User Experience Researcher jobs at CO-OP Financial Services

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, completes research and adjustments and special loans processing for mortgages. Provides quality customer service to external as well as internal customers by meeting target SLAs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: + Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Soldiers and Sailors Civil Relief Act, Fee Waivers, Buy-downs, etc. + Prepares legal documents related to ARM loans, Principal Reduction modifications, etc and make monetary transactions to update new loan parameters to system. + Compiles and/or balances data for reports, general ledger accounts, and entries for processing. + Performs quality control assessments for completed tasks and makes appropriate procedure recommendations, updates and completes applicable training. + Processes Unintentional Balloon Loans, notify customers according to investor requirements and process accordingly, refer to default as needed. + Maintain and update ARM indices as reported by the Fed. + Complete ARM and Principal Reduction loan modifications on current loans and process to system. Process all mortgage to appropriate system. + Monitor accounts that qualify under the Soldier's and Sailor's Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements. + Perform manual rate changes for ARMs that have annual or semi-annual rate change cycles and other ARM loans with freeze codes. + Monitor AllRegs for changes in regulations that may affect Loan Servicing. + Work special projects as assigned by Manager. + Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE & SKILLS REQUIRED: + Associate's Degree or equivalent work experience. + Minimum 5 years advanced level mortgage banking experience in servicing or operations. + Knowledge of the fundamental concepts related to mortgage. + Knowledge of the Bank's, Investor's, Government and Underwriting Program requirements. + Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans. + Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs). + Excellent Customer Service Skills. + Strong verbal and written communication skills. + Strong analytical skills. + Ability to work efficiently with a low margin of error. + Ability to work independently and meet deadlines. Exceptions Processing Researcher II At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.** Job Description: **Job Requirements** **_**This role is US based, Remote, and will NOT offer sponsorship**_** The UX Manager is a hands-on leader responsible for elevating the user experience across TE's digital ecosystem, including TE.com, digital commerce, tools, and enterprise applications. This role leads a small team of UX and visual designers, partnering closely with Product Management, Engineering, Digital Strategy, and business unit stakeholders to deliver intuitive, scalable, and customer-centric experiences. This manager specializes in translating complex ideas into clear, compelling, and actionable UX concepts through rapid prototyping, creative problem solving, and exceptional visual storytelling. They blend systems thinking, design rigor, and user-centered insights to transform business requirements into frictionless journeys that accelerate adoption, drive commercial impact, and strengthen TE's digital brand. Beyond project delivery, this leader plays a critical role in maturing UX governance, design standards, research practices, and design operations across the enterprise. They help stakeholders visualize possibilities, align on direction, and make confident decisions that shape the future of TE's digital products and services. **UX Practice Activation** Create low, mid, and high-fidelity prototypes that translate complex ideas into clear, compelling digital concepts. Use rapid prototyping methods, including generative and agentic AI tools, to accelerate design cycles and improve decision-making. Communicate systems, workflows, and experience options through clear visual storytelling tailored to diverse stakeholders. **Business Problem-Solving & Experience Strategy** Lead customer journey mapping and service blueprinting to uncover friction points, define business opportunities, and align cross-functional stakeholders on a shared understanding of customer needs. Facilitate rapid ideation and solution-framing workshops that translate ambiguous business challenges into clear, actionable problem statements. Synthesize insights from customer research, analytics, and business needs into clear visual artifacts. **UX/UI Design Leadership** Oversee creative direction and evolution of TE's design system to ensure visual consistency, cohesion, accessibility, and scalability across digital platforms. Translate complex requirements into elegant, user-centered designs that balance usability, brand identity, and technical feasibility. Leverage AI to create quick prototypes and productivity optimization. Define success metrics for design system adoption and collaborate with front-end teams to maintain fidelity and performance. Partner with engineering to maintain design fidelity and explore AI-enabled improvements in design-to-development alignment. **User Research and Testing** Prioritize and oversee user research that delivers actionable insights to inform design and product strategy. Standardize testing and feedback mechanisms to capture and report meaningful user sentiment. Mentor the design team in research methods, analysis, and synthesis to elevate customer understanding and decision-making. **Team Leadership & Management** Lead a high-performing UX design team through coaching, feedback, and professional development aligned with organizational priorities. Set clear goals, manage performance, and foster a culture of collaboration, accountability, and continuous improvement. Champion responsible AI adoption within the UX practice to enhance productivity, creativity, and operational efficiency. **What your background should look like** **Education & Experience** Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Human Factors, or a related field. 8+ years of experience in UX design and research, with at least 3 years in a management or leadership role. Proven ability to lead cross-functional projects and drive prototyping, concept visualization, and strategic UX initiatives across web, data, and product ecosystems. **Creative Solutioning and Concept Visualization** 5+ years leading the synthesis and visualization of complex business and product challenges into clear, compelling prototypes, and experience concepts. Proven ability to translate ambiguous requirements into elegant, rapid prototypes while partnering with strategists and business leaders to define problem statements and solution options. Expertise in turning insights, constraints, and technical considerations into highly visual narratives that drive alignment and influence senior stakeholders. **Technical Design Expertise** Expertise with design and research tools including Figma, Zeplin, Miro, Adobe Analytics, Microsoft Clarity, Dovetail, and Playbook UX. Skilled in using data and insights to inform design decisions, optimize user flows, and measure impact. Experience building and maintaining scalable design systems aligned with brand and engineering standards. Strong understanding of DesignOps, atomic design systems, and responsive design frameworks. Deep knowledge of accessibility standards (WCAG 2.1+) and inclusive design principles. Proficient in JIRA and agile workflows, with a track record of improving delivery efficiency and collaboration by leveraging AI. **Leadership & Strategic Capabilities** Demonstrated success defining UX practice frameworks, playbooks, and governance models that scale across large organizations. Ability to align design, research, and data insights with business strategy and measurable KPIs. Experienced in building cross-functional processes with IT, Product, and Development teams to integrate UX into product roadmaps. Excellent communication, storytelling, and facilitation skills to influence stakeholders and advocate for the customer. **Motivational/Cultural Fit** Creative problem solver Collaborative team leader Clear, concise, and proactive communicator Empathetic mentor and coach Curious and data-driven Organized and detail-oriented Lifelong learner Passionate about user-centered design theory and continuous improvement ***A portfolio with recent case studies will be required** **Preferred Qualifications** Experience in enterprise or manufacturing environments (e.g., industrial, B2B, or data-driven platforms). Familiarity with Power BI, Tableau, or Microsoft Fabric for UX analytics and data visualization. Certifications such as NN/g UX Master, Design Thinking, or DesignOps credentials are a plus. \#TANAAH \#LI-REMOTE **Competencies** Values: Integrity, Accountability, Inclusion, Innovation, Teamwork **ABOUT TE CONNECTIVITY** TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at ********** and on LinkedIn (************************************************** ,Facebook (***************************************** ,WeChat, (************************************************************ Instagram andX (formerly Twitter). (*********************************** **COMPENSATION** - Competitive base salary commensurate with experience: $117,700 - 147,100 (subject to change dependent on physical location) - Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. - Total Compensation = Base Salary + Incentive(s) + Benefits **BENEFITS** - A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. **EOE, Including Disability/Vets** **IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD** TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from actual email addresses ending ************ . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. **Job Locations:** \#, _ United States Posting City: \# Job Country: United States Travel Required: 10% to 25% Requisition ID: 144725 Workplace Type: External Careers Page: Sales & Marketing TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**About this role** **What team will you be on?** The BlackRock Investment Institute (BII) brings together the firm's expertise to generate proprietary research and provide insights on the global economy, markets, geopolitics and long-term asset allocation - all to help our clients and portfolio managers navigate financial markets. **Why is your role important?** + The Vice President will play a key role in driving BlackRock's thought leadership. The role will focus primarily on geopolitical and policy research and writing, but will also have the opportunity to participate in projects focused on corporate affairs and firm strategy. + This role will report to the Director of Geopolitical Research and Strategy at BlackRock, working in close partnership with the Chairman of BII. + In this capacity, the Vice President will have the opportunity to contribute to executive-level decision-making across a range of areas, furthering BlackRock's mission to help more and more people experience financial wellbeing. **What will you be doing?** + The Vice President will create executive-level presentations and talking points for the Chairman of BII to use with internal audiences (e.g., Board of Directors, Global Executive Committee), clients and other external audiences (e.g., media, conferences). + The Vice President will be a key contributor to the BII geopolitical risk initiative - drafting content and coordinating activities related to the BII Geopolitical Risk Dashboard - as well as other research and thought leadership initiatives at BlackRock. + This role will provide broad support to the office of the chairman, including assessing incoming opportunities and business requests, preparing briefing memos and coordinating other strategic efforts. **What are we looking for?** + Bachelor's or equivalent degree with a strong record of academic achievement and 5-7 years of professional experience. + A strong interest and background in geopolitics, public policy, and corporate affairs. + The ability to prepare detailed, high-quality briefing materials, speeches, and persuasive, fact-based research while balancing multiple projects in collaboration with partners and senior leaders. + A desire to work in a fast-paced environment with a dedication to excellence and high attention to detail. + A strong work ethic and a high degree of professional integrity. For New York, NY Only the salary range for this position is USD$137,500.00 - USD$194,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. **Our benefits** To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. **Our hybrid work model** BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. **About BlackRock** At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (****************************** | Twitter: @blackrock (****************************** | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC's Know Your Rights poster and its supplement (************************************************************************************************************ **and the** **pay transparency statement (************************************************************************************************* **.** BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (**************************************************************************************** . BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

This position has the option to work hybrid with an in-office requirement in Brooklyn, OH. on Tuesday. Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Under minimal supervision and with some latitude for decision making, creates intuitive, easy to use, and accessible customer journeys for customers\: members, employers, brokers, and providers. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications. Provides design deliverables through mentoring and balancing workload for more junior designers on assigned project. Influences the product roadmap with design strategy and actively looks for process improvements for design as a practice. Responsibilities\: User Experience Designer II Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets Assists in conducting usability research and synthesizing findings into insights that drive design decisions Particpates in design thinking exercises and workshops to understand user needs, analyzes requirements from stakeholders, breaks down complex problems, and iteratively design solutions Participates in agile ceremonies to support the software development lifecycle Adheres to design standards and uses to design systems to maintain consistency Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines Performs other duties as assigned User Experience Designer III Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets Assists in conducting usability research and synthesizing findings into insights that drive design decisions Participates in agile ceremonies to support the software development lifecycle Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions Documents design standards and contributes to design systems to update design patterns Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines Orients, trains, and assists more junior level staff. Performs other duties as assigned User Experience Designer IV Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets Assists in conducting usability research and synthesizing findings into insights that drive design decisions Leads design strategy for a project to ensure that user experience enhancements are appropriately prioritized within the product roadmap Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions Participates in agile ceremonies to support the software development lifecycle and ensures appropriate level of work is assigned to the team Champions design standards, participates in design governance, and reviews designs produced by the team to ensure that they are easy to use and adhere to design system patterns Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines Mentors junior designers to help them grow their skills, solve problems, and work effectively within agile crews Performs other duties as assigned Qualifications: User Experience Designer II Education and Experience: Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields. 3 years of experience as a User Experience Designer or equivalent experience designing experiences for web or mobile applications Technical Skills & Experience: Knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc. Proficiency with iterative design working within a standardized design system to maintain consistency and brand identity Knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares Understanding of accessible design and WCAG guideline Strong facilitation skills Knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools Working knowledge of HTML/CSS/Javascript to support design to development handoff User Experience Designer III Education and Experience: Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields. 5 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications. Technical Skills & Experience: Strong knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc. Strong proficiency with iterative design working within a standardized design system to maintain consistency and brand identity Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares Understanding of accessible design and WCAG guidelines Analytical and critical thinking Strong facilitation skills Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools Strong knowledge of HTML/CSS/Javascript for supporting design to development transition Good project management skills Ability to mentor more junior level staff User Experience Designer IV Education and Experience: Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields. 7 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications, which includes mentoring or supervising more junior level staff. Technical Skills & Experience: Comprehensive knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc. Strong profiency with iterative design working within a standardized design system to maintain consistency and brand identity Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares Understanding of accessible design and WCAG guidelines Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools Strong knowledge of HTML/CSS/Javascript to facilitate the design to development handoff Strong project management and resource allocation Knowledge of design operations Ability to mentor and coach more junior level staff Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more. On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. Discounts at many places in and around town, just for being a Medical Mutual team member. The opportunity to earn cash rewards for shopping with our customers. Business casual attire, including jeans. Excellent Benefits and Compensation: Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. An Investment in You: Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum. Diverse, inclusive and welcoming culture with Business Resource Groups. About Medical Mutual: Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans. We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work. We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. #LI-MM1

The Restaurant Team member performs assigned workstation duties to ensure quality products and service are delivered to our customers meeting Papa John's standards. Comply with Papa John's uniform, appearance, and operations standards as defined in the Operations Manual, PIZZAcademy, Team Member Handbook, and with federal, state, and local laws and ordinances. Responsibilities Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything they do. Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company's image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun. Accurately use the FOCUS System, process cash, and/or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company's assets by maintaining organized, safe and clean work areas; comply with safety and security standards at all times. Key Ingredients Flexible Schedules Competitive and Weekly pay via Direct Deposit

A little about us Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way! Exciting new roles at Capricorn We're expanding our Brand, Marketing & Experience team as part of Capricorn's new strategy and commitment to One Capricorn, One Community. These newly created roles offer the chance to make an impact, contribute fresh ideas, and help shape the future of how we connect with our Community. These new roles represent an exciting opportunity to join a purpose-led organisation that values innovation, collaboration, and growth. Join us and play a key role in shaping the next chapter of Capricorn's journey. Lead Capricorn's Voice of Community strategy and research program! As the Voice of Community & Research Lead, you'll head a small team to deliver structured feedback programs and strategic research that deepens our understanding of Members, Suppliers, Team Members and our wider industry. You'll oversee research supporting our annual State of the Nation report, manage bespoke research projects, and guide our Voice of Community platform, ensuring insights shape experience, product, and marketing decisions across the business. What You'll Be Doing • Lead Capricorn's Voice of Community strategy: Design frameworks to capture, analyse, and act on feedback across Members, Suppliers and Team Members. • Drive Strategic Research: Deliver research to support flagship reports like State of the Nation and manage bespoke strategic research projects. Oversee survey design, data analysis, and reporting to provide actional insights. • Manage Platforms & Partnerships: Manage the Voice of Community platform, including vendor relationships, product roadmap and contract performance. Manage relationships with external research agencies, including contracting, briefing, performance monitoring and quality assurance. • Turn Data into Action: Translate complex data into clear recommendations, dashboards, and reports for senior stakeholders. Monitor and evaluate the impact of insights on business outcomes, member satisfaction and strategic initiatives. What You Bring • Strong understanding of qualitative and quantitative research methodologies. • Ability to derive meaningful insights and translate them into successful business actions and recommendations. • Familiarity with research tools, survey platforms, and data visualisation software. • Strong presentations skills. • Excellent communication and storytelling skills, with the ability to influence at all levels. Experience That Sets You Apart • 5+ years experience in customer insights, market research, or voice of customer program leadership. • Experience managing research programs and stakeholder engagement across multiple geographies. • Experience managing external research agencies and vendor relationships. • Experience inleading teams and developing people. • Experience in B2B environment and member-based organisations is desirable. Qualifications • Tertiary qualifications in Marketing, Research, Analytics or related discipline. • Qualified Professional Researcher (QPR) industry accreditation is desirable. A little on life at Capricorn Joining our community is about more than just a job, so here's what's in it for you: • Work flexibility - We're all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy. • Development Opportunities - your success is ours too. We provide training opportunities and development to give you the tools you need to grow. • Paid parental leave - during life's most important times, we support parents' leave (for both parents) and their transition back to work. • Get social - our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. • A place you want to be - from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. • A cherry on top - we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! • Amazing Benefits - Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all-inclusive working from home kits to get you started! Sound like you'd be a good fit? If you are ready to become part of a growing community and make a real impact, get in touch today. For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, completes research and adjustments and special loans processing for mortgages. Provides quality customer service to external as well as internal customers by meeting target SLAs. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Investigates customer, retail and/or affiliate inquiries and independently researches and resolves problems related to ARM Loans, Balloon Loans, Modifications, Soldiers and Sailors Civil Relief Act, Fee Waivers, Buy-downs, etc. Prepares legal documents related to ARM loans, Principal Reduction modifications, etc and make monetary transactions to update new loan parameters to system. Compiles and/or balances data for reports, general ledger accounts, and entries for processing. Performs quality control assessments for completed tasks and makes appropriate procedure recommendations, updates and completes applicable training. Processes Unintentional Balloon Loans, notify customers according to investor requirements and process accordingly, refer to default as needed. Maintain and update ARM indices as reported by the Fed. Complete ARM and Principal Reduction loan modifications on current loans and process to system. Process all mortgage to appropriate system. Monitor accounts that qualify under the Soldier's and Sailor's Relief Act, ensure all adjustments are made to the account and the customer is monitored for discharge in accordance with the Act and investor requirements. Perform manual rate changes for ARMs that have annual or semi-annual rate change cycles and other ARM loans with freeze codes. Monitor AllRegs for changes in regulations that may affect Loan Servicing. Work special projects as assigned by Manager. Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE & SKILLS REQUIRED: Associate's Degree or equivalent work experience. Minimum 5 years advanced level mortgage banking experience in servicing or operations. Knowledge of the fundamental concepts related to mortgage. Knowledge of the Bank's, Investor's, Government and Underwriting Program requirements. Knowledge of all documents used by the Bank in the origination of FHA, VA and conventional loans. Computer literate with intermediate proficiency in Microsoft Outlook, Word, Excel and Access (or equivalent database reporting programs). Excellent Customer Service Skills. Strong verbal and written communication skills. Strong analytical skills. Ability to work efficiently with a low margin of error. Ability to work independently and meet deadlines. Exceptions Processing Researcher II At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

JobID: 210677714 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $142,500.00-$205,000.00; Jersey City,NJ $142,500.00-$205,000.00 Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation and shaping the future of customer interaction through conversational AI. This role will support our Card and Connected Commerce business, specifically focused on building and advancing our new capabilities and supporting our growth in card and payments. This role is central to the design of our virtual assistant for both text (chat) and voice (IVR) interactions, which will serve as a key touchpoint for customers navigating their financial lives. This position is ideal for a design leader who combines deep expertise in conversation design with a strong understanding of language models (NLU and LLM) who can effectively mentor other designers, manage cross-functional stakeholders, and advocate for user-centered design through compelling storytelling. Job responsibilities * Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas * Diagram service flows and product features, design wireframes, and chat and voice prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. * Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion * Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions * Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels * Help drive the strategic vision for conversational AI at Chase, ensuring that our solutions not only enhance customer experience but also position Chase as a leader in the competitive landscape of conversational technology in finance. * Lead and execute the design of conversational flows for AI-driven tools, including chatbots and IVRs, while advancing NLU and LLM experiences across products. Drive strategic alignment with AI/ML initiatives and company goals. * Articulate design rationale and decisions with clarity and impact through engaging storytelling, comprehensive documentation, and persuasive presentations, ensuring alignment and understanding among stakeholders. * Collaborate with ML and Data teams to train and refine NLU models based on conversational design principles and industry best practices. * Mentor and support early-career conversation designers, fostering a culture of innovation, collaboration, and continuous improvement. * Stay abreast of industry trends and emerging technologies in conversational AI, leveraging this knowledge to drive innovation and maintain Chase's competitive edge. Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in user experience design or similar roles * Experience designing IVR systems or voice user interfaces, including prompt writing and persona development, with demonstrated experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants. * Understanding of audio branding, voice persona creation, and the impact of prosody, tone, and pacing on user experience. * Design and optimize IVR and chat flows, including call routing, escalation paths, and error handling for both self-service and agent-assisted scenarios. * Develop audio and text prompts and scripts that are clear, concise, and tailored to diverse customer segments. * Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions * Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making * Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience * Bachelor's Degree in Linguistics, Human-Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience. * Demonstrated ability to plan and organize design work from initial concept through execution. * Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads within an agile environment. Preferred qualifications, capabilities, and skills * Design leadership or managerial experience * Proficiency in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. * Experience creating conversational experiences in the realm of finance and banking. * Familiar with Jira and Agile development processes. * Strong understanding of language models and their implications for UX design.

CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently recruiting for a Manager, Biostatistics/Senior Biostatistician, of Clinical Research. Job Description The Manager of Biostatistics/Senior Biostatistician of Clinical Research is responsible for; collaborating with investigators to understand what they want in a publication and translating that into a technical process flow; contributing to the publication process by reviewing components from introduction to conclusion sections; and ensuring proper documentation of the processes and decision points. This position is also responsible for managing the development of manuals overseeing the quality control effort; reviewing complex macros and distributable programs, and creating and reviewing advanced statistical models including identifying and addressing when assumptions have been violated. Responsibilities Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Manages the development, implementation, and automation of business and reporting solutions by partnering with stakeholders to ensure their design, planning, and implementation needs are being met while ensuring consistency and coherency of output; reviewing and approving results; ensuring data reports, visualizations, and/or interactive Business Intelligence (BI) reports meet established standards; reporting to senior-level stakeholders on key findings; and identifying needs for the development and implementation of additional reporting solutions. Manages strategic data-informed decisions by consulting with senior-level clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; managing the development of outcomes and process measures; reviewing the translation of business requirements; determining data/information needs and data collection methods; leading the development of analysis plans; reviewing the impact of business decisions on clients, customers, and/or members; collaborating with clients and staff to identify opportunities and methods to improve efficiencies with analysis; ensuring end-users are supported and trained; and reviewing documentation of processes and deliverables. Manages data analysis interpretation by reviewing findings and their application to contextual settings; reviewing insights, reports, and presentations to ensure a compelling story for stakeholders to enable and influence decision-making; and sharing insights with internal and/or external audiences. Manages data preparation for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; approving process improvements and recommending system changes to enhance the overall quality of the data; escalating issues to ensure remediation as appropriate; and reviewing complex or high-profile data sets. Manages data and information collection on targeted variables in an established systematic fashion by reviewing and approving data sources; providing guidance and review regarding data collection methods and analysis; leading routine data refresh and update; reviewing the development and/or delivery of tools for electronic data collection; ensuring users are trained and supported; and auditing documentation. Manages the execution of creative data analytic approaches leading to actionable outcomes by reviewing data design and analysis; approving metrics to be analyzed; defining, calculating, and validating algorithms; reviewing and approving results of analyses; and providing technical support on complex analyses including inferential and/or predictive statistics. Qualifications Minimum Qualifications Minimum two (2) years of medical or health analytics experience. Minimum three (3) years experience in statistical consulting. Minimum five (5) years of statistical modeling experience using SAS, R, or another advanced statistical package. Minimum three (3) years experience in a leadership role with or without direct reports. Master's degree in Biostatistics, Statistics, Public Health, Data Science, or a related field and a Minimum of six (6) years of progressive corporate, non-profit, or consulting experience, including a Minimum of four (4) years in data analytics or directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Additional Requirements Knowledge, Skills, and Abilities (KSAs): Internal or External Publication; Data Quality; Model Creation and Interpretation; Procedure Manuals and Documentation; Health Care Coding; Process Mapping; Program Writing; Negotiation; Business Planning; Written Communication; Data Extraction; Data Mining; Data Visualization Tools; Statistical Programming Language; Relational Database Management; Vendor Management; Delegation; Project Management Additional Information Salary: $130,200 - $191,500 + Bonus + Relocation Travel: 5% of the time All your information will be kept confidential according to EEO guidelines.

JobID: 210681189 JobSchedule: Full time JobShift: Base Pay/Salary: Brooklyn,NY $137,750.00-$200,000.00; Jersey City,NJ $137,750.00-$200,000.00 Define experience strategy, navigate complex ambiguous spaces, and transform Discovery research into clear, actionable direction and bring thought leadership and expertise to Experience Design. As an Experience Research Vice President in Employee Experiences, you'll play a pivotal role in shaping the UX and Service Design strategy across our products and services. Leverage your deep expertise in Discovery research methodologies, Service Design thinking, and strategic insights to define experience strategy rooted into the critical wants, needs, and abilities of our users. Your work will provide the foundation used to inform best-in-class omni-channel end-to-end experiences for employees across the firm. Apply your advanced knowledge of qualitative and quantitative methods to critically analyze the effectiveness of our existing and future experiences as you collaborate with cross-functional teams and partner with senior leadership to shape product strategy and organizational vision. Job Responsibilities * Design and execute comprehensive discovery research studies to identify user needs, behavioral patterns, and opportunity spaces that foster product innovation and strategic differentiation in ambiguous problem spaces * Lead service design/multi-touchpoing initiatives to shape end-to-end experiences across complex omni-channel ecosystems-creating journey maps, service blueprints, and storyboards to identify pain points, opportunities for improvement, and champion innovation in products and features * Apply advanced mixed-methods expertise (ethnography, contextual inquiry, in-depth interviews, diary studies, surveys) to translate insights into actionable strategic recommendations that shape product direction and enhance user experience * Partner with senior leadership and product development teams to integrate user-centric decision-making into product prioritization, roadmap development, and strategic vision-translating research into compelling narratives that drive executive action * Develop comprehensive service strategies that align business objectives with user needs across multiple products and platforms, incorporating inclusive design principles for seamless, personalized, and accessible experiences * Facilitate collaborative research synthesis with cross-functional teams to scope qualitative research, data analysis, and usability testing that informs future-state blueprinting, service vision, and concept development * Communicate methodologies, insights, and strategic recommendations effectively to executive leadership and stakeholders at all levels of the organization, championing research best practices and user-centered decision-making Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on discovery research, strategic research, and mixed-methods approaches * Proven ability to conduct research methods, including ethnography, contextual inquiry, in-depth interviews, diary studies, and advanced qualitative data analysis, to identify actionable insights for user experience design and product strategy * Knowledge of service design methodologies and advanced qualitative methods, with evidence of research findings and strategic recommendations that improved product or feature design and shaped product direction * Demonstrated experience collaborating with cross-functional teams, including senior leadership, product managers, designers, and developers, to inform product prioritization, and shape vision * Experience designing high-quality studies with an iterative mindset and ability to navigate complex problem spaces, bringing structure and clarity to undefined challenges and adapting study parameters to accommodate changing product needs * Has produced artifacts/frameworks, including journey maps, service blueprints, and storyboards, to drive decision-making by stakeholders Preferred Qualifications, Capabilities, and Skills * Experience applying research in domains with complex global policy and/or regulatory and business constraints * Experience leading teams through ambiguous problem spaces and synthesizing diverse data sources into coherent strategic imperatives * Strong portfolio showcasing case studies with tight narratives that demonstrate an ability to address business challenges through discovery research, strategic insight, and service design * Experience working within complex omni-channel ecosystems that are supported by multiple platforms * Strong information communication and visualization capabilities to effectively convey multi-touchpoint systems, opportunities, and future-state vision to executive stakeholders

This position has the option to work hybrid with an in-office requirement in Brooklyn, OH. on Tuesday. Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Under minimal supervision and with some latitude for decision making, creates intuitive, easy to use, and accessible customer journeys for customers: members, employers, brokers, and providers. Works with business and agile teams to gather requirements and partner with User Experience Researchers to understand customers' needs. Translates those findings into visually appealing designs that adhere to brand and design system standards, creating various UX deliverables like flow diagrams, wireframes, and high-fidelity mockups for both responsive websites and native mobile applications. Provides design deliverables through mentoring and balancing workload for more junior designers on assigned project. Influences the product roadmap with design strategy and actively looks for process improvements for design as a practice. Responsibilities: User Experience Designer II * Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams * Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets * Assists in conducting usability research and synthesizing findings into insights that drive design decisions * Particpates in design thinking exercises and workshops to understand user needs, analyzes requirements from stakeholders, breaks down complex problems, and iteratively design solutions * Participates in agile ceremonies to support the software development lifecycle * Adheres to design standards and uses to design systems to maintain consistency * Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines * Performs other duties as assigned User Experience Designer III * Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams * Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets * Assists in conducting usability research and synthesizing findings into insights that drive design decisions * Participates in agile ceremonies to support the software development lifecycle * Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions * Documents design standards and contributes to design systems to update design patterns * Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines * Orients, trains, and assists more junior level staff. * Performs other duties as assigned User Experience Designer IV * Validates design decisions early using low-fidelity deliverables like wireframes, flow maps, and information architecture diagrams * Supports the handoff of design to development by creating high-fidelity mockups, prototypes, and other assets * Assists in conducting usability research and synthesizing findings into insights that drive design decisions * Leads design strategy for a project to ensure that user experience enhancements are appropriately prioritized within the product roadmap * Facilitates design thinking exercises and workshops to understand user needs, gathers requirements from stakeholders, breaks down complex problems, and iteratively design solutions * Participates in agile ceremonies to support the software development lifecycle and ensures appropriate level of work is assigned to the team * Champions design standards, participates in design governance, and reviews designs produced by the team to ensure that they are easy to use and adhere to design system patterns * Ensures designs meet section 508 compliance using the Web Content Accessibility Guidelines (WCAG) guidelines * Mentors junior designers to help them grow their skills, solve problems, and work effectively within agile crews * Performs other duties as assigned * Qualifications: User Experience Designer II Education and Experience: * Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields. * 3 years of experience as a User Experience Designer or equivalent experience designing experiences for web or mobile applications Technical Skills & Experience: * Knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc. * Proficiency with iterative design working within a standardized design system to maintain consistency and brand identity * Knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares * Understanding of accessible design and WCAG guideline * Strong facilitation skills * Knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools * Working knowledge of HTML/CSS/Javascript to support design to development handoff User Experience Designer III Education and Experience: * Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields. * 5 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications. Technical Skills & Experience: * Strong knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc. * Strong proficiency with iterative design working within a standardized design system to maintain consistency and brand identity * Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares * Understanding of accessible design and WCAG guidelines * Analytical and critical thinking * Strong facilitation skills * Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools * Strong knowledge of HTML/CSS/Javascript for supporting design to development transition * Good project management skills * Ability to mentor more junior level staff User Experience Designer IV Education and Experience: * Bachelors degree in Web Design, Interactive Design, User Experience Design, Human Centered Design, Human-Computer Interaction, or other design and technology related fields. * 7 years of experience as a User Experience Designer or equivalent experience taking on increasingly complex design challenges for web or mobile applications, which includes mentoring or supervising more junior level staff. Technical Skills & Experience: * Comprehensive knowledge of design thinking methods such as wireframes, flow maps, information architecture, etc. * Strong profiency with iterative design working within a standardized design system to maintain consistency and brand identity * Strong knowledge of the software design lifecycle and working with developers and other stakeholders in agile ceremonies and through software such as Jira, Sharepoint, Confluence, or other collaboration facilitation softwares * Understanding of accessible design and WCAG guidelines * Strong knowledge of human centered design principles and user experience design tools such as Figma or other modern design software tools * Strong knowledge of HTML/CSS/Javascript to facilitate the design to development handoff * Strong project management and resource allocation * Knowledge of design operations * Ability to mentor and coach more junior level staff Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: * We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. * Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more. * On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. * Discounts at many places in and around town, just for being a Medical Mutual team member. * The opportunity to earn cash rewards for shopping with our customers. * Business casual attire, including jeans. Excellent Benefits and Compensation: * Employee bonus program. * 401(k) with company match up to 4% and an additional company contribution. * Health Savings Account with a company matching contribution. * Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority. * Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. * Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. * After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. An Investment in You: * Career development programs and classes. * Mentoring and coaching to help you advance in your career. * Tuition reimbursement up to $5,250 per year, the IRS maximum. * Diverse, inclusive and welcoming culture with Business Resource Groups. About Medical Mutual: Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans. We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work. We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing. #LI-MM1

About Us Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients. About the RoleThe Client and Product Strategy team serves as the firm's center of excellence for industry and competitive insights, supporting strategic projects across the firm, and is responsible for product and fund development, product prioritization and market research.The AVP Market Research and Competitive Intelligence will play an important role in shaping Wellington's product strategy and positioning. This individual will leverage competitive insights to inform product development, guide fund prioritization, and partner with product management and sales teams to optimize how our products are positioned in the marketplace. The role involves a range of activities including conducting and communicating research, partnering with frontline sales and product teams to drive growth, and contributing to strategic projects across the firm.Key areas of responsibility include: Maintain a deep understanding of industry trends, competitor strategies, client needs, and regulatory developments across asset classes Own and manage Wellington's relationships with industry research and data vendors. Manage our portfolio of tools and data by monitoring new capabilities and recommending purchase and usage Broadly distribute market and competitor insights through the development of new management reporting as well as ad hoc communications Support critical management decision making through custom analysis and thought partnership Inform product development and fund prioritization through competitive intelligence and market analysis Develop frameworks and processes to support product launch decisions and ongoing prioritization Identify opportunities to scale and enhance Wellington's product and fund platform Partner with Product Managers and Portfolio Advisors to develop compelling product and fund positioning informed by competitor knowledge Contribute to the development of next-generation talent within the CPS function through mentorship and apprenticeship THE PERSONWe are seeking a candidate that brings a passion for data-driven industry research, knowledge of the asset management industry and its key data providers such as eVestment, Broadridge and Morningstar, a collaborative working style, a commercial mindset, and a strong desire to grow and learn.The ideal candidate will have: 6-10+ years of experience Knowledge of the asset management industry. Likely including experience in strategy consulting, corporate strategy, product management, competitive intelligence and/or industry research Ability to translate complex strategic questions into specific and actionable analysis A commercial mindset and strong track record of collaborative leadership Proven ability to manage complex projects and deliver strategic insights Communication and presentation skills, including a track record of influencing senior stakeholders Comfort operating in a consensus-driven environment A passion for developing talent and fostering innovation Ability to thrive in a dynamic environment with evolving priorities and incomplete information Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds. As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law . If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at ********************************** . At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry. We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is: USD 90,000 - 180,000 This range takes into account the wide range of factors that are considered when making compensation decisions, including but not limited to skill sets; role; skills and experience; certifications; and education. This range is an estimate, and further details on salary and total compensation aspects will be shared with candidates during the recruitment process. Base salary is only one component of Wellington's total compensation approach. Other rewards may include a discretionary Corporate Bonus and/ or Incentives, if eligible. In addition, we offer a comprehensive and high value benefit package to meet the unique needs of our employees and their families, and we are committed to fostering a flexible work environment that enables employees to thrive personally and professionally. Examples of our benefits include retirement plan, health and wellbeing, dental, vision, and pharmacy coverage, health savings account, flexible spending accounts and commuter program, employee assistance program, life and disability insurance, adoption assistance, back-up childcare, tuition/CFA reimbursement and paid time off (leave of absence, paid holidays, volunteer, sick and vacation time) We believe that in person interactions inspire and energize our community and are essential to our culture. In support of this commitment, our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.

External Description: The Senior Manager - Manager Research will be responsible for implementing qualitative and quantitative due diligence processes to evaluate, select, and monitor internal and external investment strategies across both traditional and alternative asset classes. This position supports manager research for all investment strategies used across the T. Rowe Price Multi-Asset (MA) division. Responsibilities Ongoing Due Diligence (85%): Conduct internal and external due diligence activities, including meeting with investment teams, across underlying strategies used within T. Rowe Price multi-asset portfolios. Coordinate with research and risk teams to augment monitoring and reporting activities. Represent MA division with clients and consultants as related to due diligence process and oversight. Serve as subject-matter-expert on due diligence oversight of underlying T. Rowe Price and external portfolios' investment processes, people, performance, external ratings (e.g., Morningstar, Lipper), etc. for internal and external audiences. Use technology resources to improve the efficiency of the due diligence process. New Manager Search and Selection (15%): Coordinate with internal teams in developing open architecture mandates and responding to RFPs. Conduct comprehensive manager searches and assist in the selection of best-in-class solutions. Establish relationships with third party managers to source data, performance, commentary, and related materials. Coordinate on operational, legal and compliance related aspects of on-boarding third party managers. Qualifications Required: BA/BS degree in finance or related field, with strong credentials and relevant work experience. Minimum of 3 years of manager due diligence experience. Strong presentations and writing skills. Strong analytical and problem-solving skills. Excellent communication and inter-personal skills with the ability to excel in a dynamic and interactive team environment. Ability to work both independently and as part of a team. Preferred: 7+ years of manager research experience across asset classes. Experience with both traditional and alternative investment strategies (e.g. hedge funds, private equity, private credit and direct investments) Experience with asset allocation products, portfolio construction and related concepts. Expertise in using analytical tools such as FactSet, Bloomberg, eVestment, Morningstar Direct, etc. Client facing experience. Completion of or progress towards CFA, CAIA or comparable designation. A self-starter with leadership qualities and ability to “own” initiatives and work in a dynamic environment. FINRA Requirements FINRA licenses are not required and will not be supported for this role. Work Flexibility This role is eligible for hybrid work, with up to one day per week from home. City: State: Community / Marketing Title: Senior Manager - Manager Research Company Profile: Location_formattedLocationLong: Maryland, US CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team. As an Experience Research Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams. Job Responsibilities Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation. Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations. Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features. Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing. Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge. Required Qualifications, Capabilities, and Skills 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods. Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design. Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design. Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making. Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs. Preferred Qualifications, Capabilities, and Skills Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives. Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories. Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective. Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership. Hands-on experience leveraging AI tools to accelerate and enhance research processes.

CCG Talent Management is not only a business solutions company but a company that believes success starts with the individual. CCG Business Solutions has been consulting and providing talent placement services since 2007. Our team understands the principles of connecting purpose to business. We are currently recruiting for a Manager, Biostatistics/Senior Biostatistician, of Clinical Research. Job Description The Manager of Biostatistics/Senior Biostatistician of Clinical Research is responsible for; collaborating with investigators to understand what they want in a publication and translating that into a technical process flow; contributing to the publication process by reviewing components from introduction to conclusion sections; and ensuring proper documentation of the processes and decision points. This position is also responsible for managing the development of manuals overseeing the quality control effort; reviewing complex macros and distributable programs, and creating and reviewing advanced statistical models including identifying and addressing when assumptions have been violated. Responsibilities Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; executing performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Manages designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly. Manages the development, implementation, and automation of business and reporting solutions by partnering with stakeholders to ensure their design, planning, and implementation needs are being met while ensuring consistency and coherency of output; reviewing and approving results; ensuring data reports, visualizations, and/or interactive Business Intelligence (BI) reports meet established standards; reporting to senior-level stakeholders on key findings; and identifying needs for the development and implementation of additional reporting solutions. Manages strategic data-informed decisions by consulting with senior-level clients and leadership to identify and clarify key business needs across functional areas, business and/or clinical lines; managing the development of outcomes and process measures; reviewing the translation of business requirements; determining data/information needs and data collection methods; leading the development of analysis plans; reviewing the impact of business decisions on clients, customers, and/or members; collaborating with clients and staff to identify opportunities and methods to improve efficiencies with analysis; ensuring end-users are supported and trained; and reviewing documentation of processes and deliverables. Manages data analysis interpretation by reviewing findings and their application to contextual settings; reviewing insights, reports, and presentations to ensure a compelling story for stakeholders to enable and influence decision-making; and sharing insights with internal and/or external audiences. Manages data preparation for analytic efforts by integrating and consolidating data; ensuring data quality and accuracy; approving process improvements and recommending system changes to enhance the overall quality of the data; escalating issues to ensure remediation as appropriate; and reviewing complex or high-profile data sets. Manages data and information collection on targeted variables in an established systematic fashion by reviewing and approving data sources; providing guidance and review regarding data collection methods and analysis; leading routine data refresh and update; reviewing the development and/or delivery of tools for electronic data collection; ensuring users are trained and supported; and auditing documentation. Manages the execution of creative data analytic approaches leading to actionable outcomes by reviewing data design and analysis; approving metrics to be analyzed; defining, calculating, and validating algorithms; reviewing and approving results of analyses; and providing technical support on complex analyses including inferential and/or predictive statistics. Qualifications Minimum Qualifications Minimum two (2) years of medical or health analytics experience. Minimum three (3) years experience in statistical consulting. Minimum five (5) years of statistical modeling experience using SAS, R, or another advanced statistical package. Minimum three (3) years experience in a leadership role with or without direct reports. Master's degree in Biostatistics, Statistics, Public Health, Data Science, or a related field and a Minimum of six (6) years of progressive corporate, non-profit, or consulting experience, including a Minimum of four (4) years in data analytics or directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Additional Requirements Knowledge, Skills, and Abilities (KSAs): Internal or External Publication; Data Quality; Model Creation and Interpretation; Procedure Manuals and Documentation; Health Care Coding; Process Mapping; Program Writing; Negotiation; Business Planning; Written Communication; Data Extraction; Data Mining; Data Visualization Tools; Statistical Programming Language; Relational Database Management; Vendor Management; Delegation; Project Management Additional Information Salary: $130,200 - $191,500 + Bonus + Relocation Travel: 5% of the time All your information will be kept confidential according to EEO guidelines.

JobID: 210690825 JobSchedule: Full time JobShift: : Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team. As an Experience Research Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams. Job Responsibilities * Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation. * Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations. * Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features. * Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing. * Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge. Required Qualifications, Capabilities, and Skills * 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods. * Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design. * Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design. * Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making. * Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs. Preferred Qualifications, Capabilities, and Skills * Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives. * Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories. * Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective. * Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership. * Hands-on experience leveraging AI tools to accelerate and enhance research processes.

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team. As an Experience Research Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams. **Job Responsibilities** + Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation. + Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations. + Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features. + Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing. + Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge. **Required Qualifications, Capabilities, and Skills** + 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods. + Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design. + Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design. + Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making. + Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs. **Preferred Qualifications, Capabilities, and Skills** + Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives. + Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories. + Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective. + Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership. + Hands-on experience leveraging AI tools to accelerate and enhance research processes. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team. As a Vice President of Experience Research in Consumer Banking (CB) Operations Products, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams. This role provides the opportunity to collaborate with Senior UX Leads, influence our product's strategic direction and focus on the future of Chase's core offerings (e.g., checking and cash management). You will play a key role in shaping the strategic direction of our products, conducting UX research for end-to-end customer experiences, and leading research activities. If you are passionate about UX research and thrive in a collaborative environment, we would love to hear from you! Job responsibilities Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed Work with design, content and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmaps Design and lead mixed-methods research studies end to end for strategic, actionable insights Ensure research results are actionable and contribute directly to meeting project and business goals Support other researchers as needed to ensure quality and consistency of deliverables and best practices Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs Experience using core qualitative research methods (In-Depth Interviews, Concept Testing, Diary Studies) in an industry setting with strong communication skills (both written and oral) Ability to drive multiple complex research projects, champion user experience research, and integrate within the design planning, estimation, and prioritization process Passion for designing and delivering research for maximum impact and for developing world-class products and experiences Demonstrated ability to incorporate design thinking into the product development process Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes Preferred qualifications, capabilities, and skills Demonstrated understanding of how design research connects with broader business value Familiarity with service design methodologies Ability to train and mentor junior team members and experience in conducting research at a large company Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting Master's or Ph.D. degree in related field is preferred, but not required