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Top Clinical Manager Skills

Below we've compiled a list of the most important skills for a clinical manager. We ranked the top skills based on the percentage of clinical manager resumes they appeared on. For example, 15.9% of clinical manager resumes contained patient care as a skill. Let's find out what skills a clinical manager actually needs in order to be successful in the workplace.

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The six most common skills found on Clinical Manager resumes in 2020. Read below to see the full list.

1. Patient Care

high Demand

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how Patient Care is used in Clinical Manager jobs:
  • Collaborate with surgeons, anesthesiologists and administration as well as other departments to maximize efficiency while assuring the safest patient care.
  • Ensured proper coverage for patient care areas by monitoring schedules and patient flow to improve/maintain daily and budgeted productivity goals/encounters.
  • Developed, prepared and maintained individualized patient care progress records with accuracy, timeliness, and according to policy.
  • Performed chart audits and assisted with performance improvements assurance activities designed to improve quality and continuity of patient care.
  • Investigated, provided and submitted information regarding incidents, complaints, patient care and internal operational issues.
  • Obtain initial and concurrent authorizations regarding patient care as dictated by Value Options regarding clinical medical necessity.
  • Manage subordinate supervisors who supervise nursing and patient care support employees with professional development and mentoring offered.
  • Monitored laboratory tests and medications of patients and worked closely with physicians to coordinate patient care.
  • Managed a high volume physical therapy practice with multiple physical therapists while promoting superior patient care.
  • Implement substantial reduction in overtime costs by utilizing creative scheduling while maintaining quality patient care.
  • Develop and implement policies and procedures for clinical and administrative procedures related to patient care.
  • Manage all patient care aspects, improving functionality and cost-efficiency, and maximizing customer satisfaction.
  • Helped to ensure the provision of optimum patient care and implementation of quality improvement activities.
  • Increased productivity coordinating daily staffing to ensure proper coverage and continuity of patient care.
  • Implemented policy and procedure changes, which increased profitability and provided better patient care.
  • Developed several medication use protocols and policies that led to improved Quality Patient Care.
  • Complied with strict hospital accreditation procedures and regularly interfaced with physicians for patient care.
  • Managed patient care activities within the budgetary and productivity guidelines of the department.
  • Ease Therapeutic Bodywork is a massage therapy clinic specializing in collaborative patient care.
  • Work collaboratively with interdisciplinary team to achieve exceptional patient care increasing FECC scores.

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2. Clinical Staff

high Demand

The clinical staff consists of people who work under a healthcare professional like a physician. Their job is to assist in healthcare professional services but not to report them directly. The clinical staff has direct contact with patients for diagnosis, treatment, and further care.

Here's how Clinical Staff is used in Clinical Manager jobs:
  • Provided consultation and training to clinical staff in motivational interviewing and treatment procedures for substance abuse and addiction clients.
  • Served as a liaison between medical provider and clinical staff addressing conflicts and cultivated team cohesion and development.
  • Supervised clinical staff in holding area, developed and implemented new performance improvement process in data collection.
  • Provide counseling for all clinical staff members at regular intervals offering support and encouraging professional growth.
  • Provide nutrition education and outreach to physicians, interdisciplinary clinical staff, patients, and caregivers.
  • Provide clinical leadership to five additional non-RN clinical staff providing telephonic health and wellness coaching.
  • Facilitate intake & triage of subjects by obtaining demographic, historical and clinical information.
  • Improved relationships with nursing leadership, physicians, hospital administration and ancillary clinical staff.
  • Directed management and supervision of clinical staff consisting of nursing and therapist professionals.
  • Worked with the clinical staff to educate on appropriate documentation and Oasis appropriateness.
  • Managed accounting administrative staff and clinical staff consisting of professional and clerical positions.
  • Recruited and directed all non-clinical staff to ensure the clinic operated efficiently.
  • Participate in continuing education seminars and present relevant material to clinical staff.
  • Mentored nursing and non-clinical staff on inpatient management and care coordination activities.
  • Developed and implemented clinic policies and evaluation of Clinical Staff and volunteers.
  • Established protocols for utilization of volunteers to enhance productivity of clinical staff.
  • Conducted monthly clinical staff meetings and provided opportunities for continuing education.
  • Provided nursing supervision of clinical staff, and confirmed ongoing competency.
  • Planned and organized staff development and orientation programs for clinical staff.
  • Provide on-site day-to-day management to providers, clinical and non-clinical staff.

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3. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Clinical Manager jobs:
  • Developed monthly, quarterly, and annual reports assessing compliance with policies and procedures, quality assessment indicators and customer satisfaction.
  • Implemented standards, maintained operational policies and procedures, and ensured clinical documentation met internal standards and external regulatory authorities.
  • Implemented Standard Operating Procedures to conduct daily access-to-care analysis and template management, maintaining access-to-care standards above 90%.
  • Managed clinical services including oversight of clinical policies and procedures and daily activities of integrated care coordination team staff.
  • Assured proper functioning of clinic security systems and provided monthly staff training of security and emergency policies and procedures.
  • Will also respond to all clinic emergencies and must be familiar with emergency equipment and all emergency operational procedures
  • Participate in the development and implementation of new operations procedures for ensuring authorization and billing for rehab services.
  • Incorporated current standards for pediatric emergency procedures into policies and training programs for medical and nursing staff.
  • Develop documentation forms, competency exams and orientation procedures to enhance clinical documentation and efficacy of treatment.
  • Develop and revise clinic standard operating policies and procedures and ensure compliance with hospital and external guidelines.
  • Supervised staff in daily activities to ensure delivery of care according to established policies and procedures.
  • Monitor the effectiveness of existing procedures and outreach/intervention efforts in demonstrating positive outcomes for members.
  • Supervised departmental administrative procedures and mediated problems between doctors, support staff, and patients.
  • Amended clinical policies and procedures to improve clinic operations; enhanced nutrition screening efficacy.
  • Reviewed incoming directives and policies, and ensured implementation of program protocols and procedures.
  • Carried out supervisory responsibilities in accordance with the organization's policies and procedures.
  • Established Readiness Training and Standard Operating Procedures for the disinfection of semi-critical devices.
  • Revised all clinical nutrition policies and procedures when Clinical Nutrition Services became self-operational.
  • Provided financial consultations to patients; offering multiple payment options and scheduling procedures.
  • Collaborated with physicians to establish policies and procedures for medical clinic operations.

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4. RN

high Demand

RN means a registered nurse -- a person who has fulfilled the criteria set by the government or a regulatory body to obtain a nursing license. A registered nurse requires graduating from a nursing program and/or completing a bachelor's degree. The rules and regulations set to become a registered nurse vary across the country.

Here's how RN is used in Clinical Manager jobs:
  • Provide direct administrative supervision to medical assistants and clinical and administrative supervision to RN's in patient care and related duties.
  • Conducted various in-services/presentations pertaining to medical nutritional therapy, to medical staff such as medical interns and RN interns.
  • Collaborate with interdisciplinary team members (MD, RN, OT/PT, PCA's/HUC) to achieve and fulfill patient care plans.
  • Managed the daily operations of all RN Case Managers and Social Workers caring for hospice patients in the community setting.
  • Served as RN in charge of medical screening of jail inmates as part of Gila River Indian Community unit.
  • Managed staff members with job responsibilities that included, scheduling RN's, LPN's, and MA's.
  • Advanced from staff RN to Clinical Leader and informal unit educator after first five years of employment.
  • Continue to administer direct patient care and oversee care provided by RN's and Patient Care Technicians.
  • Organized the Clinical Team Training Committee: - Prepared training plans for each new RN and MA.
  • Facilitated weekly interdisciplinary team meetings including acting as mentor for RN's new to home-based care.
  • Functioned as primary manager for up to 22 MLTC field assessors and quality assurance RN's.
  • Support the education of participants, family members and coordinate with educators for RN education.
  • Staff FTE increase with seasonal activity and flexes up to include 18 travel RN's.
  • Interviewed, recruited, disciplined, and scheduled RN's to provide quality customer care.
  • Act as the initial RN Case Manager, when needed, for disease management patients.
  • Back up for RN, Audiology and Allergy department, assisted with in office procedures.
  • Organized and lead committee for implementation of RN Care Manager Role in clinic outpatient settings.
  • Support team members and doing CNA or RN visits as needed when staffing is short.
  • Serve as Trauma Core Leadership Liaison, providing leadership direction to Trauma Core RN team.
  • Instruct RN's and therapists in documentation skills and changes in regulations and compliance issues.

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5. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Clinical Manager jobs:
  • Participated on several committees including: patient satisfaction, communication, performance improvement, safety, customer service and outcome measures.
  • Created workplace policies, procedures, customer service tenets, and general administrative support guidelines to ensure overall efficiency and effectiveness.
  • Supported organizational goals by providing quality customer service, participating in performance initiatives and demonstrating a commitment to team work.
  • Organize and facilitate regular staff meetings to discuss methods for improving customer service while providing efficient and safe operations.
  • Developed orientation and customer service training program for all Customer Service Representatives using At Your Request Room Service.
  • Direct reports include respiratory therapists, customer service technicians/drivers, ventilator program managers and pulmonary rehab program managers.
  • Increased office efficiency and customer service satisfaction by initializing new policies and procedures, which increased sales appreciably.
  • Led clinic to successful accreditation inspection * Revised clinic scheduling procedures * Trained clinic staff in customer service skills
  • Orchestrated seminar events and reservations, managed customer relations, and provided excellent customer service to all customers.
  • Facilitate implementation of company-wide processes designed to establish and maintain standards of high quality care and customer service.
  • Handled customer service and public relations to diverse background Worked alongside medical professionals in a clinic environment.
  • Developed and executed promotions and spearheaded all sales efforts while managing office administration and customer service tasks.
  • Evaluated policies and procedures and updated material as needed for enhancement of operations and customer service.
  • Supervised customer service operations and daily activities within busy medical department seeing 15,000 patients each year.
  • Prioritized and organized a large geographic territory while still maintaining attention to detail and customer service.
  • Developed and managed annual budgets; implemented a Customer Service department to drive customer loyalty.
  • Managed patient relationships and positive outcomes by providing excellent customer service and requiring these skills staff
  • Interacted with Hospital Administration and collaborated with Department Managers weekly, to improve customer service.
  • Provide excellent customer service while maximizing clinical revenue through efficient, effective and compliant procedures.
  • Implemented new systems and policies that directly resulted in improved customer service and regulatory compliance.

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6. Medical Records

high Demand

Here's how Medical Records is used in Clinical Manager jobs:
  • Provided all aspects of clinical support and supervisory responsibilities related to nursing staff, radiology, medical records and medical specialties.
  • Maintain on-site Medical Records administration and ensuring that all state and federal regulations governing the release of information are followed.
  • Trained in Medical Records analysis/and ensuring that all state and federal regulations governing the release of information is followed.
  • Provided knowledge of work flow processes in clinical, laboratory and radiology areas for the implementation of Electronic Medical Records
  • Reviewed primary care physician referrals and patient medical records to formulate accurate procedure and provider scheduling.
  • Entered patient data accurately and timely into paper chart as well as electronic medical records.
  • Facilitated any necessary operations such as repairs, building maintenance and medical records storage.
  • Led planning and implementation team for a successfully launched electronic medical records conversion.
  • Designed medical records management system operations to drive data and reporting efficiency.
  • Managed the collection of medical records to certify proper verification of insurance.
  • Maintain integrity of medical records and other FMS administrative and operational records.
  • Trained staff on practice management procedures and electronic medical records software.
  • Organized and managed transition from paper to Electronic Medical Records software.
  • Assist attending physician with admission orders using hospital Electronic Medical Records.
  • Obtained medical records and academic progress information for Individual Treatment Plans.
  • Provided quality assurance standards for newly created medical records before intake.
  • Championed transition of electronic medical records for food & nutrition department.
  • Managed accountability and security for over 700 medical records daily.
  • Updated vaccination sheets and documented patient information in medical records.
  • Maintained auditing requirements for paperwork charts and electronic medical records.

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7. Staff Members

high Demand

Here's how Staff Members is used in Clinical Manager jobs:
  • Instituted morning huddle sessions to properly disseminate vital information to staff members and promote consistency and transparency across all departments.
  • Provided thorough supervision for day-to-day operations of facility and staff members in accordance with set policies and guidelines.
  • Researched, compiled, and analyzed statistical trends and reported deficiencies and outstanding accomplishments to Executive Staff members.
  • Maintained current certification and licensing for all staff members by developing training programs and monitoring status of credentials.
  • Created first Pharmacy Newsletter for institution; distributed to physicians and ancillary staff members.
  • Managed 18 staff members while concurrently providing patient care and participating in academic program.
  • Developed staff members through mentoring, challenging and providing resources for education and self-improvement.
  • Certified as Command Financial Counselor conducting personnel financial counseling evaluations for staff members.
  • Provided direct oversight of 6 medical providers and approximately 20 support staff members
  • Exercised supervisory and personnel management responsibility over 306 staff members.
  • Coordinated professional development and competency needs for staff members.
  • Coordinate and plan educational opportunities for staff members.
  • Managed clinical/operational issues and staff members.
  • Managed approximately 50 staff members.
  • Supervised clinical nutrition staff members.
  • Support for primary field nurses and support for compliance of HCFA guidelines and scheduled in-services for staff members and case management.
  • Manage 11 clinical writing staff members that write complex proposals for mid- to large-commercial and government, education and union clients.
  • Coordinate and direct the efforts of clinical and patient care dietitians, as well as other staff members within two sites.
  • Instituted standard training, work, and measurable target goals for staff members in line with the Virginia Mason Production System.
  • Provide administrative, training, and logistical support to 3 urologists, 6 general surgeons, and 12 support staff members.

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8. Regulatory Agencies

high Demand

A regulatory agency is a Public Benefit Corporation (PBC) that is responsible for supervising certain human activities and controlling them to some extent. They are set up in some areas such as hospitals, law firms, and governmental setup to regulate safety standards. They prevent undue and unjust abuse of power in these setups.

Here's how Regulatory Agencies is used in Clinical Manager jobs:
  • Reviewed and Revised Policies and Procedures to reflect current trends in psychiatric care and regulatory agencies expectations.
  • Conducted monthly staff meetings and provided training that was mandated by external and internal regulatory agencies.
  • Develop Quality Management programs for the clinical area in accordance with regulatory agencies.
  • Established hospital policies and procedures to ensure compliance to regulatory agencies.
  • Prepared for inspections by regulatory agencies.
  • Maintain standards of regulatory agencies.
  • Foster and maintain strong relations with regulatory agencies, insurance providers, physicians, staff, business leaders and community at-large.
  • Advise on operational issues and ensure compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies.
  • Followed all policies and procedures as directed by Medicaid, HIPAA and other regulatory agencies.
  • Monitor clinic compliance with regulatory agencies including PPFA, OFP, TitleX, and OSHA.
  • Prepare for and participate in meetings with FDA, EMA, and other regulatory agencies.
  • Monitored compliance with State of Kentucky, Federal agencies, and other regulatory agencies.
  • Insured site compliance with all regulatory agencies and assisted in site inspections and audits.
  • Ensured compliance with regulatory agencies for clinical and food service areas.
  • Compile with regulatory agencies, including federal, state and JCAHO.
  • Provide leadership and assure compliance with the of Nevada regulatory agencies.
  • Maintain standards and policies in compliance with regulatory agencies.
  • Keep the unit ready to receive regulatory agencies.
  • Managed timelines to ensure safety reporting compliance with regulatory agencies, vendors and drug and device manufacturers.
  • Approved patient menus and nutritional supplements Established policies and procedures to ensure compliance to regulatory agencies

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9. Quality Standards

high Demand

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how Quality Standards is used in Clinical Manager jobs:
  • Possess strong organizational talents and ensures productivity meets or exceeds service and quality standards.
  • Ensured compliance with quality standards through ESRD regulatory requirements.
  • Established and monitored quality standards and controls.
  • Establish quality standards and evaluate satisfaction.
  • Led accomplishment of quality standards, resulting in reimbursement to practice, through coordination of nursing efforts ensuring effective patient care.
  • Supervised an annual budget of 1 million dollar, ensured compliance with Naval regulations while exceeding patient quality standards.
  • Implement FMS quality goals and develops facility specific action plans in order to achieve FMS quality standards.
  • Coordinate departmental quality committee to implement PI initiatives to improve Core Measures and quality standards of care.
  • Prepare and implement operations plans; ensure compliance with regulatory, safety, and quality standards.
  • Developed plan of action for process improvement to increase job performance and quality standards.
  • Monitor nursing care relative to adherence to quality standards.
  • Ensured compliance with JCAHO and hospital quality standards.
  • Maintain water quality standards that meet AAMI guidelines.
  • Educate & promote quality standards of practice.
  • Ensured conformance to food quality standards.
  • Support CTH in ensuring all trial deliverables are met according to timelines, budget, operational procedures and quality standards.

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10. Emergency

high Demand

An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

Here's how Emergency is used in Clinical Manager jobs:
  • Major contributor to program development and implementation of Advanced Primary Care follow-up of emergency department patients without primary care physicians.
  • Researched, developed, and implemented nutritional parameters for the opening of a long-term care unit and geriatric-friendly emergency department.
  • Lowered facility cancellations rate, exceeded Bureau of Medicine benchmark, decreased emergency room utilization by 7.7 percent.
  • Administered emergency and routine outpatient medical treatment to non-battle casualties and assisted with outpatient care and treatment.
  • Served as a member of the San Antonio Emergency Management Committee, coordinating city-wide contingency operations.
  • Provided clinical education to Emergency Department staff regarding new practice protocols, equipment, and medications.
  • Worked with Medicaid population providing telephonic education to prevent and reduce hospital readmission and emergency room visits
  • Planned, coordinated, and participated in monthly disaster scenarios with the Emergency Disaster Management Committee.
  • Created Emergency Department clinical pharmacist position and trained clinical pharmacists to staff this shift.
  • Determined if patient complaints/exacerbation of signs & symptoms necessitates an Emergency Room evaluation.
  • Collaborated with emergency department leadership and staff to improve patient transport times.
  • Managed the daily clinical and fiscal operations of an Emergency Ambulatory Care Clinic
  • Developed policies and procedures that fulfilled Emergency Management and Joint Commission Standards.
  • Operate all dialysis related and emergency equipment safely and efficiently when needed.
  • Conducted evaluations regarding need for emergency hospitalizations, both voluntary and involuntary.
  • Coordinate various emergency response program activities with domestic and international agencies.
  • Directed mass vaccination clinics; emergency preparedness and risk communication trained.
  • Coordinated 19 emergency medical evacuations for potential life threatening conditions.
  • Prepared and delivered staff education for emergency procedures and complications.
  • Developed and implemented Emergency Preparedness plans for multiple clinical sites.

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11. Action Plans

high Demand

Here's how Action Plans is used in Clinical Manager jobs:
  • Develop action plans to obtain goals in the Quality Assurance/Risk Management process, collaborating with other disciplines and Medical Director.
  • Monitored adherence to quality assurance surveillance programs, analyzed and developed action plans for process improvement as indicated.
  • Developed strong action plans to resolve operational issues and exceed customer expectations.
  • Developed and implemented corrective action plans for areas with deficiencies.
  • Investigated all provider incidents and developed corrective action plans.
  • Develop effective strategic action plans to address departmental opportunities.
  • Conducted annual evaluations and coordinated corrective action plans.
  • Developed and implement Patient Satisfaction plans.
  • Hired, trained, developed, and assessed performance of 30 direct reports, including action plans to address performance issues.
  • Improved productivity on my teams, by supportive and positive measures and the use of action plans and informational memos.
  • Coordinate with sales team and upper management to create and execute action plans to build volume within the assigned territory.
  • Participate in multidisciplinary team meetings to discuss patient's progress, identify needs and develop appropriate action plans.
  • Developed action plans to address unit needs including achieving a fall reduction rate of 75%.
  • Developed clinical performance objectives, identified processes to achieve the objectives, and implemented action plans.
  • Prepare reports for monthly Quality meeting with action plans for any areas that need improvement.
  • Utilize problem solving skills in unit action plans, and maintain excellent communication skills.
  • Developed and implemented action plans to meet The Joint Commission and CMS regulations.
  • Complete QAI documentation and develop action plans to improve quality and patient care.
  • Collaborated with team members to develop action plans that aide in stores growth.
  • Institute action plans and outcomes, documents and reports to Quality Assurance.

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12. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Clinical Manager jobs:
  • Staff scheduling, payroll, resolving various administrative/ clinical issues; participated in writing policy and proposals.
  • Performed outpatient exams on military veterans, maintained clinic inventory, verify payroll, interview new applicants.
  • Prepared payroll, medical/office supply orders, contracted and coordinated maintenance and cleaning services.
  • Coordinated payroll, mid-year and annual performance evaluations, and new hire/resident mentoring.
  • Handled all invoicing and payroll distribution as well as government financial documentation.
  • Created employee schedules to ensure productivity and accuracy and authorized payroll.
  • Prepared bi-weekly exception reports for payroll purposes.
  • Monitored and completed payroll responsibilities.
  • Used the (EMTS) Electronic Management Tracking System, to verify, approve and submit bi-weekly payroll for civilian employees.
  • Maintain and perform employee evaluations, annual competencies, constructive counseling and payroll for both clinical and patient food services.
  • Perform general HR functions including recruiting employees, updating employee's manual, conducting performance reviews, and processing payroll.
  • Manage annual budget of approximately $6 million, including payroll, contracted services, travel, and miscellaneous expenses.
  • Approve facility payroll, review profits and loss statement with area manager, participation in Network 4 and 5 activities.
  • Performed budgeting, payroll, scheduling/staffing functions, and ensured cost efficiency while providing quality care to the patients.
  • Direct clinical support from human resources; responsible for payroll management; management of daily scheduling for clinical employees.
  • Provided supervision of 30 employees with respect to scheduling, payroll, budgets, ER charges and ICD-9 coding.
  • Managed staff of 30+ employees including human resources, staff scheduling, payroll, inventory, and facility maintenance.
  • Complete payroll, verify clock in/out for all hourly employees as well as PAL/sick time for all direct reports.
  • Provided management services, including payroll maintenance, performed staff training, annual performance reviews, and procedures.
  • Performed other HR tasks such as, bi-weekly payroll, benefits, accounting reports and others as needed.

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13. Oversight

high Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Clinical Manager jobs:
  • Provided clinical and administrative oversight to ensure the provision of quality services along with efficient utilization of resources.
  • Provide clinical care support and oversight to 50+ rehabilitation clinicians including physical, occupational, and speech therapists.
  • Lead process to create CMA Clinical Competencies Operational and Budgetary oversight of clinic including physician compensation HR operations.
  • Managed the day-to-day operational and administrative oversight of Interdisciplinary Nutrition Support Team consisting of seven subordinate nutritional personnel.
  • Managed Clinical Safety staff involving oversight of operational activities, performance reviews, training and career development.
  • Managed the clinical education and oversight of military and non-military Occupational Therapy Assistant (OTA) students.
  • Partner with Iowa Central Community College and Allen Hospital in development and oversight of student clinical rotations.
  • Managed the daily operations of Providence Internal Medicine Clinic including direct supervision and oversight of all personnel.
  • Provided oversight to a three hundred thousand dollar operational budget that included all clinical equipment.
  • Provide administrative oversight to ensure accurate information is contained in both paper and electronic charting.
  • Direct oversight of Supervisors Evaluate and monitor direct reports to ensure primary responsibilities are conducted.
  • 28-bed unit, ventilator weaning/telemetry/medical-surgical/complex wounds Responsibilities: Oversight of all clinical and operational functions.
  • Provide administrative oversight to include hiring, performance reviews, and disciplinary actions.
  • Provided coordination and oversight of documentation in compliance with state and Federal mandates.
  • Provided managerial and operational oversight for clinical care delivered in an ambulatory setting.
  • Provided clinical oversight for large territory that including Colorado, Nebraska and Wyoming.
  • Provided clinical oversight of residents, conferences with family members and facility physician.
  • Maximized bottom line net revenue through aggressive financial oversight of clinical budget.
  • Directed oversight CRO monitoring operations to ensure monitoring plans are consistently executed.
  • Provided clinical supervision, management oversight, professional development and work direction.

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14. Professional Development

high Demand

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how Professional Development is used in Clinical Manager jobs:
  • Manage my direct reports with a focus on professional development with an unwavering dedication to individual and group accountability.
  • Conducted and/or participated in activities that enhance professional development and knowledge, including assisting with in-service programs.
  • Coordinate professional development of personnel through orientation, professional education assessment, and evaluation of staff performance.
  • Establish effective training and professional development to personnel in data integration and professional training programs.
  • Oversee the Care Coordination team to include professional development, conflict resolution and performance evaluations.
  • Managed training program for staff ensuring all training requirements and professional development was completed.
  • Developed internal nurse professional development program designed to increase retention and improve clinical care.
  • Comprised staff performance appraisals and quarterly reviews as needed to monitor professional development.
  • Delivered 20 professional development-training sessions for 130 cross-functional team members of multiple levels.
  • Encouraged professional development through performance management, coaching and University sponsored education.
  • Retain professional development files and update Curriculum Vitae and Faculty Activity Report.
  • Provided education and professional development of staff based on professional practice standards.
  • Provide and document supervision, annual evaluations, goals and professional development.
  • Directed training and professional development initiatives for 35 medical assistants annually.
  • Participated in hiring, training and professional development of personnel.
  • Conducted employee evaluations and developed employee professional development tracks.
  • Mentored personnel on professional development and efficient work production.
  • Developed education programs, contributing to staff professional development.
  • Conducted supervision of staff to support professional development.
  • Provided an environment for staff and professional development.

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15. Hipaa

average Demand

HIPAA stands for Health Insurance Portability and Accountability Act. It is a federal law imposed in 1996 by the 104th U.S Congress in 1996. This act was created to implement privacy standards to protect a patient's sensitive information like medical information and other healthcare records from being disclosed without consent. To keep the data safe healthcare organizations must work effectively in three areas of security namely: administrative, physical, and technical.

Here's how Hipaa is used in Clinical Manager jobs:
  • Maintained confidentiality and privacy in accordance with governing HIPAA regulations.
  • Maintained patient confidentiality to comply with HIPAA compliance guidelines.
  • Determined patient eligibility, instructed staff on HIPAA policies, and assisted in all clerical and non-clerical duties throughout the clinic.
  • Assist in ensuring all departmental, hospital, compliance, internal and external audits, HIPAA and JCAHO guidelines are met.
  • Develop implement and maintain systems/procedures to ensure agency compliance with the Department of Health Services, Title X and HIPAA standards.
  • Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in the Urology clinic.
  • Oversee scheduling and coordination of CPR and OSHA required staff training and new employee and HIPAA meetings and training.
  • Ensured access to care standards, HIPAA and Privacy Act policies and regulations were met and clinic ran smoothly.
  • Developed, implemented and maintained systems/procedures to ensure agency compliance with Department of Navy, and HIPAA standards.
  • Ensured HIPAA compliance and prepared for HIPAA and JCAHO reviews, ensuring required brochures were available to patients.
  • Develop and implement systems/procedures to ensure compliance with DPHSS, Medicare, insurance, and HIPAA standards.
  • Carried out JCAHO, OHCQ, HIPAA and various accreditation standards to provide quality care to patients.
  • Ensured compliance with patient confidentiality (HIPAA), federal, state, local laws and regulations.
  • Reported financial audits, SOX audits, and HIPAA audits at the Health Management Associates headquarters.
  • Know the policies/procedures relating to OSHA, CLIA, HIPAA, internal/external disaster, infection control.
  • Simplify patient complaints and follow up, HIPAA requirements adherence and accurate billing and claims processing.
  • Ensured eligibility, billing, and Health Insurance Portability and Accountability ACT (HIPAA) compliance.
  • Conducted quality assurance for clinic forms by auditing client charts and monitoring for HIPAA compliance.
  • Serve as a resource and assist with the challenges of HIPAA privacy and security.
  • Mentor clinic managers on HR, financial, HIPAA, and patient communication topics.

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16. Daily Operations

average Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Clinical Manager jobs:
  • Utilized advanced knowledge of computer operational systems, including but not limited to Microsoft Office, to ensure successful daily operations.
  • Maintained leadership during time of transition of management team which provided consistency and stability of daily operations of the unit.
  • Managed daily operations of clinical appeal review team and quality of care complaint investigations ensuring quality reviews and regulatory compliance.
  • Manage and monitor daily operations of four outpatient physical therapy clinics by using key metrics to ensure performance expectations.
  • Develop and manage clinical service quality improvements; coordinate departments, schedule appointments, and manage daily operations.
  • Directed daily operational and administrative functions for several patient care offices of a national beauty treatment chain.
  • Attended and positively impacted the daily operation meetings and other critical committees such as quality council.
  • Organized daily operations and utilized management techniques to enhance efficiency and promote open communication among staff.
  • Designed and implemented administrative programs to reduce redundancy, streamline processes and improve daily operations.
  • Manage daily operations between Central Sterile Supply, Operating Room and Surgical Procedural areas.
  • Managed daily operation of clinic, with significant improvement in patient satisfaction scores.
  • Monitored daily operation and ensured compliance with applicable health and safety standards.
  • Managed daily operations, quality improvement, fiscal management and clinical accountability.
  • Collaborated with owners on management of daily operations within the organization.
  • Established and managed daily operations of a satellite pediatric medical clinic.
  • Staff management of daily operations for busy rural dialysis center.
  • Managed daily operations of the Inpatient/ Outpatient Clinical Nutrition Services.
  • Managed daily operations as well as marketing to surrounding Physicians.
  • Managed daily operations of Outpatient Psychiatry Clinic at both institutions.
  • Managed outpatient clinic's daily operations, staffing and productivity.

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Online Courses For Clinical Managers

One of the best ways to acquire the skills needed to be a clinical manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since clinical managers benefit from having skills like patient care, clinical staff, and procedures, we found courses that will help you improve these skills.

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Value-Based Care: Managing Processes to Improve Outcomes
coursera

COURSE 3 of 7. This course is designed to introduce you to critical office-based processes that a value-based practice must manage in the drive towards improved patient outcomes. In Module 2, we'll focus on office-based and clinical patient-based supporting functions. At every level in healthcare, guidelines, processes, and functions exist to improve outcomes, and following a consistent process will return the best effect. Refine your understanding of value and learn strategies to provide real a...

Clinical Epidemiology
coursera

Evidence forms the basis of modern medicine. Clinical research provides us with this evidence, guiding health professionals towards solutions to problems that they face in daily practice. Transferring existing problems in medical practice to a research setting is a challenging process that requires careful consideration. The practice of clinical epidemiology aims to address this through the application of established approaches for research in human populations, while at all times focussing on t...

Addiction Treatment: Clinical Skills for Healthcare Providers
coursera

This course is designed with a singular goal: to improve the care you provide to your patients with substance use disorders. By delving into a model case performed by actors, seven Yale instructors from various fields provide techniques to screen your patients for substance use disorder risk, diagnose patients to gauge the severity of their use, directly manage treatment plans, refer out to treatment services, and navigate the various conditions that may limit your patient's access to treatment...

Clinical Kidney, Pancreas and Islet Transplantation
coursera

Kidney transplantation is a major advance of modern medicine which provides high-quality of life for patients with end-stage renal disease. What used to be an experimental, risky, and very limited treatment option more than 50 years ago is now routinely performed in many countries worldwide. The number of renal transplants is expected to rise sharply in the next decade since the proportion of patients with end stage renal disease is increasing. Are you interested in clinical kidney, pancreas and...

Clinical Data Science
coursera

Are you interested in how to use data generated by doctors, nurses, and the healthcare system to improve the care of future patients? If so, you may be a future clinical data scientist! This specialization provides learners with hands on experience in use of electronic health records and informatics tools to perform clinical data science. This series of six courses is designed to augment learner's existing skills in statistics and programming to provide examples of specific challenges, tools, an...

The Simplest Guide to Clinical Data Analysis with SAS
udemy
4.3
(322)

Step into the world of Pharmaceutical industry Clinical Trials Clinical Research Biostatistics Data Management SAS...

Design and Interpretation of Clinical Trials
coursera

Clinical trials are experiments designed to evaluate new interventions to prevent or treat disease in humans. The interventions evaluated can be drugs, devices (e.g, hearing aid), surgeries, behavioral interventions (e.g, smoking cessation program), community health programs (e.g. cancer screening programs) or health delivery systems (e.g, special care units for hospital admissions). We consider clinical trials experiments because the investigators rather than the patients or their doctors selec...

Introduction to Clinical Data
coursera

This course introduces you to a framework for successful and ethical medical data mining. We will explore the variety of clinical data collected during the delivery of healthcare. You will learn to construct analysis-ready datasets and apply computational procedures to answer clinical questions. We will also explore issues of fairness and bias that may arise when we leverage healthcare data to make decisions about patient care. The Stanford University School of Medicine is accredited by the Accr...

Data Management for Clinical Research
coursera

This course presents critical concepts and practical methods to support planning, collection, storage, and dissemination of data in clinical research. Understanding and implementing solid data management principles is critical for any scientific domain. Regardless of your current (or anticipated) role in the research enterprise, a strong working knowledge and skill set in data management principles and practice will increase your productivity and improve your science. Our goal is to use these mo...

The Critical Role of IT Support Staff in Healthcare
coursera

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you'll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient's home! On any given day, you may interact with...

CERTaIN: Knowledge Synthesis: Systematic Reviews and Clinical Decision Making
edX (Global)

Discover practical ways to critically appraise scientific literature, including the conduction and interpretation of systematic reviews and meta-analyses. Additionally, you will learn how to conduct literature searches using online academic databases, hear about economic evaluations, and understand how clinical practice guidelines are used to guide decision making. This course includes the following 11 lectures: Overview of Systematic Reviews Finding and Managing the Evidence from the...

Clinical Terminology for International and U.S. Students
coursera

Understanding the clinical terms and abbreviations commonly used during verbal or written communication in U.S. hospitals is challenging. This course is designed for U.S. health care profession students and for international students and practitioners who want to become more familiar with the language of the U.S. clinical setting. Others, such as caregivers and medical interpreters, who wish to develop a better understanding of terms and abbreviations used by health care providers will find this...

Become a Physical Therapy Aide
ed2go

Prepare for a rewarding career as a valued member of the physical therapy team...

CERTaIN: Pragmatic Clinical Trials and Healthcare Delivery Evaluations
edX (Global)

In this course, experts will discuss the options a researcher must consider when embarking on clinical research. What research design should I choose? How do I start the process of getting my research approved? How will I analyze the data I collect? These are all important questions that a researcher faces. We will discuss the key decisions a researcher needs to make when preparing for and conducting research, as well as tools for data analysis. You will learn what a pragmatic clinical trial...

Introduction to Clinical Data Science
coursera

This course will prepare you to complete all parts of the Clinical Data Science Specialization. In this course you will learn how clinical data are generated, the format of these data, and the ethical and legal restrictions on these data. You will also learn enough SQL and R programming skills to be able to complete the entire Specialization - even if you are a beginner programmer. While you are taking this course you will have access to an actual clinical data set and a free, online computation...

Clinical Data Models and Data Quality Assessments
coursera

This course aims to teach the concepts of clinical data models and common data models. Upon completion of this course, learners will be able to interpret and evaluate data model designs using Entity-Relationship Diagrams (ERDs), differentiate between data models and articulate how each are used to support clinical care and data science, and create SQL statements in Google BigQuery to query the MIMIC3 clinical data model and the OMOP common data model...

Introduction to Clinical Psychology
edX (Global)

Have you ever wondered what causes mental illness, or why we react to stress the way we do? Or what to expect as you get older? Clinical psychology is the study of psychological disorders and the treatments designed to improve the day-to-day lives of people suffering from them. The focus of the course will be on common psychological disorders, such as schizophrenia, and the symptoms of each. We will also discuss the underlying role of stress and how it affects people mentally and physically. We...

Aromatherapy: Clinical Use of Essential Oils
coursera

This course provides an overview of essential oil therapy and current aromatherapy practices in clinical settings and gives you the skills to bring aromatherapy into your own practice. By the end of the course, you will be able to: a) explain what essential oils are to a patient and how they work; b) assess if an essential oil might be beneficial to a patient, considering patient preference and the research evidence, as well as any safety issues or contraindications; and c) suggest a protocol fo...

What Every Provider Should Know: Clinical Fundamentals
edX (Global)

Regardless of where physicians practice they are expected to be calm, cool, and collected when confronted with undifferentiated, critically ill patients. Medical education in most countries however, focuses on approaching patients in a methodical, time intensive manner. Although this approach can be effective for certain patients and settings, it can prove disastrous during those moments when time is of the essence. The specialty of Emergency Medicine (EM) centers on rapidly sorting, assessing,...

Faster Together, Enhancing the Recruitment of Minorities in Clinical Trials
coursera

This course aims to teach people how to enhance the recruitment of racial and ethnic minorities in clinical trials. Key topics include the importance of diversity in clinical trials, barriers and facilitators to participation in clinical research, community engagement, effective communication, educating about clinical trials, provider outreach, effective prescreening and enrollment, person-centered consent, and retention. Anyone with the potential to recruit can benefit from this course, whether...

20 Most Common Skill For A Clinical Manager

Patient Care15.9%
Clinical Staff11.3%
Procedures9.8%
RN7.2%
Customer Service6.1%
Medical Records3.9%
Staff Members3.7%
Regulatory Agencies3.4%

Typical Skill-Sets Required For A Clinical Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Patient Care
Patient Care
15.9%
15.9%
2
2
Clinical Staff
Clinical Staff
11.3%
11.3%
3
3
Procedures
Procedures
9.8%
9.8%
4
4
RN
RN
7.2%
7.2%
5
5
Customer Service
Customer Service
6.1%
6.1%
6
6
Medical Records
Medical Records
3.9%
3.9%
7
7
Staff Members
Staff Members
3.7%
3.7%
8
8
Regulatory Agencies
Regulatory Agencies
3.4%
3.4%
9
9
Quality Standards
Quality Standards
2.5%
2.5%
10
10
Emergency
Emergency
2.4%
2.4%
11
11
Action Plans
Action Plans
2.2%
2.2%
12
12
Payroll
Payroll
2%
2%
13
13
Oversight
Oversight
2%
2%
14
14
Professional Development
Professional Development
1.9%
1.9%
15
15
Hipaa
Hipaa
1.8%
1.8%
16
16
Daily Operations
Daily Operations
1.8%
1.8%
17
17
ICU
ICU
1.7%
1.7%
18
18
Insurance Companies
Insurance Companies
1.5%
1.5%
19
19
Performance Improvement
Performance Improvement
1.4%
1.4%
20
20
Direct Supervision
Direct Supervision
1.3%
1.3%
21
21
Ensure Compliance
Ensure Compliance
1.2%
1.2%
22
22
Hospice
Hospice
1.1%
1.1%
23
23
Icd-9
Icd-9
1.1%
1.1%
24
24
Physical Therapy Services
Physical Therapy Services
1%
1%
25
25
Infection Control
Infection Control
0.9%
0.9%
26
26
Osha
Osha
0.8%
0.8%
27
27
Clinical Documentation
Clinical Documentation
0.8%
0.8%
28
28
EMR
EMR
0.7%
0.7%
29
29
Health Care
Health Care
0.6%
0.6%
30
30
Performance Evaluations
Performance Evaluations
0.6%
0.6%
31
31
Clinic Operations
Clinic Operations
0.6%
0.6%
32
32
LPN
LPN
0.5%
0.5%
33
33
Performance Reviews
Performance Reviews
0.5%
0.5%
34
34
Medicaid
Medicaid
0.5%
0.5%
35
35
Clinical Supervision
Clinical Supervision
0.5%
0.5%
36
36
HR
HR
0.4%
0.4%
37
37
Medical Assistants
Medical Assistants
0.4%
0.4%
38
38
Company Policies
Company Policies
0.4%
0.4%
39
39
Treatment Plans
Treatment Plans
0.4%
0.4%
40
40
Direct Reports
Direct Reports
0.4%
0.4%
41
41
QA
QA
0.4%
0.4%
42
42
Office Staff
Office Staff
0.3%
0.3%
43
43
Chart Audits
Chart Audits
0.3%
0.3%
44
44
Annual Budget
Annual Budget
0.3%
0.3%
45
45
Office Supplies
Office Supplies
0.3%
0.3%
46
46
Disciplinary Actions
Disciplinary Actions
0.3%
0.3%
47
47
Federal Regulations
Federal Regulations
0.3%
0.3%
48
48
CMS
CMS
0.3%
0.3%
49
49
Front Office
Front Office
0.3%
0.3%

38,696 Clinical Manager Jobs

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