Remote Opportunity for a Medical Assistant, Telehealth - Care Transitions
MedStar Health operates several digital platforms that gather information from patients including self-reported data about symptoms, compliance with medical plans and processes and physiologic data such as blood pressure, temperature, blood glucose and others to assist in care. These digital platforms, known as Remote Patient Monitoring (RPM) collect, transmit, store and display this data in clinical monitoring dashboards that the can be used to identify progress or concerning symptoms or data. This position will be responsible for monitoring the home-submitted data from patients and helping to link signals of concern with appropriate care under the supervision of the Connected Care provider team. The time spent monitoring and interacting with patients will be documented to allow billing for RPM services. In addition to RPM activity, the Connected Care specialist will assist the Connected Care provider team with digital services to support patients and providers, including centralized processing of prescription refill requests, responding to lab results, and the scheduling & intake of patients for rapid-access telehealth visits with the Connected Care provider. All roles are performed with provider supervision and back-up.
High school diploma or GED required.
Completion of an accredited medical assistance certification program, additional clinical qualifications would be appropriate in certain uses cases and would be specified in relevant job descriptions.
Completion of an accredited medical assistance certification program.
Knowledge, Skills & Abilities
Ability to communicate clearly, effectively and with courtesy with patients, clinical and administrative team members and physician staff while being remote. Fundamental computer skills needed but platform specific training will be provided. Will receive training and must be able to incorporate fundamental aspects of the clinical organization including clinical operational workflows and patient confidentiality. Ability to work independently, especially if engaged in a work from home arrangement, independent ability to maintain network security, technical troubleshooting, connectivity and reliable hardware would be required.
Primary Duties and Responsibilities
Active review of patient data in an electronic clinical dashboard. Access to and time spent reviewing a patient's data is tracked by platform.
Engaging patients by phone, text or possibly video to: Remind patients to complete data entry as needed; Respond to alerts related to patient symptoms or physiologic data (per algorithmic clinical guidance); Respond to patients for minor technical troubleshooting; Respond directly to patient's clinical questions/concerns with scripted and algorithmic responses.
Communicate with supervising clinicians regarding concerning findings. Collaborates with the multidisciplinary Connected Care team to develop and coordinate the plan of care.
Navigate the patient to other care options as directed by scripted clinical guidance or supervising clinician.
Process proposals for medication refill authorization using the digital refill authorization platform and forwards proposals to the provider for signature, under supervision of the Connected Care provider team.
Processes normal laboratory results and communicates those results back to the patient using standard scripting under the supervision of the Connected Care provider team.
Assists with logistics, scheduling and standard intake procedures for Telehealth visits with the Connected Care provider team in support of a rapid access protocol for patients with urgent issues who cannot be accommodated by their PCP's schedule in an adequately timely manner.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Adheres to MedStar and Departmental Policies.
Performs other duties as assigned.
At Epic Care , we strive to meet every challenge with confident and compassionate C.A.R.E. As a multi-specialty healthcare provider, we're committed to providing high quality, personalized, value-driven care to our patients.
We believe exceptional care and service begins with exceptional partnerships, like you! To help us fulfill our mission we work to offer our employees growing benefits and career opportunities to support their personal needs and professional development. Our company culture is open and vibrant and we're committed to the professional growth of our team members. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, Epic Care is the organization you!
We are currently seeking a Medical Assistant II to work with our dedicated team of health care providers in our growing multi-specialty practice in the San Francisco East Bay to help support our Dublin clinic in the Medical Oncology & Infusion department.
The Medical Assistant II performs administrative and certain clinical duties as directed by the Site Manager, RNs and Clinicians in the Medical Onc / Infusion department.
As a valued Epic Care employee, you're eligible for a number of perks and benefits, including:
When you join Epic Care, you will enjoy the many amenities that the San Francisco Bay Area has to offer for those who enjoy cosmopolitan sophistication, outstanding climate and unlimited professional and avocational opportunities.
Hiring Medical Assistants in Kansas City, MO. No Experience Needed!
About the Role:
The Medical Assistant is responsible for receiving and preparing patients for medical examination and treatment. This includes taking vital signs, medical and social history, assisting the provider with the examination and treatment and entering clinical data into the electronic health record. Under general supervision of a medical provider, performs general medical services such as medication administration, diagnostic and therapeutic procedures. Functions within the patient centered medical team to provide quality, accessible, and safe patient centered care.
About Swope Health:
At Swope Health, you ll work with a great team in a supportive environment that requires excellent communication, interpersonal and customer service skills. We offer competitive salaries and excellent benefits. We've made a promise to the Kansas City community. It's a promise our patients experience every day, with access to to personalized medical, dental and behavioral health services from people who care. As a part of that promise, we make care visible, which means we don't just talk about our promise in words, we deliver our promise through actions - every action, every day. You hear it in what we say, see it in what we do and feel it in our caring environment. We deliver coordinated care that values the needs of the whole person and we champion better health in our community. This is the Swope Health promise.
Swope Health is an affirmative action, equal opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, gender, national origin, age, marital status, veteran status or disability.
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Clinical Medical Assistant is $34,323 per year or $17 per hour. The highest paying Clinical Medical Assistant jobs have a salary over $41,000 per year while the lowest paying Clinical Medical Assistant jobs pay $28,000 per year
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