Senior Manager Service Operations - (Hybrid in Herndon, VA)
Serco 4.2
Remote or Richmond, VA job
Herndon, Virginia, US Washington, District of Columbia, US Virginia, US Maryland, US Information Technology 12249 Full-Time Ability to obtain and maintain Secret security clearance Yes - May Consider Occasional/Part Time Teleworking for this position $141213.25 - $282427.55
**Position Description & Qualifications**
**Position Description & Qualifications**
The Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , **Field Services** , and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within a team of approximately 25 people. The position manages timely issue resolution, SLA achievement, backlog reduction, PC software delivery, and the maintenance of corporate PC assets for employees.This is a Hybrid Remote position which requires the employee to work on-site in the Herndon HQ.
**_This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance_**
**In this role you will:**
+ Oversee daily operations of Help Desk, Field Services, and Deployment Services teams.
+ Lead and mentor supervisors, technical leads, and managers supporting each function.
+ Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT).
+ Drive continuous improvement initiatives to enhance service quality and operational maturity.
+ Manage a service portfolio processing 3,100-3,700 incidents monthly across distributed teams.
+ Maintain budget accountability for assets exceeding $1M.
+ Serve as product owner for evolving support tools and platforms.
+ Champion Serco's customer service standards and quality policies.
+ Ensure SLAs are met to current standards.
+ Collaborate with internal stakeholders to align service delivery with business goals.
+ Monitor performance metrics and ensure compliance with audit and security expectations.
+ Prepare and present performance reports, improvement plans, and operational insights to leadership.
**To be successful in this role you will have:**
+ **Ability to obtain and maintain a DoD Secret security clearance**
+ **Must be a U.S Citizen**
+ Bachelor's degree in information technology, Business Administration, or related field with a minimum of 8 years of experience in IT service operations, with at least 5 years in a leadership role.
+ Or 12 years of experience in IT service operations, with at least 5 years in a leadership role.
+ Demonstrated experience managing service operations teams such as Help Desk, Field Services, and/or PC Imaging/Deployment teams
+ Experience managing contact center solutions, including workforce management, call routing, and performance analytics
+ Strong understanding of ITIL frameworks; ITIL certification preferred
+ Proven budget management and financial stewardship
+ Excellent communication, presentation, and interpersonal skills
+ Familiarity with ServiceNow or similar ITSM platforms
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Strategic thinker with a hands-on approach to operational challenges
+ Ability to lead cross-functional teams and drive change
+ Commitment to continuous improvement and customer service excellence
+ Comfortable working in a fast-paced, multi-channel support environment
+ Experience with supporting Microsoft 365 (M365) is a plus
If you want to join a great team and award-winning company that makes a difference every day, apply now for immediate consideration and discover your place in our world.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$141.2k-282.4k yearly Easy Apply 6d ago
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35/Hr Work at Home Typist \ Data Entry Clerks
Data Entry Direct 4.0
Columbus, OH job
Work at Home Entry Level Order Processor / Data Entry / Typist / Back - Front Office Clerks / Secretary / Supervision / Business Development / Online Survey / Office Administration / Accounts Payable / Sales / Marketing / Advertising / Customer Service Part Time Admin Clerical Jobs.
NEVER BEFORE SEEN: Make money online by processing data forms everyday. Proven to generate up to $300+ per day! This is a lucrative and unique method made possible only in recent years!
Your earnings start at $300/day and up to $1000/day, depending on how much data is processed. This is a work at home opportunity and we are looking for individuals who are willing to work from home. No experience is needed, we will take care of the training. Paychecks are guaranteed. Full time/part time positions are available now.
How Does This Work?
Thousands of companies have contracted their data entry needs to us. As a results, we need to hire more individuals to help us process that data. Large fortune 500 companies need forms written up such as, receipt forms, brochures, customer lists, e-mailing lists, etc. You are paid twice monthly (1st and 16th of each month). You have the option of direct deposit or check. After 1 month, average data entry assistants make $15,000/mo.
Requirements
* An internet connection or access to the internet
* Experience is not needed however, you need to be able of working from home
* Basic typing skills
* We ask that you put aside 30 - 60min/day
* We do NOT require any special skills, previous business experience or education
* Anyone can register and begin working immediately
Payment
Receive payment every two weeks via check
or choose to get paid weekly via direct deposit!!
Full Time/Part Time Work From Home Data Processor Positions Available Today.
TO APPLY : ***************************************
You must apply on our website only.
Click Here to Apply Online
POSITIONS ARE STILL AVAILABLE - GET STARTED RIGHT NOW
The company recognizes and rewards those who exceed expectations.
$24k-30k yearly est. 60d+ ago
Junior Recruiter - (Hybrid)
Serco 4.2
Remote or Herndon, VA job
Herndon, Virginia, US Chantilly, Virginia, US Human Resources 12368 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $57759.94 - $86640.51 Description & Qualifications** Description & Qualifications** We are excited to announce a new opening on our Talent Acquisition team! This is an exciting opportunity to join a highly engaged and collaborative team as a **Junior Recruiter** , where we support independent growth and personal development.
You will be joining a fun and hardworking Talent Acquisition team. You will be providing support across multiple Business Units depending on the need. This position is part-time telework, and will require in-person attendance at our Corporate Headquarters office in Herndon, VA 2 days a week and at local hiring events.
In this role, you will:
+ **Provide Candidate support**
+ Utilize various assessment tools and techniques to evaluate candidates' suitability for the role.
+ Communicate with candidates to provide updates on their application status and answer any questions.
+ Perform initial phone or video interviews to assess candidate's qualifications and fit for the position.
+ **Provide support to a Senior Recruiter**
+ Support between 1-3 Senior and Lead recruiters.
+ Assist Lead Recruiter, TA Manager, and or Senior TA Manager with Hiring Manager status update meetings.
+ **Receive Learning and Development**
+ Participate in training sessions to learn and retain the recruiting processes, tools, and best practices.
+ **Monitor and maintain Metrics**
+ Will stay on target with candidate movement metrics.
+ Will stay on target with requisition time to fill.
+ **Offer Creation**
+ Recruiter will process/update offer letters in ATS.
+ **Requisition Support**
+ Assist in supporting a Senior Recruiter/Lead Recruiter with up to 20-30 different requisitions at a time.
+ Will assist with cloning requisitions with Senior Recruiter/Lead Recruiter assistance.
+ Assist in drafting job descriptions, and posting job ads.
+ **Provide TA Systems Support with assistance**
+ Gain an understanding of basics in maintaining records in iCIMS or a similar ATS.
+ Update and maintain accurate records of candidate interactions and statuses in the applicant tracking system (ATS).
+ Assist Senior/Lead Recruiter in sourcing from external resources. (Job Boards)
+ Conduct Direct employer's weekly outreaches.
+ **Strategic Recruiting**
+ Use strategic recruiting to support more challenging skill-sets with guidance from Lead or TA Manager.
+ Proactively build and maintain talent pipelines for future hiring needs with the assistance of Lead or TA Manager.
To be successful in this role, you will have:
+ Exceptional customer management and service skills
+ Experience utilizing Microsoft Office Suite (Outlook, Excel, Word, MS Teams, PowerPoint, etc.)
+ Prior experience utilizing systems, processes and automation tools
+ Proven ability to adapt to situational challenges and drive towards customer satisfaction
+ A minimum of 1 year of experience in (2) of the following areas:
+ Customer service
+ Candidate interviewing
+ Candidate assessment
+ Candidate sourcing
+ Marketing, sales and/or lead generation
+ Proven creative ability in developing and implementing effective sourcing strategies, including online engagement, social media strategies, networking and more.
+ A High School Diploma or GED at a minimum
+ 25% travel required.
Additional desired experience and skills:
+ Previous experience using an Applicant Tracking System, Recruiting systems or an HRIS database.
+ Knowledge of OFCCP compliance.
+ Active related certifications.
+ Experience with Federal and/or State & Local government, contracting experience.
If you are interested in supporting and working with our military and a passionate Serco Talent Acquisition Team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$57.8k-86.6k yearly Easy Apply 19d ago
Assistant Program Manager
Serco 4.2
Remote or Washington, DC job
District of Columbia, US Norfolk, Virginia, US Bethesda, Maryland, US Arlington, Washington, US Project/Program Management 18322 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $138224.19 - $230372.84 Description & Qualifications**
**Position Description & Qualifications**
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position is located at Serco's Washington D.C. location and will serve on a dynamic team, supporting the Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.
Dixon Hicks, former submarine major command and commanding officer, *************************************** , leads the Submarine Industrial Base (SIB)/Maritime Industrial Base (MIB) support for this high-performing contractor team supporting NAVSEA.
**This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance.**
**_Team Submarine's Submarine Program Offices are responsible for_** :
The acquisition of **COLUMBIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The acquisition of **VIRGINIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The **SSN(X) Office** is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.
Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.
**_Serco-NA is seeking a motivated individual to provide help to the MIB Program Manager for PEO SSBN/ASN-RDA._** This individual will assist in engaging with the government in assisting them accomplish their mission related to the Columbia Class Program Support as well as the Maritime Industrial Base. The primary focus will be managing the support of contractors supporting the government as a Program Manager. This position will be filled in the DMV region.
**In this role, you will:**
+ Support the PM in the day-to-day operations within the program to include, but not limited to:
+ Job Description development
+ Resume review and interviews followed by hiring recommendations.
+ Human Resource Actions to include employee corrective action.
+ Interfacing with the government and understanding their requirements.
+ Onboarding and off-boarding processes
+ Compiling, editing and submission of weekly, monthly and annual reports.
+ Contract management to include subcontractors.
+ Timecard management.
+ Tracking training requirements.
+ Financial management.
+ Employee recognition.
+ Using your experience and submarine expertise, provide support, as needed, to all government and contractor support personnel.
+ The ability to work with minimal supervision.
+ Proficiency in preparing, selecting, organizing, and presenting information concisely.
+ Ability to work well within a time sensitive environment.
+ Professionally develop junior and senior personnel.
+ Research, analyze and provide recommendations on possible courses of action on multiple topics.
+ Provide training, as requested by the customer, to government and contractor support personnel on submarine operation, construction, risk management, and certifications.
+ 10% travel required.
**To be successful in this role, you will have:**
+ A current DoD Secret or above security clearance.
+ A bachelor's degree.
+ At least five years of Program Management experience.
+ Demonstrated ability to work with senior management (GS-15+)/Flag Level.
+ Business Development Experience is a plus.
+ Experience with US Navy Submarine culture is a plus.
+ Experience with industry.
+ A demonstrated understanding of government and contract relations.
+ An advanced MS Office skillset to include Outlook, PowerPoint, Word, Excel and Teams.
+ Ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.
+ Able to work both independently and within large team environments.
+ Balance a myriad of taskers and be able to prioritize.
+ Understand the challenges and dynamics of remote work.
+ Discretion in performing specified work requirements.
+ Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.
+ Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.
+ May require up to 10% travel.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$72k-100k yearly est. Easy Apply 5d ago
Systems Engineer - Wright-Patterson AFB, OH
Serco 4.2
Columbus, OH job
Wright-Patterson AFB, Ohio, US Dayton, Ohio, US Ohio, US Beavercreek, Ohio, US Fairborn, Ohio, US Columbus, Ohio, US Engineering 12354 Full-Time $103977.88 - $173296.47 Description & Qualifications** Description & Qualifications**
If you want to work on cutting edge Air Force programs, Serco has a great opportunity for you! Serco is seeking a talented System Engineer to join the team onsite at Wright-Patterson AFB, Ohio **(No telework/remote work at this location)** .
**This position is contingent upon your ability to maintain/transfer an active DoD Secret security clearance.**
This position supports the Positioning, Navigation, and Timing (PNT) Program Office (PNT PO) with cutting edge modernization / development, and ongoing sustainment of a variety of GPS receivers and user equipment to meet DoD and national-level priorities.
In this role, you will:
+ Duties will include planning, guiding, and executing technical aspects of acquisition programs.
+ Will work with senior government personnel on a regular basis and will frequently be called on to provide technical briefings to program leadership.
+ Will also serve as a technical advisor to government personnel.
+ Provide expertise in support of the overall project lead, Integrated Product Teams, conferences, and meetings.
+ Responsible for providing technical management and engineering support services to ensure the effective and efficient delivery of multiple PNT PO GPS modernization programs. Services include some or all of the following:
+ Sys Engineering planning, requirements generation, and task development / execution for multiple GPS modernization programs
+ Assessing civil and military mandates associated with Assured Positioning, Navigation, and Timing requirements
+ Developing / evaluating technical requirements, program strategies, statements of work and system engineering plans
+ Conducting engineering trade studies and technical analyses
+ Evaluating development, integration, and fielding of modernized GPS systems onto Joint Service platforms
+ Evaluating OEM technical performance and proposed solutions.
Visit the following link for more information about how Serco supports our Veterans **************************************************
To be successful in this role, you will have:
+ **A U.S. citizenship**
+ **An active DoD Secret security clearance**
+ A Bachelor's Degree in Engineering
+ At least 8 years related experience
+ Experience with defense acquisition management processes as contained in the DoD 5000 series directives
+ An excellent written and verbal communication skills
+ A clear understanding of the OSD and USAF Acquisition organization
+ The ability to travel 10%
Additional desired skills and qualifications:
+ 10 years related experience; 4assigned to a System Program Office
+ Familiarization and understanding of MBSE and Digital Engineering concepts/principles
+ Experience with GPS integration on military platforms
+ Level II DAWIA Certification in Systems Planning, Research, Development & Engineering
If you are interested in supporting and working with our Air Force and airmen and a dedicated Serco team, then submit your application now for immediate consideration. It only takes a few minutes!
Military Veterans and Spouses encouraged to apply.
Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$104k-173.3k yearly Easy Apply 6d ago
Business Development Lead
Alutiiq 4.7
Remote or San Diego, CA job
Alutiiq Information Management, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Business Development Lead in San Diego, CA. The position is onboard Naval Information Warfare Center San Diego to support in-house business development activities for C5ISR systems. The ideal candidate will have experience working within NAVWAR, NIWCPAC, NIWCLANT, PEO C4I PMW 100 and 700 organizations as well as exercise support experience within USEUCOM and INDOPACOM. This is a senior level position that will require periodic communication with senior level military and civilian personnel, and daily liaison with program and project personnel.
Identify, develop, and pursue new business opportunities aligned with C5ISR, digital engineering, autonomy, and manufacturing support services.
Conduct market research and competitive analysis to identify trends, gaps, and partnership opportunities in DoW, NATO, and Foreign Military Sales sectors.
Coordinate with engineers, scientists, and project leads to shape proposals and develop paths or technology transition.
Conduct Return on Investment and Cost Benefit analysis.
Maintain relationships with government stakeholders (NIWC Pacific, NAVWAR, ONR, NAVAIR) and industry primes to align with broader mission needs.
Lead media development, manage STEM outreach events,
Coordinate the design and production of materials highlighting key capabilities in Mixed Reality, Reality Capture, Advanced Manufacturing, Cyber Security, Computer Vision and Robotics.
Ensure compliance with DoD visual standards, branding guidelines, and public affairs policies.
Payrate: $185,000 to $210,000 Annually
Requirements
B.S. or B.A. in a Technology related field desired. MBA desired but not required.
Previous demonstrated experience working with Senior military personnel in both an operational and maintenance setting is required. This includes knowledge and ability to create reports and brief at the flag level.
Demonstrated previous experience in strategic planning, resource management, personnel supervision, establishing policies, and acting as the primary point of contact with higher authorities and sometimes the public.
Must be conversant with C5ISR system architecture and understand execution of program objectives and engineering activities within NAVWAR and PEO C4I.
Experience with contracting, to include vendor negotiations, applicable technology contracts and understanding of access constraints and the ability to arrange/negotiate assignments as required to execute directed job efforts.
Understanding roles of and interactions between higher echelon Navy commands is required. Position is local to NIWCPAC San Diego but will involve/allow remote work from home.
Travel Required: 10-25%.
U.S. Citizenship status required
Must have an active DoD Secret Security Clearance or be able to obtain or reestablish this level of clearance.
$185k-210k yearly 14d ago
Project Financial Analyst - (Hybrid)
Serco 4.2
Remote or San Diego, CA job
San Diego, California, US Virginia, US Chesapeake, Virginia, US California, US Chula Vista, California, US Charleston, South Carolina, US Finance 12541 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $63278.16 - $94917.82 Description & Qualifications**
**Position Description & Qualifications**
Serco is seeking a **Financial Analyst** to join our dynamic fast-paced team to handle full life-cycle program finances. This role calls for a well-rounded ambitious self-starter who thrives in a fast-paced, demanding environment. Key attributes we are seeking for this role is the ability to multitask and prioritize deliverables, strong Excel acumen, familiar with financial systems and data warehouses, excellent communication skills, and a desire to learn program finances across various contract types. The selected individual will consistently demonstrate high levels of technical and professional intelligence and quickly assimilate new information. The successful candidate will have a strong work ethic and a drive to influence positive change.
As a Financial Analyst you will be responsible for conducting routine financial analysis supporting multiple projects (e.g. EACs and Customer Deliverables) and ad hoc reporting as required. You will be familiar with a variety of the field`s concepts, practices, and procedures, relying on experience and judgment to plan and accomplish goals. Works under general supervision; typically reports to a supervisor or manager.
**This position will be a hybrid work schedule out of our San Diego, CA, Chesapeake, VA or Charleston, SC office - may consider full time teleworking dependent on selected candidate**
**In this role, you will:**
+ Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets/EACs and schedules.
+ Support accounts receivable as required during the billing processing, to include invoice backup when required.
+ Monitor billing status and unbilled issues, working with Contracts, Accounting and PMO to resolve issues in a timely manner.
+ Oversee preparation of subcontractor and vendor accruals as services/goods are received in accordance with GAAP/IFRS and internal policies to ensure that the project´s cost/commitment is accurately captured and reported internally and externally.
+ Support the monthly business rhythms of both the program and finance organizations, including participating in and supporting meetings and program reviews.
+ Administer formal aspects of program control in accordance with generally accepted accounting principles, corporate policies, and government regulations.
+ Complete finance inputs for project set up and revenue recognition in compliance with contractual terms, conditions and requirements.
+ Liaison between operations and other administrative support organizations on financial issues.
+ Interfaces with subcontractors, vendors, and customers as required.
**To be successful in this role you will have:**
+ U.S Citizenship required
+ A Bachelor's degree
+ Minimum 2 years of professional experience in a related field
+ Knowledge of general and corporate business practices, government contracting regulations and principles, and accounting and finance principles
+ Advanced Proficiency in MS Excel
+ Demonstrated ability to work as part of a collaborative team with a focus on high professional standards, strong follow-up and successful project execution
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Preferred knowledge of FAR/DFAR, DCAA compliance and audits
+ Versed in various contract vehicles, i.e., CPAF, CPFF, LOE, FPLOE, FFP, T&M, IDIQs, etc.
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$63.3k-94.9k yearly Easy Apply 6d ago
Configuration Management Analyst, F-35 Joint Program Office (Hybrid Telework)
Serco 4.2
Remote or Washington, DC job
Crystal City, Virginia, US Maryland, US District of Columbia, US Dumfries, Virginia, US Fort Meade, Maryland, US Fort Lauderdale, Florida, US Business Systems/Analysis 12245 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $97787.27 - $162978.79
**Position Description & Qualifications**
**Position Description & Qualifications**
Serco is excited to continue support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment.
Our Configuration Management (CM) Analyst supports the F-35 Directorate of Acquisition and Affordability (DA&A) in its role managing JPO functions as they relate to business operations, foreign compliance, process improvement, cost, requirements, and acquisition.
In this role, you will:
+ Design and establish configuration management documentation.
+ Authorize the release of drawings, and software configuration changes specified by the JPO and other cross functional groups.
+ Provide advice and guidance on methods, procedures, and requirements to individuals responsible for the creation of documentation.
+ Plan and implement methods to improve response times and effectiveness.
+ Participate in special studies.
+ May provide leadership for lower-level employees and other colleagues at the JPO and in industry.
+ Provide direction to subordinate CM analysts, or directly perform data management tasks as required by the JPO.
+ Support DA&I in the management and approval of configuration management/data management by the JPO Change Review Board (JCRB), and JPO Configuration Control Board (JCCB).
+ Assist the International Directorate in supporting National Deputies and their assistants in representing each of the F-35 Partner nations resident in the program.
To be successful in this role, you will have:
+ An Active DoD Secret clearance.
+ An Associates Degree
+ A minimum of 3 years of program experience in aircraft systems or similar configuration management.
+ A minimum of 6 years of experience in program management, technical or business analysis discipline.
+ The ability to provide onsite support at the F-35 Joint Program Office (JPO) located in Crystal City, VA a minimum of 2-3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager.
+ Previous experience in configuration identification, control, audit, and status accounting; DOD configuration management policies, procedures, review cycles, instructions, and standards; engineering change proposal evaluations.
+ Previous experience with development, production, ancillary equipment, ground support equipment, test & evaluation, and fleet operations of a DoD and international acquisition aircraft program.
+ Previous experience evaluating Major Variance Requests, Specification Change Notices, Engineering Change Requests/Proposals, Manufacturing Build Records, Sustainment as Maintained Records and other documents.
+ Previous experience in providing guidance and assistance in configuration management and change control and ensuring that all Class I (Major) changes and variances are properly processed and dispositioned.
+ Previous experience in collecting and maintaining process metrics and reporting techniques to ensure compliance with DOD level Data Management Program policies and procedures.
+ To travel up to 10%
Addtional Desired Skill:
+ Microsoft Offices to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint
If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
US Information Technology 12805 Full-Time Yes - May Consider Full Time Teleworking for this position $85032.41 - $141720.69 Description & Qualifications** Description & Qualifications** We are looking for an experienced **Experienced Infrastructure Engineer** to design, build, and maintain the foundational infrastructure that supports our applications and services. This role is ideal for someone who thrives in a fast-paced environment and is passionate about automation, scalability, and reliability. You will work closely with development, DevOps, and security teams to ensure our platforms are robust, efficient, and secure.
**In this role you will:**
+ Design and implement scalable, reliable, and secure platform infrastructure.
+ Develop and maintain Infrastructure as Code (IaC) using tools like Terraform, Pulumi, or CloudFormation.
+ Build and manage CI/CD pipelines to streamline application deployment and operations.
+ Monitor system performance, availability, and capacity, and proactively address issues.
+ Collaborate with software engineers to optimize application performance and deployment.
+ Implement observability solutions including logging, metrics, and tracing.
+ Ensure compliance with security and operational standards across environments.
+ Drive automation of manual processes to improve efficiency and reduce risk.
**To be successful in this role, you will have:**
+ **U.S. Citizenship required**
+ Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
+ Minimum 4 years of experience in platform engineering, DevOps, or infrastructure roles
+ Or a High School Diploma/GED with minimum 7 years of experience in DevOps, Security Engineering, or related
+ Strong experience with cloud platforms (AWS, Azure, or GCP)
+ Proficiency in scripting and automation (e.g., Python, Bash, Go)
+ Deep understanding of containerization and orchestration (Docker, Kubernetes)
+ Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK, Datadog)
+ Familiarity with networking, security, and system administration best practices
**Additional desired experience and skills:**
+ Experience with service mesh technologies (e.g., Istio, Linkerd)
+ Knowledge of GitOps practices and tools (e.g., ArgoCD, Flux)
+ Certifications such as Certified Cloud Native Platform Engineering Associate (CNPA), Certified Kubernetes Administrator (CKA), or similar
If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$85k-141.7k yearly Easy Apply 19d ago
Financial Analyst
Serco 4.2
Remote or Herndon, VA job
Virginia, US US Finance 12218 Full-Time Ability to obtain and maintain DoD Secret security clearance Yes - May Consider Full Time Teleworking for this position $57525.6 - $86288.93 Description & Qualifications** Description & Qualifications**
Serco is seeking a **Program Control Analyst** to participate in the planning, tracking, analysis, and reporting of performance on projects of varying contract type, size, complexity and level of risk - **(100% Remote)** . The Program Controller is a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance. The Program Controller will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, finance, accounts receivable, subcontract management and procurement.
**This position is contingent upon your ability to obtain or transfer and maintain a DoD Secret Clearance.**
**In this role you will:**
+ Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets and schedules.
+ Lead project set up in compliance with contractual terms, conditions and requirements.
+ Prepare program financial Estimates at Complete (EAC) and meet deadlines for submission requirements.
+ Identify project risks and opportunities and provide analytical contribution in working resolution with PM, Contracts, Procurement, and Finance/Accounting.
+ Review and assess all contract modifications. Advise the program management team of impacts as necessary.
+ Monitor costs and manpower on a weekly basis ensuring that actuals are within budget and charged to the correct job number.
+ Process cost corrections/transfers as required.
+ Perform analytical review and arithmetic checks of cost reporting documentation.
+ Prepare accurate and complete variance analysis and reporting.
+ Prepare/Support Internal Program Review (IPR) presentations for management.
+ Prepare financial Contract Data Requirements (CDRL) for programs.
+ Ensure contractual requirements are met and customer financial deliverables are accurate and on time.
+ Perform ad-hoc financial analysis on the contract as requested by PMO and others.
+ Monitor funding status, providing reliable and timely notification of funding status by line item detail as required.
+ Support accounts receivable as required during the billing process. Monitor billing status and unbilled issues, working with Finance, Contracts, Accounting, and PMO to resolve issues in a timely manner.
+ Prepare subcontractor and vendor accruals as services/goods are received in accordance with GAAP and internal policies to ensure that the project´s cost/commitment is accurately captured and reported internally and externally.
+ Ensure program revenue and profit is recorded in compliance with the EAC.
+ Analyze profit risks and opportunities and advise management on the optimal path forward.
+ Ensure adherence to Generally Accepted Accounting Principles (GAAP), FAR, and all company policies and procedures as they relate to contract performance and financials.
+ Provides guidance to less experienced Project Controllers.
**To be successful in this role, you will have:**
+ **Ability to obtain/maintain DoD Secret security clearance**
+ **U.S Citizenship Required**
+ Bachelors Degree in Business, Program Management, or a related field plus 2 years of Program Control or related and progressive experience with an emphasis in Finance, Accounting, or a related discipline is required
+ Or a High School Diploma with 6 years of Program Control or related/progressive experience with an emphasis in Finance, Accounting, or a related discipline
+ Minimum 2 years of Program Control or related/progressive experience with an emphasis in Finance, Accounting, or a related discipline
+ Ability to travel up to 10%
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$57.5k-86.3k yearly Easy Apply 16d ago
Assistant Program Manager
Serco 4.2
Remote or Arlington, WA job
District of Columbia, US Norfolk, Virginia, US Bethesda, Maryland, US Arlington, Washington, US Project/Program Management 18322 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $138224.19 - $230372.84 Description & Qualifications**
**Position Description & Qualifications**
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position is located at Serco's Washington D.C. location and will serve on a dynamic team, supporting the Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.
Dixon Hicks, former submarine major command and commanding officer, *************************************** , leads the Submarine Industrial Base (SIB)/Maritime Industrial Base (MIB) support for this high-performing contractor team supporting NAVSEA.
**This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance.**
**_Team Submarine's Submarine Program Offices are responsible for_** :
The acquisition of **COLUMBIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The acquisition of **VIRGINIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The **SSN(X) Office** is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.
Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.
**_Serco-NA is seeking a motivated individual to provide help to the MIB Program Manager for PEO SSBN/ASN-RDA._** This individual will assist in engaging with the government in assisting them accomplish their mission related to the Columbia Class Program Support as well as the Maritime Industrial Base. The primary focus will be managing the support of contractors supporting the government as a Program Manager. This position will be filled in the DMV region.
**In this role, you will:**
+ Support the PM in the day-to-day operations within the program to include, but not limited to:
+ Job Description development
+ Resume review and interviews followed by hiring recommendations.
+ Human Resource Actions to include employee corrective action.
+ Interfacing with the government and understanding their requirements.
+ Onboarding and off-boarding processes
+ Compiling, editing and submission of weekly, monthly and annual reports.
+ Contract management to include subcontractors.
+ Timecard management.
+ Tracking training requirements.
+ Financial management.
+ Employee recognition.
+ Using your experience and submarine expertise, provide support, as needed, to all government and contractor support personnel.
+ The ability to work with minimal supervision.
+ Proficiency in preparing, selecting, organizing, and presenting information concisely.
+ Ability to work well within a time sensitive environment.
+ Professionally develop junior and senior personnel.
+ Research, analyze and provide recommendations on possible courses of action on multiple topics.
+ Provide training, as requested by the customer, to government and contractor support personnel on submarine operation, construction, risk management, and certifications.
+ 10% travel required.
**To be successful in this role, you will have:**
+ A current DoD Secret or above security clearance.
+ A bachelor's degree.
+ At least five years of Program Management experience.
+ Demonstrated ability to work with senior management (GS-15+)/Flag Level.
+ Business Development Experience is a plus.
+ Experience with US Navy Submarine culture is a plus.
+ Experience with industry.
+ A demonstrated understanding of government and contract relations.
+ An advanced MS Office skillset to include Outlook, PowerPoint, Word, Excel and Teams.
+ Ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.
+ Able to work both independently and within large team environments.
+ Balance a myriad of taskers and be able to prioritize.
+ Understand the challenges and dynamics of remote work.
+ Discretion in performing specified work requirements.
+ Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.
+ Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.
+ May require up to 10% travel.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$61k-81k yearly est. Easy Apply 5d ago
Senior Manager Service Operations - (Hybrid in Herndon, VA)
Serco 4.2
Remote or Washington, DC job
Herndon, Virginia, US Washington, District of Columbia, US Virginia, US Maryland, US Information Technology 12249 Full-Time Ability to obtain and maintain Secret security clearance Yes - May Consider Occasional/Part Time Teleworking for this position $141213.25 - $282427.55
**Position Description & Qualifications**
**Position Description & Qualifications**
The Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , **Field Services** , and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within a team of approximately 25 people. The position manages timely issue resolution, SLA achievement, backlog reduction, PC software delivery, and the maintenance of corporate PC assets for employees.This is a Hybrid Remote position which requires the employee to work on-site in the Herndon HQ.
**_This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance_**
**In this role you will:**
+ Oversee daily operations of Help Desk, Field Services, and Deployment Services teams.
+ Lead and mentor supervisors, technical leads, and managers supporting each function.
+ Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT).
+ Drive continuous improvement initiatives to enhance service quality and operational maturity.
+ Manage a service portfolio processing 3,100-3,700 incidents monthly across distributed teams.
+ Maintain budget accountability for assets exceeding $1M.
+ Serve as product owner for evolving support tools and platforms.
+ Champion Serco's customer service standards and quality policies.
+ Ensure SLAs are met to current standards.
+ Collaborate with internal stakeholders to align service delivery with business goals.
+ Monitor performance metrics and ensure compliance with audit and security expectations.
+ Prepare and present performance reports, improvement plans, and operational insights to leadership.
**To be successful in this role you will have:**
+ **Ability to obtain and maintain a DoD Secret security clearance**
+ **Must be a U.S Citizen**
+ Bachelor's degree in information technology, Business Administration, or related field with a minimum of 8 years of experience in IT service operations, with at least 5 years in a leadership role.
+ Or 12 years of experience in IT service operations, with at least 5 years in a leadership role.
+ Demonstrated experience managing service operations teams such as Help Desk, Field Services, and/or PC Imaging/Deployment teams
+ Experience managing contact center solutions, including workforce management, call routing, and performance analytics
+ Strong understanding of ITIL frameworks; ITIL certification preferred
+ Proven budget management and financial stewardship
+ Excellent communication, presentation, and interpersonal skills
+ Familiarity with ServiceNow or similar ITSM platforms
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Strategic thinker with a hands-on approach to operational challenges
+ Ability to lead cross-functional teams and drive change
+ Commitment to continuous improvement and customer service excellence
+ Comfortable working in a fast-paced, multi-channel support environment
+ Experience with supporting Microsoft 365 (M365) is a plus
If you want to join a great team and award-winning company that makes a difference every day, apply now for immediate consideration and discover your place in our world.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$141.2k-282.4k yearly Easy Apply 6d ago
Business Development Lead
Alutiiq LLC 4.7
Remote or San Diego, CA job
Alutiiq Information Management, LLC a subsidiary of Alutiiq, LLC has an opportunity for a Business Development Lead in San Diego, CA. The position is onboard Naval Information Warfare Center San Diego to support in-house business development activities for C5ISR systems. The ideal candidate will have experience working within NAVWAR, NIWCPAC, NIWCLANT, PEO C4I PMW 100 and 700 organizations as well as exercise support experience within USEUCOM and INDOPACOM. This is a senior level position that will require periodic communication with senior level military and civilian personnel, and daily liaison with program and project personnel.
* Identify, develop, and pursue new business opportunities aligned with C5ISR, digital engineering, autonomy, and manufacturing support services.
* Conduct market research and competitive analysis to identify trends, gaps, and partnership opportunities in DoW, NATO, and Foreign Military Sales sectors.
* Coordinate with engineers, scientists, and project leads to shape proposals and develop paths or technology transition.
* Conduct Return on Investment and Cost Benefit analysis.
* Maintain relationships with government stakeholders (NIWC Pacific, NAVWAR, ONR, NAVAIR) and industry primes to align with broader mission needs.
* Lead media development, manage STEM outreach events,
* Coordinate the design and production of materials highlighting key capabilities in Mixed Reality, Reality Capture, Advanced Manufacturing, Cyber Security, Computer Vision and Robotics.
* Ensure compliance with DoD visual standards, branding guidelines, and public affairs policies.
Payrate: $185,000 to $210,000 Annually
REQUIRED QUALIFICATIONS AND EXPERIENCE:
* B.S. or B.A. in a Technology related field desired. MBA desired but not required.
* Previous demonstrated experience working with Senior military personnel in both an operational and maintenance setting is required. This includes knowledge and ability to create reports and brief at the flag level.
* Demonstrated previous experience in strategic planning, resource management, personnel supervision, establishing policies, and acting as the primary point of contact with higher authorities and sometimes the public.
* Must be conversant with C5ISR system architecture and understand execution of program objectives and engineering activities within NAVWAR and PEO C4I.
* Experience with contracting, to include vendor negotiations, applicable technology contracts and understanding of access constraints and the ability to arrange/negotiate assignments as required to execute directed job efforts.
* Understanding roles of and interactions between higher echelon Navy commands is required. Position is local to NIWCPAC San Diego but will involve/allow remote work from home.
* Travel Required: 10-25%.
* U.S. Citizenship status required
* Must have an active DoD Secret Security Clearance or be able to obtain or reestablish this level of clearance.
Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates are equal opportunity employers that do not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.
$185k-210k yearly 16d ago
Configuration Management Analyst, F-35 Joint Program Office (Hybrid Telework)
Serco 4.2
Remote or Maryland job
Crystal City, Virginia, US Maryland, US District of Columbia, US Dumfries, Virginia, US Fort Meade, Maryland, US Fort Lauderdale, Florida, US Business Systems/Analysis 12506 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $97787.27 - $162978.79
**Position Description & Qualifications**
**Position Description & Qualifications**
Serco is excited to continue support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment.
Our Configuration Management (CM) Analyst supports the F-35 Directorate of Acquisition and Affordability (DA&A) in its role managing JPO functions as they relate to business operations, foreign compliance, process improvement, cost, requirements, and acquisition.
In this role, you will:
+ Design and establish configuration management documentation.
+ Authorize the release of drawings, and software configuration changes specified by the JPO and other cross functional groups.
+ Provide advice and guidance on methods, procedures, and requirements to individuals responsible for the creation of documentation.
+ Plan and implement methods to improve response times and effectiveness.
+ Participate in special studies.
+ May provide leadership for lower-level employees and other colleagues at the JPO and in industry.
+ Provide direction to subordinate CM analysts, or directly perform data management tasks as required by the JPO.
+ Support DA&I in the management and approval of configuration management/data management by the JPO Change Review Board (JCRB), and JPO Configuration Control Board (JCCB).
+ Assist the International Directorate in supporting National Deputies and their assistants in representing each of the F-35 Partner nations resident in the program.
To be successful in this role, you will have:
+ An Active DoD Secret clearance.
+ An Associates Degree
+ A minimum of 3 years of program experience in aircraft systems or similar configuration management.
+ A minimum of 6 years of experience in program management, technical or business analysis discipline.
+ The ability to provide onsite support at the F-35 Joint Program Office (JPO) located in Crystal City, VA a minimum of 2-3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager.
+ Previous experience in configuration identification, control, audit, and status accounting; DOD configuration management policies, procedures, review cycles, instructions, and standards; engineering change proposal evaluations.
+ Previous experience with development, production, ancillary equipment, ground support equipment, test & evaluation, and fleet operations of a DoD and international acquisition aircraft program.
+ Previous experience evaluating Major Variance Requests, Specification Change Notices, Engineering Change Requests/Proposals, Manufacturing Build Records, Sustainment as Maintained Records and other documents.
+ Previous experience in providing guidance and assistance in configuration management and change control and ensuring that all Class I (Major) changes and variances are properly processed and dispositioned.
+ Previous experience in collecting and maintaining process metrics and reporting techniques to ensure compliance with DOD level Data Management Program policies and procedures.
+ To travel up to 10%
Addtional Desired Skill:
+ Microsoft Offices to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint
If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$97.8k-163k yearly Easy Apply 19d ago
Project Financial Analyst - (Hybrid)
Serco 4.2
Remote or Charleston, SC job
San Diego, California, US Virginia, US Chesapeake, Virginia, US California, US Chula Vista, California, US Charleston, South Carolina, US Finance 12541 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $63278.16 - $94917.82 Description & Qualifications**
**Position Description & Qualifications**
Serco is seeking a **Financial Analyst** to join our dynamic fast-paced team to handle full life-cycle program finances. This role calls for a well-rounded ambitious self-starter who thrives in a fast-paced, demanding environment. Key attributes we are seeking for this role is the ability to multitask and prioritize deliverables, strong Excel acumen, familiar with financial systems and data warehouses, excellent communication skills, and a desire to learn program finances across various contract types. The selected individual will consistently demonstrate high levels of technical and professional intelligence and quickly assimilate new information. The successful candidate will have a strong work ethic and a drive to influence positive change.
As a Financial Analyst you will be responsible for conducting routine financial analysis supporting multiple projects (e.g. EACs and Customer Deliverables) and ad hoc reporting as required. You will be familiar with a variety of the field`s concepts, practices, and procedures, relying on experience and judgment to plan and accomplish goals. Works under general supervision; typically reports to a supervisor or manager.
**This position will be a hybrid work schedule out of our San Diego, CA, Chesapeake, VA or Charleston, SC office - may consider full time teleworking dependent on selected candidate**
**In this role, you will:**
+ Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets/EACs and schedules.
+ Support accounts receivable as required during the billing processing, to include invoice backup when required.
+ Monitor billing status and unbilled issues, working with Contracts, Accounting and PMO to resolve issues in a timely manner.
+ Oversee preparation of subcontractor and vendor accruals as services/goods are received in accordance with GAAP/IFRS and internal policies to ensure that the project´s cost/commitment is accurately captured and reported internally and externally.
+ Support the monthly business rhythms of both the program and finance organizations, including participating in and supporting meetings and program reviews.
+ Administer formal aspects of program control in accordance with generally accepted accounting principles, corporate policies, and government regulations.
+ Complete finance inputs for project set up and revenue recognition in compliance with contractual terms, conditions and requirements.
+ Liaison between operations and other administrative support organizations on financial issues.
+ Interfaces with subcontractors, vendors, and customers as required.
**To be successful in this role you will have:**
+ U.S Citizenship required
+ A Bachelor's degree
+ Minimum 2 years of professional experience in a related field
+ Knowledge of general and corporate business practices, government contracting regulations and principles, and accounting and finance principles
+ Advanced Proficiency in MS Excel
+ Demonstrated ability to work as part of a collaborative team with a focus on high professional standards, strong follow-up and successful project execution
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Preferred knowledge of FAR/DFAR, DCAA compliance and audits
+ Versed in various contract vehicles, i.e., CPAF, CPFF, LOE, FPLOE, FFP, T&M, IDIQs, etc.
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$63.3k-94.9k yearly Easy Apply 6d ago
Assistant Program Manager
Serco 4.2
Remote or Bethesda, MD job
District of Columbia, US Norfolk, Virginia, US Bethesda, Maryland, US Arlington, Washington, US Project/Program Management 18322 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $138224.19 - $230372.84 Description & Qualifications**
**Position Description & Qualifications**
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position is located at Serco's Washington D.C. location and will serve on a dynamic team, supporting the Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.
Dixon Hicks, former submarine major command and commanding officer, *************************************** , leads the Submarine Industrial Base (SIB)/Maritime Industrial Base (MIB) support for this high-performing contractor team supporting NAVSEA.
**This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance.**
**_Team Submarine's Submarine Program Offices are responsible for_** :
The acquisition of **COLUMBIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The acquisition of **VIRGINIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The **SSN(X) Office** is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.
Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.
**_Serco-NA is seeking a motivated individual to provide help to the MIB Program Manager for PEO SSBN/ASN-RDA._** This individual will assist in engaging with the government in assisting them accomplish their mission related to the Columbia Class Program Support as well as the Maritime Industrial Base. The primary focus will be managing the support of contractors supporting the government as a Program Manager. This position will be filled in the DMV region.
**In this role, you will:**
+ Support the PM in the day-to-day operations within the program to include, but not limited to:
+ Job Description development
+ Resume review and interviews followed by hiring recommendations.
+ Human Resource Actions to include employee corrective action.
+ Interfacing with the government and understanding their requirements.
+ Onboarding and off-boarding processes
+ Compiling, editing and submission of weekly, monthly and annual reports.
+ Contract management to include subcontractors.
+ Timecard management.
+ Tracking training requirements.
+ Financial management.
+ Employee recognition.
+ Using your experience and submarine expertise, provide support, as needed, to all government and contractor support personnel.
+ The ability to work with minimal supervision.
+ Proficiency in preparing, selecting, organizing, and presenting information concisely.
+ Ability to work well within a time sensitive environment.
+ Professionally develop junior and senior personnel.
+ Research, analyze and provide recommendations on possible courses of action on multiple topics.
+ Provide training, as requested by the customer, to government and contractor support personnel on submarine operation, construction, risk management, and certifications.
+ 10% travel required.
**To be successful in this role, you will have:**
+ A current DoD Secret or above security clearance.
+ A bachelor's degree.
+ At least five years of Program Management experience.
+ Demonstrated ability to work with senior management (GS-15+)/Flag Level.
+ Business Development Experience is a plus.
+ Experience with US Navy Submarine culture is a plus.
+ Experience with industry.
+ A demonstrated understanding of government and contract relations.
+ An advanced MS Office skillset to include Outlook, PowerPoint, Word, Excel and Teams.
+ Ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.
+ Able to work both independently and within large team environments.
+ Balance a myriad of taskers and be able to prioritize.
+ Understand the challenges and dynamics of remote work.
+ Discretion in performing specified work requirements.
+ Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.
+ Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.
+ May require up to 10% travel.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$51k-70k yearly est. Easy Apply 5d ago
Senior Manager Service Operations - (Hybrid in Herndon, VA)
Serco 4.2
Remote or Maryland job
Herndon, Virginia, US Washington, District of Columbia, US Virginia, US Maryland, US Information Technology 12249 Full-Time Ability to obtain and maintain Secret security clearance Yes - May Consider Occasional/Part Time Teleworking for this position $141213.25 - $282427.55
**Position Description & Qualifications**
**Position Description & Qualifications**
The Senior Manager, Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , **Field Services** , and **Deployment Services** teams. This role is accountable for operational performance, customer service quality, and compliance with corporate standards within a team of approximately 25 people. The position manages timely issue resolution, SLA achievement, backlog reduction, PC software delivery, and the maintenance of corporate PC assets for employees.This is a Hybrid Remote position which requires the employee to work on-site in the Herndon HQ.
**_This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance_**
**In this role you will:**
+ Oversee daily operations of Help Desk, Field Services, and Deployment Services teams.
+ Lead and mentor supervisors, technical leads, and managers supporting each function.
+ Ensure consistent execution of ITIL-based service management processes: Incident, Request, Access, Event, Problem, Change, Escalation/Notification, Customer Satisfaction (CSAT).
+ Drive continuous improvement initiatives to enhance service quality and operational maturity.
+ Manage a service portfolio processing 3,100-3,700 incidents monthly across distributed teams.
+ Maintain budget accountability for assets exceeding $1M.
+ Serve as product owner for evolving support tools and platforms.
+ Champion Serco's customer service standards and quality policies.
+ Ensure SLAs are met to current standards.
+ Collaborate with internal stakeholders to align service delivery with business goals.
+ Monitor performance metrics and ensure compliance with audit and security expectations.
+ Prepare and present performance reports, improvement plans, and operational insights to leadership.
**To be successful in this role you will have:**
+ **Ability to obtain and maintain a DoD Secret security clearance**
+ **Must be a U.S Citizen**
+ Bachelor's degree in information technology, Business Administration, or related field with a minimum of 8 years of experience in IT service operations, with at least 5 years in a leadership role.
+ Or 12 years of experience in IT service operations, with at least 5 years in a leadership role.
+ Demonstrated experience managing service operations teams such as Help Desk, Field Services, and/or PC Imaging/Deployment teams
+ Experience managing contact center solutions, including workforce management, call routing, and performance analytics
+ Strong understanding of ITIL frameworks; ITIL certification preferred
+ Proven budget management and financial stewardship
+ Excellent communication, presentation, and interpersonal skills
+ Familiarity with ServiceNow or similar ITSM platforms
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Strategic thinker with a hands-on approach to operational challenges
+ Ability to lead cross-functional teams and drive change
+ Commitment to continuous improvement and customer service excellence
+ Comfortable working in a fast-paced, multi-channel support environment
+ Experience with supporting Microsoft 365 (M365) is a plus
If you want to join a great team and award-winning company that makes a difference every day, apply now for immediate consideration and discover your place in our world.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
Wright-Patterson AFB, Ohio, US Chicago, Illinois, US Joint Base Lewis-McChord, Washington, US Fairborn, Ohio, US Fort Meade, Maryland, US Dover, Delaware, US Business Systems/Analysis 12238 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position
$85032.41 - $141720.69
**Position Description & Qualifications**
**Position Description & Qualifications**
Serco is excited to continue our support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of the F-35 program, to include development, production, and sustainment.
The F-35 Joint Program Office (JPO) is a joint, multi-national program and is the Department of Defense's (DoD) focal point for defining affordable next generation strike aircraft weapon systems among the United States (U.S.) Air Force (USAF), U.S. Navy (USN), U.S. Marine
Corps (USMC), and U.S. allies currently composed of seven (7) cooperative international partners: the United Kingdom, Italy, Netherlands, Canada, Australia, Denmark, and Norway; as well as Foreign Military Sales (FMS) customers. The F-35 is the next generation strike fighter bringing cutting-edge technologies to the battle-space of the future.
Our AFLCMC/WJ Configuration Manager, located in Wright-Patterson AFB, OH, supports the F-35 AFLCMC/WJ Chief Engineer. The AFLCMC/WJ Configuration Manager is responsible for performing configuration management coordination and documentation actions necessary to track and document the baseline system configuration of the F-35A and all integrated subsystems. Configuration management documentation includes logistics, training, mission planning, and aircraft systems in support of AFLCMC/WJ activities to include continued airworthiness. As such, the Configuration Manager has broad understanding of the current aircraft systems and support systems specifications and be abreast of future changes for the F-35A and report to AFLCMC/WJ Chief Engineer potential risks and issues as well as specific impacts and concerns to the Air Force customers. The AFLCMC/WJ Configuration Manager also serves as a focal point for the F-35 AFLCMC/WJ's file management custodian who is responsible for maintaining all electronic media and documentation required by Air Force Instruction (AFI).
In this role, you will:
+ Attend and/or administer F-35 technical meetings (virtual and site meetings).
+ Preparation of analysis products, trip reports and periodic reports in support of the above duties.
+ Provide recommendations, written papers, and briefs to support the US Air Force (AF) JSF acceptance and airworthiness.
+ Provide white papers and/or PowerPoint briefings in support of AFLCMC/WJ documenting the AF position on F-35A.
+ Provide data recording and analysis of F-35 configuration.
+ Develop written guidance and procedures for file management in accordance with Air Force Instruction (AFI).
+ Provide other deliverables as directed by AFLCMC/WJ Chief Engineer or Director.
+ Provide detailed documentation management of the F-35A Air System to include Vehicle Systems, Weapon Integration, Propulsion, Mission Systems (MS), Off-Board Mission Systems (OMS), Human System Integration (HSI), Training Systems, and Autonomic Logistics (AL).
+ Participate on behalf of AFLCMC/WJ in system engineering technical reviews, Airworthiness, service acceptance, DD-250 and LRIP/Lot contract compliance, track Joint Technical Data (Flight Series data, technical orders), software/block plan configuration management, and configuration review teams.
+ Review and provide analysis of air system change management to include modifications, action requests (AR), software problem and anomaly report (SPAR), deficiency report (DR) and change requests (CR) and track as they progress through contractor and government approval boards. Assist Systems Engineer in the analysis of all contractor provided design documentation. Supports and manages the coordination of these actions with USAF agencies to develop a single service position to the Joint Strike Fighter Program Office (JSFPO).
+ Support preparation of both Unclassified and Classified F-35A briefings to General Officer level USAF stakeholders as directed by the AFLCMC/WJ. Review and comment on JPO databases to include CMPro. Develop and maintain file management system for historical tracking in accordance with AFI.
You will be part of a dynamic team of F-35 JPO staff at Wright-Patterson AFB, OH, who works closely with the customer and other key F-35 National Security and Allied stakeholders to deliver quality F-35 systems.
To be successful in this role , you will have:
+ An Active DoD Secret clearance.
+ An Associates Degree
+ A minimum of 3 years of program experience in aircraft systems or similar configuration management.
+ A minimum of 6 years of experience in program management, technical or business analysis discipline.
+ The ability to provide onsite support at the Wright-Patterson AFB, OH, AFLCMC/WJ, F-35 Joint Program Office (JPO) a minimum of 3 days per week, each week. Onsite days in the JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager.
+ Previous experience in configuration identification, control, audit, and status accounting; DOD configuration management policies, procedures, review cycles, instructions, and standards; engineering change proposal evaluations.
+ Previous experience with development, production, ancillary equipment, ground support equipment, test & evaluation, and fleet operations of a DoD and international acquisition aircraft program.
+ Previous experience evaluating Major Variance Requests, Specification Change Notices, Engineering Change Requests/Proposals, Manufacturing Build Records, Sustainment as Maintained Records and other documents.
+ Previous experience in providing guidance and assistance in configuration management and change control and ensuring that all Class I (Major) changes and variances are properly processed and dispositioned.
+ Previous experience in collecting and maintaining process metrics and reporting techniques to ensure compliance with DOD level Data Management Program policies and procedures.
+ Travel up to 10%.
Additional Desired Skills:
+ Microsoft Offices to include: Outlook,Teams, SharePoint, Excel, Word, and PowerPoint.
If you are interested in supporting and working with our military and a passionate Serco team. Submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$85k-141.7k yearly Easy Apply 6d ago
Project Financial Analyst - (Hybrid)
Serco 4.2
Remote or California job
San Diego, California, US Virginia, US Chesapeake, Virginia, US California, US Chula Vista, California, US Charleston, South Carolina, US Finance 12541 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $63278.16 - $94917.82 Description & Qualifications**
**Position Description & Qualifications**
Serco is seeking a **Financial Analyst** to join our dynamic fast-paced team to handle full life-cycle program finances. This role calls for a well-rounded ambitious self-starter who thrives in a fast-paced, demanding environment. Key attributes we are seeking for this role is the ability to multitask and prioritize deliverables, strong Excel acumen, familiar with financial systems and data warehouses, excellent communication skills, and a desire to learn program finances across various contract types. The selected individual will consistently demonstrate high levels of technical and professional intelligence and quickly assimilate new information. The successful candidate will have a strong work ethic and a drive to influence positive change.
As a Financial Analyst you will be responsible for conducting routine financial analysis supporting multiple projects (e.g. EACs and Customer Deliverables) and ad hoc reporting as required. You will be familiar with a variety of the field`s concepts, practices, and procedures, relying on experience and judgment to plan and accomplish goals. Works under general supervision; typically reports to a supervisor or manager.
**This position will be a hybrid work schedule out of our San Diego, CA, Chesapeake, VA or Charleston, SC office - may consider full time teleworking dependent on selected candidate**
**In this role, you will:**
+ Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets/EACs and schedules.
+ Support accounts receivable as required during the billing processing, to include invoice backup when required.
+ Monitor billing status and unbilled issues, working with Contracts, Accounting and PMO to resolve issues in a timely manner.
+ Oversee preparation of subcontractor and vendor accruals as services/goods are received in accordance with GAAP/IFRS and internal policies to ensure that the project´s cost/commitment is accurately captured and reported internally and externally.
+ Support the monthly business rhythms of both the program and finance organizations, including participating in and supporting meetings and program reviews.
+ Administer formal aspects of program control in accordance with generally accepted accounting principles, corporate policies, and government regulations.
+ Complete finance inputs for project set up and revenue recognition in compliance with contractual terms, conditions and requirements.
+ Liaison between operations and other administrative support organizations on financial issues.
+ Interfaces with subcontractors, vendors, and customers as required.
**To be successful in this role you will have:**
+ U.S Citizenship required
+ A Bachelor's degree
+ Minimum 2 years of professional experience in a related field
+ Knowledge of general and corporate business practices, government contracting regulations and principles, and accounting and finance principles
+ Advanced Proficiency in MS Excel
+ Demonstrated ability to work as part of a collaborative team with a focus on high professional standards, strong follow-up and successful project execution
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Preferred knowledge of FAR/DFAR, DCAA compliance and audits
+ Versed in various contract vehicles, i.e., CPAF, CPFF, LOE, FPLOE, FFP, T&M, IDIQs, etc.
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$63.3k-94.9k yearly Easy Apply 16d ago
Assistant Program Manager
Serco 4.2
Remote or Norfolk, VA job
District of Columbia, US Norfolk, Virginia, US Bethesda, Maryland, US Arlington, Washington, US Project/Program Management 18322 Full-Time Yes - May Consider Occasional/Part Time Teleworking for this position $138224.19 - $230372.84 Description & Qualifications**
**Position Description & Qualifications**
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you! This position is located at Serco's Washington D.C. location and will serve on a dynamic team, supporting the Program Manager for the Maritime Industrial Base (DRPM MIB). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.
Dixon Hicks, former submarine major command and commanding officer, *************************************** , leads the Submarine Industrial Base (SIB)/Maritime Industrial Base (MIB) support for this high-performing contractor team supporting NAVSEA.
**This position is contingent upon your ability to obtain/maintain/transfer an active DoD Secret security clearance.**
**_Team Submarine's Submarine Program Offices are responsible for_** :
The acquisition of **COLUMBIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the class. The program is a major defense acquisition program and is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The acquisition of **VIRGINIA Class Submarines** and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E), Live Fire Test and Evaluation (LFT&E), and Fleet introduction of the U.S. Navy's newest class of nuclear attack submarines. The program is a major defense acquisition program with a total life cycle cost of approximately $336B. Additionally, successful improvement of the Class' capabilities is of significant political importance with Congress and the Office of the Secretary of Defense (OSD).
The **SSN(X) Office** is responsible for the acquisition and design of the future fast attack submarine and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the future submarine. The future Attack Submarine will be designed to retain multi-mission capability and sustained combat presence in denied waters with a focus on greater speed, stealth, and horizontal payloads and salvo rates.
Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.
**_Serco-NA is seeking a motivated individual to provide help to the MIB Program Manager for PEO SSBN/ASN-RDA._** This individual will assist in engaging with the government in assisting them accomplish their mission related to the Columbia Class Program Support as well as the Maritime Industrial Base. The primary focus will be managing the support of contractors supporting the government as a Program Manager. This position will be filled in the DMV region.
**In this role, you will:**
+ Support the PM in the day-to-day operations within the program to include, but not limited to:
+ Job Description development
+ Resume review and interviews followed by hiring recommendations.
+ Human Resource Actions to include employee corrective action.
+ Interfacing with the government and understanding their requirements.
+ Onboarding and off-boarding processes
+ Compiling, editing and submission of weekly, monthly and annual reports.
+ Contract management to include subcontractors.
+ Timecard management.
+ Tracking training requirements.
+ Financial management.
+ Employee recognition.
+ Using your experience and submarine expertise, provide support, as needed, to all government and contractor support personnel.
+ The ability to work with minimal supervision.
+ Proficiency in preparing, selecting, organizing, and presenting information concisely.
+ Ability to work well within a time sensitive environment.
+ Professionally develop junior and senior personnel.
+ Research, analyze and provide recommendations on possible courses of action on multiple topics.
+ Provide training, as requested by the customer, to government and contractor support personnel on submarine operation, construction, risk management, and certifications.
+ 10% travel required.
**To be successful in this role, you will have:**
+ A current DoD Secret or above security clearance.
+ A bachelor's degree.
+ At least five years of Program Management experience.
+ Demonstrated ability to work with senior management (GS-15+)/Flag Level.
+ Business Development Experience is a plus.
+ Experience with US Navy Submarine culture is a plus.
+ Experience with industry.
+ A demonstrated understanding of government and contract relations.
+ An advanced MS Office skillset to include Outlook, PowerPoint, Word, Excel and Teams.
+ Ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.
+ Able to work both independently and within large team environments.
+ Balance a myriad of taskers and be able to prioritize.
+ Understand the challenges and dynamics of remote work.
+ Discretion in performing specified work requirements.
+ Outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.
+ Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.
+ May require up to 10% travel.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
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Cognosante may also be known as or be related to Cognosante, Cognosante Holdings, LLC and Cognosante LLC.