How to hire a clinical support specialist

How to hire a clinical support specialist, step by step

Here's a step-by-step clinical support specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a clinical support specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new clinical support specialist
• Step 8: Go through the hiring process checklist

What does a clinical support specialist do?

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1. Identify your hiring needs

   Before you start hiring a clinical support specialist, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a clinical support specialist to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a clinical support specialist that fits the bill.

   This list presents clinical support specialist salaries for various positions.

   Type of Clinical Support Specialist	Description	Hourly rate
   Clinical Support Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-34
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Support Agent	As the name entails, the job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention... Show more	$10-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Clinical Support
   • Home Health
   • Customer Service
   • Patient Care
   • EMR
   • Data Entry
   • Healthcare Professionals
   • Medical Terminology
   • CSS
   • Phone Calls
   • Radiology
   • Computer System
   • PowerPoint

   Check all skills

   Responsibilities:

   • Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
   • Help users in customization in the cadence module.
   • Develop and improve EMR work flow including creating and updating software administration maintenance.
   • Maintain client confidentiality and closely follow HIPAA regulations.
   • Perform administrative support activities for medical record management and internal records to assure HIPAA compliance procedures.
   • Complete medical referrals for patients who are being discharge from the hospital including demographics, medications/allergies, and laboratory data.

   More clinical support specialist duties

3. Make a budget

   Including a salary range in your clinical support specialist job description helps attract top candidates to the position. A clinical support specialist salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a clinical support specialist in Maine may be lower than in California, and an entry-level clinical support specialist usually earns less than a senior-level clinical support specialist. Additionally, a clinical support specialist with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average clinical support specialist salary

   $45,892yearly

   $22.06 hourly rate

   ---

   Entry-level clinical support specialist salary

   $29,000 yearly salary

   Updated January 20, 2026

   Average clinical support specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$60,540	$29
   2	Massachusetts	$57,382	$28
   3	Connecticut	$55,763	$27
   4	New Jersey	$55,289	$27
   5	North Carolina	$55,010	$26
   6	Texas	$54,684	$26
   7	Pennsylvania	$53,044	$26
   8	South Carolina	$51,617	$25
   9	Nevada	$51,594	$25
   10	Michigan	$50,514	$24
   11	Ohio	$50,502	$24
   12	Arizona	$50,262	$24
   13	Georgia	$48,153	$23
   14	Florida	$48,151	$23
   15	Washington	$47,757	$23
   16	Illinois	$46,759	$22
   17	South Dakota	$45,437	$22
   18	Oklahoma	$45,304	$22
   19	Maryland	$45,232	$22
   20	Indiana	$44,235	$21

   Average clinical support specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Boehringer Ingelheim	$91,591	$44.03	13
   2	Virginia Eye Institute	$56,934	$27.37
   3	Siemens Healthineers	$54,571	$26.24	3
   4	DESC	$52,777	$25.37	7
   5	The Corvallis Clinic	$52,350	$25.17
   6	University of Iowa Center for Advancement	$52,288	$25.14	181
   7	Outside In	$51,686	$24.85	2
   8	Boeing	$50,396	$24.23	58
   9	LifePoint Health	$49,147	$23.63	135
   10	PHMC	$49,055	$23.58	3
   11	Univ Of Colorado-Colorado Spgs	$48,768	$23.45
   12	Kelsey-Seybold Clinic	$48,721	$23.42	2
   13	Heartland Health Centers	$47,647	$22.91
   14	Southwest Autism Research & Resource Center	$47,063	$22.63	1
   15	QuintilesIMS	$46,717	$22.46	435
   16	Grene Vision Group	$46,018	$22.12
   17	Alden Poplar Creek Rehabilitation & Health Care Center	$45,309	$21.78
   18	Universal Health Services	$45,295	$21.78	161
   19	Philips	$45,230	$21.75	55
   20	VitalSource	$45,182	$21.72	4

4. Writing a clinical support specialist job description

   A job description for a clinical support specialist role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a clinical support specialist job description:

   Clinical support specialist job description example

   • High School completed (required).
   • A minimum of 1 year of experience in a similar role.
   • Must be able to pass background and drug screen prior to start date.

   Job Type: (Non - Exempt).

   Benefits: • 403(b) with company match • Medical, Dental and Vision Eligibility 1st of month after 30 days • Employer Paid Short Term Disability • Paid time off • Life insurance • Up to 10 paid holidays • Pet insurance • Assistance with certification and licensure.

   Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE will offer you opportunities that you wouldn't have with other organizations, once you become one of our team mates. Cove Behavioral Health is a HRSA approved site and you may be eligible to apply for Public Service Loan Forgiveness. We also offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many other ways to show appreciation to our teammates! COVE is a full-service provider of SA services. We are Nationally Accredited and have won numerous national and state awards for premier services. We serve all ages and take all insurances. We have board certified MD's that will provide a consultation of what an individual plan might look like when people don't know what to do, much like other Doctor consultations. We have a private adult detox and are known for our specialties in pregnant women and women's services, Opiate Addiction treatment, residential treatment and community prevention as Centers of Excellence.

   At Cove Behavioral health we value diversity and inclusion. Cove Behavioral Health provides equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions at Cove will be based on merit, qualifications, and abilities. Cove does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any characteristic protected by law. Cove will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right clinical support specialist for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your clinical support specialist job on Zippia to find and recruit clinical support specialist candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit clinical support specialists, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   If your interviews with clinical support specialist applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new clinical support specialist

   Once you've decided on a perfect clinical support specialist candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new clinical support specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a clinical support specialist?