What does a clinical support specialist do?
A clinical support specialist is in charge of assisting medical workers and clients in hospitals or similar facilities. Among their responsibilities include gathering patient information and medical histories, collecting payment and insurance details, helping patients fill out forms, answering calls and correspondence, and assisting staff as needed. A clinical support specialist may also participate in medical research and studies, providing clerical support to researchers and medical experts. Furthermore, it is essential to function while implementing the facility's safety policies and regulations.
Clinical support specialist responsibilities
Here are examples of responsibilities from real clinical support specialist resumes:
- Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
- Help users in customization in the cadence module.
- Develop and improve EMR work flow including creating and updating software administration maintenance.
- Maintain client confidentiality and closely follow HIPAA regulations.
- Perform administrative support activities for medical record management and internal records to assure HIPAA compliance procedures.
- Complete medical referrals for patients who are being discharge from the hospital including demographics, medications/allergies, and laboratory data.
- Obtain new and refill narcotic prescriptions for hospice patients, coordinate emergency therapies and ensure that all paperwork are accurately complete.
- Provide clinical and administrative supervision, as well as training and mentoring for case managers and rehabilitation specialists on assign team.
- Develop effective, trusting relationships with identify veterans, with a focus on facilitating housing placement, stability, and independence.
- Train end user on how to navigate and act upon their in-basket messages.
- Lead PACS training for radiologists, technologists, and medical staff.
- Used ICD-9 codes to properly code procedures to be send to the patient's insurance company.
- Assist anesthesiologists with associating anesthesia documentation with a particular procedure.
- Conduct introductory and change management presentations relate to PACS implementation.
- Key member of team that orchestrate preparations and systems compliance initiatives resulting in successful JCAHO accreditation.
Clinical support specialist skills and personality traits
We calculated that 19% of Clinical Support Specialists are proficient in Patients, Clinical Support, and Home Health. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Clinical Support Specialists that have these skills listed on their resume here:
- Patients, 19%
Obtained new and refill narcotic prescriptions for hospice patients, coordinated emergency therapies and ensured that all paperwork was accurately completed.
- Clinical Support, 12%
Project and allocate external study expenditures relevant to clinical support activities.
- Home Health, 9%
Verify Home Health Agencies invoice coincide with nursing notes entered before payment.
- Customer Service, 8%
Provided exceptional customer service skills, member outreach and appointment setting assistance.
- Patient Care, 8%
Maintained a sanitary and professional clinical environment for patient care.
- EMR, 4%
Support the implementation process of the EMR system including the end users.
Common skills that a clinical support specialist uses to do their job include "patients," "clinical support," and "home health." You can find details on the most important clinical support specialist responsibilities below.
Customer-service skills. To carry out their duties, the most important skill for a clinical support specialist to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Clinical support specialists often use customer-service skills in their day-to-day job, as shown by this real resume: "assisted customer with placing orders for various clinical assessment products -process credit and debit transactions present -data entry and processing"
Listening skills. Another soft skill that's essential for fulfilling clinical support specialist duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a clinical support specialist resume, here's how clinical support specialists can utilize listening skills in their job responsibilities: "provide listening skills, information, reminders and or support to patients or other call center personnel on a regular basis. "
Speaking skills. clinical support specialists are also known for speaking skills, which are critical to their duties. You can see how this skill relates to clinical support specialist responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." A clinical support specialist resume example shows how speaking skills is used in the workplace: "retained track of incoming contracts and negotiations on a shared spreadsheet communicated with spanish speaking patients. "
Writing skills. For certain clinical support specialist responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of a clinical support specialist rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what clinical support specialists do: "provided clinical support for cras, sorting and submitting critical documents to central medical files assisted with writing of patient summaries. "
Problem-solving skills. A commonly-found skill in clinical support specialist job descriptions, "problem-solving skills" is essential to what clinical support specialists do. Clinical support specialist responsibilities rely on this skill because "support workers must identify both simple and complex computer problems, analyze them, and solve them." You can also see how clinical support specialist duties rely on problem-solving skills in this resume example: "provided screening of clients for tenancy, crisis intervention, and conflict resolution as necessary. "
The three companies that hire the most clinical support specialists are:
- QuintilesIMS33 clinical support specialists jobs
- AccentCare20 clinical support specialists jobs
- Yakima Valley Farm Workers Clinic12 clinical support specialists jobs
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Compare different clinical support specialists
Clinical support specialist vs. Support
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
There are some key differences in the responsibilities of each position. For example, clinical support specialist responsibilities require skills like "clinical support," "home health," "patient care," and "healthcare professionals." Meanwhile a typical support has skills in areas such as "cash management," "customer satisfaction," "hr," and "inventory control." This difference in skills reveals the differences in what each career does.
Supports really shine in the professional industry with an average salary of $50,563. Comparatively, clinical support specialists tend to make the most money in the pharmaceutical industry with an average salary of $55,768.supports tend to reach lower levels of education than clinical support specialists. In fact, supports are 5.7% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Clinical support specialist vs. Support agent
As the name entails, the job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention. Additionally, a customer support agent is responsible for encouraging customers to purchase a product or service and educating them about the product. You are also expected to accurately process emails and fax communications with customers.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that clinical support specialist responsibilities requires skills like "patients," "clinical support," "home health," and "patient care." But a support agent might use other skills in their typical duties, such as, "reservations," "troubleshoot," "crm," and "customer satisfaction."
Support agents may earn a lower salary than clinical support specialists, but support agents earn the most pay in the technology industry with an average salary of $41,689. On the other hand, clinical support specialists receive higher pay in the pharmaceutical industry, where they earn an average salary of $55,768.support agents earn lower levels of education than clinical support specialists in general. They're 7.4% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Clinical support specialist vs. Clinical coordinator
A clinical coordinator is responsible for monitoring a healthcare facility's daily operations, ensuring the best quality services for the patients. Clinical coordinators perform administrative and clerical tasks as needed, such as organizing patient files, communicating with other departments and healthcare organizations for validating patients' information and insurance documents, prepare medical reports, assist medical professionals in medical procedures, and observe sanitary and hygienic standards. A clinical coordinator must have excellent time-management skills to perform duties under minimal supervision.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from clinical support specialist resumes include skills like "clinical support," "patient care," "healthcare professionals," and "medical terminology," whereas a clinical coordinator is more likely to list skills in "cpr," "rehabilitation," "vital signs," and "social work. "
Clinical coordinators earn the best pay in the health care industry, where they command an average salary of $56,227. Clinical support specialists earn the highest pay from the pharmaceutical industry, with an average salary of $55,768.When it comes to education, clinical coordinators tend to earn higher degree levels compared to clinical support specialists. In fact, they're 7.7% more likely to earn a Master's Degree, and 2.2% more likely to graduate with a Doctoral Degree.Clinical support specialist vs. Registration specialist
A registration specialist is responsible for managing patient information, including the verification of their insurance details and medical treatment schedules. Registration specialists assign admission rooms and processing payments for discharge. They also assist patients with the completion of medical forms by helping them fill-out papers with the most accurate information. A registration specialist performs administrative and clerical duties as needed, requiring them to have excellent data management skills to process information and provide the highest quality care services for the patients.
Types of clinical support specialist
Updated January 8, 2025
