets and customer retention Maintain client relationships based on professional credibility and product knowledge Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services. Collaborate with internal teams to ensure alignment with customer needs and expectations Forecast, monitor, and document financial performance against plan Ensure customer satisfaction by on-time performance and delivery to customer commitments Responsible for operational sales targets Responsible for ensuring Daily Management Board meetings are happening for all markets within their area (in either one or multiple meetings). The Area Manager is a required attendee for these meetings Monitor all core KPIs outlined in Daily Management Board cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB Partner with leadership and discuss performance on Daily Management Board KPIs and actions to improve on any underperforming KPIs. Area Managers should proactively come prepared to discuss these items via the action card Responsible for ensuring Schedule and Optimization guidelines & best practices are followed Required Qualifications Bachelor's degree or 7 years of HVAC Operations Leadership in lieu of education requirement 8+ years of sales, operations or leadership experience Preferred Qualifications 5+ years of experience in HVAC operations leadership Strong experience in Microsoft Office Suite, Salesforce, and SAP Customer-centric mindset Proactive and able to balance multiple priorities Able to build strong relationships across industries and functions Excellent communicator - oral, written, etc. Understanding of financial and accounting principles Strong service operations background Intimate knowledge of HVAC and/or building technologies industry Ability to manage within a large matrixed organization Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

Description Service Supervisors leads the field service representatives who perform on-site routine services including installation, maintenance, and repair. Manage the scheduling and training of field service technicians. Handles service contracts and directs support services. Must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills and by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES Develops methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Develop workflow for the field service team. Assist in goal setting, skill enhancement and performance reviews activities for field service staffs. Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by the staff. Provide training to service staff as needed. Provide support and guidance to service staff to ensure timely and quality customer services. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Documents service and installation actions by completing forms, logs, and records. Operate vehicle in a safely manner and use field automation systems. Follow all company's filed procedures and protocols. Updates job knowledge by participating in educational opportunities; reading professional publications. Build positive relationships with customers. Diagnose and support entire machine systems and in assist customers within the field operation and adjustments. Support service teams in achievement of service goals. Assist in interviewing and hiring new professionals. Ensure that the resources are properly trained to meet service objectives. Oversees company vehicles, inventory and tools in proper working condition. Maintains knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. This includes manufacturer training and on the job training. Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed. MANAGEMENT AND SUPERVISORY RESPONSIBILITY Typically reports to Management Direct Supervisor job title(s) Typically include: Service Manager, Regional Service Manager Job is directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised: JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Ability to establish and maintain effective working relationships with employees, businesses and community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws. EDUCATION AND EXPERIENCE REQUIREMENTS Associate degree (A. A.); Bachelor's Degree. 3+ years of related experience and/or training; or equivalent combination of education and experience. WORKING CONDITIONS Regular business hours. Some additional hours may be required. Travel requirements: Domestic: Up to 20% Climate controlled office environment during normal business hours. PHYSICAL REQUIREMENTS Sitting Up to 7 hour(s) a day Lifting Up to .5 hour(s) a day, up to 50lbs max. ^ Walking Up to 2 hour(s) a day Pushing/ Pulling Up to .5 hour(s) a day, up to 50lbs max. ^ Standing Up to 4 hour(s) a day Climbing Up to .5 hour(s) a day Bending/ Squatting/Stooping Up to 1 hour(s) a day Stairs Up to .5 hour(s) a day Reaching Up to 2 hour(s) a day Ladder Will not apply generally Balancing Will not apply generally Step stool Will not apply generally Twisting Up to 1 hour(s) a day Excessive heat exposure Will not apply generally Crawling Will not apply generally Excessive cold exposure Will not apply generally Hands in water Will not apply generally Dust exposure Will not apply generally Kneeling Up to 1 hour(s) a day Lound noise exposure Will not apply generally Data Entry/Typing Up to 4 hour(s) a day Humidity exposure Will not apply generally Unusual hearting or vison demands: None Specified ^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. DISCLAIMER The preceding has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions. This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer. Page 1 of 3

Employment TypeFull Time Are you a retail professional ready to take the next step in your career? ActionLink has a new opportunity for a highly organized, detail-oriented field retail leader to remotely manage and coach a team of tech-oriented Merchandising Specialists located throughout a designated territory. The District Manager will lead the execution of multi-unit merchandising operations for our retail vendors and consumer electronic client partners. This individual should have a passion for the growing world of home technology and enjoy providing guidance and oversight for others. As an ActionLink Merchandising District Manager, you'll play a pivotal role in shaping the retail landscape by influencing customer perceptions and introducing cutting-edge display innovations.Come be part of a teamthat is redefining the future of retail! What We Offer + Represent a variety of industry-leading home electronics manufacturers + $52,000 - $58,000 annual salary range, with bonus potential + Diverse mixture of remote work and field travel + Supportive merchandising team development & leadership + Medical, dental, vision, life, and prescription insurance plans + Laptop and monthly internet/phone stipend + Travel reimbursements + Paid vacation & sick time + Paid holidays + 401(k) option with employer match Duties + Maintain productive relationships with direct reports and retail store leaders + Complete weekly field visits to audit completed merchandising projects + Utilize MS Excel to report in-field measures and monitor progress towards achieving clients' compliance standards + Assist with leading New Hire Orientation calls to effectively acclimate new hires to the ActionLink team + Ensure direct reports complete all required ActionLink training courses + Mentor, develop, and reward employees to improve performance and retention + Monitor performance of all direct reports and follow employee discipline procedures when necessary + Ensure timely and accurate completion of all field call reports and payroll timesheets + Collaborate with Regional Manager on analyzing business results and recommending process improvements + Work closely with Recruiting and Human Resources to fill staffing needs and assist with employee relations issues + Adhere to guidelines of the ActionLink Travel and Expense Policies Qualifications + Previous retail leadership or supervisory experience, preferably managing a remote field team in a multi-unit environment and/or within a 3PL organization + Knowledge of retail planograms and merchandising execution + Consumer electronics industry experience is a plus + Superior time management and organizational skills to successfully work within strict retail deadline demands, administrative reporting timelines, and execution goals + Excellent written and verbal communication skills + Strong proficiency utilizing Microsoft Excel Physical Requirements + Must have the ability to travel locally by vehicle and nationally by plane as needed + Must have and maintain a valid driver's license and be able to rent a car under ActionLink's corporate insurance standards + Must have access to a quiet home office space, reliable high-speed internet connectivity, and a smartphone with data plan + Must be mobile and able to sit/stand for extended periods of time + Must be able to lift up to 50 lbs. without assistance Equal Opportunity Employer

The School of Marine Sciences invites applications for a soft-money funded Ocean Operations Manager position. The successful candidate will work with current research operations faculty and staff to ensure continued high-level functioning of the University's portfolio of infrastructure and projects associated with NERACOOS (Northeastern Regional Association of Coastal Ocean Observing Systems) and CARICOOS (Caribbean Coastal Ocean Observing System) operations, under the umbrella of the NOAA-funded Integrated Ocean Observing System association. In addition to helping manage our ongoing ocean observing systems, the successful candidate will supervise scientific staff and help improve, modernize, and deploy buoy arrays and related infrastructure. The work will be based primarily on our Orono campus, benefiting from access to facilities and collaboration opportunities at the Darling Marine Center and the University of Maine at Machias, as well as partnerships with other institutions across the state. In-state and international travel will be required to assist with deployment and recovery in the Gulf of Maine and the American Caribbean. The initial appointment will be for thirteen months, with renewal contingent on funding and successful performance. Typical hiring range for this soft-money funded position is $65,000 to 73,000 commensurate with qualifications and experience. Complete Job Description About the University: The University of Maine is a community of more than 11,900 undergraduate and graduate students, and 2,500 employees located on the Orono campus, the regional campus in Machias, and throughout the state. UMaine is a land, sea and space grant university, and maintains a leadership role as the University of Maine System's flagship institution. UMaine is the state's public research university and a Carnegie R1 top-tier research institution, dedicated to providing excellent teaching, research and service for Maine, the nation and the world. More information about UMaine is at umaine.edu. The University of Maine offers a wide range of benefits for employees including, but not limited to, tuition benefits (employee and dependent), comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long term disability as well as retirement plan options. UMaine is located in beautiful Central Maine. Many employees report that a primary reason for choosing to come to UMaine is quality of life. Numerous cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, and a reasonable cost of living make the greater Bangor area a wonderful place to live. Learn more about what the Bangor region has to offer here. Qualifications: Required: Typically has the education associated with an MS degree and at least five years of experience in ocean engineering or a related field. Expertise in ocean observation methods and instrumentation Demonstrated ability to manage infrastructure operations Strong written and oral communication skills Ability to manage data and maintain operational records Experience with personnel management Ability to travel internationally and execute ship-based instrument deployment and recovery Non-UMaine ships may sometimes be used for deployment, and these vessels may have vaccination requirements. Must hold a valid driver's license Ability to lift 30-50lbs. Preferred: PhD degree in an oceanography or engineering field Interest in working with interdisciplinary teams that include natural and social scientists Other Information: To be considered for this position you will need to “Apply” and upload the documentation listed below: 1.) a cover letter which describes your experience, interests, and suitability for the position 2.) a resume/curriculum vitae Candidates selected to proceed to the final stages of the search process will be requested to provide a list of names and contact information for references. Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University. For full consideration, materials must be submitted by 4:30 p.m. EST on February 3, 2025. The successful applicant is subject to appropriate background screening and post-offer physical. In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information, or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, ************, TTY 711 (Maine Relay System). Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University's crime statistics for the past three calendar years; and disclosures regarding the University's current campus security policies. You may view the University's Annual Security Report. If you wish to have a paper copy of the ASR or you need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please contact: UMaine Police Department, 81 Rangeley Rd., The University of Maine, Orono, ME 04469-5794, or call ************.

Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. **Skills/Qualifications** Required + High School Diploma/GED; Bachelor's degree preferred Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: + Have an active driver's license + Be at least 21 years of age + Obtain a DOT medical certification + Provide documentation regarding their previous employment Preferred + Experience working in a sales related role + Customer service experience, preferably in an industrial or service industry + Training or instructor experience **Benefits** Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities **Company Information** Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** Service **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift \#INDT2

About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports. What You'll Do * Attract, hire, develop and retain the best team to meet both short and long-term business goals. * Monitor performance and consistently followup to ensure results are delivered. * Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability. * Foster and maintain an inclusive and collaborative work environment. * Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality * Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business. * Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies. * Identify and solve problems with sustainable solutions * Maintain a keen awareness of the external market and competition * Ensure stores are operating in compliance with all Gap Inc. policies and procedures Who You Are * Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities * Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores * Demonstrated ability to build diverse, high performing teams with an inclusive environment * Demonstrated ability to deliver an exceptional customer experience via all channels * Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change. * Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals. * College degree preferred. * 3+ year's multi-unit, high volume, complex business leadership preferred. * Flexible to work days, nights, weekends and holidays to meet the needs of the business. * Ability to travel overnight and/or between stores as required. * Ability to lift and carry 30lbs. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management. **Responsibilities** + **Workflow and process management** - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they're updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. + **Process Improvement** - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance. + **Project Management** - Manage cross-functional projects and teams by working with business stakeholders across the organization as well as manage multiple projects with competing priorities simultaneously. Develop/manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. Synthesize feedback and communicate progress regularly to stakeholders + **Stakeholder management** - Work with a global team of stakeholders to ensure client needs are being met. Synthesize feedback and communicate progress regularly to stakeholders. Intake new workflow requests from stakeholders and collaborate to implement them. + **Team management** - Create a clear and organized structure for a global team. Hold regular 1:1s with team members. Develop and implement feedback channels for team members and conduct performance reviews and improvement plans. Ensure the team is adequately staffed at all times, conduct interviews, make hiring decisions and work with recruiters to manage the hiring process. Develop, execute and oversee training programs. Identify, document and mitigate HR issues. Review timesheets and expense reports. **Requirements** + BA/BS degree + 3+ years of people and program management experience with a track record of increasing responsibility + Exceptional leadership, management, communication and collaboration skills + Experience in vendor management processes including managing multiple vendors in multi-year contracts and execution of outsourcing projects + Excellent verbal & written communication skills; ability to effectively communicate with and influence multiple partners and stakeholders + Outstanding problem-solving, critical thinking and analytical skills and experience in applying project management techniques + Experience streamlining complex processes and implementing workflows designed to increase efficiency + Ability to work independently and drive projects to completion with minimal guidance + Very strong organizational skills with a high attention to detail + Demonstrated ability to create, analyze and report metrics, including knowledge of intermediate Excel/Google Sheets functions (e.g. vlookups, pivot tables) + Ability to deal with multiple conflicting priorities and stakeholder issues and driving towards pragmatic decisions/actions + Experience creating and presenting business reviews + Prior experience of having supporting Global clients in a fast changing product environment **Preferred Qualifications** + Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools + Proven experience in risk and change management + Lean/Six Sigma Green/Black Belt with an experience of having a minimum of 2- 3 projects + Experience in managing Team Leads (or equivalent) and remote team members + Experience managing creative teams + Tech savvy and proficient with Google products + Experience in risk and change management **Work Environment & Schedule** + 40 hours per week. + Remote work environment. + Must be available to work one of the two shifts below: + Thursday - Monday shift from 1pm to 10pm PST (with an hour break) + Saturday - Wednesday shift from 5am to 2pm PST (with an hour break) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Salary Range for this role: $24-$26 USD Vaco, LLC ("we," "our," or "Vaco") respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California ("consumers" or "you"). For additional details, click here (************************************ . California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees (***************************************************************************************************************** . Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

You will be responsible for day to day operations of the project which includes, but is not limited to, people leadership, new processes implementation, performance management, SLA development, training, critical issue resolution, ongoing workforce planning, business reviews and day-to-day vendor relationship management. **Responsibilities** + **Workflow and process management** - Develop and consistently meet and report on SLAs. Create SOPs and documentation as needed and ensure they're updated regularly. Continually optimize workflows for both client and team members. Review team member data, develop QA frameworks and report on team performance and metrics via MBRs/QBRs. Develop and manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. + **Process Improvement** - Review vendor data, identify workflow process improvement opportunities and drive improvement of vendor performance and SLA compliance. + **Project Management** - Manage cross-functional projects and teams by working with business stakeholders across the organization as well as manage multiple projects with competing priorities simultaneously. Develop/manage project trackers, timelines, and lead cross functional groups to deliver on project objectives. Synthesize feedback and communicate progress regularly to stakeholders + **Stakeholder management** - Work with a global team of stakeholders to ensure client needs are being met. Synthesize feedback and communicate progress regularly to stakeholders. Intake new workflow requests from stakeholders and collaborate to implement them. + **Team management** - Create a clear and organized structure for a global team. Hold regular 1:1s with team members. Develop and implement feedback channels for team members and conduct performance reviews and improvement plans. Ensure the team is adequately staffed at all times, conduct interviews, make hiring decisions and work with recruiters to manage the hiring process. Develop, execute and oversee training programs. Identify, document and mitigate HR issues. Review timesheets and expense reports. **Requirements** + BA/BS degree + 3+ years of people and program management experience with a track record of increasing responsibility + Exceptional leadership, management, communication and collaboration skills + Experience in vendor management processes including managing multiple vendors in multi-year contracts and execution of outsourcing projects + Excellent verbal & written communication skills; ability to effectively communicate with and influence multiple partners and stakeholders + Outstanding problem-solving, critical thinking and analytical skills and experience in applying project management techniques + Experience streamlining complex processes and implementing workflows designed to increase efficiency + Ability to work independently and drive projects to completion with minimal guidance + Very strong organizational skills with a high attention to detail + Demonstrated ability to create, analyze and report metrics, including knowledge of intermediate Excel/Google Sheets functions (e.g. vlookups, pivot tables) + Ability to deal with multiple conflicting priorities and stakeholder issues and driving towards pragmatic decisions/actions + Experience creating and presenting business reviews + Prior experience of having supporting Global clients in a fast changing product environment **Preferred Qualifications** + Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools + Proven experience in risk and change management + Lean/Six Sigma Green/Black Belt with an experience of having a minimum of 2- 3 projects + Experience in managing Team Leads (or equivalent) and remote team members + Experience managing creative teams + Tech savvy and proficient with Google products + Experience in risk and change management **Work Environment & Schedule** + 40 hours per week. + Remote work environment. + Must be available to work one of the two shifts below: + Thursday - Monday shift from 1pm to 10pm PST (with an hour break) + Saturday - Wednesday shift from 5am to 2pm PST (with an hour break) Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Salary Range for this role: $24-$26 USD Vaco, LLC ("we," "our," or "Vaco") respects your privacy and is committed to providing a transparent notice of our Notice at Collection and Privacy Policy for California Residents. This Notice and Privacy Policy for California Residents applies solely to those who reside in the State of California ("consumers" or "you"). For additional details, click here (************************************ . California residents may also access Vaco's HR Notice at Collection for California Applicants and Employees (***************************************************************************************************************** . Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Job title: Service Operations Manager Reports to: Sr. Operations Manager The Service Operations Manager's core responsibility is to the HAC service administration team, including service quoting, service technician scheduling, parts staging, service work order invoicing, rental commissioning, warranty processing, PM agreement quoting and administration. The role includes managing a team of service coordinators, service order processing, warranty administration and service invoicing. Service Operations will include customer survey responses and follow-up calls for service jobs to ensure we have met our customers' needs. Also responsible for technician utilization goals and gross margin target level achievement. This position works in cooperation with the Field Service Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: * High Level Business Objectives: * Work with Field Service Manager to develop a market strategy aimed toward account retention and services growth in the region. * Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. * Develop a team of highly knowledgeable and motivated Inside Service Support members and assist in them achieving their personal and professional goals. * Service Operations Leadership: * Work with Field Service Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. * Identify potential candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. * Assess performance of inside service support personnel. * Ensure that all customers are responded to in a timely manner regarding requests for service, service agreement visits, service quotations and site generated questions. * Ensure all service support personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. * Target a technician labor billable ratio level which matches company goals. * Maintain technician staffing at appropriate levels for business requirements. * Ensure that the order cycle time levels are consistent with company goals and invoices are processed accurately and timely. * Responsible for professionalism of inside service staff. * Compliance/Miscellaneous: * Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. * Maintain a clean, safe, working environment. * Travel as required to drive business activity if multi-branch support required. (100% in office) * Demonstrate flexibility/teamwork as additional items will be required to help grow the business. Education: * Associate Degree Preferred but not required. * Technical Training/Certifications in the compressed air industry is a plus. * High School Diploma Required Position Requirements: * Five years' service management experience in the compressed air industry (preferred), HVAC, industrial equipment, forklifts, or construction equipment. * Proven leadership experience with strong written and verbal communication. * Strong understanding of Microsoft office suite. * Experience with SAP brand ERP systems a plus. * Must be able to perform all functions of direct reports. Direct reports: * Service Coordinators The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.