PeoplesBank jobs - 30 jobs

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: Join our team as a Video Banker Solution Specialist! In this role you will assist customers and process transactions via video, through our call center and Interactive Teller Machines. Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally. Flexibility to work weekends and evenings is required. This role is onsite at our corporate headquarters in Holyoke, MA. Essential Duties and Responsibilities: Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology. Accept video transaction sessions and respond to customer requests. Manage incoming calls and online banking requests, resolving queries as needed. Maintain strong knowledge of bank products, services, procedures, and fees. Assist customers with inquiries and escalate issues when necessary. Complete required forms and perform account maintenance procedures. Handle written correspondence with customers accurately and timely. Protect privacy and customer confidentiality. Perform transactions using Video Banking technology within established limits. Complete yearly compliance training and adhere to regulations. Act as an intermediary for departments without customer contact. Follow up with customer inquiries via letters, brochures, and emails. Direct calls to appropriate bank departments and associates. Other duties as required. Education and Experience Required: High School diploma Minimum 1 year of experience with customer service and handling difficult situations Experience in a call center and/or banking is highly desired. Skills Required: Excellent communication skills, including active listening Detail-oriented and able to assist customers through the ITM process Ability to analyze and resolve customer inquiries Professional appearance and behavior, comfortable on camera Flexibility to work weekends and evenings Strong time management skills and ability to work independently and as a team Quick learner of evolving technologies to service customers Computer / Technical Skills: Proficient with MS 365 and various electronic delivery channels Knowledge of internet, mobile banking, and other technologies Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization. Summary: The Lead Banker is an experienced multi-unit banker that peer leads the operational standards of the branch to assist both personal and business customers with all their banking needs in our universal banking model, such as opening accounts, processing all transactions accurately and in a timely manner and taking consumer loan applications. The Lead Banker is an exemplar in customer service, operational excellence and the ability to work closely with customers to understand their financial needs and goals through prescribed sales and service standards and refer to business partners as needed. Upholds the organizations mission and values; operating in the best interest of our customer and communities while delivering the best banking experience. Essential Duties and Responsibilities include the following. Other duties may be assigned Consistently executes appropriate behaviors to provides an exceptional customer experience with emphasis on relationship development, market share growth, and regulatory compliance. Performs and mentors associates on the routine day to day duties in accordance with bank policies and procedures to ensure operational soundness and high-level customer experience. Assists in the management of customer accounts, including opening and closing accounts, processing transactions, and handling customer inquiries or concerns; maintaining accuracy and thoroughness throughout. Recognizes relationship deepening opportunities and refers customers to business partners to support the broader more complex financial needs of customers as appropriate. Works collaboratively with team to achieve branch initiatives and overall market growth. Properly identifies and escalates matters in accordance with bank-wide and department standards. Addresses, researches and responds to customer complaints, documenting the resolution per PeoplesBank policy. Generally, resolves problems independently, escalating more difficult issues to management Reviews and approves exceptions and overrides transaction restrictions for BKR associates as appropriate, using detailed knowledge of operating procedures, regulatory requirements, and established branch guidelines. Seeks management guidance for issues with no clear precedent. Works closely with management to identify and resolve any operational issues or concerns, seeks direction from management when necessary ensuring smooth and efficient functioning of the branch. Accepts consumer lending applications; reviews customer information, assesses lending products and payment options, and works with the customer to best find the lending solutions to fit their needs. Operates a cash box / recycler, and serves as Vault, ATM and/or Coin Machine custodian as needed. Accurately processes entries and reconciles cash, checks and negotiables at end of shift within Retail guidelines and performance standards. Adheres to all compliance and regulatory requirements, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP). Obtains and verifies necessary information to complete applications, logs, BSA and CIP forms, and any other documentation as required by policy or regulation. Completes all yearly compliance training and testing and complies with bank policies and procedures, and federal and state regulations. Acts as Safe Deposit custodian, including opening and closing safe deposit contracts and providing access per bank guidelines. Demonstrates advanced knowledge of all PeoplesBank products and services, and satisfactorily completes annual product knowledge training Represents the bank in a professional manner. Responds to incoming calls in accordance with department service standards. Communicates effectively verbally and in email, memos and business letters and in accordance with service standards. Supports marketing efforts and brand awareness including but not limited to participation in volunteer opportunities, community engagement and business development activities. Utilizes advanced knowledge of bank policies, procedures, and regulatory requirements to perform duties and train and assist team members in all aspects of the position. Models and uses exemplary customer service, operational and communication skills to resolve issues for internal and external customers in accordance with bank and department service standards and required regulations. May be designated as a key-holder, assigned to open and/or close the Branch, ensuring service and security standards are maintained. Assists with the onboarding and training of new team members in all aspects of the position. Acts as a peer mentor; aides in the development of a team of associates, coaching training and provides assistance to peers when asked in handling escalated matters. May be required to work and travel to branch locations as needed and assigned. May be required to work outside of your regularly scheduled hours including weekends and evenings. Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: High School diploma required; Associate's degree (A. A.) strongly preferred and three years related experience; or equivalent combination of education and experience . Skills needed: Advanced Cash handling experience, business and mathematical acumen required. Ability to build credibility and influence with team members Effective collaboration and listening skills Attention to detail, strong time management and multitasking skills Analytical and critical thinking skills Strong communication skills, verbal and written Superior interpersonal and customer service skills, including the ability to form and maintain client and business relationships Discretion and a dedication to protecting the financial privacy of clients, business partners, and employer Self-directed with the ability to adapt and achieve results while working under the pressures of shifting priorities in a dynamic and agile environment Demonstrated effective problem-solving skills and ability to work independently. Ability to successfully work and travel to branch locations as needed and assigned Ability to successfully complete required on the job training and demonstrate competency in accordance with company guidelines. Certifications, Licenses and/or registrations: This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules. This position requires driving for work; and which may include, but is not limited to, possession of a valid driver's license, undergoing driving record check and maintenance of acceptable driving record. Computer Skills: Knowledge of computer applications including Word, Excel. Ability to use basic computer skills to enter and/or retrieve data. Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Work location may vary due to business needs after employment. Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel. The associate may work offsite at community, financial education and bank-at-work events several times a year, and occasionally makes business calls with the Banking Center Manager. Heavy volume during peak times, including the first and third of each month.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: As our Banking Center Assistant Manager, you'll be the heartbeat of our banking center, ensuring smooth operations and stellar customer service. You'll lead and mentor a team of talented bankers, fostering their professional growth and creating a positive, engaging work environment. In this role you may be required to work flexible hours that include early mornings, evenings, weekends, nights and/or holidays based on banking center needs. This position is based on-site at our branch in Amherst, MA. Essential Duties and Responsibilities: Leadership & Development: Train, coach, and develop your team to reach their full potential. You'll provide constructive feedback, performance reviews, and development plans to support their career growth. Customer Experience: Deliver exceptional customer service with a focus on building strong relationships and expanding our market share. You'll handle complex transactions, approve exceptions, and resolve issues to ensure customer satisfaction. Operations Management: Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards. Sales & Service: Train your team on sales and service skills to achieve banking center goals. You'll lead product knowledge training and identify opportunities for relationship retention and growth. Community Engagement: Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities. Other duties as assigned. Education and Experience: * Bachelor's Degree from a four-year college or university OR one to two years related experience and / or training; or equivalent combination of education and experience Certifications: * Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined * Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules. Computer/Technical Skills: * Knowledge of MS Office, including Word, Excel * Ability to use basic computer skills to enter / retrieve data Skills Required: * Excellent verbal and written communication skills * Excellent math and accounting skills * Excellent personal and professional leadership skills * Understanding of banking regulatory matters and procedures for proper operation * Ability to perform various banking procedures and operations * Ability to remain professional and composed under pressure Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: PeoplesBank is seeking a highly motivated and detail-oriented Software Solutions Analyst to join our innovative IT team. In this pivotal role, you'll design, develop, and optimize business solutions using Microsoft Power Platform, SharePoint, and other Microsoft 365 tools. You'll collaborate closely with business units to understand their needs, streamline workflows, and deliver secure, scalable, and user-friendly applications that drive operational efficiency across the bank. This is an excellent opportunity for a tech-savvy professional with strong analytical and communication skills to make a meaningful impact in a collaborative environment. This opportunity is a hybrid work model, based in Holyoke, MA, offering flexibility while maintaining strong team and business engagement. Essential Duties and Responsibilities : System Administration & Support: Design, build and maintain applications using Power Apps and Power Automate. Develop and manage SharePoint sites, lists, libraries and workflows to support business processes. Integrate Microsoft 365 tools (e.g., Teams, Outlook, Excel) into cohesive business solutions. Ensure solutions are secure, compliant and aligned with IT governance policies. Monitor and evaluate system performance and configure changes and upgrades as needed to ensure high availability and reliability. Manage user access, roles and security configurations. Business Analysis & Requirements Gathering: Collaborate with business units to gather and document system requirements. Operate closely with all internal stakeholders to prepare solutions to meet growing data needs, including new enhancements and improvements as well as creating and adjusting written policies and procedures. Translate business needs into functional specifications and technical solutions. Conduct gap analysis and recommend system improvements. Provide training and documentation to end-users and support teams. Project Management & Implementation: Manage relationships and workload with offsite developer(s), track system changes to achieve business goals, eliminate security risks, increase user satisfaction and maintain operations and third-party systems. Lead or support the implementation of system upgrades, patches and new modules. Coordinate with vendors, internal teams and stakeholders to ensure timely delivery of projects. Conduct system testing, validation and user training. Documentation & Compliance: Maintain detailed documentation of system configurations, workflows and procedures. Conduct quality assurance audits of reports containing financial data assuring company standards are maintained and data integrity is preserved. Ensure compliance with IT governance, security policies and regulatory standards. Other related duties as assigned. Education and Experience: Bachelor's degree, preferably in business administration, finance or data/information sciences. Minimum of five years' relevant experience in system analysis or administration preferably within a banking or financial services environment Or an equivalent combination of education and experience Skills Required: Familiarity with API's, data mapping and ETL processes. Understanding of ITIL practices and change management processes. Excellent problem solving, communication and project management skills. Excellent written and oral communication skills to articulate effectively in forums and meetings with technical and non-technical teams. Ability to provide clear and concise project documentation to various stakeholders. Strong time management skills, proficiency in prioritizing, scheduling and managing multiple project schedules and different levels of criticality. Motivated to improve, with a passion to self-educate and keep up to date on the latest data and analytics trends in marketing, banking and other fields. Working knowledge of retail and business banking business concepts. Computer/Technical Skills: Strong proficiency in Microsoft Power Apps (Canvas and Model-Driven), Power Automate (Flow creation and management) and SharePoint Online (Site design, permissions, workflows) Experience integrating and using MS Teams, OneDrive and other M365 collaboration tools. General knowledge of SQL, scripting and system integration tools Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: Reporting to the First VP-Business Banking, the VP Business Banking is responsible for soliciting and expanding high-quality business relationships within the bank's market area. This role focuses on developing new deposit and credit relationships with businesses generating revenues under $5 million and credit needs of $1 million or less. The VP will prospect and network within an assigned territory, leveraging a consultative sales approach to attract new clients and deepen existing relationships. Responsibilities include managing a portfolio of business loan relationships, identifying and developing credit, deposit, and cash management opportunities, and collaborating with internal partners to deliver comprehensive banking solutions. The ideal candidate will possess advanced credit skills, superior knowledge of banking products, and exceptional communication and relationship-building abilities. Active participation in community events and mentoring team members are also key components of this role. This role is based at our PeoplesBank headquarters in Holyoke, MA. Essential Duties and Responsibilities : Prospect and network within assigned territory to develop new business relationships through a consultative approach. Identify and secure credit, deposit, and cash management opportunities for businesses with revenues under $5M and credit needs up to $1M. Respond promptly to leads and collaborate with internal partners to deliver comprehensive banking solutions. Manage a portfolio of business loan relationships, ensuring proper risk ratings, compliance, and proactive loss prevention. Develop and implement sales strategies and calling plans; maintain accurate prospect lists. Prepare and oversee business lending needs, underwriting processes, and documentation compliance. Mentor and support team members to strengthen overall talent within the Business Banking Group. Partner with Retail Banking Centers to enhance business development skills and facilitate referral programs. Provide management with reports, analytics, and strategic insights; stay informed on competitive products and rates. Represent the Bank at community and civic events to build relationships and promote brand presence. Complete all compliance training and adhere to Bank policies and regulatory standards. Other similar duties as requested. Education and Experience: Bachelor's degree; OR an equivalent combination of education and experience. Four to six years demonstrated progressive experience in a similar/equivalent role in business/commercial banking sales. Skills Required: Advanced credit analysis skills to evaluate, structure, and manage commercial lending relationships. Strong knowledge of banking products, industry rates, and market trends to develop credit and deposit solutions and provide insights to senior management. Exceptional analytical and problem-solving abilities for complex financial scenarios. Superior customer service, communication, and presentation skills to manage high-value client relationships. Collaborative and team-oriented with advanced interpersonal skills; able to work independently and exercise sound judgment. Proven ability to organize, interpret, and execute assignments with precision. Computer/Technical Skills: Proficient in Microsoft Applications and laptop technology Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: PeoplesBank is seeking a motivated and customer-focused Residential Mortgage Loan Officer to generate residential mortgage business within our primary lending areas. This role involves cultivating relationships with real estate professionals, builders, attorneys, and other referral sources, while also leveraging internal leads and past customer connections. The ideal candidate will consistently generate mortgage applications that lead to closed loans, actively participate in community and business development events, and deliver exceptional service throughout the mortgage process. Strong interpersonal skills, attention to detail, and a thorough understanding of conventional loan structures are essential. This position requires NMLS registration. This position includes a base salary and commissions structure. Essential Duties and Responsibilities: * Consistently generate high-quality mortgage applications that result in closed loans, meeting or exceeding monthly production goals. * Proactively cross-sell deposit products to mortgage customers, enhancing overall customer value and deepening relationships. * Actively engage in community and industry events-including Realtor associations, expos, and chamber functions-to build visibility and drive mortgage volume. * Develop and execute a strategic annual market plan to identify and capitalize on growth opportunities within the bank's footprint. * Provide timely and responsive service by following up on all customer inquiries and referrals within 24 hours. * Ensure full compliance with federal, state, and bank regulations by completing annual training and adhering to all service and operational standards. * Other duties as assigned. Education and Experience: * Bachelor's degree or an equivalent combination of education and experience * One to three years of relevant experience Certifications, Licenses and/or Registrations Required: * Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration - must obtain said license after a period, to be determined by decision maker. * Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules. Computer Skills: * Knowledge of Microsoft applications, including Word and Excel * Experience utilizing laptop technology Skills Required: * Excellent verbal and written communication skills, ensuring clear and professional interactions. * Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships. * High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization. * Thorough understanding of conventional loan structures. * Willingness to travel to various banking center locations throughout region as needed and assigned. Work Environment and Physical Demands: * The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * *Work location may vary due to business needs after employment. Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role. * While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: We are seeking an ACH Representative to join our Electronic Banking team. In this role, you will be responsible for processing and reconciling electronic funds transfers (EFT), ensuring compliance with all applicable regulations. The ACH Representative will manage daily ACH processing schedules, handle stop payments, prenotes, and reclamations, and assist with balancing general ledger accounts. You will also support third-party file processing, cash management approvals, and provide exceptional service to internal departments. This position requires strong attention to detail, analytical skills, and a thorough understanding of banking regulations. This role is located onsite in Holyoke, MA. Essential Duties and Responsibilities : Ensure timely processing, posting, and return of ACH transactions in accordance with daily schedules. Review EF-Prenote reports for death notifications and take appropriate action. Respond to prenote requests within established time frames. Process Notices of Reclamation from agencies promptly; maintain records and prepare unrecoverable items for collection. Place ACH stop payments, verify signatures, and take necessary follow-up actions. Set up allotments and input quick starts by the next business day. Verify Federal Reserve end-of-day settlement, research discrepancies, and assist with balancing ACH general ledger accounts. Perform third-party ACH file processing and approvals, including extended hours when required. Handle daily ACH file processing and approvals for Cash Management services. Respond to inquiries from banking centers and internal departments, delivering excellent customer service. Review and update departmental procedures as needed. Complete yearly compliance training and testing and comply with bank, federal, and state regulations. Other related duties as assigned. Education and Experience: High school diploma Two to three years of related experience or training Or an equivalent combination of education and training Skills Required: Strong mathematics skills including: Ability to add, subtract, multiply and divide in all unites of measure using whole numbers, common fractions and decimals Ability to compute rate, ration and percentages and draw and interpret graphs Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form Excellent verbal and written communication skills Thorough knowledge of banking and compliance regulations Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Computer/Technical Skills: Knowledge of MS Office Suite (PowerPoint, Word, Access) Strong Excel skills required Certifications: Proficient in Microsoft Office Suite, especially Excel. Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: We are seeking a dynamic and results-driven Vice President Cash Management, Commercial and Institutional Sales to lead efforts across commercial, institutional, and municipal sectors, with a strong focus on expanding our presence in Connecticut. This role is responsible for independently identifying and cultivating new deposit relationships, as well as deepening existing ones, through the direct sale of deposit and cash management solutions. The ideal candidate will have progressive banking experience, a proven track record in business development, and strong financial acumen. This position requires a strategic thinker with excellent relationship management skills, the ability to navigate complex organizations, and a passion for delivering exceptional client service. Active community engagement and cross-functional collaboration are key to success in this high-impact role. This is a hybrid opportunity, based in Holyoke, MA, significant travel to business locations as well as branches are a significant portion of the work week. Essential Duties and Responsibilities : Proactively source and cultivate new municipal, commercial, and institutional deposit relationships to drive growth across the Bank's expanding footprint, with a focus on Connecticut. Lead the end-to-end sales process for cash management and deposit solutions-independently or in collaboration with the Commercial Lending team-tailored to meet the unique needs of each client. Maintain deep expertise in the Bank's full suite of products, services, and regulatory requirements to ensure informed and compliant client interactions. Identify cross-sell opportunities and seamlessly connect clients with internal partners across Retail Banking, Private Banking & Wealth, and Lending. Conduct in-depth client needs assessments and profitability analyses; contribute to the development of compelling responses to RFPs. Deliver persuasive, customized sales presentations and service proposals to prospective and existing clients. Oversee the onboarding process, ensuring accurate documentation and coordination with internal teams for smooth account openings and product implementation. Partner with the Cash Management support team to manage installations, provide client training, and ensure a seamless transition and high satisfaction post-sale. Champion a client-first approach by delivering exceptional service and ongoing support that exceeds expectations. Collaborate with senior Cash Management leaders to identify market trends, recommend new products, and optimize pricing strategies. Represent the Bank at civic and community events to build brand visibility, foster relationships, and support business development efforts. Complete yearly compliance training and adhere to bank policies and procedures. Other duties as assigned. Education and Experience: Bachelor's degree OR an equivalent combination of education and experience. 3-5 years sales experience in business and/or municipal banking, preferred focus on Commercial Credit and Commercial Lending Skills Required: Exceptional business development, relationship management, and negotiation capabilities, with a strong track record of driving revenue growth. Proven ability to build and sustain effective internal partnerships across a matrixed and dynamic organizational structure. Strong financial acumen with the ability to interpret and analyze financial statements to inform strategic decisions. Skilled in interpreting, organizing, and executing complex assignments that support strategic business objectives. Computer/Technical Skills: Proficient in MS Office, Word, Excel and PowerPoint Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is required to be out of the office and traveling to business locations as well as branches for significant portion of the work week. Additionally, associates must periodically attend events outside of normal business hours.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: Join our team as a Loan Compliance Analyst and play a pivotal role in safeguarding our lending operations. In this dynamic position, you'll provide expert guidance on local, state, and federal regulations, support strategic initiatives, and collaborate closely with production and servicing teams. You'll be at the forefront of compliance-conducting quality control reviews, analyzing trends, and implementing impactful training to drive continuous improvement. If you have a strong grasp of mortgage lending regulations, a sharp eye for detail, and a drive to make a difference this could be the perfect role for you! This role is based out of our Executive Offices in Holyoke, MA and can be done in a hybrid capacity. Essential Duties and Responsibilities : Ensure accuracy by collecting and validating HMDA data in the loan origination system. Lead the charge on HMDA LAR accuracy checks and annual submissions. Conduct quality control reviews on both originated and non-originated loans-pre-funding and post-closing. Analyze CIP exception reports monthly and implement updates to maintain compliance. Spot trends and errors through detailed reviews and drive corrective training initiatives. Investigate red flags in loan files to ensure clean, compliant submissions. Collaborate cross-functionally with Production and Servicing teams to provide expert compliance guidance. Act as a subject matter expert during strategic project development and implementation. Stay ahead of the curve by monitoring regulatory changes and helping integrate new requirements. Support audits-internal and external-and assist in resolving findings with actionable solutions. Maintain and update Consumer Lending reports, procedures, and forms for accuracy and compliance. Assist with loan purchase reviews for the Secondary Market Department Manage updates to Indexes and Disclosures on a weekly, monthly, and annual basis. Other duties as assigned. Education and Experience: Associates degree or equivalent from two-year college or technical school Minimum of two years related experience with HMDA and/or training Skills Required: Strong communication skills - able to express ideas clearly in both written and verbal formats Collaborative mindset - thrives in team environments and builds positive working relationships Detail-oriented and organized - manages tasks efficiently and ensures accuracy in all work Understanding of consumer lending - familiarity with lending products, services, and processes Ability to simplify complexity - explains loan policies and compliance terms in a clear, accessible way Knowledge of lending regulations - including Regulation Z, ECOA, CRA, HMDA, and FHA/VA guidelines Analytical thinker - uses data and insights to identify trends, solve problems, and improve processes Adaptable and self-motivated - works well independently and navigates complex systems with ease Project management skills - able to juggle multiple priorities and meet deadlines effectively Tech-savvy - comfortable using Microsoft Office Suite and learning new systems as needed Computer/Technical Skills: Proficient with MS Office Suite or related software programs Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: PeoplesBank is seeking a highly motivated and detail-oriented Software Solutions Analyst to join our innovative IT team. In this pivotal role, you'll design, develop, and optimize business solutions using Microsoft Power Platform, SharePoint, and other Microsoft 365 tools. You'll collaborate closely with business units to understand their needs, streamline workflows, and deliver secure, scalable, and user-friendly applications that drive operational efficiency across the bank. This is an excellent opportunity for a tech-savvy professional with strong analytical and communication skills to make a meaningful impact in a collaborative environment. This opportunity is a hybrid work model, based in Holyoke, MA, offering flexibility while maintaining strong team and business engagement. Essential Duties and Responsibilities: System Administration & Support: * Design, build and maintain applications using Power Apps and Power Automate. * Develop and manage SharePoint sites, lists, libraries and workflows to support business processes. * Integrate Microsoft 365 tools (e.g., Teams, Outlook, Excel) into cohesive business solutions. * Ensure solutions are secure, compliant and aligned with IT governance policies. * Monitor and evaluate system performance and configure changes and upgrades as needed to ensure high availability and reliability. * Manage user access, roles and security configurations. Business Analysis & Requirements Gathering: * Collaborate with business units to gather and document system requirements. * Operate closely with all internal stakeholders to prepare solutions to meet growing data needs, including new enhancements and improvements as well as creating and adjusting written policies and procedures. * Translate business needs into functional specifications and technical solutions. * Conduct gap analysis and recommend system improvements. * Provide training and documentation to end-users and support teams. Project Management & Implementation: * Manage relationships and workload with offsite developer(s), track system changes to achieve business goals, eliminate security risks, increase user satisfaction and maintain operations and third-party systems. * Lead or support the implementation of system upgrades, patches and new modules. * Coordinate with vendors, internal teams and stakeholders to ensure timely delivery of projects. * Conduct system testing, validation and user training. Documentation & Compliance: * Maintain detailed documentation of system configurations, workflows and procedures. * Conduct quality assurance audits of reports containing financial data assuring company standards are maintained and data integrity is preserved. * Ensure compliance with IT governance, security policies and regulatory standards. Other related duties as assigned. Education and Experience: * Bachelor's degree, preferably in business administration, finance or data/information sciences. * Minimum of five years' relevant experience in system analysis or administration preferably within a banking or financial services environment * Or an equivalent combination of education and experience Skills Required: * Familiarity with API's, data mapping and ETL processes. * Understanding of ITIL practices and change management processes. * Excellent problem solving, communication and project management skills. * Excellent written and oral communication skills to articulate effectively in forums and meetings with technical and non-technical teams. * Ability to provide clear and concise project documentation to various stakeholders. * Strong time management skills, proficiency in prioritizing, scheduling and managing multiple project schedules and different levels of criticality. * Motivated to improve, with a passion to self-educate and keep up to date on the latest data and analytics trends in marketing, banking and other fields. * Working knowledge of retail and business banking business concepts. Computer/Technical Skills: * Strong proficiency in Microsoft Power Apps (Canvas and Model-Driven), Power Automate (Flow creation and management) and SharePoint Online (Site design, permissions, workflows) * Experience integrating and using MS Teams, OneDrive and other M365 collaboration tools. * General knowledge of SQL, scripting and system integration tools Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: Join our team as a Video Banker Solution Specialist! In this role you will assist customers and process transactions via video, through our call center and Interactive Teller Machines. Build rapport, provide exceptional service, handle basic transactions, and address inquiries professionally. Flexibility to work weekends and evenings is required. This role is onsite at our corporate headquarters in Holyoke, MA. Essential Duties and Responsibilities: Facilitate routine transactions (e.g., cashing checks, deposits/withdrawals, transfers, loan payments) via virtual technology. Accept video transaction sessions and respond to customer requests. Manage incoming calls and online banking requests, resolving queries as needed. Maintain strong knowledge of bank products, services, procedures, and fees. Assist customers with inquiries and escalate issues when necessary. Complete required forms and perform account maintenance procedures. Handle written correspondence with customers accurately and timely. Protect privacy and customer confidentiality. Perform transactions using Video Banking technology within established limits. Complete yearly compliance training and adhere to regulations. Act as an intermediary for departments without customer contact. Follow up with customer inquiries via letters, brochures, and emails. Direct calls to appropriate bank departments and associates. Other duties as required. Education and Experience Required: High School diploma Minimum 1 year of experience with customer service and handling difficult situations Experience in a call center and/or banking is highly desired. Skills Required: Excellent communication skills, including active listening Detail-oriented and able to assist customers through the ITM process Ability to analyze and resolve customer inquiries Professional appearance and behavior, comfortable on camera Flexibility to work weekends and evenings Strong time management skills and ability to work independently and as a team Quick learner of evolving technologies to service customers Computer / Technical Skills: Proficient with MS 365 and various electronic delivery channels Knowledge of internet, mobile banking, and other technologies Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference togethe Position Summary: The Digital Operations Associate supports Banking-as-a-Service (BaaS) initiatives by serving as the main operational liaison for Digital Growth, coordinating with both internal and external stakeholders. This role supports the seamless execution and oversight of partnership programs by driving compliance, managing regulatory and financial processes, and delivering actionable insights to leadership. The Associate will foster strong relationships and uphold standards of service and operational alignment with bank policies and procedures. This role is based out of our Executive Offices in Holyoke, MA and can be done in a hybrid capacity. Essential Duties and Responsibilities: * Serve as the primary BaaS operations liaison for Digital Growth, collaborating with internal teams such as Operations, Compliance/BSA, Finance, and Audit. * Support onboarding and due diligence activities for new 3rd and 4th party resources and BaaS partnerships by collecting and organizing required documentation for program launches and ongoing compliance, as directed by senior team members. * Assist in project planning and coordination to help ensure BaaS programs follow standard processes for vendor implementation and partner onboarding. * Support the delivery and deployment of BaaS programs by helping track timelines, monitor risks, communicate with stakeholders, and gather KPIs. * Coordinate with external teams to address the needs of stakeholders and Digital Growth partners. Help to build relationships with Stakeholders and Digital Growth partners under the guidance of the Strategic Partnership Supervisor. * Help Digital Growth team members meet deliverables and exceed customer expectations by providing administrative and operational support. * Assist in managing relationships with vendors, responding to customer inquiries and fraud-related requests, and collaborating with support functions to ensure seamless service delivery of requests from senior team members. * Help conduct risk assessments and audits for the Digital Growth team, ensuring compliance and operational integrity, under the guidance and direction of senior team members. * Manage daily BSA/AML filing requirements, including preparing Currency Transaction Reports (CTR) and Suspicious Activity Reports (SAR), and work closely with BSA to ensure timely and efficient completion. * Respond promptly to partner information requests in accordance with service level agreements; initiate and track requests to service providers, ensuring timely follow-up and resolution. * Prepare and process partnership fee invoices by generating reports, reviewing data, and verifying billable amounts against contractual agreements; monitor accounts payable and follow up with partners to ensure timely payments. * Facilitate operational transactions for partners, including monetary and file transfers, while serving as the primary point of contact for partner and service provider inquiries or issues. * Compile and deliver transaction and program metrics to the Strategic Partnership Supervisor and Digital Growth leadership, ensuring timely and accurate reporting as needed. * Complete all annual compliance training and testing requirements to ensure adherence to bank, federal, and state regulations. Uphold all Bank Policies and Procedures and consistently meet departmental and organization-wide service standards. * Other duties may be assigned Education and/or Experience: Associate's degree and 2+ years of bank operations experience preferred, or equivalent combination of education and experience. Skills needed: * Microsoft basic skill level required. * Banking and operations experience is desired. * Strong operational skills, with a proven ability to complete objectives from concept to completion. * Highly effective at managing independent workload, setting priorities, managing multiple complex deliverables under tight deadlines. * Ability to apply prior experience to generate ideas and process improvements to meet operational goals. * Exceptional written, verbal, and presentation communication skills. * Engages effectively with high-value partners and clients, leveraging professional business acumen to tailor messaging and interactions to each audience. Computer Skills: * Microsoft Office suite - Word, PowerPoint and Advanced Excel * Video Conferencing - Microsoft Teams desired Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: Reporting to the First VP-Business Banking, the VP Business Banking is responsible for soliciting and expanding high-quality business relationships within the bank's market area. This role focuses on developing new deposit and credit relationships with businesses generating revenues under $5 million and credit needs of $1 million or less. The VP will prospect and network within an assigned territory, leveraging a consultative sales approach to attract new clients and deepen existing relationships. Responsibilities include managing a portfolio of business loan relationships, identifying and developing credit, deposit, and cash management opportunities, and collaborating with internal partners to deliver comprehensive banking solutions. The ideal candidate will possess advanced credit skills, superior knowledge of banking products, and exceptional communication and relationship-building abilities. Active participation in community events and mentoring team members are also key components of this role. This role is based at our PeoplesBank headquarters in Holyoke, MA. Essential Duties and Responsibilities: * Prospect and network within assigned territory to develop new business relationships through a consultative approach. * Identify and secure credit, deposit, and cash management opportunities for businesses with revenues under $5M and credit needs up to $1M. * Respond promptly to leads and collaborate with internal partners to deliver comprehensive banking solutions. * Manage a portfolio of business loan relationships, ensuring proper risk ratings, compliance, and proactive loss prevention. * Develop and implement sales strategies and calling plans; maintain accurate prospect lists. * Prepare and oversee business lending needs, underwriting processes, and documentation compliance. * Mentor and support team members to strengthen overall talent within the Business Banking Group. * Partner with Retail Banking Centers to enhance business development skills and facilitate referral programs. * Provide management with reports, analytics, and strategic insights; stay informed on competitive products and rates. * Represent the Bank at community and civic events to build relationships and promote brand presence. * Complete all compliance training and adhere to Bank policies and regulatory standards. * Other similar duties as requested. Education and Experience: * Bachelor's degree; OR an equivalent combination of education and experience. * Four to six years demonstrated progressive experience in a similar/equivalent role in business/commercial banking sales. Skills Required: * Advanced credit analysis skills to evaluate, structure, and manage commercial lending relationships. * Strong knowledge of banking products, industry rates, and market trends to develop credit and deposit solutions and provide insights to senior management. * Exceptional analytical and problem-solving abilities for complex financial scenarios. * Superior customer service, communication, and presentation skills to manage high-value client relationships. * Collaborative and team-oriented with advanced interpersonal skills; able to work independently and exercise sound judgment. * Proven ability to organize, interpret, and execute assignments with precision. Computer/Technical Skills: * Proficient in Microsoft Applications and laptop technology Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: As our Banking Center Assistant Manager, you'll be the heartbeat of our banking center, ensuring smooth operations and stellar customer service. You'll lead and mentor a team of talented bankers, fostering their professional growth and creating a positive, engaging work environment. In this role you may be required to work flexible hours that include early mornings, evenings, weekends, nights and/or holidays based on banking center needs. This position is based on-site at our branch in South Hadley, MA. Essential Duties and Responsibilities: Leadership & Development: Train, coach, and develop your team to reach their full potential. You'll provide constructive feedback, performance reviews, and development plans to support their career growth. Customer Experience: Deliver exceptional customer service with a focus on building strong relationships and expanding our market share. You'll handle complex transactions, approve exceptions, and resolve issues to ensure customer satisfaction. Operations Management: Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards. Sales & Service: Train your team on sales and service skills to achieve banking center goals. You'll lead product knowledge training and identify opportunities for relationship retention and growth. Community Engagement: Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities. Other duties as assigned. Education and Experience: Bachelor's Degree from a four-year college or university OR one to two years related experience and / or training; or equivalent combination of education and experience Certifications: Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules. Computer/Technical Skills: Knowledge of MS Office, including Word, Excel Ability to use basic computer skills to enter / retrieve data Skills Required: Excellent verbal and written communication skills Excellent math and accounting skills Excellent personal and professional leadership skills Understanding of banking regulatory matters and procedures for proper operation Ability to perform various banking procedures and operations Ability to remain professional and composed under pressure Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank . Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: PeoplesBank is seeking a motivated and customer-focused Residential Mortgage Loan Officer to generate residential mortgage business within our primary lending areas. This role involves cultivating relationships with real estate professionals, builders, attorneys, and other referral sources, while also leveraging internal leads and past customer connections. The ideal candidate will consistently generate mortgage applications that lead to closed loans, actively participate in community and business development events, and deliver exceptional service throughout the mortgage process. Strong interpersonal skills, attention to detail, and a thorough understanding of conventional loan structures are essential. This position requires NMLS registration. This position includes a base salary and commissions structure. Essential Duties and Responsibilities: Consistently generate high-quality mortgage applications that result in closed loans, meeting or exceeding monthly production goals. Proactively cross-sell deposit products to mortgage customers, enhancing overall customer value and deepening relationships. Actively engage in community and industry events-including Realtor associations, expos, and chamber functions-to build visibility and drive mortgage volume. Develop and execute a strategic annual market plan to identify and capitalize on growth opportunities within the bank's footprint. Provide timely and responsive service by following up on all customer inquiries and referrals within 24 hours. Ensure full compliance with federal, state, and bank regulations by completing annual training and adhering to all service and operational standards. Other duties as assigned. Education and Experience: Bachelor's degree or an equivalent combination of education and experience One to three years of relevant experience Certifications, Licenses and/or Registrations Required: Requires the ability to obtain the National Mortgage Licensing System (NMLS) registration - must obtain said license after a period, to be determined by decision maker. Must be able to successfully complete the registration process, which includes, and is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS License regulations and rules. Computer Skills: Knowledge of Microsoft applications, including Word and Excel Experience utilizing laptop technology Skills Required: Excellent verbal and written communication skills, ensuring clear and professional interactions. Strong interpersonal and customer service abilities, with a talent for building and maintaining client and business relationships. High level of discretion and integrity, committed to protecting the financial privacy of clients, colleagues, and the organization. Thorough understanding of conventional loan structures. Willingness to travel to various banking center locations throughout region as needed and assigned. Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. *Work location may vary due to business needs after employment. Frequent travel is required to and from various banking centers within reasonable distance and the PeoplesBank Executive Office in Holyoke, MA. Flexibility is essential for this role. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank . Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: We are seeking an ACH Representative to join our Electronic Banking team. In this role, you will be responsible for processing and reconciling electronic funds transfers (EFT), ensuring compliance with all applicable regulations. The ACH Representative will manage daily ACH processing schedules, handle stop payments, prenotes, and reclamations, and assist with balancing general ledger accounts. You will also support third-party file processing, cash management approvals, and provide exceptional service to internal departments. This position requires strong attention to detail, analytical skills, and a thorough understanding of banking regulations. This role is located onsite in Holyoke, MA. Essential Duties and Responsibilities: Ensure timely processing, posting, and return of ACH transactions in accordance with daily schedules. Review EF-Prenote reports for death notifications and take appropriate action. Respond to prenote requests within established time frames. Process Notices of Reclamation from agencies promptly; maintain records and prepare unrecoverable items for collection. Place ACH stop payments, verify signatures, and take necessary follow-up actions. Set up allotments and input quick starts by the next business day. Verify Federal Reserve end-of-day settlement, research discrepancies, and assist with balancing ACH general ledger accounts. Perform third-party ACH file processing and approvals, including extended hours when required. Handle daily ACH file processing and approvals for Cash Management services. Respond to inquiries from banking centers and internal departments, delivering excellent customer service. Review and update departmental procedures as needed. Complete yearly compliance training and testing and comply with bank, federal, and state regulations. Other related duties as assigned. Education and Experience: High school diploma Two to three years of related experience or training Or an equivalent combination of education and training Skills Required: Strong mathematics skills including: Ability to add, subtract, multiply and divide in all unites of measure using whole numbers, common fractions and decimals Ability to compute rate, ration and percentages and draw and interpret graphs Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form Excellent verbal and written communication skills Thorough knowledge of banking and compliance regulations Excellent organizational skills and attention to detail Strong analytical and problem-solving skills Computer/Technical Skills: Knowledge of MS Office Suite (PowerPoint, Word, Access) Strong Excel skills required Certifications: Proficient in Microsoft Office Suite, especially Excel. Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: Join our team as a Loan Compliance Analyst and play a pivotal role in safeguarding our lending operations. In this dynamic position, you'll provide expert guidance on local, state, and federal regulations, support strategic initiatives, and collaborate closely with production and servicing teams. You'll be at the forefront of compliance-conducting quality control reviews, analyzing trends, and implementing impactful training to drive continuous improvement. If you have a strong grasp of mortgage lending regulations, a sharp eye for detail, and a drive to make a difference this could be the perfect role for you! This role is based out of our Executive Offices in Holyoke, MA and can be done in a hybrid capacity. Essential Duties and Responsibilities: * Ensure accuracy by collecting and validating HMDA data in the loan origination system. * Lead the charge on HMDA LAR accuracy checks and annual submissions. * Conduct quality control reviews on both originated and non-originated loans-pre-funding and post-closing. * Analyze CIP exception reports monthly and implement updates to maintain compliance. * Spot trends and errors through detailed reviews and drive corrective training initiatives. * Investigate red flags in loan files to ensure clean, compliant submissions. * Collaborate cross-functionally with Production and Servicing teams to provide expert compliance guidance. * Act as a subject matter expert during strategic project development and implementation. * Stay ahead of the curve by monitoring regulatory changes and helping integrate new requirements. * Support audits-internal and external-and assist in resolving findings with actionable solutions. * Maintain and update Consumer Lending reports, procedures, and forms for accuracy and compliance. * Assist with loan purchase reviews for the Secondary Market Department * Manage updates to Indexes and Disclosures on a weekly, monthly, and annual basis. * Other duties as assigned. Education and Experience: * Associates degree or equivalent from two-year college or technical school * Minimum of two years related experience with HMDA and/or training Skills Required: * Strong communication skills - able to express ideas clearly in both written and verbal formats * Collaborative mindset - thrives in team environments and builds positive working relationships * Detail-oriented and organized - manages tasks efficiently and ensures accuracy in all work * Understanding of consumer lending - familiarity with lending products, services, and processes * Ability to simplify complexity - explains loan policies and compliance terms in a clear, accessible way * Knowledge of lending regulations - including Regulation Z, ECOA, CRA, HMDA, and FHA/VA guidelines * Analytical thinker - uses data and insights to identify trends, solve problems, and improve processes * Adaptable and self-motivated - works well independently and navigates complex systems with ease * Project management skills - able to juggle multiple priorities and meet deadlines effectively * Tech-savvy - comfortable using Microsoft Office Suite and learning new systems as needed Computer/Technical Skills: * Proficient with MS Office Suite or related software programs Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank . Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: PeoplesBank is seeking a highly motivated and detail-oriented Software Solutions Analyst to join our innovative IT team. In this pivotal role, you'll design, develop, and optimize business solutions using Microsoft Power Platform, SharePoint, and other Microsoft 365 tools. You'll collaborate closely with business units to understand their needs, streamline workflows, and deliver secure, scalable, and user-friendly applications that drive operational efficiency across the bank. This is an excellent opportunity for a tech-savvy professional with strong analytical and communication skills to make a meaningful impact in a collaborative environment. This opportunity is a hybrid work model, based in Holyoke, MA, offering flexibility while maintaining strong team and business engagement. Essential Duties and Responsibilities: System Administration & Support: Design, build and maintain applications using Power Apps and Power Automate. Develop and manage SharePoint sites, lists, libraries and workflows to support business processes. Integrate Microsoft 365 tools (e.g., Teams, Outlook, Excel) into cohesive business solutions. Ensure solutions are secure, compliant and aligned with IT governance policies. Monitor and evaluate system performance and configure changes and upgrades as needed to ensure high availability and reliability. Manage user access, roles and security configurations. Business Analysis & Requirements Gathering: Collaborate with business units to gather and document system requirements. Operate closely with all internal stakeholders to prepare solutions to meet growing data needs, including new enhancements and improvements as well as creating and adjusting written policies and procedures. Translate business needs into functional specifications and technical solutions. Conduct gap analysis and recommend system improvements. Provide training and documentation to end-users and support teams. Project Management & Implementation: Manage relationships and workload with offsite developer(s), track system changes to achieve business goals, eliminate security risks, increase user satisfaction and maintain operations and third-party systems. Lead or support the implementation of system upgrades, patches and new modules. Coordinate with vendors, internal teams and stakeholders to ensure timely delivery of projects. Conduct system testing, validation and user training. Documentation & Compliance: Maintain detailed documentation of system configurations, workflows and procedures. Conduct quality assurance audits of reports containing financial data assuring company standards are maintained and data integrity is preserved. Ensure compliance with IT governance, security policies and regulatory standards. Other related duties as assigned. Education and Experience: Bachelor's degree, preferably in business administration, finance or data/information sciences. Minimum of five years' relevant experience in system analysis or administration preferably within a banking or financial services environment Or an equivalent combination of education and experience Skills Required: Familiarity with API's, data mapping and ETL processes. Understanding of ITIL practices and change management processes. Excellent problem solving, communication and project management skills. Excellent written and oral communication skills to articulate effectively in forums and meetings with technical and non-technical teams. Ability to provide clear and concise project documentation to various stakeholders. Strong time management skills, proficiency in prioritizing, scheduling and managing multiple project schedules and different levels of criticality. Motivated to improve, with a passion to self-educate and keep up to date on the latest data and analytics trends in marketing, banking and other fields. Working knowledge of retail and business banking business concepts. Computer/Technical Skills: Strong proficiency in Microsoft Power Apps (Canvas and Model-Driven), Power Automate (Flow creation and management) and SharePoint Online (Site design, permissions, workflows) Experience integrating and using MS Teams, OneDrive and other M365 collaboration tools. General knowledge of SQL, scripting and system integration tools Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving. Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as the Best Place to Work and Best Local Bank. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let's make a difference together! Summary: As our Banking Center Assistant Manager, you'll be the heartbeat of our banking center, ensuring smooth operations and stellar customer service. You'll lead and mentor a team of talented bankers, fostering their professional growth and creating a positive, engaging work environment. In this role you may be required to work flexible hours that include early mornings, evenings, weekends, nights and/or holidays based on banking center needs. This position is based on-site at our branch in South Hadley, MA. Essential Duties and Responsibilities: Leadership & Development: Train, coach, and develop your team to reach their full potential. You'll provide constructive feedback, performance reviews, and development plans to support their career growth. Customer Experience: Deliver exceptional customer service with a focus on building strong relationships and expanding our market share. You'll handle complex transactions, approve exceptions, and resolve issues to ensure customer satisfaction. Operations Management: Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards. Sales & Service: Train your team on sales and service skills to achieve banking center goals. You'll lead product knowledge training and identify opportunities for relationship retention and growth. Community Engagement: Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities. Other duties as assigned. Education and Experience: * Bachelor's Degree from a four-year college or university OR one to two years related experience and / or training; or equivalent combination of education and experience Certifications: * Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined * Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules. Computer/Technical Skills: * Knowledge of MS Office, including Word, Excel * Ability to use basic computer skills to enter / retrieve data Skills Required: * Excellent verbal and written communication skills * Excellent math and accounting skills * Excellent personal and professional leadership skills * Understanding of banking regulatory matters and procedures for proper operation * Ability to perform various banking procedures and operations * Ability to remain professional and composed under pressure Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.