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The differences between clinical support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a clinical support specialist and a service support specialist. Additionally, a clinical support specialist has an average salary of $45,892, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a clinical support specialist include patients, clinical support and home health. The most important skills for a service support specialist are customer service, support services, and social work.
| Clinical Support Specialist | Service Support Specialist | |
| Yearly salary | $45,892 | $43,538 |
| Hourly rate | $22.06 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,163 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A clinical support specialist is in charge of assisting medical workers and clients in hospitals or similar facilities. Among their responsibilities include gathering patient information and medical histories, collecting payment and insurance details, helping patients fill out forms, answering calls and correspondence, and assisting staff as needed. A clinical support specialist may also participate in medical research and studies, providing clerical support to researchers and medical experts. Furthermore, it is essential to function while implementing the facility's safety policies and regulations.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Clinical support specialists and service support specialists have different pay scales, as shown below.
| Clinical Support Specialist | Service Support Specialist | |
| Average salary | $45,892 | $43,538 |
| Salary range | Between $29,000 And $71,000 | Between $26,000 And $72,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Connecticut |
| Best paying company | Boehringer Ingelheim | Cheniere Energy |
| Best paying industry | Pharmaceutical | Technology |
There are a few differences between a clinical support specialist and a service support specialist in terms of educational background:
| Clinical Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Nursing | Business |
| Most common college | Duke University | Stanford University |
Here are the differences between clinical support specialists' and service support specialists' demographics:
| Clinical Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 22.4% Female, 77.6% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |