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  • Backoffice Helpdesk Specialist

    Cognizant 4.6company rating

    Cognizant job in Columbus, OH or remote

    We are seeking a **Backoffice Helpdesk Specialist** to join our dynamic team. In this role, you will leverage your strong English communication skills and Hi-Tech domain expertise to deliver exceptional support and enhance customer experience. This position offers a remote **work model** providing flexibility while ensuring operational excellence. **Key Responsibilities** + Provide comprehensive support by addressing client inquiries and resolving issues promptly. + Collaborate with cross-functional teams to ensure seamless communication and service delivery. + Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively. + Maintain accurate documentation of customer interactions and solutions for transparency. + Monitor and analyze customer feedback to identify improvement opportunities. + Assist in creating and maintaining internal and external documentation and training materials. + Ensure compliance with company policies while delivering outstanding customer service. + Participate in team meetings to share progress, challenges, and growth opportunities. + Support onboarding and training of new team members to foster collaboration. + Stay updated on industry trends and advancements to maintain a competitive edge. **Required Qualifications** + Strong proficiency in English communication for client and team interactions. + Solid understanding of the Hi-Tech domain to address technical queries. + Excellent problem-solving skills for complex customer issues. + Ability to adapt to a hybrid work model balancing remote and in-office tasks. + Strong organizational skills to manage multiple priorities effectively. + Customer-centric mindset with a focus on satisfaction and loyalty. + Ability to work independently and collaboratively within a team environment. **Preferred Skills** + Experience with helpdesk tools and ticketing systems. + Familiarity with CRM platforms and knowledge management systems. + Additional language proficiency is a plus. + Certifications in IT support or related fields. **Why Choose Cognizant?** + Opportunity to work with a global leader in digital transformation. + Collaborative and inclusive work culture. + Continuous learning and development programs. + Flexible work arrangements to support work-life balance. **Salary and Other Compensation:** Applications will be accepted until Dec 31st 2025 The annual salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $17-20 hourly 2d ago
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  • Healthcare Payer Client Relationship Manager

    Cognizant Technology Solutions 4.6company rating

    Cognizant Technology Solutions job in Mason, OH

    Client Relationship Managers are key contributors to the commercial side of Cognizant's IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The Healthcare Payer CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin. Cognizant Technology Solutions is currently seeking a highly skilled Healthcare Payer Client Relationship Manager (Associate Director) who will be responsible for a growing payer client in the Mason, Ohio area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s). The qualified candidate must live within a daily commutable distance to Mason, OH to be at the client location 4 to 5 days per week. Key Responsibilities * Balance business development and sales responsibilities and be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizant's emerging services. * Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities. * Understand the customer's specific business needs and apply service/ process knowledge to meet those needs, additionally, to identify critical initiatives that help the client's business to achieve their goals. * Works to grow the client relationship by identifying new business opportunities. * Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management. Have regular meetings and interface with the customer decision makers and influencers. * Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship. * Actively drive execution of the innovation agenda for the portfolio. * Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals. * Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account. * End-to-end management of the account operations including account forecasting, budgeting, and overall P&L. * Manage accountability against Measurable Revenue/Profit Growth within set timelines. * Focus on developing a plan on increasing the visibility of Cognizant in the account and in the industry. * The qualified candidate must live within a daily commutable distance to Owings Mills, MD to be in the office 3 to 4 days per week and must be able to drive to other locations in the region as needed for business. Required Experience * 15+ years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm * Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment * Strong knowledge of US healthcare, the associated technology landscape and trends * A strong performance track record of managing different portfolios ranging from sales, new sales, programs and existing annuity business * A strong relationship-oriented bent of mind, demonstrated capabilities in building and sustaining relationships * Strategic thinking and confidence and ability to plan and stay the course * Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence * Strong executive presence and gravitas * MBA or bachelor's degree OR equivalent combination of education, training, and experience. Preferred Experience * The candidate must bring in experience, insight, and credibility in the US Healthcare Payer domain * The candidate must be able to work in a dynamic, entrepreneurial environment * Experience of leading and closing large deals in managed services (multi-million $ and multi-year contracts) Top Reasons to Join Our Team Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement. Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law. A Good fit for the Cognizant culture A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative. Work Authorization Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
    $82k-106k yearly est. 8d ago
  • 1452143 Customer Delivery Technical Leader (Remote)

    Cisco 4.8company rating

    Remote or New York, NY job

    **The application window is expected to close on: 1/16/26** **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.** **The successful applicant will be performing work on US Government classified environments, and therefore, must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. The successful applicant must have a current US Government Secret Clearance.** **Meet the Team** Our Technical Leaders are an integral part of US Public Sector Data Center Technology Delivery team delivering timely and quality results in support of the customer's mission. We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise (that's you) to drive value, innovation, and adoption in our customers' network. We help them to reduce risk, drive innovation, and enhance their network to meet business objectives. We are trusted advisors and experts who help our customers better understand their data centers and support critical missions by driving optimization, adoption, and transformation. We work closely with Cisco Engineering to advocate innovation for our customers, sharing what is coming to help them be the groundbreakers of technology. **Your Impact** As a Technical Leader, you will drive the adoption of Cisco products while redefining customer data centers into modern, scalable, and efficient environments. Demonstrating your proficiency in computer technologies, automation, and AI, you will guide customers and peers through sophisticated engagements, delivering high-quality designs and driving workflow efficiency. Through mentoring, coaching, and embracing AI-driven innovation, you will empower your team to grow and adapt to evolving demands. Your creativity, collaborative nature, and openness to both teaching and learning will make you an invaluable asset to our team and customers alike! **Minimum Qualifications:** + Secret clearance + 10 years of relevant experience with Cisco's converged/hyperconverged and compute (UCS, UCS-X, Intersight, FlexPods, etc.) product offerings + 10+ years of experience supporting federal (United States), state, and local governments + Cisco Certified Internetwork Expert (CCIE) or comparable skills + Work remotely with flexibility to travel up to 25% **Preferred Qualifications:** + Be experienced delivering Cisco standard methodologies within our customers' data center infrastructure. + Be experienced with Cisco Data Center networking offerings (Nexus stand-alone, Nexus Dashboard, ACI, etc.), software and automation development, and/or Nutanix + Be able to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of complex data center related issues. + Strong analytical and problem-solving skills with ability to solve technical problems. + Ability to multi-task and self-start in a fast-paced collaborative environment and work independently. *LI-VL1 \#CJ \#PSJF \#PSNSO **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $158.2k-241.7k yearly 47d ago
  • ThousandEyes Enterprise Account Executive-Ohio

    Cisco Systems, Inc. 4.8company rating

    Richfield, OH job

    Meet the team Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even those they don't own. As part of Cisco, ThousandEyes is deeply integrated across the entire technology portfolio, enabling customers to deploy at scale and gain AI-powered assurance insights across Networking, Security, Collaboration, and Observability solutions. Our team is collaborative, innovative, and passionate about solving complex digital experience challenges. Joining ThousandEyes means being part of a fast-growing, dynamic environment backed by Cisco's global reach and resources. Your impact Drive the sales strategy for ThousandEyes in 20+ enterprise accounts in the Ohio Valley by managing the full sales cycle, from building champions and influencing complex buying committees, to closing enterprise-wide agreements. Develop and execute go-to-market plans that identify whitespace opportunities and growth strategies. Partner closely with Cisco Account Managers, Specialists, and Partners to position ThousandEyes as a core component of modernization, Zero Trust, and network observability strategies. Lead complex, multi-stakeholder sales cycles with precision and accountability, while collaborating with Customer Success and Product teams to ensure smooth deployment and measurable impact post-sale. Minimum qualifications * Demonstrated success driving new business growth in complex enterprise environments while exceeding quota. * Experience selling technical SaaS solutions and operating within matrixed, fast-moving organizations. * Strong executive presence with the ability to navigate both strategic and technical discussions. * Comfortable leading deal orchestration across multiple customers, internal teams and external partners. * Consistent overachievement of quota Preferred qualifications * Skilled at building emerging SaaS markets and driving new business growth in evolving technology landscapes. * Success selling observability solutions to enterprise customers * Operates effectively in large, matrixed organizations while moving at the pace of a rapidly growing startup * Embraces a challenger/solution sales approach, leading with insight, identifying blind spots, and pushing customers to think differently about digital assurance. Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $249,000.00 to $334,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $287,300.00 - $423,200.00 Non-Metro New York state & Washington state: $263,500.00 - $404,100.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $101k-137k yearly est. 10d ago
  • ECS ITIL Process Lead

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    Role A process manager who's responsible to manage ITIL based Availability & Capacity Management processes in a customer environment with 24x7 coverage and would be part of ITSM team Job Description - Availability & Capacity Manager End-to-end ownership & responsibility of day-to-day operations relating to Availability & Capacity Management processes Maintain in-depth understanding of overall IT environment of customer as well as services provided by respective internal/external service providers with good command over various technology areas from functionality perspective Develop, maintain, review and distribute the Capacity plan in accordance with the Capacity requirement projections, Policies and Procedures Identify and implement process improvements and integration enhancements Convert current usage trends and forecast usage into capacity requirements Consolidate inputs/reports from different technical teams to develop end-end Service Capacity & Availability reports Monitor and manage compliance to the Capacity targets and inform technical teams of any material non-compliance with the Capacity Management targets Receive notification of new/amended availability requirements and initiate impact assessment
    $74k-103k yearly est. Auto-Apply 12d ago
  • Technical Lead - Managed Services (Remote)

    Cognizant 4.6company rating

    Cognizant job in Phoenix, AZ or remote

    **_*Please note this role is not able to offer visa transfer or sponsorship now or in the future_** As a **Technical Lead - Managed Services** you will make an impact as the primary point of contact for all domain-related queries and issues. You will be a valued member of the team and work collaboratively with management, team members and client. In a Managed Services environment, the technical lead acts as the bridge between Level 1/2 support teams and the core engineering/development teams. Primary goal is ensuring system stability, rapid incident resolution, and continuous operational improvement for the Digital Commerce platform. Below is a breakdown of day-to-day responsibilities, categorized by function, specifically tailored to the Spring Boot (GCP) and Adobe Experience Manager (AEM) stack. We believe **remote** is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, if this is a hybrid position, it will require 3-4 days a week in the client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **Location:** **Remote** **Role & Responsibilities:** **Incident & Problem Management** + High-Severity Incident Command: Lead technical troubleshooting for P1/P2 incidents. You are the "go-to" person when the site goes down or checkout fails. + Root Cause Analysis (RCA): Conduct deep-dive investigations into recurring issues. + Tech Specifics: Analyze Spring Boot logs (via Splunk/ELK/Cloud Logging) to trace 5xx errors. Investigate Kafka dead-letter queues to find stuck orders or failed messages. **Database Troubleshooting:** + Query MySQL to verify transactional integrity (e.g., "Why did the order status not update?"). + Inspect MongoDB collections for product catalog inconsistencies. + SLA Management: Ensure response and resolution times meet the contractual Service Level Agreements (SLAs). **Application & Infrastructure Monitoring** **Proactive Health Checks:** · Monitor GCP dashboards (Stackdriver/Cloud Monitoring) for CPU spikes or memory leaks in microservices containers · Check Redis hit/miss ratios to ensure caching is effective and not causing latency **Batch Job Supervision:** · Monitor Spring Batch jobs (usually nightly or intra-day) for inventory syncs or pricing updates. Rerun failed steps and fix data anomalies preventing completion. **AEM & Content Sync:** · Monitor the replication agents between AEM (Author/Publish) and the commerce engine. Ensure content fragments (images, banners) are rendering correctly on the Node.js front end. **Release, Deployment & DevOps** · Release Gatekeeping: Review deployment plans before they go to production to assess risk. CI/CD Pipeline Support: · Troubleshoot Jenkins build failures · Assist with Git merge conflicts or branching strategies during hotfix creation · Configuration Management: Manage environment variables and secrets in GCP (Secret Manager) or Spring Cloud Config to ensure lower environments match Production configurations where appropriate **Continuous Improvement & SME Activities** Knowledge Management: Create and update "Runbooks" and Knowledge Base (KB) articles for L1/L2 support teams (e.g., "How to restart the Apache web server safely" or "Steps to clear the AEM Dispatcher cache"). · Performance Tuning: · Identify slow API endpoints in Spring Boot. · Recommend index improvements for MySQL or MongoDB based on slow query logs. · Capacity Planning: Review traffic trends (e.g., upcoming holiday sales) and recommend scaling strategies for GCP pods **Vendor Transition & Knowledge Transfer:** Actively participate in the handoff process from the outgoing vendor, ensuring comprehensive understanding and documentation of existing data pipelines, configurations, and support procedures. + Identify potential legal risks and develop strategies to mitigate them. + Conduct regular audits to ensure ongoing compliance and process efficiency. **Required Skills:** + Minimum of 12 years relevant work experience + **Primary required Tech Stack:** Spring boot Micro services, Spring batch, Node.js + **Secondary required Tech-Stack:** Apache, Redis, Mysql, MongoDB, Kafka, Git, Jenkins, Adobe Experience Manager. Applications will be accepted until **01/13/2026** The annual salary for this position is between **$100,890 - $186,500** depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $100.9k-186.5k yearly 14d ago
  • Business Analyst, Healthcare- Sr. Consulting Manager

    Cognizant 4.6company rating

    Cognizant job in Phoenix, AZ or remote

    Consulting** Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you? **About the role** As a Senior Consulting Manager, you will make an impact by driving client engagement, leading teams, and delivering contextual solutions that address complex business challenges. You will be a valued member of our consulting team and work collaboratively with clients, your primary team, and other stakeholders. **In this role, you will:** + Lead and direct a team of consultants through client engagements, business analysis, and solution development. + Align functional and industry expertise to meet consulting engagement requirements. + Manage escalations and balance client responsiveness with optimal resource utilization. + Ensure team activities are prioritized and resources are efficiently applied to shared goals. + Identify and address capability gaps within the team to maximize responsiveness to new opportunities. + Participate in client workshops, business analysis interviews, and the development of compelling business cases as needed. + Oversee daily activities of project staff, including both consulting and non-consulting team members. + Lead communications with project stakeholders, including status reporting, priority setting, and timely issue resolution. + Review project deliverables for quality assurance and actively seek stakeholder feedback for continuous improvement. + Participate in project post-mortems to extract lessons learned and identify potential intellectual property for future use. + Ensure client validation and documentation of project success to foster enduring relationships and repeat business. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. _The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations._ **What you must have to be considered** + 6-8 years of consulting experience as an industry practitioner within a relevant vertical. + 2+ years of experience leading digital technology (business or technical consultative) teams and managing client relationships. + Demonstrated project management and people management experience. **These will help you succeed** + 5+ years as a digital technology (business or technical consultative) team lead. + Experience coordinating workstreams in multi-team projects using an onsite/offshore model. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Compensation - This section is mandatory for specific states where this is law mandated** $98,853-$158,500 This position is eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans **Benefits** Include applicable items based on the eligibility of the role: + Medical, dental, vision and life insurance + 401(k) plan and contributions + Employee stock purchase plan + Employee assistance program + 10 paid holidays plus PTO + Paid parental leave and fertility assistance + Learning and development certifications and programs Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $98.9k-158.5k yearly 30d ago
  • Application Front end Lead

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    Fullstack Developer with Strong Angular UI skills JD Must have Strong working experience in Languages: Angular 11 +, JavaScript, TypeScript, HTML, CSS, JSON, YAML, XML AWS Services: ECS/Fargate, ECR, SQS, SNS, Lambda, S3, Secret Managers, Parameter Store, Route53, Event Bridge, KMS Database: SQL , Aurora RDS, DynamoDB API: Restful API, Java, Spring, Spring Boot, Python Unit Testing: JUnit, JEST Logs & Monitoring: Splunk, CloudWatch, Dynatrace Good to have: DevOps: Gitlab/Terraform Test Automation: Selenium
    $74k-101k yearly est. Auto-Apply 60d+ ago
  • Sales Development Representative I (Full Time) United States

    Cisco Systems, Inc. 4.8company rating

    Richfield, OH job

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Meet the Team At Cisco Security, we are redefining the future of cybersecurity by delivering powerful protection for users, workloads, devices, and networks-wherever they are. Our team is our greatest asset, bringing together diverse skills, experiences, and perspectives to tackle one of the most pressing challenges of our time: transforming the security industry. From creatives to analysts, from low-key to high-energy, we work together to build solutions that are simple, effective, trustworthy, and enduring. This is why Cisco is not just the most trusted name in cybersecurity-we're also the most loved. Your Impact As a Sales Development Representative (SDR) for Security, you will rally alongside a team of highly motivated SDRs to build a qualified pipeline of potential partners. This includes prospecting partners by phone, email, LinkedIn or whatever it takes to get them passionate about and engaged with Cisco Security! You will not only be responsible for prospecting but will also be expected to be a subject matter expert of all things Cisco Security (since you will be the face of the company). You'll also develop trusted relationships internally and externally, becoming a true subject matter expert and storyteller, capable of positioning new, incubated products to solve today's most pressing cybersecurity challenges. This is your opportunity to make a real impact, accelerate your career in cybersecurity, and help customers protect what matters most in an ever-evolving digital world. But don't worry-you won't be doing it alone. This is an incredible opportunity to make a tangible impact, accelerate your career in the thriving cybersecurity industry, and help customers protect what matters most in an ever-evolving digital world. But don't worry-you'll have everything you need to succeed. At Cisco, we set you up for success with: * Comprehensive Sales Boot Camp and ongoing product training. * Opportunities to shadow and learn from security experts. * A supportive network of mentors and teammates who will cheer you on every step of the way-all the way up to our CEO! Are you ready to grow fast, learn even faster, and help shape the future of cybersecurity? Let's go. Minimum Qualifications * Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a certification or degree program (e.g., Associates, Apprenticeship, Boot Camp, or Certification in a specialized program + 3 years of relevant experience, High School Diploma + 4 years of relevant experience, Bachelors + 2 years of relevant experience) * Outbound sales and/ or lead-generation experience in a high-tech or SaaS company * Able to legally live and work in the country for which you're applying, without visa support or sponsorship Preferred Qualifications * Experience prospecting in the cybersecurity space * Demonstrated success with cold-calling and outbound prospecting for new customers * Familiarity with CRM tools like Salesforce (SFDC), HubSpot, or similar platforms * You have a proven track record of meeting or exceeding ambitious (but achievable) targets * You are an ambitious, self-driven individual who thrives in a fast-paced, competitive environment. You embrace challenges with a hunter mentality, constantly seeking the next opportunity to drive impact * You are entrepreneurial, resilient, and excited by the unique opportunity to position innovative, incubated products in a rapidly evolving market Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
    $69k-102k yearly est. 44d ago
  • Security Consulting Engineer I (Intern) United States

    Cisco 4.8company rating

    Remote or McLean, VA job

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Applications are accepted until further notice. **Meet the Team** Cisco Security Customer Experience (CX) organization supports customers through the entire lifecycle of a security solution: from understanding business needs to deploying custom solutions, from optimizing existing solutions to developing applications that meets specific needs; from helping customers to maintain their solutions to helping them investigate potential security incidents. As a Security Consulting Engineer Intern, you will be able to interact with customers and learn how Cisco plan, design, deploy and optimize Security Solution while acquiring the technical and consultative skills required to accurately delight Cisco customers. During the internship you will also have the opportunity to interact with other Cisco organizations and learn how they contribute to enable our customers to achieve their business goals. **Your Impact** Everything is converging on the Internet, making networked connections more relevant than ever. Our employees have groundbreaking ideas that impact everything imaginable - from entertainment, retail, healthcare, and education, to public and private sectors, smart cities, smart cars, and everyday devices in our homes. Here, that means you'll take creative ideas from the drawing board to powerful solutions that have real world impact. You'll collaborate with Cisco leaders, partner with expert mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part of a team that cares about its customers, enjoys having fun, and you'll participate in changing the lives of those in our local communities. Come prepared to be inspired. + You will attend on-site design and configuration sessions with a Security Consulting mentor + You will collect requirements from customers for projects to meet critical business goals + You will work with a team mentor to define the business goals and requirements for integration efforts + You will aid in analyzing and designing policy creation for Identity Services, Firewalls, Visibility Solutions and Cloud-based solutions. + You will analyze customer configurations and provide feedback on possible improvements to the configuration to improve alignment with customer business goals + You will learn and understand Security Policies, Standards, Procedures and Guidelines + You will be able to demonstrate programming languages (Java/Python/C++) and open source automation platforms (Ansible/Chef/Terraform) to develop tailor-made automation capabilities to customers using Cisco application programming interfaces **Minimum Qualifications** + Currently enrolled in a certification program (e.g., Boot Camp, Apprenticeship, Community College), or currently enrolled in an undergraduate degree program. Relevant fields include: in Information Systems, Cyber Security, Computer Networking, Computer Science or Engineering + Knowledge of IT systems, networking concepts, TCP/IP protocols, network devices and applications, OSI 7-layer model, or code development + Able to legally live and work in the country for which you're applying, without visa support or sponsorship **Preferred Qualifications** + A desire and passion for Information Security and willingness to learn and guide yourself tough concepts + Able to work well in small dynamic teams and balance multiple responsibilities + The ability and desire to work on collaborative teams across the US + Comfortable handling ambiguity and unknowns associated with technical projects + Self-motivated individual that feels comfortable working on remote teams + Possess excellent written and verbal skills **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $66k-96k yearly est. 41d ago
  • Associate Scrum Master

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    Experience Required: 6-10 years of UX or related experience is preferred. Key Responsibilities: Organizes sprint planning sessions, breaks down tasks, tracks progress, and ensures each sprint delivers tangible results critical for MVP 1 & MVP releases. Identifies and addresses obstacles, ensuring the team remains focused and avoids delays. Ensures the team adheres to agile principles, manages work efficiently, and meets deadlines effectively. This role is crucial in driving the success of sprints and ensuring the timely delivery of results aligned with project goals.
    $75k-98k yearly est. Auto-Apply 60d+ ago
  • TL-Quality Management

    Cognizant 4.6company rating

    Cognizant job in Columbus, OH

    Join our dynamic team as a Quality Management Team Lead where you will play a pivotal role in ensuring excellence in our ISV and Hi-Tech domains. With a hybrid work model and day shifts you will oversee quality processes drive improvements and collaborate with cross-functional teams to enhance product and service standards. Your expertise in English communication will be crucial in liaising with stakeholders and ensuring seamless operations. **Responsibilities** + Lead the quality management team in implementing and maintaining quality standards across ISV and Hi-Tech domains + Oversee the development and execution of quality assurance strategies to ensure product and service excellence + Provide guidance and support to team members fostering a collaborative and high-performance work environment + Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions + Monitor and analyze quality metrics to drive continuous improvement initiatives + Ensure compliance with industry regulations and company policies to maintain high standards of quality + Develop and deliver training programs to enhance team skills and knowledge in quality management + Communicate effectively with stakeholders to address quality-related concerns and provide updates on progress + Utilize your English communication skills to facilitate clear and concise interactions with team members and stakeholders + Implement best practices in quality management to optimize processes and enhance efficiency + Drive innovation in quality management practices to stay ahead in the competitive ISV and Hi-Tech markets + Evaluate and recommend tools and technologies to improve quality management processes + Contribute to the companys purpose by ensuring high-quality products and services that positively impact society. Qualifications + Possess a strong background in quality management with 8 to 12 years of relevant experience + Demonstrate expertise in the ISV and Hi-Tech domains understanding industry-specific challenges and opportunities + Exhibit excellent English communication skills both verbal and written to effectively liaise with stakeholders + Have a proven track record of implementing successful quality assurance strategies and initiatives + Show proficiency in analyzing quality metrics and driving continuous improvement efforts + Display strong leadership skills to guide and support the quality management team + Be adept at collaborating with cross-functional teams to achieve common goals and objectives. **Salary and Other Compensation:** Applications will be accepted until Dec 31st 2025 The salary for this position is between $17-20/hr depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable anytime Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $17-20 hourly 2d ago
  • Product Owner, Health Sciences - Consulting Manager

    Cognizant Technology Solutions 4.6company rating

    Cognizant Technology Solutions job in Teaneck, NJ or remote

    Product Owner Health Sciences, Consulting Manager About the Role: As a Product Owner for Sales & Enrollment Platforms, you will make an impact by leading the development and optimization of Elv Sales and Enrollment capabilities. You will be a valued member of the Sales & Enrollment team and work collaboratively with business stakeholders, sales, marketing, compliance, IT, and clients. In this role, you will: * Define and maintain the product vision and roadmap for Sales and Enrollment platforms, aligning initiatives with business goals, regulatory requirements, and customer needs. * Prioritize features and enhancements based on business value, customer impact, and technical feasibility. * Collaborate with cross-functional teams to gather requirements, define user stories, and act as the voice of the customer throughout the product lifecycle. * Serve as Product Owner in Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives), maintaining a well-groomed backlog and ensuring timely delivery of features. * Drive improvements in digital quoting, application intake, eligibility verification, and member onboarding for individual, group, and government-sponsored health plans (Medicare, Medicaid, ACA), ensuring compliance with CMS, ACA, and other regulatory requirements. Work Model: We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations What you need to have to be considered: * Bachelor's degree in Business, Information Technology, or related field. * 5+ years of experience as a Product Owner or in product management within healthcare or insurance domains. * Hands-on experience with sales and enrollment processes for individual, group, and government-sponsored health plans (Medicare, Medicaid, ACA). * Strong understanding of CMS, ACA, and other regulatory compliance requirements. * Proven ability to define product vision, strategy, and roadmap aligned with business objectives. * Experience managing product backlogs and leading Agile ceremonies (Scrum, SAFe). These will help you stand out: * Familiarity with CRM platforms (Salesforce preferred) and digital enrollment tools. * Experience working with business operations and cross-functional teams. * Excellent communication, stakeholder management, and organizational skills. * Analytical and problem-solving skills with ability to balance business needs and technical feasibility. * Certification in Product Ownership or Agile (CSPO, SAFe POPM) is a plus. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.) Salary and Other Compensation: Applications will be accepted until February 12, 2026. The annual salary for this position is between $81,450 - $129,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off. * 401(k) plan and contributions. * Long-term/Short-term Disability. * Paid Parental Leave. * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
    $81.5k-129.5k yearly 8d ago
  • Senior SAP Basis Consultant

    Infosys Ltd. 4.4company rating

    Remote job

    Infosys is seeking a Senior SAP Basis Consultant As a Senior Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Basic Qualifications: * Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * At least 4 years of experience with Information Technology. * This position may require travel to Project / client locations. * This role may Involve elevated access to Impact Level 4 (IL4) data and/or security requirements for handling controlled unclassified information (CUI) and sensitive data as defined by US Department of Defense (DoD). Hence the eligible candidates must be US citizens or Permanent Residents only. Preferred Qualifications: * At least 4 years of experience in Detailed patching and system parameter configuration of servers and landscape. * At least 4 years of experience in doing Archiving and Security patching. * Experience in Problem management, Root cause analysis and Trouble shooting skills. * At least 4 years of experience in knowledge with SAP ECC , BW, GRC, Solution manager both ABAP and Net weaver Java Stack systems with SQL, Oracle DB Databases. * At least 4 years of experience in performance matrix and troubleshooting requirements related to internal/external consulting, documenting. * Analytical and Communication skills * Planning and Co-ordination skills * Knowledge of Solution Manager Alert setup (Technical Monitoring and configurations) customization. Knowledge of other functionality within Solution Manager is beneficial but not required. * Manage freeze periods, emergency changes, retrofit activities and decommissioning of systems during the upgrades and Migrations. * Knowledge of Release Management concepts and processes * Knowledge of Transport Management concepts and processes The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Estimated annual compensation range for this role will be as follows: In CA, WA, NY, CO, MD, IL, MN, NJ: $73,000 to $102,200 In Washington, DC: $66,500 to $100,300 Along with Competitive Pay as Full time Infosys Employee you are also eligible for following benefits: * Medical/Dental/Vision/Life Insurance * Long Term / Short term Disability * Health and Dependent care reimburesement accounts * Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) * 401(K) Plan and contributions dependent on salary level * Paid Holidays Plus paid time Off
    $73k-102.2k yearly 6d ago
  • Lead Product Consultant

    Cognizant 4.6company rating

    Cognizant job in Owings Mills, MD or remote

    **Senior Lead Product Consultant** Cognizant is looking to hire an experienced Senior Product Consultant Manager to Configure and maintain Facets benefit modules, perform unit testing and system validation and Support data migration (CMU) and release management. Work model: Remote We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. . At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations **.** **Day-to-Day Responsibilities:** · Configure and maintain Facets benefit modules including benefit grids, cost share types, service tiers, and penalty configurations to support healthcare products and claims processing. · Gather and analyze business requirements for benefit plans and translate them into accurate Facets configuration parameters. · Perform unit testing and system validation for benefit configuration changes; troubleshoot issues to ensure compliance and accuracy. · Support data migration (CMU) and release management for benefit configuration across environments, ensuring timely and error-free deployments. · Collaborate with business and IT teams to streamline benefit intake processes and automate build-to-load workflows for Facets. · Audit benefit configurations for compliance with regulatory and vendor requirements; implement controls to minimize errors **These will help you stand out:** · Minimum 12+ years of hands-on experience in Facets configuration, specifically benefit modules (benefit grids, cost share types, service tiers, penalties). · Strong understanding of healthcare administration, benefit design, and claims processing workflows. · Proficiency in Facets modules such as Benefits, Workflow, Claims, and ID card configuration; familiarity with CMU (Configuration Migration Utility) for data migration and release management. · Ability to perform unit testing, system validation, and troubleshoot configuration changes for accuracy and compliance. · Skilled in requirements gathering, data analysis, and preparing technical documentation for configuration changes. · Excellent problem-solving ability, attention to detail, and effective communication for collaboration with business and IT teams. **Why Choose Cognizant?** It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry recognized, award winning Academy team. You will have access to hundreds of technical trainings to keep your skillsets fresh and have opportunities to obtain certifications on the latest technologies. If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you! Applications will be accepted until January 15th, 2026. Salary and Other Compensation: The annual salary for this position is between $87,000.00 - $140,000.00 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan **Apply today!** \#LI-JD4 Cog2025 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $87k-140k yearly 12d ago
  • CRT CE / Servicing

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    Job Title: Business Systems Analyst Description: We are seeking a highly skilled and motivated Business Systems Analyst with strong SQL expertise and excellent communication skills. The ideal candidate will have a keen ability to analyze and improve business processes, bridging the gap between IT and business stakeholders. Experience with the Secondary Mortgage Market is a plus. Key Responsibilities: Collaborate with business stakeholders to gather and analyze requirements, translating them into functional specifications. Utilize SQL to extract, manipulate, and analyze data to support business decision-making and process improvements. Develop and maintain comprehensive documentation of business processes, systems, and data flows. Work closely with IT teams to design, test, and implement system enhancements and new applications. Facilitate effective communication between technical and non-technical stakeholders to ensure alignment and understanding. Conduct regular reviews and evaluations of system performance, identifying areas for improvement. Provide training and support to end-users to ensure efficient use of business systems. Qualifications: Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Proven experience as a Business Systems Analyst or in a similar role. Strong proficiency in SQL for data analysis and reporting. Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. Analytical mindset with strong problem-solving skills. Experience in the Secondary Mortgage Market is a plus. Ability to work independently and collaboratively in a team environment. Strong attention to detail and organizational skills. Preferred Skills: Familiarity with mortgage industry processes and terminology. Experience with data visualization tools and techniques. Understanding of project management methodologies and tools.
    $73k-98k yearly est. Auto-Apply 60d+ ago
  • Subject Matter Expert (SME) - Connected Devices (Hardware & Software) - Remote

    Cognizant 4.6company rating

    Cognizant job in Phoenix, AZ or remote

    ***Please note, this role is not able to offer visa transfer or sponsorship now or in the future*** **About Us:** Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ****************** **About Cognizant's IoT Practice:** Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all. **Role Summary** This role owns the end-to-end lifecycle of connected devices across multi-site retail, consumer goods, and food manufacturing environments. Responsibilities span hardware selection, energy metering, systems integration, commissioning, performance tuning, security hardening, and ongoing reliability operations. You will serve as the technical authority for: + POS and store devices + HVAC and refrigeration racks/case controllers + Networking (including SD-WAN) + Energy sub-metering and power quality + Production floor systems in packaging and dairy/bakery/ice cream plants The role emphasizes data-driven operations, secure connectivity, system integration, and telemetry, requiring strong collaboration, clear communication, and stakeholder influence to deliver measurable business outcomes such as: + Energy savings + Equipment uptime + Food safety compliance + Reduced maintenance costs **Key Responsibilities** + Architecture & Design: Define site-level reference architectures, standardize device selections, and communicate complex technical concepts clearly to non-technical stakeholders. + Implementation & Commissioning: Lead commissioning plans and supervise rollouts with adaptability and proactive problem-solving. + Operations & Reliability: Drive root cause analysis and corrective actions to maintain high system reliability and customer satisfaction. + Security & Compliance: Enforce security controls and compliance standards with integrity and risk awareness. + Stakeholder Engagement: Collaborate with Store Ops, Facilities, and Manufacturing Engineering to align technical roadmaps with business priorities. + Documentation & Training: Create clear documentation and deliver training tailored to end-user needs. Essential Skills (Technical + Behavioral) + Devices & Hardware: Expertise in energy meters, HVAC controllers, refrigeration systems, and industrial sensors. + Systems Integration: Proven experience integrating diverse control systems and devices. + Connectivity & Data Handling: Strong knowledge of device communication protocols and reliable data flow. + Networking & Security: Network design and security best practices. + Energy & Controls: Analytical skills for demand management and optimization. + Food Manufacturing Expertise: Cold chain monitoring and compliance under regulatory standards. **Qualifications** + Bachelor's/Master's in Electrical Engineering, Mechanical Engineering, Industrial Automation, Instrumentation, or related discipline. + 10+ years in multi-site retail or food manufacturing environments delivering connected device and system integrations. + 3+ years leading commissioning and operations for HVAC, refrigeration, energy metering, and control systems. + Proven leadership in architecture ownership and reliability improvement for production environments. + Expertise in hardware selection and vendor partnerships. + Working knowledge of cloud platforms. + Ability to interpret electrical schematics, control diagrams, and energy data. + Excellent communication skills combined with strong technical expertise. + Remote role with 30-40% travel required. **Compensation:** - $140,000 to $180,000 +/- and this position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Application will be accepted by 1/12/2026 **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan \#LI-CT1 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    $140k-180k yearly 20d ago
  • Principal Application Front end developer

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    About the role We are looking for an experienced full-stack engineer to build and scale user-facing applications and backend services. The ideal candidate has strong front-end expertise with React and TypeScript, solid backend experience with Node. js and PostgreSQL, and hands-on AWS cloud experience to design and operate serverless and cloud-native systems. Key responsibilities Design, develop, and maintain responsive front-end applications using React, JavaScript, and TypeScript. Build and operate backend APIs and services using Node. js and PostgreSQL. Implement and consume GraphQL APIs to enable efficient client-server data flows. Architect, deploy, and optimize cloud infrastructure and serverless components on AWS (examples: AWS Lambda, S3). Collaborate with product, design, and QA to deliver high-quality features and maintain strong observability and performance. Participate in code reviews, mentor teammates, and contribute to engineering best practices. Debug and troubleshoot production issues; drive incident resolution and postmortems. Mandatory skillsets Strong experience with React and modern front-end tooling. Proficiency in JavaScript and TypeScript. Hands-on experience designing and consuming GraphQL APIs. AWS cloud experience, including serverless patterns (for example, AWS Lambda and S3). Backend development with Node. js. Working knowledge of relational databases, especially PostgreSQL. Nice-to-have Python development experience. ETL and data integration knowledge (for example, AWS Glue). CI/CD and infrastructure-as-code experience (for example, Terraform, GitHub Actions). Familiarity with monitoring, logging, and observability tools.
    $71k-97k yearly est. Auto-Apply 55d ago
  • Project Manager - Consumer & Retail

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    JD Role : IT0625 Project Manager - Consumer & Retail 15+ years of experience in Project Management with Supply chain management § Conduct thorough data analysis of supply chain processes, including inventory management, procurement, logistics, and distribution § Analyze and evaluate current supply chain systems, processes, and workflows to identify areas for improvement and optimization § A solid understanding of supply chain processes, including inventory management, procurement, logistics, and distribution, is essential § Expertise in Project Management and People Management with ERP knowledge § Designed cost-effective support models for service delivery involving application Maintenance as well as Design-Build-Test-Release engagements § Expertise in Transition Management, Roll out, Release Management and AMS support § Experienced in Sizing/Estimation/Solutioning, Project Financials, Project Quality, Productivity improvement § Thought leader in People Management, Performance Management, Utilization, Skills & Training, Rewards and Recognition processes § Interlocking with Vertical and coordinating within Horizontal - Assisting Sales team with RFP responses, Presenting Case studies during Client visits, Reviewing RFP and Solutions § Project Financials - Forecasting, Revenue, Costs, Invoices, Vendor Billing and Profit margins § Coordinating and Engaging with Clients, Partners and Internal stakeholders for smooth and effective delivery of Project § Designing cost effective solution models for service delivery § Project Initiation, Planning, Execution, Monitoring, Controlling and Closing
    $80k-107k yearly est. Auto-Apply 60d+ ago
  • Senior Domain Lead

    Infosys Ltd. 4.4company rating

    Remote job

    Event Manager * Conceptualize, plan and produce US Tradeshows and US Flagship events. This spans from major product launch events to intimate workshops and include engagements for different audience levels. * Responsible for field event planning and logistics, from initial planning to on-site event management and post event follow up. This includes shipping, transportation, data cleansing, archiving, and maintenance of all assets. professionals, and varies from security-centric to corporate-wide events. * Collaborate with an in-house team of fellow event managers and strategists, as well as external contractors and sometimes event agency partners. * Partner with marketing leaders across Security & Infrastructure team, including teams responsible for Marketing Operations, Product Marketing, Growth Marketing, Account-Based Marketing, Content, Design, and Advocacy, to implement seamless event experiences tied to core product launches. * Define and handle logistical aspects of event presence, including booth design, catering, entertainment, transportation, invitations, speaker arrangements, equipment, promotional items, and printed materials (and more!) * Drive research, information gathering, and contract negotiations for event services as needed and regular communication with cross-functional teams to ensure alignment and information flow. * Assist in the preparation of reports, which help to evaluate team effectiveness, event size and attendance * Ensure that event activities follow legal, insurance, sustainability, health, and safety regulations. * Measure the efficiency of events via post-mortem activities, working with MOPs team to assess lead results, and build/provide follow-up decks * Supervise competitive activities and stay informed about industry event trends. * Innovate within the events space, e.g. adoption of new AI technologies to improve event experiences. * Able to communicate optimally and expertly with internal and external parties. * Responsible for field event planning and logistics, from initial planning to on-site event management and post event follow up. This includes shipping, transportation, data cleansing, archiving, and maintenance of all assets. * Create email and landing page marketing promotions and programs within Marketo - segment, distribution lists * Serve as liaison with vendors on event-related matters. * Hands-on Experience Salesforce.com management- including daily data cleansing, create target reports, create campaigns in SFDC, closed/won opportunity data capture/cleanse, and campaign tracking. Basic Qualifications * Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. * Minimum 9 years of experience related to the job description. About Us: Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
    $81k-104k yearly est. 26d ago

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Cognizant may also be known as or be related to COGNIZANT TECHNOLOGY SOLUTIONS CORP, Cognizant, Cognizant Technology Solutions Corporation, Cognizant Technology Solutions U.S. Corporation, Cognizant Worldwide Ltd., cognizant technology solutions, india and cognizant technology solutions, usa.