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  • IT Help Desk Analyst + Jr. Encompass Administrator

    Success Mortgage Partners, Inc. 3.8company rating

    Livonia, MI jobs

    Hybrid Role: IT Help Desk Analyst + Jr. Encompass Administrator Employment Type: Full-Time Department: Information Technology Reports To: Director of Technology About Success Mortgage Partners Success Mortgage Partners (SMP) is a fast-paced, family-valued, and service-driven independent mortgage lender committed to empowering employees through collaboration, innovation, and technology. We support both corporate staff and partner branches nationwide, providing exceptional internal service so that our teams can deliver exceptional service to borrowers and referral partners. Position Overview This hybrid position combines Level 1-2 IT Help Desk Support with Jr. Encompass Administration, creating a unique opportunity for a technically skilled mortgage professional to support day-to-day IT needs while also contributing to the ongoing optimization of our Loan Origination System (LOS), Encompass. The ideal candidate brings experience supporting mortgage users, troubleshooting LOS workflows, managing systems access, and resolving both software and hardware issues in a timely and customer-focused manner. Key Responsibilities Encompass Jr. Administrator Responsibilities Provide advanced help desk support and troubleshooting for the Encompass LOS, including issues involving users, workflows, integrations, and third-party vendors. Assist with user support related to mortgage origination tasks and LOS operations with professionalism, urgency, and attention to compliance and software best practices. Support Corporate Trainers and collaborate with Encompass administrators and developers on enhancements, automation, and system improvements. Support, maintain, and troubleshoot vendor permissions and access (DU, LPA, FHA Connection, GUS, credit providers, etc.). IT Help Desk Responsibilities Provide Level 1 & Level 2 technical support via phone, email, ticketing, and remote/in-person assistance. Troubleshoot issues related to: Active Directory & user accounts Windows 10/11, computers, docks, peripherals Microsoft 365, Teams, OneDrive, Outlook VPN connectivity, MFA resets, OKTA VOIP solutions (RingCentral, Teams) Networking basics: DHCP, DNS, IP addressing SharePoint and OneDrive file access/permissions Adobe Acrobat/Reader Manage tickets, escalate when necessary, and ensure timely resolution of user issues. Perform new computer deployments, remote user setup support, and system upgrades. Qualifications Required Minimum 3 years mortgage industry experience, directly supporting mortgage users, systems, or workflows. Minimum 2 years IT help desk experience (Level 1-2), including AD, Windows OS, networking basics, and Microsoft 365. At least 3 years supporting Encompass LOS or other mortgage systems. Ability to troubleshoot, research, and resolve both technical and LOS issues with urgency and professionalism. Strong customer service, communication, documentation, and organizational skills. Preferred Experience supporting Encompass administration, configurations, or automation. Experience with OKTA SSO/MFA, Fortinet, Proofpoint, or CrowdStrike. Familiarity with LOS integrations and mortgage workflow optimization. Ticketing system experience (FreshDesk or similar). Former mortgage processors, loan partners, or similar roles with high technical aptitude are strongly encouraged. Working Conditions This is a hybrid role based out of SMP's Livonia, MI office. Most work can be performed remotely; however, onsite presence and occasional travel may be required for project, training, or support needs.
    $36k-54k yearly est. 3d ago
  • Remote Insurance Fraud Analyst (COLORADO SPRINGS)

    Usaa 4.7company rating

    Colorado Springs, CO jobs

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. We seek to be the 1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a SIU Investigator (mid-level). This is a Desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. This role is remote eligible. However, you must live in a certain territory, such as Colorado, Idaho, Wyoming, Kansas or Missouri . Ideal location would be Colorado Springs. There may be occasional business travel involved. What you'll do: Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims. Participates in the development of fraud prevention strategies. Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims. Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools. Makes recommendations within defined authority guidelines. Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome. Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention. May serve as a resource team member on specific matters through demonstrated skill or training. Assists with the delivery of fraud awareness training initiatives in a defined environment. Handles CAT duty responsibilities as business requires. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma (GED). 2 years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4 years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience. Proven investigatory skills. Experience obtaining statements from various parties to incidents, witnesses, and suspects. Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud. Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems. Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems. Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology. What sets you apart: SIU experience conducting low to complex PNC fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience. Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other. US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $77,120 - $147,390 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. xevrcyc Remote working/work at home options are available for this role.
    $77.1k-147.4k yearly 2d ago
  • AFC Modelling - Data Scientist - Associate - Assistant Vice President

    Deutsche Bank 4.9company rating

    New York, NY jobs

    Job Title: Data Scientist Corporate Title: Associate - Assistant Vice President (ALL ROLES TO BE CONSIDERED) Deutsche Bank benefits from having a highly experienced and dedicated Anti Financial Crime (AFC) function, which performs a crucial role in keeping Deutsche Bank's business operations and global financial services clean from financial crime while serving the interests of the Bank and society. Our regional/global matrix structure allows for flexible responses to challenges in the core areas of: Anti-Money Laundering, Sanctions & Embargoes, Anti-Fraud, Bribery & Corruption, Investigations & Intelligence, Monitoring & Screening, and Risk Assessment. Our AFC Team will provide you with opportunities to learn, grow and define your career. We foster an open, diverse, and inclusive team culture, that is engaged and well-supported for prosperity and enjoyment of a life/work balance. What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs What You'll Do Responsible for Driving and execution of the Anti-Money Laundering (AML) Transaction Monitoring Americas data strategy in line with the Global Data Strategy/Framework Develop and evolve platform reporting statistics/data to monitor ongoing model success Perform 'deep dives' to interpret data quality issues, identify remediation and track to resolution Work with Business (1LOD) to understand the products being offered and define specifications/red flags for Transaction Monitoring models Review and address open AML TM findings in a timely fashion Skills You'll Need Bachelor's/Master's degree in Computer Science, Data Science, Management Information System (MIS), Information Management, or equivalent Previous relevant experience conducting data science or Model Development in a business setting Excellent programming skills, predominantly across the Python/Anaconda suite (Scikit-learn, Pandas, Numpy) Excellent analytical and data science skills, including ability to independently drive research Experience in Financial Crimes space Demonstrated experience in Relational databases, Structured Query Language (SQL), Big Data Hadoop, Hive Query Language (HQL), Data visualization tools Skills That Will Help You Excel Flexible and able to adapt to urgent deliverable timelines A positive outlook in a goal-oriented organization Able to demonstrate analytical, judgment, and research skills Meticulous with a strong attention to detail and the ability to multitask Expectations It is the Bank's expectation that employees hired into this role will work in the New York City office in accordance with the Bank's hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in New York City is $110,000 to $150,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
    $110k-150k yearly 3d ago
  • Hybrid Senior Fiduciary Litigation Counsel - Lead Strategy

    Northern Trust Corp 4.6company rating

    Chicago, IL jobs

    A global financial institution is seeking a Senior Legal Counsel for Fiduciary Litigation in Chicago. This hybrid role involves managing litigation matters, advising on strategy, and conducting research. Candidates must have significant experience in fiduciary litigation and a valid Illinois law license. Strong communication and leadership skills are essential. Competitive salary range includes a comprehensive benefits package. #J-18808-Ljbffr
    $111k-146k yearly est. 2d ago
  • Senior Structured Finance & Funding Lawyer - Remote

    Guggenheim Partners 4.2company rating

    Chicago, IL jobs

    A global financial services firm is seeking a Senior Transaction Lawyer to support structured finance operations in Chicago. The role involves drafting and negotiating key financial documentations and collaborating with various teams to mitigate legal risks and ensure compliance. Candidates must possess a Juris Doctor degree, at least 10 years of relevant experience, and be licensed in New York or Illinois. The salary ranges from $150,000 to $250,000 annually, reflecting both experience and location. #J-18808-Ljbffr
    $150k-250k yearly 3d ago
  • Trust Administration Officer II

    City National Bank 4.9company rating

    New York, NY jobs

    WHAT IS THE OPPORTUNITY? This is an entry level Personal Trust Officer position, responsible for administering personal trust accounts such as testamentary/intervivos trusts, foundations and agency accounts in accordance with terms specified in the trust instrument. Under general guidance from the trust team, opens and maintains estates, trusts, agency accounts and guardianships. Become familiar with the governing document to interpret terms, responsibilities and duties of the Bank. Receive guidance in understanding provisions of the documents and strategies associated with the assigned accounts. Develop and maintain relationships with clients to help execute day to day administrative functions. Maintain up-to-date knowledge of account activity by reviewing various reports. Seek guidance on tax and administration issues. WHAT WILL YOU DO? * For Trusts where CNB is trustee, reviews and revises paperwork from sales team (e.g., agreements, fee schedules, transfer proxies, receipt of assets, ensure accurate cost basis and tax acquisition dates, obtain any missing information and signatures, etc.). Make corrections and additions to ensure accuracy. * Prepare new account paperwork, as required. * Analyze anticipated income to insure sufficient cash is maintained to meet beneficiary distributions, banks fees, trust bills, etc. * Obtain missing documents from clients. * For Trust accounts, initiate annual administrative review of accounts. Review files for completed forms, codes, review payments and transactions and for accuracy. Review forms to ensure they are consistent with the Trust Document. * Produce and review various tax reports for clients and intermediaries. Research tax deficiency notices. Pay estimated taxes and allocates tax payments between principal and income, file returns, and maintains tax calendars. Communicate with Tax Vendor and external intermediaries. * Gather data for account reconciliation, ensuring distribution requirements are met for charitable trusts, computes distribution amounts for uni-trust accounts and reviews fee agreements between the bank, clients, and Co-Fiduciaries. * Complete discretionary distribution requests. Submit formal requests to the Trust Officer for approval. * Coordinate set up, tracking, and monitoring of personal property inventory; real estate, mineral, oil and gas, intellectual properties, and special financial assets. (i.e., notes, loans, partnerships, etc.) * Provide client service by responding and researching client and colleague inquires by phone, email, and written communications. * Respond to advisors and intermediaries regarding the administration and maintenance of accounts. * Fields phone calls from clients and intermediaries. * Review documents and responses to compliance department, audit and OCC inquiries after research is performed by TA. * Gather information from clients for projects. * Prepare draft correspondence letters and memos. * Maintain new account logs. * Follow appropriate Regulation 9 process. * Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 3+ years of experience in financial services required * 3 + years of basic computer experience (e.g. Microsoft Word, Excel, Outlook) required *Additional Qualifications* * 3+ years of experience in trust administration preferred * Strong written and verbal communications skills * Ability to gather, arrange, compile, interpret, analyze, summarize and evaluate information and data to identify opportunities and formulate conclusions and recommended actions * Ability to set priorities, and objectives * Trust Certificate and/or CTFA a plus *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $71,825 - $114,734 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. \#LI-DN1 \#CA-DN1
    $71.8k-114.7k yearly 60d+ ago
  • Senior Architect/ Technologist

    Baird Consulting Group 4.7company rating

    Maryland jobs

    We are seeking a visionary and technically proficient Senior Technologist to lead the evolution of our software systems and technology strategy. This role combines high-level architectural oversight with hands-on leadership of our development teams. The Senior Technologist will drive innovation across our platforms, align technology with business goals, and ensure the scalability, performance, and maintainability of our applications and infrastructure. Key Responsibilities: Lead, mentor, and develop a multidisciplinary team of software engineers, fostering a collaborative and high-performance engineering culture. Serve as the principal architect for the organization's core applications, providing direction on system design, frameworks, tools, and development methodologies. Oversee full software development lifecycle processes-from requirements gathering and design to implementation, testing, and deployment. Architect and implement enterprise-grade solutions using C#, .NET, ASP.NET, PowerBuilder, SQL Server, and MongoDB. Design efficient and reliable database structures and optimize data access strategies for performance and scalability. Champion software development best practices, including code quality, testing, and secure coding standards. Evaluate emerging technologies and make strategic recommendations for adoption, contributing to long-term technology planning. Own the technology strategy for benefits and payroll systems, ensuring compliance, accuracy, and ongoing optimization. Collaborate with product managers, HR, finance, and executive leadership to align technology with organizational goals. Conduct code reviews and architectural assessments to ensure software quality and team growth. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent experience). X+ years of progressive experience in software development, with demonstrable expertise in C#, .NET, ASP.NET, PowerBuilder, SQL, and MongoDB. Prior experience in a leadership or senior technical role, ideally overseeing cross-functional development teams. Deep understanding of software architecture, enterprise patterns, and system integration. Experience managing or integrating payroll and benefits systems is highly desirable. Strong communication and interpersonal skills; capable of translating technical concepts for non-technical audiences. Strategic thinker with strong problem-solving abilities and a track record of delivering reliable, scalable solutions. Professional certifications (e.g., PMP, Microsoft Certified Solutions Architect) are a plus. Benefits: Competitive compensation package commensurate with experience. Comprehensive healthcare benefits (medical, dental, vision). 401(k) with employer matching contributions. Generous PTO policy including vacation, sick leave, and paid holidays. Support for professional development, including training and certification reimbursement. Flexible work arrangements, including remote work options. How to Apply: Please submit your resume and a cover letter detailing your qualifications, experience, and notable projects to: 📧 lawrencebaird@baird CG.com or ********************************** Baird Consulting Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
    $111k-139k yearly est. 2d ago
  • Remote Equity Trader Position

    T3 Trading Group 3.7company rating

    Pleasant Hills, PA jobs

    NOW Accepting Applications for Prop Trading Professionals Considering an exciting new career as a professional trader? T3 Trading Group, LLC (****************** is a Registered SEC Broker-Dealer & Member of FINRA/SIPC. We are recruiting hardworking, entrepreneurial entry level-traders for remote positions in our nationwide Trading Group. Trading with T3TG Our goal is to help every trader maximize their potential through: In-depth education in technical analysis, tape reading, money management, market psychology, and other essential topics Cutting edge technology including access to multiple trading platforms, ‘dark' and ‘lit' execution venues, plus black box/algorithmic systems Daily trading reviews with experienced traders for individualized help An open and friendly team environment A competitive payout structures Required Qualifications College degree with a competitive GPA Passion for financial markets Strong analytical skills Team-oriented mentality A focused, entrepreneurial personality Experience in sports or other competitive endeavors like gaming preferred but not required Prior trading experience is not required Professional Trading Benefits As a professional trader with T3TG you get: Access to firm capital for superior leverage to traditional retail brokerage accounts. A community of like-minded seasoned professionals to trade alongside. Avoidance of traditional retail restrictions such as the Pattern Day Trader (PDR) rule and short sale restrictions. Access additional capital and potential full-backing based on your performance. Regulatory Requirements To trade the firm's capital, equities and options traders must pass the Securities Industry Essentials (SIE) and Series 57 top off exams to obtain the Securities Trader Representative registration. We are happy to sponsor all qualified candidates to take the exams. Additionally, all traders must complete FINRA Registration paperwork and applicable background checks. About T3TG T3 Trading Group, LLC, a unit of T3 companies, is a Registered SEC Broker-Dealer and Member of FINRA/SIPC. Established in 2007 and registered in 2010, it holds licenses in 53 U.S. States and Territories. T3's office headquarters is located at 88 Pine Street in the heart of New York City's famed financial district. Please Note: Proprietary trading is not for everyone. However, it can be a great fit for entrepreneurial spirits with superior work ethic and discipline. Historically, we have sponsored H1B visas on a case-by-case basis and generally require 12 months remaining on any OPT Visa. How to Apply If interested, please contact Paolo Fontana at ************ or ***************************
    $64k-120k yearly est. Easy Apply 60d+ ago
  • Senior Legal Counsel (Tech & Banking) - Hybrid

    Northern Trust Corp 4.6company rating

    Chicago, IL jobs

    A distinguished financial institution in Chicago is seeking a Senior Legal Counsel to provide legal advice on technology matters. The role involves contract negotiations, collaboration with business units, and requires a JD and 10 years of experience. The ideal candidate has deep knowledge of technology contracts in a regulated environment and will work in a hybrid model. Competitive salary and benefits are offered. #J-18808-Ljbffr
    $98k-129k yearly est. 3d ago
  • Risk & Controls Consulting Intern (Summer 2026)

    Clark Schaefer Hackett 3.9company rating

    Cincinnati, OH jobs

    Intern - Risk & Controls Consulting (Summer 2026) Clark Schaefer Consulting a division of Clark Schaefer Hackett You will perform real world, firsthand, tasks and play a key role within Clark Schaefer Consulting. You will support and assist consulting professionals in ensuring excellent client service, compliance, and effective governance within a variety of industries while being trained on the industry's leading software. You must be a current undergraduate who is ambitious about service excellence and a future career goal of working in Risk & Controls Consulting. Duties and Responsibilities: Control documentation and testing - assist in documenting internal control processes and procedures, support testing of internal controls and maintaining testing documentation, help prepare control matrices, and document test results and maintain supporting evidence for a multitude of projects including internal audit engagements and System & Organization Controls (SOC) examinations. Risk assessment support - assist in conducting risk assessments, help identify potential risks in business processes, develop test procedures to respond to identified risks, and help maintain risk registers and related documentation. Process improvement - assist in identifying process improvement opportunities and aid in documenting process inefficiencies. Develop an understanding of the internal workings of business and consulting. Develop and uphold working relations with associates and clients while demonstrating your professionalism working in a business atmosphere. Assist with the development of project plans, methodologies, and work programs, as needed. Communicate effectively as you collaborate with other highly skilled professionals to complete work, provide quality deliverables, and achieve objectives. Participate in training sessions to develop skills and relevant knowledge. Participate in firm networking events. Other duties as assigned. Education and Experience: Required: Pursuing a Bachelor's and/or Master's in Accounting or related degrees Strong analytical and critical thinking skills Strong academic credentials Ability to learn new concepts and technology quickly Ability to listen and communicate effectively, both orally and in writing Knowledge of computers and various Microsoft programs Preferred: Previous internship or related experience Pursuing CPA requirements Competencies: Passion for consulting with the ability and willingness to understand and apply learned consulting strategies Strong interpersonal, teamwork, and leadership skills Good analytical, conceptual, and critical thinking skills to detect problems and apply knowledge to identify appropriate solutions Must be eager to learn, initiative-taking, flexible, accountable, and can effectively manage multiple tasks at one time Ability to work under pressure and manage tight deadlines A passion for excellent client service Excellent organizational and time-management skills Knowledge of computers to operate effectively with PowerPoint presentations, Excel spreadsheets, and Microsoft Outlook Ability to maintain confidentiality and exercise discretion Adaptable and flexible in the face of changing client needs or new information Self-driven in a remote working environment Ready to Launch Your Career? Join a firm that's big enough to offer complexity, yet small enough for you to make an impact. Let us help you build the foundation for a successful career in consulting. #LI-BM1
    $32k-38k yearly est. 60d+ ago
  • Real Time Analyst

    Community Choice Credit Union 3.7company rating

    Farmington Hills, MI jobs

    Real-Time Analyst (RTA) Do you thrive in a fast-paced environment where your quick decisions and sharp analysis directly impact member experience? Join our team as a Real-Time Analyst (RTA) and become the heartbeat of our contact center operations. As the central command for intraday performance, you'll monitor live conditions, adjust staffing, and communicate critical updates to ensure our members receive timely, exceptional service across phone, chat, and digital channels. This is the perfect opportunity for someone with strong analytical skills, a keen eye for detail, and the ability to stay cool under pressure. What You'll Do Optimize Service Levels: Monitor real-time call, chat, and email queues to keep service levels, ASA, and occupancy goals on track. Manage Intraday Staffing: Adjust schedules, breaks, or queue assignments to respond quickly to spikes in volume or staffing gaps. Track Adherence: Ensure team members are following schedules and escalate significant deviations as needed. Analyze Trends: Review intraday data, publish dashboards and hourly reports, and recommend adjustments to forecasts or staffing plans. Collaborate & Communicate: Act as the bridge between workforce planning, operations, and leadership during the day. Incident Response: Be the first line of response during outages, spikes, or system issues by activating protocols and supporting recovery efforts. What We're Looking For Education & Experience: Associate or Bachelor's degree in Business, Finance, Operations, or related field preferred. 2+ years of contact center experience, ideally in workforce management or operations support. Experience with workforce management platforms such as NICE, Verint, or Calabrio. Technical Skills: Strong Excel and reporting skills. Familiarity with telephony systems (e.g., Five9, Genesys, Avaya). Solid understanding of ACD metrics, service levels, and staffing models. Soft Skills: Excellent communication and stakeholder management. Analytical mindset with attention to detail. Ability to multitask in a high-pressure environment. Adaptability when conditions shift. Why Join Us? Hybrid or remote work flexibility (based on business needs). Opportunity to make a direct impact on member experience every single day. Work in a collaborative environment where your insights are valued. Professional growth in workforce planning and contact center operations. Key Success Measures % of intervals meeting service level targets Schedule adherence accuracy Speed of response to intraday changes Clear, timely communication during escalations Accuracy and integrity of real-time reporting 👉 Ready to play a critical role in keeping our contact center running at its best? Apply today and help us deliver the service excellence our members deserve!
    $31k-41k yearly est. Auto-Apply 60d+ ago
  • CAO Business Effectiveness- Operational Forum

    Canadian Imperial Bank of Commerce 3.8company rating

    Chicago, IL jobs

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing The CAO Business Effectiveness - Operational Forum is responsible for driving operational excellence across the organization by leading the design, implementation, and continuous improvement of the Operational Forum. This role will facilitate cross-functional collaboration, identify process improvement opportunities, and ensure alignment with strategic objectives. The ideal candidate will possess strong analytical skills, exceptional stakeholder management abilities, and a passion for operational efficiency. Opportunity for entrepreneurial role to take ownership of forward progress. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you'll succeed * Operational Forum Leadership * Lead the planning, coordination and facilitation of the Operational Forum, ensuring relevant stakeholders are engaged and objectives are met * Develop and maintain the forum agenda, track action items and ensure follow up on key decisions and deliverables * Manage regular reporting to Senior Management and escalation of any concerns * Drive sponsorship of new initiatives related to efforts derived from the session * Process Improvement * Identify, scope and lead process improvement initiatives to enhance efficiency and drive the client experience * Stakeholder Engagement * Build strong relationships with cross functional teams and senior leaders to ensure alignment and drive accountability * Act as a trusted advisor to forum participants, facilitating open communication and constructure problem solving * Documentation and Communication * Prepare high quality documentation, presentations and communications to support forum activities * Develop messaging to both senior management and a communication plan for updates to the Bank as a whole * Ensure accurate record keeping of forum discussions, decisions and outcomes Who you are * You have a bachelors degree in business, operations management, or a related field. MBA or equivalent an asset. * You possess 10+ years experience in business effectiveness related roles, process improvement, commercial banking or operational roles. * You have proven experience facilitating cross functional meetings or forums. * You portray strong analytical, problem solving and project management skills. * You demonstrate excellent communication, presentation and interpersonal skills. * You have the ability to influence without authority and drive change across diverse teams. At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $175,000 - $200,000 for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. This position does not offer visa sponsorship. #LI-TA California residents - your privacy rights regarding your actual or prospective employment What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. * We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. * Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. * We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. * Subject to plan and program terms and conditions What you need to know * CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact ********************************** * You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. * We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location IL-120 S LaSalle St Employment Type Regular Weekly Hours 40 Skills Business Effectiveness, Business Processes, Communication, Critical Thinking, Customer Experience (CX), Leadership, Long Term Planning, Project Management, Strategic Objectives
    $175k-200k yearly Auto-Apply 21d ago
  • Assistant Manager, US Product Analytics & Optimization

    Western Union 4.5company rating

    New York jobs

    Assistant Manager, US Product Analytics & Optimization - NYC, New York (Hybrid) Are you customer-obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Product Strategy Team at Western Union. Western Union powers your pursuit. We are seeking an Assistant Manager to drive product analytics, production quality management, and experience optimization for our US digital experience. In this role, you will help identify, surface, and resolve critical issues across the customer journey to ensure stability, improve funnel performance, and improve the experience for our customers. You will collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience. Role Responsibilities Assist with successfully developing product strategy, manage product offerings including value proposition, features, functionality, pricing and distribution for the core domestic business, C2C money transfers across all channels (retail, phone, web). Perform thorough production testing across the US experience to proactively identify and surface issues. Report, prioritize, and support resolution of critical issues, working closely with engineering and operations teams. Monitor error spikes in production, coordinate timely fixes, and safeguard customer experience stability. Drive improvements to the customer experience (from inception through execution) based on analytics and testing, not only fixing the root cause of the problem, but taking the customer experience to the next level. Track funnel metrics to measure stability, identify conversion issues, and recommend improvements. Partner with the US Regional Product Lead to generate funnel analytics and insights that guide prioritization and optimization efforts. Role Requirements Bachelor's degree in Business, Marketing, Communications, or similar discipline. 3+ years of experience in product management, quality assurance, or related discipline, with a focus on digital products. Proven ability to test, identify, and resolve issues in live production environments. Strong analytical skills with experience in funnel analysis and performance tracking. Comfortable working cross-functionally with engineering, operations, and product leadership. Excellent problem-solving, communication, and organizational skills. Ability to balance proactive issue detection with long-term platform and product stability goals. We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ********************************** Salary The base salary range is $81,900.00 - 109,200.00 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (*************************************************** Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your US specific benefits include: Flexible Time off Medical, Dental and Life Insurance Parental Leave Global Adoption Assistance 4% Western Union Contribution to 401K Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-RM1 Estimated Job Posting End Date: 12-31-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
    $81.9k-109.2k yearly Auto-Apply 52d ago
  • Mortgage Loan Processor - Remote Opportunity

    Town & Country Bank 4.2company rating

    Decatur, IL jobs

    Town and Country Bank is seeking an experienced Mortgage Loan Processor to ensure timely and accurate packaging of all mortgage loan files while providing a high level of customer service. This position may be worked out of one of our branch locations in Illinois or can be remote. ABOUT US: At Town and Country our mission is to empower the financial well-being of our communities, one person at a time. The culture at Town and Country is built on our shared core values - Teamwork, Achievement, Passion and Positive Thinking. Teamwork means we work together to achieve a common purpose. Achievement means we are results-oriented and achieve success by reaching and exceeding our goals. Positive thinking means we exhibit a positive attitude and strive to maintain an upbeat and fun work environment. Passion means we love what we do and understand the importance of our role in relation to the direction and purpose of the organization. We hire, review, reward, and recognize our teammates based on these characteristics, so it's important that you share these values in order to be part of our team. ESSENTIAL FUNCTIONS AND DUTIES: · Ensures that applications are processed in a timely and accurate manner. · Analyzes, verifies and completely develops applicant information to support the underwriting and approval process. · Generates loan documents using computer software and ensures that all necessary loan disclosures are provided to customers. · Maintains follow-up on all required documents for loan closings. · Engages with sales staff regularly to meet customer needs. · Examines overall loan documentation to determine applicant's qualifications for approval review. · Reviews Automated Underwriting System Findings (multiple systems used in secondary marketing) to ensure that all requirements have been satisfied prior to loan approval. · Monitors and reports any deficiencies in loan documentation as required by the pre-closing quality control checklist to ensure continued relationships with all applicable investors. QUALIFICATIONS: · Minimum one year experience in mortgage lending processing. · Knowledge of FHA, VA, USDA, state and federal lending regulations required. · Excellent verbal and written communication skills. · Strong knowledge of computers, imaging systems and software programs including Microsoft Word and Excel. · Exceptional attention to detail, organization and time management skills. EDUCATION: · Associate's degree in related field or equivalent experience.
    $40k-50k yearly est. Auto-Apply 60d+ ago
  • 2026 Quantitative Investing Internship Program

    T. Rowe Price 4.5company rating

    Baltimore, MD jobs

    External Description: The T. Rowe Price internship program includes a formal orientation, peer and senior mentor assignments, and formal learning opportunities. In addition to the work assignments within the assigned department, interns also gain exposure to associates and senior leaders across the firm through an executive speaker series, networking and social events, and engagement with our Business Resource Groups. You will be placed into the Quantitative Equity department for the duration of the 10-week program with exposure to a variety of areas: Quantitative Factors Stock Selection Models Portfolio Management and Attribution Alternative Data Analytical and Quantitative Research Projects Responsibilities Support analytical and quantitative projects within TRPIM Quat Use data to support the quant team's investment research agenda concerning risk evaluation or the investment decision making process Data visualization Qualifications Required: Full time student pursing a bachelor's degree with an expected graduation date of December 2026 - May/June 2027 Demonstrated programming skills or aptitude, especially with R, MATLAB, Python and object-oriented programming Major: Computer Science, Engineering, Economics, Mathematics, Statistics, Physical Sciences, or Quantitative Finance study Preferred: Intellectual curiosity or knowledge of investments, portfolios, and quantitative analysis Minimum GPA: 3.5 Overall Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). FINRA Requirements FINRA licenses are not required and will not be supported for this role. Work Flexibility This role is eligible for hybrid work, with up to one day per week from home. City: State: Community / Marketing Title: 2026 Quantitative Investing Internship Program Company Profile: Location_formattedLocationLong: Maryland, US CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions • Flexible and remote work opportunities • Health care benefits (medical, dental, vision) • Tuition assistance • Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
    $81k-114k yearly est. 60d+ ago
  • Lead Associate Principal, Database Administration

    The Options Clearing Corporation 4.9company rating

    Chicago, IL jobs

    What You'll Do: This role will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards. Participate in and contribute to all phases of systems development projects. Monitor and tune database and database application performance. Primary Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. * Assists with the design, implementation, and maintaining databases * Manage database performance and disk usage * Provides support in database access methods * Provides consultation support in database analysis, modeling, coding, and production problem resolution. * Develops maintenance, backup and recovery procedures and documentation * Participates in Disaster Recovery drills * Provides Primary On-Call Support for production problems * Understands and supports corporate data standards * Recommends and assists with new DBMS and operational standards. * Participates in testing and in evaluations of new software and software release upgrades * Supports business studies, proposal teams and costing/feasibility studies * Prepares system documentation * Maintains metadata repositories * Other duties as assigned Supervisory Responsibilities: * None Qualifications: The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions. * [Required] 3+ years' experience developing and maintaining complex applications that make extensive use of a supported database technology or 3+ years' experience as an associate DBA * [Required] Well versed in all phases of Systems Analysis and Design * [Required] Experienced in two or more programming languages and two or more scripting languages * [Required] Practiced at Entity/Relationship or Object modeling and translation to physical database designs * [Required] Proficient in DML, DDL, and database utilities for at least two DBMS technologies * [Required] Proficient in all access methods of a DBMS as well as the underlying operating system access methods * [Required] Knowledge of hardware and operating system capabilities within one Environment * [Required] Understanding of all software subsystems (DBMS, TP Managers, etc.) for one environment * [Required] Accepts ownership in assignments, team, and company and takes initiative outside immediate area of responsibility * [Required] Speed / Sense of Urgency -Contributes additional effort when necessary to get the job done and to help others meet their objectives * [Required] Seeks additional responsibility, shows initiative to learn every aspect of the job, and strives to become a mentor to others in area of expertise * [Required] Communicates openly and effectively. Challenges established practices appropriately * [Required] Ability to maintain composure under pressure and avoid defensive or irritated or reactions in challenging situations Technical Skills: * [Required] 7+ years' experience with PostgreSQL (preferred EnterpriseDB (EDB) version) * [Required] 3+ year' Terraform, Ansible, Jenkins & CI/CD skills * [Preferred] 3+ years' experience with CTE(CipherTrust Transparent Encryption), Barman (EDB Backup and Recovery Manager) and AWS * [Preferred] 5+ years' experience with DB2 LUW; preferably on Red Hat Linux * [Preferred] 1+ years' experience with SQL Server * [Preferred] 1+ years' experience with MySQL/MariaDB * [Preferred] 1+ years' experience with DB2 in a z/OS environment Education and/or Experience: * [Required] bachelor's degree (or equivalent) in Computer Science, Engineering, Mathematics, or Business * [Preferred] Related financial industry experiences Certificates or Licenses: * [Preferred] PostgreSQL Professional Certification * [Preferred] IBM Certified Database Administrator - DB2 for Linux UNIX and Windows About Us The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at *************** Benefits A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include: * A hybrid work environment, up to 2 days per week of remote work * Tuition Reimbursement to support your continued education * Student Loan Repayment Assistance * Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely * Generous PTO and Parental leave * 401k Employer Match * Competitive health benefits including medical, dental and vision Visit ************************************************ for more information. Compensation * The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education. * In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. * We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on ********************** * All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed. Salary Range $131,800.00 - $186,300.00 Incentive Range 8% to 15% This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance. Step 1 When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume. Step 2 You will receive an email notification to confirm that we've received your application. Step 3 If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. For more information about OCC, please click here. OCC is an Equal Opportunity Employer
    $131.8k-186.3k yearly Auto-Apply 60d+ ago
  • Vice President, Office of the Chairman and CEO

    Blackrock 4.4company rating

    New York, NY jobs

    **About this role** **Vice President, Office of the Chairman and CEO** The Chief of Staff team for the Chairman and CEO is responsible for the overall management of the Chairman and CEO's priorities, including i) evaluating, agreeing and preparing for the CEO's client and public engagements; ii) helping to drive key strategic initiatives on behalf of the CEO and senior leadership; iii) managing the relationship with BlackRock's Board of Directors. **About this position** The Vice President will manage the daily operations of the CEO Chief of Staff team, with a primary focus on overseeing workflows for evaluating engagement requests, replying to correspondence and creating briefing materials. The role acts in close partnership with the CEO Chief of Staff to ensure that all initiatives, both strategic and tactical, are executed efficiently, timely and with excellence in accordance with the high standards of the CEO. This role reports to the CEO Chief of Staff. **Key responsibilities** + **Team Operations & Management:** Oversee and provide quality control across the team workflow including identifying incoming requests and actions, assigning follow-up to the team, and ensuring completion of all actions to the highest standard of quality and timeliness. Lead and facilitate regular team meetings (Monday, Wednesday, Friday) in order to ensure clear and fluid communication amongst the team. + **Briefing Memo Process & Quality Control:** Own the quality control and timely delivery of CEO briefing materials, including trip books and weekend briefing packs (delivered every Friday); as needed, help the CEO Chief of Staff review and sign off on materials to ensure completeness and relevance. + **Calendar Oversight & Guidance:** Maintain the forward-looking travel calendar in close coordination with the CEO's Admin Business team; monitor CEO's calendar for new meetings and changes; interface with the Admin Business team to manage real-time scheduling needs and answer questions. + **Items to Review (ITR) & Correspondence Management:** Oversee the CoS team member responsible for real-time monitoring of the CEO's incoming invitations, emails and requests; oversee the compilation and processing of weekly review items, ensure appropriate and timely replies to correspondence. + **Complex Client Engagement:** Assist with select strategic initiatives in partnership with the CEO Chief of Staff or other executives; project manage high-priority projects. **Skills and qualifications** + Highly organized with the ability to track multiple tasks to completion, across different stakeholders and timelines with a keen attention to detail. + Use judgment to solve problems, quickly pivot and adapt to changing priorities in a fast-paced environment. + Build strong, respectful relationships with team members, peers and leaders across the firm. + Positive "can-do" attitude, team player. + Derive professional satisfaction operating behind-the-scenes. + High degree of professional discretion and integrity. + Excellent editing skills. + Proficient with the Microsoft Office suite. + Committed to being in the office 5 days per week. + 6-8+ years of relevant experience For New York, NY Only the salary range for this position is USD$137,500.00 - USD$194,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance. **Our benefits** To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. **Our hybrid work model** BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. **About BlackRock** At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (****************************** | Twitter: @blackrock (****************************** | LinkedIn: ********************************** BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC's Know Your Rights poster and its supplement (************************************************************************************************************ **and the** **pay transparency statement (************************************************************************************************* **.** BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (**************************************************************************************** . BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
    $137.5k-194k yearly 10d ago
  • Remote Commercial Collections LARGE BALANCE

    Greenberg Grant Richards Inc. 3.9company rating

    Chicago, IL jobs

    Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating. We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure. Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Vacation/PTO No nights and weekends Off early on Friday's Weekly Meetings and Coaching Weekly Contests Responsibilities: Understands and applies the terms of clients contracts Notate and pursue successful resolution of defaults Contact business owners by phone and email to resolve delinquency issues Communicate and build trust to overcome objections and resolve the debt Advise business owners of potential actions surrounding defaults Ensure compliance with all laws associated with recovery Meet daily call expectations of 100+ with accounts worked Call debtors to secure payments on past-due accounts Knowledge of skip tracing and asset searches preferred Successfully manages a queue of 200+ Must have the ability to exceed daily, weekly, and monthly expectations consistently Must follow established policies & procedures Must take direction well and be self-motivated Other duties as assigned Qualifications: High School Diploma or Equivalent (G.E.D.) 2 years of collection experience preferred Excellent telephone and customer service skills Working knowledge of Microsoft Office programs including Outlook, Word and Excel. This is a remote opportunity Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About Greenberg, Grant & Richards, Inc.: Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you! Once you get in, you'll never leave. If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Paid Time Off No nights and weekends Off early on Friday Flex Time / PTO Employee Driven Culture Salary Description $36,000 to $100,000 per year (plus commission
    $32k-38k yearly est. 60d+ ago
  • Commercial Closing Specialist, Vylla

    Carrington Mortgage 4.5company rating

    Coraopolis, PA jobs

    Come join our amazing team and work from home! The Commercial Closing Specialist will be responsible for completing closing tasks of a property from contract to sale. Also responsible for all communication between parties, compiling fees, ensuring seller documentation is signed and completed per underwriter instructions, as well as all title and lender clearance items to insure of a timely sale and funding of the real estate owned (“REO”) property and/or refinance transactions. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position is $34.00 - $40.00 an hour plus monthly incentive. Pay is based on job-related knowledge, skills, experience, and other relevant factors. What you'll do: • Manage assigned commercial pipeline orders to order searches, issue the title commitment, manage the clearance process, prepare closing statements, and other matters to assure an efficient process is executed and closings are completed in a timely manner. • Work with Management to assure clients and their representatives are quickly responded to and treated with the utmost professionalism. • Comply with relevant regulatory practices surrounding the title and settlement business. • Train personnel as necessary as assigned by management to support the business objectives. What you'll need: • High school diploma or equivalent work experience. Bachelor's degree preferred • State title / escrow licenses preferred • Two (2) to five (5) years' of title, settlement services or mortgage experience. • Refinance closing experience preferred. Our Company: Vylla Title, LLC is part of The Carrington Companies. We are a full service title agent committed to providing the highest level of service. Our national footprint and full-service model offer a truly progressive approach to managing transactions and creating extraordinary experiences every step of the way. We offer a broad array of services for residential and commercial transactions, with years of expertise to serve many unique client needs. We love what we do and offer an exceptional place to work where you can be part of a strong team. That's why we say we're not just a team, but a “Vyllage.” Accelerate your career and join our Vyllage today! To read more visit: ******************* What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. #Carrington #LI-GV1
    $34-40 hourly Auto-Apply 9d ago
  • Mortgage Loan Servicing Representative (Hybrid)

    NIH Federal Credit Union 4.2company rating

    Upper Marlboro, MD jobs

    NASA Federal Credit Union is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services. The Mortgage Loan Servicing Representative will maintain accurate data in our loan servicing systems for mortgage loans as well as acting as a member and branch liaison for all mortgage loan transaction-related questions. This position will onboard new first mortgages, set up escrow accounts for new mortgages, post payments and payoffs to mortgages, and process annual escrow analysis. It will also respond to internal and external email communications and track recordation and process lien releases for first mortgages and home equity Deeds of Trust. The Mortgage Loan Servicing Representative will be responsible for auditing/maintaining MERS system and processing mortgage corrections, transfers due to security breach or removal of member from account, as well as credit bureau reporting and corrections. You must reside in Maryland, Washington DC, or Virginia. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties may be assigned.Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Level I: Address member correspondence via inbound/outbound phone calls and email Ensures accurate and timely generation of periodic billing statements Onboards new first mortgages to FICS Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies) Completes Verification of Mortgage forms Processes payoff requests and transactions for all real estate loan types Posts payments to all real estate loan types Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent) May be cross trained in select duties of the Mortgage Loan Servicing Representative II position Level II: (In addition to the requirements of Level I) Sets up escrow accounts for new mortgages Performs servicing transfers for loans sold to new investors Responsible for transferring mortgages to investors in MERS in a timely manner Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust Files all mortgage documents within the vault and tracks outgoing original documents Verifies accuracy of 10% of new mortgages and critical fields Responsible for research and corrections to mortgages Responsible for mortgage account transfers due to security breach or removal of member from account Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections Assists in the preparation of yearly 1098 and 1099 tax forms Reviews daily, weekly, and monthly reports May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I position May be cross trained in select duties of the Mortgage Servicing Representative III position Level III: (In addition to the requirements of Level I & II) Reviews and audits new escrow setups for accuracy Disburses payment of taxes, insurance, and private mortgage insurance Contacts member regarding delinquent taxes and cancellation of insurance Responsible for the force placement of hazard and flood insurance as needed Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale Analyzes, prepares, and mails annual escrow analysis statements Processes final escrow disbursements Reviews member requests for waiver of existing escrow accounts Reviews member requests for waiver of private mortgage insurance Coordinates mortgage hazard and flood insurance claims Files blanket coverage claims for home equity lines/loans Processes and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial Loans Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit Responsible for loan modifications/partial releases on all real estate loan types Responsible for reviewing and processing year-end tax statements Completes MERS audits, tracks receipt of transfers on Correspondent Loans Responsible for servicing mortgages under the Servicemember's Civil Relief Act (SCRA) May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions Education and Experience: Level I: A high school diploma or general education degree (GED) and one-year relevant experience and/or training required Excellent communication skills - written, oral, and listening Ability to work independently, as well as collaboratively Acute sense of urgency, with strong time management skills - meeting critical deadlines/goals with accurate work Ability to prioritize and multi-task Must be proficient in Microsoft Suite Level II: (In addition to the requirements of Level I) A high school diploma or general education degree (GED) and two to four years relevant experience required Level III: (In addition to the requirements of Level I & II) Bachelor's Degree in relevant field preferred and three to six years relevant experience required Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies. Our generous benefit package includes: $45,000 - $65,520 / Annually (based on experience and level) Remote-Hybrid (will require onsite presence) NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.*100% Credit Union-Paid Full-Time Employee Benefits (Includes all Part-Time benefits listed below) Health Insurance (Choice of two nationwide PPO plans) High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ Dental Insurance: Generous employer contribution toward premium+ Vision Insurance: Generous employer contribution toward premium+ Long-term Disability Insurance+* Flexible Spending Medical Account (FSA)+ Flexible Spending Dependent Care Account+ Health Savings Account (HSA)+ Voluntary Supplemental Life Insurance+ Voluntary Dependent Life Insurance+ Voluntary Short-term Disability Insurance+ Voluntary Long-term Care Insurance+ Part-Time Employee Benefits 401(k) with employer match up to 6% and immediate 100% vesting Gain Sharing Bonus (eligibility rules apply)* Life Insurance/AD&D+* Vacation Leave (excluding Outside Loan Officers) Sick and Safe Leave 11 Paid Holidays Education Assistance Employee Referral Bonus* Credit Union Membership Eligible Employee Assistance Program+* Identity Theft Protection (Additional fee to add family members)+* Pet Health Insurance Employee Discount Program All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. Position is overtime eligible. Posted 10/24/25.
    $45k-65.5k yearly Auto-Apply 42d ago

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