Guest Service Representative jobs at Coborn's - 529 jobs

Guest Service Representative
Coborn's 4.1
Guest service representative job at Coborn's
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties: * Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service. * Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc. * Assist guests with returned merchandise, overrings, and overcharges. * Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc. * Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts. * Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including: * 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations. * Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit! * Paid Time Off (PTO/Vacation) * Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday! * Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply) * Paid Military Leave * Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month * Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing! * Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year * Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! * Tools, resources and opportunities for career growth and development * 401(k) plan options - we also match up to 20% of the first 5% contributed * Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! * Education benefits including tuition discount and scholarship programs * Additional Voluntary Benefits - such as vision, accident and critical illness insurances If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! Requirements We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. Pay Range USD $13.00 - USD $18.00 /Hr. Company Introduction Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center. We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties: * Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service. * Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc. * Assist guests with returned merchandise, overrings, and overcharges. * Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc. * Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts. * Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including: * 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations. * Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit! * Paid Time Off (PTO/Vacation) * Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday! * Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply) * Paid Military Leave * Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month * Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing! * Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year * Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! * Tools, resources and opportunities for career growth and development * 401(k) plan options - we also match up to 20% of the first 5% contributed * Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! * Education benefits including tuition discount and scholarship programs * Additional Voluntary Benefits - such as vision, accident and critical illness insurances If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!
$13 hourly 2d ago

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Guest Service Representative
Coborn's 4.1
Guest service representative job at Coborn's
A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties: * Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service. * Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc. * Assist guests with returned merchandise, overrings, and overcharges. * Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc. * Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts. * Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including: * 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations. * Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit! * Paid Time Off (PTO/Vacation) * Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday! * Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply) * Paid Military Leave * Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month * Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing! * Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year * Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! * Tools, resources and opportunities for career growth and development * 401(k) plan options - we also match up to 20% of the first 5% contributed * Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! * Education benefits including tuition discount and scholarship programs * Additional Voluntary Benefits - such as vision, accident and critical illness insurances If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance! Requirements We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. Pay Range USD $13.00 - USD $18.00 /Hr. Company Introduction Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center. We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in the life of the Guest Service Representative may include any combination of the below duties: * Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service. * Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc. * Assist guests with returned merchandise, overrings, and overcharges. * Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc. * Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts. * Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence. What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including: * 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations. * Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit! * Paid Time Off (PTO/Vacation) * Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday! * Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays (some exclusions apply) * Paid Military Leave * Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month * Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing! * Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year * Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more! * Tools, resources and opportunities for career growth and development * 401(k) plan options - we also match up to 20% of the first 5% contributed * Participation in our Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit! * Education benefits including tuition discount and scholarship programs * Additional Voluntary Benefits - such as vision, accident and critical illness insurances If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!
$13 hourly 2d ago
Guest Service Representative
Thorntons LLC 3.9
Bloomington, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $15.50-$15.75
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Thorntons LLC 3.9
Joliet, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $16.10-$16.35
$25k-30k yearly est. 60d+ ago
Guest Service Representative R6 - Store 222351
Thorntons Inc. 3.9
East Peoria, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Thorntons LLC 3.9
Highland Park, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $18.00-$18.25
$25k-30k yearly est. 60d+ ago
Guest Service Representative R6 - Store 222353
Thorntons Inc. 3.9
Pekin, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative R24 - Store 221331
Thorntons Inc. 3.9
Roscoe, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Thorntons LLC 3.9
Oak Lawn, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $16.50-$16.75
$25k-30k yearly est. 60d+ ago
Guest Service Representative R7 - Store 221322
Thorntons Inc. 3.9
Chicago, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative R11 - Store 222370
Thorntons Inc. 3.9
Springfield, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative R11 - Store 222371
Thorntons Inc. 3.9
Springfield, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative R14 - Store 221321
Thorntons Inc. 3.9
Waukegan, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative R9 - Store 221359
Thorntons Inc. 3.9
Saint Charles, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Thorntons LLC 3.9
Prospect Heights, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $16.50-$16.75
$25k-30k yearly est. 60d+ ago
Guest Service Representative R11 - Store 222381
Thorntons Inc. 3.9
Decatur, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Thorntons LLC 3.9
Streator, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $15.50-$15.75
$25k-30k yearly est. 60d+ ago
Guest Service Representative R9 - Store 221316
Thorntons Inc. 3.9
Algonquin, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative R6 - Store 222350
Thorntons Inc. 3.9
Creve Coeur, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. * Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. * Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. * Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. * Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. * Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. * Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. * Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. * Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests * Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook * Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations * Perform additional duties as assigned Key Relationships * Region Manager * Human Resource Manager * General Manager * Store Manager * Food Service Manager * Guest Service Representatives Skills * Follows written and verbal direction/instructions and seeks clarification when required. * Works effectively and accurately in a fast-paced environment. * Seeks appropriate support to solve problems in a timely manner. * Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. * Demonstrates self-control in stressful situations. * Adaptability and flexibility to respond effectively to a variety of situations * Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. * Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication * Takes pride in delivering high-quality Guest service * Meets performance expectations associated with the role * Uses analytical skills to identify and solve problems or situations encountered on the job. * Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. * Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge * Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction * Principles and methods for showing, promoting, and selling products or services Experience * All experience is considered Required or Preferred Qualifications/Certifications * High School Diploma or GED (Preferred) * Food Certifications (Preferred) Other Considerations * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements * Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. * Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. * Occasional Sitting and Driving required. * Exposed to extreme weather conditions and temperatures * Long periods of standing * Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$25k-30k yearly est. 60d+ ago
Guest Service Representative
Thorntons LLC 3.9
Posen, IL jobs
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives. Requirements Essential Job Functions (Responsible to) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management. -Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems. -Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery. -Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required. -Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies. -Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis. -Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program. -Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions. -Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests -Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook -Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations -Perform additional duties as assigned Key Relationships -Region Manager -Human Resource Manager -General Manager -Store Manager -Food Service Manager -Guest Service Representatives Skills -Follows written and verbal direction/instructions and seeks clarification when required. -Works effectively and accurately in a fast-paced environment. -Seeks appropriate support to solve problems in a timely manner. -Delights customers by providing a friendly and helpful experience that wins loyalty to the brand. -Demonstrates self-control in stressful situations. -Adaptability and flexibility to respond effectively to a variety of situations -Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude. -Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication -Takes pride in delivering high-quality Guest service -Meets performance expectations associated with the role -Uses analytical skills to identify and solve problems or situations encountered on the job. -Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc. -Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team. Knowledge -Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction -Principles and methods for showing, promoting, and selling products or services Experience -All experience is considered Required or Preferred Qualifications/Certifications -High School Diploma or GED (Preferred) -Food Certifications (Preferred) Other Considerations -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. Physical Requirements -Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. -Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs. -Occasional Sitting and Driving required. -Exposed to extreme weather conditions and temperatures -Long periods of standing -Exposure to gasoline fumes and cleaning products * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary. Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************ Additional Information * Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F. Wage $18.00-$18.25
$25k-30k yearly est. 60d+ ago

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Updated December 31, 2025

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Guest Service Representative R11 - Store 222371

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Guest Service Representative R9 - Store 221316

Guest Service Representative R6 - Store 222350

Guest Service Representative

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