You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Under minimal direction, initiates and manages suspected fraudulent underwriting and insurance premium investigations involving the highest complexity matters. Provides advice, direction, and support to underwriters, auditors, business unit leadership, corporate investigations and other stakeholders across the organization on the detection, investigation, and litigation of suspected underwriting matters.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
* Leads the detailed analysis and completion of thorough and timely investigations of suspected underwriting fraud by following Best Practice Guidelines and collaborating with business stakeholders.
* Develops and executes investigation strategy either independently or in collaboration with underwriting professionals, counsel, experts, insureds, and other stakeholders.
* Manages investigation activities independently and/or coordinates/oversees vendor service partner activities in the field.
* Maintains detailed, accurate and timely case records by following established Best Practices for file documentation and by creating comprehensive reports of investigative findings, and conclusions.
* Makes recommendations for resolution by presenting evidence-based findings and proposing solutions of moderate to complex scope.
* Identifies opportunities and participates in the design and implementation of process or procedural improvements.
* Leads or directs efforts to build and enhance and oversees organizational capabilities by developing and delivering fraud awareness or regulatory compliance training and mentoring SIU staff.
* Leads or directs the preparation of cases for appropriate reporting to outside agencies; leads or directs pursuit of criminal or civil actions through gathering and documenting relevant data, organizing and summarizing facts and testifying on behalf of the company in civil or criminal matters.
* Continuously develops knowledge and expertise related to insurance fraud by keeping current on related law, regulations, trends, and emerging issues and participating in insurance fraud or related professional associations.
May perform additional duties as assigned.
Reporting Relationship
Typically Manager or Director
Skills, Knowledge and Abilities
* Solid knowledge of property and casualty claim handling practices
* Strong technical knowledge of practices and techniques related to investigations and fact finding. For roles focused in an area of specialty (medical provider investigations), strong technical knowledge of respective specialty practices is required.
* Strong interpersonal, oral, and written communication skills; ability to clearly communicate complex issues
* Ability to interact and collaborate with internal and external business partners, including outside agencies
* Ability to work independently, exercise good judgment, and make sound business decisions
* Detail oriented with strong organization and time management skills
* Strong ability to analyze complex, ambiguous matters and develop effective solutions
* Proficiency with Microsoft Office applications and similar business software, and understanding of relational databases information querying techniques
* Ability to adapt to change and value diverse opinions and ideas
* Developing ability to implement change
* Ability to travel occasionally (less than 10%)
Education and Experience
* Bachelor's degree or equivalent professional experience.
* Minimum of three to five years of experience conducting investigations in the area of a) insurance fraud, b) law enforcement, c) civil or criminal litigation, or d) similar field.
* Professional certification or designation related to fraud investigations strongly preferred (e.g., CFE, CIFI, FCLS, FCLA, or similar).
#LI-AR1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.
$54k-103k yearly Auto-Apply 31d ago
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Underwriting Consultant, Multinational P&C East to Southern region
CNA Financial Corp 4.6
CNA Financial Corp job in Charlotte, NC
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
JOB DESCRIPTION:
The CNA International platform brings together all the assets of CNA - global network, broad product array, underwriting expertise, superior service and technology - and weaves these strengths into innovative solutions to meet middle market customer needs around the world. That's why a growing number of businesses with international exposures are turning to CNA to help them manage their increasingly complex global property, casualty and professional risks.
This hybrid role will work from our offices in either New York City, Philadelphia, Atlanta, Charlotte, Plano, TX or Lake Mary, FL.
Essential Duties and Responsibilities:
Underwriting Expertise
* Reviews applications and financial requirements to determine acceptability of risk in accordance with CNA's guidelines and standards
* Understands pricing components and rating methodology as well as use of the predictive modeling tools; prices risk based on financial and competitive analysis
* Uses all appropriate underwriting tools (e.g., RST, BPMT, Merlin, etc.), disciplines and knowledge of strategies to ensure underwriting guidelines are followed
* Demonstrates technical underwriting skills through strategic, thorough account reviews and file documentation
* Prepares or analyzes information on adverse underwriting decisions, rate appeals, underwriting requirements, status and declinations in order to drive results within the assigned territory
* Adheres to CAT guidelines and underwriting discipline to minimize exposure and appropriately price
* Keeps current on state/territory issues, regulations and trends
Portfolio Management
* Manages assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business and portfolio management goals
* Prioritizes time and resources to effectively manage and optimize producer performance
* Operates with an Enterprise perspective to identify cross sell opportunities and create growth within other lines of business and customer segments
* Demonstrates in-depth knowledge of CNA's products and appetite while clearly communicating CNA's position at the point of sale
Sales & Distribution Management
* Builds/maintains rigorous sales practices using all CNA systems including SalesForce.com and other sales tools and disciplines
* Develops producer relationships to build pipeline, agency intelligence, and drives performance to meet and exceed results
* Develops and implements distributor specific plans, monitors performance, and adjusts plan to ensure a substantial pipeline for future profitable growth
* Drives effective relationship management and customer activities to build trust, facilitate negotiation and secure commitment with the customer
* Proactively identifies cross-sell opportunities and partners with other underwriters to deliver comprehensive insurance solutions for the customer
Driven by our commitment to our customers, CNA's winning behaviors (externally focused, accountable, collaborative, innovative, and continuously learning) distinguish us from our competitors. CNA employees exemplify these behaviors in all responsibilities and interactions.
Knowledge, Skills and Abilities
* Knowledge of underwriting processes, coverages, and tools to gather and evaluate information in order to reach appropriate decisions on renewals and new business
* Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment
* Ability to uncover customer needs, position specific solutions, handle objections and close deals
* Ability to exercise judgment, negotiate and make sound business decisions effectively based on level of authority
* Strong ability to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects
Reporting Relationship
Manager or above
Education and Experience
1. Bachelor's degree or equivalent experience. Professional designations preferred.
2. Typically, a minimum three years underwriting experience.
As determined by CNA and depending on the applicant's experience and/or qualifications, candidates may be hired into one of three Underwriter positions: Underwriter, Underwriting Specialist or Underwriting Consultant. Typically, 3-10+ years of related experience.
#LI-MA1
#LI-HYBRID
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact ***************************.
$72k-141k yearly Auto-Apply 11d ago
Sr. Underwriting Assistant - Charlotte, NC
PMA Companies 4.5
Charlotte, NC job
Back Sr. Underwriting Assistant #4722 Multiple Locations Apply X Facebook LinkedIn Email Copy Job Description:
As a member of our underwriting support team, you will provide high level support to the underwriting function. In this role, you will assist in the preparation of new business quotes and policy issues, as well as rating both new business and renewal applications, while maintaining accuracy and targeted due dates.
Responsibilities:
Complete portfolio process (RPA) prior to renewal date
Complete pre-underwriting process of renewals by Underwriter due date and new business submissions
Coordinate the pre-underwriting process which includes, but is not limited to:
Review of application
Request for add'l info from agent or PMA staff
Classification of exposures
Ordering RMA, D&B, MVR's and synopsis
Completion of loss trend and development
Analysis of large claims and loss trends
Review of prior audits
Complete new business, renewal and financial notification forms.
Attend and fully participate in all Team and Underwriting Meetings
Meet with assigned underwriter weekly to discuss and prioritize work processes and tasks
Process work in a timely and accurate manner
Rate and issue WC new business and renewal policies. Provide instruction to the Rating Center for completion of PAL lines new business and renewal policies.
Issue WC and Auto state filings as required.
Review correspondence including: Mid-term endorsement requests, Cancellation requests, WC Bureau letters. Respond to inquiries within UA authority.
Maintain Corporate Underwriting Image Standards.
Contact producers and insureds to obtain information and expedite service.
Visits Agents with an Underwriter for the purpose of establishing contact and acquainting them with work routines.
May assume a major role in training new hires, special projects, and learning & presenting new material to other Underwriting Assistants.
Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
Requirements:
High School diploma or equivalent.
3 years commercial underwriting assistant experience working with small and mid-sized accounts.
Experience working with internal/external clients
Ability to maintain professional, proficient working relationships
Strong team skills.
$27k-35k yearly est. 4d ago
Senior Underwriter / Account Executive Officer - Public Sector Services Loss Sensitive
The Travelers Companies 4.4
Charlotte, NC job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Underwriting
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$109,300.00 - $180,200.00
Target Openings
1
What Is the Opportunity?
The Account Executive Officer (AEO), Public Sector Services will partner with agents and brokers to provide coverage for new and renewal business based on customers' needs. This role is seen as a technical resource. As an AEO, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to independently assess complex risk and sell our products in challenging markets will contribute to the profitability and success of Travelers.
What Will You Do?
* Manage the profitability, growth, and retention of an assigned book of business.
* Underwrite and skillfully negotiate complex customer accounts to minimize risk and maximize profitability.
* Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
* Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
* Identify and capture new business opportunities using consultative marketing and sales skills.
* Independently develop and execute agency sales plans and frequently partner with your Managing Director (MD) to develop region/group sales plans.
* May assist in the training and mentoring of less experienced Account Executives.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Bachelor's degree.
* Six to eight years of relevant underwriting experience with experience in commercial lines.
* Deep knowledge of commercial lines products, the regulatory environment, and the local insurance market.
* Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.
* Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers.
* CPCU designation.
What is a Must Have?
* Four years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$109.3k-180.2k yearly 15d ago
Litigation Specialist - Auto Bodily Injury (Northeast venues)
Utica National Insurance Group 4.8
Charlotte, NC job
The Company At Utica National Insurance Group, our 1,300 employees nationwide live our corporate promise every day: to make people feel secure, appreciated, and respected. We are an "A" rated, $1.7B award-winning, nationally recognized property & casualty insurance carrier.
Headquartered in Central New York, we operate across the Eastern half of the United States, with major office locations in New Hartford, New York and Charlotte, and regional offices in Boston, New York City, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What you will do
You'll be responsible for investigating, evaluating, negotiating, and resolving litigated auto bodily injury claims in a fair and timely manner within Northeastern venues. With skills in detail orientation and analysis, you will interpret coverage and prepare detailed coverage letters as well as handle risk transfer. Through frequent contact with defense counsel, you will use decision making skills to guide, review, and authorize work on litigated cases. Consultation with supervisors on complex coverage and litigated matters will occur as needed. This position requires advanced industry knowledge and strong claims handling acumen with a thorough understanding of state laws and requirements.
Essential Functions
* Investigate, evaluate, negotiate, and resolve litigated auto bodily injury claims in a fair and timely manner.
* Interpret coverage to include drafting of comprehensive coverage position letters, evaluate damages, and negotiate settlements with limited supervisor intervention.
* Control, direct, authorize, and review activities of assigned defense counsel.
* Operate independently and resolve claims within and assigned authority.
* Consult with supervisor on more complex coverage and litigated matters.
* Attend mediations, trials, and hearings as needed to include interaction with insureds agents and legal representatives.
* Review court decisions. law, and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
* Effectively handle the complex/serious claims within Regional Operations.
* Provide an excellent customer service experience on all claims.
Additional Responsibilities
* Serve as mentor to lesser experienced team members.
* Perform other duties as assigned.
* Conform with all corporate policies and procedures.
What you need
* Four year degree preferred or equivalent experience.
* 5+ years of auto bodily injury claims experience.
* Experience in handling litigated files with strong coverage analysis skills required.
* Knowledge of multiple venues in the Northeast.
Licensing
Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained withing the timeframe set forth by the company and must be maintained as needed throughout your employment.
Salary Range: $82,000-$120,000
The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications
Benefits
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
* Medical and Prescription Drug Benefit
* Dental Benefit
* Vision Benefit
* Life Insurance and Disability Benefits
* 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
* Health Savings Account (HSA)
* Flexible Spending Accounts
* Tuition Assistance, Training, and Professional Designations
* Company-Paid Family Leave
* Adoption/Surrogacy Assistance Benefit
* Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
* Student Loan Refinancing Services
* Care.com Membership with Back-up Care, Senior Solutions
* Business Travel Accident Insurance
* Matching Gifts program
* Paid Volunteer Day
* Employee Referral Award Program
* Wellness programs
Additional Information:
This position is a full time salaried, exempt (non overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LI-HL1
$82k-120k yearly 11d ago
Actuarial Pricing Manager
Kemper Corp 4.0
Charlotte, NC job
Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
Manages and supervises actuarial analysts by assigning work, providing technical guidance and other responsibilities to include performance management, training and mentoring. Performs highly complex pricing analyses. Prepares and analyzes complex internal management information. This position works closely with the Actuarial Director, Product Managers, Data Scientists, business partners, and senior leaders to develop appropriate pricing and product strategies to support organizational goals. Assists with department objectives by leading and coordinating projects and processes and maintaining actuarial standards of practice.
Position Responsibilities:
* Robust understanding of actuarial pricing methodology
* Oversee the production of sound premiums and policy values
* Support state filing process with actuarial certification (regulatory sign-off), actuarial memorandum and support, and correspondence with regulators, and documentation of assumptions and/or analysis
* Ability to perform complex pricing analyses, such as premium calculations, policy value calculations, sensitivity testing, compliance testing and ad-hoc analysis
* Assist with and enforce best practices in quantifying, validating, and preparing proposed premiums
* Prepare actuarial proposals for management and business partners
* Pull, aggregate, and query experience data
* Develop recommendation on premiums and policy values to satisfy financial objectives of the organization
* Perform complex experience analysis (e.g. mortality and lapse analysis)
* Automate and enhance processes to improve efficiencies
* Support and/or lead the development and design of new plans, programs, processes, products up to moderate complexity
* Oversee financial forecasting/planning process
* Complete pricing projects and ad-hoc requests
* Develop management information to inform business partners on the health of the business
* Communicate effectively with management and business partners
* Adhere to internal and external compliance requirements/standards
* Assist with the development of junior-level staff
* Develop skills through continuing education opportunities
* Meet expectations for Society of Actuaries (SOA) exam progress and/or continuing education
Position Qualifications:
* 5-7 years of experience as an actuarial analyst, including Life Insurance experience
* Associate (ASA) or Fellow (FSA) of the Society of Actuaries or the equivalent from other organizations or demonstrates equivalent knowledge
* Bachelor's degree in actuarial science, mathematics, statistics, economics or related field, or the equivalent in related work experience
* Competitive candidates will have:
* Experience managing actuarial analysts
* Proficiency in VBA
* Proficiency in SQL, SAS, Python or R
* Proficiency in actuarial modeling software (e.g. GGY-AXIS, MG-ALFA, PolySystems, etc.). GGY-AXIS actuarial modeling is strongly preferred.
* Strong analytical skills
* Strong understanding of actuarial ratemaking methodologies and practices
* Advanced understanding of financial reporting (e.g. GAAP, Stat, income statement, balance sheet, etc.)
* Perform actuarial pricing analysis independently and makes reasonable assumptions/judgments
* Understand and make observations on market implications of business strategies
* Creative problem-solver with strong quantitative skills that can spot patterns, trends, and opportunities in data
* Propose and implement improvements in actuarial methodologies and analyses
* Strong written and verbal communication skills to convey complex topics in an understandable, concise manner to both technical and non-technical audiences
* Organizational skills including time management and the ability to handle multiple priorities
* Track own plan performance and project timelines
* Work effectively to meet deadlines
* Proven contributor of ideas for enhancements in procedures and processes to improve efficiencies
* Take initiative to lead projects of both a technical and non-technical nature
* Ability to review others' work for reasonableness and identify opportunities for enhancement
* Develop actuarial staff
* Interpersonal skills
* Works effectively in a team environment
* Sponsorship is not accepted for this opportunity
* This is a remote role and can be worked from any US-based home
The range for this position is $111,900 to $186,700. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
#LI-JO1
#LI-Remote
$111.9k-186.7k yearly Auto-Apply 9d ago
Endpoint Security Lead - CrowdStrike
American International Group 4.5
Charlotte, NC job
Make Your Mark At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. Innovation in IT drives innovation across the organization How you will create an impact The CrowdStrike Endpoint Security Lead will be part of AIG's Enterprise Information Security Organization, responsible for overseeing the deployment, configuration, administration, and ongoing optimization of the CrowdStrike Falcon platform across the enterprise. This role ensures the organization's endpoints remain protected against advanced threats by leveraging CrowdStrike's full suite of capabilities, including NGAV, EDR, Identity Protection, Exposure management, CrowdStrike Mobile, and threat hunting. The ideal candidate has hands-on expertise with endpoint security technologies, strong analytical skills, and proven experience leading enterprise-scale security initiatives. The candidate must have extensive experience securing enterprise-level Cloud services, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) across multiple cloud providers, including AWS, and Microsoft Azure (Azure). The individual in this position will lead as subject matter expert (SME) working in a team of Engineers and interacts closely with other IT groups like Security Architecture, Infrastructure Build and Operations teams, and GCDC SOC analysts for research and remediation of Security vulnerabilities, controls, and settings. The CrowdStrike Endpoint Security Lead is primarily responsible for but not limited to the following functions: * Platform Ownership & Administration *
Serve as the primary administrator and SME for the CrowdStrike Falcon platform. * Manage endpoint agent deployment, policy configurations, sensor health, and reporting. * Work with stakeholders to Test, maintain, and enforce security prevention policies and procedures of CrowdStrike Falcon Platform. * Lead endpoint protection posture improvements, including policy tuning and prevention rule updates. * Ensure sensor coverage and compliance across workstations, servers, and cloud workloads. * Threat Detection & Response *
Monitor and triage CrowdStrike alerts, detections, and dashboards. * Work with SOC and Incident Response teams to investigate and remediate endpoint threats. * Leverage Falcon Insight and Real Time Response to contain, isolate, and eradicate threats. * Perform post-incident analysis and implement preventative measures. * Identity Protection *
Manage CrowdStrike Identity Protection/ITDR modules and integrations. * Support MFA, conditional access, and endpoint identity controls. * Integration & Engineering *
Integrate CrowdStrike with SIEM, SOAR, vulnerability management tools, and other security platforms. * Lead CrowdStrike version upgrades, module rollouts, and configuration changes. * Develop automation and workflows using APIs, scripts, and reporting tools. * Governance, Reporting & Compliance *
Produce executive-level and operational security reports - including monthly true-up process indicating CrowdStrike coverage globally. * Ensure endpoint security posture aligns with frameworks (NIST, CIS, ISO, etc.). * Support internal/external audits and regulatory compliance requirements. * Team Leadership & Collaboration *
Provide technical directions to junior security analysts and engineers. * Work closely with IT, Infrastructure, and Desktop teams on deployment strategy. * Liaise with CrowdStrike support, TAMs, and product teams when necessary. What you'll need to succeed * Bachelor's degree in computer science or other technical disciplines or equivalent relevant experience. * 10+ years in an IT Security Engineering or Operations role with a focus on Endpoint Security Management tools. * Expert level knowledge in CrowdStrike Falcon Platform. *
CrowdStrike DLP * Next Generation SEIM * Exposure management * Fusion SOAR * Investigate * LogScale * Host setup and management * API Configuration * Identity Protection * Intermediate level knowledge is highly desired for below platforms: *
Tanium * Microsoft Defender DLP for Endpoint * Lookout for Mobile * Azure WVD / Citrix * Ansible * Knowledge of cyber security practices, challenges, tools and techniques * Recent and relevant experience in vulnerability analysis and exploitation techniques. * Troubleshoot issues within the product when necessary, assisting different teams, crash dumps, performance monitor and release blockers. * In depth knowledge of Critical Security Controls like NIST, CIS Benchmarks, DISA STIG standards etc. * Familiarity with International Security standards and Industry framework like ISO 27001/27002, PCI DSS and SOX. * In depth knowledge and expertise with Infrastructure hardening and Security settings for Windows and Linux. * Intermediate to Expert level knowledge on Windows & Active Directory, Unix/Linux Operating Systems. * Good scripting knowledge using PowerShell, Python, Linux shell is desired. * Basic knowledge of Cloud computing, Virtualization concepts and PaaS/SaaS services. * Strong knowledge of TCP/IP and HTTP protocols. * Be an energetic "self-starter" who is empowered to take ownership and be accountable for deliverables, both individually and as part of a growing team. * Team player - able to lead, mentor, communicate, collaborate, and work effectively in a globally distributed team. Preferred IT Certifications: * CrowdStrike Certifications (CCFA, CCFR, CCES, CCRA). * Experience with CrowdStrike Identity Protection, Falcon Discover, or Mobile. * Background in large-scale enterprise deployments (50,000+ endpoints). * Cloud security experience (Azure, AWS, GCP endpoint workloads). * Experience with MDR or Falcon Complete programs. * CISSP or other Security certification. * Microsoft Azure or Linux Certifications. * AWS Certifications. For positions based in New Jersey, the base salary range is $126,000 -$171,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview. Ready to accelerate your career? We would love to hear from you! Veterans are encouraged to apply! #LI-NK1 #AIGcareers #technology #endpoint #security #crowdstrike #falcon #tanium At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: IT - Information Technology AIG Employee Services, Inc.
$126k-171k yearly Auto-Apply 44d ago
EPL & D&O Liability Claim Counsel
The Travelers Companies 4.4
Charlotte, NC job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Legal
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$111,600.00 - $184,200.00
Target Openings
1
What Is the Opportunity?
Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Private/Non-Profit Team provides executive and organizational management liability coverage to privately held companies and non-profit entities of all types and sizes as well as certain governmental public entities. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and non-attorney claim colleagues, and participate in BSI claim strategic initiatives.
What Will You Do?
* Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
* Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
* Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
* Communicate with underwriting on significant claim exposures.
* Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
* Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
* Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
* Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
* Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
* Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions.
* Obtain and maintain required adjusters' licenses.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Five or more years of relevant legal or claim handling work experience.
* Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor.
* Ability to make sound decisions and negotiate terms and conditions within designated authority limit.
* Strong verbal and written communication skills with the ability to clearly articulate coverage determinations.
* Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics.
* Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners.
What is a Must Have?
* Bachelor's Degree.
* Juris Doctorate Degree.
* Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working.
* Two years of relevant legal experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$31k-65k yearly est. 60d+ ago
Senior Counsel - Claim Center General Counsel
The Travelers Companies 4.4
Charlotte, NC job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim, Legal
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$146,400.00 - $241,600.00
Target Openings
1
What Is the Opportunity?
The Senior Counsel, Virginia - Carolina Claim Center General Counsel (the GC), acts as the primary legal resource for the claim center with respect to insurance coverage matters. The GC is a member of the Claim Legal organization and provides counsel primarily to claim professionals and management in the Virginia, North and South Carolina locations. The Claim Center handles Property, Auto, General Liability and Workers Compensation claims, and includes several national accounts. The GC will coordinate and collaborate effectively with all areas within Claim Legal and Claim and will serve as a member of the Claim Center Executive Management Team. This position provides support on a variety of legal issues, including but not limited to preparing written legal coverage opinions and coverage advice, claim initiatives, compliance, regulatory inquiries including market conduct exams, claim handling practices, contracts and emerging trends and developing and training delivery for claim staff. In addition, the GC will collaborate with Underwriting and other business units within Travelers where appropriate.
Travelers offers a hybrid work location model that is designed to support flexibility.
What Will You Do?
* Provides counsel to senior management on complex legal issues within a respective line of business or practice area.
* Negotiates with clients or management and/or attempts to influence leaders at all levels regarding matters of significance to the legal community.
* Researches legal principles and precedents within area of specialization or expertise.
* Proactively identifies and communicates risk to internal and/or external customers and provides recommendations on how to mitigate that risk.
* Drafts, negotiates and executes legal documents.
* Maintains awareness of external judicial climate and legal developments.
* Builds and maintains strong internal and external client relationships.
* Acts as a mentor and coach to less senior attorneys and/or paralegal/staff.
* May prepare or review annual legal fees budget for assigned matters. Review invoices from outside counsel and recommend adjustments. Within authority level, approve invoices.
* Makes effective use of technology and automation in the practice of law.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Ten years of prior legal experience as a practicing attorney.
What is a Must Have?
* Juris Doctorate or equivalent International legal degree; graduate of an accredited law school.
* Minimum of 7 years of prior legal experience as a practicing attorney.
* Active license to practice law in the state(s) in which representation is required.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$64k-129k yearly est. 60d+ ago
Claim Professional Development Program (CPDP) Intern
The Travelers Companies 4.4
Charlotte, NC job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$24.00 - $25.00
Target Openings
3
What Is the Opportunity?
Applications for this posting will be reviewed on a rolling basis. We encourage you to apply as soon as possible.
The Travelers Claim Intern program provides qualified candidates an excellent opportunity to gain first-hand business experience, receive valuable on-the-job training, to contacting clients, determining coverage, scoping of losses and completing damage estimates. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.
What Will You Do?
* Internship includes:
* On-boarding of Travelers systems and protocols.
* Exposure to Personal and Business Insurance claims of basic to moderate complexity.
* Learn and understand effective strategies for investigating, negotiating and resolving claims thoroughly, accurately and efficiently.
* Develop knowledge of what happened, estimating damage, determining what coverages apply and helping our customers through the process.
* Observe the work of the Claim Professional through desk and ride alongs with experienced employees.
* Work with a designated coach to develop knowledge of claims through core assignments.
* Complete challenging and meaningful project work.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* For the CPDP Internship, we are most interested in students who are serious about entering the insurance industry and who are excited about the prospect of making Claim their future career choice.
* Preferred cumulative GPA of 3.0 or above.
* Business Administration.
* Liberal Arts (with business focus preferred).
* Business Management.
* Risk Management and Insurance.
* Undergraduate students completing their freshman year preferred.
* Working knowledge of Microsoft Office.
* Legally eligible to work in the United States.
* Strong verbal and written communication skills.
* Strong analytical skills and problem solving skills.
* Strong customer service skills.
What is a Must Have?
* Candidate must be pursuing a Bachelor's degree.
* Approximate work availability from June through August (10-12 weeks) required.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$24-25 hourly 53d ago
Application Management Engineer
AIG Insurance 4.5
Charlotte, NC job
Who we are
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our employees with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while providing stability and high availability that enable AIG's businesses to achieve their goals. AIG's Information Technology functions include application maintenance, and technology risk and compliance.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
About the role
Seeking an experienced Application Management Engineer with strong expertise in Java, SQL, and related technologies to join our dynamic Application Services IT team. The ideal candidate will play a pivotal technical role in Application Services team focusing on application maintenance & support. Proficiency in Java, Rally, and SQL will be essential for effective project management, data integration, and database interactions. Good knowledge in Data Stage is preferred. Knowledge in underwriting process will be a bonus.
What you need to know
Responsibilities include, but not limited to:
Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers
Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
Utilize the platform's various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
Collaborate with Product and Technical teams to address recurring issues and enhance support services.
Create and maintain internal documentation on platform functionalities and processes.
Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
Work with business for prioritization of various tasks/requests/changes/issues.
Participate in application onboarding / decommissioning discussions.
Participate in Permit to Build / Permit to Operate discussions.
Participate in PI Planning
Participate in Major incident RCA calls.
Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization.
What we're looking for
5 + years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutions
Experience with two any of the major cloud providers (AWS and Azure)
Experience working with internal and external APIs.
Experience of working with Microservices, APIs, Mule
Experience of working in Distributed Technologies
Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.
Ability to work independently and ability to multitask whenever there is a major incident involving multiple stakeholders, or multiple activities planned while still communicating with the stakeholders on key issues.
Proven track record of building support processes and methodologies from scratch and make improvements on existing ones.
Experience with working in monitoring or cloud cost management segments
Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions.
Implement long-term IT solutions with an eye on security and cost evaluations.
Supporting global workforce, partnering with overseas IT teams, both employees and consultants
A desire to learn and expand your horizons; take on new challenges as the business scales and things break.
Optimize applications by integrating new technologies and performing upgrades
Ability to meet tight deadlines.
Sound knowledge of all ITIL processes i.e., Incident Management, Problem Management, Change Management & Service Request management.
Strong analytical, problem solving and communication skills.
Should be well versed in Agile process and Rally
Veterans are encouraged to apply.
#LI-NK1
The base salary range for this position in Jersey City, NJ, is $88,000 - $111,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We're proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
Functional Area:
IT - Information TechnologyEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG PC Global Services, Inc.
$88k-111k yearly Auto-Apply 60d+ ago
Insurance Agent Trainee
Kemper 4.0
Charlotte, NC job
Details
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe that a high-performing culture, combined with valuable opportunities for personal development and professional challenge, and a healthy work-life balance, can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you will help provide an experience to our stakeholders that delivers on our promises.
Role: Life Insurance Sales Agent
Employment Type: Full-Time with Benefits
Work Arrangement: Field Role
Career and Opportunity
Kemper is a diversified insurance holding company with a history spanning over 100 years. We are firmly committed to serving the insurance needs of modest-income families. Our strength lies in our dedication to frequent personal home visits with new and existing customers to collect premiums, conduct sales of new policies, and address other service needs.
For new unlicensed agents, your journey begins with a paid training period. During this time, we provide the tools and guidance needed to study for and pass the licensing exams. Once licensed, you will be assigned an existing book of business, a portfolio of current customers from whom you'll collect monthly premiums. You'll earn a percentage of the premiums you collect, as well as a commission on all new sales you make. From there, the sky's the limit! Through hard work and dedication, you can increase your monthly income with every new sale. It really is that simple.
If you're passionate about serving the underserved, this is the career for you. Our agents gain personal satisfaction and community prestige by performing meaningful work that helps clients protect the people and property they cherish.
With a pay-for-performance compensation model, agents have the opportunity to determine their own paycheck. As your skills and knowledge grow, so does your potential for increased income. Superior performance is recognized through awards, prizes, and company-sponsored trips.
Benefits
Kemper offers competitive benefits, including:
Major Medical and Dental Insurance
Group Life Insurance
Short-Term & Long-Term Disability
401(k) with Company Match
Paid Vacation
Employee Stock Purchase Program
Responsibilities
Agents are set up for success by being assigned a territory (called an agency) with an established book of business and existing customers.
Day-to-Day Activities:
Conducting sales presentations, recommending products, and closing new sales
Prospecting for new sales opportunities
Maintaining strong customer relationships by collecting premiums on a pre-arranged schedule that you determine
Responding promptly to service requests such as beneficiary changes, claims, and loans
Record keeping, accounting for money collected, and processing policy paperwork
Agent Expectations:
Grow the assigned territory through new sales
Build strong working relationships with customers
Devote the time necessary to fulfill the responsibilities of the role
Pursue continuous professional development in insurance products and sales effectiveness
Minimum Qualifications
Customer service experience
Must be at least 18 years of age
Valid driver's license with required auto insurance coverage
Dependable vehicle for daily travel
Ability to pass a background check, motor vehicle report, and drug screening
Authorization to work in the United States
Preparation
Licensing: We provide free access to study tools and professional guidance to help you prepare for licensing exams
Training: New agents complete an onboarding development program that includes self-study, classroom instruction, and field mentoring by your Sales Manager
On-the-Job Training: Earn a paycheck while learning your profession through hands-on experience
Opportunity is knocking. Don't let it pass you by!
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality throughout our organization, and we work diligently to maintain a workplace that is free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper, and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications, such as WireApp or Skype, to communicate with candidates. If you receive such a message, delete it.
$31k-38k yearly est. Auto-Apply 60d+ ago
Auto Claim Coordinator
The Travelers Companies 4.4
Charlotte, NC job
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$39,200.00 - $64,700.00
Target Openings
7
What Is the Opportunity?
Under moderate supervision, this position handles auto salvage files and coordinates sale of salvage asset by adhering to state titling laws/ regulations.
What Will You Do?
* Process necessary paperwork and title work to forward to appropriate salvage vendor.
* Review and determine the most viable disposal method while considering state titling laws/regulations. Set diaries for follow up to ensure prompt sale of asset.
* Review vendor invoices for appropriate expense management. Follow up with repair shop and/or salvage/storage vendors if errors are noted in bills. Challenge and negotiate to assure fair and reasonable expense management.
* Process credits/pay debits to claim file. Conduct periodic reconciliation review of credits/debits.
* Verify proper execution of inbound field titling documents; notify others for claim payment when appropriate. Help to resolve incorrectly executed titling documents when required. Contact appropriate parties as needed to obtain missing or incorrectly executed transferrable ownership documents, including keys, to resolve the salvage.
* Set minimum bids using salvage vendor pricing system. Input correct data for accurate pricing results. Provide counter bids when applicable. Re run vehicles based on office guidelines.
* Review auto sale lists-ensure accurate sale data, e.g., loss type, area of damage, vehicle year, make and model, and percent of damages. Review photos for appropriate picture quality, OEM or aftermarket parts, missing equipment, and damages not consistent with accident facts or auto appraisal, and odometer if applicable.
* Conduct random sale price audits attending internet auto auctions to compare sale price with gross proceeds.
* Complete and document quarterly review of reconciliation report.
* Update salvage capture screens throughout the process and document claim file with activities not listed in the salvage capture screens. Ensure current and accurate data integrity.
* Finalize left with owner vehicles and LWO title issues according to local office workflow.
* Determine proper location for return of closed file, e.g., subrogation, AD handler, closed file storage or appraiser.
* Complete First Notice of Loss as needed; resolve or transfer claim.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Associate's Degree or Bachelor's Degree with 2 years of work and/or customer service related experience.
* Ability to work in a high volume, fast paced environment managing multiple priorities.
* Highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
* Attention to detail ensuring accuracy.
* Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
* Competency Levels:
* Analytical Thinking- Basic.
* Judgment/Decision Making- Basic.
* Communication- Basic.
* Insurance Contract Knowledge- Introductory.
What is a Must Have?
* High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
$39.2k-64.7k yearly 12d ago
Technology Lead - Full Stack Engineer - Shared Technology Services
American International Group 4.5
Charlotte, NC job
At AIG, we are reimagining the way we help customers to manage risk. Join us as aTechnology Lead - Full Stack Engineer to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Information Technology
At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. Innovation in IT drives innovation across the organization.
How you will create an impact
We are seeking a Technology Lead to provide technical direction and architectural leadership across our enterprise solutions. This role requires an experienced technologist who can drive technical strategy, make key architectural decisions, and mentor development teams while maintaining a hands-on approach to complex technical challenges.
Key Responsibilities
* Define and implement technical strategy aligned with business objectives
* Make critical architectural decisions and establish technical standards
* Lead technical discovery and solution design sessions
* Provide technical oversight and guidance across multiple projects
* Evaluate and recommend new technologies and tools
* Ensure scalability, security, and performance of solutions
* Drive innovation and technical excellence within the organization
* Collaborate with stakeholders to align technical solutions with business needs
* Mentor and develop technical team members
* Establish best practices and coding standards
Technical Proficiencies
* Cloud platforms (AWS) and related services
* Containerization and orchestration (Docker, Kubernetes)
* Microservices architecture
* CI/CD pipelines and DevOps practices
* Multiple programming languages (Java, Python, etc.)
* Database technologies (SQL and NoSQL)
* Infrastructure as Code
* Security best practices
* Performance optimization tools
Required Education:
* Bachelor's/Master's degree in Computer Science or related field
* AWS Certified Solutions Architect or equivalent
* Additional technical certifications preferred
Experience:
* 10+ years of software development experience
* 5+ years in technical leadership roles
* Proven experience with enterprise architecture
* Track record of successful technical delivery
* Experience with multiple technology stacks
Other Proficiencies:
* Strong technical vision and strategic thinking
* Excellence in architectural design
* Proven leadership and mentoring abilities
* Outstanding problem-solving skills
* Excellent communication abilities
* Ability to balance technical debt with delivery
* Forward-thinking and innovative mindset
* Strong influencing skills
Ready to set new industry standards? We would love to hear from you.
Veterans are encouraged to apply.
#LI-RG2 #LI-AIG #AI #GenAI #artificialintelligence #DataScience #BigData
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
Functional Area:
IT - Information Technology
AIG PC Global Services, Inc.
$95k-118k yearly est. Auto-Apply 60d+ ago
Privileged Access Management Technical Analyst
American International Group 4.5
Charlotte, NC job
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Privileged Access Management Technical Analyst to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Information Technology
At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. AIG's Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.
How you will create an impact
The Privileged Access Management (PAM) Technical Analyst is responsible for working cross functionally with IT and business unit teams to integrate applications on to the privileged access platform. In this role you will be responsible for articulating business & functional requirements. You will also work with the IAM engineering team to write functional, non-functional, and control requirements according to defined processes, policies and standards.
* Lead quality control and quality assurance activities, such as developing and executing test plans / scripts and resolving deviations or exceptions, for newly developed and/or enhanced PAM and Certification solutions.
* Engage with customers and stakeholders to understand problems and opportunities.
* Collaborate with development team to discuss the user stories, articulate the business value, and represent the interests of the business and customers.
* Ensure key product artifacts remain evergreen with product enhancements.
* Document new Privileged Access automation processes, workflows, and policies.
* Document new connectors for applications, databases, and directories to automate PAM solution.
* Drive planning process enhancement for team through use of Jira and related project planning tools
* Facilitate scrums and coordination of team project activities.
What you'll need to succeed
* Bachelor's degree in a Cybersecurity, Information Technology, or related field, such as Computer Science or Information Technology.
* 5+ years of experience documenting and analyzing Identity Management requirements.
* Understands how policies, systems and processes impacts requests/projects.
* Fosters business knowledge and understanding among business systems analysts and project stakeholders.
* Excellent communication skills (verbal and written), ability to influence without authority.
* Demonstrated teamwork and collaboration skills, in particular in leading or contributing to global and cross-functional teams.
* Ability to communicate technical concepts to a broad range of technical and non-technical staff.
* Exceptional analytical and decision-making skills.
* Ability to build relationships and operate within a collaborative team environment.
* Experience / familiarity with:
* Analyzing user groups, roles, and permissions
* Application / platform onboarding, user provisioning and de-provisioning;
* Single Sign On (Kerberos, SAML, OIDC/OAuth) technologies
* Multi-factor authentication technologies
* HR (e.g. Workday) as system of record
Ready to make a bigger impact? We look forward to reviewing your application.
For positions based in Jersey City, NJ, the base salary range is $96,000-$129,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: 2025 Benefits Summary .
#LI-CN1
#Cybersecurity #Infosec
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
Functional Area:
IT - Information Technology
AIG Employee Services, Inc.
$96k-129k yearly Auto-Apply 19d ago
Commercial Lines Claims Specialist - Commercial General Liability (primarily New York venues)
Utica National Insurance Group 4.8
Charlotte, NC job
The Company
At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
Utica National Insurance Group is an "A" rated $1.7B award-winning, nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Buffalo, Boston, Charlotte, NYC, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What you will do
You'll be responsible for investigating, evaluating, negotiating, and resolving primarily New York commercial general liability claims with moderate complexity. With skills in detail orientation and analysis, you will interpret coverage and prepare coverage letters as well as handle risk transfer. Consultation with supervisors on more complex coverage will occur as needed and this role will provide exposure to litigated claims. This position requires strong claims handling acumen with an understanding of state laws and requirements.
Key responsibilities
Investigate, evaluate, negotiate and resolve commercial general liability claims in a fair and timely manner.
Thoroughly evaluate and analyze coverage and draft comprehensive coverage position letters.
Manage the defense of more complex regional commercial general liability claims in multiple jurisdictions in accordance with leading practices.
Manage non-litigated and some litigated claims.
Operate on an independent basis with little supervision and settle claims within assigned authority.
Effectively manage expenses.
Attend mediations, trials and hearings as needed to include interaction with insureds, agents, and legal representatives.
Review court decisions, laws and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
Able to work independently and serve as a mentor to lesser experienced team members.
What you need
Four year degree or equivalent experience.
5+ years of claim handling experience with commercial general liability experience preferred.
Experience in handling litigated files preferred.
Knowledge of NY venues strongly preferred.
Licensing
Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.
Salary range: $75,000-$109,500
The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.
Benefits
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Additional information
This position is a full time salaried, exempt (non overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LI-HL1
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$89,800.00 - $148,300.00
**Target Openings**
1
**What Is the Opportunity?**
Commercial Accounts offers a wide array of guaranteed-cost products to mid-size businesses. Total account solutions include General Liability, Property, Automobile, Workers' Compensation, and Lead Umbrella. The Account Executive (AE), Commercial Accounts will partner with agents and brokers to provide property, general liability, commercial auto, and/or workers' compensation coverage for new and renewal business based on customers' needs. As an AE, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to assess risk and sell our products will contribute to the profitability and success of Travelers.
**What Will You Do?**
+ Manage the profitability, growth, and retention of an assigned book of business.
+ Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability.
+ Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities.
+ Foster and maintain relationships with external partners by regularly meeting in person with agents and brokers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings.
+ Identify and capture new business opportunities using consultative marketing and sales skills.
+ Develop and execute agency sales plans. Execute region/group sales plans.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree.
+ Three to five years of relevant underwriting experience with experience in commercial lines.
+ Knowledge of commercial lines products, the regulatory environment, and the local insurance market.
+ Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite.
+ Communication skills with the ability to successfully negotiate with agents and brokers.
+ CPCU designation.
**What is a Must Have?**
+ Two years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
$89.8k-148.3k yearly 60d+ ago
Production Support Tech Lead - GenAI
AIG Insurance 4.5
Charlotte, NC job
Be part of something groundbreaking
At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.
With the support and investment needed to explore new frontiers in generative AI, you'll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.
This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build and scale world-class products. If you're excited by the opportunity to create meaningful impact, we'd love to hear from you.
Who we are
AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.
At AIG, we're reshaping how the world manages risk, and we're inviting you to be a key part of that transformation. As our Production Support Tech Lead - GenAI you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you're looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.
About the role
As Production Support Lead, you will be at the forefront for creation of Operational Excellence & Business Continuity plan, being complainant and managing risk to production environment, clear and detailed knowledge management, monitoring cost and usage, Innovation & Continuous Improvement, define and establish Metrics & Performance for all the application under the GenAI Assist program. This is a unique opportunity to shape our AI-driven future, fostering innovation through modern development practices and delivering high-impact software that will drive business growth.
Responsible for applying industry best practices to put a standard support model and process for our GenAI Assist Platform
Potentially test, debug, and perform analysis of incidents reported from users.
Responsible for change management co-ordination for production releases and upgrades
Ensuring that production changes are reviewed and validated in production to avoid/minimize production issues
Develop and maintain monitoring dashboards for various components in the application
Problem Management - support and drive detailed root cause analysis of production issues, work with the Application Delivery, platform, DevOps and Business teams to address and provide remediation
Provide regular verbal and written communications regarding status, risks, issues. makes recommendations for remediation or change
Working with development teams ensure functionality deployments are completed without incident and with adherence to proper procedure
Identify opportunities for application tuning
Review, maintain and enhance application Run Books
What is needed to be successful
10+ years of experience with providing support of application platforms at the enterprise level including incident management, patches, vulnerabilities, change management, monitoring, and continued platform improvement.
Good knowledge in process to handle L2/L3 production issues
Hands on experience on collaboration with multiple stakeholders / managers to perform incident management conduct RCAs and drive continuous improvement in application stability.
Configured and maintained observability capabilities across critical applications and infrastructure, ensuring stability and visibility into application health and usage
Hands on experience to monitor the production applications using monitoring tools such as Dynatrace, Splunk, cloud watch.
Experienced in identifying performance bottle necks and issues.
Experience in developing/supporting Java J2EE applications using Spring, Spring Boot, Microservices, REST API, Angular, XML and JSON.
Developed a detailed run book / Knowledge Management documentation
Good experience in Splunk search, dashboards creation and Alert generation.
Worked on Global Agile Development teams
Providing end user communications for critical issues with ETAs. Conducted Daily application health checks are performed to ensure the smooth running of the application.
It would be nice if
You are knowledgeable about ethical standards and controls for Generative AI and have worked in supporting AI/ML based enterprise application within large enterprises.
You have development experience on enterprise application
Veterans are encouraged to apply.
#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
Functional Area:
IT - Information TechnologyAIG PC Global Services, Inc.
$88k-127k yearly est. Auto-Apply 21d ago
Head of Digital Experience Capabilities
American International Group 4.5
Charlotte, NC job
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Digital Experience Capabilities to take on key responsibilities within a world-class insurance function. Make your mark in Global Business Operations & IT As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.
How you will create an impact
The Head of Digital Experience Capabilities at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges. You will work in a dynamic, agile environment, collaborating across multi-disciplinary teams, and lead the evolution of our in-house digital framework delivering high value business outcomes. Your ability to blend technical expertise with a deep understanding of business needs will help drive our products forward, ensuring we consistently deliver value and world-class solutions.
The Digital Experience team's governance and continuous improvement of the enterprise Angular component framework is essential of our digital transformation strategy, enabling us to deliver modern, consistent, and delightful experiences that challenge traditional perceptions of insurance technology. You'll have the opportunity to shape how a Fortune 500 insurance company builds digital products at scale.
Key Competencies:
* Technical leadership, operational excellence, and business acumen
* User-centered design vision and mindset
* Data-driven decision making and product performance management
* Program and stakeholder management
* Creative problem-solving and ideation facilitation
* Demonstrated knowledge of emerging technologies in modern product development and the insurance industry
Responsibilities:
The Head of Digital Experience Capabilities will lead a technology team of managers and senior leaders who are responsible for application development and delivery:
Strategic Leadership
* Set strategic direction and manage the roadmap for our digital component framework, directly impacting how insurance products are delivered digitally across multiple geographies and markets
* Prioritize new feature development and issue management of the digital component framework
* Partner with product, design, and technology leadership to create industry-leading digital experiences that set new standards in insurance
* Champion innovation while maintaining the stability and reliability critical to financial services
People Management & Development
* Lead and inspire a distributed team of UI development professionals across multiple time zones, including architects, framework developers, and application delivery specialists
* Lead UI development teams to build new products and maintain existing projects across the enterprise portfolio
* Build a culture of innovation within a traditionally conservative industry
* Develop talent that can bridge the gap between insurance domain expertise and modern technology
* Foster collaboration and excellence across geographically distributed teams
Cross-Functional Collaboration and Delivery
* Translate complex insurance requirements into elegant technical solutions
* Creating High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams.
* Collaborate with design system governance to ensure compliance with both brand and accessibility standards
* Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions
* Working with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes.
* Oversee and assist development teams in executing projects on time and compliant to AIG architecture standards
* Troubleshoot complex issues and provide solutions to solve them.
Technical Oversight and Governance
* Contribute to architectural decisions that balance innovation with insurance industry requirements
* Key stakeholder and approver in the application review process to ensure applications are aligned to enterprise technology standards and frameworks
* Ensure our framework meets stringent security, compliance, and performance standards
* Maintain consistent and predictable release and upgrade practices to maintain standards
* Evaluate emerging technologies for their potential to transform insurance experiences
* Maintain technical excellence while navigating regulatory constraints
* Oversee and assist development teams in executing projects within time and compliant to AIG architecture standards
What we are looking for
* Expert-level knowledge of Angular and enterprise-scale component architectures
* You're a systems-oriented thinker who can apply practical solutions in the context of a scalable system and framework
* Proficient in developing solutions within a microservices architecture using Spring Boot or similar technologies, ensuring scalability, maintainability, and flexibility of services.
* Experience with performance optimization for data-heavy applications
* 10+ years of experience in application development with at least 5 years leading application delivery teams using Angular or similar frameworks
* Experience leading technical teams in regulated industries (financial services, healthcare, or insurance preferred)
* Demonstrated experience working in a highly collaborative manner with cross-functional product teams.
* Track record of delivering enterprise-scale solutions on time and within budget
* Track record of modernizing legacy systems or building new platforms in enterprise environments
* Success managing distributed teams and complex stakeholder relationships
* Strong understanding of CI/CD best practices, and implementing automated build, test, and deployment pipelines to ensure seamless and efficient delivery of solutions.
* You have a solid understanding of authentication, authorization, and various security protocols (e.g., OAuth2, JWT), ensuring secure application and service access across distributed systems.
* Strong understanding of design systems, component libraries, and their governance
* Exceptional communication skills to articulate technical vision to insurance executives
* Proven ability to balance innovation with risk management
* Understanding of how technology drives business value in financial services
* Experience with metrics-driven development and ROI demonstration
* Ability to navigate complex organizational structures and influence without authority
* You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives.
It would be nice if...
* You have experience in financial services or insurance
* Knowledge of insurance-specific regulations and compliance requirements
* Understanding of agile transformation in large enterprises
* You are passionate about innovation and new technologies, specifically within AI & GenAI
* You enjoy mentoring junior developers and contributing to a culture of knowledge-sharing within your team.
Veterans are encouraged to apply.
#LI-CM1
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
Functional Area:
IT - Information Technology
AIG PC Global Services, Inc.
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Technical Infrastructure Architect, Workplace Services, to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.
Make your mark in Information Technology
At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company's systems from security risks, while designing technology strategies that enable AIG's businesses to achieve their goals. Innovation in IT drives innovation across the organization.
How you will create an impact
The Technical Architect for the design, implementation, and optimization of technology solutions that enhance the workplace experience. This role is responsible for architecting and managing systems that support collaboration, communication, productivity tools, and end-user computing environments. The Technical Architect will collaborate with cross-functional teams to align workplace technologies with business objectives, ensuring scalability, security, and user satisfaction.
Solution Architecture and Design
Develop and maintain the technical architecture for workplace services, including collaboration tools (e.g., Microsoft Teams, Slack), end-user devices, virtual desktop infrastructure (VDI), and productivity suites (e.g., Microsoft 365, Google Workspace).
Design scalable, secure, and cost-effective solutions to support hybrid and remote work environments.
Create technical roadmaps to align workplace services with emerging technologies and business needs.
Implementation and Integration
Oversee the deployment of workplace technologies, ensuring seamless integration with existing systems (e.g., identity management, security platforms, and enterprise applications).
Collaborate with vendors and internal teams to implement cloud-based and on-premises solutions.
Ensure interoperability between workplace tools and other enterprise systems, such as HRIS, ERP, or CRM platforms.
System Optimization and Performance
Monitor and optimize the performance, availability, and security of workplace services technologies.
Conduct regular assessments to identify opportunities for improvement in user experience, system efficiency, and cost savings.
Implement automation and AI-driven solutions to enhance workplace productivity and reduce manual processes.
Security and Compliance
Ensure workplace services comply with organizational security policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA).
Collaborate with cybersecurity teams to implement secure access controls, data protection measures, and endpoint security solutions.
Conduct risk assessments and recommend mitigation strategies for workplace technologies.
Stakeholder Collaboration
Work closely with various business units to understand workplace needs and translate them into technical requirements.
Provide technical guidance to leadership on technology investments and workplace transformation initiatives.
Act as a liaison between technical teams and end-users to ensure solutions meet user expectations.
Innovation and Continuous Improvement
Stay abreast of industry trends, such as AI, IoT, and smart workplace technologies, to recommend innovative solutions.
Lead proof-of-concept (PoC) projects to evaluate new tools and technologies for workplace services.
Drive adoption of modern workplace practices, such as digital collaboration and flexible work arrangements.
Documentation and Training
Create and maintain comprehensive documentation, including architecture diagrams, technical specifications, and user guides.
Provide training and support to IT teams and end-users to ensure effective use of workplace technologies.
Develop disaster recovery and business continuity plans for workplace services systems.
What you'll need to succeed
Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of experience in IT architecture, with at least 3 years focused on workplace services or end-user computing.
Proven experience designing and implementing enterprise-grade collaboration and productivity solutions.
Hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS, Google Cloud) and workplace tools (e.g., Microsoft 365, Zoom, Citrix).
Certifications (Preferred):
TOGAF, ITIL, Microsoft Certified: Enterprise Administrator Expert, or equivalent.
Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect).
Deep knowledge of workplace technologies, including collaboration tools, VDI, endpoint management, and identity management systems (e.g., Azure AD, Okta).
Proficiency in cloud architecture, networking, and cybersecurity principles.
Experience with automation tools (e.g., PowerShell, Ansible) and scripting for workplace services.
Strong problem-solving and analytical skills to address complex technical challenges.
Excellent communication and stakeholder management skills to bridge technical and business teams.
Ability to lead projects and manage multiple priorities in a fast-paced environment.
Experience mentoring junior team members and guiding cross-functional teams.
Ability to influence and drive technology adoption across the organization.
For positions based in New Jersey, the base salary range is $109,000-$152,600 and the position is eligible for a bonus [OR commission] in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************.
Functional Area:
IT - Information TechnologyAIG GLOBAL OPERATIONS, INC.