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Service Manager jobs at CNM LLP

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  • Financial Services Advisory Manager

    CNM LLP 4.6company rating

    Service manager job at CNM LLP

    CNM LLP is a fast-growing specialized accounting and consulting services firm serving the Los Angeles and Orange County area. Our reputation is built on professional excellence and trusted relationships, and we are ranked among the best places to work by the Los Angeles Business Journal for a second consecutive year. CNM LLP is currently seeking a Financial Services Advisory Manager to join our Accounting and Transaction Advisory Services Practice (ATS). Job Description Responsibilities: Manage strategic advisory engagements and lead multi-disciplinary teams serving our financial services and other industry clients ranging in size from early stage startups to Fortune 500 companies. Serve as Subject Matter Expert (SME) to advise clients on complex technical accounting issues. Representative topic areas may include but are not limited to revenue recognition, lease accounting, allowance for loan and lease loss accounting, loan accounting including purchase credit impaired loans, debt/equity transactions, share-based compensation, purchase accounting, IPO process, consolidation and much more. Research and resolve complex accounting issues balancing client preferred solutions within the confines of the US GAAP structure. Common complex accounting areas include revenue recognition, stock-based compensation, preferred stock, business combinations, and consolidation. Qualifications Qualifications: Bachelor's degree from an accredited university in a related field. CPA required. Public accounting/transaction advisory experience within financial services industry (Mortgage Institutions, Banks, Consumer Finance, Insurance, Real Estate, etc.) Strong people, project and client management skills. Clear and concise written and verbal communication skills. Ability to translate complex issues into simple and easy to understand terms. Strong analytical skills, sound interpretation of complex subject matter, ability to generate meaningful insights and develop pragmatic solutions. Ability to execute and operate in high-pressure and fast-paced environments. Ability to quickly adapt to unexpected changes in timelines, deadlines and scope of work. Are you ready for the challenge? If so, please apply. You may also visit our careers page at cnmllp.com/careers to see our current openings. CNM LLP is an Equal Opportunity Employer Additional Information All your information will be kept confidential according to EEO guidelines.
    $65k-95k yearly est. 60d+ ago
  • Imaging Services Assistant Manager

    Cornerstone Staffing Solutions, Inc. 3.8company rating

    Los Gatos, CA jobs

    Full-Time | Competitive Pay | Leadership Opportunity in Outpatient Care Are you an experienced Imaging Technologist with strong CT expertise and a passion for leading high-performing clinical teams? Cornerstone Staffing Solutions is partnering with a respected outpatient healthcare organization to find an Imaging Services Assistant Manager who will help oversee daily department operations while supporting high-quality patient care. If you thrive in a collaborative environment, enjoy mentoring technologists, and have a strong foundation in CT and multimodality imaging workflow, we encourage you to apply. Position Summary The Imaging Services Assistant Manager supports the Imaging Services leadership team in coordinating day-to-day operations across multiple diagnostic imaging modalities. This role includes supervising technologists and support staff, ensuring efficient clinical workflows, maintaining regulatory compliance, promoting quality standards, and delivering an exceptional patient experience. This position also performs hands-on imaging duties as needed (within scope of certification), with significant emphasis on Computed Tomography (CT). Key Responsibilities Operational Leadership • Assist in managing daily operations of the imaging department to ensure smooth, timely patient flow. • Support staffing oversight including scheduling, workload distribution, onboarding, mentoring, and performance guidance. • Maintain a culture of safety, service excellence, and team collaboration. Clinical & Technical Duties • Perform imaging procedures within licensure scope, with required competency in Computed Tomography (CT). • Support additional modalities such as X-Ray, Ultrasound, Mammography, or DEXA depending on certifications. • Ensure equipment functionality, coordinate maintenance, and uphold quality control standards. • Promote consistent adherence to imaging protocols and established clinical best practices. Regulatory & Quality Compliance • Assist with maintaining readiness for regulatory inspections and accreditation reviews. • Support department documentation, QA audits, safety protocols, and compliance programs. • Participate in continuous improvement initiatives that enhance patient safety and imaging quality. Communication & Collaboration • Work closely with technologists, physicians, radiologists, and administrative personnel. • Communicate workflow changes, department updates, and performance expectations to staff. • Provide operational insights to leadership to support planning, budgeting, and departmental goals. Required Qualifications • Associate degree in Radiologic Technology or equivalent educational background. • Active ARRT certification and state Radiologic Technologist license. • Computed Tomography (CT) certification or documented CT competency is required. • Current BLS certification. • Experience performing imaging procedures in a CT environment. • Prior leadership experience (lead tech, charge tech, or supervisory role) strongly preferred. • Proficiency with PACS, RIS, and EMR systems. • Strong communication, leadership, and problem-solving skills. Preferred Qualifications • Experience overseeing or supporting multiple imaging modalities. • Familiarity with quality control programs, imaging accreditation processes, or regulatory standards. • Ability to manage multiple priorities in a fast-paced clinical setting. Schedule & Work Environment • Full-time position, primarily weekday shifts. • May require occasional flexibility based on departmental needs. • Role involves standing, moving equipment, and assisting patients during procedures. Why Work With Us? • Competitive pay and opportunity for advancement • Supportive leadership environment • Exposure to a wide range of imaging modalities • Meaningful role contributing to patient care excellence
    $39k-53k yearly est. 3d ago
  • Sr. Manager, IT Technical Services

    KORE1 4.1company rating

    Oxnard, CA jobs

    KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Senior Manager of IT Technical Services. Job Specification Senior Manager, IT Technical Services As part of the IT Infrastructure organization and reporting to the Director of IT Infrastructure and Security, the Senior Manager of IT Technical Services, is responsible for the day to day operations of the city's IT Service Desk and Customer Support. This role ensures and maintains "best in class' service to the city's employees and public safety. The Senior Manager, IT Technical Services will oversee technical resources, establish processes and maintain service excellence. Duties include supervising IT support to departments and programs within the City. Key Responsibilities Monitor and ensure timely resolution of tickets, including incident and service requests by improving IT support efficiencies and correctly prioritizing and managing the tickets. Create realistic SLAs to maintain efficiency, customer satisfaction and IT team productivity. Analyze aging of tickets and provide key metrics including Average Ticket Age, Distribution, and Time to Resolution. Supervise, manage and schedule service desk operations including task assignments as well as performing performance evaluations. Responsible for staff productivity and their time tracking and management of priorities. Responsible for the creation and maintenance of desktop and mobile computing standards. Responsible for the procurement, implementation, support and maintenance of City owned desktops/laptops and mobile devices including cell phones, iPADs and Mobile Dispatch Computers (MDC). Act as the escalation point for unresolved issues and provide managerial support for complex issues. Develop and manage On-Call schedules to ensure 24*7 support to the customers. Ensure documentation is current with systems, standard operating procedures and processes. Foster partnerships with other IT groups as an integral part of meeting the City's technology needs. Conduct regular satisfaction surveys and engage in improvements based on feedback. Provide continuous support and mentorship to the Service Desk team ensuring they have access to internal and external service I.T. training programs. Ensure documentation is current with systems, standard operating procedures and processes. Foster partnerships with other IT groups as an integral part of meeting the City's technology needs. Conduct regular satisfaction surveys and engage in improvements based on feedback. Develop and maintain IT service management (ITSM) processes as governed by ITIL best practices. Work with other IT Infrastructure groups to Implement and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), and other access control mechanisms. Skills: Solutions oriented, strategic thinker and proficient in IT service management frameworks including ITSM and ITIL. Must be high capacity and able to work on many priorities simultaneously. Familiar with service desk software and tools such as incident and ticket management, computer asset tracking, imaging, remote access, and other automation and service desk productivity tools. Must have exceptional communication skills as well as interpersonal and problem solving skills. Strong understanding of related IT systems, networks and security best practices. Experienced in using imaging and deployment tools. Proficiency in using Crowdstrike endpoint security. Project Management skills including the ability to manage and implement Service Desk projects. Exceptional motivator with commitment to delivering high quality public services through leadership and example. Develop and manage KPIs including Response to Resolution, SLA metrics, CSR's (Customer Satisfaction Ratings). Working knowledge of Active Directory services in order to support the Network and Cyber security teams. Manage user accounts and configurations Minimum Qualifications 8+ years of IT service experience with at least 3 years in a technical services management role. Must have in depth experience and understanding of IT Service Desk operations and problem solving. Experience in implementing and managing comprehensive service desk tools that support ITSM, including asset tracking for all PC hardware and software, device imaging and incident and problem management. Proven experience establishing SLA-based metrics including response and resolution times. Proven track record of managing the troubleshooting of desktop and ancillary equipment issues, including the ability to conduct root cause analysis. Experience in managing vendor supplied Multi-Function printers across business units and departments. Education: Bachelor Degree (4 years) in Information Technology, Computer Science, or similar. Highly Preferred: Experience in working for a municipality and public safety. Working knowledge of Microsoft M365 and Google G Suite. Manage deployment and support of Internet Browsers such as Chrome, Firefox and Internet Explorer/Microsoft Edge. Technical experience with Directory Services including Active Directory, and Azure or similar. Working knowledge of Crowdstrike including deployment and support. Experience in managing the support of mobile devices including cellphones, ipads and mobile device computers (MDC) Ability to manage two factor authentication (2FA) and single sign on (SSO) at the endpoint level. Basic understanding of how identity management plays a role in an organization's security posture. A comprehensive understanding of Networks and Network Architecture is desired. Experience in managing vendor supplied Multi-Function printers across business units and departments. Certifications such as ITIL Foundations, HDI-SCM, CompTIA A+ and MS Active Directory (e.g., MCSA,MCSE).
    $92k-150k yearly est. 5d ago
  • IT Service Delivery Lead

    KPG99 Inc. 4.0company rating

    Los Angeles, CA jobs

    Role: IT Service Delivery Lead - Quote-to-Cash (Q2C) Duration: 12-Month Contract (Possible Extension) Visa: GC, USC, H4, or TN only Must Have LinkedIn profile with a photo. 15+ years of progressive IT experience. 10+ years of hands-on experience in the Quote-to-Cash (Q2C) domain. Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor. Proven track record optimizing end-to-end business processes. Experience leading global delivery teams, including offshore resources. Overview The IT Service Delivery Lead - Q2C will oversee and optimize the full Quote-to-Cash technology landscape. This leader ensures seamless alignment between Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud, and ERP systems to support efficient, scalable, and high-quality business operations. The ideal candidate brings strong strategic thinking combined with hands-on leadership, particularly with Q2C processes, global team management, and platform consolidation during post-acquisition cycles. This is a high-impact role shaping enterprise platform strategy across Sales, Operations, and Finance. Preferred Qualifications Experience with Agile delivery frameworks. Exposure to SaaS tools like JIRA, Power BI, PLM. Certifications in Salesforce, Syteline, Epicor, NetSuite, etc.
    $108k-162k yearly est. 5d ago
  • Senior Operations Manager

    LHH 4.3company rating

    Concord, CA jobs

    Senior Manager, Reagent Manufacturing & Planning Operations Employment Type: Temp to Perm Compensation: $160,000-$175,000 annually + 10-15% bonus About the Role We are seeking a highly skilled Senior Manager to lead and scale Reagent Manufacturing and Planning Operations in a high-growth, highly regulated environment. This role will be responsible for building the manufacturing organization, optimizing production planning, driving operational excellence, and partnering cross-functionally to enable rapid year-over-year growth. The ideal candidate brings strong leadership, a scale-up mindset, and deep experience in GMP/ISO13485 reagent or consumable production. Essential Functions Build & Scale Reagent Manufacturing Operations Develop, expand, and mature reagent production processes to support rapid growth. Build a high-performing manufacturing team through hiring, onboarding, training, and talent development. Define long-term manufacturing strategy, including capacity expansion, automation, and facility/equipment scaling. Lead technology transfers from R&D into Manufacturing, ensuring scalable, validated, and repeatable processes. Production Planning for Scale Architect a robust end-to-end planning function, including demand review, capacity modeling, MPS creation, and scheduling. Implement planning systems (MRP, forecasting models, dashboards) for both short-term execution and long-term scalability. Strengthen inventory strategy across raw materials, WIP, and finished goods. Identify capacity constraints and develop mitigation strategies for labor, equipment, materials, and process bottlenecks. Operational Excellence & Systems Implementation Drive a Lean/continuous improvement culture to increase throughput and reduce scrap. Establish SOPs, documentation, training programs, and quality systems that support predictable scale-up. Lead site readiness for audits, certifications, and regulatory inspections. Collaborate with Engineering on automation, process control systems, and technology adoption. Cross-Functional Leadership in a High-Growth Environment Partner with R&D, Product Development, Quality, Engineering, Supply Chain, and Finance to align operational plans. Serve as a key contributor to S&OP with forward-looking capacity, inventory risk assessments, and cost insights. Ensure reagent availability to support commercial launches, new product introductions, and changing field demand. Other duties as assigned. Competencies Scale-up mindset with ability to anticipate future operational needs. Strong people leadership and team development. Operational rigor and process-driven thinking. Effective cross-functional collaboration and influence. Data-driven decision-making (forecasting, dashboards, planning models). Continuous improvement orientation. Proven experience supporting rapid scale-up in volume, product mix, facility capacity, or team size. Strong understanding of GMP/ISO13485 and reagent manufacturing processes. Demonstrated success implementing planning systems, MPS, and capacity models. Ability to thrive in a fast-paced, evolving environment while building structure for long-term stability. Experience in biotech, diagnostics, MedTech consumables, or related fields preferred. Experience implementing or redesigning ERP/MRP systems preferred. Background in Lean Six Sigma, automation, or continuous improvement initiatives preferred. Success Measures / KPIs Build a scalable reagent production team and organization structure. Implement or enhance ERP/MRP planning tools and dashboards. Expand reagent manufacturing capacity to meet growth projections. Improve throughput, yield, and batch success rates while reducing scrap and variability. Establish a stable MPS process with high schedule adherence. Enable successful new product launches and technology transfers. Strengthen quality, compliance, and documentation for scale. Supervisory Responsibility This position directly manages the Reagent Manufacturing and Supply Chain/Procurement departments, including hiring, training, performance management, promotions, and reviews. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
    $160k-175k yearly 3d ago
  • Senior BIM Manager (4D Fuzor)

    Yoh, A Day & Zimmermann Company 4.7company rating

    Glendale, CA jobs

    Yoh has an exciting opportunity for a Senior BIM Manager (4D Fuzor Required) to join our Global Entertainment client. The ideal candidate will have 6+ years of relevant working experience and live within a commutable distance to the office in Glendale, CA for a hybrid work environment (4 days in office). See below for abbreviated job responsibilities and requirements. If after reviewing, you are interested in learning more about this, or other opportunities, please apply with your updated resume ASAP. Title: Senior BIM Manager (4D Fuzor) Compensation: $100-125/hr Type: 36-Month Contract Industry: Entertainment Overview The Senior BIM Manager will lead the implementation and advancement of Building Information Modeling (BIM) and Virtual Design & Construction (VDC) technologies across large-scale, multidisciplinary design and construction projects. The role focuses on integrating 3D and 4D modeling processes, driving innovation in digital project delivery, and supporting the full lifecycle of major built-environment initiatives-from concept through construction and turnover. This position reports to the Design & Construction Technology Manager and collaborates directly with project leadership teams, including design, engineering, and construction management stakeholders. The successful candidate will bring deep technical expertise in BIM and 4D visualization, a collaborative mindset, and strong communication skills to foster technology adoption and excellence in project delivery. Key Responsibilities Partner with project leadership to implement BIM and VDC strategies supporting all phases of project development. Develop and manage 4D simulation models using Fuzor or equivalent tools, integrating 3D geometry with scheduling data to visualize construction sequencing. Support planning and coordination teams with ongoing updates to 4D models throughout the project lifecycle. Lead advanced site simulations and visual analyses to improve project execution and communication. Establish and oversee model management standards, ensuring efficient model performance and interoperability across platforms. Coordinate multi-discipline BIM collaboration workflows using tools such as Autodesk Revit, Navisworks, and BIM 360/ACC. Provide hands-on technical support and mentorship to project teams in model authoring, data management, and visualization techniques. Develop and implement model-based coordination strategies aligned with project goals and best practices. Represent project technology interests with internal and external stakeholders, advocating for digital construction innovation. Document and share lessons learned to refine organizational BIM/VDC methodologies. Maintain model health, data consistency, and proper setup of collaborative environments across all project systems. Contribute to deployment strategies for new software tools and digital workflows to enhance design and construction integration. Qualifications Required: Bachelor's degree in Architecture, Engineering, Construction Management, or related field. Minimum 6 years of progressive BIM/VDC management experience on large, complex projects. Proven expertise with Fuzor 4D (or comparable 4D simulation platforms) for integrating design models and construction schedules. Advanced proficiency in Autodesk Revit, Navisworks, and BIM 360/ACC platforms. Strong understanding of model coordination, clash detection, and data-driven workflows. Demonstrated success implementing BIM/VDC strategies that enhance project performance and collaboration. Excellent communication and presentation skills; comfortable leading discussions and training sessions across teams. Ability to troubleshoot complex model and visibility issues within Revit and Navisworks environments. Experience developing and enforcing Level of Development (LOD) standards for project deliverables. Skilled in managing multi-trade coordination and complex 3D/4D data exchanges. Preferred: Advanced knowledge of Rhino, Grasshopper, Dynamo, Python, or other visual scripting tools. Experience with SolidWorks, SketchUp, Maya, or Civil 3D for specialty modeling. Familiarity with parametric modeling, data integration, and digital twin workflows. Strong understanding of project controls-scope, schedule, and budget alignment. Prior experience supporting large creative, entertainment, or technically complex building programs. Working knowledge of reality capture or laser scanning technologies. Estimated Min Rate: $87.50 Estimated Max Rate: $125.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
    $100-125 hourly 2d ago
  • Customer Service Manager

    24 Seven Talent 4.5company rating

    Huntington Park, CA jobs

    Customer Service Manager - Full-Time | On-Site (Huntington Park, CA 90255) Salary: Up to $70K annually We are a high-end women's contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels-and are expanding our leadership team. We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Huntington Park. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth. What You'll Do: Lead day-to-day operations of the on-site customer service department Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations Analyze customer feedback and performance metrics to drive continuous improvement Develop, implement, and maintain customer service policies, procedures, and best practices Hire, train, coach, and manage a high-performing team Partner cross-functionally with operations, accounting, sales, and logistics Maintain high standards of professionalism, responsiveness, and accuracy What We're Looking For: Proven experience in Customer Service Management or customer support leadership Strong analytical and problem-solving skills Excellent written and verbal communication Demonstrated ability to lead and motivate a team Ability to thrive in a fast-paced, on-site environment Prior experience with ApparelMagic strongly preferred Bachelor's degree in Business, Communications, or related field preferred Systems & Tools Experience (Preferred): ApparelMagic Shopify Gorgias Amazon Seller Central NU Order GS1 EDI Why Join Us: Leadership role within a fast-growing premium fashion brand Opportunity to build and scale a department with real impact Collaborative, entrepreneurial work environment Competitive compensation based on experience
    $70k yearly 4d ago
  • Director of Service Operations

    Adecco 4.3company rating

    Irvine, CA jobs

    Director of Service Operations | North America Adecco Permanent Recruitment is seeking an experienced Director of Service Operations to lead our clients centralized Service departments across North America. This strategic leadership position oversees Training and Technical Support, Service Desk, Service Administration, and Continuous Improvement teams. The Director of Service Operations reports directly to the Vice President of Service and is responsible for driving operational excellence, maximizing team efficiency, and delivering exceptional customer satisfaction. Location: California Job Type: Full-time, Senior Leadership Reports To: Vice President of Service What You'll Do as Director of Service Operations Lead Strategic Service Operations As our Director of Service Operations, you'll develop and execute strategic vision across multiple service departments, aligning operational goals with company-wide customer experience initiatives and global business objectives. You'll be accountable for performance metrics, resource optimization, and measurable business impact across all service functions. Manage Multi-Department Operations Oversee daily operations for Training, Technical Support, Service Desk, and Service Administration teams Implement and maintain Standard Operating Procedures (SOPs) across all departments Optimize workforce management including staffing, scheduling, and escalation protocols Drive efficiency improvements and resource utilization across service operations Build and Develop High-Performing Teams Lead, mentor, and develop managers, supervisors, and service agents Create performance management frameworks and conduct regular evaluations Design and implement training and professional development programs Foster employee engagement, retention, and a positive work culture Manage both local and remote team members effectively Drive Data-Driven Performance Improvements Monitor and analyze key performance indicators (KPIs) including Average Handle Time (AHT), Net Promoter Score (NPS), Invoice Processing metrics, Technical Support Resolution rates, and Training effectiveness Implement business intelligence and analytics strategies using tools like Qlik Identify operational trends and implement continuous improvement initiatives Generate actionable insights from performance data Champion Customer Experience Excellence Build and maintain a customer-centric service culture Develop best practices for customer service interactions and support Handle escalated customer issues and complex service inquiries Implement customer feedback systems to drive service quality improvements Improve customer satisfaction scores and loyalty metrics Optimize Service Technology Stack Evaluate and implement service operations technology solutions Manage systems including iGrow, Salesforce, SAP, and Qlik analytics platform Streamline workflows through technology optimization Drive digital transformation initiatives for service operations Manage Service Operations Budget Develop and manage FTE (Full-Time Equivalent) budgets for service teams Create financial forecasts and resource allocation plans Implement cost-control measures while maintaining service quality Maximize ROI on service operations investments Ensure Compliance and Quality Standards Maintain compliance with company policies, industry regulations, and legal requirements Implement quality assurance programs and monitoring systems Establish and enforce service level agreements (SLAs) Director of Service Operations Qualifications Required Experience and Skills Experience: 10+ years in Service Operations, Contact Center Operations, Customer Support Management, or related field Leadership: Minimum 5 years in senior leadership roles managing both local and remote teams Education: Bachelor's degree (BA/BS) required in Business Administration, Operations Management, or related field Global Programs: Proven track record establishing and leading successful global learning and development programs Strategic Thinking: Demonstrated ability translating business strategy into actionable operational plans Analytical Skills: Strong data analysis capabilities with critical thinking and independent problem-solving Change Management: Ability to prioritize effectively and adapt as business priorities shift Relationship Building: Excellent interpersonal skills with ability to influence stakeholders at all levels Customer Focus: Strong customer service orientation with proven track record improving customer satisfaction Technical Skills and Systems Experience Proficiency with Learning Management Systems (LMS) and training software platforms Experience with CRM systems (Salesforce preferred) Knowledge of ERP systems (SAP experience a plus) Familiarity with business intelligence tools (Qlik or similar) Experience with workforce management and service desk software Strong Microsoft Office Suite skills including Excel for data analysis Leadership and Soft Skills Exceptional communication skills, both written and verbal Outstanding facilitation skills for virtual and in-person training/meetings Proven ability developing talent and building organizational capability Experience in fast-paced, growing, global organizations Strong project management and organizational skills Ability to work effectively under pressure and meet deadlines Preferred Qualifications Master's degree (MA/MS) in Business, Operations Management, Organizational Development, or related field Professional certifications in Training and Development (CPTD, CPLP, or similar) Six Sigma, Lean, or other process improvement certifications ITIL (Information Technology Infrastructure Library) certification Experience in specific industries (if applicable to your company) Why Join Our Service Operations Team As Director of Service Operations, you'll have the opportunity to make a significant impact on customer satisfaction and operational excellence. This role offers competitive compensation, professional growth opportunities, and the chance to lead transformational change across multiple service functions in a growing global organization. Keywords Director of Service Operations, Service Operations Manager, Customer Service Director, Contact Center Director, Technical Support Manager, Service Desk Manager, Operations Director, Customer Experience Leader, Service Excellence, Call Center Director, Support Operations Manager, Training and Development Director, North America Service Operations
    $91k-137k yearly est. 5d ago
  • Operations Manager

    Employbridge 4.4company rating

    Torrance, CA jobs

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business
    $60k-87k yearly est. 5d ago
  • General Manager

    Clearchoice Dental Implant Centers 4.2company rating

    Torrance, CA jobs

    Join ClearChoice Dental Implant Centers as a General Manager Ready to be part of something transformative? Join ClearChoice Dental Implant Centers an industry leader changing lives through advanced dental implant solutions. As a General Manager, you'll lead a high-performing team and ensure your center operates at peak performance-delivering life-changing results for patients and exceptional outcomes for your team. Job Type: Full-Time Salary: $90,000-$100,000 base plus annual bonus potential Why ClearChoice is the best choice for your career: •Competitive base salary • Work in a patient-focused environment with a team that empowers you to succeed • Enjoy a predictable Monday-Friday schedule-no weekends required • Take advantage of full healthcare benefits including medical, dental, and vision • Access a 401(k) retirement savings plan with company match • Paid time off and holidays to ensure you maintain a healthy work-life balance • Continuous training and professional development to sharpen your skills • Thrive in a collaborative, supportive, and mission-driven culture • Be part of a company where your passion for helping others leads directly to success-both for your patients and your career What You'll Do: Lead daily operations of the dental center, ensuring clinical and business excellence Oversee patient experience and workflow from consultation through treatment Manage and support a multidisciplinary team of doctors, clinicians, and staff Implement and drive business strategies to meet performance and financial goals Ensure compliance with operational standards, policies, and regulatory guidelines Analyze data to identify opportunities for growth and operational improvement Partner with the doctor to ensure high-quality patient care and service delivery Manage center financials including budgets, forecasts, and P&L oversight Champion a positive, inclusive, and accountable team culture Support ongoing staff training and development to drive success Skills and Experience We're Looking For: 5+ years of operational leadership experience, preferably in healthcare, retail, or hospitality Proven success in leading teams and driving financial results Strong business acumen, including P&L management and strategic planning Ability to coach and motivate high-performing teams Excellent communication, organizational, and problem-solving skills Experience working in a fast-paced, service-oriented environment Bachelor's degree preferred; MBA or relevant advanced degree a plus Why Choose ClearChoice? ClearChoice Dental Implant Centers are transforming smiles and lives across the country, with over 100 locations and more than 100,000 smiles restored. As part of TAG - The Aspen Group, we're committed to bringing better dental care to more people, alongside Aspen Dental, as part of the TAG family of brands. Ready to Join Us? Take the next step toward a meaningful, rewarding career at ClearChoice Dental Implant Centers. Apply today and be part of a team that's changing lives, one smile at a time. TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental , ClearChoice Dental Implant Centers , WellNow Urgent Care , Chapter Aesthetic Studio, and Lovet Pet Healthcare. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com. TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $90k-100k yearly 4d ago
  • General Manager - Luxury Residential Building

    Advice Personnel 3.8company rating

    New York, NY jobs

    An industry-leading, vertically integrated real estate firm is seeking a General Manager to take the helm of a modern 900-unit rental community, encompassing a mix of market-rate and affordable residences. The ideal candidate will bring proven leadership and operational expertise in managing large-scale residential portfolios, with a strong background in mixed-income property management. Responsibilities: Serve as the face of the property, ensuring every resident interaction reflects the highest level of professionalism and hospitality. Lead community engagement initiatives, oversee events, and foster a welcoming environment for all residents. Direct the daily operations of the property, encompassing all residential, amenity, and common areas. Provide strong leadership for the on-site team by setting clear goals, delivering performance reviews, approving time off, and ensuring compliance with company policies. Support hiring, onboarding, and continuous staff training. Supervise all maintenance operations, including vendor procurement, contract negotiation, and ongoing vendor relationships. Conduct regular building inspections and promptly address any maintenance, safety, or compliance concerns. Ensure full adherence to building codes, safety regulations, and city/state housing requirements. Oversee emergency preparedness planning, participate in safety drills, and maintain accurate compliance documentation. Partner with accounting and finance teams to manage annual budgets, track operating expenses, and identify opportunities for cost efficiencies. Support timely and accurate financial reporting and variance analysis. Collaborate with the leasing team to oversee renewals, move-ins, terminations, and negotiations. Manage compliance and reporting for mixed-income and rent-regulated units in accordance with NYC housing programs. Spearhead operations for new property development, including coordination during lease-up, stakeholder communication, vendor onboarding, and transition activities. Act as the point of contact for ownership, legal counsel, and external partners regarding insurance, arrears, and other property-related matters. Requirements: 12+ years managing large residential properties, including ultra-luxury and mixed-income communities, with at least 5 years in a senior management capacity. Experience with NYC affordable housing compliance. Experience leading high-performing teams and overseeing all aspects of property operations. Proficiency in Yardi and strong financial and budget management skills. Excellent resident relations, communication, and vendor management abilities. Commitment to operational excellence, safety, and superior service standards. Salary Range: $175,000 - $200,000 plus bonus and comprehensive benefits. The above salary range represents Advice's good faith and reasonable estimate of the possible base compensation range at the time of posting and is not reflective of the total compensation package, which may also include benefits, equity, and other non-cash incentives. Please send your resume for immediate consideration to: nlipari@adviceny.com If you are not interested in this specific opportunity, but know of someone who might be, please share this ad with that individual. Referrals are always greatly appreciated. Advice Personnel *Celebrating over 40 years as New York's trusted boutique executive recruiting & staffing firm
    $175k-200k yearly 5d ago
  • Career Center Manager

    Aramark 4.3company rating

    Albany, NY jobs

    Aramark Healthcare+ is seeking candidates for a Career Center Manager at Albany Medical Center, located in Albany, NY who is ready to lead passionate teammates and make an impact. As a Career Center Manager, you'll be responsible for training all facilities (Environmental Services and Patient Services Associates) employees at your location to ensure that Aramark processes are learned, practiced, and welcomed by clients and customers. You'll also oversee training and safety programs for multiple departments, in addition to leading cultural workforce development for all salaried and hourly employees. Additionally, this position will manage the full cycle recruiting for Aramark hourly positions in Food Service and Environmental Services departments. COMPENSATION: The salary rate for this position is $90,000.00 to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here: Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Training Responsibilities: Develops content, curriculum and facilitates training classes for Environmental Services Department and Patient Services Associate's including group classes, one to one training and spot training. Updates Policies and Procedures for cleaning and in-services staff. Monitors effectiveness of departmental training by rounding on employees and making operational observations.? Responsible and accountable for ensuring the management team's continuing education stays up to date. Facilities safety training for staff ensures compliance with client and Aramark safety programs, serves as point of contact for safety related claims and issues.? Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers. Provides effective feedback to both employee and the management team. Demonstrates professionalism and courtesy when answering/responding to all calls and requests. Ensures employees comply with JCAHO, OSHA, Aramark, hospital, and infection control. Provides employees with checklists, guidebooks, or other training material to ensure proper procedures and processes are followed. Assists in enhancing productivity and efficient operations of the department. Demonstrates commitment to professional growth and competence by adherence to policies. Recruitment Responsibilities: Manage full-cycle recruiting for hourly Food Service and Environmental Services roles, from strategy, attracting talent to onboarding and facilitating orientation. Evaluate external candidates using various sourcing methods and recruiting techniques. Monitor applicant flow and requisition activity in the ATS (SAP SuccessFactors), identifying opportunities for recruitment marketing strategies (e.g., programmatic ads, sponsored jobs, job description optimization, community outreach). Conduct weekly calls with hiring managers and HRM to review pipeline activity, assess requisition health, and influence action. Lead talent community engagement efforts, maintaining communication with both active and passive candidates to build awareness and promote the employer brand. Supports hiring events and attends job fairs. Maintain integrity of data in recruiting database and produce ad hoc recruiting reports as necessary. Handles payroll and benefits questions/issues. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Ideal candidates will possess a Bachelor's degree, plus a minimum of 2 years of management and training experience dealing with an hourly and salaried population.? ? Healthcare experience AND/OR contract management experience preferred. ? Environmental Services and/or Facilities background is preferred. ? Technical Safety Knowledge required.? ? A strong understanding of LEAN principles and practices is highly preferred.? ? Organizational Development background preferred.? ? Strong customer orientations is required for success in this position. ? Will be skilled in directing and motivating the staff; have knowledge of infection control techniques. ? Provide effective oral and written communication skills, having the ability to work well with others at all levels. ? Must have detailed organization and prioritizing skills with the ability to train; teach, demonstrate and follow-up on all assignments, when necessary. ? Able to define problems, collect data, establish facts, and draw valid conclusions. ? Can interpret and follow technical instructions and complete assignments timely, showing a sense of urgency. ? Talent Acquisition/recruitment or experience hiring for hourly positions is ideal. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
    $90k-100k yearly 8h ago
  • District Manager I

    Aramark 4.3company rating

    New York, NY jobs

    The District Manager is responsible for providing the overall vision, planning, direction, and control to assigned units for a geographic district normally generating $12-30M+ in revenue. This key leadership role is accountable for the execution of our General Management program, with a focus on growth, cost, and productivity, leading people, and delivering financial commitments. Whether focused on multiple sites for a single client or multiple clients, the key success measures of a District Manager include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty, and Employee Engagement. In this role, frequent travel to client sites throughout the district is expected. Compensation Data COMPENSATION: The salary range for this position is $160,000-$175,000. If both numbers are the same, that is the amount that Aramark expects to offer.? This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.?? Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.? Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.? For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.? There is no predetermined application window for this position, the position will close once a qualified candidate is selected.?Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities The successful candidate demonstrates capability across the following dimensions: Leadership - Establish overall ownership and accountability of operational management and financial performance of multiple accounts and units. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers. Coach & mentor employees by crafting a shared understanding about how and what needs to be achieved. Reward and recognize employees. Identify and engage top talent and develop team members to their fullest potential within the organization. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations. Client Relationship - Establish and maintain effective client and customer rapport for a mutually beneficial business relationship. Identify client needs and communicate operational progress. Understand contractual obligations and leverage opportunities. Facilitate and support new business and retention activities. Ensure team completes customer satisfaction surveys in all locations. Financial Performance - Build revenue and manage budget with sensitivity to costs and client needs. Ensure the completion and maintenance of P&L statements for the district. Provide oversight and take ownership to deliver client and company financial targets using Aramark systems. Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. Productivity - Lead managers in implementing and maintaining corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark?s operating standards and processes (Operational Excellence) with particular focus on efficiency standards. Understand end to end supply chain and procurement process and systems; ensure only authorized suppliers are used. Compliance - Ensure unit managers maintain a safe and healthy environment for clients, customers and employees. Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications In order to be prepared for this leadership role, qualified candidates will possess: Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries. Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction. Confirmed ability to hire, assess, develop and grow hard-working talent. Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues. Established communication and teamwork skills to work with all levels on the organization from the front line associate through leadership. Proven success in a repeatable business model, including leading through change and turnaround initiatives. Bachelor?s degree is generally required to be successful; advanced degree in business or related field is preferred. EducationAbout Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.
    $160k-175k yearly 5d ago
  • Assistant Store Manager

    24 Seven Talent 4.5company rating

    New York, NY jobs

    We are seeking a dynamic and experienced Assistant Store Manager to join our retail team. The ideal candidate will be responsible for supporting store operations, supervising staff, and ensuring excellent customer service. This role requires strong leadership, organizational skills, and a comprehensive understanding of retail management to help drive sales and maintain operational excellence. The Assistant Store Manager will play a key role in inventory control, merchandising, and staff development, contributing to the overall success of the store. Responsibilities Assist in managing daily store operations to ensure smooth functioning and high customer satisfaction Supervise and motivate team members, providing training and development opportunities to enhance performance Oversee inventory management, including stock replenishment, ordering, and inventory control to minimize shrinkage Handle customer inquiries and resolve issues promptly with professionalism and courtesy Support sales management strategies to meet or exceed sales targets through effective merchandising and promotional activities Manage POS systems, cash handling, cashiering duties, and ensure accurate cash register operations Assist with recruiting efforts by participating in interviewing and onboarding new employees Maintain store appearance through merchandising, stocking, and ensuring compliance with safety standards Support budgeting, purchasing, and pricing decisions aligned with company policies Implement marketing initiatives to attract new customers and retain existing ones Ensure compliance with company policies regarding employee orientation, training & development, and store procedures Perform administrative tasks such as payroll processing, bookkeeping, and record keeping as needed Qualifications Proven experience in retail management or assistant manager roles with supervisory responsibilities Strong leadership skills with the ability to manage teams effectively Excellent communication skills; bilingual or multilingual abilities are a plus Proficiency in POS systems, inventory management software, and retail math principles Demonstrated ability in negotiation, customer service excellence, and conflict resolution Experience with merchandising, stocking, pricing strategies, and sales management Skilled in employee orientation, interviewing, recruiting, training & development Organizational skills with attention to detail in bookkeeping and administrative tasks Knowledge of grocery or retail store operations is preferred but not required Ability to handle multiple priorities efficiently with good time management skills Strong interpersonal skills including phone etiquette and professional demeanor Join our team as an Assistant Store Manager to lead by example in a fast-paced retail environment. We value dedicated professionals who are committed to excellence in customer service and operational efficiency.
    $45k-55k yearly est. 5d ago
  • Assistant Store Manager

    24 Seven Talent 4.5company rating

    Beverly Hills, CA jobs

    Location: Beverly Hills, CA (On-site) - Full-Time - New Store Opening The Assistant Store Manager supports the Store Manager in leading a high-performing team in a new, contemporary retail store in Beverly Hills, ensuring an elevated guest experience and strong commercial results. This role combines people leadership, visual merchandising, and floor management with a hands-on approach to client service and daily operations, with a special focus on building and shaping the store culture from day one. Key Responsibilities Leadership & Team Management Partner with the Store Manager to lead, coach, and motivate the store team to deliver an exceptional client experience in a contemporary fashion environment. Act as Manager-on-Duty, setting the tone on the sales floor, driving urgency and focus on service, selling, and standards. Support recruiting, onboarding, and ongoing training of sales associates and key holders, with an emphasis on styling, product knowledge, and clienteling. Provide regular feedback, recognition, and in-the-moment coaching to build skills and elevate team performance. Sales & Client Experience Drive daily, weekly, and monthly sales performance by leading from the floor, setting clear goals, and tracking results. Model a high-touch, service-first approach with every guest: greeting, needs assessment, styling, fitting room support, and thoughtful add-on recommendations. Support clienteling initiatives, outreach, and appointments to build loyalty and repeat business. Ensure service standards are consistently executed, including response time, wait time, and follow-up with clients. Visual Merchandising & Brand Presentation Execute and maintain brand visual standards for the contemporary space, including windows, mannequins, fixtures, and fitting rooms. Partner with the Store Manager and visual partners on floor moves, new collection launches, and seasonal refreshes. Ensure the selling floor is on-brand, organized, and inviting, with clear size availability and strong outfitting stories. Provide styling guidance to the team so they can translate trend direction and brand DNA into complete looks for clients. Operations & Loss Prevention Support all daily store operations: opening/closing procedures, cash handling, registers, bank deposits, and reporting. Oversee receiving, processing, and replenishment of merchandise to ensure product is on the floor quickly and accurately. Maintain stockroom organization and support inventory accuracy through cycle counts and physical inventory preparation. Ensure adherence to company policies, loss prevention standards, and safety procedures. People & Culture Foster a positive, inclusive work environment aligned with the company's values and brand ethos. Promote a culture of accountability, teamwork, and continuous improvement. Help create schedules that balance coverage, productivity, and payroll expectations while considering team needs. Qualifications 1-3 years of retail management or key holder experience, preferably in contemporary fashion, specialty retail, or apparel. Proven ability to drive sales and deliver an elevated client experience. Strong leadership, communication, and coaching skills with a hands-on, lead-by-example style. Experience with visual merchandising and styling within a trend-driven environment. Comfortable with basic retail math, KPIs, and using POS and scheduling systems. Ability to work a flexible schedule including evenings, weekends, and holidays based on business needs. Ability to stand for extended periods and lift up to [X] lbs as needed to handle product and fixtures. What We Offer Competitive base pay and performance-based incentives. Opportunity to grow your career in a contemporary fashion brand environment. Collaborative, creative culture with a focus on client experience and styling. To apply, please submit your resume and a brief note highlighting your experience in contemporary or fashion-forward retail, your leadership style, and any experience you have supporting new store openings.
    $33k-41k yearly est. 2d ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Mountain View, CA jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 60d+ ago
  • Field Service Technology Delivery Lead Manager

    Accenture 4.7company rating

    Los Angeles, CA jobs

    We Are: Accenture Song-a new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world's greatest experiences. Visit us here to learn more about what makes us the Experience Agency. The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand's voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance. Job Description: We are looking for a highly effective field service capability technology Delivery Lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused Service Experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines. The work: + Works in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions. + Develops strong working relationships with the senior management team and identifies follow-on project opportunities + Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning + Manages day to day on-shore and off-shore project teams during the project lifecycle + Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories + Manages experience-led teams in developing strategic vision and creative UI/UX design + Manages and contributes to development of the platform migration and global roll out strategy and execution + Interacts with client stakeholders for business justification, funding, scope and timeline + Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources Travel: As required for client support. Location: Primary residency within 90 minutes of an approved Accenture office Basic Qualifications: + Minimum 7+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects + Minimum 7+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: + Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax + Service Delivery enablement (field worker, 3rd party management) + Distributed Service support networks + AI powered service operations Bonus points: + Experience with Service Delivery Operations (Service Center, Call Center, Field Service Operations) + Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms. + Experience with Service channel experience design, implementation and execution + Experience with defining, designing and implementing a development architecture leveraging CI/CD principles + Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings + Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams + Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.) + Experience working with clients in the CMT (Communications, Media, Technology) space + Bachelor's degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (************************************************************ Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $100.5k-245k yearly 60d+ ago
  • Technology Lead - Java, Angular JS, Web Services (Interview on 19th August)

    Avance Consulting Services 4.4company rating

    Irvine, CA jobs

    Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position Role: Technology Lead - Java, Angular JS, Web Services (Interview on 19th August) Duration: Full Time Location: Irvine/Los Angeles, CA. Qualifications Basic • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technologies Preferred • At least 8 years of experience in Java, J2EE Skills • At least 2 years of experience in Hibernate, Spring Framework, HTML, jQuery, Caching mechanisms, AJAX, Angular JS / Node JS, CSS, Bootstrap • At least 2 years of experience in Oracle/MS SQL Server RDBMS and Apache Tomcat/Oracle WebLogic Application Servers. • Knowledge of configuring Webserver (Apache) Rules • Basic knowledge/experience of iOS • At least 2 years of experience in creating and consuming SOAP and REST web services • Ability to troubleshoot performance issues and identifying opportunities to improve code/design will be added advantage • Ability to quickly scale up on the domain and delivering highly efficient bug free code quickly. • To be able to design and develop using latest J2EE technologies, frameworks and latest development and testing tools. • Knowledge of Autosys Batch Jobs and Spring Integration Framework is preferred • Knowledge of Informatica ETL and Microsoft .NET is preferable but optional • At least 8 years of experience in software development life cycle and at least 2 years of experience in Agile development • At least 8 years of experience in Project life cycle activities on development and maintenance projects. • At least 3 years of experience in Design and architecture. • Ability to work in team in diverse/ multiple stakeholder environment. • Proven experience of managing and guiding teams desired. • Demonstrated ability to grasp concepts and quickly come up the learning curve to implement new technologies. • Prior experience in interfacing between disparate applications/systems/platforms would be preferred. • Ability to appreciate enterprise level architecture patterns. • Experience in Mutual Fund Markets domain is preferable but optional. • Strong Analytical and grasping skills. • Experience and desire to work in a Global delivery environment • Strong verbal and written communication. • Demonstrated ability to identify, socialize and implement unstated business needs/value adds. • Knowledge on Data Analytics, Content Management preferred • Experience and desire to work in a Global delivery environment Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information All your information will be kept confidential according to EEO guidelines.
    $106k-159k yearly est. 19h ago
  • Technology Lead - Java, Spring, Web Services (Interview on 19th August)

    Avance Consulting Services 4.4company rating

    New York, NY jobs

    Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position Role: Technology Lead - Java, Spring, Web Services (Interview on 19th August) Duration: Full Time Location: New York, NY Qualifications Basic • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technologies. Preferred • At least 4 years of experience in Java, J2EE, Spring, Hibernate. • At least 3 years of experience with Web services, Web API, REST services • At least 4 years of experience in design experience using best practices, Design Patterns, SDLC, OOP, OOD. • Must be experienced in developing applications using SQL databases, schema, SQL queries. • Must be experienced in GIT and version control systems. • Must be hands-on experienced in MSTest or NUnit, Mocking frameworks, Jasmine, Karma, Cucumber • Must be skilled in Database constructs, schema design, SQL Server or Oracle, SQL Queries, query optimization. • Experience in financial Services/Investment domain. • Strong analytical, logical skills and team leading skills • Experience and desire to work in a Global delivery environment Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information All your information will be kept confidential according to EEO guidelines.
    $99k-142k yearly est. 19h ago
  • People Operations Manager

    CNM LLP 4.6company rating

    Service manager job at CNM LLP

    The People Operations Manager is responsible for performing HR-related duties on a professional level and works closely with management. This position carries out responsibilities in the following functional areas: benefits administration, payroll administration, performance management, employee relations, training, onboarding, policy implementation, recruitment/employment, affirmative action and employment law compliance. Job Description Key Accountabilities: Implements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations; completing personnel transactions. Responsible for payroll processing and providing functional support for incentive programs Develops human resources solutions by collecting and analyzing information; recommending courses of action. Prepares executive and management reports by collecting, analyzing, and summarizing data and trends. Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and employees. Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions. Manages client expectations by communicating project status and issues; resolving concerns; analyzing time and cost issues; preparing reports. Protects organization's value by keeping information confidential. Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Competencies Operational expertise Relationship management Critical thinking Leadership Emotional maturity Communication Ethics Qualifications Knowledge, Skill and Experience Requirements Seeking someone with 4-8 years of experience in HR roles Strong values with a clear inner core of purpose-driven leadership. Strong problem solving, reporting and analytical skills. Skilled in Microsoft Excel, PowerPoint and Word Knowledge of HRIS and payroll systems Demonstrated ability to research and analyze problems at a senior level, providing feedback, guidance, and direction. Clear understanding of Human Resources practices and legal requirements. Working knowledge of the critical components of a successful HR department including employment law, performance management, resolving conflict, having difficult conversations, employee engagement, training, maintaining employee files, and managing operational budgets. Clear, strong verbal communication and consulting skills. Demonstrated ability to work at the senior leadership level. Well-developed writing and presentation skills. Demonstrated ability to communicate clearly across all levels of an organization. Discretion, sensitivity, and confidentiality. Demonstrated ability to listen, analyze and inform appropriately while maintaining the required sensibilities in handling confidential information. Professional service firm experience is strongly preferred. B.S. in Business or the Social Sciences with demonstrated ability to understand the language of business. SPHR or other HR certification preferred. You may visit our company website ************** to apply. CNM LLP is an Equal Opportunity Employer Additional Information All your information will be kept confidential according to EEO guidelines.
    $67k-105k yearly est. 60d+ ago

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