Clinical technician job description

The Clinic Care Technician is primarily responsible for providing clinical assistance for patient care. These duties may include greeting and rooming patients, interview patients to obtain a limited medical history and obtain vital signs (blood pressure, heart rate, temperature), document in patient chart or electronic medical record. This position will also be responsible for stocking and cleaning exam room per clinic and infection control policy, order and maintain clinic lab supplies, and all other duties as assigned. This position will also have responsibilities for assisting with clerical duties as assigned. This position may float to support other areas as assigned.
Education Qualifications:


Key Responsibilities:


Supports and assists providers and clinical staff with administrative and select patient care tasks. Supports patient scheduling and work queue needs as assigned. Follows up on no-shows and works with providers to review and approve add-ons. Greets patients, supports virtual visits, completes identification verification, height, weight and vision and hearing screening, and informs patients of wait time. Chaperones exams as needed. Administers questionnaires and documents in electronic medical record, enters or edits outside results and prepares patient forms for providers signatures. May perform specific patient care tasks based on training. Processes incoming mail, scans, copies, and faxes as needed, prints and updates forms, answers internal phone calls, and may place office supply orders. Cleans, prepares, organizes and re-stocks clinical areas and maintains supplies. Cleans procedure and exam rooms between patients and at end of day. Stocks and supplies exam rooms, performs regular reviews of expiration dates, and maintains linen levels. Cleans and ensures proper maintenance for equipment as assigned. Performs daily crash cart checks, monitors, and empties sharps containers. Performs routine safety checks on fire extinguishers, safety lights, eye wash stations and oxygen tanks.


Preferred Qualifications:


Customer service skills Ability to follow direction and perform tasks within scope of role Experience in healthcare or patient care experience Experience using electronic medical record Medical terminology



Licensure/Certification Qualifications:


Basic Life Support (BLS) within 30 days of hire.

It's fun to work in a company where people truly believe in what they are doing!

The Veterinary Clinical Case Technician is an integral part of Neogen Accessioning Team. The primary pre-analytic responsibility is resolving problems with incoming specimens (e.g., missing, mislabeled, or otherwise discrepant specimens and requisitions/paperwork). In addition, this position handles client communications for new sample requests as part of clinical case management. This position involves customer interaction via telephone and email and works collaboratively with the accessioning, client services, and shipping teams and well as with the medical and technical directors.

Function/Duties of Position:
MANAGE COORDINATION OF NONCONFORMING SAMPLES: Work with the accessioning team to manage any specimen that cannot be accessioned with received information. This will include gathering the details of the issue, discussing with internal stakeholders, and outlining the plan of action to resolve the issue.TELEPHONE CUSTOMER SERVICE: Initiate calls with clients to clarify test requests, sample identification, and discrepant specimens, requisitions/paperwork.CLINICAL CASE MANAGEMENT: Initiates requests of new samples for specimens deemed unusable for testing due to sample quality, age, or type.OTHER DUTIES AS ASSIGNED

Education & Experience:
Veterinary Technician, or Bachelor's degree in a science field

Required Competencies:
Ability to prioritize multiple tasks at one time Excellent communication, analytical and organizational skills: both written and verbal Ability to work independently and as part of a team while being collaborative in resolving problems Intermediate skills with Microsoft Office (Excel, Outlook, Access, Word, and PowerPoint) on Window OSMust have demonstrated excellent customer service skills on the phone, in person, and via email Must possess energy and drive to coordinate multiple projects simultaneously Ability to use tact and diplomacy to maintain effective working relationships

Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world's food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there - and you can be too.

Join Cleveland Clinic's Clinical Technician team at Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital is a 371-registered bed hospital that offers a complete continuum of care: emergency services, sub-acute care, rehabilitation and outpatient care. Cleveland Clinic is ranked as one of the nation's top hospitals by U.S. News & World Report.

Clinical Technicians work under the supervision of a Registered Nurse (RN) to provide top-quality patient care to diverse populations of cardiac patients. This unit has a dedicated team of caregivers that provide the highest quality care to patients who have undergone various procedures and need to be monitored for short periods of time post-procedure. As a Clinical Technician, your primary duties will include, but are not limited to:
-Providing or assisting with basic patient care.

-Reporting abnormal findings and changes in condition.

-Helping patients with personal care and activities of daily living.

-Keeping patients' rooms clean and orderly.

The ideal candidate is someone who:

-Is eager to learn.

-Demonstrates a strong work ethic.

-Thrives in a team environment.

-Provides care with compassion and empathy.

-Is energetic and positive.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Responsibilities:
Reports abnormal findings or changes in physical, mental and emotional conditions to RN. These include but are not limited to vital signs, weights, assisting patients with personal care and activities of daily living, patient transfers/transport, pulse oximetry, point of care testing, application of external monitoring devises , and further technical skills of phlebotomy, clean dressing changes, 12-lead ECG's, and insertion of urinary Foley Catheters. Assists with keeping patient rooms clean & orderly. Demonstrates a positive, concerned and sensitive response in the workplace. Strong interpersonal skills to interact with patients and staff. Ability to read, write and speak English and to follow oral and written instructions. Ability to perform basic clinical mathematics. Competencies in both the professional, technical and clinical knowledge domains must be demonstrated in a safe, effective and efficient manner. Maintains personal growth and development through the ongoing process of formal and informal education. Other duties as assigned.
Education:
High School Diploma/GED.
Certifications:
Basic Life Support (BLS) through American Heart Association (AHA) required within new hire period. Nursing students required to have BLS prior to hire.
Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Work Experience:
Demonstrates proficiency in applied mathematics & reading comprehension at an 8th grade level. One year of recent, full-time patient care experience. Additional education/training may substitute for some/all of the stated experience (i.e. mental health experience). Nursing students who have recently completed a minimum of one clinical rotation as part of an accredited nursing school program may substitute the clinical rotation for the required experience. Military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered.
Physical Requirements:
Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking. Medium Work - Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects. Physical Demand requirements are in excess of those for Medium Work.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.