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Become A Club Concierge

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Working As A Club Concierge

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $80,000

    Average Salary

What Does A Club Concierge Do At Omni Hotels

* Ensure the Lounge is kept immaculate at all times, reporting any deficiencies to the appropriate department and follow up to ensure work is done.
* Set tables according to service standards.
* Set up all buffet items in according to service standards.
* Prepare food items (cut fruit, cut drink garnishments).
* Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages in accordance with department standards.
* Open and serve wine/champagne bottles, and other alcoholic beverages.
* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
* Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain updated resource materials on all vendors and information to accommodate guest requests
* Coordinate with Concierge desk for any services requested by the guest.
* Legibly document all pertinent information in GoConcierge.
* Report guest requests to Ideal Services.
* Accept and record wake-up calls and inform Ideal Services
* Promote Select Guest program enrollments and renewals.
* Remain aware of all happenings in the hotel such as functions and special arrangements i.e. VIP attending a function.
* Other duties may be assigned

What Does A Club Concierge Do At Omni Hotels

* To arrange bookings, reconfirmation of airline tickets etc.
* Be fully acquainted with the different points of interests.
* Assist in arranging for restaurant reservations and limousines as required by our guests.
* Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
* Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
* Accept other special duties as required by management.
* Set up all amenities for guests celebrating special occasions.
* Set up special packages that include pre-calls from the concierge and specialized amenities.
* Interact with other departments to ensure that guest’s needs are satisfied.
* Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
* Proactively work to seek out ways in which to improve the hotel experience for our guests.
* Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc

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Club Concierge Demographics

Gender

Female

55.2%

Male

28.3%

Unknown

16.4%
Ethnicity

White

57.9%

Hispanic or Latino

19.1%

Black or African American

11.8%

Asian

6.7%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

48.1%

French

22.2%

German

11.1%

Italian

7.4%

Hebrew

3.7%

Russian

3.7%

Polish

3.7%
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Club Concierge Education

Schools

University of Central Florida

14.9%

University of Phoenix

9.0%

Johnson & Wales University

7.5%

College of Charleston

6.0%

San Diego State University

6.0%

Valencia College

6.0%

Refrigeration School Inc

4.5%

Temple University

4.5%

Fullerton College

4.5%

Georgia State University

4.5%

Delgado Community College

4.5%

University of Miami

4.5%

Saint Louis Community College

3.0%

Thomas Nelson Community College

3.0%

Arizona State University

3.0%

Grand Valley State University

3.0%

Radford University

3.0%

Clark Atlanta University

3.0%

University of the Virgin Islands

3.0%

Strayer University

3.0%
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Majors

Hospitality Management

20.8%

Business

20.2%

Health Care Administration

10.4%

Communication

9.8%

Psychology

7.1%

Marketing

3.8%

English

3.8%

General Studies

3.3%

Criminal Justice

2.2%

Education

2.2%

Entertainment Business

1.6%

Mechanical Engineering Technology

1.6%

Finance

1.6%

Fine Arts

1.6%

Human Resources Management

1.6%

Public Relations

1.6%

Journalism

1.6%

Nursing

1.6%

Accounting

1.6%

Management

1.6%
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Degrees

Bachelors

51.0%

Other

25.3%

Associate

10.7%

Masters

6.5%

Certificate

3.1%

Diploma

3.1%

Doctorate

0.4%
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How Would You Rate The Salary Of a Club Concierge?

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Top Skills for A Club Concierge

  1. Guest Satisfaction
  2. VIP
  3. Special Events
You can check out examples of real life uses of top skills on resumes here:
  • Focused on providing a service of excellence and commitment to guest satisfaction throughout outstanding guest relationships.
  • Manage the club lounge of the hotel, reserved for VIP guests in a hotel serving over 700 guests a night.
  • Gathered, summarized and provided information to guests about the property and the surrounding amenities, including special events and activities.
  • Provided quality customer service face to face and electronically.
  • Schedule and book transportation, activities, and dining accommodations for Club Lounge guests on a daily basis.

How Would You Rate Working As a Club Concierge?

Are you working as a Club Concierge? Help us rate Club Concierge as a Career.

Top Club Concierge Employers

Jobs From Top Club Concierge Employers

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