Coffee Regional Medical Center jobs in Douglas, GA - 66 jobs

Job Description Coffee Regional Medical Center Registrar/Tech Assistant • The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. • Registers out-patients for radiological exams • Responsible for administrative tasks within the department OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A. Knowledge, Skills and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize • Possesses exceptional verbal and written communication skills • Possesses independent work habits, is self-reliant and self-directed • Ability to learn, adapt, and change as required by the job functions • Ability to maintain absolute confidentiality of material and information accessed and reviewed • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines • Ability to maintain attendance to meet standard job practices B. Education • High School Graduate of GED required. • Vocational-tech/college preferred. • CPAR certification required within one year of job placement. C. Licensure D. Experience • Understands the current concepts of registration and is able to perform the required tasks in an accurate and timely manner. • Customer Service experience required. • Knowledge of Third-party payers, billing requirements and reimbursement methods preferred. • Previous hospital related experience preferred. • Prior accounts receivable, collections or billing experience preferred. • CPAR certification preferred. E. Interpersonal skills F. Essential technical/motor skills G. Essential physical requirements • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75% H. Essential mental requirements I. Essential sensory requirements J. Other • Understands the current concepts of registration and is able to perform the required tasks in an accurate and timely manner. • Computer experience required, typing skills above average, effective use of number keypad. • Excellent customer service experience required. • Analytical and organizational skills must be above average. • Effective professional communication skills. • Proper written and spoken usage of the English language. • Knowledge of medical terminology is helpful. • Proficiency in performance of basic math functions. K. Equipment used OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level II B. Age of Patient Populations Served • Neonates 1 - 30 days • Infants 30 days - 1 year • Children 1 - 12 years • Adolescents 13 - 18 years • Adults 19 - 70 years • Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. o Major Duties and Tasks Verify complete patient, guarantor and relative information. Makes every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number legal name, date of birth and address. Must adhere to Patient ID policy for identifying and updating patient information. Must maintain a 5% or less error rate after 180 days of employment. Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders. o Other Responsibilities Ability to operate computer, PACS system and Paragon. Maintains working equipment. Responsible for reporting non-working equipment to Engineering. Makes disks for patients. Gets proper signatures for releasing disc. Copies reports for patients. Follow proper chain of command for issues, complaints, etc. Answers scheduling questions. Assist in orientation and training of new staff members. Able to help evaluate new staff member for readiness to fulfill job duties independently. Develop and maintain a good working rapport with coworkers and other department/offices. Operates in a harmonious relationship with all tem members. Must be an effective team player. Obtain authorized signatures on all required forms. Refill supplies in copier, printer, and fax machines at end of each shift. Promote positive hospital image. Demonstrate fair, equitable, positive and respectful behavior to coworkers and other agencies. Perform any other task requested from Supervisor or Management in a willing and positive manner. Prints daily schedules Prints appropriate forms from the Repository Telephone is answered in a courteous manner within three rings

Job Description Practice Manager Performs a variety of patient care activities and assists physicians. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED required. Associates degree preferred. Medical terminology required. Licensure None Experience 2+ years Clinical Practice experience required. 5+ years physician practice related experience or equivalent preferred. 1+ year Physician Office Management/Coordinator experience preferred. Interpersonal skills Essential technical/motor skills Essential physical requirements Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75% Essential mental requirements Essential sensory requirements Other Experience with Microsoft Word and Excel preferred. Excellent customer service skills required. Bilingual, Spanish fluency, both written and speaking skills desired. Skills to assist physician with clinical procedures preferred. Practice management skills, human resources, billing preferred. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level III Age of Patient Populations Served No patient contact - none STANDARDS OF PERFORMANCE CRMC employees are devoted to serving our customers - including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special. Courteous - Employee is courteous in interactions with customers - patients, physicians, fellow-employees and our community. score: N/A Respectful and Confidential - Employee respects the rights of privacy of our patients. Ensures cultural differences are respected. Responsive - Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers. Gratitude and Attitude - Employee's behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react Pride, Ownership, and Image - Employee accepts all the rights and responsibilities of being a part of the CRMC family. Communication - Employee is personally accountable for positive communication with the customer - patients, family members and co-workers. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work - saving lives. JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Greet and assist all patients/visitors within the office & by phone. Responsible for the overall operations of the practice. Responsible for overseeing employee's productivity & compliance with office policy & procedures. Responsible for interviewing new applicants, evaluation and disciplinary action. Schedule management of all practitioners - office & surgery. Ensures that the front desk is adequately staffed at all times. All tasks and functions are completed in a timely manner. Implements new policies and procedures. Functions as super user for EHR and assist in training on EHR. Functions as point person for meaningful use compliance. Monitors and ensures clinical compliance within the practice, nurse and physician. Assists in audits and reports issues/concerns to the Compliance Team or Director of CRHPP accordingly. Collects data, prepares reports, answers correspondence and compiles statistics for the Director of CRHPP. Monitors time and attendance via API. Open mail and distribute accordingly. Order supplies for front office & clinical - price comparison & periodic inventory review. Review all invoices for accuracy of received supply & billed amount. Review lab invoices (Quest, SEPA & CRMC) for correct billing. Bill any additional tests performed. Complete adjustments as needed. Bill any additional tests performed. Complete adjustments as needed. Review encounter forms daily. (see attached documentation) Enter daily office charges and personal receipts (insuring appropriate coding and billing) and forward to the CBO within 2 working days. Validate that all required Hospital documents are received for billing in a timely manner: Hospital Procedures/Surgeries/Consults. Responsible for ensuring that all required forms for surgery billing are completed accurately & timely (using check off form). Copy & forward for billing weekly. Verify the OB book & surgery book monthly for confirmation that all planned admits have been billed for. Conduct weekly meetings with physician and office staff for any issues or suggestions. Complete all requests by billing specialists within the required time frame. Review all new patient charts for accuracy on information entered in Registration & documented in chart. This is a permanent medical record and accuracy of demographic, insurance - claims address, allergies, etc. is imperative. (Ensure that corrections are made prior to charges being entered). Responsible for sending termination/discharge certified letters to patients after physician approval. Review monthly Reminder/Recall lists for accuracy, batch & send. Assist patients in accounts/insurance problems/payment plans. Responsible for gathering necessary information to process refund requests. Assists in competency evaluation of staff. Assist in clinical areas as needed. Assist in all areas of the office as needed. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required. Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.

Job Description Coffee Regional Medical Center Scheduler • Responsible for scheduling patients for surgery, pre-admission testing and diagnostic testing by telephone contact and verifying insurance benefits prior to patients' arrival. • Responsible for communicating authorization information to Pre-registration Financial Counselors, via Paragon system. OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A. Knowledge, Skills and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize • Possesses exceptional verbal and written communication skills • Possesses independent work habits, is self-reliant and self-directed • Ability to learn, adapt, and change as required by the job functions • Ability to maintain absolute confidentiality of material and information accessed and reviewed • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines • Ability to maintain attendance to meet standard job practices B. Education • High School Graduate or G.E.D. required. • Vocational or Technical College certificate preferred. C. Licensure • N/A D. Experience • Minimum of one year experience required in medical field. • Pre-certification or billing experience preferred. • Computer and typing skills must be above average. • Must be able to use number key pad for keying numeric entries. • Knowledge of medical terminology helpful. E. Interpersonal skills F. Essential technical/motor skills G. Essential physical requirements • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - >75% H. Essential mental requirements I. Essential sensory requirements J. Other • Basic understanding of Medicaid, Medicare and Commercial Insurance guidelines. • Analytical and organizational skills must be above average. • Attention to detail, communication, and documentation skills must be excellent. • Prior public relation experience is required. • Operations of computer systems and business machinery also required. • Must have the ability to communicate with patients in a courteous manner and possess excellent telephone communication skills with the ability to remain calm in difficult situations. • Must have the ability to talk with public in a professional manner and be able to interpret patient charges and explain in detail. • Must have excellent interpersonal communication skills and possess professional and neat appearance. K. Equipment used OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level III B. Age of Patient Populations Served • Adolescents 13 - 18 years • Adults 19 - 70 years • Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. o Major Task, Duties, and Responsibilities Be committed to the Standards of Performance, CRMC's and Financial Counseling Mission and Vision statements. Responsible and accountable for tasks necessary to properly identify patient, create an account for the patient, with accurate insurance information. Maintain acceptable accuracy rate. Responsible for scheduling patients by telephone contact with physician office and/or patient when case sheet is received in the appropriate information system, and verifying insurance benefits through use of internet, automated voice response and other integrated systems, prior to the patients arrival for scheduled testing. Determines primary insurance liability in cases requiring coordination of benefits (spouse, dependent child) and obtain necessary prior authorization information. Notifies physician office of any potential delay or change in testing schedule. Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Continues to stay informed of any policy or regulation changes that could affect collection of receivables. Updating personal manual with current revisions of policies, review Communication Board, and attend all staff meetings and in-services as required. Review schedule prior to pre-registration of patient to ensure prior authorization has been obtained. Answer telephone professionally, courteously and maintains a high degree of patient confidentiality. Answers all inquiries in a courteous and timely manner. Use the scripting policies as a guide to effective communication with customers. Refer uninsured patients to the Upfront Financial Advisor for counseling prior to scheduling. Responsible for assisting with development, implementation, and education of staff for new systems. Responsible for implementation and maintenance of new/existing software programs. Complies with all established hospital and departmental policies and procedures to include but not limited to attendance, dress code and safety. Understands the significance of the organization's Performance Improvement Programs and is an active participant. Reports any problems to immediate supervisor daily as needed. Provide excellent customer service to all patients and family members and promote a positive image of CRMC. Communicate the mission, ethics and goals of CRMC. Maintains a high degree of patient confidentiality in accordance with HIPPA regulations. Responsible for any and all other functions as required and directed by Supervisor. Check fax machine frequently during day for incoming orders and distribute to areas. Check fax in-queue and move orders to appropriate account. Check phone messages at least hourly. o Ability to produce workable ideas and techniques, willingness to attempt new approaches and perform job duties independently. Performs duties in an independent manner with minimal direct supervision. Can solve day to day problems within scope of practice and make decisions in a timely manner. Offers workable ideas, concepts and techniques to improve productivity. Willing to attempt new job duties, tasks, etc. Maintains regulatory requirements including all state, federal and Joint Commission regulations related to Patient Access and, as appropriate, to the facility. Performs any other task as requested by Supervisor or Management in a willing and positive manner.

Job Description Athletic Trainer The Athletic Trainer primarily serves athletes in training or events, identifying, treating and preventing injury. The trainer works with medical personnel and athletic officials to assure comprehensive services. The trainer is responsible for marketing and contractual agreements of training services outside the Medical Center. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education Minimum requirements include BS degree in Athletic Training or related field with training requirements competed. Licensure Experience Interpersonal skills Essential technical/motor skills Essential physical requirements Essential mental requirements Essential sensory requirements Other Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Age of Patient Populations Served STANDARDS OF PERFORMANCE CRMC employees are devoted to serving our customers - including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special. Courteous - Employee is courteous in interactions with customers - patients, physicians, fellow-employees and our community. Respectful and Confidential - Employee respects the rights of privacy of our patients. Ensures cultural differences are respected. Responsive - Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers. Gratitude and Attitude - Employee's behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it. Pride, Ownership, and Image - Employee accepts all the rights and responsibilities of being a part of the CRMC family. Communication - Employee is personally accountable for positive communication with the customer - patients, family members and co-workers. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work - saving lives. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required. Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations...

Job Description Practice Floater Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments. Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED required. Medical terminology, knowledge of insurance and reimbursement procedures preferred. Business courses such as medical terminology, accounting, finance, cash applications, typing, and word processing preferred. Licensure Experience 2+ years Front End Customer Service experience required 1+ years physician practice related experience or equivalent preferred. Knowledge of third party payers, billing requirements and reimbursement methods preferred Prior accounts receivable, collections, or billing experience preferred. Interpersonal skills Essential technical/motor skills Essential physical requirements Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - >75% Essential mental requirements Essential sensory requirements Other Experience with Microsoft Word and Excel preferred. Excellent customer service skills required. Bilingual, Spanish fluency, both written and speaking skills desired. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level III Age of Patient Populations Served No patient contact - none STANDARDS OF PERFORMANCE CRMC employees are devoted to serving our customers - including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special. Courteous - Employee is courteous in interactions with customers - patients, physicians, fellow-employees and our community. Respectful and Confidential - Employee respects the rights of privacy of our patients. Ensures cultural differences are respected. Responsive - Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers. Gratitude and Attitude - Employee's behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it. Pride, Ownership, and Image - Employee accepts all the rights and responsibilities of being a part of the CRMC family. Communication - Employee is personally accountable for positive communication with the customer - patients, family members and co-workers. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work - saving lives. JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Appropriately schedules patient appointments by following the practices procedures for scheduling/ rescheduling. Notifies patient of appropriate payment requirements. Ensures patient flow is professional, patient friendly and within department established time standards. Ensures all required forms are in the chart prior to the patient receiving services. Obtain authorized signatures on all required forms including HIPPA, records release, annual, colpo, postpartum, ACOGS, etc. Ensures schedule for the next day is printed and the charts are pulled and available. Collects account deposits on patient's estimated or prior balances, co-pays, co-insurance and unpaid deductibles. Implement and comply with the financial policy guideline for payment arrangements. Issues account receipts and ensure cash drawer balances accurately daily. Keeps up to date on requirements from each insurance payor (Medicare, Medicaid, Commercial or private payors, Tricare, etc.) Adhere to external agency regulations. Distributes appropriate information to patients according to pay source, including to, but not restricted to Medicare, Medicaid, and Champus. Facilitates patient paper flow for accurate and complete medical records, financial forms, and patient admission. Keeps abreast of current regulatory requirements including all state, federal and JCAHO regulations. Maintains confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Releases information in accordance with established privacy guidelines. Refills supplies in copier, printer and fax machines at the end of each day. Presents neat appearance in proper attire and identification as required by hospital policy. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required. Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.

Job Description Coffee Regional Medical Center Social Worker Part Time • The social worker is a master's prepared practitioner who possesses a comprehensive knowledge base established within a sound social work framework. The social worker provides direct and indirect care to a specific patient population using advanced social work assessment and supportive and counseling intervention skills, specialty expertise and age-appropriate interventions to facilitate appropriate use of healthcare resources and adjustment to illness. The social worker manages patients across the health care continuum to achieve optimal clinical, financial, operational and satisfaction outcomes and facilitates timely discharge planning. The social worker promotes interdisciplinary collaboration in all aspects of work, promotes staff and patient education and supports research. The social worker identifies opportunity for process improvement in all aspects of work. Member of Ethics Committee. Member of Commision on Cancer Committee Manages patient assistance needs with medication, transportation, and DME. Manages National Comprehensive Cancer Network Distress Screening Coordinates patient care between CRH Oncology office and Hanna Family Cancer Center Facilitates Oncology Support Group Meetings Assists CRH Oncology with Palliative and Hospice Referrals OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. RATING SCALE DEFINITION • Needs Improvement - Performance is consistently below requirements/expectations. Immediate improvement is necessary. o There are shortfalls in meeting the standard, criteria or objective. o The employee requires close supervision or step-by-step guidance for this task. o There is room for significant improvement before moving to the “meets expectation” level. o Employee may have work improvement plan in place for this standard or objective. • Meets Expectations - Performance meets all established standards and sometimes exceeds them. Activities contribute to increased unit/department results. Employees consistently complete the work that is required and at times go beyond expectations. o Employee reached the expected level of performance. o Performance is solid, effective and consistently meets the standards as required by the job. o Performance is what can be expected of a fully qualified and experienced person. o Under normal supervision and follow-up, tasks are completed on schedule and in keeping with expected results. • Excels - Outstanding performance. o Performance consistently surpasses all established standards. o Activities often contribute to improved or innovative work practices. o People often seek out the employee for assistance in this area. o Employee rarely requires supervision or follow-up. • Not Applicable - Item does not apply to this job. QUALIFICATIONS A. Knowledge, Skills and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize • Possesses exceptional verbal and written communication skills • Possesses independent work habits, is self-reliant and self-directed • Ability to learn, adapt, and change as required by the job functions • Ability to maintain absolute confidentiality of material and information accessed and reviewed • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines • Ability to maintain attendance to meet standard job practices B. Education • Master's degree in social work. C. Licensure • MSW D. Experience • Minimum of three years in a broad range of human resources delivery management and practice. • Recent clinical expertise in specific area (required for specialty clinical groups/clusters, preferred for others). • Minimum two years relevant clinical experience preferred. • Proven leadership and organizational skills preferred. • Basic understanding of Medicare/Medicaid, insurance and regulatory guidelines (Rehab, Skilled) preferred. • Possess the knowledge in medical and allied health sciences to apply criteria to the medical record with respect to patients needs for medical and health care. • Be knowledgeable about medical terminology, levels of care, treatment modalities, and the present health care system, both hospital and community based. • Effective communication skills. • Working knowledge of DFCS system and APS. E. Interpersonal skills F. Essential technical/motor skills G. Essential physical requirements • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75% H. Essential mental requirements I. Essential sensory requirements J. Other • Proven leadership and organizational skills preferred. • Basic understanding of Medicare/Medicaid, insurance and regulatory guidelines (Rehab, Skilled) preferred. • Possess the knowledge in medical and allied health sciences to apply criteria to the medical record with respect to patients needs for medical and health care. • Knowledge of medical terminology, levels of care, treatment modalities, and the present health care system, both hospital and community based. • Effective communication skills. • Working knowledge of DFCS system and APS. K. Equipment used OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level II B. Age of Patient Populations Served • Neonates 1 - 30 days • Infants 30 days - 1 year • Children 1 - 12 years • Adolescents 13 - 18 years • Adults 19 - 70 years • Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. • Assessment o Utilizes high risk criteria to assure timely identification of patients in need of social work services within 24 hours of patient admission o Completes targeted assessment to identify problem situations. Such assessment may include comprehensive psychosocial history, response to illness, belief and value system, financial status, developmental level, functional status and environmental issues o Formulates psychosocial assessment and develops plan of care with input from case management partners and the health care team; applies knowledge and skills necessary to assure plan is based on age-appropriate care. Monitors progress to plan and reassesses/revises as necessary o Assesses and responds per legal requirements and hospital policy, to allegations of abuse, neglect, exploitation, harm to self or others and questions of competency • Intervention o Uses social work intervention/counseling strategies appropriate to the assessment/plan of care of client system to include: Stabilizing the patient/family/significant other to hospitalization Supporting coping mechanisms of patient/family/significant other to enhance ability to cope with illness, hospitalization and the discharge plan Facilitating problem-solving with patient/family/significant to mobilize patient resources Providing crisis intervention Providing counseling intervention (individual, family, group) to facilitate adaptation to illness, hospitalization, and discharge. Case Management/Discharge Planning • Collaborates effectively with interdisciplinary team members to identify plan of care per LOS guidelines and evidenced based practice, including specific treatment goals and outcomes and consideration of efficacy, cost, safety and potential compliance • Identifies inpatient/community resources to meet current and continuing care needs and coordinates referrals/authorizations/services for timely, effective service delivery • Provides patient/family/significant other with education related to discharge options, admission criteria for services required, and application process for entitlement programs • Implements patient specific discharge plan • Communicates potential payer issues in a timely manner. • Monitors patient progress: conducts ongoing assessment, reassessment to assure patient meets goals; manages variances to plan, revising goals/outcomes as necessary while assuring appropriate resource utilization • Advocates for patient/family needs assisting the health care team in understanding patient needs/wishes and supports patient's right to self-determination • Refers nursing home placement to the Placement Coordinator for follow-up • Communicates plan and necessary medical information across the continuum to assure continuity of care Communication/Documentation • Appraises manager of potential problems impacting plan and LOS associated with patient/family problems, placement issues and/or referral process to community agencies, transportation requests and legal issues • Maintains ongoing communication with health care team regarding patient issues/plan and progress • Documents psychosocial assessment and plan within 24 hours of referral/high risk screening and documents progress at minimum every three days or when there is significant change in patient status. • Documents final disposition note to include confirmation of plan. If referred to community agencies will document distribution of the choice list as appropriate; referrals; confirmation of final discharge plan; distribution of the Important Notice from Medicare as appropriate; and agency/facility name/level of care/mode of transportation. Professional Relationships • Forms helping relationships with patient/family/significant others engages them in treatment • Develops and maintains positive relationships with the health care team and with community agencies Professional Growth • Pursues on-going professional development by attending relevant seminars and conferences • Maintains current knowledge of social work and case management practice and issues affecting hospitals via literature, membership in professional organizations, peer consultation etc. • Maintains requirements for licensure by the State Board of Social Work Examiners and/or professional organizations

Job Description Coffee Regional Medical Center Responsible for transporting patients to and from Imaging Services with an understanding of all transportation modalities and when to use them. Assists the technologist (organizer) in acquiring medical information for patient studies. Communicates with physician to verify orders and patient clinical histories. The duties of this person require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education Must have a High School Diploma or equivalent. Licensure Current CPR card (transporters) Experience Interpersonal skills Essential technical/motor skills Essential physical requirements Medium: Exert 20-50lb. of force occasionally and/or up to 15 lb. of force frequently - greater than 75% Essential mental requirements Essential sensory requirements Other Excellent customer service skills. Basic computer skills Should be skilled in the proper handling and trasportation of patients and thorughly knowledgeable in moving the handicapped disabled. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Neonates 1 - 30 days Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. General Responsibilities Assists organizer in the flow of patients, keeping an eye out for patient waiting times. Transports patients to and from Imaging Services. Understanding of O2, O2 equipment, cannulas, tubing, outlets, etc. and how and when to transport patients on O2. Knowledge of transporting patients with IV's, IVACS. Understands proper dress for transporting of patients. Must have knowledge of hospital, departmental, and other department functions. Must adhere to PPE policies and have a thorough understanding of protective equipment and when to use the various devices to best protect themselves. Provides care appropriate to the condition and age of the patient, including: pediatric, geriatric, and general population. Reports all repairs on wheelchairs, stretchers, etc. to appropriate staff. Assists Imaging Services personnel by performing a variety of duties for patients and certain heavy duties in the care of the physically or mentally handicapped. Assists the organizer as needed. Maintains appropriate stock supplies and helps keep department clean. Routinely notifies organizer of needed supplies. Helps maintain the equipment and assists in cleaning the department, except for those duties pertaining directly to Environmental Services personnel. Is familiar with equipment for processing and developing images and assists with the processing as needed. Must be familiar and adhere to all hospital and departmental policies. Ability to operate a computer Maintain working equipment. Report non-working equipment to supervisor. Make discs for patients Follow proper chain-of-command for issues and complaints Assist in orientation and training of new staff members Perform any other task requested from supervisor or management in a willing and positive manner Functions as a role model for current and new staff. Accepts assignment as preceptor for new staff. Facilitates problem resolution among peers as observed by manager and peers. Demonstrates a constructive approach during all interactions with staff toward the organization. Actively participates in service, departmental, and hospital-wide committees as assigned, providing on-going communication to those one represents. Attends 75% of scheduled meetings as evidence by minutes. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job related hazards. Attends safety education programs. Provides complete and accurate responses to safety questions. Operates assigned equipment and performs all procedures in a safe manner as instructed. Maintains work area and equipment in condition required by department standards. Demonstrates proper body mechanics in all functions. Effectively utilizes unit manuals as resources in order to clarify and/or resolve hospital policy issues. Follows the hospital exposure control plans/bloodborne and airborne pathogens. Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment. Attends annual education programs. Wears and/or uses appropriate safety equipment. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Interacts with all of the above in a considerate, helpful, and courteous manner as observed by nurse manager and peers. Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input. Maintains professional composure and confidence during stressful situations. Maintains open communication using appropriate chain of command regarding issues. Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees. Maintains confidentiality of all hospital and patient information at all times. Presents neat appearance in proper attire and identification as required by hospital policy. Displays a positive attitude that contributes to the overall customer service program in place at the hospital. Promotes effective working relations and works effectively as part of a department/unit team to facilitate the department's/unit's ability to meet its goals and objectives. Participates in staff meetings as required Supports the hospital's mission, policies, and programs through attendance and participation at committee meetings. Demonstrates ability to use the computer system. Completes work assignments on time/readily accepts assignments as observed by supervisor/director. Reports to work on time and is at work as scheduled, as observed by supervisor/director.

Job Description About the Role: The Physical Therapy Tech Receptionist PRN in Douglas, DG plays a vital role in ensuring the smooth operation of the physical therapy department by providing exceptional administrative and patient support on an as-needed basis. This position serves as the first point of contact for patients, managing appointment scheduling, patient check-ins, and communication between patients and clinical staff. The role requires balancing administrative duties with a compassionate approach to patient interactions, ensuring a welcoming and efficient environment. The Physical Therapy Tech Receptionist PRN supports the clinical team by maintaining accurate patient records and facilitating the flow of information. Ultimately, this position contributes to the overall patient experience and operational efficiency of the physical therapy services offered. Minimum Qualifications: High school diploma or equivalent. Previous experience in a medical office or healthcare setting, preferably in physical therapy or rehabilitation. Basic computer proficiency, including experience with electronic health record (EHR) systems and scheduling software. Strong communication and interpersonal skills to interact effectively with patients and staff. Ability to maintain patient confidentiality and adhere to HIPAA regulations. Preferred Qualifications: Certification as a Physical Therapy Aide or Technician. Experience working in a fast-paced outpatient physical therapy clinic. Familiarity with medical billing and insurance verification processes. Bilingual abilities to assist a diverse patient population. Proficiency with advanced office software and electronic documentation tools. Responsibilities: Greet and check in patients promptly and courteously, verifying insurance and personal information. Schedule, reschedule, and confirm patient appointments using electronic health record systems. Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate staff members. Maintain accurate and confidential patient records, ensuring compliance with privacy regulations. Coordinate communication between patients, therapists, and administrative staff to optimize workflow. Assist with billing and insurance verification processes as needed. Manage the physical therapy reception area to ensure it is organized and welcoming. Support clinical staff with administrative tasks to facilitate patient care delivery. Skills: The Physical Therapy Tech Receptionist PRN utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring smooth clinic operations. Effective communication skills are essential for interacting with patients, addressing their concerns, and coordinating with clinical staff to facilitate care. Computer literacy, including proficiency with EHR systems and scheduling software, enables accurate data entry and retrieval, which supports billing and administrative functions. Attention to detail is critical for verifying patient information and maintaining compliance with privacy regulations. Additionally, interpersonal skills foster a welcoming environment that enhances patient satisfaction and supports the therapeutic process.

Coffee Regional Medical Center Switchboard Operator • • Switchboard Operator answers incoming calls from single and multi-line telephone systems rapidly and efficiently; routing calls to destination without delay. The Operator serves as Communication Center for the hospital both internally and externally. The Operators greet customers, answer questions and provide directions. Operator serves as a liaison between physicians, physician office personnel and other medical facilities. Operators are responsible for facilitating hospital emergency codes, such as Code Blue or Code Red. Their aim is to positively affect the customer experience by meeting the need of the caller. The Operator must maintain detailed and accurate hospital ledgers, call schedules and files. Operator must comply with Confidentiality guidelines in accordance to CRMC policies and procedures. Must maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety guidelines. OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A. Knowledge, Skills, and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize • Possesses exceptional verbal and written communication skills • Possesses independent work habits, is self-reliant and self-directed • Ability to learn, adapt, and change as required by the job functions • Ability to maintain absolute confidentiality of material and information accessed and reviewed • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines • Ability to maintain attendance to meet standard job practices B. Education • High School Graduate. • Vocational tech/college preferred C. Licensure • None required D. Experience • Previous PBX and/or Hospital experience is desirable or previous experience answering multi-line phone system. • Computer experience required and typing skills must be above average. • Knowledge of medical terminology is helpful. • Detail oriented and organizational skills necessary. E. Interpersonal skills • Must be detail oriented, possess skills to make decisions upholding hospital/department policy and procedures, and be able to work under heavy demands and a stressful environment with frequent interruptions. Impressive telephone etiquette. Prior customer service experience in a fast pace setting. Ability to multi-task and set priorities. Good organizing and planning skills. Effective professional communication. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Spanish bilingual highly desirable. F. Essential technical/motor skills • Computer experience required Microsoft Suite of products: Word and Excel. Ability to type 40+ WPM accurately and ability to use of number keypad. Analytical and organizational skills must be above average. Basic mathematical skills required. Ability to operate various standard office equipment which includes personal computers, fax, calculator, phone, copy machine, etc... G. Essential physical requirements • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75% • Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently- 1-24% • Medium: Exert 20 - 50 lb. of force occasionally and/or up to 15 lb. of force frequently - 1/24% H. Essential mental requirements • Ability to perform calmly, competently, and quickly in an emergency situation. I. Essential sensory requirements • Ability to evaluate needs of customers or coworkers needs, provide guidance and appropriate direction for the best course of action J. Other • Hours-Must be flexible to work in different areas and locations as needed. This will include the ability to work all shifts including nights, weekends and holidays. Requires availability for each weekend monthly as well as shifts during the work week according to the need of the department. Available to come in at short notice. 40 hours depending on the demand of the department; overtime may be required. K. Equipment used • PBX consoles, headsets, telephones and other related equipment. OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level III B. Age of Patient Populations Served • No patient contact - none JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. • Major Tasks and Duties o Answers all incoming calls in a courteous and professional manner in accordance with policy and procedure. o Obtain appropriate information and direct calls to appropriate in-house number or department. o Maintain accurate and detailed legal logs of calls, messages, and responses from patients, employees and physicians. o Make contact immediately under the guidelines of policy and procedure to relay messages to physicians, patients, managers, etc. o Respond appropriately to calls from patients, on-call staff, managers, physicians, (customers), etc. o Responsible and accountable for tasks necessary to properly identify in the patient processing system. o Page over intercom system according to policy and procedure. o Monitor all alarms. Announce all codes and drills in accordance with policy and procedure in a clear and accurate manner. Follow and complete all procedures according to policy and procedure during the code. o Make timely and verbal contacts with each member of the OR call-back team. Respond to callbacks in accordance to policy and procedure. o Maintain accurate list at switchboard on each shift for on-call personnel and physicians. Maintain neat, accurate typed list of on-call staff and information. o Perform all functions of the hospital computer system required to identify a patient's location. o Monitor alarms and control panels in the switchboard area and provide notification to appropriate personnel in accordance with policy and procedures. • Other Duties o Use scripting policies as an effective communication tool with customers. Greet patients in accordance with the department's script policy and procedure. o Treat patients, visitors and coworkers with respect and dignity. Assure that a patient's rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are maintained. o Maintain hospital disaster log. Update semi-annually. o Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines. o Assist with maintaining cleanliness, safety and security of the PBX area. o Must keep abreast of current regulatory requirements, including all state, federal and JCAHO regulations. Adhere to external agency regulations. o Assist in orientation and training of new staff members. Able to help evaluate new staff member for readiness to fulfill job duties independently. o Develop and maintain a good working rapport with coworkers and other departments/offices. Operates in harmonious relationship with all team members. Must be an effective team player. o Refill supplies in copier, printer, and fax machines at end of each shift. o Promote positive hospital image. Demonstrate fair, equitable, positive, and respectful behavior to coworkers and other agencies. o Orient and mentor new staff members. o Follow proper chain of command for issues, complaints, etc. o Perform any other task requested from Supervisor or Management in a willing and positive manner.

Job Description Registrar (FT) • • Timely and accurate compilation of patient socio-demographic and insurance data at the time of service. Arranges for the efficient and orderly admission of pediatric, adolescent, adult and geriatric patients to all entry points of admission. Makes patients and families aware of hospital policies and procedures. Effectively, yet professionally, request and collect patient estimated balances, including co-payments and deductibles. Will ensure managed care requirements and pre-certification/authorization needs are met prior to patient admission. Assist with flow of data between physicians, their offices, nursing units, ancillary areas, business office services, insurance companies and patient's while insuring patient confidentiality is not breached. The duties of this position require the exercise of courtesy and patience in speaking with patients, families, co-workers, employers, state agencies and others to maintain sound public relations. Must comply with Confidentiality guidelines in accordance to CRMC policies and procedures. Must maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety guidelines. QUALIFICATIONS A. Knowledge, Skills and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize • Possesses exceptional verbal and written communication skills • Possesses independent work habits, is self-reliant and self-directed • Ability to learn, adapt, and change as required by the job functions • Ability to maintain absolute confidentiality of material and information accessed and reviewed • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines • Ability to maintain attendance to meet standard job practices B. Education • High School Graduate of GED required. • Vocational-tech/college preferred. • CFC certification preferred • Must be able to efficiently master departmental competency within 45 days after employment. C. Licensure • CFC preferred. D. Experience • Knowledge of Third-party payers, billing requirements and reimbursement methods, previous hospital/medical office experience. Previous data entry/programming or office coordinator experience highly preferred. CFC Certification preferred. Prior billing/collections or financial counseling experience preferred. Knowledge of, or coursework in; medical terminology is preferred. E. Interpersonal skills • Customer Service ("face to face/interacting with the public") experience required. Must maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety guidelines. Effective professional communication skills. Proper written and spoken usage of the English language. Spanish bilingual highly desirable. F. Essential technical/motor skills • Computer experience required Microsoft Suite of Products: Word and Excel. Ability to type 40+ WPM accurately and ability to use of number keypad. Analytical and organizational skills must be above average. Basic mathematical skills required. G. Essential physical requirements • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - 50-74% • Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently - 25-49% • Medium: Exert 20 - 50 lb. of force occasionally and/or up to 15 lb. of force frequently - 1-24% • Heavy: Exert 50 - 100 lb. of force occasionally and/or up to 30 lb. of force frequently - 1-24% • Very Heavy: Exceed 100 lb. of force occasionally and/or 50 lb. frequently - 1-24% H. Essential mental requirements • Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence. Analytical and organizational skills must be above average. I. Essential sensory requirements • Ability to visually assess if a patient demonstrates symptoms that would require emergency treatment and care. Notify appropriate clinical staff to assess patient. J. Other • Hours- Must be flexible to work in different areas and locations as needed. This will include the ability to work all shifts including nights, weekends and holidays. Available to come in at short notice and maintain an on-call rotation. Expected to work 40 hours per week, Overtime based on the demand and need of the department. K. Equipment used • HIS system, computer, fax, VOIP, phone system, headset system, speakers, billing and POS collections systems. OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level III B. Age of Patient Populations Served • Neonates 1 - 30 days • Infants 30 days - 1 year • Children 1 - 12 years • Adolescents 13 - 18 years • Adults 19 - 70 years • Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. • Registration Duties o Use scripting policies as an effective communication tool with customers. Greet patients in accordance with the department's script policy and procedure. o Responsible and accountable for tasks necessary to properly identify and register into the patient processing system all patients presenting for admission. o Ability to complete scheduling, registration, precertification, financial counseling, medical necessity checks effectively all patient types in the HIS system. o Distribute necessary paperwork and forms to each patient registered including information on Advanced Directives, Patient Rights and Responsibilities, and Important Message from Medicare with complete and detailed explanation. o Must keep abreast of current regulatory requirements, including all state, federal and JCAHO regulations. Keep up to date of requirements from each insurance payor (Medicare, Medicaid, Managed Care, Commercial or private payors, Tricare, etc.). Adhere to external agency regulations. Demonstrate the ability to complete meet the requirements of each payor according to their guidelines. o Responsible for documenting all contact with patients, family, employers and third party payors. o Insure patient flow through the registration process is professional, patient friendly and within department established time standards. o Facilitate patient paper flow for accurate and complete medical records, financial forms and patient admission to nursing or ancillary units. Obtain authorized signatures on all required forms (Conditions of Admission, Important Message from Medicare, etc…). o Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders. Appropriately enters the physician into the HIS system. o Accurately transfer, and/or discharge, place orders, etc... for patients according to doctor's orders, and according to established policies and procedures. o Demonstrates ability to complete status changes, upgrades, system change request according to policy and procedure. • POS Collections o Protect the financial standing of the hospital by appropriately determining financial responsibility. Contributes to department goals by making 100% of financial arrangements for each patient prior to services being performed. o Review patient account history to establish acceptable payment arrangements, charity assistance or agency referral notifications. Refers accounts with bad debt history to the Patient Financial Services office or accounting representatives. o Collects account deposits on patient estimated balances, co-pays, co-insurance and unpaid deductibles. Meet collection goals as outlined by departmental policy and procedure. o Initiates medically needy application for charity, catastrophic and indigent write-offs. Refers potential Medicaid patients to Medicaid Benefit Specialist for screening process. o Review all responsible party demographics for useful collection purposes from all available sources (EX.-in-house computer systems, credit reports, outside sources). o Completes all necessary forms (write off sheets, promissory notes, receipts, credit card reports, ABNs, etc…). Forwards to necessary departments. Initiates medical necessity check. Documents encounters in the HIS system. o Makes deposits of money collected and receipts daily in department safe according to policy and procedure. o Is able to explain all aspects of the billing account and procedure to a patient/guarantor. • Accuracy , Insurance Billing and Precertification o Maintains acceptable accuracy rate according to departmental guidelines. o Meets with Education Coordinator weekly to discuss errors. Seeks ways to improve accuracy. o Verify complete patient, guarantor and relative information. Makes every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number legal name, date of birth and address. Must adhere to Patient ID policy for identifying and updating patient information. o Identify third party payor coverage, secures prior authorizations, referrals, notifications and precertification requirements prior to patient admission. Ensures fax notifications are complete. o Maintains working knowledge of major third-party payer regulations and compliance issues. o Distribute appropriate information to patients according to pay source, including to, but not restricted to Medicare, Medicaid, and Champus. o Obtain incorrect or missing information in the insurance processor. Corrects accounts appropriately according to guidelines. o Able to obtain and verify insurance benefits and eligibility. Methods available include patient/guarantor, insurance card or electronic means. • Other Duties o Follow proper chain of command for issues, complaints, etc. o Demonstrates ability to respond appropriately to department and facility codes. o Assist in orientation and training of new staff members. Able to help evaluate new staff member for readiness to fulfill job duties independently. o Obtain room assignment from admissions nurse, patient care director or nursing unit according to doctor's orders. o Escort patients to ancillary service department after the registration process is completed. Assure that each patient admitted to a bed is escorted to ancillary services and to the nursing unit in a wheelchair. o Able to perform switchboard duties according to department policies and procedures. o Complies with Time and Attendance according to policy and procedure. Attends to personal affairs to avoid conflicts with work. Schedules days off prior to posting of new schedule. o Refill supplies in copier, printer, and fax machines at end of each shift. o Perform any other task requested from Supervisor or Management in a willing and positive manner.

The Respiratory Care Practitioner (RCP) performs diagnostic tests, provides therapeutic interventions, and responds to medical emergencies throughout the hospital participating in CPR and intubation., as required. The RCP evaluates the patient's response to therapy administered and recommends and implements modifications to the respiratory care plan based on this evaluated response. The RCP provides education to the patient, family and public. The RCP, under the supervision of a physician, provides age-appropriate care to all groups served. OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED Graduated from an AMA-approved Respiratory Care Program Licensure Credentialed (CRT,RRT) by the National Board for Respiratory Care (NBRC) or board-eligible Current or temporary license from the State of Georgia Current CPR Experience 1 year experience in an acute care setting (preferred) Interpersonal skills Essential technical/motor skills Essential physical requirements Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently - greater than 75% Essential mental requirements Essential sensory requirements Other Ability to function independently Ability to function effectively in a team-oriented environment Computer knowledge Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Neonates 1 - 30 days Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Performs diagnostic tests (Arterial Blood Gases, sputum inductions, Electrocardiograms, Electroencephalograms, Peak Expiratory Flow Rates, Pulmonary Function Studies and Stress Tests) according to department policy, following physician's orders.NOTE: CLIA regulations are based on the complexity of the test method. CLIA categorizes analysis of Arterial Blood Gases [ABG's] as moderate complexity testing. Staff that has demonstrated competency in this area does not require direct supervision to perform this task. Inserts radial arterial lines following departmental policy. Administers therapies and/or treatment modalities (pharmacological agents, oxygen administration, mechanical ventilation, airway care and bronchopulmonary hygiene) according to department policy following physician's orders. Assesses patients for appropriateness of therapy. Evaluates the patient's response to therapy administered, consults with the ordering physician: recommends and implements modifications to the respiratory care plan. Participates in the code blue team: performs CPR, inserts artificial airway and/or intubates, as required. Stocks crash cart and other supplies, as needed. Performs equipment maintenance, cleaning, calibration, etc. according to department policy. Charges for all services provided. Performs all duties in according with CRMC Infection Control Standards. Communicates all clinical problems or patients requiring further evaluation to department management. Keeps current in the profession. Participates in special projects as directed by Director/Assistant Director. Participates in the department's PI initiatives. Performs other tasks/procedures as requested by the Director/Assistant Director.

Job Description The Phlebotomist procures and routes laboratory specimens from outpatient and inpatient collections, maintains laboratory files and is responsible for related clerical duties in the laboratory. Understands age specific requirements for patients of all ages and is able to demonstrate required competencies. Other duties may be assigned as required by laboratory management. OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A.Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High school diploma or equivalent. Graduation from approved Phlebotomy program preferred Licensure None required. Experience Previous experience is desired, but not required. Interpersonal skills Essential technical/motor skills Essential physical requirements Sit and stand for long periods of time Able to walk distances throughout the hospital Able to push and pull up to 100 lbs Essential mental requirements Essential sensory requirements Other Able to perform tasks which assist the technical staff and phlebotomy techniques with related clerical duties. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Neonates 1-30 days Infants 30 days - 1 year Children 1- 12 years Adolescents 13- 18 years Adults 19- 70 years Geriatrics 70+

Job Description Coffee Regional Medical Center Director Food Services • Departments managed/supervised. o Food Services • The Director of Food and Nutrition Services is directly responsible for the overall operation of the dining service department in an acute care hospital. The Director Operates the department in accordance with the approved budget, while providing the maximum value for dollars spent. The Director is responsible for ensuring the food offered to the patients, guests and employees of the hospital is of superior quality. He/she directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with patients, guests, and leadership, as well as other departments within the community. The Director is also responsible for promoting the professional growth and development of their entire team and is responsible for supervising the Clinical Dietician function. In addition, fostering strong inter-departmental relations and integrating the dining service department with the facility plan of operations is critical. OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A. Position standards • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision. • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize. • Possesses exceptional verbal and written communication skills. • Possesses independent work habits, is self-reliant and self-directed. • Ability to learn, adapt, and change as required by the job functions. • Ability to maintain absolute confidentiality of material and information accessed and reviewed. • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting. • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines. • Ability to maintain attendance to meet standard job practices. • Serves as a role model to staff throughout the organization. B. Education • B.S. Degree in Food Services Technology/Management or related field; or, • A.A. degree plus two years of directly related experience; or, • Five years of leadership experience in a food service-related field C. Licensure • ServSafe certified • Certified Dietary Manager certificate highly desirable D. Experience • Direct food service operational management experience in an acute care hospital with inventory and purchasing knowledge and control. E. Interpersonal skills • Excellent customer services skills and experiences required. F. Essential technical/motor skills G. Essential physical requirements • Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - >75% • Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently - 1-24% H. Essential mental requirements I. Essential sensory requirements J. Other • Excellent knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation • Experience with P&L accountability required. K. Equipment used. OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level III B. Age of Patient Populations Served • No patient contact - none JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. • Manages human resources to ensure quality services and promotes positive employee relationships as evidenced by: o Consistently and fairly implements HR policies. o Follows progressive disciplinary action process, or oversees subordinates in doing so, in order to maintain productivity and performance standards. o Provides supporting investigatory documentation to validate final outcomes. o Collaborates with HR on the recruitment and selection of qualified employment candidates, following all policies, guidelines, and applicable laws. o Develops performance goals/objectives with each staff member to promote maximum productivity, proficiency, and professional growth, as evidenced by written goals on performance appraisals. o Effectively communicates departmental, organizational, and industrial information to staff. o Employee performance appraisals are completed thoroughly and submitted on time o Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism. o Is recognized as a positive role model. • Accurately identifies real/potential problems affecting service and implements solutions with follow-through and communication as evidenced by: o Responds to reported problems/complaints based on urgency. o Fully documents complaints, investigative findings, and follow-up (i.e. letters, reports) o If corrective action is identified, a plan is implemented within the time-frame specified and evaluated for effectiveness. o Identifies potential for problems within existing systems by direct observation or analysis of date. • Develops, implements, and evaluates an ongoing service programs that ensure quality programs consistent with the hospital mission as evidenced by: o Performs/participates in assessment of programs. o Based on assessment, develops program proposals. o Implements programs within defined parameters. o Establishes systems to measure effectiveness of the new programs. o Evaluates ongoing programs as prescribed in the current systems. • Monitors compliance with regulatory, accrediting, and organizational policies for services and environmental and personnel safety as evidenced by: o Establishes systems to evaluate compliance with regulatory agencies, hospital policy and procedure and environmental safety. o Monitors compliance with certifications/mandatory educational program attendance by QI, reports, meetings, minutes and observation. • Is responsible for the operational excellence and ensures that department(s) deliver quality services as evidenced by: o Manages all activities so that quality services are provided in an efficient and effective manner. o Services provided meet all applicable regulatory requirements. o Maintains an effective quality improvement program, as evidenced by reports. o Quality improvement programs meet TJC and other regulatory agency requirements, as evidenced by review. score: N/A • Is responsible for the fiscal management of department(s) and ensures the proper utilization of the organization's financial resources as evidenced by: o Budget is accurate, complete, and submitted by due date. o Monitors budget expenditures as reflected in accurate analysis. o Develops, prioritizes, and defends a capital equipment budget. o Effectively utilizes resources within an established budget and notifies vice president of all variances anticipated or accrued to maintain department services. o Recommends ways to reduce expenditures and enhance revenues without compromising quality of services. o Implements methods for inventory control that minimizes waste and emergency orders. o Works closely with billing department to ensure accuracy if applies to department. • Seeks new program strategies and enhancements that will expand or improve services as evidenced by: o Explores required resources and reviews impact. o Initiates program proposals and submits for consideration. o Actively leads service, departmental and organizational-wide committees. • Food Services Specific Duties: o Is responsible for the overall operation of the dining service department in the hospital. o Operates the department in accordance with the approved budget, while providing the maximum value for dollars spent. o Is responsible for ensuring the food offered to the patients, guests and employees of the hospital is of superior quality. o Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with patients, guests, and leadership, as well as other departments within the community. o Is also responsible for promoting the professional growth and development of their entire team and is responsible for supervising the Clinical Dietician function. o Fosters strong inter-departmental relations and integrating the dining service department with the facility plan of operations is critical. REGULATORY COMPLIANCE • Below are any additional competencies as related to regulatory compliance that are specific to the job title and not listed in the other sections of the document. EDUCATION AND COMPETENCY • Attends all mandatory and department-specific education and training programs as required. • Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. • Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations…

Job Description Billing Specialist (FT) The billing specialist performs a wide variety of duties relating to review, analysis, billing, adjusting, finalizing, and filing of all third-party and private insurance company claims. OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School Graduate or G.E.D. required Licensure Experience One year of healthcare experience desired. Requires three to six months on-the-job training to become familiar with billing practices and policies. Interpersonal skills Essential technical/motor skills Essential physical requirements Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently - greater than 75% Essential mental requirements Essential sensory requirements Other Typing skills may be required. Computer experience necessary. Must be able to communicate effectively with others. Must be able to interpret third-party coverage and institution's charges. Preferably C.P.A.R. certified, but not required. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level III Age of Patient Populations Served No patient contact JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Major Tasks, Duties and Responsibilities Bills electronic and paper claims using the hospital computer systems. Corrects any errors detected on claim forms prior and post claim filing. Files adjustment claims based on review of available account detail (late credits, charges, denials, etc.). Analyzes, computes, and requests adjustments to accounts as needed. Attends seminars and workshops directly relating to third-party billing procedures as requested by management. Responds to all telephone inquires to billing in accordance with established procedures. Ensures that all potential payments are received prior to billing the patient. Keeps coordinators and/or management updated on workload, denials, and appeals for their payor group Reviews denied claims for rebilling and no pay claims to ensure that proper payments are received. Performs rebilling and adjustments required by third-party and private insurance company payments in accordance with timely filing requirements. Follows up on all unpaid accounts either by phone or mail in accordance with departmental procedure through the use of collector follow up queues and reports. Reviews patient receivable trial balances for incorrect balances and makes necessary adjustments as provided by Coordinators or Director. Initiates refund requests in accordance within departmental procedures. Files secondary claims timely in accordance with payor guidelines and with proper attachments. Requests and uses reports to work assigned accounts to ensure recovery on aged accounts in a timely manner. Keeps up to date on payor billing requirements, state and federal regulations. Understands UB, CPT, and ICD diagnosis codes as the codes relate to billing/claim filing. Documents payor correspondence, actions taken and inquiries on accounts in notes for tracking/audit purposes. Ability to produce workable ideas and techniques, willingness to attempt new approaches and perform job duties independently. Performs duties in an independent manner with minimal direct supervision. Can solve day to day problems within scope of practice and make decisions in a timely manner. Offers workable ideas, concepts and techniques to improve productivity. Willing to attempt new job duties, tasks, etc. Maintains regulatory requirements including all state, federal and Joint Commission regulations related to Patient Financial Services and, as appropriate, to the facility. Performs any other task as requested by Supervisor or Management in a willing and positive manner.

Coffee Regional Medical Center Pharmacy Tech Registered • • Under the direct supervision of a registered pharmacist, supervisor, and/or director of pharmacy services, performs a variety of technical and clerical duties for the hospital-wide unit dose drug distribution system and intravenous admixture program. • Responsible to maintain confidential reports, enter and retrieve data utilizing the computer system, prepare intravenous medication, including but not limitied to, chemotherapeutic preparations, hyper-alimentations and antibiotics, fill automated medications dispensing system with a supply of unit dose medications, procure, and fill requests for pharmaceutical supplies and deliver supplies to nursing units. OVERVIEW • The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS A. Knowledge, Skills and Abilities • Excellent customer service skills. • Reads and understands the English language. • Ability to think critically and analytically with little or no supervision • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. • Ability to process information and prioritize • Possesses exceptional verbal and written communication skills • Possesses independent work habits, is self-reliant and self-directed • Ability to learn, adapt, and change as required by the job functions • Ability to maintain absolute confidentiality of material and information accessed and reviewed • Basic computer literacy • Ability to move freely, reach, bend, and complete light lifting • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines • Ability to maintain attendance to meet standard job practices B. Education • High School diploma or GED C. Licensure • Pharmacy Technician Certifications preferred. D. Experience • Six (6) to Twelve (12) months of pharmacy experience preferred. E. Interpersonal skills F. Essential technical/motor skills G. Essential physical requirements • Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently - greater than 75% H. Essential mental requirements I. Essential sensory requirements J. Other • Basic typing and/or computer skills. • Preference given for one-year experience in a hospital pharmacy, including unit dose drug distribution and intravenous admixture. • Requires knowledge of drug names, pharmacy math and sterile technique. Requires good English communication skills. • Must be willing to work a flexible work schedule including evening shifts, weekends, and holidays. K. Equipment used OTHER QUALIFICATIONS A. Exposure to hazards (body fluid exposure level) • Level I B. Age of Patient Populations Served • Neonates 1 - 30 days • Infants 30 days - 1 year • Children 1 - 12 years • Adolescents 13 - 18 years • Adults 19 - 70 years • Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS • Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. • Pharmacy Technician Duties and Responsibilities o With the use of an automated dispensing system printout, fills each MedStation with a 24-hour supply of medications. o Verifies the contents of automated dispensing system stock by checking stock filled by another technician. o Delivers checked medications to the nursing units. Refills automated dispensing system MedStations to prescribed par levels. Reports unusual occurrences to the pharmacists. o Maintains and restocks individual filling stations and work areas, including all satellites while contributing to the maintenance of a fixed, minimal level of pharmacy inventory. o Reorders pharmacy supplies from the hospital warehouse. o Bills/credits patient medications by use of the computer charging system or the remote charging system. o Maintains clean and sterile environment within the intravenous admixture area, including clean room. Routinely washes with appropriate germicidal solutions all hoods, counters, carts, and all other equipment that will be used within the work area. o Prepares all chemotherapy and IV additive medications using sterile technique as directed by the pharmacist and according to the policies and procedures set by the pharmacy department. o Responsible for safe and careful handling of chemotherapeutic medications. o Responsible for the proper disposal of all materials used in the preparation of chemotherapy and IV additive medications. o Generates reports and labels to compile and arranges a work list for the preparation of an adequate number of IV admixtures to cover a 24-hour period. o Assembles materials for the preparation of the daily supply of IVs including medication labels, medications, solutions, syringes, needles, and administration sets and other equipment necessary. o Labels a 24-hour supply of IV bags and syringes with the computer generated patient name and drug/dose label. Ensures that all IVs are properly labeled with the information deemed necessary by Intravenous Admixture Guidelines. o Checks finished solutions for clarity and particulate matter and places IVs in proper storage area after the final check by the pharmacist. o Prepares bulk manufactured IV syringes as per par levels. o Maintains workload records and statistics as required. o Routinely checks expiration dates of IV medication in the pharmacy department and on the nursing units. Rotates and recycles stock when needed. o Answers the telephone and directs calls to appropriate pharmacy staff. o Assists in the performance of ongoing quality assurance to assess the operations of the department. o Assists in monthly inspections of medication storage areas at each nursing unit and ancillary departments. o May be required to receive drug orders, verify contents of orders against packing slips and purchase orders. o Unpacks merchandise and restocks shelves. o Notifies the inventory clerk or pharmacist of problems o Contributes to the enhancement of pharmacy services through suggestions for improvements in unit dose drug distribution systems. o Deviates from daily routine when necessary to prepare and process any new medication orders. o Contributes to the enhancement of pharmacy services through suggestions for improvements in IV admixture programs. • Fills patient medication orders with the correct medication from computer labels prior to each hourly run. o Medications are delivered to the proper nursing units, ancillary departments, and pharmacy satellites. o Hourly runs are prepared 15 minutes in advance of delivery time. o Medications gathered for the run are correct drug/strength. dosage form/quantity. • Fills and delivers narcotic orders to nursing units and ancillary departments according to policy and procedure. o Additions/deletions of controlled substance medications are documented in the appropriate section of the controlled substance record or in automated system on the nursing unit with appropriate signatures. o The running balance of controlled substance medications are correctly totaled and documented upon addition or deletion of controlled substance medications to/from nursing unit stock. o Controlled substances returned from nursing units are logged into the proper pharmacy records and returned to stock and placed with DEA returns. • Restocks nursing units, operating room, recovery room, and ancillary departments with a limited supply of floor stock medications and supplies. o Floor stock and internal requisitions are filled with the correct medications/strength/dosage form. o Quantities do not exceed established par levels. o Floor stock and internal requisitions are delivered to nursing units and ancillary departments on the same shift they are received. • Prepackages and labels medications into unit doses from bulk supply. o Records required information in the bulk medication pre-pack log. o Prepares accurate labels utilizing the proper labeling format. o Any remaining labels are destroyed upon completion of packaging medications. o Unit dose packaged medications are properly sealed. o Unit dose packaged medications are placed in the proper location upon being checked by a pharmacist. • Maintains pharmacy in a clean and organized fashion. o Discontinued medications are put away in the proper location. o Work area is free of clutter. • Assists individuals at the pharmacy window. o Under the direction of a pharmacist, obtains medications requested (via internal requisitions or direct doctor's order). • Assists in inventory control and maintains adequate supplies necessary for the daily operation of the department. o Records items in short supply in order book. o Informs inventory control clerk when medication usage is greater than normal. • Follows the hospital exposure control plans/blood borne and airborne pathogens as evidenced by: o Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment. o Attends annual education programs. o Wears and/or uses appropriate safety equipment. • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment as evidenced by: o Interacts with all of the above in a considerate, helpful, and courteous manner as observed by nurse manager and peers. o Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input. o Maintains professional composure and confidence during stressful situations. o Maintains open communication using appropriate chain of command regarding issues. o Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees. o Maintains confidentiality of all hospital and patient information at all times. o Presents neat appearance in proper attire and identification as required by hospital policy. o Displays a positive attitude that contributes to the overall customer service program in place at the hospital. o Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job related hazards. o Meets clinical competencies for age-specific competencies as evidenced during skill competency check-offs. o Assumes all other duties and responsibilities as necessary.

Job Description EMT Follow accepted policy and procedures and respond to calls, render treatment and transport patients as indicated or directed. Maintain appropriate documentation. Function professionally with community partners other departments of CRMC in a courteous manner. Maintain emergency vehicles and equipment in a constant state of readiness. Perform special assignments given by the Shift Captain or Director OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED Graduate of approved EMT-I program and obtain State Certification Licensure Current Georgia EMTI Certification BLS Certification Current GA Driver's License Experience Interpersonal skills Essential technical/motor skills Essential physical requirements Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - 1-24% Light: Exert up to 20 lb. of force occasionally and/or up to 10 lb. of force frequently - 25-49% Heavy: Exert 50 - 100 lb. of force occasionally and/or up to 30 lb. of force frequently - 25-49% Very Heavy: Exceed 100 lb. of force occasionally and/or 50 lb. frequently - 25-49% Essential mental requirements Essential sensory requirements Other Clinical expertise in area of responsibility. Maintain current knowledge in emergency care. Be familiar with organizational plans, policies and procedures. Be familiar with State and Federal regulations governing pre-hospital emergency care operations. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Neonates 1 - 30 days Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Maintain good relations with other hospital departments. To keep all vehicles stocked and in working order. Respond immediately to all emergency calls as received. Keep equipment ready for use at all times. Deliver prompt, effective care to all patients. Ensure safety to self, passengers and patients. Maintain proper communications and continuing care with 911 and Medical Control during transport. Maintain proper records of ambulance calls. Safely evaluate, treat, extricate and transport patients as needed or indicated. Communicate pertinent information and carry out orders of the physician. Complete paperwork and file in the correct place. Report faulty or damaged equipment to supervisor. Uphold all policies and procedures of the department and the entire hospital. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required. Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.

Medical Assistant Performs a variety of patient care activities and assists physicians. Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments. Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements. Triages patients. Answers patient calls. Stocks supplies. Meets office protocols. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School diploma or GED required. Medical assistant certification required. Licensure Medical Assistant certification required Experience 1+ years physician practice related experience or equivalent preferred. Interpersonal skills Essential technical/motor skills Essential physical requirements Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75% Essential mental requirements Essential sensory requirements Other Experience with Microsoft Word and Excel preferred. Excellent customer service skills required. Patient care clinical skills required. Bilingual, Spanish fluency, both written and speaking skills desired. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years STANDARDS OF PERFORMANCE CRMC employees are devoted to serving our customers - including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special. Courteous - Employee is courteous in interactions with customers - patients, physicians, fellow-employees and our community. Respectful and Confidential - Employee respects the rights of privacy of our patients. Ensures cultural differences are respected. Responsive - Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers. Gratitude and Attitude - Employee's behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it Pride, Ownership, and Image - Employee accepts all the rights and responsibilities of being a part of the CRMC family. Communication - Employee is personally accountable for positive communication with the customer - patients, family members and co-workers. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work - saving lives. JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Patient Check in/Check out requirements including: Greets and assists all patients and visitors within the office and by telephone. Verify complete patient, guarantor and relative information upon patient check-in/check-out. Make every attempt to ensure proper patient identification using all possible means including, but not restricted to patient and guarantor social security number, legal name, date of birth and address. Responsible and accountable for tasks necessary to properly identify, register, check-in/check-out patients in the practice management system all patients presenting for service. Must maintain acceptable accuracy rates. Verify insurance benefits/ MCD_CMO, GBHC prior to office visit. Obtain Authorizations/ Precert prior to visit (if possible). Ensure all physician orders meet current standards and policies. Obtain clarification on unclear or inappropriate orders. Determine proper patient processing according to physician orders. Scheduling - Patient flow, obtaining required paperwork including: Appropriately schedule patient appointments by following the practices procedures for scheduling/ rescheduling. Notifying patient of appropriate payment requirements. Responsible for confirming appointments two days prior to scheduled appointment. Ensure patient flow is professional, patient friendly and within department established time standards. Ensure all required forms are in the chart prior to the patient receiving services. Obtain authorized signatures on all required forms including HIPPA, records release, annual, colpo, postpartum, ACOGS, etc. Ensure schedule for the next day is printed and the charts are pulled and available. Ensure office protocol for scheduling follow-up appointments is followed. Assist in referral/testing/ASU appointments, ensuring that authorization/precert/referrals for office visits are obtained. Accounting- obtaining method of payment from patient, balancing daily receipts including: In the case of self pay patients, patients whose insurance does not cover visits or patients presenting for office procedures, collect appropriate payments for services to be rendered prior to the patient receiving services. Identify third party payor coverage, ensure payor has been verified within the past three months and if not, immediately follow up with office staff who is verifying insurance prior to the patient receiving services. Collects account deposits on patient's estimated or prior balances, co-pays, co-insurance and unpaid deductibles. Implement and comply with the financial policy guideline for payment arrangements. Issue account receipts and ensure cash drawer balances accurately daily. Protect the financial standing of the office by appropriately determining financial responsibility. Maintain acceptable accuracy rate in accordance to departmental policies. Be responsible and accountable for individual check-ins/check-outs. Must keep up to date on requirements from each insurance payor (Medicare, Medicaid, Commercial or private payors, Tricare, etc.) Adhere to external agency regulations. Distribute appropriate information to patients according to pay source, including to, but not restricted to Medicare, Medicaid, and Champus. Record Keeping and Correspondence including: Facilitate patient paper flow for accurate and complete medical records, financial forms, and patient admission. Computer entry of all information with accuracy. Must keep abreast of current regulatory requirements including all state, federal and JCAHO regulations. Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines. Responsible for documenting all contact with patients, family, employer and third party payors. Ensure supplies for charts are maintained and that charts are appropriately maintained Ensure office forms are always copied from originals and kept stocked. Send all new patients a letter after their initial visit. Responsible for sending correspondence to patients as it is required/ necessary. Document all “No show, Cancel, Cross & Walk Out” appointments on encounter form as well as document in patient's chart. Send a letter to the patient regarding the missed appointment. Obtain authorized signatures on all required forms as necessary. Patient care/ customer service responsibilities include: Facilitate patient paper flow for accurate and complete medical records, financial forms, and patient admission. Computer entry of all information with accuracy. Must keep abreast of current regulatory requirements including all state, federal and JCAHO regulations. Maintain confidentiality of patient information to assure Patient Rights and the rights of others are protected in accordance to policy and procedure. Release information in accordance with established privacy guidelines. Responsible for documenting all contact with patients, family, employer and third party payors. Ensure supplies for charts are maintained and that charts are appropriately maintained Ensure office forms are always copied from originals and kept stocked. Send all new patients a letter after their initial visit. Responsible for sending correspondence to patients as it is required/ necessary. Document all “No show, Cancel, Cross & Walk Out” appointments on encounter form as well as document in patient's chart. Send a letter to the patient regarding the missed appointment. Obtain authorized signatures on all required forms as necessary. Facility care responsibilities include: Stock rooms daily with supplies. Ensure that rooms are clean and ready for each new patient. Responsible for setting up instruments/supplies for all procedures Ensures that all logs are kept daily for refrigerator temperature control, weekly accu-check control logs, and monthly logs for review of expired medications and supplies. Ensures that all medical supplies needed are kept in stock/ inventory Responsible for ensuring the sterilization of medical equipment/supplies are done daily. Responsible for upkeep of the autoclave- cleaning and added sterile water as needed. Dispose of contaminated supplies and sharps appropriately. Clerical Responsibilities include: Ensure all services performed (by nurse and/or Physician) and diagnosis are accounted for- MUST be marked on encounter form for billing. Document in chart required information: name, dosage, site of injection, Item #/NDC Responsible for ensuring that doctor has completed orders (labs/x-rays) with required information (diagnosis listed prior to patient check out. Review all ordered tests for accuracy and for Precert requirements before scheduled procedure. Obtain precert/authorization if required. Ensures that labs, x-rays, and any follow-up appointments are attended by patient. Responsible for entering clinical, demographic, and insurance information in correct lab computer system or complete written specimen forms on tests performed and billing them accordingly. All medications must be signed out on the Medication Sign Out sheet- list required information - patient name, medication, and date. (This will be forwarded to the billing Office with daily encounter forms) Ensures that all nurse call backs/refills/prescription requests are done in a timely manner. Enter Reminders/ recalls as necessary. Complete disability/medical leave papers accurately and timely (policy is within one week). Assists with any operations of the office that are needed, including but not limited to filing, answering phones, etc. All medication must be reviewed and approved by physician before calling in. These also must be documented on the treatment sheet in chart. EDUCATION AND COMPETENCY Attends all mandatory and department-specific education and training programs as required. Attends all required education and training and can describe his/her responsibilities related to department safety and specific job related hazards. Has met all required competencies for the evaluation period as evidenced by job specific competency evaluations.

Coffee Regional Medical Center Responsible for transporting patients to and from Imaging Services with an understanding of all transportation modalities and when to use them. Assists the technologist (organizer) in acquiring medical information for patient studies. Communicates with physician to verify orders and patient clinical histories. The duties of this person require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education Must have a High School Diploma or equivalent. Licensure Current CPR card (transporters) Experience Interpersonal skills Essential technical/motor skills Essential physical requirements Medium: Exert 20-50lb. of force occasionally and/or up to 15 lb. of force frequently - greater than 75% Essential mental requirements Essential sensory requirements Other Excellent customer service skills. Basic computer skills Should be skilled in the proper handling and trasportation of patients and thorughly knowledgeable in moving the handicapped disabled. Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Neonates 1 - 30 days Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. General Responsibilities Assists organizer in the flow of patients, keeping an eye out for patient waiting times. Transports patients to and from Imaging Services. Understanding of O2, O2 equipment, cannulas, tubing, outlets, etc. and how and when to transport patients on O2. Knowledge of transporting patients with IV's, IVACS. Understands proper dress for transporting of patients. Must have knowledge of hospital, departmental, and other department functions. Must adhere to PPE policies and have a thorough understanding of protective equipment and when to use the various devices to best protect themselves. Provides care appropriate to the condition and age of the patient, including: pediatric, geriatric, and general population. Reports all repairs on wheelchairs, stretchers, etc. to appropriate staff. Assists Imaging Services personnel by performing a variety of duties for patients and certain heavy duties in the care of the physically or mentally handicapped. Assists the organizer as needed. Maintains appropriate stock supplies and helps keep department clean. Routinely notifies organizer of needed supplies. Helps maintain the equipment and assists in cleaning the department, except for those duties pertaining directly to Environmental Services personnel. Is familiar with equipment for processing and developing images and assists with the processing as needed. Must be familiar and adhere to all hospital and departmental policies. Ability to operate a computer Maintain working equipment. Report non-working equipment to supervisor. Make discs for patients Follow proper chain-of-command for issues and complaints Assist in orientation and training of new staff members Perform any other task requested from supervisor or management in a willing and positive manner Functions as a role model for current and new staff. Accepts assignment as preceptor for new staff. Facilitates problem resolution among peers as observed by manager and peers. Demonstrates a constructive approach during all interactions with staff toward the organization. Actively participates in service, departmental, and hospital-wide committees as assigned, providing on-going communication to those one represents. Attends 75% of scheduled meetings as evidence by minutes. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job related hazards. Attends safety education programs. Provides complete and accurate responses to safety questions. Operates assigned equipment and performs all procedures in a safe manner as instructed. Maintains work area and equipment in condition required by department standards. Demonstrates proper body mechanics in all functions. Effectively utilizes unit manuals as resources in order to clarify and/or resolve hospital policy issues. Follows the hospital exposure control plans/bloodborne and airborne pathogens. Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment. Attends annual education programs. Wears and/or uses appropriate safety equipment. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Interacts with all of the above in a considerate, helpful, and courteous manner as observed by nurse manager and peers. Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input. Maintains professional composure and confidence during stressful situations. Maintains open communication using appropriate chain of command regarding issues. Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees. Maintains confidentiality of all hospital and patient information at all times. Presents neat appearance in proper attire and identification as required by hospital policy. Displays a positive attitude that contributes to the overall customer service program in place at the hospital. Promotes effective working relations and works effectively as part of a department/unit team to facilitate the department's/unit's ability to meet its goals and objectives. Participates in staff meetings as required Supports the hospital's mission, policies, and programs through attendance and participation at committee meetings. Demonstrates ability to use the computer system. Completes work assignments on time/readily accepts assignments as observed by supervisor/director. Reports to work on time and is at work as scheduled, as observed by supervisor/director.

Patient Care Tech II Certified nursing assistants and/or nursing service techs are employed to take care of patients' everyday needs. Conducts personal care duties such as bathing, dressing, and feeding patients, as well as brushing teeth and combing hair. Helps patients in and out of bed, often by lifting or carrying them, and assist them with walking. Answers patients' calls for help, take their vital signs, and monitor their behavior and physical condition for progress or deterioration. Works under the supervision of an experienced nurse, and reports any problems or worsening in a patient's condition to the facility staff. Other job requirements may include stocking and keeping storerooms tidy and cleaning patient rooms. OVERVIEW The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process. QUALIFICATIONS Knowledge, Skills and Abilities Excellent customer service skills. Reads and understands the English language. Ability to think critically and analytically with little or no supervision Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes. Ability to process information and prioritize Possesses exceptional verbal and written communication skills Possesses independent work habits, is self-reliant and self-directed Ability to learn, adapt, and change as required by the job functions Ability to maintain absolute confidentiality of material and information accessed and reviewed Basic computer literacy Ability to move freely, reach, bend, and complete light lifting Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines Ability to maintain attendance to meet standard job practices Education High School Diploma or equivalent Licensure PCT I - highschool or college Certified Assistant program preferred PCTII - certified nursing assistant license required PCTIII - certified nursing assistant license required plus EKG or lab draw competencies completed Experience 1 - 2 years experience in a healthcare setting preferred. Interpersonal skills Essential technical/motor skills Essential physical requirements Heavy: Exert 50 - 100 lb. of force occasionally and/or up to 30 lb. of force frequently - greater than 75% Essential mental requirements Essential sensory requirements Other Ability to communicate effectively and document information accurately Ability to deal efficiently and effectively with a wide variety of individuals Knowledge of basic medical terminology preferred Basic computer knowledge is preferred Ability to move or lift patients and equipment Equipment used OTHER QUALIFICATIONS Exposure to hazards (body fluid exposure level) Level I Age of Patient Populations Served Neonates 1 - 30 days Infants 30 days - 1 year Children 1 - 12 years Adolescents 13 - 18 years Adults 19 - 70 years Geriatrics - 70+ years JOB SPECIFIC DUTIES AND PERFORMANCE STANDARDS Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards. Demonstrates the skills and judgment necessary to provide direct care to patients under the direct supervision of licensed personnel as evidenced by: Observes and reports patient's status and needs. Answers call lights and attends to/reports patient needs. Obtains weights, vital signs and reports results. Performs glucometer testing and report results. Obtains specimens and transport to and sends through designated tube. Updates patient Intake/Output including oral intake only, measured urine output, and measured urinary catheter output after emptying. Assists patient with ADLs including cleansing of perineal area and catheter. Assists patient with feeding/meals. Assists patients with elimination needs. Transfers, moves and repositions patients. Transports patients. Makes occupied/unoccupied beds. Assists with admissions, transfers and discharges. Assists with post mortem care including transport to the morgue. Sets up simple traction. Performs 1-1 observation as assigned. Maintains current knowledge/certification/licensure. Pursues professional growth and development as evidenced by: Practices within legal boundaries of nurse practice act and according to hospital policy and procedures. Attends continuing education programs in order to maintain licensure. Attends at least one seminar per year in your area of practice. Attends hospital-sponsored training programs as required by department. Demonstrates the skills and judgment necessary to provide non-direct patient care/support services to staff under the direction of licensed personnel as evidenced by: Assists with maintaining a safe, clean and orderly environment. Operates all equipment and performs all procedures/care in a safe manner. Demonstrates proper body mechanics in all functions. Cleans and stocks supplies and equipment as directed. Receives and directs phone calls promptly and accurately following hospital etiquette guidelines. Assists Unit Coordinator with filing, order entry, transcription, faxing and copying as assigned. Follows the hospital exposure control plans/blood borne and airborne pathogens as evidenced by: Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment. Attends annual education programs. Wears and/or uses appropriate safety equipment. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment as evidenced by: Interacts with all of the above in a considerate, helpful, and courteous manner as observed by nurse manager and peers. Fosters mature professional relationships with fellow employees in a courteous, friendly manner as measured by management observation and peer input. Maintains professional composure and confidence during stressful situations. Maintains open communication using appropriate chain of command regarding issues. Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees. Maintains confidentiality of all hospital and patient information at all times. Presents neat appearance in proper attire and identification as required by hospital policy. Displays a positive attitude that contributes to the overall customer service program in place at the hospital. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job related hazards. Meets clinical competencies for age-specific competencies as evidenced during skill competency check-offs. Assumes all other duties and responsibilities as necessary.