Cogent Communications jobs in Boston, MA - 57 jobs

Sales Director - Boston, MA Company: Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 302 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A full benefits package takes effect within 30 days of employment. Matching 401k and stock options are also included. Compensation Package: Competitive Base Range $120,000-$140,000, Uncapped Commission, Bonuses, Stock Options, Benefits. Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs. Responsibilities * This position is responsible for leading a sales team of Sales Managers along with their reps. * The Sales Director will develop and execute a Sales Strategy to meet the assigned new revenue quota. * Direct customer contact will comprise a major portion of this assignment. * The individual will be responsible for leading, coaching, and training the managers and sales reps in the sale of Cogent Products. Qualifications: * We're looking for candidates that welcome a challenge, are motivated, driven and exhibit great work-ethic. * It's not about the number of years of experience you have; it's about what you accomplished in those years of experience. * Candidates must have a proven track record of success selling Telecom/Technology products. * Candidate must have experience finding new business. * Candidate must have strong team leadership and management experience and MUST have experience managing Sales Managers. * A college degree is preferred. * Proficiency with PC based applications such as Word, Excel and CRM Systems a plus. * Some travel will be required. What we have to offer: Cogent is a financially stable fast-growing organization. We are cash flow positive and have one of the strongest balance sheets in the industry. We provide an exciting opportunity to lead a sales team with unlimited earning potential, in a fun fast-paced environment that provides unlimited support and recognizes individual and team achievements. You will be a part of an organization that is experiencing tremendous growth, providing our team members opportunities to grow within the company and Cogent has a reputation for promoting our top performing team members into leadership roles. COVID-19 Policy: Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated (including booster shots when eligible) against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy. By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent's mandatory vaccination policy. To apply for the Boston Sales Director position, please submit your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it.. Cogent Communications is an Equal Opportunity Employer.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field. Duties and Responsibilities: Use internal system to run through activation queue Assist technicians and customers on the phone Handle escalation support for voice product activations both internally and to customers Troubleshoot services and devices in the field with customers and technicians Update configurations and/or order details to create successful turn up of services for customer Reconfigure Routers or equipment Required Qualifications: Technical background or desire to grow in technical field Strong organizational skills Ability to work independently and make judgement calls to resolve issues Ability to take direction and act upon it Demonstrative critical thinking and analytical problem-solving skills Strong verbal and written communication skills, ability to multitask Collaborative, Can-Do attitude Willingness to obtain government security clearance Solid work ethic Preferred Qualifications: Understanding of Networking, TCP/IP, Routing, Switching Experience in customer facing technical support roles Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise. 1-2 years in a technical support related role, or equivalent experience Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN Prior public trust P2 security clearance Bachelor's Degree in Computer Science, Network Design, Network Security, or related field Experience with coding and automation platforms such as Python, Javascript or similar #LI-JH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Summary of Position: We are currently seeking to hire a seasoned Salesforce Administrator who wants to be part of a dynamic Salesforce Support team. Our Salesforce team seeks to improve the current instance by designing and building out new features as well as supporting production issues. Both efforts must be supported by leveraging Salesforce's declarative and programmatic solutions. The ideal candidate has a strong background in declarative development as an Admin and has added to their knowledge with basic code-based experience. This candidate also likes to work collaboratively with users and other team members to gather requirements, propose solutions and hand-off completed projects, as well as work independently to research options, create content, and conduct thorough testing. Duties and Responsibilities: Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, advanced flows, workflow/process builders, and custom Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve Work cross-functionally with various business teams and other Track and appropriately communicate expectations Support and manage existing integrations, as well as support new line of business integrations, including third party systems and connected Define, model, build, and test new, modified, and custom-built functionality, workflows, Other duties as Required Qualifications: 2+ years experience as a Salesforce Administrator Proficient in Service and Sales Lightning Cloud Strong understanding of relational databases and data integration tools; capable of using ETL tools, Data Loader, and manipulating data for load in Experienced working in hyper-growth and heavy acquisition type organizations strongly Experience with CPQ, Field Service, Service Cloud and Case Management a Prior experience in the design/development/implementation of CRM Strong interpersonal and presentation skills; strong written and verbal communication Preferred Qualifications: Salesforce Administrator Certificate Communications Industry experience Strong Analytical Capabilities - Data Driven decision making with strong results

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Job Summary: We are seeking a dynamic and motivated Corporate Trainer with 1-2 years of experience in training facilitation and instructional design. This individual will play a key role in delivering engaging training programs to enhance teammate performance and drive operational excellence, with a heavy emphasis on working and developing new and existing sales teammates. The Corporate Trainer will be responsible for conducting new hire orientations, developing training materials, and leading both virtual and in-person sessions across multiple business functions. Key Responsibilities: Deliver interactive and engaging training sessions for new hires and existing teammates across various departments, primarily focusing on onboarding and working with new and existing sales teammates. Design, update, and refine training programs to enhance effectiveness and engagement. Ensure training initiatives align with company goals, sales strategies, and stakeholder needs. Educate employees on our suite of products, services, and professional development topics. Utilize diverse training methodologies, tools, and technology to optimize learning outcomes. Partner with subject matter experts in sales, operations, and product development to maintain relevant and impactful training materials. Assess training effectiveness through evaluations, feedback, and post-training performance analysis. Maintain up-to-date knowledge of industry best practices and integrate innovative training methods. Continuously seek opportunities to improve training programs to enhance engagement and knowledge retention. Qualifications: Minimum of two years of experience in corporate training, instructional design, or a related experience/field. Strong presentation and communication skills, with the ability to engage diverse learners. Experience assessing training needs and tailoring programs to meet business and employee development goals. Familiarity with learning management systems (LMS) and e-learning tools is a plus. Excellent organizational and project management skills. Ability to collaborate effectively with cross-functional teams. Preferred Qualifications: Experience in the telecommunications industry. Knowledge of Granite's products and services. Experience in sales/customer engagement. Certification in training and development (e.g., CPTD, ATD). Benefits: Competitive base salary Comprehensive benefits package, including health, dental, and retirement plans. Ongoing professional development and training opportunities. Annual President's Club Trip Collaborative and innovative work environment. Opportunity for career advancement within a rapidly growing company. #LI-GC1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled The Channel Sales Associate will work closely with Granite Regional Channel Managers to identify and prospect new agent opportunities for the Regional Channel Management (RCM) team. In this role, the associate will help establish agent relationships, assist with the onboarding process, and support the overall success of new agent partnerships. The position involves extensive communication with telecom services distributors, facilitating the smooth introduction of Granite's capabilities, and coordinating with various internal teams. Key Responsibilities: Contact Telecom Services Distributors: Initiate outreach to telecom services distributors to introduce Granite's offerings and capabilities, setting the stage for potential partnerships. Coordinate with Channel Managers: Collaborate with Granite Channel Managers to schedule follow-up meetings and further establish agent partner relationships with distributors. Facilitate Agent ID Creation: Assist in the creation and management of agent IDs for new representatives. Agent Onboarding Process: Oversee the new agent partner onboarding process, ensuring a seamless transition and introduction to Granite's support team and resources. Cold Calling & Lead Generation: Actively prospect for new leads through cold calling and other outreach methods, demonstrating a strong work ethic and persistence. Collaboration & Communication: Maintain clear, open communication with both internal teams and external partners to ensure all aspects of the onboarding process are completed in a timely manner. Required Skills and Qualifications: Basic Excel Skills: Proficiency in basic Excel functions (e.g., data entry, sorting, and simple formulas). Multitasking Ability: Ability to handle multiple tasks simultaneously while staying organized and efficient. Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally with a variety of internal and external stakeholders. Previous experience in sales or channel management, particularly in the telecom industry, is a plus. Familiarity with CRM tools or sales automation software. Education: A Bachelor's degree in Business, Sales, or a related field is required. #LI-GC1

Granite Background & History Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,200 employees and is headquartered in Quincy, MA Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. o Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years o Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost. o Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. o We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. o Granite was named to Forbes List of America's Best Employers 2022 o Granite was recently named One of Forbes Best Employers for Diversity If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: We are seeking an innovative Training Leader to help continue the growth of our Learning & Development department. This role will be a player-coach, expected to dive into facilitation and execution of key projects while also overseeing the growth and development of team members of various disciplines. This role is pivotal in fostering a culture of continuous learning and innovation, requiring strong leadership as well as teamwork and collaboration. Reporting to the Director of Learning and Development, this individual will play a key role in the future of our training initiatives, supporting the professional growth of our learning and development professionals. Duties and Responsibilities: Proactively identifying and addressing areas for improvement in training content and materials to drive enhanced productivity and performance. Designing and delegating thoughtful approaches to augmenting corporate training programs that suit organizational needs. Leading initiatives aimed at upskilling our learning and development team members to thrive in our evolving technological landscape. Collaborating closely with management, trainers, and team members to ensure training initiatives are aligned with organizational goals and objectives, emphasizing teamwork and mutual support. Providing mentorship, coaching, and guidance to our learning and development professionals to support their professional growth and development, fostering a culture of teamwork and collaboration. Required Qualifications: 5-7 years of Learning & Development experience in a complex technology organization 1-3 years of Learning & Development Manager experience Bachelor's Degree Experience in evaluating team performance and training effectiveness through observation, feedback sessions, and documentation to ensure clarity and accountability. Experience developing all manner of learning methodologies to meet the diverse needs of a complex organization including authoring on-demand content, resource guides, and instructor-led training. Ability to manage multiple priorities and maintain a high level of organization while leading and inspiring a training team, setting clear goals, and providing effective coaching and mentoring tailored to individual needs. Demonstrated expertise in proactively identifying areas for improvement in training content and materials, along with the ability to design and delegate thoughtful approaches to augment corporate training programs aligned with organizational needs. Ability to provide mentorship, coaching, and guidance to foster a culture of teamwork and collaboration while supporting their professional growth and development. Proficiency in coordinating and facilitating training, both in-person and on-demand, ensuring high-quality delivery and participant engagement. Preferred Qualifications: Experience in collaborating with HR and other departments to ensure training initiatives are integrated into broader talent development strategies is a plus. Experience in leading initiatives aimed at upskilling learning and development team members to thrive in evolving technological landscapes. Proficiency in implementing robust reporting mechanisms and measurable metrics for training initiatives, with the ability to continuously monitor and analyze data to drive program enhancements. Degree focused on adult learning, leadership, and/or HR disciplines

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Job Description We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on: Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry). Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials. Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows. Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations. This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments. Duties and Responsibilities Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral). Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus). Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks. Deploy scalable ColBERTv2 architectures for semantic retrieval and classification. Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability. Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers. Implement best practices in model distillation, quantization, and optimization for deployment in production environments. Ensure compliance with enterprise-grade security, privacy standards, and data governance practices. Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback. Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources Required Qualifications Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred. 5+ years of proven experience developing and deploying production-grade AI/ML systems. Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain. Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization. Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone). Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms. Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT). Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models. Preferred Qualifications: Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field. Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI). Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD). Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX. Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance. Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders. Experience in regulated industries or environments requiring strict compliance and data governance standards.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: Assist in coordination of multiple projects, including ordering, dispatch, and deliverables collection. Provide day to day help to PM to gather status of multi day projects or multi-site projects. Job will involve working in several computer system including Microsoft Office software as well as proprietary software. Other responsibilities as necessary. Duties and Responsibilities: Create and update trackers to show progress of project Work with other departments to ensure projects pieces are completed on schedule. Work with project manager to keep projects on schedule Opening and reporting on provisioning tickets Required Qualifications: 2 years customer service on the job experience OR 2 years' experience managing/coordinating telecommunications infrastructure projects preferred Microsoft Office Proficient - Excel, Word, Outlook, MS Project Familiar with Adobe Acrobat M-F availability with afterhours possible depending on project Preferred Qualifications: 4 year college degree/Military experience CAPM preferred, but previous job experience will be taken into account VoIP experience SDWAN experience WIFI experience Ethernet and cable Experience #LI-AH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Summary Training Content Developer 1 will be responsible for designing, developing, and maintaining engaging training materials and documentation that support our organizational goals and enhance employee performance. This role involves collaborating with subject matter experts to gather information and ensuring that all training materials and supporting documentation are aligned with company standards and best practices. The Training Content Developer 1 will play a crucial role in delivering high-quality training experiences that drive employee growth and development. Additionally, this position will continuously evaluate and update training materials to ensure they remain current and relevant. Their work will directly impact the success of GU training programs and contribute to the overall development of Granite employees. Responsibilities: Collaborate with experts to gather information and understand training needs. Design and develop interactive and engaging training content, including e-learning modules, instructional videos, and written materials. Utilize various authoring tools and software to create high-quality training materials. Ensure all training content is aligned with company standards and best practices. Continuously evaluate and update training materials to ensure they remain current and effective. Assist in the delivery of training sessions and workshops as needed. Monitor and analyze feedback from training participants to improve content and delivery methods. Required Qualifications: Bachelor's degree in education, Instructional Design, or a related field. 1-2 years of experience in training content development or instructional design. Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia software. Strong writing, editing, and proofreading skills. Excellent communication and collaboration skills. Ability to manage multiple projects and meet deadlines. Attention to detail and a commitment to producing high-quality work. Preferred Qualifications: Experience with Learning Management Systems (LMS). Knowledge of adult learning principles and instructional design methodologies. Familiarity with graphic design software (e.g., Adobe Photoshop, Illustrator).

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: The Granite Government Team is a dynamic group engaged in a wide variety of projects at many levels of the organization. The Government Contract Specialist position is an integral part of that environment where practicality, communication and collegiality are necessary components. The Government Proposal Specialist will assist in the capture of government contracts at the Federal, state, and local levels by gathering and formatting information, writing, and editing proposals, and obtaining appropriate approvals. The position requires a team player with good written and verbal communication and relationship building skills. Duties and Responsibilities: Work with sales, solutions engineering, legal and finance teams to understand proposals requirements and develop strategy for the proposal response. Ownership of the proposal timeline from beginning to end. Meet all proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; contributing proposal status information to review meetings; transmitting proposals. Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements. Review functional, technical and company information received from internal subject matter experts. Coordinate final production and delivery of completed proposal response. Ability to work on multiple proposals simultaneously. Maintain quality results by using templates; following proposal-writing standards including readability, consistency, and tone; maintaining proposal support databases. Required Qualifications: Bachelor's degree required. Excellent research skills and the ability to write persuasively and articulately. Exceptional organizational skills and attention to detail. Strong coordination and planning skills. Minimum of 2 years' experience in drafting and/or contributing to proposals (RFPs, RFIs, RFQs etc.) responses. Working knowledge of government contracting concepts, including Federal Acquisition Regulations, federal supply schedules, multiple award schedules, firm fixed price contracts, and IDIQ contracts. Must be technologically savvy in order to navigate and organize electronic submissions and online bids. Creativity and initiative. Ability to identify problems and/or inefficiencies and independently offer/implement practical solutions. Ability to work independently, prioritize workload, and meet deadlines. Experience working in a fast-paced environment with proven ability to prioritize and multi-task. Must be able to thrive in a high pressure, fast paced work environment with strict deadlines. Excellent internal and external negotiation skills. Must interface effectively with internal management, and customer representatives including contracting officers and specialists. Computer skills, including advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, MS Office, MS Word). Ability to obtain a Public Trust clearance. US Citizenship Required Preferred Qualifications: Bachelor's degree in journalism, communications, English or related discipline preferred. Prior representation of telecommunication clients or employment within the telecommunications industry. 3-5 years prior experience with government contracting requirements, including Federal acquisition vehicles and statewide contracts. Professional certifications such as APMP, CPCM, CFCM, CCCM or PMP #LI-JC1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Summary of Position: A Small Business Representative provides customers with fast and reliable service and support to fit their business needs Duties and Responsibilities: Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner Troubleshoot customer issues by coordinating with internal departments and vendors Document accurate and detailed information in Granite's customer accounts database Manage occasional short-term projects Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee Required Qualifications: Excellent professional communication skills Verbal Written Interpersonal Comfortable in a fast-paced work environment Basic computer skills (Microsoft Office) Strong multitasking and time management skills Attention to detail Problem-solving/critical thinking skills Capability to make judgement calls under pressure to resolve customer issues Ability to work well independently, as well as within a team Will be required to complete the P2 government clearance process once hired as a full- time/permanent Granite employee

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: As a Commission Analyst at Granite Telecommunications, you will play a crucial role in ensuring accurate and timely calculation, analysis, and reporting of sales commissions. You will collaborate with cross-functional teams, including Sales, Finance, and Human Resources, to implement and maintain commission plans, while also identifying opportunities for process improvement. The ideal candidate will have a strong analytical mindset, excellent attention to detail, and a passion for optimizing commission structures to drive sales performance. Duties and Responsibilities: Manage the monthly commission process for the sales team accurately and based on plans and policies. Maintain all commission plans for the sales organization Manage commission exception requests Act as the primary point of contact for commission inquiries and issues Proactively develop recommendations to further automate and improve the commission process Maintain documentation and evidence of all commission changes, plans, and payments Analyze and back-test compensation changes Collaborate with Sales Operations, Premiers, Finance, and HR Maintain and update employees in SAP Commissions/CallidusCloud application Required Qualifications: BA/BS in Finance, Accounting, or a related field Excellent Communication skills Microsoft Office skills, especially Excel Microsoft Access and PowerPoint is a plus. Some SQL knowledge is a plus. 1-2+ years of relevant experience Organized, detail-oriented, and able to multi-task with limited supervision Preferred Qualifications: SAP Commissions/CallidusCloud work experience is a plus Knowledge of basic SQL language and querying using relationship databases is a plus. #LI-JC1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: Prospecting, cold calling and selling our structured cabling products and services to national companies. Building and maintaining a sales funnel. Effectively communicate and demonstrate the features and values of our business. Identify prospect needs and develop action plans and proposals; Deliver in person and online presentations. Close the deal and maintain positive client relationships. Create additional revenue opportunities. Achieve and exceed sales goals. Develop a clear understanding of Granite's cabling products and services: Managed Services, Cabling Projects, Wi-Fi projects and Rollouts. You will be selling infrastructure engineering and network installations for voice, data, video, security, and wireless solutions. Duties and Responsibilities: Prospecting, cold calling and selling our structured cabling products and services to national companies. Building and maintaining a sales funnel. Effectively communicate and demonstrate the features and values of our business. Identify prospect needs and develop action plans and proposals; Deliver in person and online presentations. Close the deal and maintain positive client relationships. Create additional revenue opportunities. Achieve and exceed sales goals. Develop a clear understanding of Granite's cabling products and services: Managed Services, Cabling Projects, Wi-Fi projects and Rollouts. You will be selling infrastructure engineering and network installations for voice, data, video, security, and wireless solutions. Bachelor's Degree Preferred #LI-GC1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: We are seeking detail oriented, highly motivated professionals with 1-2 years' experience in the data/networking field. This role consists of working with carriers, technicians, and customers alike to activate a multitude of different internet access circuit types and completing their turn up through to completion. In doing so, this individual will act as the technical liaison between all parties to navigate the routers and equipment configurations to troubleshoot as needed for success. Duties and Responsibilities: Use internal systems to run through activation queue Assist technicians and customers over the phone Troubleshoot when an unsuccessful event occurs Update router configurations Work with carriers to ensure proper circuit order builds Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day-to-day operations Required Qualifications: Proficient in Microsoft Office suite Ability to work independently and make judgement calls to resolve issues Strong organizational skills Excellent multitasking ability Technical background or desire to grow in technical field Demonstrative critical thinking and analytical problem-solving skills Availability to work overtime if required Solid work ethic Strong sense of urgency Preferred Qualifications: Ability to refine and improve personal technical capabilities in enterprise networking, mobility, network security, and unified voice application support to contribute to the company mission at a higher level of expertise. 1-2 years in a technical support related role, or equivalent experience Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN Prior public trust P2 security clearance Bachelor's Degree in Computer Science, Network Design, Network Security, or related field Experience with coding and automation platforms such as Python, Javascript or similar #LI-JH1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Description: A fast-paced, challenging role that will be responsible for helping our teams design, develop, troubleshoot, and debug software programs for databases, applications, networks, etc. You will work with developers, technical project managers, and users to define and develop software applications to automate network operations. Duties and Responsibilities: Assist with developing and maintaining applications for the OSS/BSS using Python Help to create front-end web UIs for back-end micro-services using Typescript and frameworks like NextJs, React, and TailwindCSS Work closely with developers, project managers, and users to gather requirements, update code based on feedback, test and deploy Collaborate with users and developers to fix bugs or add features to application suite Maintain cloud systems on AWS with services such as EC2, EKS, ECS, Lambda, S3, DynamoDB, etc. Help to create CI/CD pipelines for your code to automate build, test, and deployment stages Required Qualifications: Self-starter, goal-oriented, ability to work independently without micromanagement Strong drive to learn front-end web development skills using Typescript, JSX, TailwindCSS Familiarity with Python Knowledge of CI/CD practices and applications such as Micro-services/Git/Docker/Kubernetes Knowledge of cloud computing platforms such as AWS/GCP/Azure and development of cloud-native applications #LI-ND1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Premier Account Management Internship: Areas of responsibility for each account include but are not limited to maintenance of data services, wireless devices, WiFi outages, billing, reporting, etc. Assist on project related tasks assigned from your supervisor. Maintain positive relationships with customers, sales, and customer service staff. Regularly lead and organize calls and video meetings

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: As a Solutions Success Manager, your primary focus, will be to take a network design for a given customer and facilitate full implementation of such design into their existing network architecture. This will include facilitating technical calls with the customer and Granite resources, documenting physical connections, and aiding in the building of configuration profiles. You will work closely with the client to build a strong relationship and ensure overall customers satisfaction for the extent of the client's account with Granite and support any technical moves, adds or changes while updating reference architecture in Granite's systems accordingly. Duties and Responsibilities: Implement new network architecture with Granite products to customer satisfaction Lead/Drive technical calls with customers regularly with other Granite resources/teams Document agendas, deliverables, diagrams, configurations, and the like Assist customers in any new initiatives, moves, adds, or changes for account lifecycle Facilitate troubleshooting or problem solving as challenges arise Steer customer into best practice operatives within Granite's advanced data/network services Coordinate resources to help support all technical aspects of a customer's needs Answering product related queries in a timely manner Support customer onboarding of new technology by walking them through new portals, services or reporting features Perform Heath Checks on the customer's solution Required Qualifications: NOC experience, Jr Network Engineering background preferred Strong troubleshooting skills and experience Strong communication and interpersonal skills Demonstrated ability to drive technical aspects of new deployments or initiatives Good critical thinking and problem-solving skills Hands on networking experience in Routing/Switching Working knowledge of networking principles: NAT, DHCP, MPLS networks, and SDWAN concepts Functional understanding/experience in IP Voice and SIP messaging standards/principals A self-starter capable of adapting quickly and being decisive Preferred Qualifications: N+ Certification CCNA Preferred Fortinet NSE1 - 4 or equivalent Preferred Juniper /Mist AI Certification preferred #LI-SM1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts. Duties and Responsibilities: Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs). Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components. Required Qualifications: Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience. 1-2 years in a technical support related role, or equivalent experience Understanding of networking standards, OSI model, subnetting and routing protocols Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently. Understanding of agile task management and project operations Ability to provide a high level of customer support to improve customer experience Ability to work well independently and in a team environment in a hybrid WFH model Must have the ability to be cleared for Public Trust P2 clearance Preferred Qualifications: Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering. Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper. CCNA, Network+, or equivalent certification or higher Proficiency with Python, Javascript, or similar coding languages Telecommunications industry experience Prior public trust P2 security clearance

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled Position Summary: The Data Scientist Intern will work with Granite's Data Scientists to analyze and interpret complex data to help the company make data-driven decisions. This role involves close collaboration with various business units to understand their needs and the application of statistical analysis, machine learning, and data modeling techniques to extract meaningful insights from large datasets. Responsibilities: Build data models to address analytical and machine learning needs defined by the business Analyze large datasets to identify trends, patterns, and correlations that can provide actionable insights to Granite business stakeholders. Develop and implement statistical models, machine learning algorithms, and other data analysis techniques to solve complex business problems using Python, Pyspark, SQL server, Hadoop-based data platforms like Cloudera, and Cloud native platforms like GCP and AWS. Use data visualization tools like PowerBI to communicate findings and insights to non-technical stakeholders clearly and effectively. Work with business analysts and constituents to develop processes for acquiring, cleaning, and structuring data to ensure high-quality inputs for analysis. Work closely with business units and internal IT teams, including integrations with Granite's data warehouse, internal applications like Salesforce, and other target systems to understand data needs and create pipelines via Python ETL scripts, GCP Feature Store or SQL server Proc for MuleSoft to gather relevant data from various internal and external sources. Clean, preprocess, and validate data integrity to ensure high-quality analysis. Design and develop ETL workflows to automate data collection and preparation processes using Spark, Python, Hive, Impala, and SQL Server Proc to ETL into GCP Vertex AI feature Store and data lakes in Cloudera or Salesforce. Collaboration and Communication with business stakeholders to expand Data science acceptance and adoption Collaborate with cross-functional teams, including business and IT teams, to define and prioritize data science projects. Present findings and recommendations to stakeholders, helping them make informed decisions based on data insights. Provide guidance and support to teammates as needed. Work with PMOs on Project Management using ADO Manage data science projects from concept to completion, ensuring they are delivered on time and within budget using Azure DevOps. Track project progress, report on milestones, and adjust project plans to meet changing business requirements by following proper Agile Methodology. Perform Research on innovative technologies in Data Science, Machine Learning, and AI for Granite 2.0 strategies Stay current with the latest advancements in data science, machine learning, and artificial intelligence, and apply new techniques and tools to improve data analysis processes. Focus on refining existing processes through continuous improvement, while fostering a culture of innovation by sharing insights and mentoring the team in adopting new techniques and tools Requirements: Education: Pursuing Master's Degree preferred in Information Systems, Data Science, Computer science, or a related field Technical Skills: Proficiency in programming languages such as Python or R, with experience in data manipulation and analysis. Knowledge of statistical analysis, machine learning algorithms, and data modeling techniques. Experience with data visualization tools (e.g., Tableau, Power BI, or similar). Familiarity with big data technologies (e.g., Hadoop, Spark) and cloud computing platforms (e.g., AWS, GCP). Analytical and Problem-Solving Skills Ability to analyze complex datasets, identify patterns, and generate actionable insights. Strong problem-solving skills, with the ability to develop innovative solutions to business challenges.