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Clinical services director skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Cara Young Ph.D.,

Dr. Michelle Cheshire

Clinical services director example skills

Below we've compiled a list of the most critical clinical services director skills. We ranked the top skills for clinical services directors based on the percentage of resumes they appeared on. For example, 13.9% of clinical services director resumes contained patients as a skill. Continue reading to find out what skills a clinical services director needs to be successful in the workplace.

15 clinical services director skills for your resume and career

1. Patients

Here's how clinical services directors use patients:

Re-opened a 4 bed Medical Observation Unit after implementing clinical education and competencies for higher level acuity and monitoring of patients.
Developed respiratory care, ventilator-tracheotomy in-service education program geared toward nursing agencies and primary care-givers for at-home ventilator dependent patients.

3. Clinical Services

Here's how clinical services directors use clinical services:

Participate as member of Clinical Services Department to establish and monitor progress of clinical, operational and quality assurance goals.
Collaborate with all other Director of Regional Clinical Services, Director of Regional Programs, and Administration regarding programmatic development.

4. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how clinical services directors use mental health:

Conducted continuing education presentations to mental health and heath care professionals for their mandatory certification on the dynamics of domestic violence.
Provided educational, clinical and supervisory support for to a community-based mental health program.

5. Quality Care

Here's how clinical services directors use quality care:

Directed implementation of approved work methods and procedures that reflect elements essential to rendering high quality care.
Provided administrative and clinical leadership to the administrator and direct caregiver staff ensuring quality care.

6. Infection Control

Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.

Here's how clinical services directors use infection control:

Facilitate quality monitoring activities, including: infection control incident reports and complaint tracking and trending, satisfaction surveys.
Analyze and interpret collected infection control data; conducted, investigated and performed surveillance of suspected outbreaks of infection.

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7. Clinical Operations

Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.

Here's how clinical services directors use clinical operations:

Coordinated and directed clinical operations to support community-based residential and vocational services for persons with developmental disabilities.
Company sold 1998 Responsibilities included: coordination of clinical operations at the Division level.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clinical services directors use customer service:

Attend relevant client and external meetings as necessary to deliver exceptional customer service and to execute on defined strategic goals.
Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs.

9. Home Health

Here's how clinical services directors use home health:

Reviewed and approved or rejected home health referrals based on home health eligibility criteria.
Assisted in obtaining ACHC Accreditation for previously established Medicare Licensed Home Health Agency.

10. Autism

Here's how clinical services directors use autism:

Project Development helping to establish the Highlands Center for Autism, Highlands Sleep Center, Highlands Imaging and Harold Clinic.
Project Administration and quality assurance for ARC Grant for Highlands Center for Autism and Highlands Community Development Grant.

11. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how clinical services directors use performance improvement:

Contributed to numerous committees including credentialing, behavioral therapy, performance improvement, safety, and medical executive group.
Assisted Director of Operations in the hiring process, worked on performance improvement programs and terminations if necessary

12. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how clinical services directors use risk management:

Work closely with the legal department in the identification and management of actual and/or potential risk management activities.
Developed corporate policies and procedures relating to environmental safety, risk management, human resources and information systems.

13. Crisis Intervention

Here's how clinical services directors use crisis intervention:

Oversee management of medication changes emergency transportation; inpatient respite or GIP stays for crisis intervention or symptom management.
Supervised twelve masters level clinicians providing crisis intervention services on a thirty-bed in-patient psychiatric unit.

14. Direct Patient Care

Here's how clinical services directors use direct patient care:

Maintained regular patient interaction and provided direct patient care.
Chart reviews for accuracy, case management of all hospice patients- including providing direct patient care.

15. Clinical Supervision

Clinical supervision refers to how practicing nurses get professional and moral support from their experienced colleagues. The practice aims to promote their ability to make a concrete decision that values the patient's well-being.

Here's how clinical services directors use clinical supervision:

Maintain documentation of external clinical supervision received by Clinician and ensure clinical supervision needs are being met of Clinical Support Team.
Provided clinical supervision to clinical staff and administrative supervision to speech and language pathologists, occupational therapists and psychiatrists.

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What skills help Clinical Services Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on clinical services director resumes?

Dr. Cara Young Ph.D.

Associate Professor, The University of Texas at Austin

More than skills, it is what school/program the student is graduating from and the types of clinical experiences they have had while in school, and the number of hours spent in those clinical settings.

What clinical services director skills would you recommend for someone trying to advance their career?

Dr. Michelle Cheshire

Associate Dean Undergraduate Programs, The University of Alabama

As nursing education transitions to competency based education I believe that students will graduate from programs more "practice ready". I believe that in the next 3-5 years having strong leadership and delegation skills will be critical for nurses to optimize patient care outcomes. The healthcare team is interdisciplinary so delegation and leadership for fellow nurses is not the only skill you will need. You will need to be able to lead a healthcare team with members from other disciplines within the healthcare arena.

What type of skills will young clinical services directors need?

Karen Monsen Ph.D. RN, FAMIA, FNAP, FAAN

Professor, University of Minnesota

The future of information systems will expand into self-learning systems through automated data analytics or artificial intelligence. To get there, we will need young graduates who can program, manage, and analyze data to produce meaningful output for decision-makers. These are different skill sets that rely on having some content expertise -- an awareness of healthcare terminologies and clinical contexts. Teamwork skills are essential because of these diverse perspectives required to create a true data-driven project; success depends on interprofessional collaboration - great listening - willingness to learn and adapt to meet the needs arising in an evolving world.

What soft skills should all clinical services directors possess?

Dr. Catherine Stubin Ph.D.

Assistant Professor, Rutgers University - Camden

Nursing is a complex profession that requires continuous interaction with a variety of individuals in a high-stress environment. The COVID-19 pandemic has increased nurses' psychological distress, which could leave the U.S. with an unstable nurse workforce in years to come.
Priority consideration must be given to the psychosocial needs of nurses, as preparing nurses to persevere through adversities is essential for maintaining their physical, mental, and emotional health throughout their careers. We need skilled, caring, competent nurses who can cope with the physical and psychological demands of the nursing profession. Resilience is a core value and fundamental theme that must be addressed in the nursing workforce. Research demonstrates that there is a correlation between a healthcare professional's resilience and well-being in the workplace. Access to or engagement with social resources can activate self-care and resilient attributes, and resilience training can positively impact nurse stress, mindfulness, and resilience. Resilient nurses can better manage their response to stress and adversity, which will contribute to patient safety and promote positive patient outcomes.

Do you want to know more?

List of clinical services director skills to add to your resume

The most important skills for a clinical services director resume and required skills for a clinical services director to have include:

Patients
Social Work
Clinical Services
Mental Health
Quality Care
Infection Control
Clinical Operations
Customer Service
Home Health
Autism
Performance Improvement
Risk Management
Crisis Intervention
Direct Patient Care
Clinical Supervision
Quality Improvement
Family Therapy

Patient Satisfaction
Substance Abuse
Clinical Oversight
OSHA
Program Development
Clinical Care
Center Management
CMS
Medicaid
Federal Regulations
Rehabilitation
Staff Development
Direct Supervision
State Regulations
Clinical Program
Discharge Planning
Applied Behavior Analysis

Hospice Services
Regulatory Compliance
HR
Clinical Policies
Clinical Documentation
JCAHO
Group Therapy
EMR
Clinical Aspects
MDS
Utilization Review
Direct Reports
Data Collection
IV
QA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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