Coates Group jobs in Chicago, IL

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. As a Senior Account Director for our technology company, you will play a pivotal role in driving technology delivery and fostering account growth within our client base. This position combines a deep understanding of our technology solutions with exceptional client relationship management skills to ensure successful project implementation and sustainable business expansion.Accountabilities: Client Relationship Management: Cultivate and maintain strong, long-term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly. Technology Solution Expertise: Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients. Account Strategy: own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights. Account Growth: Identify opportunities for account growth and collaborate with cross-functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts. Project Oversight: Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders. Consultative Selling: Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs. Revenue Generation: Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross-selling additional services. Market Research: Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities. Reporting and Forecasting: Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management. Negotiation: Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients. Customer Advocacy: Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly. Team Leadership: resolution paths, escalation, and team professional development Process Improvement: identify opportunities to improve, iterate, or tighten processes within AM and cross departmentally Capabilities: Pipeline Management: Efficiently managing and tracking leads, prospects, and opportunities through the sales cycle using tools like Customer Relationship Management (CRM) systems. Stakeholder Engagement: Engaging and influencing various Coates Group and external stakeholders to drive deals forward. Contract Negotiation: Skilled at drafting, reviewing, and negotiating contracts to ensure they are beneficial and align with both parties' expectations. Market Analysis: Analyzing market trends, competitive landscape, and customer feedback to align sales strategies. Presentation Skills: Creating and delivering compelling presentations tailored to various audiences, technical teams, C-level executives, or end-users. Forecasting: Predicting sales outcomes based on data, trends, and industry knowledge. This helps in setting realistic targets and strategies. Cross-functional Collaboration: Working seamlessly with different departments, such as marketing, product, finance, and customer support, to ensure client satisfaction and deal closure. Conflict Resolution: Addressing and resolving conflicts or issues that arise during the sales process, whether internal or with clients. Financial Acumen: Understanding pricing strategies, discount structures, and financial terms to ensure profitability and value delivery. Account Management: Ensuring existing clients are satisfied, upselling or cross-selling when appropriate, and addressing concerns. Qualifications: Bachelor's degree in business, technology, or a related field (Master's preferred). Proven track record in technology sales and account management, with at least 7 years of experience in a similar role. Deep understanding of technology solutions and their applications. Exceptional communication, negotiation, and presentation skills. Strong analytical and problem-solving abilities. Ability to work collaboratively with cross-functional teams. Results-driven mindset and a commitment to meeting and exceeding sales targets. Proficiency in CRM software and sales tracking tools. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Able to pass backrgound and drug test Perform a variety of manual tasks in the rental yard in support of the entire branch operation. The primary objective is to provide labor assistance to mechanics, sales staff, and other branch personnel in order to meet the needs of customers. Check equipment for damage, hours used, mileage and fuel level upon return to branch - Report machine condition to Counter Person/Service Manager for appropriate billing of customer Inspect rental equipment for safety decals, safety compliance, and ensure that equipment is in good working order. - Clean all equipment and maintain a clean work area - Load and unload rental equipment, and prepare equipment for rental Checkout and demonstrate equipment for customers as well as drive a delivery truck to pick-up and drop-off equipment - Greet customers and assist with customer inquiries

We are looking for a Mainframe Assembler who has done coding from scratch in Assembler. This project is 95% based on ASSEMBLER and 5% on COBOL. Responsibilities: • Candidate must have Coding experience from scratch in Assembler • At least 8-10 years of experience in COBOL ASM CICS and DB2 • Experience working in DB2 Stored procedures Native SP SQL • At least 8-10 years of experience in software development life cycle • Strong Analytical design skills • Ability to lead the activities related to requirements elicitation creation and review of design provide pseudo code to the team assign and review tasks mentor individuals • Good written and verbal communication skills • Experience and desire to work in a Global delivery environment • Develop and maintain moderately complex to complex software components of the business application system using available developer tools • Create execute and review test plans define and establish test data • Create and maintain software documentation and query and report system data using reporting tools • The job also entails sitting as well as working at a computer for extended periods of time • Should be able to communicate by telephone email or face to face

N2N Services Inc. is launching Quantum Leap 2025 ( ************************************** - a groundbreaking event showcasing the future of work in an AI-powered 2030. To help us spread the word across the Atlanta region, we're building a small team of energetic, outgoing Campus Ambassadors who can represent N2N on local college campuses and drive awareness. This is a perfect role for students or recent graduates who love connecting with people, enjoy campus culture, and want to be part of a movement shaping the future of education and work. What You'll Do Visit local colleges and universities in the Atlanta metro area to promote Quantum Leap 2025. Engage with students, faculty, and staff about the event's mission and value. Distribute marketing materials and host small on-campus pop-ups/info sessions. Drive ticket sales through both in-person outreach and your personal network. Represent N2N with professionalism, enthusiasm, and integrity. Support event-day activities during Quantum Leap, helping attendees connect with experiences that highlight emerging AI technologies and future-of-work insights. What We're Looking For Current college student or recent graduate (preferably from the Atlanta metro area). Outgoing personality with strong communication and networking skills. Comfortable approaching new people and speaking confidently about an event or mission. Self-motivated, reliable, and able to manage time effectively. Passionate about technology, innovation, or the future of work (a plus, not required). Access to reliable transportation to visit multiple campuses. Compensation Hourly pay for all outreach and event activities. Exclusive access to Quantum Leap sessions and networking opportunities with leaders in AI, higher education, and workforce transformation. Why This Role Matters Quantum Leap is more than an event - it's a movement to help students, educators, and professionals prepare for an AI-powered world. As a Campus Ambassador, you'll play a direct role in bringing this vision to campuses across Atlanta and introducing thousands of students to the tools and ideas that will shape their careers.

Who ESET is: We are a privately held, global digital security company, protecting billions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and environmentally sustainable ways. About the Role: The Trade Show and Event Management Specialist coordinates the execution of large national corporate events as well as channel and local events. Collaborates cross-functionally, oversees projects, and recommends continuous improvements for maximum results. Attends corporate and national events. Assists with virtual events/webcasts and reports results for all events against event business marketing objectives and success metrics. DUTIES and RESPONSIBILITIES: Coordinate events including project plan, booth assets, event execution/attendance, integrated marketing, results reporting. Assist in defining event metrics and lead goals as well as tracks and report progress against them. Travel as needed and attend national events for effective show participation. Ensure project management of multiple, concurrent activities to ensure completion within target dates, managing shifting priorities. Coordinate updates to show materials as necessary including graphic design, printing and production. Track expenses through a specified budget, including budget-to-actual performance. Have knowledge of the general marketing procedures and best practices. Report results on various campaigns and analyze results. Manage booth assets including working to upload and manage pre and post show needs from suppliers. Coordinate all event logistics. Work with outside vendors to source promotional items. **In terms of location, we are looking for candidates in the Southern California area who can be open to hybrid work. KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS: 3-5 years' experience executing trade shows or events within a marketing department 2 years project management experience in a high-volume, fast-paced environment Experience in the IT field, with a track record of working effectively in technical environments preferred 1+ years sales and or lead generation experience Understanding of basic convention center logistics including shipping, vendor services, and rules/regulations Highly organized, attention to detail, deadline driven, and responsive to both internal, and external stake holders. Experienced with budgets and understanding of basic accounting functions Critical thinking, problem solving, and research skills a must ESET is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected salary range for this position is $80,000-$90,000 per year plus eligibility for a bonus. Additional benefits-such as health and wellness programs, performance bonuses, product discounts, holidays, and paid time off-are valued starting at $33,560 and may be offered in accordance with company plans.

Job Title: Oracle EPM Support Analyst (Planning / FCCS / ARCS) Duration: 12+ months Job Details: Seeking a skilled Oracle EPM Support Analyst to provide functional and technical support for Oracle Enterprise Performance Management (EPM) applications. The role involves monitoring, troubleshooting, and enhancing EPM modules such as Planning, Budgeting, Financial Consolidation, and Close (FCCS), and Account Reconciliation. Key Responsibilities: Provide day-to-day support for Oracle EPM applications including Planning, FCCS, ARCS, and Narrative Reporting. Monitor system performance and resolve application issues in coordination with technical teams. Support month-end and year-end close activities within EPM modules. Assist users with data loads, metadata updates, and business rule execution. Perform root cause analysis for functional and technical issues. Coordinate with Oracle support for SR resolution and patch management. Maintain documentation for configurations, processes, and issue resolutions. Support enhancements, upgrades, and testing activities (SIT/UAT). Collaborate with finance and IT teams to ensure alignment with business needs.

Leading prominent firm is seeking a Junior Associate Attorney with 0-2+ years of experience for their growing General Liability practice. Firm offers professional development and advancement opportunities and a collaborative work culture! Option to work in any of their Southern CA offices in downtown Los Angeles or Orange County. Will consider candidates who are either NEWLY ADMITTED to the CA Bar or who have PASSED the CA Bar and AWAITING ADMISSION. Qualifications: JD degree from an accredited law school 0-2+ years' experience Superior analytical and problem-solving skills Solid written and oral communication skills Admission to practice law in CA or awaiting admission Competitive Base Salary 105k-125k+ DOE Bonuses & Benefits include: Medical/Dental/Life Insurance/Flexible Spending/401k and more! Please email resume to ************************

Paradigm is a strategic consulting firm that turns vision into tangible results. For over 30 years, we've helped Fortune 500 and high-growth organizations accelerate business outcomes across data, cloud, and AI. From strategy through execution, we empower clients to make smarter decisions, move faster, and maximize return on their technology investments. What sets us apart isn't just what we do, it's how we do it. Driven by a clear mission and values rooted in integrity, excellence, and collaboration, we deliver work that creates lasting impact. At Paradigm, your ideas are heard, your growth is prioritized, and your contributions make a difference. About the Role At Paradigm, success is defined by more than what we deliver; it's how we think, act, and collaborate. As a Director / Managing Director on our Data & AI Advisory team, you'll help clients navigate transformation through data, cloud, and AI. Guided by our ethics-first values and outcome-driven approach, this role is ideal for professionals who want to make a measurable impact for clients, colleagues, and themselves. In this role, you will be a visionary leader driving the growth and innovation of our award-winning Data & AI practice. This pivotal role combines strategic leadership, business development, and deep technical expertise to shape the future of data and AI advisory services in financial services, consumer products, and retail sectors. What You'll Do Guided by Paradigm's mission to turn vision into results, you will: Strategic Leadership & Business Growth Spearhead the development and execution of Paradigm's Data & AI Advisory service offerings, ensuring they reflect client needs and drive measurable impact Drive business development efforts, including identifying opportunities, leading proposal development, and closing high-value deals with integrity and client-alignment Build and maintain C-level client relationships, serving as a trusted advisor on data and AI strategies focused on long-term value and strategic partnership Develop and execute structured account and domain planning to responsibly expand Paradigm's market presence Contribute to thought leadership initiatives, representing Paradigm at industry events and in publications with insight and credibility Client Engagement Lead large-scale, complex client engagements with accountability, overseeing multiple workstreams and cross-functional teams Design and oversee enterprise-wide data and AI transformation programs aligned to business goals and built for sustainable value Direct the development of comprehensive data and AI strategies grounded in client objectives and ethical execution Guide the creation and operationalization of data strategies, management frameworks, and governance models that promote responsible data use Oversee the implementation of data literacy and culture programs that empower clients to lead with confidence and clarity Steer the deployment and rollout of new data management tooling to enhance capability maturity and enable scalable innovation AI Governance & Regulatory Compliance Develop cutting-edge AI governance frameworks tailored to client industries, balancing innovation with accountability Advise boards and executive teams on responsible AI adoption and risk mitigation strategies Lead the implementation of data and AI compliance programs aligned with financial and global regulations (e.g., BCBS 239, CCAR, GDPR, EU AI Act) Practice Development & Team Leadership Play a key role in shaping Paradigm's market positioning in Data & AI, reflecting our commitment to business outcomes and client trust Foster a collaborative culture rooted in shared excellence by mentoring team members and driving continuous talent development Collaborate with other practice leaders to create integrated service offerings that deliver holistic client value Lead recruitment efforts to grow and strengthen the Data & AI Advisory team with purpose-driven, high-impact talent Who You Are & What You Bring You thrive where integrity, impact, and collaboration intersect. You believe data and AI should serve real people, and that value is essential. You bring business acumen and industry insight to link strategy with execution; emotional intelligence and communication skills to influence change; and a growth mindset and a drive to contribute beyond the deliverable. Minimum Requirements 12+ years of data consulting experience, with 8+ years in a senior management or director position in data engineering, cloud architecture, and enterprise solution delivery with a specialty focus on the Microsoft technology stack. Expertise in SQL Server, ETL/ELT design, and Azure architecture. Familiarity with Azure DevOps, CI/CD pipelines, and agile methodologies. Comprehensive knowledge of Microsoft Cloud technologies (Fabric, Azure, Purview Security, Data Protection, Synapse, ADF, AML, OpenAI) and their application in enterprise environments. Proven track record of leading large-scale data and AI transformation initiatives, balancing multiple projects while driving growth Deep expertise in data management frameworks (e.g., DAMA DMBOK, DCAM, CDMC) and AI governance best practices Extensive experience in business development, including structured account planning and pipeline management Extensive experience in process documentation, target-state design, target operating model design, policy formulation, and roadmap development for both data management and AI governance Demonstrated success leading complex Azure-based transformations. Proven leadership experience managing large-scale technical engagements. Strong executive communication and stakeholder management skills. Proven track record in conducting maturity and risk assessments for both data capabilities and AI readiness Visionary leadership with the ability to develop and inspire high-performing cross-functional teams Deep understanding of the end-to-end data ecosystem and its application in financial services Exceptional communication skills including clear articulation, tailored messaging, insightful questioning, and persuasive presentation; adept at engaging with C-suite executives High emotional intelligence; self-aware, empathic, strong social skills, and adaptable Deep business acumen and ability to identify and capitalize on market opportunity, industry trend awareness, organizational structures, financial principles, and strategic planning Strong understanding of financial services and global regulations affecting data and AI (e.g., BCBS 239, CCAR, GDPR, EU AI Act) Advanced degree in a relevant field (e.g., Computer Science, Data Science, Business Administration) Preferred Qualifications Experience building and running a data advisory consulting business Strong track record of thought leadership in data and AI Own end-to-end delivery of Azure Data & AI initiatives, ensuring alignment with business objectives, timelines, and budgets. Define vision, roadmap, and success metrics for cloud transformation in collaboration with senior stakeholders. Establish governance frameworks, risk management strategies, and executive reporting for transparency and accountability. Architect and oversee deployment of Azure Synapse Analytics, Azure Data Lake, Azure Data Factory, Azure Machine Learning, and Azure OpenAI Service. Champion integration of Power BI and Microsoft Fabric for advanced analytics and visualization. Drive modernization strategies for data platforms and AI-driven insights within Azure environments. Provide technical oversight for SQL Server and Azure SQL Database optimization, schema design, and performance tuning. Ensure robust ETL/ELT processes using SSIS and Azure Data Factory for enterprise-scale data pipelines. Ability to advise on data governance, security, and compliance frameworks within Azure environments. Conduct Azure-focused strategy workshops, cloud readiness assessments, and AI adoption roadmaps.

Innovative Technology Solutions (ITS) is a comprehensive IT solutions provider that focuses on proactively supporting, maintaining, repairing, and upgrading equipment to align with business goals. ITS aims to increase employee productivity by minimizing downtime and providing real value for clients. The company's services cover managed Cloud solutions, Cybersecurity, DR, LAN/WAN, end user support and more across North Carolina, South Carolina, Georgia, and Tennessee. Role Description This is a full-time on-site Information Technology Support Specialist role located in the Dalton, Calhoun, GA area. The Support Specialist will be responsible for onsite technical support, troubleshooting, desktop computer maintenance, information technology assistance, and help desk support on a daily basis. Qualifications Technical Support and Troubleshooting skills Desktop Computers maintenance expertise Experience in Information Technology and Help Desk Support Strong problem-solving and communication skills Ability to work well under pressure and in a fast-paced environment Knowledge of network systems and hardware IT-related certifications are a plus Associates degree in Computer Science, Information Technology, or related field 3-5-years experience

IDR is seeking a Director of Operations to join a reputable legal services organization in Columbus, GA. This role offers the opportunity to lead and streamline daily operations, oversee a dedicated team, and implement innovative technology solutions within a dynamic firm environment. Position Overview for the Director of Operations: Manage and oversee administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies Work closely with the management team to lead the organization towards reaching goals Manage the office calendar and schedule client meetings and court appearances Coordinate and track case files and key performance indicators throughout the firm Oversee daily operations across intake, case management, litigation support, and billing processes Requirements for the Director of Operations: Bachelor's degree in Business Administration, Management, or related field 5+ years of progressive operations leadership experience Ability to work five days a week in Columbus, GA office Proven success managing teams across multiple functions Proficiency with standard technology platforms or CRM systems What's in it for you? Performance-based bonuses Comprehensive health, dental, vision insurance 401(k) with company match Generous PTO and professional development support Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

Belvedere Trading is a leading proprietary trading firm. We are a team driven by intellectual curiosity, seeking answers that will change not only how we trade in this technological age, but also the future landscape of the trading industry. Our traders provide liquidity to the market through their market-making activities and are the masters of a diverse set of commodities, interest rates, exchange-traded funds (ETF), and equity index options. Traders partner with our technologists to continually engineer and optimize our trading systems to stay on top of the industry. As an Experienced Equity Options Trader, you will join our Equity Index or Individual Equity Options Trading Groups. In this role, you'll take ownership of strategy, risk, and performance across Equity options while helping shape the future of our trading desk. You'll bring strong market intuition, a quantitative mindset, and a team-first approach to a fast-paced environment where we solve complex problems together. What you'll do Become a leader in options market-making, while being recognized and compensated for your contributions within the firm. Participate in formal education on quantitative concepts to build your trading knowledge. Execute trades in a fast-paced environment with precision and a focus on maximizing profitability. Excel in market-making on a highly collaborative team and actively provide liquidity across multiple markets while ensuring efficient pricing and risk management. Execute strategy development and collaborate with the team to design and implement trading strategies in highly liquid names. Provide analytics & insights to analyze market data to identify trends, mispricing, and emerging opportunities within Equity Markets. Develop tools to analyze positional opportunities, evaluate risk, and improve options liquidity. Collaborate with technologists, quants, and traders to systematize models and trading strategies. Ensure risk management by monitoring and managing positions within risk limits. What you'll need 3-7+ years of experience trading single-stock options, index options, or ETF options, ideally in a market-making setting. A strong track record of generating PnL, managing risk, and executing strategies in fast-moving markets. Deep understanding of options pricing, volatility dynamics, and market microstructure. Proficiency in Python, R, SQL, or similar tools, with the ability to work with large datasets and build analytical or modeling frameworks. Ability to thoughtfully approach decision-making, thrive under pressure and adapt quickly to changing market conditions. Excellent communication skills and a team-oriented mindset. Bachelor's degree or higher in Finance, Economics, Physics, Mathematics, Engineering, Computer Science, or a related field. How We Operate - Core Values Team Belvedere: Work seamlessly with others to achieve shared goals. Foster a positive and supportive environment that brings out the best in your teammates. Me in Team: Focus on competing and succeeding at the highest level, constantly striving for excellence. Own It: Actively address challenges and make decisions that drive positive results, taking ownership of both successes and failures. Build Rockets: Bring forward bold, creative ideas and solutions. Be open to experimentation and willing to take calculated risks. Passionate Discourse: Encourage and bring innovative, out-of-the-box ideas to discussions, actively contributing to team growth and progress. Women and underrepresented groups frequently apply for jobs only if they meet 100% of the qualifications. We encourage you to break that mold and apply. No candidate is perfect; all have a lot to offer. We welcome your application. Our Stance Belvedere is an Equal Opportunity Employer committed to a non-discriminatory workplace. We promote diversity and equal opportunity for all employees and applicants, fostering an inclusive environment where all team members are treated with respect, dignity, and courtesy. We value a dynamic culture where diverse backgrounds, experiences, and perspectives thrive. Work Schedule: Regular and reliable attendance during business hours with the ability to be on-site prior to the start of business on occasion Physical: Ability to remain at a desk and concentrate for long periods of time Amount of Travel Required: None

Jotform is a bootstrapped San Francisco-based SaaS company with over 35 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes - from small businesses to enterprises. Released in 2018, Jotform Enterprise helps multiuser organizations automate workflows and business processes as well as collect internal and/or external data in a structured manner. We believe paperwork shouldn't slow anyone down so we're dedicated to making online data and payment collection as seamless as possible. We are looking for Enterprise Frontline Support Representatives in San Francisco for our rapidly growing customer base. These are full-time, in-office opportunities with benefits. ABOUT THE ROLE This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As an Enterprise Frontline Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices. The key objectives of this role include, but are not limited to: Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction Utilize our support ticketing system; respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion Provide accurate and timely support by documenting all issues and resolutions Maintain communications with customers during the problem resolution process Act as a Customer-facing subject matter expert What Do You Need to Be Successful? Solid HTML / CSS background is needed to help customers in building and designing forms Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds Track record of supporting customers with a SaaS or IaaS product is preferred English fluency is required ABOUT YOU Customer facing skills combined with excellent verbal and written communication skills Ability to work with little to no supervision Open to criticism and a team player Adaptable , flexible and commercially aware Excellent organizational skills with the ability to prioritize and manage Compensation, Perks & Benefits Base pay range: $60K to $85K. Exact compensation may vary based on skills and experience Company paid Commuter Benefits Employer-sponsored medical, dental, vision, AD&D, and LTD insurance 401(k) with 4% company match FSA 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year Professional development stipend after one year of employment OUR PROCESS We'll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and have to prioritize who we speak to. We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform! Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Jotform values your privacy. You can find more information regarding our applicant privacy notice here: ********************************************** Applicants must be authorized to work lawfully in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

General Manager - Air Freight Import & E-commerce Logistics A fast-growing international logistics company specializing in air freight import and cross-border e-commerce parcels. We handle both traditional B2B cargo and high-volume parcel shipments from Asia to the U.S., covering air transport, customs clearance, LAX terminal pickup, warehouse breakdown, sorting, and last-mile distribution. Key Responsibilities • Oversee all Los Angeles operations: air import, customs clearance, LAX terminal pickup, warehouse breakdown, and distribution. • Manage both bulk cargo and small parcel business lines. • Lead cooperation with airlines, terminals, customs brokers, and trucking partners. • Supervise warehouse operations including ULD breakdown, sorting, palletizing, and dispatching. • Implement cost control, efficiency optimization, and compliance processes. • Build and manage local teams (operations, customs, warehouse, admin). Qualifications • 5+ years of air import logistics or cross-border e-commerce experience. • In-depth understanding of customs clearance, LAX cargo terminal operations, and warehouse breakdown procedures. • Proven experience in team management and cross-department coordination. • Strong communication and problem-solving skills; bilingual English/Chinese preferred to work with the cross-border team. • Resources in LAX terminals, customs brokers, or trucking are a plus.

The Business Systems Analyst (BSA) is critical to managing the increasing volume of day-to-day requests, ensuring that business needs are accurately translated into technical requirements, and that solutions are delivered effectively across systems.The BSA will help to create clarity, structure, and shared understanding between business and technical teams on project and enhancement objectives. They will lead the effort in gathering and analyzing requirements, mapping business processes, supporting system design, coordinating testing and training, and providing post-implementation support. They'll also take a facilitator role, assist in defining the project scope, objectives, and deliverables, ensuring that the technical project aligns, and identify potential risks and issues to project owners.Responsibilities Translate business needs into clarity Ensure end-to-end requirements are consistently captured and validated, enabling CRM and ERP solutions that reduce rework and accelerate delivery. Enable fit-for-purpose solutions Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience. Execute structured intake to enable prioritization Ensure all requests are consistently documented and assessed, allowing BTS to allocate resources effectively and focus on the highest-value initiatives. Surface and address process gaps Proactively identify inefficiencies, dependencies, and unclear ownership during discovery, reducing late-stage issues and ensuring cross-system alignment. Support seamless delivery Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations. Participate in sprint QA testing Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes. Drive confident adoption Lead structured UAT and post-implementation support, ensuring new capabilities are adopted by end-users, with measurable improvements in usability and operational performance. Optimize processes continuously Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams. Capabilities Requirements & Analysis Skilled at eliciting, analyzing, and translating complex or ambiguous business needs into clear, validated, and testable requirements. Business Acumen & Prioritization Understands business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy. Communication & Facilitation Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross-functional teams to alignment. Structure & Detail Orientation Brings clarity through consistent documentation, process mapping, and knowledge management. Continuous Improvement & Adaptability Comfortable refining intake and analysis frameworks, anticipating risks, and adjusting to fast-paced or ambiguous environments. Qualifications Education & Background: Bachelor's degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience). 2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment. Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms. Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support. Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors. Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail Self-starter with the ability to drive clarity, structure, and documentation independently. Familiarity with development management tools such as JIRA, Confluence, and other software development management /documentation platforms. Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations). Certifications & Development (Advantageous) Salesforce Administrator or Trailhead badges (preferred but not required) Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master) Interest in process improvement (Lean, Six Sigma, etc.)

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The purpose of the Senior Salesforce Developer role in the Business Applications Team is to lead the design, development, and optimization of complex Salesforce solutions that support strategic business objectives and enterprise-scale integrations. The role oversees the technical architecture, ensures adherence to Salesforce platform limits and security standards, and provides technical mentorship to junior developers. The Senior Salesforce Developer translates advanced business requirements into scalable, maintainable, and high-performing solutions using Apex, Visualforce, Lightning Web Components, and system APIs, while driving alignment with enterprise architecture and governance frameworks.Responsibilities Delivery of scalable, secure, and high-performing Salesforce solutions that directly enable business process efficiency and operational agility. Reduce system defects and rework through consistent enforcement of secure coding, architectural standards, and automated quality controls. Improve business responsiveness through the timely implementation of new Salesforce capabilities that align with enterprise priorities and platform best practices. Enhance data integrity and accessibility across business systems through reliable and performant integrations between Salesforce and external platforms. Increase release stability and deployment velocity through the adoption of automated CI/CD pipelines, version control, and rigorous test automation. Strengthen technical governance through consistent code reviews, adherence to platform limits, and compliance with organizational security and compliance policies. Reduce dependency on external vendors by building internal Salesforce technical capability and mentoring junior developers toward autonomous delivery. Improve cross-functional collaboration and decision-making by ensuring Salesforce solutions are designed with transparency, maintainability, and business scalability in mind. Optimize system performance and user experience through proactive monitoring, refactoring, and continuous improvement of Salesforce implementations. Sustain alignment of Salesforce solutions with long-term enterprise architecture, ensuring platform stability, future readiness, and measurable business value. Capabilities Technical Acumen Demonstrates deep command of Salesforce development, including Apex, Lightning Web Components, Visualforce, and API integration. Designs solutions that optimize platform performance, scalability, and maintainability. Solution Architecture Thinking Applies structured architectural principles to ensure designs align with enterprise standards, security frameworks, and Salesforce best practices. Balances short-term delivery with long-term system sustainability. Secure and Compliant Development Applies secure coding standards, enforces data privacy principles, and ensures all solutions meet organizational and platform-level compliance obligations. Continuous Improvement Orientation Proactively identifies technical debt, system inefficiencies, and enhancement opportunities, leading structured remediation and optimization efforts. Delivery Accountability Owns full lifecycle delivery of Salesforce solutions from design through release. Maintains high accuracy in estimation, delivery timelines, and post-deployment stability. Analytical and Diagnostic Capability Diagnoses issues rapidly through data-driven methods, tracing root causes and implementing sustainable fixes that prevent recurrence. Technical Leadership and Mentorship Guides and develops junior developers through code reviews, pair programming, and structured learning. Reinforces coding discipline and engineering standards across the team. Adaptability and Platform Agility Responds effectively to evolving Salesforce platform releases, architectural shifts, and changing business requirements without disrupting delivery cadence. Quality and Governance Discipline Maintains strong adherence to version control, peer review, CI/CD, and automated testing processes. Ensures all deliverables pass defined quality gates before release. Strategic Business Awareness Understands how Salesforce capabilities drive business objectives. Aligns technical decisions with measurable business outcomes and operational efficiencies. Qualifications Education & Certification: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline. Salesforce Platform Developer II certification required: Platform Developer I certification mandatory as baseline. Salesforce Application Architect or System Architect certification strongly preferred. Additional Salesforce credentials (e.g., Integration Architect, Data Architecture and Management Designer) are advantageous. Agile or DevOps certification (e.g., Scrum Master, Salesforce DevOps Center Practitioner) desirable Professional Experience Requirements: Minimum of 5-8 years of hands-on Salesforce development experience, including Apex, Visualforce, Lightning Web Components (LWC), and SOQL/SOSL. Proven track record of architecting and delivering enterprise-grade Salesforce implementations across multiple clouds (Sales Cloud, Service Cloud, Experience Cloud, or equivalent). Demonstrated experience integrating Salesforce with external systems using REST, SOAP, MuleSoft, or other middleware platforms. Practical experience managing CI/CD pipelines using Salesforce DX, Git, and automation tools such as Jenkins, Copado, or Gearset. Experience implementing test-driven development (TDD) practices, unit testing, and maintaining code coverage thresholds. Strong understanding of Salesforce data modeling, sharing rules, security models, and governor limits. Experience in enterprise-scale environments with complex data, process, and compliance requirements. Prior leadership or mentorship experience within a technical development team. Exposure to API management, identity and access management (IAM), and secure coding principles in cloud environments. Demonstrated ability to collaborate across business, architecture, and operations teams to translate requirements into scalable technical solutions. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Senior Director, Engineering is accountable for the engineering execution and technical outcomes that enables Coates' North American product and client roadmaps. This includes leading multiple engineering teams to implement software and content solutions that are scalable, minimize technical overhead/debt, and increase operational efficiency - while defining and embedding the “Coates Way” of engineering excellence. This role will partner closely with stakeholders in Product, Account Management, and Business development to ensure we are building solutions in manner deliver a high level of client value in a cost effective and sustainable manner. Responsibilities Engineering Leadership: Drive consistent, high-quality engineering execution of the NAM product roadmap in partnership with Product and Delivery teams. Technical Governance: Define and uphold engineering standards, coding best practices, and architecture principles. Technical Debt Management: Identify, prioritize, and mitigate technical debt through proactive refactoring and modernization plans. Engineering Efficiency: Improve productivity through process optimization, automation, and effective code management practices. People & Culture: Build, mentor, and retain a high-performing engineering team that embodies Coates' values. Cross-Functional Alignment: Collaborate closely with Product, Content, Support, and Delivery teams to ensure end-to-end solution success. Risk & Quality Management: Ensure engineering risks are identified early and delivery quality meets or exceeds customer expectations. Capabilities Technical Leadership: Inspires trust and excellence through deep technical credibility and coaching. Strategic Alignment: Connects engineering execution with business and product strategy. Continuous Improvement: Passionate about process optimization, automation, and reducing waste. Collaboration & Influence: Operates as a true partner to Product and Delivery teams. Quality & Accountability: Sets and enforces high engineering standards and ownership culture. Cultural Leadership: Builds and sustains a “Coates Way” of engineering - disciplined, curious, and outcome-driven. Qualifications Required: 10+ years in software engineering, with 5+ years in technical leadership Proven experience delivering enterprise-scale software or content service platforms. Strong background both cloud-native (AWS preferred) and distributed system (Linux preferred) architectures Deep understanding of software delivery methodologies (Agile, Lean, etc). Experience establishing engineering frameworks, standards, and practices across distributed teams. Demonstrated success managing engineering teams supporting SaaS or digital experience platforms. Proven track record of launching successful products and/or service offerings. Preferred: Bachelors Degrees in Engineering, Computer science or related fields Experience in leveraging engineering partners in both staff augmentation and managed service capacity. Demonstrated experience in developing and executing strategic plans that align with business objectives and growth About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started! We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences. The Sr. Infrastructure Manager leads the North American infrastructure and DevOps function, ensuring reliable, scalable, and secure technology environments that power our digital solutions. This role oversees all aspects of cloud environments, DevOps practices, media player operating systems, and alerting and monitoring solutions for North American customers. The manager ensures alignment with the North American technology roadmap and is accountable to operational performance, service continuity, and hosting cost management. This role will grow and foster culture of proactive technical leadership, helping to implement best practices that can unlock efficiencies across the engineering and support organizations. Responsibilities Infrastructure Leadership - Lead the North American infrastructure and DevOps teams, setting vision, priorities, and performance goals in alignment with global engineering strategy. Cloud Operations - Oversee AWS cloud environments, ensuring availability, cost optimization, and adherence security/architectural best practices. DevOps & Automation - Drive CI/CD pipeline maturity and infrastructure-as-code, enabling repeatable, reliable, and secure deployments. Media Player OS Management - Oversee the lifecycle, security, and updates of Coates' media player OS across customer fleets. Monitoring & Observability - Implement and continuously refine alerting, logging, and monitoring frameworks to maintain high uptime and service performance. Governance & Compliance - Establish and maintain standards for change control, security, and documentation across environments. Collaboration with Product & Delivery - Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers. Continuous Improvement - Champion an automation-first mindset, reducing technical debt and improving the speed and quality of deployments. Mentorship & Development - Build capability within the team through coaching, skill development, and fostering a culture of curiosity and ownership. Capabilities Technical Leadership - Inspires excellence through deep technical credibility and empathetic leadership. Strategic Thinking - Balances immediate operational needs with long-term platform evolution and scalability. Operational Discipline - Enforces standards, ensures consistent monitoring, and drives incident management best practices. Collaborative Partnership - Works effectively across Engineering, Product, and Delivery to achieve business outcomes. Adaptability - Thrives in a fast-moving environment with shifting priorities and evolving technologies. Communication - Translates complex infrastructure concepts into business language for stakeholders. Accountability - Owns results, fosters transparency, and ensures delivery of reliable and secure infrastructure services. Qualifications Technical Skills: 7+ years of experience in infrastructure, DevOps, and systems operations; 3+ years in a leadership capacity. Deep expertise in AWS environments, including cloud architecture, networking, IAM, and cost management. Strong background in Linux system administration, scripting (Bash, Python), and automation frameworks. Experience with containerization and orchestration (Docker, Kubernetes, ECS). Proven implementation of CI/CD pipelines (GitLab, or similar) and infrastructure-as-code (Terraform, CloudFormation, etc). Hands-on experience managing monitoring and alerting tools such as Sumo Logic, Grafana, or Prometheus. Experience with cybersecurity best practices and compliance frameworks. Knowledge of global infrastructure operations across distributed regions. Additional Knowledge (Preferred): Exposure to ITIL service management practices. Familiarity with media device management or digital signage systems preferred. About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Be inspired To Be More We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website ******************************* or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Salary Range: $60k to $70k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Experience supporting AV Equipment is required. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box