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Become A Clinical Operations Manager

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Working As A Clinical Operations Manager

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $90,371

    Average Salary

What Does A Clinical Operations Manager Do

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They may manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Medical and health services managers must adapt to changes in healthcare laws, regulations, and technology.

Duties

Medical and health services managers typically do the following:

  • Work to improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with new laws and regulations
  • Recruit, train, and supervise staff
  • Manage the finances of the facility, such as patient fees and billing
  • Create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within allocated funds
  • Represent the facility at investor meetings or on governing boards
  • Keep and organize records of the facility’s services, such as the number of inpatient beds used
  • Communicate with members of the medical staff and department heads

Medical and health services managers work closely with physicians and surgeons, registered nurses, medical and clinical laboratory technologists and technicians, and other healthcare workers. Others may interact with patients or insurance agents.

Medical and health services managers’ titles depend on the facility or area of expertise in which they work. The following are examples of types of medical and health services managers:

Nursing home administrators manage staff, admissions, finances, and care of the building, as well as care of the residents in nursing homes. All states require licensure for nursing home administrators; licensing requirements vary by state.

Clinical managers oversee a specific department, such as nursing, surgery, or physical therapy, and have responsibilities based on that specialty. Clinical managers set and carry out policies, goals, and procedures for their departments; evaluate the quality of the staff’s work; and develop reports and budgets.

Health information managers are responsible for the maintenance and security of all patient records and data. They must stay up to date with evolving information technology, current or proposed laws about health information systems, and trends in managing large amounts of complex data. Health information managers must ensure that databases are complete, accurate, and accessible only to authorized personnel. They also may supervise the work of medical records and health information technicians.

Assistant administrators work under the top administrator in larger facilities and often handle daily decisions. Assistants might direct activities in clinical areas, such as nursing, surgery, therapy, medical records, or health information. They also handle administrative tasks, such as ensuring that their department has the necessary supplies and that equipment is operational and up to date.

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How To Become A Clinical Operations Manager

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Clinical Operations Manager Jobs

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Average Length of Employment
Operations Manager 4.0 years
Clinical Director 3.4 years
Clinical Manager 3.2 years
Top Employers Before
Staff Nurse 12.2%
Manager 5.8%
Supervisor 3.1%
Top Employers After
Director 7.8%
Consultant 3.9%
Manager 3.9%

Do you work as a Clinical Operations Manager?

Clinical Operations Manager Demographics

Gender

Female

68.9%

Male

29.0%

Unknown

2.2%
Ethnicity

White

61.0%

Hispanic or Latino

14.4%

Black or African American

11.4%

Asian

8.8%

Unknown

4.4%
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Foreign Languages Spoken

Spanish

45.5%

Dakota

9.1%

French

9.1%

Japanese

4.5%

Russian

4.5%

Portuguese

2.3%

Telugu

2.3%

Chinese

2.3%

Greek

2.3%

Czech

2.3%

Cantonese

2.3%

Mandarin

2.3%

Hindi

2.3%

Arabic

2.3%

Tamil

2.3%

Korean

2.3%

Italian

2.3%
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Clinical Operations Manager Education

Schools

University of Phoenix

24.8%

Walden University

9.5%

Ashford University

5.8%

Grand Canyon University

5.1%

George Washington University

4.4%

Baylor University

4.4%

New York University

3.6%

The Academy

3.6%

University of Maryland - University College

3.6%

Temple University

3.6%

University of Southern California

3.6%

Grand Valley State University

3.6%

Oregon Health & Science University

3.6%

California State University - East Bay

2.9%

Old Dominion University

2.9%

University of Florida

2.9%

University of Washington

2.9%

Excelsior College

2.9%

Case Western Reserve University

2.9%

East Tennessee State University

2.9%
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Majors

Nursing

26.5%

Business

23.9%

Health Care Administration

11.9%

Management

5.5%

Pharmacy

5.3%

Psychology

3.5%

Public Health

3.3%

Biology

2.9%

Medical Technician

2.2%

Social Work

2.0%

Human Resources Management

2.0%

Physiology And Anatomy

1.3%

Liberal Arts

1.3%

Project Management

1.3%

Health Sciences And Services

1.3%

Medicine

1.3%

Medical Assisting Services

1.3%

Kinesiology

1.1%

Communication

1.1%

Accounting

1.1%
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Degrees

Masters

39.8%

Bachelors

30.2%

Other

12.0%

Associate

6.8%

Doctorate

5.3%

Certificate

4.8%

Diploma

0.7%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Clinical Operations Manager Salaries

Job Title Company Location Start Date Salary
Manager, Clinical Operations Alnylam Pharmaceuticals, Inc. Cambridge, MA Jun 01, 2015 $140,000
Manager, Clinical Operations Genentech, Inc. South San Francisco, CA Oct 01, 2011 $135,000
Manager, Clinical Operations Parexel International Billerica, MA Sep 18, 2015 $119,881
Manager, Clinical Operations Parexel International Billerica, MA Nov 09, 2016 $119,881
Manager, Clinical Operations Baxalta Us Inc. Cambridge, MA Jul 01, 2015 $118,000
Manager of Clinical Operations Merrimack Pharmaceuticals, Inc. Cambridge, MA Aug 30, 2012 $114,000
Manager, Clinical Operations Ophthalmic Research Associates, Inc. Andover, MA Sep 16, 2015 $110,000
Medical Specialist/Clinical Operations Manager Echometrics Corporation Rochester, MN Dec 05, 2011 $105,102
Manager of Clinical Operations PRA International Charlottesville, VA Sep 04, 2010 $96,876
Clinical Operations Manager Mayo Clinic Rochester, MN Apr 25, 2012 $95,243
Clinical Operations Manager Group Health Cooperative Seattle, WA Aug 01, 2011 $93,200 -
$100,000
Operations Manager, Sitel Clinical Simulation Cent Washington Hospital Center Washington, DC Oct 04, 2010 $88,000
Clinical Operations Manager Group Health Cooperative Seattle, WA Oct 01, 2014 $85,500 -
$105,000
Clinical Operations Manager Group Health Cooperative Seattle, WA Jan 10, 2014 $85,500 -
$105,000
Clinical Operations Manager Group Health Cooperative Seattle, WA Oct 01, 2011 $85,300 -
$100,000
Clinical Operations Manager Molecular Biometrics, Inc. New Haven, CT Dec 01, 2010 $81,100
Clinical Operations Manager Ultimate Care Inc. Delray Beach, FL Sep 18, 2015 $74,089
Clinical Operations Manager Carepeople Home Health, Inc. Annandale, VA Oct 01, 2014 $74,005
Manager, Clinical Operations Parexel International Glendale, CA Sep 14, 2016 $72,275
Clinical Operations Manager Bethany Medical Clinic Ny, PLLC New York, NY Oct 26, 2015 $72,000
Clinical Operations & Medical Affairs Manager Axis Clinicals LLC Dilworth, MN Sep 01, 2015 $72,000
Manager-Clinical Operations Axis Clinicals LLC Dilworth, MN Oct 09, 2016 $64,002
Clinical Operations Manager 1Life Healthcare, Inc. San Francisco, CA Jul 01, 2010 $56,992 -
$100,506
Clinical Operations Manager 1Life Healthcare, Inc. San Francisco, CA Aug 02, 2011 $55,827 -
$132,122
Clinical Operations Manager Anesthesia & Pain Care Services, PLLC Richmond, KY Dec 01, 2011 $53,706

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Top Skills for A Clinical Operations Manager

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  1. Procedures
  2. Clinical Operations
  3. Regulatory Requirements
You can check out examples of real life uses of top skills on resumes here:
  • Spearheaded the company's first clinical quality organization, and global clinical standard operating procedures and quality processes.
  • Directed clinical operations and provided administrative support for anesthesia services ranging from 20 different medical facilities in 9 different states.
  • Developed medical center policies and procedures in accordance with evidence-based literature, regulatory requirements and best practice solutions.
  • Implemented Occupational Safety and Health Training Program and state mandated Safety Committee Extensive experience in Human Resources
  • Provided leadership and management oversight to ensure that operational outcomes achieved measurable results in support of hospital goals and business objectives.

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Top 10 Best States for Clinical Operations Managers

  1. New York
  2. Delaware
  3. Massachusetts
  4. District of Columbia
  5. Nevada
  6. Rhode Island
  7. Connecticut
  8. New Jersey
  9. New Mexico
  10. Hawaii
  • (993 jobs)
  • (66 jobs)
  • (739 jobs)
  • (153 jobs)
  • (131 jobs)
  • (60 jobs)
  • (250 jobs)
  • (547 jobs)
  • (108 jobs)
  • (56 jobs)

Top Clinical Operations Manager Employers

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Jobs From Top Clinical Operations Manager Employers

Clinical Operations Manager Videos

Career Advice on becoming an Operations Manager by Bruce R (Full Version)

Matt Hersch, Clinical Operations Manager, GW Pharmaceuticals

Manager at Clinical Trials Ontario, Manal Siddiqui

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