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Become A Clinical Operations Manager

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Working As A Clinical Operations Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $109,510

    Average Salary

What Does A Clinical Operations Manager Do At CHS

* Knowledge of Medicare Part A and B billing and regulatory guidelines.
* Knowledge of AHCA regulatory guidelines within a SNF or ALF.
* Deliver clinical services within budget and use resources efficiently, identify, and apply for sources of funding.
* Hire, supervise, and evaluate the performance of clinic staff/contractors/employees’.
* Maintain strict confidentiality of client, company and personnel information.
* Supervisory Responsibilities: Yes
* Competencies:
* Healthcare environment experience within Skilled Nursing of Assisted Living facilities for five to 10 years.
* Proficient with electronic medical records (EMR) software.
* Ability to handle multiple projects and complete them in a timely manner, as well as have excellent organizational and multitasking skills.
* Strong leadership and analytical skills.
* Demonstrates a strong commitment to the mission and values of the organization.
* Strong organizational and interpersonal skills.
* Excellent written and verbal communication skills.
* Detail oriented

What Does A Clinical Operations Manager Do At Compass Group, North America

* Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
* Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
* Responsive to patient’s needs at all times.
* Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
* Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
* Interacts with Nursing to ensure patients’ diet prescriptions are accurate, and patients’ food needs are met.
* Adheres to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures.
* Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
* Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
* Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
* Performs other duties as assigned.
* About Compass Group: Achieving leadership in the foodservice industry
* Compass Group is an equal opportunity employer.
* At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
* Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
* Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
* While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /
* Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./
* Req ID

What Does A Clinical Operations Manager Do At Kaiser Permanente

* Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.
* Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.
* Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.
* Works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff.
* Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
* Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.
* Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members

What Does A Clinical Operations Manager Do At Bioreference Laboratories

* Be a proactive leader and identify opportunities and propose improvements, efficiencies and operational modification as it relates to the laboratory
* Responsible for scientific oversight of the laboratory including review/approval of all SOP's.
* Identify and understand regulatory requirements to ensure the laboratory is in compliance with all applicable laws and regulations pertinent to the management of the laboratory, including applicable CLIA, CAP and other requirements and regulations (such as California and New York (CLEP) laboratory programs.) For states in which the lab is licensed.
* In conjunction with support staff maintains a process for staffing, training, evaluation of competency and ongoing educational development.
* Evaluate equipment and supply needs of the laboratory:
* Assure proper ordering of supplies
* Monitor supply usage and variances
* Review test volumes with the Director of the Clinical Laboratory Operations (or designee) to ensure appropriate staffing to maintain established turn-around-times.
* Provide technical supervision of the laboratory and is accessible to the laboratory personnel to provide on-site, telephone or electronic consultation.
* Assure adequate staffing across all clinical labs and assists with cross training as needed to maintain coverage
* Oversight of the operations of the lab may include non-technical administrative duties as needed, i.e. employee safety, environmental status and other similar duties
* Technical Responsibilities:
* Verify the test procedures performed, establishes the laboratory's test performance characteristics, including precision and accuracy of each test and test system
* Ensure that the quality management program is maintained by following parameters for acceptable performance for the pre-analytical, analytical and post-analytical testing processes
* Resolve all technical problems with the aid of the technical staff and ensures that remedial action is taken whenever a test deviates from the laboratory's performance standards
* Ensure that all patient results are not reported until corrective actions have been taken and the systems are functioning properly
* Identify training needs and ensures all training is performed as required
* Possess effective management abilities so as to supervise department staff
* Assist in LEAN events as may be appropriate

What Does A Clinical Operations Manager Do At The Eye Group

* Supervision of clinical staff.
* Staff scheduling and training.
* Managing patient flow.
* Overseeing documentation of patient care, patient medical records and other patient related documents.
* Maintains policy and procedures.
* Insures Clinical Quality Assurance measures.
* Insures adherence of state and federal laws as they pertain to the clinical area including ECP policies; Red Flag Rule policies; Fraud, Waste and Abuse policies; etc.
* Extensive knowledge of the reporting requirements for Meaningful Use, PQRS and Quality Measures and provide input on how the clinical department is going to meet those measures

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How To Become A Clinical Operations Manager

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Clinical Operations Manager jobs

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Clinical Operations Manager Demographics

Gender

  • Female

    68.7%
  • Male

    29.1%
  • Unknown

    2.1%

Ethnicity

  • White

    78.0%
  • Hispanic or Latino

    9.8%
  • Asian

    8.9%
  • Unknown

    2.2%
  • Black or African American

    1.1%
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Languages Spoken

  • Spanish

    45.9%
  • Dakota

    10.8%
  • French

    8.1%
  • Russian

    5.4%
  • Portuguese

    2.7%
  • Telugu

    2.7%
  • Chinese

    2.7%
  • Greek

    2.7%
  • Czech

    2.7%
  • Cantonese

    2.7%
  • Japanese

    2.7%
  • Mandarin

    2.7%
  • Hindi

    2.7%
  • Tamil

    2.7%
  • Italian

    2.7%
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Clinical Operations Manager

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Clinical Operations Manager Education

Clinical Operations Manager

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Real Clinical Operations Manager Salaries

Job Title Company Location Start Date Salary
Manager, Clinical Operations Alnylam Pharmaceuticals, Inc. Cambridge, MA Jun 01, 2015 $140,000
Manager, Clinical Operations Genentech, Inc. South San Francisco, CA Oct 01, 2011 $135,000
Clinical Trial Operations Manager Smith Hanley Consulting Group, LLC Bridgewater, NJ Apr 25, 2011 $129,394
Manager, Clinical Operations Parexel International Billerica, MA Sep 18, 2015 $119,881
Manager, Clinical Operations Parexel International Billerica, MA Nov 09, 2016 $119,881
Manager, Clinical Operations Baxalta Us Inc. Cambridge, MA Jul 01, 2015 $118,000
Manager of Clinical Operations Merrimack Pharmaceuticals, Inc. Cambridge, MA Aug 30, 2012 $114,000
Manager, Clinical Operations Ophthalmic Research Associates, Inc. Andover, MA Sep 16, 2015 $110,000
Senior Clinical Trial Operations Manager Sanofi Us Services Inc. Bridgewater, NJ Sep 19, 2015 $106,715
Medical Specialist/Clinical Operations Manager Echometrics Corporation Rochester, MN Dec 05, 2011 $105,102
Senior Clinical Trial Operations Manager Sanofi Us Services Inc. Bridgewater, NJ Sep 04, 2014 $103,605
Manager of Clinical Operations PRA International Charlottesville, VA Sep 04, 2010 $96,876
Clinical Operations Manager Mayo Clinic Rochester, MN Apr 25, 2012 $95,243
Clinical Operations Manager Group Health Cooperative Seattle, WA Aug 01, 2011 $93,200 -
$100,000
Clinical Operations Manager Group Health Cooperative Seattle, WA Oct 01, 2014 $85,500 -
$105,000
Clinical Operations Manager Group Health Cooperative Seattle, WA Jan 10, 2014 $85,500 -
$105,000
Clinical Operations Manager Group Health Cooperative Seattle, WA Oct 01, 2011 $85,300 -
$100,000
Clinical Operations Manager MDX Health Irvine, CA Apr 01, 2013 $75,000
Clinical Operations Manager Ultimate Care Inc. Delray Beach, FL Sep 18, 2015 $74,089
Clinical Operations Manager Carepeople Home Health, Inc. Annandale, VA Oct 01, 2014 $74,005
Manager, Clinical Operations Parexel International Glendale, CA Sep 14, 2016 $72,275
Clinical Operations & Medical Affairs Manager Axis Clinicals LLC Dilworth, MN Sep 01, 2015 $72,000
Clinical Operations Manager Bethany Medical Clinic Ny, PLLC New York, NY Oct 26, 2015 $72,000
Manager-Clinical Operations Axis Clinicals LLC Dilworth, MN Oct 09, 2016 $64,002
Clinical Operations Manager 1Life Healthcare, Inc. San Francisco, CA Jul 01, 2010 $56,992 -
$100,506
Clinical Operations Manager 1Life Healthcare, Inc. San Francisco, CA Aug 02, 2011 $55,827 -
$132,122

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Top Skills for A Clinical Operations Manager

ProceduresClinicalOperationsRegulatoryRequirementsOversightSafetyQualityPatientCareClinicalTrialsLabClinicalStaffDailyOperationsDirectSupervisionProcessImprovementInitiativesCRACrosStaffMembersCustomerServicePatientSatisfactionOshaPharmacyMedicalAssistants

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Top Clinical Operations Manager Skills

  1. Procedures
  2. Clinical Operations
  3. Regulatory Requirements
You can check out examples of real life uses of top skills on resumes here:
  • Established procedures for Medicare Part B direct billing of therapy claims in outpatient sites.
  • Selected, recruited, and directed 10+ clinical operations associates supporting clinical development project teams.
  • Developed medical center policies and procedures in accordance with evidence-based literature, regulatory requirements and best practice solutions.
  • Provide oversight and management of all inventory, purchasing and payment functions in a manner that maximizes resources and controls cost.
  • Collaborated with various departments to resolve human resources, labor relations, risk management, and employee and department safety issues.

Top Clinical Operations Manager Employers

Clinical Operations Manager Videos

Career Advice on becoming an Operations Manager by Bruce R (Full Version)

Matt Hersch, Clinical Operations Manager, GW Pharmaceuticals

Manager at Clinical Trials Ontario, Manal Siddiqui

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