Coates Group jobs - 24 jobs

A leading global technology company in Chicago is seeking a Senior Director of Engineering to lead engineering execution and technical outcomes for North American product roadmaps. The ideal candidate will have over 10 years in software engineering, including 5+ in technical leadership. Responsibilities include driving engineering quality, managing technical debt, and building a high-performing engineering team while ensuring alignment with business strategy. This role offers competitive compensation of $160,000 - $200,000 per year. #J-18808-Ljbffr

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. Are you passionate about building relationships, solving problems, and creating exceptional franchisee experiences? Coates Group is looking for a Franchisee Engagement Specialist to champion communication, drive digital adoption, and improve operational excellence across our McDonalds franchisee network.Responsibilities: As a vital liaison between Coates Group and our franchisee partners, you'll: Drive Engagement: Support the development and execution of franchisee engagement strategies, with a focus on digital platform adoption and training. Lead Communication: Craft clear, compelling materials-email templates, portal content, scripts-and manage consistent, brand-aligned messaging. Enhance Experience: Gather franchisee feedback, identify key insights, and collaborate cross-functionally to deliver process improvements. Support Training: Help design and deliver franchisee-facing training programs to maximize proficiency in digital tools and customer engagement strategies. Champion Insights: Analyze CSAT, NPS, and survey data to identify opportunities, recommend improvements, and report findings during Quarterly Business Reviews. Foster Relationships: Serve as a trusted escalation point and maintain strong, proactive relationships with franchisees through regular meetings, committee participation, and charity event involvement. Execute Operational Excellence: Track and manage key performance indicators, survey follow-ups, and internal initiatives to ensure timely, high-impact outcomes. Qualifiactions: 3+ years in franchise/restaurant operations, customer service, or digital transformation Strong understanding of digital platforms and how they drive performance Excellent relationship-building, communication, and project management skills Proficiency in Salesforce or similar CRM systems Analytical mindset with the ability to turn feedback and data into actionable results Willingness to travel for market visits, training, and relationship-building Capabilities: Work with some of the most iconic QSR brands in the world Shape the franchisee experience at the intersection of technology and operations Collaborate with a passionate, innovative, and people-first team Enjoy a dynamic environment that rewards creativity, initiative, and results Full Salary Range: $61,000 (minimum), $65,500 (midpoint), $70,000 (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Full-Stack Engineer will lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to deliver high-quality Content Management System (CMS) features, driving architectural decisions, and ensuring scalable and robust solutions. By leveraging deep expertise in TypeScript, cloud infrastructure, and object-oriented programming, this Senior Engineer will play a pivotal role in mentoring team members, leading complex projects, and fostering a culture of technical excellence and proactive innovation.Responsibilities: Technical Leadership: Lead the design and implementation of scalable, maintainable digital menu board features and services, ensuring alignment with business goals. Strategic Mentorship: Mentor and guide junior engineers, fostering a collaborative and growth-oriented development environment. Architectural Oversight: Define and uphold architectural standards and best practices for system design and development. Quality Assurance & Code Review: Drive quality through robust testing, code reviews, and the adoption of best practices across the development lifecycle. Cloud Infrastructure & DevOps Collaboration: Partner with DevOps teams to optimize cloud infrastructure, ensuring high availability, scalability, and security. Innovation & Continuous Improvement: Lead initiatives to incorporate emerging technologies and practices that enhance product performance and team efficiency. Qualifications & Experience: Technical Skills: Extensive expertise in TypeScript, JavaScript, and object-oriented programming. Advanced backend development skills with frameworks like NestJS and Express. Proficient in frontend frameworks: Angular & React. Strong architectural design skills and experience implementing scalable systems. Deep knowledge of cloud infrastructure, preferably AWS, and DevOps practices. Additional Knowledge (Preferred): Bachelors Degree in Computer Science (or equivalent experience and/or certifications). Experience with CMS development and digital signage solutions. Proven track record of leading technical teams and delivering enterprise-level projects. Advanced understanding of security best practices in cloud environments. Success Factors: High-Impact Feature Delivery: Consistent execution of complex features and enhancements with measurable positive impact on client satisfaction. Team Development & Retention: Effective mentoring and leadership resulting in a skilled, cohesive, and motivated engineering team. Technical Strategy Execution: Successful implementation of strategic technical initiatives aligning with organizational objectives. Cross-Functional Influence: Demonstrated collaboration with cross-functional teams, leading to improved product outcomes and streamlined workflows. Capabilities: Strategic Technical Leadership: Leads by example, guiding teams with deep technical insight and strategic vision. Innovation Mindset: Proactively introduces and implements innovative solutions to complex problems. High Accountability: Owns outcomes and drives projects to successful, high quality, outcomes. Effective Communication: Articulates complex technical concepts clearly to diverse audiences. Adaptability: Thrives in fast-paced, evolving environments with rapidly changing business needs. The annual base salary range for this position is based on the candidate's experience, qualifications, and skill set. The position is also eligible for an annual discretionary bonus. In addition, Coates Group, offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. This role provides escalation and specialized support to our internal and external stakeholders throughout an order/project's lifecycle. Through critical thinking with a solution-based mindset, this individual can help identify trends, solve for systemic changes while executing task with a customer first mindset. The Sales Support Specialist contributes to the success of project initiatives, the customer journey and over all health of the quoting to invoice process. Responsibilities: High valued projects to drive revenue and growth Cross collaborative communications (Internal/external Stakeholders) Executes high risk items Tracks, communicates and solutions for process gaps Deescalates customers and situations to maintain a positive customer experience Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email. Resolve customer complaints and concerns with professionalism and empathy. Cross collaborative communications/partnership (Internal/external Stakeholders) Project/Order documentation management Ensuring proper order maintenance to create seamless invoicing flow Qualifications: High school diploma or equivalent; Bachelor's degree is a plus. 2 years of Customer service background Experience in SalesForce (i.e. Able to build reports, cases and flows) Proficient in Microsoft Office, particularly Excel. Capabilities: Strong written and verbal communications skills Understanding situational impact Ability to deescalate customers High level critical thinking abilities Effective collaboration with internal and external stakeholders Ability to build and maintain positive customer relationships Solution based mindset About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive‑thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family‑owned business and the innovative spirit of a start‑up, both of which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. This role is one of embedment, engagement and management, supporting the business in cultivating and maintaining a people and performance centric culture at Coates. Through the collaborative design and deployment of impactful learning and development programmes, tools and resources and close engagement with the business to guide and coach the embedment of leadership practices and processes that drive performance, the role aims to help elevate leadership capability and behavioural consistency, in order to positively impact organisational performance, employee engagement, career progression, diversity and culture. The ODBP will also operate as an agile SME to both the P&C team and the business, engaging directly with business clients and in collaboration with PCBPs, as needed, to embed, coach, educate and advise around core capability and org design principles. Accountabilities Increased Leadership Bench Strength and Impact Support global design and lead local execution and embedment of leadership programmes through facilitation, coaching and ongoing feedback to PCBPs and global OD lead. Leverage leadership lifecycle (recruitment, onboarding, promotion, etc.) to increase OD touch points and elevate leadership accountability, impact and profile, contributing to leadership @Coates being considered a prestigious position. Complement corporate process milestones (goal setting, performance reviews, etc.) with timely and relevant leadership workshops, consulting and governance. Job Architecture Governance and Rigor Establish and embed local org design principles and practices that balance global job architecture integrity with recruitment agility. Build and consult on Job Families and Role Charters, both internally to P&C as well as the business. Provide coaching, guidance and structured frameworks that improve organisational maturity in outcomes‑based role definitions. Segment Organizational Effectiveness Partner with PCBPs to support segment initiatives - change management, critical capability uplifts, Segment LT effectiveness, skills assessments, engagement shifts. Segment implementation of development experiences and resources, aligned to local capability and outcome needs. Local adaptation and execution of DEIB initiatives (committees, celebrations, workshops, etc.). Maximise utilisation of OD platforms and tools, such as LinkedIn Learning, HiBob, SharePoint, Playbooks, repositories, etc. Internal (P&C) Capability and Impact Uplift Identify, scope and apply development initiatives that elevate P&C impact - e.g. interviewing impact, trusted advisor, org design principles, adult learning theory, coaching frameworks, etc. Develop tools, resources, frameworks, etc. that assist in elevating P&C maturity and impact. Innovate in the integration of OD related technology to improve the learning experience and impact. Talent Planning Effectiveness Embed Talent planning and development activities, processes, tools (succession, critical roles, business continuity, HiPo programmes, etc.). Develop and embed agreed frameworks and expectations around performance and potential identification. Educate business on talent management principles and ensure consistent and objective TM practices across segment. Capabilities Ability to engage and collaborate across all stakeholder groups at all levels of seniority. Facilitation and presentation skills. Strong organisational techniques and ability to prioritise. Exemplary written and verbal communication skills. Ability to operate and thrive autonomously. Adaptability and agility, enthusiasm for change. Commercial and operational mindset. Qualifications Bachelor's or Master's degree in Organisational Development, HR or relevant discipline coupled with previous experience implementing OD programmes. Minimum 3 years' experience in People and Culture function with experience in designing and implementing OD programmes and practices that shift culture and capability. Demonstrated experience in implementing diagnostic tools and assessments (360, personality profiling, engagement, etc.). Experience in developing and facilitating learning interventions that accommodate for various degrees of leadership maturity and corporate rigour. $100,000 - $120,000 a year About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward‑thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market‑competitive bonus programme and our “Thrive Programme” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritise our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, colour, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com" - We do not contact employment candidates via email to solicit personal or financial information - All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile Coates Group - All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant‑Tracking System (ATS) email address, which is no‑reply[at]hire.lever[dot]co - If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. #J-18808-Ljbffr

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Tech Lead leads a team of engineers to deliver scalable, high-quality software aligned to strategic business goals and client expectations. Provides technical oversight, drives execution excellence, and ensures that team outputs meet organizational standards. Balances people leadership with technical decision-making to advance platform capabilities and operational efficiency. Role Responsibilities Software Project Delivery Project requirements gathering, scoping, estimation, and planning Project execution to budget and plan, adhering to Agile methodologies Project risk mitigation and issue identification and resolution Business and Client Outcomes Ensure outcomes for business stakeholders and clients, via collaborative engagement Represent team in planning forums and own client expectations Deliver favourable outcomes for Coates Group and clients Become a trusted technology advisor to business stakeholders Solution Architecture Architect solutions in accordance with business and client needs Provide expert advice on technical aspects of projects Act as a bridge between technical and non-technical stakeholders Solution Quality Establish and enforce coding standards and best practices Manage code reviews and ensure adherence to codebase quality benchmarks Oversee testing strategies to ensure alignment to quality, functionality and integration requirements Continuous Improvement Implement improvements in processes, tools, and practices Ensure technical documentation relevance, accuracy and accessibility Optimisation of team resources - tools, infrastructure, personnel and time People Leadership and Development Set clear goals, expectations, and development plans for team members. Provide regular coaching, feedback, and recognition to drive engagement and performance. Recruit, onboard, and retain high-quality talent in alignment with organisational needs. Role Requirements Required: 5+ years' experience in relevant stack (front end/back end/full stack) development 3+ years' experience in web solution design Strong communication and decision-making skills. Demonstrated ability to run team ceremonies, lead technical planning, and manage delivery commitments. Preferred: 2+ years' experience in people leadership or equivalent experience. Prior experience coaching, mentoring, or onboarding engineers plus. Bachelors of Computer Science or equivalent degree/experience. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Manager, Field Deployment and Operations holds a crucial role in overseeing comprehensive deployment program for the Coates US business, under the strategic leadership of the Vice President, Deployment. This pivotal position involves the meticulous management of all deployment schedules and the effective leadership of a dedicated team of Deployment Managers and Coordinators, ensuring the seamless execution of deployment plans. The role actively liaises with diverse functional areas, underscoring the importance of deployment activities and ensuring robust communication with a broad spectrum of stakeholders, both internally and externally. This dynamic interaction guarantees the timely delivery of all tasks, meeting and surpassing customer expectations. As an key member of the Deployment leadership team, the Senior Manager collaborates intimately with peers from the Account Management, Sales Operations, Engineering, and US Delivery Support management teams. This collaboration aims to not only meet but exceed customer anticipations, underscoring the importance of superior communication and engagement behaviors to ensure complete and timely delivery. In moments of challenge, the Senior Manager emerges as a commanding yet calming figure, exhibiting exceptional problem-solving abilities and taking uncompromised ownership of every facet of each project. The unwavering commitment to excellence is a hallmark of this role, ensuring the continued success and efficiency of the deployment programs under this role's remit. Responsibilities: Manage multiple deployment projects within the assigned region. Lead Deployment Managers/Coordinators to meet schedules and installation targets. Align closely with Engineering and Installation teams on site requirements and PO execution. Partner with Account Management on profitability, change orders, and customer updates. Resolve field and vendor issues; escalate technical challenges when needed. Track installation progress and maintain on-time delivery across all sites. Ensure all change orders, costs, and financial transactions are accurately captured. Coordinate with integrators, supply chain, and 3PLs to support smooth deployments and inventory returns. Support Finance with vendor account reconciliation. Deliver deployment KPIs, including schedule adherence and installed-not-invoiced accuracy. Ensure hardware deployments meet client specs and quality standards. Qualifications & Experience: 3+ years experience managing high performing teams. 7+ years in deployment, installation, or construction project management. Engineering or Construction Management degree preferred. Strong ERP/Plan-to-Pay process knowledge. Capabilities: Exceptional communication acumen, empowered to lead high-stakes conversations with senior install partners and elite clientele. Unwavering dedication to operational excellence, setting industry-leading standards, and fostering a culture of exceeding client aspirations. Seasoned in navigating high-pressure environments, with the capacity to manage multiple strategic initiatives simultaneously, engaging with a spectrum of senior external stakeholders. Robust organizational prowess, underpinned by superior problem-solving and analytical capabilities, suitable for executive decision-making. Adaptive leadership style with an ability to thrive amidst rapidly evolving business landscapes, championing change with positivity and foresight. Discerning judgment that consistently aligns with the organization's strategic objectives, coupled with the capacity to provide impactful recommendations to executive leadership. Autonomous work ethic that's equally effective in collaborative environments, ensuring alignment and delivery on mission-critical timelines. Proven experience in leading and synergizing with geographically dispersed teams, ensuring seamless communication and collaboration. Mastery in articulating insights, with the ability to present sophisticated dashboards and status reports ensuring transparency and anticipation at the leadership level. The annual base salary range for this position is based on the candidate's experience, qualifications, and skill set. The position is also eligible for an annual discretionary bonus. In addition, Coates Group, offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Performance Improvement Manager will play a critical role in driving operational efficiency & quality improvements across our direct & indirect supply base by applying appropriate Lean / Six Sigma methodologies to improve product quality, reduce waste, streamline processes, and ensure quality stability for existing products. Working closely with cross-functional teams (Design engineering, Account Management, Manufacturing, Deployment, Support, and Supply Chain teams), the Performance Improvement Manager will identify areas for improvement, develop data-driven solutions, and ensure sustainable, high-quality outcomes. Responsibilities Continuous Improvement: Apply Lean and Six Sigma principles to identify opportunities for New Product Introduction (NPI) and other process optimization, waste reduction, and efficiency improvements across production lines and support the implementation of improvement initiatives, and track effectiveness. Root Cause Analysis and Problem Solving: Analyze quality issues, lead root cause investigations, and implement corrective and preventive actions to enhance product quality and reliability. Change Management: Lead ERB for existing products, including recommendations for design adjustments, material substitutions, and process improvements to align with company goals for quality, cost, and regulatory compliance. Data Analysis and Reporting: Utilize statistical tools to analyze data, track key performance indicators (KPIs), and present findings to stakeholders. Leverage data to make informed recommendations on process improvements. Documentation and Compliance: develop, document and maintain standard work procedures, control plans and workflows. Ensure product and process changes comply with industry standards and regulatory requirements. Actively promote the culture of continuous improvement by providing training and mentorship on Lean Six Sigma tools and techniques to stakeholders. Increase awareness of Lean Six Sigma methodologies across cross-functional teams to enhance collaboration and drive operational excellence. Cost Reduction Initiatives: Collaborate with Strategic Sourcing, Engineering and Design teams to identify cost reduction opportunities and support implementation without compromising quality or functionality. Capabilities Excellent written and verbal communication skills Able to prioritize tasks and work under minimal supervision Demonstrate adaptability in responding to challenges and evolving business needs. Be able to demonstrate ownership and accountability A good team player, displays honesty and integrity Is respectful and empathetic in drive engagement & change Exceptional project management, organizational, and communicational skills Qualifications Bachelor degree in Engineering, Industrial Engineering, or a related discipline. Lean Six Sigma Green Belt Minimum of 5 years of experience in process and quality improvement, sustaining engineering, manufacturing, or related roles. Strong analytical skills, with experience in data-driven decision-making and problem-solving. Proficiency in statistical tools, MS Office, and Lean Six Sigma methodologies (e.g., DMAIC, 5S, Value Stream Mapping). Demonstrated ability to work collaboratively in a team-oriented environment and influence across all organizational levels. Desirable Qualifications: Black Belt certification Familiar with quality management system (e.g., ISO 9001) and new product introduction processes Hands-on experience implementing and sustaining Lean practices. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. Are you passionate about building relationships, solving problems, and creating exceptional franchisee experiences? Coates Group is looking for a Franchisee Engagement Specialist to champion communication, drive digital adoption, and improve operational excellence across our McDonalds franchisee network.Responsibilities: As a vital liaison between Coates Group and our franchisee partners, you'll: Drive Engagement: Support the development and execution of franchisee engagement strategies, with a focus on digital platform adoption and training. Lead Communication: Craft clear, compelling materials-email templates, portal content, scripts-and manage consistent, brand-aligned messaging. Enhance Experience: Gather franchisee feedback, identify key insights, and collaborate cross-functionally to deliver process improvements. Support Training: Help design and deliver franchisee-facing training programs to maximize proficiency in digital tools and customer engagement strategies. Champion Insights: Analyze CSAT, NPS, and survey data to identify opportunities, recommend improvements, and report findings during Quarterly Business Reviews. Foster Relationships: Serve as a trusted escalation point and maintain strong, proactive relationships with franchisees through regular meetings, committee participation, and charity event involvement. Execute Operational Excellence: Track and manage key performance indicators, survey follow-ups, and internal initiatives to ensure timely, high-impact outcomes. Qualifiactions: 3+ years in franchise/restaurant operations, customer service, or digital transformation Strong understanding of digital platforms and how they drive performance Excellent relationship-building, communication, and project management skills Proficiency in Salesforce or similar CRM systems Analytical mindset with the ability to turn feedback and data into actionable results Willingness to travel for market visits, training, and relationship-building Capabilities: Work with some of the most iconic QSR brands in the world Shape the franchisee experience at the intersection of technology and operations Collaborate with a passionate, innovative, and people-first team Enjoy a dynamic environment that rewards creativity, initiative, and results About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. To oversee and coordinate administrative and operational activities within an office environment. They are responsible for ensuring the smooth functioning of day-to-day operations & functions, managing office resources, and providing support to employees. *This role is 5 days in the office in the West Loop Chicago area. Responsibilities: Maintain a well organized, clean and well-presented office, including all workspaces, meeting rooms, kitchens, showroom and all other common areas. Oversee the management and ensure smooth running of Front of House including ensuring that phone system and office security is managed effectively. Coordinate internal and external meetings, and manage meeting room set up, calendar/diary coordination; includes the close management of recurring meetings and ensuring meetings are aligned (attendees, catering, etc.), internal communications Design and implement office policies and procedures, including establishing standards and documentation. Coordinate the presentation content and logistics of the biweekly company stand up (Fire Up Meeting) Organise company functions and events and coordinate involvement in events in collaboration with Marketing and People & Culture teams. Budget management for office operations and amenities. Track and manage expenses for the NAM Senior Leadership Team (excl NAM President, including preparing expense reports and ensuring adherence to the budget. Organize and book complex domestic travel itineraries and ensure adherence to company policies. Source and manage vendors for office amenities and facility maintenance, including all consumables (kitchens, bathroom, stationery, first aid kit) and office equipment as well as any trades or service people. Support the general office and wider business by assisting with administrative support and driving culture, engagement and change throughout the company. Manage all aspects of Chicago company events. Support the People and Culture Team (HR) with administrative assistance as required, in relation to for example Thrive program, onboarding, offboarding, recruitment, OSHA, documentation and administration. As required, support the President of NAM and Global CEO with personal administration tasks - including, but not limited to, running errands, managing bookings, travel, calendar management etc. Qualifications: Minimum 5 years' experience in an Office Manager/Senior Administration role Previous experience in a medium to large organisation, ideally through a period of growth Demonstrated involvement in transforming office processes and facilitating changes in office operations. Proficiency in Microsoft office suite (Including Outlook, Teams, PowerPoint, Word, Excel) Capabilities: Able to exercise a high level of confidentiality. Ability to work autonomously & collaboratively as part of a team environment. Maintain a high level of organization and prioritization. Able to exercise effective time management. Exceptional customer service skills, with a focus on delivering high quality service to both internal and external stakeholders. Ability to adapt to changing priorities, handle unforeseen situations, and work effectively under pressure. Excellent written and verbal communication skills, with negotiation and conflict management skills. Ability to undertake process improvements and drive process transformation. $75,000 - $85,000 a year Full Salary Range: $75,000 (minimum), $80,000 (midpoint), $85,000 (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Full-Stack Engineer will lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to deliver high-quality Content Management System (CMS) features, driving architectural decisions, and ensuring scalable and robust solutions. By leveraging deep expertise in TypeScript, cloud infrastructure, and object-oriented programming, this Senior Engineer will play a pivotal role in mentoring team members, leading complex projects, and fostering a culture of technical excellence and proactive innovation.Responsibilities: Technical Leadership: Lead the design and implementation of scalable, maintainable digital menu board features and services, ensuring alignment with business goals. Strategic Mentorship: Mentor and guide junior engineers, fostering a collaborative and growth-oriented development environment. Architectural Oversight: Define and uphold architectural standards and best practices for system design and development. Quality Assurance & Code Review: Drive quality through robust testing, code reviews, and the adoption of best practices across the development lifecycle. Cloud Infrastructure & DevOps Collaboration: Partner with DevOps teams to optimize cloud infrastructure, ensuring high availability, scalability, and security. Innovation & Continuous Improvement: Lead initiatives to incorporate emerging technologies and practices that enhance product performance and team efficiency. Qualifications & Experience: Technical Skills: Extensive expertise in TypeScript, JavaScript, and object-oriented programming. Advanced backend development skills with frameworks like NestJS and Express. Proficient in frontend frameworks: Angular & React. Strong architectural design skills and experience implementing scalable systems. Deep knowledge of cloud infrastructure, preferably AWS, and DevOps practices. Additional Knowledge (Preferred): Bachelors Degree in Computer Science (or equivalent experience and/or certifications). Experience with CMS development and digital signage solutions. Proven track record of leading technical teams and delivering enterprise-level projects. Advanced understanding of security best practices in cloud environments. Success Factors: High-Impact Feature Delivery: Consistent execution of complex features and enhancements with measurable positive impact on client satisfaction. Team Development & Retention: Effective mentoring and leadership resulting in a skilled, cohesive, and motivated engineering team. Technical Strategy Execution: Successful implementation of strategic technical initiatives aligning with organizational objectives. Cross-Functional Influence: Demonstrated collaboration with cross-functional teams, leading to improved product outcomes and streamlined workflows. Capabilities: Strategic Technical Leadership: Leads by example, guiding teams with deep technical insight and strategic vision. Innovation Mindset: Proactively introduces and implements innovative solutions to complex problems. High Accountability: Owns outcomes and drives projects to successful, high quality, outcomes. Effective Communication: Articulates complex technical concepts clearly to diverse audiences. Adaptability: Thrives in fast-paced, evolving environments with rapidly changing business needs. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Tech Lead leads a team of engineers to deliver scalable, high-quality software aligned to strategic business goals and client expectations. Provides technical oversight, drives execution excellence, and ensures that team outputs meet organizational standards. Balances people leadership with technical decision-making to advance platform capabilities and operational efficiency. Role Responsibilities Software Project Delivery Project requirements gathering, scoping, estimation, and planning Project execution to budget and plan, adhering to Agile methodologies Project risk mitigation and issue identification and resolution Business and Client Outcomes Ensure outcomes for business stakeholders and clients, via collaborative engagement Represent team in planning forums and own client expectations Deliver favourable outcomes for Coates Group and clients Become a trusted technology advisor to business stakeholders Solution Architecture Architect solutions in accordance with business and client needs Provide expert advice on technical aspects of projects Act as a bridge between technical and non-technical stakeholders Solution Quality Establish and enforce coding standards and best practices Manage code reviews and ensure adherence to codebase quality benchmarks Oversee testing strategies to ensure alignment to quality, functionality and integration requirements Continuous Improvement Implement improvements in processes, tools, and practices Ensure technical documentation relevance, accuracy and accessibility Optimisation of team resources - tools, infrastructure, personnel and time People Leadership and Development Set clear goals, expectations, and development plans for team members. Provide regular coaching, feedback, and recognition to drive engagement and performance. Recruit, onboard, and retain high-quality talent in alignment with organisational needs. Role Requirements Required: 5+ years' experience in relevant stack (front end/back end/full stack) development 3+ years' experience in web solution design Strong communication and decision-making skills. Demonstrated ability to run team ceremonies, lead technical planning, and manage delivery commitments. Preferred: 2+ years' experience in people leadership or equivalent experience. Prior experience coaching, mentoring, or onboarding engineers plus. Bachelors of Computer Science or equivalent degree/experience. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Sr. Infrastructure Manager leads the North American infrastructure and DevOps function, ensuring reliable, scalable, and secure technology environments that power our digital solutions. This role oversees all aspects of cloud environments, DevOps practices, media player operating systems, and alerting and monitoring solutions for North American customers. The manager ensures alignment with the North American technology roadmap and is accountable to operational performance, service continuity, and hosting cost management. This role will grow and foster culture of proactive technical leadership, helping to implement best practices that can unlock efficiencies across the engineering and support organizations. Responsibilities Infrastructure Leadership - Lead the North American infrastructure and DevOps teams, setting vision, priorities, and performance goals in alignment with global engineering strategy. Cloud Operations - Oversee AWS cloud environments, ensuring availability, cost optimization, and adherence security/architectural best practices. DevOps & Automation - Drive CI/CD pipeline maturity and infrastructure-as-code, enabling repeatable, reliable, and secure deployments. Media Player OS Management - Oversee the lifecycle, security, and updates of Coates' media player OS across customer fleets. Monitoring & Observability - Implement and continuously refine alerting, logging, and monitoring frameworks to maintain high uptime and service performance. Governance & Compliance - Establish and maintain standards for change control, security, and documentation across environments. Collaboration with Product & Delivery - Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers. Continuous Improvement - Champion an automation-first mindset, reducing technical debt and improving the speed and quality of deployments. Mentorship & Development - Build capability within the team through coaching, skill development, and fostering a culture of curiosity and ownership. Capabilities Technical Leadership - Inspires excellence through deep technical credibility and empathetic leadership. Strategic Thinking - Balances immediate operational needs with long-term platform evolution and scalability. Operational Discipline - Enforces standards, ensures consistent monitoring, and drives incident management best practices. Collaborative Partnership - Works effectively across Engineering, Product, and Delivery to achieve business outcomes. Adaptability - Thrives in a fast-moving environment with shifting priorities and evolving technologies. Communication - Translates complex infrastructure concepts into business language for stakeholders. Accountability - Owns results, fosters transparency, and ensures delivery of reliable and secure infrastructure services. Qualifications Technical Skills: 7+ years of experience in infrastructure, DevOps, and systems operations; 3+ years in a leadership capacity. Deep expertise in AWS environments, including cloud architecture, networking, IAM, and cost management. Strong background in Linux system administration, scripting (Bash, Python), and automation frameworks. Experience with containerization and orchestration (Docker, Kubernetes, ECS). Proven implementation of CI/CD pipelines (GitLab, or similar) and infrastructure-as-code (Terraform, CloudFormation, etc). Hands-on experience managing monitoring and alerting tools such as Sumo Logic, Grafana, or Prometheus. Experience with cybersecurity best practices and compliance frameworks. Knowledge of global infrastructure operations across distributed regions. Additional Knowledge (Preferred): Exposure to ITIL service management practices. Familiarity with media device management or digital signage systems preferred. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Account Manager is responsible for managing and growing the organization's most strategic and high-value accounts. This role drives long-term account strategies, strengthens client relationships at senior levels, ensures commercial performance, and acts as the internal champion for client needs. Additionally, the Senior Account Manager mentors and develops junior team members, fostering excellence across the Account Management function.Responsibilities Strategic Client Engagement Build, manage and deepen relationships with high-value, complex, or multi-regional accounts. Navigate senior client stakeholder networks, including C-suite and decision-making committees. Drive long-term account planning and client growth strategies aligned with business objectives. 2. Commercial Performance and Growth Proactively identify, propose and secure opportunities for solution expansion, upsell and cross-sell Lead commercial negotiations, including pricing, contract renewals, and commercial terms. Analyze client usage and spend patterns to implement strategies that maximize revenue and profitability. 3. Client Advocacy and Issue Resolution Champion the client voice internally, shaping product, delivery, and operational priorities Lead resolution of complex client issues and escalations, through cross-functional collaboration Partner with internal team's design solutions that anticipate client needs and drive retention. 4. Team Mentorship and Capability Development Mentor junior Account Managers to strengthen client management and commercial skills. Provide coaching, feedback, and development support to uplift the overall Account Management function. Role model excellence in handling complex negotiations and high-stakes client scenarios. Capabilities Strategic thinking and long-term account planning Building and maintaining executive-level client relationships Commercial acumen, contract negotiation, and revenue growth Influencing and collaborating across internal teams Problem solving and proactive risk management Coaching and mentoring junior Account Managers and Account Coordinators Clear communication and executive-level presentation skills Data-driven decision making and performance analysis Qualifications Bachelor's degree in Business, Marketing, Finance, or related field; MBA or equivalent preferred. 7+ years of account management, client success, or sales experience, with a proven track record of managing large or complex accounts. Experience leading commercial negotiations, contract renewals, and upsell initiatives. Experience mentoring or coaching junior team members. Experience in leveraging client data to drive account strategy and growth. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive‑thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over‑achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. As a Senior Account Director for our technology company, you will play a pivotal role in driving technology delivery and fostering account growth within our client base. This position combines a deep understanding of our technology solutions with exceptional client relationship management skills to ensure successful project implementation and sustainable business expansion. Accountabilities Client Relationship Management: Cultivate and maintain strong, long‑term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly. Technology Solution Expertise: Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients. Account Strategy: own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights. Account Growth: Identify opportunities for account growth and collaborate with cross‑functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts. Project Oversight: Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders. Consultative Selling: Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs. Revenue Generation: Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross‑selling additional services. Market Research: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities. Reporting and Forecasting: Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management. Negotiation: Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients. Customer Advocacy: Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly. Team Leadership: resolution paths, escalation, and team professional development Process Improvement: identify opportunities to improve, iterate, or tighten processes within AM and cross departmentally Capabilities Pipeline Management: Efficiently managing and tracking leads, prospects, and opportunities through the sales cycle using tools like Customer Relationship Management (CRM) systems. Stakeholder Engagement: Engaging and influencing various Coates Group and external stakeholders to drive deals forward. Contract Negotiation: Skilled at drafting, reviewing, and negotiating contracts to ensure they are beneficial and align with both parties' expectations. Market Analysis: Analyzing market trends, competitive landscape, and customer feedback to align sales strategies. Presentation Skills: Creating and delivering compelling presentations tailored to various audiences, technical teams, C‑level executives, or end‑users. Forecasting: Predicting sales outcomes based on data, trends, and industry knowledge. This helps in setting realistic targets and strategies. Cross‑functional Collaboration: Working seamlessly with different departments, such as marketing, product, finance, and customer support, to ensure client satisfaction and deal closure. Conflict Resolution: Addressing and resolving conflicts or issues that arise during the sales process, whether internal or with clients. Financial Acumen: Understanding pricing strategies, discount structures, and financial terms to ensure profitability and value delivery. Account Management: Ensuring existing clients are satisfied, upselling or cross‑selling when appropriate, and addressing concerns. Qualifications Bachelor's degree in business, technology, or a related field (Master's preferred). Proven track record in technology sales and account management, with at least 7 years of experience in a similar role. Deep understanding of technology solutions and their applications. Exceptional communication, negotiation, and presentation skills. Strong analytical and problem‑solving abilities. Ability to work collaboratively with cross‑functional teams. Results‑driven mindset and a commitment to meeting and exceeding sales targets. Proficiency in CRM software and sales tracking tools. $150,000 - $170,000 a year About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward‑thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliationere belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following: - Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com". - We do not contact employment candidates via email to solicit personal or financial information. - All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile Coates Group. - All emails from us will come from our official domain, which is coatesgroup.com or via our Applicant - Tracking System (ATS) email address, which is no‑*******************. If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. #J-18808-Ljbffr

Job DescriptionBe Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Director, Engineering is accountable for the engineering execution and technical outcomes that enables Coates' North American product and client roadmaps. This includes leading multiple engineering teams to implement software and content solutions that are scalable, minimize technical overhead/debt, and increase operational efficiency - while defining and embedding the “Coates Way” of engineering excellence. This role will partner closely with stakeholders in Product, Account Management, and Business development to ensure we are building solutions in manner deliver a high level of client value in a cost effective and sustainable manner. Responsibilities Engineering Leadership: Drive consistent, high-quality engineering execution of the NAM product roadmap in partnership with Product and Delivery teams. Technical Governance: Define and uphold engineering standards, coding best practices, and architecture principles. Technical Debt Management: Identify, prioritize, and mitigate technical debt through proactive refactoring and modernization plans. Engineering Efficiency: Improve productivity through process optimization, automation, and effective code management practices. People & Culture: Build, mentor, and retain a high-performing engineering team that embodies Coates' values. Cross-Functional Alignment: Collaborate closely with Product, Content, Support, and Delivery teams to ensure end-to-end solution success. Risk & Quality Management: Ensure engineering risks are identified early and delivery quality meets or exceeds customer expectations. Capabilities Technical Leadership: Inspires trust and excellence through deep technical credibility and coaching. Strategic Alignment: Connects engineering execution with business and product strategy. Continuous Improvement: Passionate about process optimization, automation, and reducing waste. Collaboration & Influence: Operates as a true partner to Product and Delivery teams. Quality & Accountability: Sets and enforces high engineering standards and ownership culture. Cultural Leadership: Builds and sustains a “Coates Way” of engineering - disciplined, curious, and outcome-driven. Qualifications Required: 10+ years in software engineering, with 5+ years in technical leadership Proven experience delivering enterprise-scale software or content service platforms. Strong background both cloud-native (AWS preferred) and distributed system (Linux preferred) architectures Deep understanding of software delivery methodologies (Agile, Lean, etc). Experience establishing engineering frameworks, standards, and practices across distributed teams. Demonstrated success managing engineering teams supporting SaaS or digital experience platforms. Proven track record of launching successful products and/or service offerings. Preferred: Bachelors Degrees in Engineering, Computer science or related fields Experience in leveraging engineering partners in both staff augmentation and managed service capacity. Demonstrated experience in developing and executing strategic plans that align with business objectives and growth About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Manager, Field Deployment and Operations holds a crucial role in overseeing comprehensive deployment program for the Coates US business, under the strategic leadership of the Vice President, Deployment. This pivotal position involves the meticulous management of all deployment schedules and the effective leadership of a dedicated team of Deployment Managers and Coordinators, ensuring the seamless execution of deployment plans. The role actively liaises with diverse functional areas, underscoring the importance of deployment activities and ensuring robust communication with a broad spectrum of stakeholders, both internally and externally. This dynamic interaction guarantees the timely delivery of all tasks, meeting and surpassing customer expectations. As an key member of the Deployment leadership team, the Senior Manager collaborates intimately with peers from the Account Management, Sales Operations, Engineering, and US Delivery Support management teams. This collaboration aims to not only meet but exceed customer anticipations, underscoring the importance of superior communication and engagement behaviors to ensure complete and timely delivery. In moments of challenge, the Senior Manager emerges as a commanding yet calming figure, exhibiting exceptional problem-solving abilities and taking uncompromised ownership of every facet of each project. The unwavering commitment to excellence is a hallmark of this role, ensuring the continued success and efficiency of the deployment programs under this role's remit. Responsibilities: Manage multiple deployment projects within the assigned region. Lead Deployment Managers/Coordinators to meet schedules and installation targets. Align closely with Engineering and Installation teams on site requirements and PO execution. Partner with Account Management on profitability, change orders, and customer updates. Resolve field and vendor issues; escalate technical challenges when needed. Track installation progress and maintain on-time delivery across all sites. Ensure all change orders, costs, and financial transactions are accurately captured. Coordinate with integrators, supply chain, and 3PLs to support smooth deployments and inventory returns. Support Finance with vendor account reconciliation. Deliver deployment KPIs, including schedule adherence and installed-not-invoiced accuracy. Ensure hardware deployments meet client specs and quality standards. Qualifications & Experience: 3+ years experience managing high performing teams. 7+ years in deployment, installation, or construction project management. Engineering or Construction Management degree preferred. Strong ERP/Plan-to-Pay process knowledge. Capabilities: Exceptional communication acumen, empowered to lead high-stakes conversations with senior install partners and elite clientele. Unwavering dedication to operational excellence, setting industry-leading standards, and fostering a culture of exceeding client aspirations. Seasoned in navigating high-pressure environments, with the capacity to manage multiple strategic initiatives simultaneously, engaging with a spectrum of senior external stakeholders. Robust organizational prowess, underpinned by superior problem-solving and analytical capabilities, suitable for executive decision-making. Adaptive leadership style with an ability to thrive amidst rapidly evolving business landscapes, championing change with positivity and foresight. Discerning judgment that consistently aligns with the organization's strategic objectives, coupled with the capacity to provide impactful recommendations to executive leadership. Autonomous work ethic that's equally effective in collaborative environments, ensuring alignment and delivery on mission-critical timelines. Proven experience in leading and synergizing with geographically dispersed teams, ensuring seamless communication and collaboration. Mastery in articulating insights, with the ability to present sophisticated dashboards and status reports ensuring transparency and anticipation at the leadership level. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Performance Improvement Manager will play a critical role in driving operational efficiency & quality improvements across our direct & indirect supply base by applying appropriate Lean / Six Sigma methodologies to improve product quality, reduce waste, streamline processes, and ensure quality stability for existing products. Working closely with cross-functional teams (Design engineering, Account Management, Manufacturing, Deployment, Support, and Supply Chain teams), the Performance Improvement Manager will identify areas for improvement, develop data-driven solutions, and ensure sustainable, high-quality outcomes. Responsibilities Continuous Improvement: Apply Lean and Six Sigma principles to identify opportunities for New Product Introduction (NPI) and other process optimization, waste reduction, and efficiency improvements across production lines and support the implementation of improvement initiatives, and track effectiveness. Root Cause Analysis and Problem Solving: Analyze quality issues, lead root cause investigations, and implement corrective and preventive actions to enhance product quality and reliability. Change Management: Lead ERB for existing products, including recommendations for design adjustments, material substitutions, and process improvements to align with company goals for quality, cost, and regulatory compliance. Data Analysis and Reporting: Utilize statistical tools to analyze data, track key performance indicators (KPIs), and present findings to stakeholders. Leverage data to make informed recommendations on process improvements. Documentation and Compliance: develop, document and maintain standard work procedures, control plans and workflows. Ensure product and process changes comply with industry standards and regulatory requirements. Actively promote the culture of continuous improvement by providing training and mentorship on Lean Six Sigma tools and techniques to stakeholders. Increase awareness of Lean Six Sigma methodologies across cross-functional teams to enhance collaboration and drive operational excellence. Cost Reduction Initiatives: Collaborate with Strategic Sourcing, Engineering and Design teams to identify cost reduction opportunities and support implementation without compromising quality or functionality. Capabilities Excellent written and verbal communication skills Able to prioritize tasks and work under minimal supervision Demonstrate adaptability in responding to challenges and evolving business needs. Be able to demonstrate ownership and accountability A good team player, displays honesty and integrity Is respectful and empathetic in drive engagement & change Exceptional project management, organizational, and communicational skills Qualifications Bachelor degree in Engineering, Industrial Engineering, or a related discipline. Lean Six Sigma Green Belt Minimum of 5 years of experience in process and quality improvement, sustaining engineering, manufacturing, or related roles. Strong analytical skills, with experience in data-driven decision-making and problem-solving. Proficiency in statistical tools, MS Office, and Lean Six Sigma methodologies (e.g., DMAIC, 5S, Value Stream Mapping). Demonstrated ability to work collaboratively in a team-oriented environment and influence across all organizational levels. Desirable Qualifications: Black Belt certification Familiar with quality management system (e.g., ISO 9001) and new product introduction processes Hands-on experience implementing and sustaining Lean practices. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Sr. Infrastructure Manager leads the North American infrastructure and DevOps function, ensuring reliable, scalable, and secure technology environments that power our digital solutions. This role oversees all aspects of cloud environments, DevOps practices, media player operating systems, and alerting and monitoring solutions for North American customers. The manager ensures alignment with the North American technology roadmap and is accountable to operational performance, service continuity, and hosting cost management. This role will grow and foster culture of proactive technical leadership, helping to implement best practices that can unlock efficiencies across the engineering and support organizations. Responsibilities Infrastructure Leadership - Lead the North American infrastructure and DevOps teams, setting vision, priorities, and performance goals in alignment with global engineering strategy. Cloud Operations - Oversee AWS cloud environments, ensuring availability, cost optimization, and adherence security/architectural best practices. DevOps & Automation - Drive CI/CD pipeline maturity and infrastructure-as-code, enabling repeatable, reliable, and secure deployments. Media Player OS Management - Oversee the lifecycle, security, and updates of Coates' media player OS across customer fleets. Monitoring & Observability - Implement and continuously refine alerting, logging, and monitoring frameworks to maintain high uptime and service performance. Governance & Compliance - Establish and maintain standards for change control, security, and documentation across environments. Collaboration with Product & Delivery - Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers. Continuous Improvement - Champion an automation-first mindset, reducing technical debt and improving the speed and quality of deployments. Mentorship & Development - Build capability within the team through coaching, skill development, and fostering a culture of curiosity and ownership. Capabilities Technical Leadership - Inspires excellence through deep technical credibility and empathetic leadership. Strategic Thinking - Balances immediate operational needs with long-term platform evolution and scalability. Operational Discipline - Enforces standards, ensures consistent monitoring, and drives incident management best practices. Collaborative Partnership - Works effectively across Engineering, Product, and Delivery to achieve business outcomes. Adaptability - Thrives in a fast-moving environment with shifting priorities and evolving technologies. Communication - Translates complex infrastructure concepts into business language for stakeholders. Accountability - Owns results, fosters transparency, and ensures delivery of reliable and secure infrastructure services. Qualifications Technical Skills: 7+ years of experience in infrastructure, DevOps, and systems operations; 3+ years in a leadership capacity. Deep expertise in AWS environments, including cloud architecture, networking, IAM, and cost management. Strong background in Linux system administration, scripting (Bash, Python), and automation frameworks. Experience with containerization and orchestration (Docker, Kubernetes, ECS). Proven implementation of CI/CD pipelines (GitLab, or similar) and infrastructure-as-code (Terraform, CloudFormation, etc). Hands-on experience managing monitoring and alerting tools such as Sumo Logic, Grafana, or Prometheus. Experience with cybersecurity best practices and compliance frameworks. Knowledge of global infrastructure operations across distributed regions. Additional Knowledge (Preferred): Exposure to ITIL service management practices. Familiarity with media device management or digital signage systems preferred. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.