Coat check attendant job description

The Opportunity

Delaware North Gaming is hiring seasonal Coat Check Attendants to join our team at Finger Lakes Gaming in Farmington, New York. Full time and Part time $13.20/Hour!

Monday - Thursday: Noon - Midnight

Friday - Sunday: 10am - 1am

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities

* Welcomes guests, take coats and puts a ticket on a hanger, and gives a corresponding ticket to guest.
* Returns coats to guests upon receipt of the ticket and verifies with a ticket on the hanger.
* Handles guest relations and minor guest disputes.
* Maintains a safe work and guest environment.
* Treats each person, guest, or associate as an individual and in a professional manner.
* Demonstrates skill in dealing with guest complaints, using active listening skills to control difficult situations, and maintaining guest goodwill.
* Other duties as assigned.

Qualifications

* At least 1 year experience in front desk customer service.
* Must be able to obtain and maintain a state gaming license.
* Strong written and verbal communication skills.
* Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill.
* Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance.

Physical Requirements

* Ability to lift or carry 50 pounds.
* Ability to stand 100% of the time.
* Exposure to high volume noise.

Who We Are

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

• Paid time off for full and part-time team members.
• Health, Dental, and Vision Insurance for qualified team members.
• 401k - company match
• Parking and transit benefits
• Complimentary club membership and employee discounts
• Flexible schedules

The Opportunity

Do you have a passion for hospitality? Love providing outstanding customer service? East Bank Club is looking to add a Coat Check Attendant to our team!

The Coat Check Attendant is responsible for greeting and welcoming members and guests in a warmly manner while accommodating their checked item needs.

Job Responsibilities:

• Treat members, guests & employees with fairness, integrity, positivity, and consistency.
• Deliver a strong & consistent work ethic.
• Accept item(s) checked by members and guests by following number system implemented.
• Return of proper item(s) to members and guests, following the same number system.
• Thorough understanding of our check system upon inquiry.
• Have a general familiarity of the Club in order to answer members inquiries.
• Ability to keep Coat Check organized and items in numerical order.
• Ability to make movements with fingers, hands, wrists, and arms.
• Ability to grasp and reach, sometimes above shoulder level.

Requirements

• Similar experience preferred.
• Ability to work well with others under pressure.
• Ability to multi-task.
• Great communication skills with the ability to handle difficult situations.
• Great organizational and time management skills.
• Schedule flexibility. Must be available to work various shifts (early mornings, late evenings and weekends).
• Must be able to lift up to 25 lbs.
• Must be able to sit and stand for sustained periods of time.

Diversity, Inclusion, and Belonging Matters:

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds.

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.