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Club manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted expert

TeWhan Hahn Ph.D.

Below we've compiled a list of the most critical club manager skills. We ranked the top skills for club managers based on the percentage of resumes they appeared on. For example, 17.3% of club manager resumes contained customer service as a skill. Continue reading to find out what skills a club manager needs to be successful in the workplace.

15 club manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how club managers use customer service:

Doubled membership enrollment and tripled profitability from previous administrator by improving customer service and providing more value to benefits package.
Led critical infrastructure development to streamline and standardize operations from customer service, sales, operations and finance management.

2. Front Desk

Here's how club managers use front desk:

Ensured that we did not go over our budgets for front desk/housekeepers/management/membership consultant departments.
Hired and trained front desk/membership consultants/housekeepers/customer care managers/fitness managers.

3. Cleanliness

Here's how club managers use cleanliness:

Improved JD Power & Associates Overall Satisfaction Score from 788 to 824 through focus on cleanliness, friendliness and facility maintenance.
Ensured competence of personal trainers, high levels of facility cleanliness, club safety, and positive, client-friendly environment.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how club managers use cpr:

Obtained a NC Certified Pool Technician and Pool Operator license and became a certified lifeguard and CPR
Received America Red Cross First Aid and CPR training.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how club managers use payroll:

Supervised, trained and evaluated staff; Monitored timekeeping and prepared payroll.
Supervised payroll, created weekly schedules and ensured staff reviewed safety regulations.

6. Direct Reports

Here's how club managers use direct reports:

Managed 165 direct reports to ensure their effectiveness and promoted an environment that exceeded member expectations.
Worked collaboratively with direct reports and team in maintaining, tracking, and providing changes to Jockey Club Member quarterly specials.

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7. Employee Training

Here's how club managers use employee training:

Conducted employee training and development and instituted employee newsletter emphasizing teamwork and employee satisfaction in the workplace.
Developed job descriptions, employee training programs and managed all internal departments including sales.

8. Member Service

Member Sеrvісе іѕ rеѕроnѕіblе for assisting, receiving, and rеѕроndіng to іnԛuіrіеѕ, concerns, rеԛuеѕtѕ, аnd complaints from members аnd prospective members іn order tо undеrѕtаnd contractor policies аnd рrосеdurеѕ.

Here's how club managers use member service:

Set successful strategy to achieve and surpass company/production goals while maintaining safety and member service integrity via total quality management.
Dedicated to fostering a club culture of providing exceptional member service.

9. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how club managers use bank deposits:

Monitored and controlled liquor inventory and prepared daily bank deposits.
Authorized expenditures and made bank deposits.

10. Community Outreach

Here's how club managers use community outreach:

Developed and executed community outreach strategy to build relationships with outside stakeholders and build membership base.
Implemented and successfully produced corporate partnership programs, community outreach events, and member appreciation events.

11. Work Ethic

Here's how club managers use work ethic:

Coordinated and ensured the productivity of the entire warehouse team in reference to work ethic and job responsibilities.

12. Facility Operations

Here's how club managers use facility operations:

Direct management team and hourly associates in all facility operations.
Determined objectives and strategies to improve facility operations and profitability

13. Inventory Control

Here's how club managers use inventory control:

Experienced Supervisor Increased revenue utilizing cost reduction, inventory control, production planning and quality assurance.
Maintained inventory controls, staff payroll/scheduling and development of club policy and protocol.

14. Financial Performance

Here's how club managers use financial performance:

Managed the budget and ensured that budgets and financial performance were aligned with business strategic requirements.
Analyzed past financial performances, historical trends and ensured accurate budget and capital requirement projects.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how club managers use pos:

Introduced and installed a new POS system that increased accountability and provided improved daily control over assets.
Installed a battery operated/solar powered wireless POS system to improve beach service.

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What skills help Club Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What soft skills should all club managers possess?

TeWhan Hahn Ph.D.

Professor of Finance, Auburn University at Montgomery

Writing skills including email writing, being able to work in teams, and knowing the workplace etiquettes.

Do you want to know more?

List of club manager skills to add to your resume

The most important skills for a club manager resume and required skills for a club manager to have include:

Customer Service
Front Desk
Cleanliness
CPR
Payroll
Direct Reports
Employee Training
Member Service
Bank Deposits
Community Outreach
Work Ethic
Facility Operations
Inventory Control
Financial Performance
POS

Lead Generation
Club Management
Membership Sales
SAM
Employee Development
Fitness Club
Club Membership
Club Operations
Beverage Operations
Fine Dining
Human Resources
Facebook
Private Club
Guest Satisfaction
Health Club

Staff Training
Event Planning
House Maintenance
Fitness Equipment
Financial Statements
Member Satisfaction
Wine Club
VIP
Bartending
Customer Complaints
Community Events
Equipment Maintenance
Labor Costs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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