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Clinical operations manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Timothy Edwards,

Bernie Cerasaro

Below we've compiled a list of the most critical clinical operations manager skills. We ranked the top skills for clinical operations managers based on the percentage of resumes they appeared on. For example, 12.6% of clinical operations manager resumes contained patients as a skill. Continue reading to find out what skills a clinical operations manager needs to be successful in the workplace.

15 clinical operations manager skills for your resume and career

1. Patients

Here's how clinical operations managers use patients:

Approve and contribute to in-service education programs for patients and assigned personnel while communicating revisions to assigned personnel.
Facilitated and assured top quality communication among patients, doctors, employees and Corporate Administrative Staff.

2. Clinical Operations

Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.

Here's how clinical operations managers use clinical operations:

Directed clinical operations and provided administrative support for anesthesia services ranging from 20 different medical facilities in 9 different states.
Identify and ensure all necessary initial training is provided to Clinical Operations staff to ensure necessary orientation to job role.

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how clinical operations managers use healthcare:

Promoted and streamlined healthcare delivery processes for optimum efficiency and adherence to organization's healing commitments and built positive patient relations.
Bolstered seamless operations by delivering personnel training on Composite Healthcare System (CHCS) clinical template management and appointment scheduling.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how clinical operations managers use oversight:

Provided management oversight of Clinical Research quality assurance for Clinical Research Trials and all staff associated with this process.
Performed daily oversight and operational management for multiple disease management accounts, call center and telecommuter staff.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clinical operations managers use customer service:

Developed centralized appointment call center, implementation of quality customer service and triage guidelines.
Developed and delivered training in discharge planning/utilization management, customer service and case management.

6. Project Management

Here's how clinical operations managers use project management:

Project management of service line profitability turn-around plans including cardiac surgery, rehabilitation, home health and hospice.
Provided project management coordination and skilled decision making for facility improvements, including facility additions and remodel projects.

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7. GCP

Google Cloud Platform (GCP) is a collection of cloud computing services that allow users to develop, deploy, and operate original applications on the web. GCP carries a cloud computing infrastructure that facilitates it in keeping track of the resources (e.g., storage, processing speed, and power, network connectivity, database queries, etc.) of an application or a website, whenever it is run on the cloud platform.

Here's how clinical operations managers use gcp:

Assisted with the build of data systems according to ICH guidelines and good clinical practice (GCP) compliance.
Interpreted and applied ICH/ GCP guidelines and delivered staff training via NIH, FDA and sponsor provided materials.

8. Process Improvement

Here's how clinical operations managers use process improvement:

Communicate with surgeons and anesthesiologists on a daily basis to identify process improvements and explore any unresolved issues.
Streamlined process improvement initiatives throughout daily operations while simultaneously directing team of nurses and referral specialists.

9. Direct Reports

Here's how clinical operations managers use direct reports:

Managed daily operation of ambulatory clinic, supervised 6 direct reports coordinated multiple provider encounters.
Provide leadership and motivation to direct reports and other department personnel.

10. Excellent Organizational

Here's how clinical operations managers use excellent organizational:

Attained excellent organizational and time management skills.

11. Performance Management

Here's how clinical operations managers use performance management:

Managed staff relations, including performance management, staff satisfaction and conflict management.
Provide direct staff performance management.

12. Quality Patient Care

Here's how clinical operations managers use quality patient care:

Ensured compliance with all regulatory agencies that govern health care delivery and accreditation and ensures clinic standards of quality patient care.
Selected staff and guided staff utilization to meet staffing and workload requirements as well as quality patient care within budgetary guidelines.

13. Oncology

Oncology is defined as the facet of medicine that deals with cancer. Oncology also deals with the prevention and diagnosis of these diseases. A medical professional who has studied the discipline of oncology is referred to as an â€˜oncologist'. An oncologist can further specialize in their discipline and become a medical oncologist, surgical oncologist, or radiation oncologist.

Here's how clinical operations managers use oncology:

Utilized Oncology therapeutic knowledge to provide medical leadership and coordinate team efforts with regulatory, legal and data management.
Developed justification for Radiation Oncology department renovation including Linear Accelerator replacement and CT Simulator purchase.

14. Patient Satisfaction

Here's how clinical operations managers use patient satisfaction:

Measure patient satisfaction data, review findings with physicians/staff and implement improvement initiatives to facilitate superior patient care/satisfaction.
Coordinated activities with various other hospital departments to ensure patient satisfaction as well as cost-effectiveness.

15. Clinical Trials

Here's how clinical operations managers use clinical trials:

Evaluated study feasibility to verify site's ability to conduct specific clinical trials and enroll correct patient populations.
Assessed treatment protocols internally or for formal clinical trials, including documentation and recommendations.

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What skills help Clinical Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on clinical operations manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What hard/technical skills are most important for clinical operations managers?

Bernie Cerasaro

Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny

Most technical skills required in today's marketplace are associated with task requirements in specific functional areas. However, some skillsets can be considered general, such as using Word, Excel, or Zoom. Technical skills relevant to social media are also critical. The ability to construct a web page and post on social media platforms such as Facebook, Instagram, and Twitter is essential. For [CBC1] functional areas, examples of needed technical expertise would be Microsoft Project for project management and SAP for supply chain management.

What clinical operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young clinical operations managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a clinical operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all clinical operations managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of clinical operations manager skills to add to your resume

The most important skills for a clinical operations manager resume and required skills for a clinical operations manager to have include:

Patients
Clinical Operations
Healthcare
Oversight
Customer Service
Project Management
GCP
Process Improvement
Direct Reports
Excellent Organizational
Performance Management
Quality Patient Care
Oncology
Patient Satisfaction
Clinical Trials
Payroll

Human Resources
FDA
CRO
Patient Flow
Surgery
Clinical Studies
Clinical Trial Management
HIPAA
Regulatory Compliance
Primary Care
Autism
EMR
Home Health
Performance Reviews
CRA
Patient Complaints

Informed Consent
Performance Evaluations
Federal Regulations
Staff Development
Professional Development
Medicaid
Rehabilitation
OSHA
Strong Analytical
Employee Engagement
IRB
Medical Equipment
PET
Medical Assistants
CMS
QA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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