Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookCompareFAQsPart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Clinical manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Dr. Michelle Cheshire
Clinical manager example skills
Below we've compiled a list of the most critical clinical manager skills. We ranked the top skills for clinical managers based on the percentage of resumes they appeared on. For example, 19.2% of clinical manager resumes contained patients as a skill. Continue reading to find out what skills a clinical manager needs to be successful in the workplace.

15 clinical manager skills for your resume and career

1. Patients

Here's how clinical managers use patients:
  • Counseled and educated patients about medications, safety, disease processes and community resources.
  • Maintained contact directly with patient, often opening Medicare cases and evaluating difficult patients.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clinical managers use customer service:
  • Participated on several committees including: patient satisfaction, communication, performance improvement, safety, customer service and outcome measures.
  • Created workplace policies, procedures, customer service tenets, and general administrative support guidelines to ensure overall efficiency and effectiveness.

3. Home Health

Here's how clinical managers use home health:
  • Served as Clinical Manager, responsibilities included weekly reimbursement reports via Home Health Gold and Home Solutions applications.
  • Managed multidisciplinary team performing home visits, home health and policy specific guidelines.

4. Direct Patient Care

Here's how clinical managers use direct patient care:
  • Analyze and evaluate quality assurance programs impacting direct patient care.
  • General business office & clinical operations; direct patient care

5. Quality Patient Care

Here's how clinical managers use quality patient care:
  • Directed and supervised employees engaged in clinical operations to ensure delivery of quality patient care.
  • Implement substantial reduction in overtime costs by utilizing creative scheduling while maintaining quality patient care.

6. Patient Education

Here's how clinical managers use patient education:
  • Improved provider and staff productivity, and strengthened patient education communications, developing and implementing robust new policies and administrative procedures.
  • Provided clinical health assessments, immunizations, in person and telephonic triage and patient education when necessary.

Choose from 10+ customizable clinical manager resume templates

Build a professional clinical manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your clinical manager resume.

7. Process Improvement

Here's how clinical managers use process improvement:
  • Attend required meetings and participate in committees as requested/assigned and implement process improvements to address problems and ensure quality patient service.
  • Facilitated bi-weekly team conference calls to evaluate current processes and identify process improvement opportunities in the delivery of patient care.

8. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how clinical managers use quality standards:
  • Possess strong organizational talents and ensures productivity meets or exceeds service and quality standards.
  • Ensured compliance with quality standards through ESRD regulatory requirements.

9. Clinical Services

Here's how clinical managers use clinical services:
  • Managed clinical services including oversight of clinical policies and procedures and daily activities of integrated care coordination team staff.
  • Develop and manage clinical service quality improvements; coordinate departments, schedule appointments, and manage daily operations.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how clinical managers use payroll:
  • Performed outpatient exams on military veterans, maintained clinic inventory, verify payroll, interview new applicants.
  • Staff scheduling, payroll, resolving various administrative/ clinical issues; participated in writing policy and proposals.

11. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how clinical managers use oversight:
  • Provided clinical and administrative oversight to ensure the provision of quality services along with efficient utilization of resources.
  • Provide clinical care support and oversight to 50+ rehabilitation clinicians including physical, occupational, and speech therapists.

12. Catheter

Here's how clinical managers use catheter:
  • Received Quality Improvement award for significantly improved adequacy, hemoglobin and catheter outcomes in 2015.
  • Monitored vital signs, medication administration, and catheter insertion/removal.

13. HIPAA

Here's how clinical managers use hipaa:
  • Maintained confidentiality and privacy in accordance with governing HIPAA regulations.
  • Maintained patient confidentiality to comply with HIPAA compliance guidelines.

14. ICU

ICU means intensive care units. It also has a name known as the critical care unit or intensive therapy unit. The ICU handles patients experiencing acute diseases or severe injuries that need specialized treatment procedures by specific professionals.

Here's how clinical managers use icu:
  • Lead Dietitian and care for 80 patients daily at level 2 Trauma ICU, cardiac and surgical, behavioral health floors.
  • Performed daily ICU rounds with Critical Care Team, Delivered nursing in-services, bi-weekly mediation safety lectures at nursing orientation.

15. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how clinical managers use performance improvement:
  • Assisted Administrator in meeting agency objectives, growth, and implementation of strategic plans, performance improvement activities and general supervision.
  • Devised, measured and assessed JCAHO and OBRA performance improvement standards and compiled statistics to benchmark staffing requirements and clinical productivity.
top-skills

What skills help Clinical Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What clinical manager skills would you recommend for someone trying to advance their career?

Dr. Michelle Cheshire

Associate Dean Undergraduate Programs, The University of Alabama

As nursing education transitions to competency based education I believe that students will graduate from programs more "practice ready". I believe that in the next 3-5 years having strong leadership and delegation skills will be critical for nurses to optimize patient care outcomes. The healthcare team is interdisciplinary so delegation and leadership for fellow nurses is not the only skill you will need. You will need to be able to lead a healthcare team with members from other disciplines within the healthcare arena.
Do you want to know more?
Read more about what experts have to say about clinical manager

List of clinical manager skills to add to your resume

Clinical manager skills

The most important skills for a clinical manager resume and required skills for a clinical manager to have include:

  • Patients
  • Customer Service
  • Home Health
  • Direct Patient Care
  • Quality Patient Care
  • Patient Education
  • Process Improvement
  • Quality Standards
  • Clinical Services
  • Payroll
  • Oversight
  • Catheter
  • HIPAA
  • ICU
  • Performance Improvement
  • Rehabilitation
  • Direct Supervision
  • Patient Satisfaction
  • Social Work
  • ICD-9
  • Staff Development
  • Physical Therapy
  • Patient Safety
  • Infection Control
  • Professional Development
  • OSHA
  • Patient Service
  • Compassion
  • Clinical Documentation
  • Patient Flow
  • EMR
  • Primary Care
  • Performance Evaluations
  • Clinic Operations
  • Performance Reviews
  • Medicaid
  • Clinical Supervision
  • HR
  • Medical Assistants
  • Hemodialysis
  • Direct Reports
  • Customer Satisfaction
  • Regulatory Compliance
  • Chart Audits
  • Team Work
  • QA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse executive management jobs