Cogent Communications Customer Service Representative

- 5 Jobs

Customer Service Representative II
Cogent Infotech
4.5
Customer Service Representative Job At Cogent Communications
Note from KOCG - Please use the attached L'Oreal Temp Labor Resume Template for all candidate submissions, Resumes that are not on the template will need to be resubmitted with the correct template. For questions regarding this job posting, please reach out to Heather Ladd at . Thank you! + Consumer Advocate + Markup: 32.5% Consumer Advocate + The Consumer Advocates will support the Color and Skincare category by responding to consumer contacts via multiple channels (phone, e-commerce, rating & reviews, chat, emails and letters). + Advocate will provide expert knowledge to consumers, and other sources contacting us for information or seeking assistance in the use our products. + Will utilize opportunities to build sustainable relationships. + Offers insights to the brands for continuous product and service improvement. Key Job Accountabilities: General: + Displays a professional company image through voice and online interactions + Meets established quality standards in all contacts across all channels + Ensures optimal service levels maximizing resources + Recognizes and recommends new ways to influence consumers in their purchase decision + Performance meets expectations of key metrics + Adheres to assigned schedule, which is subject to change and may include evening and/or Saturday hours. + Offers schedule flexibility to support the needs of the business + Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer + Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative in an effort to reduce disruptions in service or detract from customer satisfaction. + Supports the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce Product Expertise: + Has expert product knowledge within the Métier + Assists consumers in finding appropriate products + Educates consumers in the use of our products + Identifies cross-selling opportunities/ introduces consumers to new products and services and or places order for customer using Demandware + Builds relationships with each consumer who contacts our brands + Recognizes, document all consumer interactions and alert management of trends. + Is able to communicate content of consumer conversations accurately to support consumer insights + Resolves issues fairly, balancing the needs of the consumers with those of the organization + CRM: BRAIN + Documents product issues in a way that the information can be used for product improvement or development + Accurately enters required information in the CRM and surveys to ensure data integrity
$30k-38k yearly est.16d ago
TEMP - Customer Service Representative
Cogent Infotech
4.5
Customer Service Representative Job At Cogent Communications
Title: Customer Service Representative Location: Orange County, CA 92868 Duration: Contract Job Description: The Customer Service Representative (OCC) will provide telephonic and in-person customer service to OneCare Connect Cal MediConnect members, facilitating the direction of each inquiry regarding access to health care, community resources, and other services.
$32k-41k yearly est.60d+ ago
TEMP - Customer Service Rep Sr
Cogent Infotech
4.5
Customer Service Representative Job At Cogent Communications
The Customer Service Representative Sr is the first line of contact for members and providers and will assist them with questions related to the Medi-Cal programs for Orange County. The incumbent resolves member inquiries and complaints fairly and effectively. The incumbent provides information regarding eligibility, enrollment, benefits and services to eligible members and providers. + Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. + Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. + Addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. + Verifies member eligibility, claim and authorization status for providers. + Responsible for thorough follow-up and completion of all member and provider inquires or requests. + Responsible for accurate, complete, and correct documentation into Facets regarding all issues, inquires, complaints and grievances. + Functions efficiently and productively in a high-volume call center. + Maintains departmental productivity and quality standards. + Provides follow-up assistance as needed. + Routes escalated calls to the appropriate Member Liaison Specialist, Supervisor or Call Center Manager. + Adheres to departmental policies and procedures. + Processes all member transportation request within one business day of receipt and coordinating all aspects of the process with the clinic, provider, and member as appropriate or necessary. + Assists members with Web Portal registration and technical support. + Interacts face-to-face with members by assisting with front desk coverage. + Serves as a backup for Customer Service Leads, as needed. + Handles and resolves escalated issues. + Competes other projects and duties as assigned. Possesses the Ability To: + Establish and maintain effective working relationships with Health's leadership and staff. + Function efficiently and productively in a high-volume call center. + Learn procedures and regulations governing member eligibility and the terminology and documents used while remaining knowledgeable of Health/Medi-Cal benefits and procedures. + Hear and speak well enough to converse on the phone and in person. + Understand and follow oral and written directions. + Speak, understand, read and/or write a second language in addition to English may be required for some assignments. + Communicate clearly and concisely, both orally and in writing. + Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems (e.g., Facets) to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Experience & Education + High School diploma or equivalent required. + 2 years of experience in a customer/member service or call center capacity required. + An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. + Bilingual in English and in one of Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications + 2 years of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience preferred. Knowledge of: + Principles and practices of managed health care, health care systems, and medical terminology. + Principles and techniques for handling customer service issues. + Personal computers, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. + Customer service principles and practices.
$36k-45k yearly est.21d ago
Seasonal Mosquito & Tick Services Specialist
Cogent Infotech
4.5
Customer Service Representative Job At Cogent Communications
+ JP Pest Services is steadily growing, and each busy season we look to hire and train an expert team of full-time mosquito and tick service technicians for an outdoor seasonal role with the potential for permanent employment at the end of the season. + This is an entry-level position, open for immediate hire with a fully paid training program; perfect for anyone with experience in other industries such as landscaping, automotive, lawn care, and contracting work. What it Means to Be a True Service Professional: + We refer to our technicians as "Service Professionals" because we hold ourselves to high standards and are committed to getting the job done right the first time. + Though this is an entry-level position, you will be able to serve as an observational biologist or detective with a forensic eye by the time you complete our intensive training program; taught by our team of accredited pest management experts. + Our Service Professionals help people resolve complex pest scenarios through their deep understanding of pest biology, conducive conditions, and the custom approaches we offer to resolve them. + When we do our jobs well, we deliver peace of mind to our customers who count on our expertise to solve their toughest pest problems. + Mosquitoes and ticks are serious public health threats, so we go home proud every night knowing that we are protecting our customers and their families from potential harm. What Our Top Team Members Are All About: + We work independently, all the while knowing that help is a phone call away should we need it. + We have pride in both our work and personal appearance. + Safety is priority in everything we do, both on the road and with our boots on the ground. + We communicate effectively & thoroughly, be it with our customers, supervisors, or team members. + Customer service is at the heart of everything we do. + We know that results count. Our goal is to be thorough and get the job done right the first time. What You Get: + Lead commission opportunities + Overtime potential + Company vehicle, with all fuel & service fees covered. + Potential for continued employment at the end of the season with a pay increase and full benefits + Paid holidays during the season + Uniforms and work shoes provided + Paid training Training: + As an entry-level position, there is no pest management experience required. Instead, our accredited pest experts will provide all the training and coaching necessary to succeed. + Full rate of pay provided during your training period. + We pay all associated service license fees. Job Type: Temporary + Schedule: 8-9 hour shift, 10 during the busy summer months License/Certification: + Driver's License
$45k-77k yearly est.9d ago
Agency Services Specialist
Cogent Infotech
4.5
Customer Service Representative Job At Cogent Communications
+ Navigating and operating within multiple licensing and commission systems + Understanding annuity products, procedures, and system capabilities + Customer request analysis and determination of required actions in systems + Using reporting tools to analyze data knowledgeably + Maintaining synchronization between systems through data comparison + Redirecting work activities to appropriate teams + Processing or requesting data updates in multiple systems + Validating data is accurately entered into systems + Maintaining organization of data to ensure all daily work is accounted fo + Working within a team structure to conduct daily work assignments + Participating in team projects + Reporting to work as scheduled and adhering to all guidelines and policies + Learning and working in a remote environment Requirements: + High school diploma or equivalent + Minimum of 2 years of customer service experience + Proven ability to quickly learn new systems, concepts, procedures, and apply knowledge + Ability to apply analytical skills to make judgments and determine data discrepancy resolution + Demonstrated data entry accuracy, high quality performance and productivity in a high-volume environment + Application of flexibility and time management when handling multiple tasks + Exhibited attention to detail and organizational skill + Strong interpersonal skills with willingness to successfully support a team environment + Solid computer skills with the ability to work simultaneously in multiple systems with dual monitor + Proficient software skills, including Microsoft Office + Demonstrated oral and written communication skills + Ability to work proficient in a remote environment Preferred qualifications: + Bachelor's degree or equivalent work experience + Prior experience in Services industry with knowledge of annuity products, Licensing & Contracting, general rules and regulations
$30k-45k yearly est.37d ago