What does a closer do?
The duties of a closer depend on one's line of work or industry of employment. Typically, their responsibilities revolve around liaising with clients to ensure that they understand and adhere to all terms of the agreement, completing all requirements and necessary documents, and maintaining records of all transactions. A closer must also monitor the regular payments of clients to ensure their compliance with the agreement, answer any inquiries, perform follow-up calls, and address any issues or concerns, resolving them promptly and efficiently.
Closer responsibilities
Here are examples of responsibilities from real closer resumes:
- Time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
- Process conventional, FHA, VA and USDA loans, clearing conditions before submission.
- Clear property conditions for insurance and title on all FHA, VA and USDA loans.
- Submit information to mortgage insurance carriers, FHA, VA, FHLMC, and FNMA for workout alternatives to foreclosure.
- Coordinate with foreclosure and eviction and litigation teams to ensure properties are in transferable condition prior to closing.
- Prepare high volume of loan closing packages under a variety of loan programs including conventional, FHA and VA.
- Review and approve HUD-1 settlement statements for accuracy and efficiency.
- Assist in development of a smooth TRID disclosure flow.
- Prepare HUD s and various closing documents through Softpro.
- Close auction and REO properties order tax and HOA updates prepare HUD/CD
- Retrieve any outstanding tax, water, lien, HOA amounts.
- Create client specific templates for cash and GFE HUD s throught Softpro.
- Post TRID prepare the CD working in conjunction with vendor and non-vendor title companies.
- Review VA loan files to determine if all UW (PTC) conditions have been satisfy.
- Review, reconcile, and file UCC, HMDA data, and various mortgage operation reports.
Closer skills and personality traits
We calculated that 42% of Closers are proficient in Customer Service, Cleanliness, and Punctuality. They’re also known for soft skills such as Detail oriented, Interpersonal skills, and Communication skills.
We break down the percentage of Closers that have these skills listed on their resume here:
- Customer Service, 42%
Provided world class customer service in high volume call center environment consistently exceeding customer satisfaction objectives.
- Cleanliness, 31%
Operate grill and fry machine Prepare salads and sandwiches Maintain cleanliness of kitchen and set up breakfast
- Punctuality, 8%
Demonstrate professionalism in appearance, punctuality, attitude, and grammar.
- Dependability, 4%
Direct employees to work stations and answer any questions with my staff Skills Used Leadership dependability determined hard working
- Food Orders, 4%
Fast Food worker highly efficient at preparing food orders quickly while cleaning my station accurately.
- Work Ethic, 1%
Recognized by management team for work ethic and outstanding job performance, promoted to Closer after a month of employment.
"customer service," "cleanliness," and "punctuality" are among the most common skills that closers use at work. You can find even more closer responsibilities below, including:
Detail oriented. The most essential soft skill for a closer to carry out their responsibilities is detail oriented. This skill is important for the role because "information on an application affects the potential profitability of a loan, so loan officers must pay attention to details." Additionally, a closer resume shows how their duties depend on detail oriented: "review final loan packages for required documentation with a very high attention to detail. "
Interpersonal skills. Many closer duties rely on interpersonal skills. "loan officers must be able to guide customers through the application process and answer their questions.," so a closer will need this skill often in their role. This resume example is just one of many ways closer responsibilities rely on interpersonal skills: "possess superior internal and external customer service skills, interpersonal and communication skills. "
The three companies that hire the most closers are:
- Carrols Restaurant Group1,260 closers jobs
- Planet Fitness517 closers jobs
- McDonald's134 closers jobs
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Compare different closers
Closer vs. Personal lines underwriter
A personal lines underwriter works at insurance companies to ensure that clients are eligible to receive insurance services. Their responsibilities include gathering and analyzing insurance applications, verifying client information, studying financial histories and occupational risks, and conducting interviews. They may also perform clerical support tasks such as preparing and processing documents, handling calls and correspondence, and updating databases. Moreover, a personal lines underwriter typically works in a team setting, which requires an active communication line for a smooth and efficient workflow.
These skill sets are where the common ground ends though. The responsibilities of a closer are more likely to require skills like "customer service," "cleanliness," "punctuality," and "dependability." On the other hand, a job as a personal lines underwriter requires skills like "dexterity," "insurance policies," "underwriting decisions," and "loss ratio." As you can see, what employees do in each career varies considerably.
On average, personal lines underwriters reach similar levels of education than closers. Personal lines underwriters are 2.2% more likely to earn a Master's Degree and 0.2% less likely to graduate with a Doctoral Degree.Closer vs. Mortgage loan specialist
Also called a loan officer, a mortgage loan specialist assists clients in finding the appropriate financial aid for homes and other properties. Mortgage loan specialists look for new applicants, secure the right loans, assist with the documentation, and supervise the financing process. They collect and review the financial information of their clients for loan grant eligibility. It is important that they develop skills in financial processes, customer service, time management, and communication.
In addition to the difference in salary, there are some other key differences worth noting. For example, closer responsibilities are more likely to require skills like "cleanliness," "punctuality," "dependability," and "food orders." Meanwhile, a mortgage loan specialist has duties that require skills in areas such as "underwriting approval," "loan process," "loan modifications," and "loan products." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Mortgage loan specialists tend to reach similar levels of education than closers. In fact, they're 1.4% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Closer vs. Mortgage consultant
A mortgage consultant is an individual who helps customers and businesses identify the best option for mortgage deals based on their financial resources. To maintain an excellent relationship with clients, mortgage consultants must possess a broad knowledge of the company's products to answer all the clients' queries and concerns. They help clients gather and analyze documents that are required for loan approval and create accurate mortgage information. They also develop relationships with banks and real estate agents to help promote bank mortgages for clients.
The required skills of the two careers differ considerably. For example, closers are more likely to have skills like "cleanliness," "punctuality," "dependability," and "food orders." But a mortgage consultant is more likely to have skills like "origination," "nmls," "financial services," and "loan products."
Mortgage consultants typically earn similar educational levels compared to closers. Specifically, they're 3.5% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Closer vs. Loan originator
A Loan Originator is a potential liaison between borrowers and lenders. They help borrowers complete loan applications and evaluate which loans are most appropriate for the customers.
Types of closer
Updated January 8, 2025
