Coastal Credit Union jobs - 59 jobs

Job Title: Indirect Underwriting Supervisor Raleigh, NC. Hybrid Position, must live locally. The Indirect Lending Underwriting Supervisor leads a high-performing team responsible for all aspects of indirect auto loan underwriting. This role drives operational excellence, ensures regulatory compliance, manages risk, and fosters strong dealer relationships to support Coastal's growth and member satisfaction. As a key contributor to the Coastal team, your responsibilities will be: (60%) Operations & Leadership * Manage daily workflows for indirect underwriting ensuring efficiency and accuracy across all loan products. * Oversee the training and professional development of indirect underwriters, including the coordination and delivery of annual compliance training programs. * Analyze current business practices, identify areas for improvement, and lead initiatives to streamline workflows and enhance member experience through automation and technology upgrades * Track and report key performance metrics to senior management (e.g., loan volume, loan errors, loan exceptions) (15%) Compliance & Risk Management * Develop and enforce operational procedures that align with regulatory requirements and internal standards. Act as the primary contact for audits and examinations, addressing findings and implementing corrective actions * Monitor regulatory changes and proactively plan for compliance in collaboration with compliance teams (15%) Relationship Management * Collaborate with sales officers to drive market profitability through increased volume, operational efficiency, and effective dealer management. * Handle escalations of adverse credit decisions or loan issues and communicate with members and dealer partners, ensuring professionalism and maintaining strong rapport. (10%) Market & Pricing Analysis * Monitor competitive programs to inform strategic adjustments * Evaluate pricing trends and contribute to pricing recommendations aligned with profitability goals, collaborating with finance on recommendations. Interested? Here are the qualifications we need to see on your resume: Experience: * Five years of automotive underwriting experience. * Familiarity with CUDL, Dealertrack, or similar platforms * Experience with indirect lending preferred. Education: * Related bachelor's degree or comparable experience Essential cognitive/physical/social requirements of position: Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis. For consideration visit ***************************************** . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 1/21/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at ********************. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." * Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Post Closing Reconciliations Specialist provides post closing audit review of loan documentation within the real estate loan delivery process under supervision. In order to maintain strict compliance with federal, state and local regulatory lending guidelines and SECU lending policies, review is completed on all signed closing documentation, supporting documentation collected during loan processing and underwriting, and closing fee consolidation reports. You are responsible for managing loans from disbursal through loan boarding and final loan documentation storage. Essential Responsibilities: (35%) Complete audit review of executed real estate closing packages and supporting loan documentation to verify regulatory compliance and SECU policies, ensuring fair and responsible lending as well as accurately secured lien-position and collateral. This includes TILA and RESPA (TRID/Regulation X and Z). (20%) Audit SECU closing fees and escrow related disbursements against the closing settlement disbursement summary and executed Closing Disclosure/HUD. Report any discrepancies discovered and verify with the appropriate closing agent where discrepancies should be refunded or expensed during loan booking. Re-disclose documentation as necessary in compliance with Truth-in-Lending regulatory guidelines. (20%) Account for trailing documentation and corrections, maintaining clear and concise record keeping of all executed real estate closing packages and outstanding correction items through consolidated department tracking databases. Record keeping will also include filing and organization of all physical documentation prior to permanent storage. (15%) Communicate with internal departments and external closing agents to resolve documentation discrepancies and submit any documentation in need of re-execution to the appropriate closing agent. (10 %) Field incoming inquiries regarding closing documentation and loan disbursements from members, internal departments, and closing agents. Required Education & Experience (Knowledge, Skills, & Abilities): Required Education: Associates - all fields of study acceptable. Additional three years of relevant experience can be considered in lieu of degree Minimum 1 year prior banking experience or equivalent. Equivalent experience in a non-banking work environment can be considered at hiring manager discretion General understanding of Federal Regulatory Lending Guidelines including Regulation B (ECOA), Regulation Z (TILA), Regulation P (GLBA and CFPB), and UDAAP guidelines Ability to gain understanding of additional Federal Regulatory Lending Guidelines including but not limited to Regulation C (HMDA), Regulation X (RESPA), the Biggert-Waters Act and HFIAA, and Regulation H (SAFE Act) Ability to gain understanding of State Specific Regulatory Lending Guidelines including the Georgia Residential Mortgage Act and North Carolina General Statutes 41A-4 and 45A-5 Ability to enter and interpret data with Mortgage Origination and Servicing Systems Ability to enter and interpret data across the Microsoft suite of software, especially within Access and Excel Familiarity with Adobe Acrobat and ability to scan, read, open, comment, and save PDF documents Ability to navigate phone queue software Preferred Education & Experience (Knowledge, Skills, & Abilities): Preferred Education: Bachelor's in business, Economics, Mathematics, Scientific or related field of study 2 years prior banking experience including at least 1 year prior experience in a lending related role such as loan origination and/or underwriting (consumer or real estate), loan closing, loan post closing, or loan servicing Job Environment & Physical Requirements: Hybrid expectations Filing for prolonged periods Sitting for prolonged periods Computer/Typing for prolonged periods Carrying, lifting, push/pull up to 20 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Job Description Job Title: Consumer Loan Advisor Raleigh, NC. Hybrid Position, must live locally. The Consumer Loan Advisor meets loan fulfilment, turn-time and quality assurance goals for members and potential members who apply for consumer loan products via online, phone, mobile, and branch network channels while serving as the primary contact to facilitate their loan application experience from start to end. The role recommends appropriate consumer lending products and Credit Union services, understands their credit profile and membership performance, and answers any questions they may present. The advisor also works with underwriters, processors, branch personnel, and other departments in support of the member's loan application experience. As a key contributor to the Coastal team, your responsibilities will be: (45%) Uncovering and addressing member needs by clearly communicating appropriate recommendations, utilizing a comprehensive understanding and knowledge of Credit Union key objectives, products, and service solutions. Maximizing opportunities to cross sell loan products to meet origination goals and year-over-year growth goals for home equity, vehicle loans, personal loans and credit cards. (15%) Managing workflows and pipeline production to enable excellent servicing levels, responsiveness, and accessibility for direct members and potential members. (15%) Analyzing financial and credit information to recommend financial planning services, increased loan approvals, or make referrals to business partners when appropriate. (15%) Communicating approvals, counter offers, and adverse decisions to members while maintaining rapport and negotiating decision-change requests as warranted. (10%) Serving as a subject matter expert in the areas of consumer credit: vehicle loans, personal loans, and credit cards for all internal inquiries; Working in tandem with credit underwriter, branch personnel and members to structure the best loan option to fit needs to meet corporate sales and service goals. Interested? Here are the qualifications we need to see on your resume: Experience: Six years of financial services experience including three years of consumer lending sales, origination, or processing experience of vehicle, credit card, and personal loans Experience in a role requiring meeting and/or maintaining individual turn-time goals, managing workflows, and handling production pipelines Experience reading and interpreting Credit Bureau information Education: High school diploma or GED; related bachelor's degree preferred Essential cognitive/physical/social requirements of position: Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis. For consideration visit ***************************************** . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 1/19/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at ********************. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." -Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans

Job Title: Indirect Processing Supervisor Raleigh, NC. Hybrid Position, must live locally. The Indirect Lending Processing Supervisor leads a high-performing team responsible for all aspects of indirect auto loan processing. This role drives operational excellence, ensures regulatory compliance, manages risk, and fosters strong dealer relationships to support Coastal's growth and member satisfaction. As a key contributor to the Coastal team, your responsibilities will be: (60%) Operations & Leadership * Manage daily workflows for indirect processing ensuring efficiency and accuracy across all loan products. * Oversee the training and professional development of indirect processors, including the coordination and delivery of annual compliance training programs. * Analyze current business practices, identify areas for improvement, and lead initiatives to streamline workflows and enhance member experience through automation and technology upgrades * Track and report key performance metrics to senior management (e.g., loan volume, loan errors, loan exceptions) (30%) Compliance & Risk Management * Develop and enforce operational procedures that align with regulatory requirements and internal standards. Act as the primary contact for audits and examinations, addressing findings and implementing corrective actions * Monitor regulatory changes and proactively plan for compliance in collaboration with compliance teams (10%) Relationship Management * Collaborate with sales officers to drive market profitability through increased volume, operational efficiency, and effective dealer management. * Handle escalations of adverse credit decisions or loan issues and communicate with members and dealer partners, ensuring professionalism and maintaining strong rapport. Interested? Here are the qualifications we need to see on your resume: Experience: * Five years of auto loan processing experience. * Familiarity with CUDL, Dealertrack, or similar platforms * Experience with indirect lending preferred. Education: * Related bachelor's degree or comparable experience Essential cognitive/physical/social requirements of position: Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis. For consideration visit ***************************************** . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 1/21/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at ********************. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." * Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The VP Computer Operations is responsible for overseeing enterprise computer operations through a team of shift managers who manage 24x7 staff supporting batch processing and monitoring functions. This ole provides leadership, establishes operational direction, and ensures that daily activities align with performance expectations, service levels, and compliance requirements. Essential Responsibilities: The ideal candidate will be responsible for: (25%) Leadership & Supervisor Oversight: Lead and develop shift managers, ensuring effective team coordination, staff scheduling, and consistent execution of operational duties. (20%) Batch Job Execution & Monitoring Oversight: Ensure the successful scheduling, monitoring, and completion of enterprise batch workloads across multiple platforms via established standards. (15%) Incident & Escalation Management: Oversee incident response processes, ensuring timely escalation, resolution tracking, and communication with engineering and applications teams. (15%) Operational Procedures & Documentation: Maintain and enforce runbooks, escalation protocols, and operational standards to support audit readiness and consistency across shifts. (15%) Cross-Team Collaboration: Service as the primary liaison with application, infrastructure, and support teams to coordinate change windows, system readiness, and production support. (10%) Process Improvement & Operational Efficiency: Drive continuous improvement by identifying opportunities for automation, reducing operational errors, and streamlining workflows. Required Education & Experience (Knowledge, Skills, & Abilities): Associate's degree in computer science, Information Systems, or related field. 5 years of progressive experience in IT operations, enterprise batch scheduling tools, console monitoring, and system alerting tools. 2+ years of experience managing or leading systems administration teams) Experience working in a 24x7 environment with rotating shifts and high operational availability requirements. Preferred Education & Experience (Knowledge, Skills, & Abilities): Bachelor's degree in computer science, Information Systems, or related field. 5 years of experience in in IT operations, enterprise batch scheduling tools, console monitoring, and system alerting tools. Expert knowledge with process automation and mainframe systems environments. Experience working in a regulated industry (e.g., financial services or healthcare) Job Environment & Physical Requirements: This position typically operates in a professional office environment or hybrid/ remote setup Ability to remain in a stationary position (seated or standing) for extended periods of time while working on a computer. Ability to communicate effectively in person, over the phone, and via collaboration tools. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Opportunity: Community Impact Specialist Temp (Great Intern Opportunity) Dept: Community Impact Position Location: Various locations including our Raleigh home office, Coastal branch locations, college campuses, Coastal Credit Union Music Park, and employers across the Triangle. Hours: Approximately 20-25 hours per week. Schedule determined by programming and individual's availability and will vary from week to week. Length of Program: 10 Months Program Overview: Coastal Credit Union's Community Impact team cultivates partnerships, allocates funds, and promotes activities and events serving a variety of causes. The Community Impact Specialist Program offers participants the unique opportunity to engage with our team, corporate partners, Coastal internal departments, Credit Union members, and the local community. The program includes exposure to career pathways throughout the Credit Union industry and is designed, in partnership with local colleges/universities and community partners, to provide a comprehensive experience through diverse activities and events. Program Goals: * Provide specialist with hands-on experience in community engagement and financial education * Offer exposure to the credit union industry, emphasizing local economic development and community impact * Develop professional skills including leadership, communication, public speaking, and teamwork * Support Coastal's community projects and initiatives Program Components: * Be a brand ambassador: represent and promote Coastal Credit Union at community events * Gain insight and experience: through rotations across departments and external partners * Learn and develop professionally: Credit union operations, financial literacy, community impact, public speaking, skill building workshops * Participate in projects and presentations: work on a meaningful project and deliver a final presentation * Receive feedback & program evaluation through check-ins, performance coaching, and exit interviews Interested? Here are the qualifications we need to see on your resume: Education: * Currently enrolled in high school (minimum age 16) or college (undergraduate or graduate) Skills & Experience: * Proficiency in Microsoft Word, Excel, and social media platforms * Please provide a recommendation letter from a school advisor * NC work permit required if under the age of 18 For consideration visit ***************************************** . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 1/26/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at ********************. Request for reasonable accommodation will be considered on a case-by-case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." * Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Senior Member Services Representative must possess broad knowledge of all branch operational procedures and tools obtained through their work experience as well as a comprehensive understanding of all MSR responsibilities. They assist in training other employees in all MSR duties and act as a mentor to less experienced staff. Enhanced Expectations and Responsibilities at this Position Level* Prepare, order, and verify cash delivery and shipments. Demonstrate the ability to resolve problems across all delivery channels and independently utilize critical thinking. Review and take appropriate action on various reports. Provide employee support in resolving member and procedural problems. Research and resolve member complaints. Assist in the supervision of the Member Services Representative area including ensuring credit union policy and regulatory compliance. Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits at the direction of the Member Services Manager. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members' accounts are accessed for business purposes only. Follow all security and control procedures. Serve members by processing transactions in the appropriate system and balancing a cash drawer. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication. Operate a drive-through window as needed. Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Maintain a current and comprehensive knowledge of credit union products and services. Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals. Establish and facilitate member safe deposit box access. Obtain and execute Notary Public services as requested by management. Engage with community as requested by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Participate in additional training and continuing education. Regular attendance and punctuality are mandatory. Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Demonstrated ability to work independently and as part of a team. Excellent critical thinking and problem-solving skills. Effective listener and communicator. Effective with time management. Minimum of 4 years directly related experience strongly preferred. Consistently demonstrates SECU's Core Values. Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Sr Member Services Representative position. Employees are expected to achieve proficiency in these areas while in the Sr Member Services Representative position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Procurement Operations Analyst/Buyer is responsible for performing reviews of purchase requisitions, soliciting quotations RFX's (RFI, RFQ & RFP) and executing purchase orders (POs) for the procurement of products, goods, and services. Assist with the preparation and delivery of procurement work processes, tools, and technology training. Analyze purchases of products, goods, and services for opportunities to leverage spend, reduce expenses, streamline processes, and lower the total acquisition and ownership costs. Establish common standards, and implement effective purchasing methods, e.g., Blanket Orders, Catalogs, P-Cards, etc. The Procurement Operations Analyst/Buyer will work with the Sourcing Managers, vendors, internal departments, and stakeholders to identify opportunities and execute improvements to the Source to Pay (S2P) end to end process within the Credit Union. Duties & Responsibilities: Serve as a central point of contact for business units, internal stakeholders and vendors for supplier onboarding, purchase requisitions, purchase orders, purchase releases, catalogue buys and procurement cards for the procurement of all products, goods, and services. Assist Sourcing Managers as needed with execution of new and existing Credit Union contracts, agreements, and statements of work to achieve optimal terms and pricing as well as mitigate overall risk and ambiguity. Provide timely review of all purchase requests for completeness ensuring appropriate levels of approval have been obtained. Determine if existing contracts and or agreements are currently in place. Work with the Sourcing Category team on spend category strategies and plans as required. Ensure suppliers are efficiently and effectively onboarded via our supplier portal within the established processes, procedures, and controls. Prepare and solicit RFX's from suppliers as required. Assist with RFX engagements, understanding project requirements, evaluating potential bidders, and creating the RFP package for submission, reviewing vendor submittals, and taking proactive steps in the negotiation process to mitigate risk and guarantee performance by the vendors. Communicate, support and partner with IT, Asset Request Management (ARM), Accounts Payable (AP), Operations, Facilities and Branches to manage, streamline and improve the Source to Pay (S2P) and other applicable internal processes. Monitor and resolve vendor issues related to delivery, customer service and invoice discrepancies. Work with Accounting and business partners to ensure POs and invoices match for payments and PO closure. Assist with various reporting: spend, cost avoidance/savings, supplier management platforms and programs. Requirements: Excellent communications skills and strong customer service skills. Ability to manage multiple requests simultaneously effectively & efficiently. Experience in Word, Excel, and Power Point, as well as ERP systems. Ability to adapt to a changing environment. Education: Bachelor's Degree and 5 years sourcing, accounting or related experience or Associate's degree and 7 years sourcing or accounting experience, preferably within the Financial Industry. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Vice President of Post Foreclosure Sale and Repossession is a leadership role accountable for the direction, efficient execution, and compliant oversight of all post foreclosure and repossession processes including Real Estate Owned (REO) management, property marketing, eviction processes, and automobile repossession activities including direct vendors and asset disposition strategies across the credit union's secured product portfolio. The VP will lead efforts to minimize credit losses and maximize recovery through legal and vendor management, operational workflows, and adherence to all federal, state, and local regulations, investor and insurer guidelines, and internal policies. This leadership role involves directing and developing managers and staff, ensuring they provide quality service, accurate information, and empathetic support to members and vendors. Core responsibilities include helping define and fully executing on objectives, monitor optimal staffing, leveraging technology for enhanced performance, establishing clear performance metrics, ensuring firm regulatory adherence, and implementing continuous operational improvements to minimize losses and maximize recovery. The VP will also be accountable for staff and team human resources actions, productivity, training, and workload management, all while adhering to default management goals. This position requires operational expertise in default management, a proven ability to drive optimization, and proficient understanding of regulatory landscapes. Essential Responsibilities: Operations Management (40%) Oversee the day-to-day operations of the Post Foreclosure Sale and Repossession departments, ensuring all activities related to mortgages, HELOCs, consumer loans are processed accurately, timely, and in full compliance with all relevant laws and regulations (e.g., RESPA, TILA, FDCPA, Bankruptcy Code, etc.). Manage relationships with external legal counsel, REO Management and Marketing firms, Repossession and Remarketing vendors, investors and insurers, ensuring high-quality service, cost-effectiveness, and adherence to service level agreements (SLAs) for various collateral types. Develop, implement, and enforce policies and procedures for all Post Foreclosure Sale and Repossession activities specific to each product, including valuations, lien perfection, legal filings and collateral recovery and remarketing. Monitor Post Foreclosure Sale and Repossession timelines, milestone compliance, and case progression to ensure adherence to investor guidelines and regulatory requirements. Ensure timely and accurate reconciliation of all financial transactions related to Post Foreclosure Sale and Repossession across all product lines. Leadership and Staff Development (40%) Develop, implement, and continuously refine workflow and strategies for managing Post Foreclosure Sale and Repossession portfolios across credit union products (mortgage, HELOC, secured consumer loans), optimizing for recovery. Analyze portfolio performance trends, legal and regulatory developments, and economic conditions specific to each product type to proactively adjust strategies and operational workflow planning. Establish and monitor key performance indicators (KPIs) for all Post Foreclosure Sale and Repossession operations, driving continuous improvement in efficiency and effectiveness. Evaluate and implement new technologies, systems, or process enhancements to improve efficiency, accuracy, and compliance across all processes and product lines. Lead, mentor, and develop a high-performing and adaptable team of Post Foreclosure Sale and Repossession specialists and managers, across a range of products and legal complexities. Foster a culture of continuous improvement, compliance, accountability, and member-centricity within the department. Conduct regular performance reviews, set clear goals, and provide constructive feedback to team members, promoting professional growth. Oversee staffing, training, and resource allocation to effectively manage the varying demands of different processes and product lines. Regulatory Compliance (20%) Ensure all activities maintain strict adherence to federal, state, and local regulations including applicable knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements. Ensure teams and staff receive Training specific to Default Management including role-specific compliance training modules addressing function-specific regulatory requirements Develop and maintain robust internal controls for default management activities Implement quality assurance programs to monitor quality and compliance Required Education & Experience (Knowledge, Skills, & Abilities): Degree in Finance, Economics, Business Administration, or related field with advanced degree desired. Minimum of 12 years of progressive experience in mortgage and consumer servicing or related field, with at least 7 years in Default Management and/or legal/compliance practice. Demonstrated expertise in federal and state consumer financial protection laws, including SCRA, TCPA, UDAAP, FCRA, FDCPA, and NCUA/CFPB regulations Knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements related to Servicing including Collections and Default Management. Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ACES, ICE/MSP, ALS, NICE, Omilia, FDR, Default Manager, RDN, PACER/AACER and OnBase. Detailed understanding of Default Management processes including knowledge and proficiency with state foreclosure, eviction and repossession laws and decision-making Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls Proven success managing Default operations during periods of high-volume Proven ability to manage vendors relationships with complex service requirements Extensive background in real estate asset management, property marketing, and disposition strategies Proven experience in vehicle repossession, auction management, and automotive remarketing operations Background developing and administrating training programs for default management specialists Leadership Competencies and Knowledge, Skills & AbilitiesStrategic Vision and Decision-Making Advanced skills in property valuation, market analysis, and disposition strategy development including strong analytical skills for cost-benefit analysis, ROI calculations, and recovery optimization Ability to use data-driven insights to optimize workflow processes and resource allocation Implementation of technology enhancements that improve default management recovery rates, operational efficiency and compliance management. Implementing key performance indicators (KPIs) that drive business decisions and measure success including performance standards and accountability measures for all team members Experience translating business objectives into operational action plans Experience making difficult decisions balancing operational needs, compliance requirements, and financial objectives Team Development and Management Proven ability to recruit, develop, and retain top talent in default management Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities Ability to manage through organizational change and transformation initiatives Foster a positive, high-performance culture that emphasizes both results and employee engagement Communication Excellent verbal and written communication skills across all organizational levels Ability to translate regulatory and operational concepts into clear communications Negotiation skills with members, investors, insurers, regulators, and service providers Preferred Education & Experience (Knowledge, Skills, & Abilities): Experience at a top-tier credit union, mortgage servicer or financial institution Deep knowledge of regional real estate markets and automotive wholesale channels Real estate licenses (broker/appraiser), certified asset manager (CAM), or automotive remarketing certifications. Job Environment & Physical Requirements: Work is performed in an office setting, some hybrid or remote work for self and staff. Internal candidates meeting all requirements will be given preference. Other duties as assigned by leadership SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Review and approval of daily volume of loans to ensure proper documentation is included. Must have the ability to work closely with technicians, underwriters, and management. Is expected to have a comprehensive knowledge of all Real Estate Lending department functions and procedures. Must be familiar with primary functions of all Loan Administration departments. May be called upon to train entry level employees. Primary purpose: • Provide front-line support to lending personnel on the interpretation of lending policies, guidelines, and procedures related to all Real Estate Lending products • Assume a leadership role and provide guidance to other employees within the department. Job Duties: • Comprehensive underwriting of HELOC files and Mortgage files. • Document outstanding conditions to the loan processing team. • Document closing stipulations to the loan closing team. • Assist the Real Estate Team Leader maintaining procedures, manuals, checklists, and resources as delegated. • Train and mentor other employees as needed. • Assist branch personnel with real estate questions and concerns. • Intermediate training/exposure to all Loan Origination Systems. •Perform reviews and verifications of documents (credit reports, sales contracts, flood certificates, income documents, insurance documents, asset statements, appraisals, title reports, etc.). • Willingness to assist in all areas of operation as needed. • Accept other duties and responsibilities as assigned. Requirements/Qualifications: •Minimum of one (1) year in Mortgage Lending (Branch or Operations) or equivalent experience and at least six (6) months in current position (promotion or lateral). • Four-year degree, CCUE certification, or associate degree via the NC-CTP preferred. • Must have completed the Lending Certification Courses and Exam. • Basic understanding of MCC and FHLBA programs. • Have basic knowledge of MAP program and SECU*RE as it relates to underwriting. • Must meet department production and quality standards. • Maintain knowledge of real estate lending products, policies, and guidelines. • Maintain knowledge of secondary market guidelines (FNMA/FHLMC). • Meets compliance and regulatory standards in terms of loan processing and underwriting. •Demonstrate the ability to perform comprehensive underwriting/review of both HELOC and First Mortgage files assigned by management to ensure documentation is obtained and verified in accordance with Credit Union policy and guidelines. • Must be organized and detail oriented. • Must possess highest level of integrity and objectivity. • Must possess strong verbal and written communication skills, problem solving ability, and critical thinking skills. • Must understand and be dedicated to the Credit Union philosophy and work ethic. • Must be able to cooperate and collaborate with co-workers and others. • Must adhere to the work schedule and attendance policies established by the Credit Union. • Must be able to speak and write English fluently. Job Environment •Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone. • Possibility of remote/hybrid work. Physical Demands • Must be able to comprehend and carry out job demands. • Job requires a substantial amount of sitting and viewing computer screen. • Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. • Use hands and fingers to press telephone keypad and lift telephone receiver. • Answer and operate a telephone. • Lift up to 25 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Piedmont Advantage is seeking a Teller with a servant's heart and passion for making a difference to join our Mooresville branch team. The Teller will work in cooperation with the front line staff to assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Essential Functions & Responsibilities: Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and traveler's checks to members; transfers amounts from member accounts as directed. Cross-sells credit union services. Post transactions to member accounts and maintain member records. Balances cash drawer and daily transactions. Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Other duties as assigned. Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone. Education, training, experience: One month to twelve months of similar or related experience. Holds a high school education or GED. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Desk work may involve motivating or influencing others. Provides prompt, accurate, courteous, friendly, timely and professional service to all members. Maintains a professional work environment and businesslike appearance. Bilingual Preferred Physical Requirements: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is: Regularly required to sit, stand, talk, see and hear. Required to possess dexterity to operate standard office equipment Occasionally required to lift 20 pounds or more Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to an office environment. The noise level is usually low. Equipment required for this position: Standard office space and equipment Standard PC equipment and printers Telephone and/or headset Benefits: Medical Insurance • Vision Insurance • Dental Insurance • 401(k) Plan with a competitive Employer Match • Credit Union Paid Life Insurance (of two times your annual salary) • Long & Short Term Disability Insurance • Flexible Spending Accounts • Health Savings Accounts (HSA) • Paid Time Off • 10 Holidays throughout the year • PACU Day • Community Volunteer Opportunity This Job Description is not a complete statement of all duties and responsibilities comprising the position. ONLY THE MOST QUALIFIED CANDIDATES WILL BE INTERVIEWED.

Job Title: Network Engineer Raleigh, NC. Hybrid Position, must live locally. The Network Engineer designs, implements, and maintains network technologies including enterprise VolP, telecommunications, routers, switches, firewalls, and wireless platforms. The role works closely with the Sr. Network Engineer to provide detailed network designs, implementation plans, migration/rollback strategies, and disaster recovery plans. The Network Engineer also works closely with internal staff, business units, and vendors to ensure stability and availability of the network infrastructure and network capacity. As a key contributor to the Coastal team, your responsibilities will be: * (30%) Designing and implementing network devices and applications (core network and branch networks routers and switches), Wireless networks, data circuit and telecommunications, cable management, corporate VoIP, data center DMZ's, enterprise network management and reporting tools, and other supporting network technologies. * (30%) Assisting and supporting the on-going development of enterprise IT network management and strategies including all LAN/WAN devices, network modifications and upgrades, enterprise network monitoring/alerting, network uptime and usage statistics/reporting, incident response, and assisting or leading the planning, execution, and project management role of small-medium size IT based projects. * (20%) Identifying, assessing, and mitigating network impacts to the organization. * (20%) Integrating network management, support, and requirements into the Systems/Network production implementation certification processes. Interested? Here are the qualifications we need to see on your resume: Experience: * Four years' experience with the implementation, operation, and support of enterprise networks and supporting technologies * Cisco hardware and collaboration experience preferred * Experience in a depository institution preferred Education: * IT related college degree or three additional years of experience * At least one of the following certifications is required: CCNA, CCNP, CCNP - Collaboration (Voice) Essential cognitive/physical/social requirements of position: Must be able to learn and retain information; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis. For consideration visit ***************************************** . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 1/21/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at ********************. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." * Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans

Job Description About the Role: As a Loan Specialist, you will play a critical role in facilitating the loan process for members by evaluating their financial information and determining their eligibility for various loan products. Your primary objective is to guide members through the loan application process, ensuring accuracy, compliance, and timely processing. You will collaborate closely with members and loan officers to deliver tailored lending solutions that meet both member needs and regulatory standards. This role demands a strong understanding of lending policies, risk assessment, and member service excellence to maintain high satisfaction and minimize loan default risks. Ultimately, your work will contribute to the financial well-being of members and the overall success of the lending program at Marine FCU. Minimum Qualifications: High school diploma or equivalent. At least 2 years of experience in loan processing, underwriting, or a related financial services role. Strong knowledge of loan products, credit analysis, and lending regulations. Proficiency with loan origination software and standard office productivity tools. Excellent communication and interpersonal skills to effectively interact with members and internal teams. Preferred Qualifications: Experience working with diverse loan types including personal, auto, and credit cards. Familiarity with federal and state lending laws, including the Equal Credit Opportunity Act (ECOA) and Truth in Lending Act (TILA). Demonstrated ability to manage multiple loan files simultaneously while maintaining attention to detail. Responsibilities: Review and analyze loan applications to assess creditworthiness and eligibility based on established lending criteria. Communicate with members to gather necessary documentation, explain loan options, and provide guidance throughout the application process. Coordinate with underwriting and compliance teams to ensure all loan files meet regulatory and company standards. Prepare and present loan proposals and documentation for approval, ensuring accuracy and completeness. Monitor loan processing timelines and follow up on outstanding items to facilitate prompt loan closings. Maintain detailed records of member interactions, loan decisions, and documentation in compliance with data protection policies. Cross offer additional services to enhance and protect the member's lending product. Stay updated on changes in lending regulations, market trends, and product offerings to provide informed advice to members. Skills: The required skills enable the Loan Specialist to accurately evaluate member financial information and determine loan eligibility, ensuring compliance with regulatory standards. Strong communication skills are essential for explaining complex loan terms and guiding members through the application process with clarity and professionalism. Proficiency in loan origination software and data management tools supports efficient processing and documentation of loan applications. Together, these skills ensure the Loan Specialist can deliver high-quality service, maintain regulatory compliance, and contribute to the institution's financial performance. Monday- Friday, 8:00AM-5:00PM 40 hours weekly

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities • Comply with all Credit Union policies and regulatory requirements. • Ensure all member information remains confidential, and members' accounts are accessed for business purposes only. • Follow all security and control procedures. • Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. • Adhere to SECU Check Acceptance Guidelines and Hold procedures. • Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication. • Answer phones and assist members with service requests. • Operate a drive-through window as needed. • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. • Evaluate daily mobile and automated teller machine check deposits. • Help verify and prepare cash delivery and shipments. • Interact with other departments to facilitate member request. • Organize, file and scan documents daily. • Process foreign and domestic wire transfers. • Help order and return foreign currency. • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. • Begin learning to open basic accounts while following MIP procedures for existing members including share, money market, checking, and Share Term Certificates with experienced MSR/MSO supervision. • Learn CXone and be able to assist MSS as requested. • Begin obtaining basic knowledge of Financial Advisory and Real Estate products and services offered by SECU (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and provide referrals as needed. • Maintain daily and monthly records for various reports - i.e., return items, forgeries. • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. • Participate in additional training and continuing education to enhance knowledge of branch operations. • Regular attendance and punctuality are mandatory. • Complete additional tasks assigned by management and other administrative duties as needed. Minimum Requirements • Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). • Consistently demonstrates SECU's Core Values • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union. • Must have good communication skills, both verbal and written. • Must have good problem-solving skills. • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The Senior Vice President of Default Management will lead all aspects of the organization's default management operations, including loan loss mitigation processing, foreclosure processes, bankruptcy management, repossession activities, and REO portfolio management. This senior leader will ensure regulatory compliance across all default operations while driving operational efficiency and minimizing losses. The ideal candidate will possess extensive experience in creditors' rights laws, mortgage and automobile servicing regulations, and Fannie Mae/Freddie Mac and Mortgage Insurance guidelines and requirements. They will also be responsible for the oversight, productivity, training, coordination and balancing of workload assigned to default management staff ensuring strategic goals remain aligned and are met within expense management and cost control guidelines. Essential Responsibilities: ResponsibilitiesLoan Loss Mitigation Oversight (30%) Direct all loan modification and loss mitigation programs, ensuring compliance with investor and insurer guidelines and regulatory requirements Oversee the end-to-end process including applications, underwriting, processing, and closing of loan workout solutions Establish and monitor performance metrics for loss mitigation activities to maximize portfolio performance Develop and implement strategies to increase workout success rates and minimize losses Collaborate with management and staff to identify early intervention opportunities for members experiencing financial hardship Default Process Management (35%) Lead foreclosure, bankruptcy, repossession and REO teams to ensure efficient, compliant operations and optimal asset recovery Develop comprehensive repossession strategies, including vehicle remarketing, redemption processes, and deficiency balance management Establish repossession compliance frameworks aligned with state-specific regulations and consumer protection laws Design and implement skip tracing protocols and voluntary surrender programs to minimize costs related to repossession and foreclosure. Oversee the performance and vendor management for all default-related services, including attorneys, repossession and remarketing companies, inspection, preservation and valuation services. Develop strategies to reduce timeline delays and costs associated with default processes Implement and maintain quality control procedures throughout all default operations Monitor and address any potential backlogs in all default-related workflows Regulatory Compliance and Risk Management (35%) Ensure all default management operations adhere to federal, state, and local regulations Maintain comprehensive knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and investor/Insurer requirements. Establish and monitor rigorous service provider oversight frameworks, including performance scorecards, compliance monitoring, and remediation processes Manage service provider compliance reviews and risk assessments, ensuring adherence to regulatory standards and contractual obligations Design and implement service level agreements (SLAs) that hold vendors accountable for both operational performance and regulatory compliance Collaborate with legal and compliance teams to implement new regulatory requirements Develop, maintain and administer policies and procedures that mitigate regulatory and operational risks Oversee regulatory self-examinations and audits related to default operations Required Education & Experience (Knowledge, Skills, & Abilities): Degree in Finance, Economics, Business Administration, or related field with advanced Juris Doctor (JD) degree desired. Minimum of 15 years of progressive experience in mortgage and consumer servicing or related field, with at least 10 years in default management or creditor rights law and/or compliance practice. Demonstrated expertise in federal and state consumer financial protection laws, including RESPA, FCRA, FDCPA, and CFPB regulations In-depth understanding of judicial and non-judicial foreclosure processes, repossession/remarketing requirements and bankruptcy rules across multiple states Comprehensive knowledge of Fannie Mae, Freddie Mac and MI servicing guidelines and requirements related to Servicing including Default. Experience managing relationships with mortgage insurance providers including MI claims filing, curtailment prevention and optimizing claim recoveries. Thorough understanding of mortgage and consumer loan servicing operational systems and technologies. Experience preferred with systems including but not limited to ICE/MSP, ALS, NICE, FDR, Default Manager, RDN, PACER/AACER and OnBase. Knowledge and proficiency with loss mitigation underwriting criteria and decision-making processes. Experience in analyzing default portfolio performance metrics and trend analysis. Related experience leveraging data analytics and predictive modeling to drive default management strategies and optimize outcomes Related experience implementing data and technology solutions that enhance workflow efficiency, automate decision-making, and improve compliance controls Related experience in managing foreclosure, bankruptcy, repossession and REO processes at scale. History of navigating complex regulatory changes and implementation Direct experience working with Fannie Mae and/or Freddie Mac and MI servicing guidelines Proven success managing large-scale default or related legal/compliance operations during periods of high volume Leadership Competencies and Knowledge, Skills & AbilitiesStrategic Vision and Decision-Making Ability to develop and execute long-term strategies for default management operations, including reducing losses and improving asset recovery rates Be aware and act proactively to market trends and regulatory changes that impact default operations Ability to execute innovative approaches to complex default management challenges Ability to use data-driven insights to optimize workflow processes and resource allocation Advocate for technology investments that improve operational efficiency and compliance management Establish key performance indicators (KPIs) that drive business decisions and measure success Knowledge in leveraging predictive analytics to identify at-risk loans and implement early intervention loss mitigation strategies Team Development and Management Experience leading larger, diverse teams across multiple operational functions Proven ability to recruit, develop, and retain top talent in specialized roles Mentorship skills and commitment to employee growth and development including identifying training needs and coordinating training priorities Ability to manage through organizational change and transformation initiatives Communication Excellent verbal and written communication skills Experience interacting, Influencing and presenting to executive leadership including the ability to influence others to accept practices and approaches. Ability to translate complex regulatory and operational concepts into clear communications Negotiation skills with investors, insurers, regulators, and service providers Collaborative approach to working with other credit union leadership team members Preferred Education & Experience (Knowledge, Skills, & Abilities): Certified Mortgage Banker (CMB) designation or other industry certifications such as CRCM (Certified Regulatory Compliance Manager) or CSRP (Certified Servicing Risk Professional) Continuing default servicing, legal and/or compliance education focused on creditors' rights, repossession and bankruptcy law Experience at a top-tier credit union, mortgage servicer or financial institution Experience working with specialty loan products (e.g., reverse mortgages, manufactured housing) History of successfully working to implement new default management or related technology platforms Background working with CFPB, or other regulatory bodies on default-related matters Job Environment & Physical Requirements: Work is performed in an office setting, some hybrid or remote work for self and staff. Other duties as assigned by leadership. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose Lead Member Services Officers should have a broad thorough knowledge of all branch operational procedures. Lead MSOs will assist with resolving member issues and complaints across all delivery channels and mentor less experienced staff. Lead MSOs are expected to be leaders in the branch, to manage the branch in the absence of the VP/SVP and Assistant Branch Manager, and take a leadership role in loan underwriting, ensuring team member training is completed, and/or collections. They should be willing to assist and supervise in all areas of branch operations. Enhanced Expectations and Responsibilities at this Position Level* Assist in the management of the branch. Take a leadership role in the branch for one or more of the following: Oversee loan review processes to ensure that loans are underwritten in accordance with SECU policy and that all staff are up to date with lending policies. Supervise the collections process for the branch office. Serve as a mentor for newer staff in all areas of Member Services Officer operations. Take leadership role in any other area(s) identified by management Act as a liaison(s) to Loss Mitigation and submit any required reporting of collection efforts conducted by branch staff. Serve as a resource in specialized deposit accounts and survivor relations.: Assist Mortgage Loan Originations in non-Mortgage Loan Origination functions. Performance Expectations and Essential Responsibilities* Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential and members' accounts are accessed for business purposes only. Follow all security and control procedures. Completion of Consumer Lending Program (CLP) courses. Passing score on CLP Exam required within 6 months of hire. Assist members in all areas of consumer lending. Review and approve loans within lending limits that are outside the limits of less experienced staff. Contact members and document efforts regarding deposit and/or loan collection reports as directed by management. Serve members by processing transactions in the appropriate system. Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures. Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication. Assist with balancing automated teller machines, teller cash dispenser, and coin sorter. Help verify and prepare cash delivery and shipments as directed by management. Interact with other departments to facilitate member requests. Organize, file and scan documents daily. Process foreign and domestic wires. Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures. Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency. Troubleshoot problems with member accounts, cards, and on-line access including processing disputes. Maintain a current and comprehensive knowledge of credit union products and services. Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals. Review and take appropriate action on various reports. Establish and facilitate member safe deposit box access. Perform subsequent advances on existing open and home equity lines of credit. Execute Notary Public Services as assigned. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor. Provide employee support in resolving member and procedural problems. Independently research and resolve member complaints. Assist with the supervision of the Member Services Officer area including ensuring credit union policy and regulatory compliance. Assist Member Services Manager with reconciliation of Member Services Representative items including end of day balancing and outage reconciliation. Organize community events as requested by management. Participate in additional training and continuing education. Regular attendance and punctuality is mandatory. Complete additional tasks assigned by management Minimum Requirements Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). Minimum 7 years of directly related experience strongly preferred. Demonstrated ability to work independently and as part of a team. Must have demonstrated excellent critical thinking skills and problem-solving skills, and good judgment. Demonstrated ability to train others and serve as a mentor to less experienced team members. Must possess an aptitude for meeting people and developing member confidence, and trust in Credit Union. Must have excellent communication skills, both verbal and written. Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation. Must be self-motivated and dependable. Must have good time management skills and have demonstrated an ability to manage competing priorities effectively. Consistently demonstrates SECU's Core Values. Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine. Physical Demands Must be able to comprehend and carry out job demands. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 10-15 pounds. * Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Lead Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Lead Member Services Officer position. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Train in the design and modification of processes and controls for all Check Services processing systems and applications: VSoft Branch Item Capture, VSoft BOS2 (including ATM Deposit Automation and Mobile Check Deposit) VSoft BOS1(Back-Office processing, Exception processing), Special Handling Notices, NSFF, ODFF, NSFA, Another Chance and others. The trainee will: Acquire basic knowledge of file formats and industry requirements, sort patterns, database specifications, workflow designs, and branch and operations user functionality. Learn to test and document any required operating system updates and database or security patches to ensure applications' compatibility. Build on basic working knowledge of all systems that interact with Check Services applications, e.g., Active Directory, IDM (Image), OnBase, , Oracle, Windows, ATM, DDA, Time, Overdraft, EngageOne, etc. Acquire technical knowledge of VSoft applications and other dependent systems and functions, e.g., Oracle, Windows, AFT, FTP, etc. Acquire working knowledge of the rules and regulations pertinent to all application processes. System-integrated testing of all application and hardware updates from vendors and in-house design team. Learn about the creation and documentation of all application processes. Execute test scripts successfully for every work flow use case. Report functional deficiency during testing and work with senior staff and support to resolve. Test applications and all corresponding functionality in lower-level VSoft environments and migrate changes through each before delivery to production Test user-requested enhancements for Branch Item Capture, BOS2 and BOS1 processing as well as updates required by vendor or for organizational compliance standards. Attend project meetings within department as well as with other user groups and technical project staff. Train in other Check Services departments to obtain working knowledge of business user functionality and needs. Assist when needed in any area of Check Services departmental operations with processing or problem resolution. Assist with maintaining department procedural guides. Must maintain cohesive working relationships with other user and technical support groups. Must maintain professionalism at all times. Perform all other duties assigned by management team. REQUIREMENTS: Education: Must have five consecutive years of full-time SECU service and CCUE or Associates of Arts degree via the NC College Transfer Program (NC CTP). Experience: Must have at least one year of check application experience in back-office check processing environment Prefer at least one year of experience with VSoft testing in lower-level environments and have maintained active involvement in all system testing and implementation. Prefer at least one year of experience in deposit account applications testing. Must have background in branch or contact center operations or other back-office operations Must be proficient with MS Office, particularly Excel. Prefer proficiency in writing, interpreting, testing and implementing Excel VBA. Must have high-level understanding of “background” services used by applications in order to resolve branch and back-office issues. Must be familiar with the rules and regulations pertinent to all application processes (Reg CC , UCC, Check 21, NC GS, etc.) Must be highly motivated to learn new systems, products, and skill. Must be a self-starter and require little supervision. Must have excellent oral and written communication skills and good presentation abilities. Must be dedicated to the SECU philosophy and work ethic. Must be flexible in job assignments and duties as well as strong multi-tasking abilities. Must be able to adapt well to a dynamic work environment. Must be able to work well under pressure in critical situations with tight deadlines (production issues.) Must be able to be cordial and to cooperate and collaborate with co-workers, management and vendors. Must be well organized, detailed oriented, and be able to prioritize tasks to ensure organizational goals are met. Must be willing to travel. Must be willing to work fluctuating or additional hours including overnight or weekends as needed for testing, implementation or troubleshooting system issues. Must be able to speak English fluently. JOB ENVIRONMENT: Office setting with physical proximity to other employees with normal background noise and/or work remote as deemed necessary. PHYSICAL DEMANDS: Must be able to comprehend and carry out verbal and written instructions. Job requires a substantial amount of sitting. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone key pad and lift telephone receiver. Must be able to comprehend phone calls. Must be able to lift 5 pounds. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

Job Title: Consumer Loan Advisor Raleigh, NC. Hybrid Position, must live locally. The Consumer Loan Advisor meets loan fulfilment, turn-time and quality assurance goals for members and potential members who apply for consumer loan products via online, phone, mobile, and branch network channels while serving as the primary contact to facilitate their loan application experience from start to end. The role recommends appropriate consumer lending products and Credit Union services, understands their credit profile and membership performance, and answers any questions they may present. The advisor also works with underwriters, processors, branch personnel, and other departments in support of the member's loan application experience. As a key contributor to the Coastal team, your responsibilities will be: * (45%) Uncovering and addressing member needs by clearly communicating appropriate recommendations, utilizing a comprehensive understanding and knowledge of Credit Union key objectives, products, and service solutions. Maximizing opportunities to cross sell loan products to meet origination goals and year-over-year growth goals for home equity, vehicle loans, personal loans and credit cards. * (15%) Managing workflows and pipeline production to enable excellent servicing levels, responsiveness, and accessibility for direct members and potential members. * (15%) Analyzing financial and credit information to recommend financial planning services, increased loan approvals, or make referrals to business partners when appropriate. * (15%) Communicating approvals, counter offers, and adverse decisions to members while maintaining rapport and negotiating decision-change requests as warranted. * (10%) Serving as a subject matter expert in the areas of consumer credit: vehicle loans, personal loans, and credit cards for all internal inquiries; Working in tandem with credit underwriter, branch personnel and members to structure the best loan option to fit needs to meet corporate sales and service goals. Interested? Here are the qualifications we need to see on your resume: Experience: * Six years of financial services experience including three years of consumer lending sales, origination, or processing experience of vehicle, credit card, and personal loans * Experience in a role requiring meeting and/or maintaining individual turn-time goals, managing workflows, and handling production pipelines * Experience reading and interpreting Credit Bureau information Education: * High school diploma or GED; related bachelor's degree preferred Essential cognitive/physical/social requirements of position: Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis. For consideration visit ***************************************** . You can also scroll back up to the top of this page to the "Apply Now" section. Deadline for Application: All resumes must be received on or before 1/19/2026 Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at ********************. Request for reasonable accommodation will be considered on a case by case basis. "It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together." * Tyler Grodi, CEO VEVRAA Federal Contractor Equal Opportunity/Affirmative Action Employer Minority/Female/Disability/Veterans

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Senior Mortgage Loan Specialist must have a thorough knowledge of all aspects of real estate lending and servicing. The position requires advanced knowledge of income and secondary market standards and the ability to perform with a high level of accuracy. The senior level position is proficient in real estate subject matters and can assist Associate MLS and MLS with complex lending scenarios and decisions. Duties Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process via phone, digital delivery, email, and chat. Independently assess and underwrite real estate loan applications including but not limited to applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk with the ability/authority to extend credit or deny for real estate loan products within assigned tiered approval lending limits. Communicate approval or denial decisions to members in a clear and professional manner. Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions. Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance as needed. Seek guidance for complex lending situations and approval authority from a District MLS or above. Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information. Assist membership with servicing of existing mortgage and home equity loans. Follow up with prequalified applicants and on other leads in a timely and effective manner. Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term, and market conditions. Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration. Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance. Educate members on available services and make referrals for other Credit Union products and services based on their needs. Ensures well documented, easy to review loan application history notes within the Loan Origination System. Work with Lending Contact Center to provide assistance with mortgage lending calls when needed. Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities. Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice. Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume. Work with lending contact center to provide assistance with mortgage lending calls when needed. Consumer unsecured lending as assigned. Answer phone and perform other clerical duties as needed. Complete additional tasks as assigned by management. Requirements Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP). All of the modules at the Assoc. MLS and MLS levels must have been completed prior to appointment to Sr. MLS: Checking Accounts Member Eligibility Money Market Share Accounts SECU Policies Overview Share Accounts Lending Overview NCUA Coverage Cooperative Principles Online Services We Are SECU! SECU's Member-Facing Websites Branch Security Measures Account Titling & Designations Funds Transfer Member Identification Check Acceptance MARGO Platform Account and Profile Maintenance Advances Safe Deposit Boxes Wires Credit Cards Estate Basics Financial Advisory Services (FAS) Overview Life Stages & Events Has demonstrated proficiency in all aspects of the Associate MLS and MLS roles. Minimum of 5 years' mortgage lending experience strongly preferred. Minimum tier 3 lending limits. Demonstrated proficiency at current lending approval authority. Must possess the highest level of integrity and objectivity. Must possess excellent communication skills, both verbal and written. Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc. Must have strong networking and relationship development skills. Meets compliance and regulatory standards. Makes lending decisions consistent with SECU loan policies. Has or is eligible to be registered as an active MLO with the NMLS. Must be organized and meticulous. Must be willing to engage in ongoing training and professional development. Must have basic computer skills with an ability to learn more complex software for processing of applications and completing loan servicing. Has completed all required quarterly training courses & other training assigned by management. Consistently demonstrates SECU's Core Values. Recommendation of VP/SVP and RELO VP/SVP required for advancement to this level. Must be able to speak and write English fluently. Must understand and be dedicated to the Credit Union philosophy and work ethic. Must adhere to the work schedule and attendance policies established by the Credit Union. Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment. Job Environment Office setting with physical proximity to other employees and members. Some background noise from other employees, copy machine, and telephone. Some local travel may be required. Physical Demands Must be able to comprehend and carry out job requirements. Job requires a substantial amount of sitting and computer usage. Use hands and fingers to press keys on a computer keyboard to enter or retrieve information. Use hands and fingers to press telephone keypad and lift telephone receiver. Answer and operate a telephone. Lift up15 lbs. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law. Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.