Clinical support specialist job description

• High School completed (required).
• A minimum of 1 year of experience in a similar role.
• Must be able to pass background and drug screen prior to start date.

Job Type: (Non - Exempt).

Benefits: • 403(b) with company match • Medical, Dental and Vision Eligibility 1st of month after 30 days • Employer Paid Short Term Disability • Paid time off • Life insurance • Up to 10 paid holidays • Pet insurance • Assistance with certification and licensure.

Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE will offer you opportunities that you wouldn't have with other organizations, once you become one of our team mates. Cove Behavioral Health is a HRSA approved site and you may be eligible to apply for Public Service Loan Forgiveness. We also offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many other ways to show appreciation to our teammates! COVE is a full-service provider of SA services. We are Nationally Accredited and have won numerous national and state awards for premier services. We serve all ages and take all insurances. We have board certified MD's that will provide a consultation of what an individual plan might look like when people don't know what to do, much like other Doctor consultations. We have a private adult detox and are known for our specialties in pregnant women and women's services, Opiate Addiction treatment, residential treatment and community prevention as Centers of Excellence.

At Cove Behavioral health we value diversity and inclusion. Cove Behavioral Health provides equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions at Cove will be based on merit, qualifications, and abilities. Cove does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any characteristic protected by law. Cove will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.

University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.
Join us on a mission to advance medicine.

Why UMPhysicians?

The Clinic Support Specialist facilitates pre-appointment coordination for patients receiving specialty care at the M Health Clinics and Surgery Center in Minneapolis. Assists specialty patients, family and health care providers with all scheduling, medical record gathering, medical record retrieval, right fax management, mail and appointment coordination needs. Coordinates care/information with care team and/or administration. Maintains specialty intake database.

Key responsibilities include:

Coordination of care/information with care team and/or administration Secures information pertinent to the patient visit. Obtains internal and external records including, but not limited to, medical records, scans/imaging and pathology slides. Arranges for courier service when needed to obtain records. Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements. Provides Right Fax management. Handles mail retrieval and distribution. Creates new patient packet according to individual patient needs. Pages and messages providers and care coordinators regarding urgent issues that need to be addressed in a timely matter. Communicates with patients regarding eligibility for clinical trials. Meets with patients upon arrival to clinic to introduce themselves and care coordinator. Collects all relevant records for patients going back as far as necessary to make sure complete medical history is maintained. Works behind the scenes to make all pre-appointment needs are met, minimizing the patient's need to call multiple offices for services.



Minimum Qualifications


Post high school education in medical related area or equivalent experience Prior experience in complex patient scheduling and registration in a clinic setting. Two to three years of strong customer service experience. Basic research skills regarding clinical trials. Good medical terminology skills. Strong attention to detail and organizational skills with a broad knowledge of specialty service line Conflict management and problem solving skills. Good critical thinking and prioritization skills. Excellent interpersonal and communication skills. Empathy. Excellent communication and presentation skills.


Preferred Qualifications:

Two year college degree in medical related area or Bachelor's degree in Science or Healthcare related area. Two years of medical intake specialist experience. Epic skills. Core knowledge of all diagnoses, and ability to follow algorithms. Strong organizational and documentation skills. Ability to promote service line. Database management.



Location:
909 Fulton St SE, Minneapolis, MN 55455


Hours:
8am-4:30pm Mon-Fri

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

• Master’s Degree in Human Services or a related field is required. Candidates who are completing their Master’s Degree will also be considered.
• Minimum of two (2) years of experience working with MH/IDD consumers.
• Knowledge and experience with Positive Approaches, Dual Diagnosis, Person Centered Thinking, trauma informed care, group facilitation, and staff mentoring a plus.
• Valid Driver’s License

RESPONSIBILITIES:

• Complete evaluation / detailed assessment of needs for individuals needing a Behavioral Support Plan (BSP) or a Restrictive Procedure Plan (RPP)
• Ensure that all support plans are Person Driven, integrate Practice Based Evidence and reflect the core clinical needs of the individual
• Collect, organize, review, and analyze data on challenging strategies
• Review and revise plans annually for each individual at ISP Annual Review or whenever requested by the individual’s supports team
• Attend (as required) psychiatric, medical, and therapy appointments as needed for consumers
• Train residential/ program staff on the consumer behavior support plan and the individual preference for supports
• Timely submit proper, complete and accurate required documentation/ paperwork as required by State and Federal Regulations, PDCS, and HIPAA

Who We Are: Person Driven Clinical Solutions, LLC (PDCS), an affiliate of Apis Services Inc, is a qualified provider of supports and Behavioral Support Services to individuals with Mental Health / Intellectual Developmental Disabilities. PDCS also offers individualized technical assistance; on-site consultations and trainings to a variety of organizations across the United States interested in becoming truly Person Driven. It is primarily under contract with human service organizations participating in the public social service systems of the Commonwealth of Pennsylvania.

Apis Services, Inc. provides administrative services, including recruiting and onboarding new team members for over 30+ for profit and non-profit organizations across the USA so they can focus on their all-important missions. Apis Services Inc. is a progressive corporation with over 3500+ employees nationwide and growing.

The employment opportunities we have to offer dedicated and caring career seekers are endless. Join us in helping to make a difference in the lives of others by providing good people to support the missions they serve. It’s time to make a difference! What’s your purpose in life?

For more information & to apply: www.apismgt.org

We are Equal Opportunity Employers