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Cocktail waitress skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical cocktail waitress skills. We ranked the top skills for cocktail waitresses based on the percentage of resumes they appeared on. For example, 28.6% of cocktail waitress resumes contained customer service as a skill. Continue reading to find out what skills a cocktail waitress needs to be successful in the workplace.

15 cocktail waitress skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how cocktail waitresses use customer service:
  • Provided exceptional customer service in a high volume establishment with a people oriented and positive attitude.
  • Demonstrated exceptional customer service in promoting menu items and efficiently answering customer inquiries regarding menu selections.

2. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how cocktail waitresses use drink orders:
  • Provided excellent customer service, took drink orders, expedited alcoholic beverages, received payments, maintained clean and safe work environment
  • Provided friendly service to patrons, helping the bartender and kitchen to receive, prepare and deliver food and drink orders.

3. Non-Alcoholic Beverages

Here's how cocktail waitresses use non-alcoholic beverages:
  • Prepare alcoholic and non-alcoholic beverages, following TABC policy.
  • Serve chilled alcoholic and non-alcoholic beverages to customer.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how cocktail waitresses use pos:
  • Served all guest in timely manner, took all orders, worked POS and handled all money transactions.
  • Worked with large groups and parties in multiple rooms at once * Became quick and accurate utilizing POS system

5. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how cocktail waitresses use beverage orders:
  • Major Responsibilities: Seating guests, taking food and beverage orders, entering data into computer system, and cleaning tables.
  • Greet guests, take beverage orders and collect a credit card and ID to start a tab.

6. Bartending

Here's how cocktail waitresses use bartending:
  • Developed bartending skills and filled in for bartenders while they were at break or lunch.
  • Served drinks and food, while learning some bartending, as a cocktail waitress.

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7. Food Orders

Here's how cocktail waitresses use food orders:
  • Provided excellent customer service by successfully answering menu questions and taking customer food orders.
  • Acquired food orders accurately according to customer specifications.

8. Serving Drinks

Here's how cocktail waitresses use serving drinks:
  • Accommodate accordingly as well as serving drinks and dealing with cash and credit card transactions.
  • Experience with serving drinks and being aware of intoxication levels.

9. Fine Dining

Here's how cocktail waitresses use fine dining:
  • Establish relationships with customers in an effort to ensure repeat business by providing exemplary service in a fine dining atmosphere.
  • Service Staff for the 'front of the house' operations of a Fine Dining, privately owned Restaurant.

10. Guest Satisfaction

Here's how cocktail waitresses use guest satisfaction:
  • Inquired about guest satisfaction, anticipated additional needs and requests.
  • Solicited feedback through questionnaires to evaluate levels of Guest satisfaction.

11. Bottle Service

Here's how cocktail waitresses use bottle service:
  • Engaged in marketing and promotion of restaurant VIP bottle service seating and the sales of bottle service to restaurant clientele.
  • Entertain and accommodate to hotel guests - Provide bottle service for company parties, birthdays, or any other special occasion

12. Computer System

Here's how cocktail waitresses use computer system:
  • Trained new employees on all aspects of position including staging & order entry using Aloha computer system.
  • Operate the electronic food/drink order computer system that used specific codes that related to what was ordered.

13. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how cocktail waitresses use vip:
  • Interview, train, evaluation of cocktail staff VIP relation Inventory and Lounge management Meeting and Event organizer
  • Head Waitress-developed each waitress personal schedules, found fill ins/replacements, overlooked VIP, trained new waitresses,

14. Clean Tables

Here's how cocktail waitresses use clean tables:
  • Tally and verify all monies collected, prepare and serve drinks, bus and clean tables.
  • Cleaned tables after every customer to ensure that every customer had a clean table available.

15. Customer Orders

Here's how cocktail waitresses use customer orders:
  • Take orders - explain how menu items are prepared, describing ingredients and cooking methods and remember customer orders and requests.
  • Record and remember customer orders and repeat back in a clear and understandable manner to minimize errors.
top-skills

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List of cocktail waitress skills to add to your resume

Cocktail waitress skills

The most important skills for a cocktail waitress resume and required skills for a cocktail waitress to have include:

  • Customer Service
  • Drink Orders
  • Non-Alcoholic Beverages
  • POS
  • Beverage Orders
  • Bartending
  • Food Orders
  • Serving Drinks
  • Fine Dining
  • Guest Satisfaction
  • Bottle Service
  • Computer System
  • VIP
  • Clean Tables
  • Customer Orders
  • Casino Floor
  • Beverage Service
  • Sales Taxes
  • Upselling
  • Private Parties
  • Quality Customer Service
  • Menu Selections
  • Customer Complaints
  • Greeting Guests
  • Clean Environment
  • Micros
  • Bus Tables
  • Alcoholic Drinks
  • Financial Transactions
  • To-Go Orders
  • Drink Specials
  • Menu Knowledge
  • Credit Card Transactions
  • Order Slips
  • Server Station
  • Meal Costs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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