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Closing manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Below we've compiled a list of the most critical closing manager skills. We ranked the top skills for closing managers based on the percentage of resumes they appeared on. For example, 21.6% of closing manager resumes contained customer service as a skill. Continue reading to find out what skills a closing manager needs to be successful in the workplace.

15 closing manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how closing managers use customer service:
  • Developed and utilized excellent customer service skills including interpersonal communication, teamwork, multitasking abilities, flexibility and reliability.
  • Fostered customer service for both internal and external contacts and implemented inter-departmental communication between departments.

2. Cleanliness

Here's how closing managers use cleanliness:
  • Maintained cleanliness and presentation of the facility.
  • Maintained table appearance and restaurant cleanliness.

3. Escrow

An escrow refers to a third party who holds in their custody money or asset on behalf of other parties involved in a business transaction. Every month a lender deposits an escrow amount of the mortgage into another party's account and handles the insurance premiums plus the estate taxes.

Here's how closing managers use escrow:
  • Conducted Title Searches and Exams Issued Title Policies Reconciled Escrow Accounts E-recorded Documents Negotiated short sales under attorney supervision Various Administrative Responsibilities
  • Processed monthly escrow account reconciliation averaging five million plus in monthly transactions in accordance with all government and title insurance regulations.

4. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how closing managers use performance reviews:
  • Interviewed prospective candidates, set performance expectations, and completed performance reviews.
  • Managed all aspects of the department; including teamwork building, hiring, corrective counseling, terminations and annual performance reviews.

5. Food Quality

Here's how closing managers use food quality:
  • Maintained customer satisfaction and confidence by meeting food quality and service standards.
  • Investigated and resolved complaints regarding service, accommodations, and food quality.

6. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how closing managers use pos:
  • Greet customers, take food/drink orders promptly using a POS system, cash out and credit/debit payments.
  • Use and knowledge of POS system to complete transactions and enter new products into system.

7. Food Preparation

Here's how closing managers use food preparation:
  • Ensured that all food preparation areas, cooking surfaces and utensils were cleaned and utensils stored properly to avoid contamination.
  • Monitored food preparation, portion control, and timeliness of filling orders for quality control.

8. FHA

The Federal Housing Administration (FHA) stands for a government agency in the United States that offers housing insurance to FHA-approved lenders who follow certain conditions.

Here's how closing managers use fha:
  • Assured FHA mortgages received insurance endorsement from Federal Housing Association and all County recorded documents were accurate when delivered to investors.
  • Closed an average of 36,000+ conventional, FHA, VA and new construction draw mortgage loans annually over last eight years.

9. Front End

Here's how closing managers use front end:
  • Performed closing procedures for the front end of the store ensuring that all tasks were completed accurately.
  • Develop and implement solutions for problems and issues that will arise on the front end.

10. Due Diligence

Due diligence refers to the process of auditing, investigating, or reviewing done to confirm the authenticity of relevant facts. In addition to this, it also refers to the evaluation of a party's financial records to determine whether one should enter into a transaction with the said party or not.

Here's how closing managers use due diligence:
  • Coordinated life settlement transaction through review and analysis of closing documents and follow up with brokers to cure due diligence deficiencies.
  • Assist Secondary Marketing with follow-up on closed item documentation and re-underwrite (due diligence) process.

11. Customer Complaints

Here's how closing managers use customer complaints:
  • Maintained customer relations and handled any customer complaints in various departments
  • Specialized in effectively resolving customer complaints.

12. Leadership

Here's how closing managers use leadership:
  • Worked closely with executive leadership generating reports, exposing bottlenecks, and improving overall efficiency and profitability.
  • Provided effective leadership and support to ensure accuracy and consistency in departmental procedures.

13. Direct Reports

Here's how closing managers use direct reports:
  • Performed ongoing performance assessments with appropriate follow-up on all direct reports.
  • Help resolve any escalated issues that direct reports may have had troubles with.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how closing managers use bank deposits:
  • Key holder, managed wait-staff, closed out cash drawer at end of shift, calculated sales, readied bank deposits
  • Reconciled restaurant's money with total receipts and prepared nightly bank deposits.

15. Quality Customer Service

Here's how closing managers use quality customer service:
  • Focused on clear Communication and quality Customer Service while maintaining a capacity to meet deadlines.
  • Ensured quality customer service to clientele.
top-skills

What skills help Closing Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on closing manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What closing manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Do you want to know more?
Read more about what experts have to say about closing manager

List of closing manager skills to add to your resume

Closing manager skills

The most important skills for a closing manager resume and required skills for a closing manager to have include:

  • Customer Service
  • Cleanliness
  • Escrow
  • Performance Reviews
  • Food Quality
  • POS
  • Food Preparation
  • FHA
  • Front End
  • Due Diligence
  • Customer Complaints
  • Leadership
  • Direct Reports
  • Bank Deposits
  • Quality Customer Service
  • Mortgage Loans
  • Settlement Statements
  • Cash Drawers
  • HUD-1
  • RESPA
  • Computer System
  • Loan Closings
  • USDA
  • Sales Floor
  • Mers
  • Customer Relations
  • Store Operations
  • FNMA
  • Daily Sales
  • Customer Inquiries
  • Inventory Control
  • Customer Issues
  • Title Commitments
  • Loan Packages
  • Customer Orders
  • Warehouse Line
  • Sales Associates
  • HR
  • Title Policies
  • Food Orders
  • REO
  • Fannie MAE
  • Sales Reports
  • Title Issues
  • Real Estate Closings
  • Credit Card
  • Cash Registers
  • HMDA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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