Coast Professional jobs - 22 jobs

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position Ongoing need to fill this role. Pay Starting at $16.50 -$17.00 per hour plus $630 to be paid towards medical health insurance per month. Unlimited Monthly Bonus Potential. Schedule Monday to Friday with flexible scheduling. Job Summary The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with debtors. Additional duties as assigned based on the line of business. Qualifications Education High school diploma or GED required Experience Collection experience preferred Knowledge, Skills, and Abilities Reading and typing Working knowledge of modern office procedures, methods, and computer equipment Excellent communication skills Principles and practices of customer service Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided Good organizational skills and attention to detail Ability to comply with rules, regulations, laws and methods related to debt collection Work independently in the absence of immediate supervision Ability to handle and resolve recurring problems Successfully complete and pass the FDCPA test Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure Clearance This position requires that you not be delinquent on or in default status on any student loans. Licensing This position requires you to be eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices are of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $124,800 + Monthly Uncapped Commission INDSAHP #Zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is a hybrid opportunity located at 4273 Volunteer Road, Geneseo, NY 14454. Requiring 3 days in office. Number of openings for this position 1 Pay $62,353.20 Company Paid single coverage Bronze or Silver Plan health care Schedule 8-5 Monday - Thursday, 8-4:30 Friday Job Summary The Auditor I ensure the company is in compliance with contracts and rules and regulations set by local and federal government bodies. The Auditor I will perform internal audits primarily for the Information Technology and Operations Departments. The position will perform detailed evaluation and internal control and audit reviews of written policies, procedures and work instructions developed and perform routine audits of processes such as, but not limited to account accuracy, file uploads, letter coding and file reconciliations. The Auditor I will be skillful in understanding the requirements of corporate management, technology, collections and other functional areas of the business. Job Duties and Responsibilities Review workflows and work instructions to develop an understanding of how processes are supposed to correctly work. Ensure client contract requirements are being met. Audit processes as assigned to confirm that methods are working in compliance with documented workflows and work instructions. Identify errors within process that are not running in compliance with workflows and work instructions. Report errors to the management team, as defined. Initiate non-conformities within the compliance management system. Review corrective actions for accuracy and non-conformities for remediation. Review emails and notifications from operations concerning problems with individual accounts and determine if the error is isolated or widespread and report findings to the management team, as defined. Initiate and review reports from client systems, Coast internal systems and other reports as necessary to identify potential deficiencies between the systems. Provide support, when needed to other areas of the compliance department. QualificationsEducation & Experience High school diploma or GED required. Bachelor's degree is desirable. Equivalent combination of education and work experience may be substituted for educational requirement. Experience Proficiency in Structured Query Language (SQL), with prior experience applying SQL in data analysis, reporting, or IT-related activities is preferred Experience in collections or related profession required. Experience with student loan collections preferred. Demonstrated experience working with Technology using Critical and Analytical Thinking. Knowledge Knowledge of collection practices Familiar with IT functions High aptitude for problem solving, analyzing data and interpreting contractual agreements Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task. Excellent interpersonal, oral and written communication skills Knowledge of Microsoft Office, specifically proficient in Excel. Display a high level of professionalism, integrity, and maturity. Skills and Abilities Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team Good time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Successfully pass pre-employment (post offer) background check Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position Ongoing need to fill this role. Pay Starting at $20.00 -$25.00 per hour plus $630 to be paid towards medical health insurance per month. Unlimited Monthly Bonus Potential. Schedule Monday to Friday with flexible scheduling. Applicants may call Bill Washburn at 585-397-2438 for a confidential interview. Job Summary The Experienced Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with debtors. Additional duties as assigned based on the line of business. Qualifications Education High school diploma or GED required Experience Minimum of 4 years of student loan collection experience required Knowledge, Skills, and Abilities Reading and typing Working knowledge of modern office procedures, methods, and computer equipment Excellent communication skills Principles and practices of customer service Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided Good organizational skills and attention to detail Ability to comply with rules, regulations, laws and methods related to debt collection Work independently in the absence of immediate supervision Ability to handle and resolve recurring problems Successfully complete and pass the FDCPA test Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure Clearance This position requires that you not be delinquent on or in default status on any student loans. Licensing This position requires you to be eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices are of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530 Number of openings for this position 1 Pay Starting at $16.62 per hour plus $4.54 health and welfare. Schedule Monday to Friday. The Receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. Provide administrative support to HR with a variety of clerical activities and related tasks. Job Duties and Responsibilities Professionally administer incoming calls ensuring phone calls are redirected accordingly. Receive and communicate employee call-offs. Greet guests in a professional, friendly, hospitable manner. Will take and retrieve messages for various personnel. Received, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Monitor and maintain office supply inventory. Assists in the ordering, receiving, stocking and distribution of office supplies. May also assist with other related clerical duties such as photocopying, scanning, faxing, filing and collating. Maintain and update open project lists. Screen Applications. Assist with Recruiting and HR administrative duties. May assist with supervising service providers per our security requirements. Assist in maintaining a safe and secure working environment. Ensure office policies and procedures are being adhered to. Qualifications Experience High school diploma or GED required Experience Minimum of (1) one year customer service experience. Knowledge, Skills and Abilities Excellent phone etiquette. Able to work with minimum supervision. Modern office procedures, methods, and computer equipment. Proficient computer skills and knowledge of relevant software such as MS Office Suite at an intermediate level. Ability to multi-task. Professional appearance. Effective professional written, verbal communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Principles and practices of exceptional customer service. Ability to handle and resolve recurring problems. Ability to maintain a high level of confidentiality. Professional attitude, enthusiastic, and reliable. Ability to comply with rules, regulations, laws and methods as related to debt collection. Successfully pass pre-employment (post offer) background check. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position 1 Pay $65,000-$70,000 annually plus incentives Company Paid single coverage Bronze or Silver Plan health care Schedule Monday to Friday. Job SummaryThe Manager of Operations works with and directs employees with regard to collections. The Manager of Operations is responsible for all High-Risk transactions as defined by the Department. The Manager of Operations is responsible for their actions and the actions of all team members reporting to them. The Manager of Operations is responsible for managing assigned consumer care employees performance to ensure a balance of optimum productivity and collection goals and budgets are met; coach, develop, and counsel subordinates to achieve quality performance, providing ongoing training when necessary; manage the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care employees, and escalate to management any situation outside the employee's control that could adversely impact the service provided; prepare and update reports in a timely and accurate manner ensuring deadlines are met. Job Duties and Responsibilities LeadershipProactively manage the activities of assigned consumer care employees by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting company values.Collection Functions Manage assigned consumer care employees performance to ensure a balance of optimum productivity, collection and budget goals are met at all times. Continually assess goals and recommend actions to be taken if goals are not being met; participate in the assessment of procedural changes, implement any changes, track and report results in order to enhance collection efforts. Coordinate activities with other departments and management staff to achieve optimum production and utilization of consumer care employees while adhering to department goals, standards, and objectives. Guarantee the availability of consumer care employees to answer procedural questions and/or escalate calls to management in situations out of employee's control. Ensure employees receive continuous development training after initial training has been completed in order to improve their ability to perform job duties. Supervise the development of employee appreciation and recognition programs and/or activities for assigned consumer care team. Continually keep up-to-date on system changes or system documentation methods, and ensure consumer care employees are trained accordingly. Make certain all applicable federal, state and local laws and regulations are followed by assigned consumer care employees at all times. Problem Resolution Proactively oversee the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care staff and clients. Escalate to management any situation outside the employee's control that could adversely impact the service provided. Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management. Regularly review feedback concerning overall performance levels to determine recurring problems and recommend improvements aimed at reducing future occurrences. Status Meetings Conduct regular status meetings with each direct report; discuss activities, projects, and planning issues. Evaluate current level of effectiveness, initiative, and responsiveness. Provide continuous coaching and training. Employee Development Coach, develop, counsel, and mentor subordinates to achieve quality performance. Set priorities to assist assigned staff with establishing and attaining career development goals. Provide ongoing training, when necessary, maintaining industry, department and company standards. Thoroughly prepare for and professionally conduct timely performance appraisals of direct reports. Maintain a current performance file for each direct report. May review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals. Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility utilizing appropriate combinations of formal, informal, one-on-one, and on-the-job training. Know and support goals and complaint investigation procedures and ensure that management is made aware of problems or issues. Ensure that all subordinate staff are properly trained and ensure Coast Professional, Inc.'s policies and procedures are followed. Track Attendance & Punctuality. Collection Activities Manage day-to-day collection activities ensuring adherence to departmental policies and procedures. Depending on area of responsibility, Managers of Operations may be accountable for any of the following areas: assign employees responsibility for investigating and verifying financial status of prospective customers and preparing documents to substantiate findings. Assign responsibility for investigation of fraud cases and possible legal action and collection for delinquent accounts. Establish and update customers' credit activities. Review collection reports to ascertain status of collections and outstanding balances and to evaluate effectiveness of current collection policies and procedures. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been exhausted after assigning bad debt status to account. Coordinate with others, including staff in company branches and credit card companies, to exchange information and update controls. Submit delinquent accounts to attorney or outside agency for collection. Compile and analyze statistical data on fraudulent use of credit cards to develop procedures designed to prevent future abuses. Assist management in the formulation of policies. Report Generation Prepare and update reports in a timely and accurate manner. Conduct research and compile data for report preparation, resolving any discrepancies with data. May prepare customized reports on a variety of collection and accountability issues. Team Interfaces Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided. Assist with performing quality review of services being provided and department interactions by escalating work flow and communication issues to superiors to help identify trends indicating the need to revise existing methods and procedures. Respond to inquiries about reports, procedures, and other processes to ensure continuity. Qualifications Education Associates degree from an accredited college with major course work in business administration or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements. High School Diploma or GED required Experience Experience in collections or related profession required. Supervisory experience preferred.Experience with student loan contracts preferred. Knowledge Knowledge of collection practices Knowledge of collection software/databases Principles and practices of customer service Report preparations and techniques Proper telephone etiquette Modern office procedures, methods, and computer equipment Demonstrates knowledge of FDCPA regulations Skills and Abilities Provide leadership to and coordinate the activities of assigned staff Good verbal and written communication skills Handle multiple concurrent tasks Maintain appropriate records and compile information for reports Deal tactfully and courteously with clients or customers Good organizational skills and attention to detail Establish and maintain cooperative working relationships Principles of supervision, training, and performance evaluation Work independently in the absence of immediate supervision Analyze problems, identify alternative solutions Certificate and passing grade of FDCPA Various state licenses as needed Successfully pass pre-employment (post offer) background check ClearanceThis position requires that you not be delinquent on or in default status on any student loans.Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. SecurityInformation and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. DisclaimerThis job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is a hybrid opportunity located at 4273 Volunteer Road, Geneseo, NY 14454. Requiring 3 days in office. Number of openings for this position 1 Pay $19.29-hour $4.23 health and welfare. Schedule 8-5 Monday - Thursday, 8-4:30 Friday Job Summary The Auditor ensures the company is in compliance with contracts and rules and regulations set by local and federal government bodies. The Auditor will perform internal audits primarily for the Information Technology and Operations Departments. The position will perform detailed evaluation and internal control and audit reviews of written policies, procedures and work instructions developed and perform routine audits of processes such as, but not limited to account accuracy, file uploads, letter coding and file reconciliations. The Auditor will be skillful in understanding the requirements of corporate management, technology, collections, and other functional areas of the business. Job Duties and Responsibilities Perform, enhance, and create routine audits as required utilizing work instructions when applicable. Develop, demonstrate, and apply knowledge of SQL and SQL functions. Analyze and interpret audit findings so errors may be reported to the management team, as defined. Identify potential updates on system processes to improve operational efficiency and data integrity providing recommendations to the management team. Establish and maintain working relationships with IT and other operational departments. Review workflows and work instructions to develop an understanding of how processes are supposed to correctly work. Ensure client contract requirements are being met. Audit processes as assigned to confirm that methods are working in compliance with documented workflows and work instructions. Identify errors within processes that are not running in compliance with workflows and work instructions. Secure and protect sensitive materials and information, both physically and electronically. Documenting necessary processes, for example work instructions. Initiate non-conformities within the compliance management system. Provide support, when needed, to colleagues within the Audit department. Other duties, as assigned by management or above. Qualifications Education & Experience High school diploma or GED required. Experience Experience in collections or related profession required. Demonstrated experience working with technology using critical and analytical thinking. Knowledge Knowledge of basic collection practices, procedures, and systems applications. High aptitude for problem solving, analyzing data, and interpreting contractual agreements. Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy, as well as ability to multi-task and shift focus. Excellent interpersonal, oral, and written, communication skills. Knowledge of Microsoft Office, specifically Excel. Display a high level of professionalism, integrity, and maturity. Skills and Abilities Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team. Excellent time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Display an eagerness to expand professional comprehensions and literacy. Confidence in providing unbiased input. Willingness to adapt to changes quickly. Successfully pass pre-employment (post offer) background check. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530 Number of openings for this position 1 Pay Starting at $16.62 per hour plus $4.54 health and welfare. Schedule Monday to Friday. The Receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. Provide administrative support to HR with a variety of clerical activities and related tasks. Job Duties and Responsibilities Professionally administer incoming calls ensuring phone calls are redirected accordingly. Receive and communicate employee call-offs. Greet guests in a professional, friendly, hospitable manner. Will take and retrieve messages for various personnel. Received, sorts and forwards incoming mail. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.). Monitor and maintain office supply inventory. Assists in the ordering, receiving, stocking and distribution of office supplies. May also assist with other related clerical duties such as photocopying, scanning, faxing, filing and collating. Maintain and update open project lists. Screen Applications. Assist with Recruiting and HR administrative duties. May assist with supervising service providers per our security requirements. Assist in maintaining a safe and secure working environment. Ensure office policies and procedures are being adhered to. Qualifications Experience High school diploma or GED required Experience Minimum of (1) one year customer service experience. Knowledge, Skills and Abilities Excellent phone etiquette. Able to work with minimum supervision. Modern office procedures, methods, and computer equipment. Proficient computer skills and knowledge of relevant software such as MS Office Suite at an intermediate level. Ability to multi-task. Professional appearance. Effective professional written, verbal communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Principles and practices of exceptional customer service. Ability to handle and resolve recurring problems. Ability to maintain a high level of confidentiality. Professional attitude, enthusiastic, and reliable. Ability to comply with rules, regulations, laws and methods as related to debt collection. Successfully pass pre-employment (post offer) background check. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position 1 Pay $65,000-$70,000 annually plus incentives Company Paid single coverage Bronze or Silver Plan health care Schedule Monday to Friday. Job Summary The Manager of Operations works with and directs employees with regard to collections. The Manager of Operations is responsible for all High-Risk transactions as defined by the Department. The Manager of Operations is responsible for their actions and the actions of all team members reporting to them. The Manager of Operations is responsible for managing assigned consumer care employees performance to ensure a balance of optimum productivity and collection goals and budgets are met; coach, develop, and counsel subordinates to achieve quality performance, providing ongoing training when necessary; manage the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care employees, and escalate to management any situation outside the employee's control that could adversely impact the service provided; prepare and update reports in a timely and accurate manner ensuring deadlines are met. Job Duties and Responsibilities Leadership Proactively manage the activities of assigned consumer care employees by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting company values. Collection Functions Manage assigned consumer care employees performance to ensure a balance of optimum productivity, collection and budget goals are met at all times. Continually assess goals and recommend actions to be taken if goals are not being met; participate in the assessment of procedural changes, implement any changes, track and report results in order to enhance collection efforts. Coordinate activities with other departments and management staff to achieve optimum production and utilization of consumer care employees while adhering to department goals, standards, and objectives. Guarantee the availability of consumer care employees to answer procedural questions and/or escalate calls to management in situations out of employee's control. Ensure employees receive continuous development training after initial training has been completed in order to improve their ability to perform job duties. Supervise the development of employee appreciation and recognition programs and/or activities for assigned consumer care team. Continually keep up-to-date on system changes or system documentation methods, and ensure consumer care employees are trained accordingly. Make certain all applicable federal, state and local laws and regulations are followed by assigned consumer care employees at all times. Problem Resolution Proactively oversee the activities involved in quality resolution of performance and profitability issues relating to assigned consumer care staff and clients. Escalate to management any situation outside the employee's control that could adversely impact the service provided. Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management. Regularly review feedback concerning overall performance levels to determine recurring problems and recommend improvements aimed at reducing future occurrences. Status Meetings Conduct regular status meetings with each direct report; discuss activities, projects, and planning issues. Evaluate current level of effectiveness, initiative, and responsiveness. Provide continuous coaching and training. Employee Development Coach, develop, counsel, and mentor subordinates to achieve quality performance. Set priorities to assist assigned staff with establishing and attaining career development goals. Provide ongoing training, when necessary, maintaining industry, department and company standards. Thoroughly prepare for and professionally conduct timely performance appraisals of direct reports. Maintain a current performance file for each direct report. May review monthly appraisal status reports ensuring staff is held accountable for timely and quality appraisals. Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility utilizing appropriate combinations of formal, informal, one-on-one, and on-the-job training. Know and support goals and complaint investigation procedures and ensure that management is made aware of problems or issues. Ensure that all subordinate staff are properly trained and ensure Coast Professional, Inc.'s policies and procedures are followed. Track Attendance & Punctuality. Collection Activities Manage day-to-day collection activities ensuring adherence to departmental policies and procedures. Depending on area of responsibility, Managers of Operations may be accountable for any of the following areas: assign employees responsibility for investigating and verifying financial status of prospective customers and preparing documents to substantiate findings. Assign responsibility for investigation of fraud cases and possible legal action and collection for delinquent accounts. Establish and update customers' credit activities. Review collection reports to ascertain status of collections and outstanding balances and to evaluate effectiveness of current collection policies and procedures. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been exhausted before assigning bad debt status to account. Coordinate with others, including staff in company branches and credit card companies, to exchange information and update controls. Submit delinquent accounts to attorney or outside agency for collection. Compile and analyze statistical data on fraudulent use of credit cards to develop procedures designed to prevent future abuses. Assist management in the formulation of policies. Report Generation Prepare and update reports in a timely and accurate manner. Conduct research and compile data for report preparation, resolving any discrepancies with data. May prepare customized reports on a variety of collection and accountability issues. Team Interfaces Establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided. Assist with performing quality review of services being provided and department interactions by escalating work flow and communication issues to superiors to help identify trends indicating the need to revise existing methods and procedures. Respond to inquiries about reports, procedures, and other processes to ensure continuity. Qualifications Education Associates degree from an accredited college with major course work in business administration or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements. High School Diploma or GED required Experience Experience in collections or related profession required. Supervisory experience preferred. Experience with student loan contracts preferred. Knowledge Knowledge of collection practices Knowledge of collection software/databases Principles and practices of customer service Report preparations and techniques Proper telephone etiquette Modern office procedures, methods, and computer equipment Demonstrates knowledge of FDCPA regulations Skills and Abilities Provide leadership to and coordinate the activities of assigned staff Good verbal and written communication skills Handle multiple concurrent tasks Maintain appropriate records and compile information for reports Deal tactfully and courteously with clients or customers Good organizational skills and attention to detail Establish and maintain cooperative working relationships Principles of supervision, training, and performance evaluation Work independently in the absence of immediate supervision Analyze problems, identify alternative solutions Certificate and passing grade of FDCPA Various state licenses as needed Successfully pass pre-employment (post offer) background check Clearance This position requires that you not be delinquent on or in default status on any student loans. Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 4273 Volunteer Road Geneseo, NY 14454. Number of openings for this position Ongoing need to fill this role. Pay Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare. Monthly Bonus Potential. Schedule Monday to Friday. Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with Debtors. Additional duties as assigned based on the line of business. QualificationsEducation High school diploma or GED required. Experience 1 year of collection experience required. Knowledge, Skills, and Abilities Reading and Typing. Working knowledge of modern office procedures, methods, and computer equipment. Excellent communication skills. Principles and practices of customer service. Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. Good organizational skills and attention to detail. Ability to comply with rules, regulations, laws and methods as related to debt collection. Work independently in the absence of immediate supervision. Ability to handle and resolve recurring problems. Successfully complete and pass the FDCPA test. Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure. ClearanceAs a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.SecurityInformation and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.LicensingThis position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.DisclaimerThis job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is a hybrid opportunity located at 300 Gleed Ave, East Aurora, NY 14052. Requiring 3 days in office. Number of openings for this position 1 Pay $62,353.20 Company Paid single coverage Bronze or Silver Plan health care Schedule 8-5 Monday - Thursday, 8-4:30 Friday Job Summary The Auditor I ensure the company is in compliance with contracts and rules and regulations set by local and federal government bodies. The Auditor I will perform internal audits primarily for the Information Technology and Operations Departments. The position will perform detailed evaluation and internal control and audit reviews of written policies, procedures and work instructions developed and perform routine audits of processes such as, but not limited to account accuracy, file uploads, letter coding and file reconciliations. The Auditor I will be skillful in understanding the requirements of corporate management, technology, collections and other functional areas of the business. Job Duties and Responsibilities Review workflows and work instructions to develop an understanding of how processes are supposed to correctly work. Ensure client contract requirements are being met. Audit processes as assigned to confirm that methods are working in compliance with documented workflows and work instructions. Identify errors within process that are not running in compliance with workflows and work instructions. Report errors to the management team, as defined. Initiate non-conformities within the compliance management system. Review corrective actions for accuracy and non-conformities for remediation. Review emails and notifications from operations concerning problems with individual accounts and determine if the error is isolated or widespread and report findings to the management team, as defined. Initiate and review reports from client systems, Coast internal systems and other reports as necessary to identify potential deficiencies between the systems. Provide support, when needed to other areas of the compliance department. QualificationsEducation & Experience High school diploma or GED required. Bachelor's degree is desirable. Equivalent combination of education and work experience may be substituted for educational requirement. Experience Proficiency in Structured Query Language (SQL), with prior experience applying SQL in data analysis, reporting, or IT-related activities is preferred Experience in collections or related profession required. Experience with student loan collections preferred. Demonstrated experience working with Technology using Critical and Analytical Thinking. Knowledge Knowledge of collection practices Familiar with IT functions High aptitude for problem solving, analyzing data and interpreting contractual agreements Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task. Excellent interpersonal, oral and written communication skills Knowledge of Microsoft Office, specifically proficient in Excel. Display a high level of professionalism, integrity, and maturity. Skills and Abilities Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team Good time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Successfully pass pre-employment (post offer) background check Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our outside sales professionals are on the front line pushing the boundaries of our company growth and revenue generation. We continuously strive to meet our company goals by increasing quality dealer enrollments, building relationships, and consulting with our dealers on how to improve their business. Our sales force is nationwide, and they receive strong support from our many resources at the corporate offices. As an employee-centric organization, we have an intense focus on professional development and continuous improvement that contributes to making this a Great Place to Work! Outside Sales- Market Area Manager | Dealer Relationships About this Position: Market Area Managers work within their assigned geographic territory in the field. Residence within or near this assigned territory is required. Credit Acceptance offers our team members in the sales department: Uncapped earning potential with a base salary and uncapped monthly performance-based commission, total compensation depends on the impact you make in your market Quarterly profit sharing, company phone and computer, plus automobile and mileage allowance Excellent benefits package beginning day 1 that includes 401(K) match, adoption assistance, tuition reimbursement, comprehensive medical/dental/vision and much more Progressive career opportunities as demonstrated by our record of promoting internally Flexibility to set your own schedule and manage your own territory, ideal for self-starters A dedicated support system including structured and continued training Work-life balance with generous PTO beginning on day 1 Who We Are Looking For: We are looking for driven, consultative, and influential sales professionals to continue to lead our market growth. Our ideal candidate exhibits: Motivation to succeed and achieve goals Drive to continuously improve oneself and their customers Demonstrated sales successes with an established track record of achievement and progression Consultative sales experience through a detailed needs analysis, direct communication and a solutions-based mindset From B2B to finance, our Market Area Managers come from a variety of backgrounds and industries. While not limited to these titles, some of our most successful Market Area Managers come from the following backgrounds: Account Managers Account Executives District Sales & Sales Managers Field Sales & Territory Managers Area Managers Business Development Business Managers Finance & Insurance (F&I) Managers Responsibilities: As a sales representative for Credit Acceptance, you will be provided with continuous training to help you achieve success within your assigned territory. Responsibilities in your area will include: Prospecting automotive dealerships to enhance business development outcomes Account management & client services to build a strategic and consultative relationship with customers Running a territory with entrepreneurial drive and dedication similar to a small business owner Qualifications: Minimum travel of 80% in the market Proven track record of success in a competitive sales environment Bachelor's degree or equivalent work experience A valid driver's license, insurance and registration Occasional overnight travel, less than 10% Preferred: Knowledge or experience in auto finance or retail operations of automobile dealerships Existing relationships with dealers in the defined territory Targeted Compensation: $124,800 + Monthly Uncapped Commission INDSAHP #Zip #LI-Remote Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work Our Company Values: To be successful in this role, Team Members need to be: Positive by maintaining resiliency and focusing on solutions Respectful by collaborating and actively listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions Direct by effectively communicating and conveying courage Earnest by taking accountability, applying feedback and effectively planning and priority setting Expectations: Remain compliant with our policies processes and legal guidelines All other duties as assigned Attendance as required by department Advice! We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S. We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk! Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you. Play the video below to learn more about our Company culture.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 300 Gleed Ave, East Aurora, NY 14052. Number of openings for this position Ongoing need to fill this role. Pay Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare. Monthly Bonus Potential. Schedule Monday to Friday. Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with Debtors. Additional duties as assigned based on the line of business. Qualifications Education High school diploma or GED required. Experience 1 year of collection experience required. Knowledge, Skills, and Abilities Reading and Typing. Working knowledge of modern office procedures, methods, and computer equipment. Excellent communication skills. Principles and practices of customer service. Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. Good organizational skills and attention to detail. Ability to comply with rules, regulations, laws and methods as related to debt collection. Work independently in the absence of immediate supervision. Ability to handle and resolve recurring problems. Successfully complete and pass the FDCPA test. Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is a hybrid opportunity located at 300 Gleed Ave, East Aurora, NY 14052. Requiring 3 days in office. Number of openings for this position 1 Pay $62,353.20 Company Paid single coverage Bronze or Silver Plan health care Schedule 8-5 Monday - Thursday, 8-4:30 Friday Job Summary The Auditor I ensure the company is in compliance with contracts and rules and regulations set by local and federal government bodies. The Auditor I will perform internal audits primarily for the Information Technology and Operations Departments. The position will perform detailed evaluation and internal control and audit reviews of written policies, procedures and work instructions developed and perform routine audits of processes such as, but not limited to account accuracy, file uploads, letter coding and file reconciliations. The Auditor I will be skillful in understanding the requirements of corporate management, technology, collections and other functional areas of the business. Job Duties and Responsibilities Review workflows and work instructions to develop an understanding of how processes are supposed to correctly work. Ensure client contract requirements are being met. Audit processes as assigned to confirm that methods are working in compliance with documented workflows and work instructions. Identify errors within process that are not running in compliance with workflows and work instructions. Report errors to the management team, as defined. Initiate non-conformities within the compliance management system. Review corrective actions for accuracy and non-conformities for remediation. Review emails and notifications from operations concerning problems with individual accounts and determine if the error is isolated or widespread and report findings to the management team, as defined. Initiate and review reports from client systems, Coast internal systems and other reports as necessary to identify potential deficiencies between the systems. Provide support, when needed to other areas of the compliance department. Qualifications Education & Experience High school diploma or GED required. Bachelor's degree is desirable. Equivalent combination of education and work experience may be substituted for educational requirement. Experience Proficiency in Structured Query Language (SQL), with prior experience applying SQL in data analysis, reporting, or IT-related activities is preferred Experience in collections or related profession required. Experience with student loan collections preferred. Demonstrated experience working with Technology using Critical and Analytical Thinking. Knowledge Knowledge of collection practices Familiar with IT functions High aptitude for problem solving, analyzing data and interpreting contractual agreements Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy and ability to multi-task. Excellent interpersonal, oral and written communication skills Knowledge of Microsoft Office, specifically proficient in Excel. Display a high level of professionalism, integrity, and maturity. Skills and Abilities Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team Good time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Successfully pass pre-employment (post offer) background check Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position Ongoing need to fill this role. Pay Starting at $20.00 -$25.00 per hour plus $630 to be paid towards medical health insurance per month. Unlimited Monthly Bonus Potential. Schedule Monday to Friday with flexible scheduling. Applicants may call Bill Washburn at 585-397-2438 for a confidential interview. Job Summary The Experienced Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with debtors. Additional duties as assigned based on the line of business. Qualifications Education High school diploma or GED required Experience Minimum of 4 years of student loan collection experience required Knowledge, Skills, and Abilities Reading and typing Working knowledge of modern office procedures, methods, and computer equipment Excellent communication skills Principles and practices of customer service Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided Good organizational skills and attention to detail Ability to comply with rules, regulations, laws and methods related to debt collection Work independently in the absence of immediate supervision Ability to handle and resolve recurring problems Successfully complete and pass the FDCPA test Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure Clearance This position requires that you not be delinquent on or in default status on any student loans. Licensing This position requires you to be eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices are of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is a hybrid opportunity located at 300 Gleed Ave, East Aurora, NY 14052. Requiring 3 days in office. Number of openings for this position 1 Pay $19.29-hour $4.23 health and welfare. Schedule 8-5 Monday - Thursday, 8-4:30 Friday Job Summary The Auditor ensures the company is in compliance with contracts and rules and regulations set by local and federal government bodies. The Auditor will perform internal audits primarily for the Information Technology and Operations Departments. The position will perform detailed evaluation and internal control and audit reviews of written policies, procedures and work instructions developed and perform routine audits of processes such as, but not limited to account accuracy, file uploads, letter coding and file reconciliations. The Auditor will be skillful in understanding the requirements of corporate management, technology, collections, and other functional areas of the business. Job Duties and Responsibilities Perform, enhance, and create routine audits as required utilizing work instructions when applicable. Develop, demonstrate, and apply knowledge of SQL and SQL functions. Analyze and interpret audit findings so errors may be reported to the management team, as defined. Identify potential updates on system processes to improve operational efficiency and data integrity providing recommendations to the management team. Establish and maintain working relationships with IT and other operational departments. Review workflows and work instructions to develop an understanding of how processes are supposed to correctly work. Ensure client contract requirements are being met. Audit processes as assigned to confirm that methods are working in compliance with documented workflows and work instructions. Identify errors within processes that are not running in compliance with workflows and work instructions. Secure and protect sensitive materials and information, both physically and electronically. Documenting necessary processes, for example work instructions. Initiate non-conformities within the compliance management system. Provide support, when needed, to colleagues within the Audit department. Other duties, as assigned by management or above. Qualifications Education & Experience High school diploma or GED required. Experience Experience in collections or related profession required. Demonstrated experience working with technology using critical and analytical thinking. Knowledge Knowledge of basic collection practices, procedures, and systems applications. High aptitude for problem solving, analyzing data, and interpreting contractual agreements. Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy, as well as ability to multi-task and shift focus. Excellent interpersonal, oral, and written, communication skills. Knowledge of Microsoft Office, specifically Excel. Display a high level of professionalism, integrity, and maturity. Skills and Abilities Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team. Excellent time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Display an eagerness to expand professional comprehensions and literacy. Confidence in providing unbiased input. Willingness to adapt to changes quickly. Successfully pass pre-employment (post offer) background check. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 20 Parker Lane, Perry, NY 14530. Number of openings for this position Ongoing need to fill this role. Pay Starting at $16.50 -$17.00 per hour plus $630 to be paid towards medical health insurance per month. Unlimited Monthly Bonus Potential. Schedule Monday to Friday with flexible scheduling. Job Summary The Consumer Care Representative works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prison officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative may receive and submit to the client hearing requests from debtors. Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with debtors. Additional duties as assigned based on the line of business. Qualifications Education High school diploma or GED required Experience Collection experience preferred Knowledge, Skills, and Abilities Reading and typing Working knowledge of modern office procedures, methods, and computer equipment Excellent communication skills Principles and practices of customer service Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided Good organizational skills and attention to detail Ability to comply with rules, regulations, laws and methods related to debt collection Work independently in the absence of immediate supervision Ability to handle and resolve recurring problems Successfully complete and pass the FDCPA test Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure Clearance This position requires that you not be delinquent on or in default status on any student loans. Licensing This position requires you to be eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices are of equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is a hybrid opportunity located at 300 Gleed Ave, East Aurora, NY 14052. Requiring 3 days in office. Number of openings for this position 1 Pay $19.29-hour $4.23 health and welfare. Schedule 8-5 Monday - Thursday, 8-4:30 Friday Job Summary The Auditor ensures the company is in compliance with contracts and rules and regulations set by local and federal government bodies. The Auditor will perform internal audits primarily for the Information Technology and Operations Departments. The position will perform detailed evaluation and internal control and audit reviews of written policies, procedures and work instructions developed and perform routine audits of processes such as, but not limited to account accuracy, file uploads, letter coding and file reconciliations. The Auditor will be skillful in understanding the requirements of corporate management, technology, collections, and other functional areas of the business. Job Duties and Responsibilities Perform, enhance, and create routine audits as required utilizing work instructions when applicable. Develop, demonstrate, and apply knowledge of SQL and SQL functions. Analyze and interpret audit findings so errors may be reported to the management team, as defined. Identify potential updates on system processes to improve operational efficiency and data integrity providing recommendations to the management team. Establish and maintain working relationships with IT and other operational departments. Review workflows and work instructions to develop an understanding of how processes are supposed to correctly work. Ensure client contract requirements are being met. Audit processes as assigned to confirm that methods are working in compliance with documented workflows and work instructions. Identify errors within processes that are not running in compliance with workflows and work instructions. Secure and protect sensitive materials and information, both physically and electronically. Documenting necessary processes, for example work instructions. Initiate non-conformities within the compliance management system. Provide support, when needed, to colleagues within the Audit department. Other duties, as assigned by management or above. Qualifications Education & Experience High school diploma or GED required. Experience Experience in collections or related profession required. Demonstrated experience working with technology using critical and analytical thinking. Knowledge Knowledge of basic collection practices, procedures, and systems applications. High aptitude for problem solving, analyzing data, and interpreting contractual agreements. Highly organized, able to work independently, motivated to successfully meet deadlines, detail oriented with a high level of accuracy, as well as ability to multi-task and shift focus. Excellent interpersonal, oral, and written, communication skills. Knowledge of Microsoft Office, specifically Excel. Display a high level of professionalism, integrity, and maturity. Skills and Abilities Analytical and problem-solving skills. Strong attention to detail. Ability to work independently or as part of a team. Excellent time management and organizational skills. Exceptional oral and written communication skills. Ability to prioritize work. Display an eagerness to expand professional comprehensions and literacy. Confidence in providing unbiased input. Willingness to adapt to changes quickly. Successfully pass pre-employment (post offer) background check. Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process. Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Disclaimer This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

Benefits 11 Paid Holidays 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance Job type Full-time. Location This is an in-office opportunity located at 300 Gleed Ave, East Aurora, NY 14052. Number of openings for this position Ongoing need to fill this role. Pay Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare. Monthly Bonus Potential. Schedule Monday to Friday. Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls. Negotiating balance in full payments, payment arrangements or legal referrals. Reviewing accounts and schedule contact dates for follow-up calls. Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with Debtors. Additional duties as assigned based on the line of business. QualificationsEducation High school diploma or GED required. Experience 1 year of collection experience required. Knowledge, Skills, and Abilities Reading and Typing. Working knowledge of modern office procedures, methods, and computer equipment. Excellent communication skills. Principles and practices of customer service. Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. Good organizational skills and attention to detail. Ability to comply with rules, regulations, laws and methods as related to debt collection. Work independently in the absence of immediate supervision. Ability to handle and resolve recurring problems. Successfully complete and pass the FDCPA test. Successfully be approved to work on the contract, per the client's requirements, state licensing and background check procedure. ClearanceAs a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual's honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.SecurityInformation and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.LicensingThis position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.DisclaimerThis job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.