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Become A Club Concierge

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Working As A Club Concierge

  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Performing for or Working Directly with the Public
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Persons Outside Organization
  • Deal with People

  • Stressful

  • $32,980

    Average Salary

What Does A Club Concierge Do At Omni Hotels

* Ensure the Lounge is kept immaculate at all times, reporting any deficiencies to the appropriate department and follow up to ensure work is done.
* Set tables according to service standards.
* Set up all buffet items in according to service standards.
* Prepare food items (cut fruit, cut drink garnishments).
* Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages in accordance with department standards.
* Open and serve wine/champagne bottles, and other alcoholic beverages.
* Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
* Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain updated resource materials on all vendors and information to accommodate guest requests
* Coordinate with Concierge desk for any services requested by the guest.
* Legibly document all pertinent information in GoConcierge.
* Report guest requests to Ideal Services.
* Accept and record wake-up calls and inform Ideal Services
* Promote Select Guest program enrollments and renewals.
* Remain aware of all happenings in the hotel such as functions and special arrangements i.e. VIP attending a function.
* Other duties may be assigned

What Does A Club Concierge Do At Omni Hotels

* To arrange bookings, reconfirmation of airline tickets etc.
* Be fully acquainted with the different points of interests.
* Assist in arranging for restaurant reservations and limousines as required by our guests.
* Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
* Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
* Accept other special duties as required by management.
* Set up all amenities for guests celebrating special occasions.
* Set up special packages that include pre-calls from the concierge and specialized amenities.
* Interact with other departments to ensure that guest’s needs are satisfied.
* Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
* Proactively work to seek out ways in which to improve the hotel experience for our guests.
* Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc

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Do you work as a Club Concierge?

Club Concierge Demographics

Gender

Female

70.3%

Male

26.6%

Unknown

3.2%
Ethnicity

White

78.5%

Hispanic or Latino

13.5%

Asian

5.8%

Unknown

1.8%

Black or African American

0.4%
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Languages Spoken

Spanish

47.6%

French

23.8%

German

9.5%

Italian

9.5%

Hebrew

4.8%

Polish

4.8%
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Club Concierge Education

Schools

University of Central Florida

10.3%

University of Phoenix

10.3%

College of Charleston

7.7%

San Diego State University

7.7%

Valencia College

7.7%

Saint Louis Community College

5.1%

Grand Valley State University

5.1%

Radford University

5.1%

University of the Virgin Islands

5.1%

Delgado Community College

5.1%

University of Miami

5.1%

Old Dominion University

5.1%

Refrigeration School Inc

2.6%

Marshall University

2.6%

Ramapo College of New Jersey

2.6%

Fashion Institute of Technology

2.6%

Thomas Nelson Community College

2.6%

Western Carolina University

2.6%

Illinois State University

2.6%

Katharine Gibbs School

2.6%
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Majors

Business

19.3%

Hospitality Management

14.8%

Psychology

12.5%

Communication

11.4%

Health Care Administration

6.8%

General Studies

4.5%

English

3.4%

Education

3.4%

Computer Information Systems

2.3%

Marketing

2.3%

International Relations

2.3%

Advertising

2.3%

Nursing

2.3%

Theatre

2.3%

Criminal Justice

2.3%

Accounting

2.3%

Liberal Arts

2.3%

Apparel And Textiles

1.1%

Specialized Sales And Merchandising

1.1%

International Business

1.1%
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Degrees

Bachelors

50.4%

Other

32.5%

Associate

7.7%

Masters

3.4%

Certificate

2.6%

Diploma

2.6%

Doctorate

0.9%
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How Would You Rate The Salary Of a Club Concierge?

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Top Skills for A Club Concierge

GuestServiceVIPActivityReservationsCustomerServiceBeverageClubLevelGuestsSpecialEventsOFrontDeskSpecialRequestsGreetRoomReservationsRestaurantReservationsSpecialArrangementsGuestsNeedsDinnerReservationsGuestExpectationsHotelServicesFoodServiceEliteLocalAttractions

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  1. Guest Service
  2. VIP
  3. Activity Reservations
You can check out examples of real life uses of top skills on resumes here:
  • Provide high level guest services.
  • Set up and maintain nightly food and beverage services to VIP guests/members.
  • Resolve customer service challenges by being proactive and listening to concerns from internal and external customers.
  • Assisted all departments including membership, catering, marketing, and food and beverage with monthly meetings and direct mailings.
  • Coordinate with security and other departments associated with curbside/in room check in of VIP and Club level guests.

How Would You Rate Working As a Club Concierge?

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Top Club Concierge Employers

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