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Customer Service Representative Jobs At Collabera

- 80 Jobs
  • Customer Service Representative

    Collabera 4.5company rating

    Customer Service Representative Job At Collabera

    - Job Description **Customer Service Representative** Contract: Annapolis , Maryland, US Salary: $24.00 Per Hour Job Status: Expired **This Job is no longer accepting applications** **Primary Responsibilities:** * Handle incoming calls and ascertain if the call is of a customer service or technical nature. * Open call and trouble tickets in our ticketing system database for all incoming inquiries. * Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution. * Track open trouble tickets to resolution. * Interface with Operations Center personnel, customers technicians and management. * Troubleshoot/configure airport devices used for the management of air passenger baggage. * Provide excellent customer service and support for all customer contacts. * Demonstrate strong customer service and communications skills - both written and verbal good computer skills, good problem-solving skills, good multi-tasking skills and ability to work independently. * Demonstrate basic understanding of digital communications and network environment. * Demonstrate excellent customer service skills, outstanding phone skills, good typing skills. * Demonstrate strong analytical and effective problem-solving skills. * Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule. **Privacy Overview** CookieDurationDescription
    28d ago
  • Customer Service Representative Remote Kentucky

    Conduent Incorporated 4.0company rating

    Somerset, KY Jobs

    Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $16.50 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: * Required 1 year minimum experience in High Volume Call Centers * Required 1 year minimum Customer Service Experience * High School diploma or GED * Background and drug screening required. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access * Quiet work environment, free of distractions * Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. * Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.
    $16.5 hourly 35d ago
  • Remote Call Center Customer Service Representative

    Conduent 4.0company rating

    Delaware Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative** **$16.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $16.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $16.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $16 hourly 7d ago
  • Remote Call Center Customer Service Representative III

    Conduent 4.0company rating

    Connecticut Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 3** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$19.00/ Hourly** **Paid Training** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $19.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates + Act as team lead for peer agents. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $19.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $19 hourly 38d ago
  • Remote Call Center Customer Service Representative III

    Conduent 4.0company rating

    Virginia Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 3** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$19.00/ Hourly** **Paid Training** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $19.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates + Act as team lead for peer agents. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $19.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $19 hourly 38d ago
  • Remote Call Center Customer Service Representative III

    Conduent Incorporated 4.0company rating

    Iowa Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Call Center Customer Service Representative Medicaid Member Support - Tier 3 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside within an Hour of Des Moines, Iowa $19.00/ Hourly Paid Training Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location. Full-time Position with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Monday - Friday 8:00 AM to 5:00 PM Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $19.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role * Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates * Act as team lead for peer agents. * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements * Basic understanding of a call center environment in a customer service role and quality monitoring processes. * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. * Ability to problem solve through analysis and ongoing feedback. * Achieve results through knowledge, empathy, and commitment. * Ability to work with people of diverse backgrounds. * High School diploma or GED * Background required. * Must reside within 1 hour driving distance from Des Moines, IA Those Successful in this role: * Ability to problem solve through analysis and ongoing feedback. * Achieve results through knowledge, empathy, and commitment. * Ability to work with people of diverse backgrounds. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understanding/utilize policy. * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $19.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $19 hourly 39d ago
  • Customer Service Representative Remote Kentucky

    Conduent Incorporated 4.0company rating

    Richmond, KY Jobs

    Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $16.50 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: * Required 1 year minimum experience in High Volume Call Centers * Required 1 year minimum Customer Service Experience * High School diploma or GED * Background and drug screening required. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access * Quiet work environment, free of distractions * Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. * Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.
    $16.5 hourly 35d ago
  • Remote Call Center Customer Service Representative

    Conduent 4.0company rating

    Virginia Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $18 hourly 4d ago
  • Customer Service Representative Remote Kentucky

    Conduent Incorporated 4.0company rating

    Lexington, KY Jobs

    Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $16.50 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: * Required 1 year minimum experience in High Volume Call Centers * Required 1 year minimum Customer Service Experience * High School diploma or GED * Background and drug screening required. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access * Quiet work environment, free of distractions * Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. * Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.
    $16.5 hourly 35d ago
  • Remote Call Center Customer Service Representative

    Conduent Incorporated 4.0company rating

    Iowa Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Call Center Customer Service Representative Medicaid Member Support - Tier 1 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside within an Hour of Des Moines, Iowa $18.00/ Hourly Paid Training Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location. Full-time Position with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Monday - Friday 8:00 AM to 5:00 PM Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role * Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements * Basic understanding of a call center environment in a customer service role and quality monitoring processes. * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. * Ability to problem solve through analysis and ongoing feedback. * Achieve results through knowledge, empathy, and commitment. * Ability to work with people of diverse backgrounds. * High School diploma or GED * Background required. * Must reside within 1 hour driving distance from Des Moines, IA Those Successful in this role: * Ability to problem solve through analysis and ongoing feedback. * Achieve results through knowledge, empathy, and commitment. * Ability to work with people of diverse backgrounds. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understanding/utilize policy. * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $18 hourly 4d ago
  • Remote - Bilingual Spanish Customer Service Representative

    Conduent Business Services 4.0company rating

    Remote

    Location Remote US, United States Category Customer Service & Transaction Processing Req ID 5221 Job Type Full-time regular JOB DESCRIPTION Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Customer Service Representative** **$17.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $17.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. **States that are Not Applicable for this position:** AK, CA, HI, MA, IL, MT, NY Metro Areas: MN- Minneapolis, IL, NY - NYC OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro > Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to ********************. You may also . *At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.* Location Remote US, United States Category Customer Service & Transaction Processing ReqId 7540 Job Type Full-time regular Location Remote US, United States Category Customer Service & Transaction Processing ReqId 5450 Job Type Full-time regular Location IA, United States Category Customer Service & Transaction Processing ReqId 8710 Job Type Full-time regular Location Remote US, United States Category Customer Service & Transaction Processing ReqId 8407 Job Type Full-time regular Identify customer needs to ensure the customer is provided complete and accurate information. Consistent attendance with ability to meet work schedule including the required training period. Must have... Location Remote US, United States Category Customer Service & Transaction Processing ReqId 7689 Job Type Full-time regular Identify customer needs to ensure the customer is provided complete and accurate information. Consistent attendance with ability to meet work schedule including the required training period. Must have... Location IA, United States Category Customer Service & Transaction Processing ReqId 8711 Job Type Full-time regular Location United States Category Customer Service & Transaction Processing ReqId 7276 Job Type Full-time regular Location United States Category Customer Service & Transaction Processing ReqId 8117 Job Type Full-time regular Fully work from home! Must have open Flexibility! At least one year experience with technical problem-solving experience. Must have flexible schedule availability as schedule may differ in peak and no... Location United States Category Customer Service & Transact
    Easy Apply 26d ago
  • Remote Call Center Customer Service Representative

    Conduent 4.0company rating

    West Virginia Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative** **$16.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $16.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $16.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $16 hourly 7d ago
  • Remote Call Center Customer Service Representative

    Conduent Business Services 4.0company rating

    Remote

    Location Remote US, United States Category Customer Service & Transaction Processing Req ID 5450 Job Type Full-time regular JOB DESCRIPTION Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative** **$16.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $16.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** * Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. * Accurately document enrollment requests, status changes, complaints, and grievances * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes. * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. * Ability to problem solve through analysis and ongoing feedback. * Achieve results through knowledge, empathy, and commitment. * Ability to work with people of diverse backgrounds. * High School diploma or GED * Background and drug screening required. **States that are Not Applicable for this position:** * AK, CA, HI, MA, IL, MT, NY * Metro Areas: MN- Minneapolis, IL, NY - NYC * OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $16.00 per hour. #Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to ********************. You may also . *At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.* Location IA, United States Category Customer Service & Transaction Processing ReqId 8710 Job Type Full-time regular Location IA, United States Category Customer Service & Transaction Processing ReqId 8711 Job Type Full-time regular Location Remote US, United States Category Customer Service & Transaction Processing ReqId 7540 Job Type Full-time regular Location Remote US, United States Category Customer Service & Transaction Processing ReqId 8407 Job Type Full-time regular Identify customer needs to ensure the customer is provided complete and accurate information. Consistent attendance with ability to meet work schedule including the required training period. Must have... Location Remote US, United States Category Customer Service & Transaction Processing ReqId 7689 Job Type Full-time regular Identify customer needs to ensure the customer is provided complete and accurate information. Consistent attendance with ability to meet work schedule including the required training period. Must have... Location Remote US, United States Category Customer Service & Transaction Processing ReqId 5221 Job Type Full-time regular Location United States Category Customer Service & Transaction Processing ReqId 8117 Job Type Full-time regular Fully work from home! Must have open Flexibility! At least one year experience with technical problem-solving experience. Must have flexible schedule availability as schedule may differ in peak and no... Location United States Category Customer Service & Transaction Processing ReqId 7145 Job Type Full-time regular Fully work from home! Must have open Flexibility! At least one year experi
    Easy Apply 26d ago
  • Remote Call Center Customer Service Representative

    Conduent 4.0company rating

    Virginia Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative** **$16.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $16.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $16.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $16 hourly 7d ago
  • Customer Service Representative Remote Kentucky

    Conduent 4.0company rating

    London, KY Jobs

    **Remote Call Center Customer Service Representative** for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Training Monday-Friday 8:00 am-5:00 pm 4 weeks **Shifts:** Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $16.50 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. **Requirements:** + Required 1 year minimum experience in High Volume Call Centers + Required 1 year minimum Customer Service Experience + High School diploma or GED + Background and drug screening required. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access + Quiet work environment, free of distractions + **Must reside in the State of Kentucky for this position** **Job Track Description:** Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. \#44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.
    $16.5 hourly 35d ago
  • Customer Service Representative Remote Kentucky

    Conduent Incorporated 4.0company rating

    London, KY Jobs

    Remote Call Center Customer Service Representative for the state of Kentucky (must live in Kentucky) $16.50 per hour Equipment provided Training Monday-Friday 8:00 am-5:00 pm 4 weeks Shifts: Availability between the hours of operation - Monday thru Friday - 8:00 AM - 8:00 PM EST Saturdays - 8:00 AM to 5:00 PM EST Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. * $16.50 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided. * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller. These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. Requirements: * Required 1 year minimum experience in High Volume Call Centers * Required 1 year minimum Customer Service Experience * High School diploma or GED * Background and drug screening required. * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Excellent customer service skills. * Excellent phone etiquette skills * Reliable internet access * Quiet work environment, free of distractions * Must reside in the State of Kentucky for this position Job Track Description: Kentucky Health Benefits Exchange CSRs answer multiple call types focused on assisting Kentucky Citizens with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. This position consists of taking back-to-back calls often, without follow up or time between calls for the duration of your shift. It also includes dealing with multiple systems to input and read/interpret data back to the caller. The ideal candidate needs to be able to answer questions fully and capture data into a client system and responsible for memorizing several scripts verbatim per our client's policy. CSR's must answer all calls that come into their station (ie, not hanging up, not responding so that the caller hangs up, and not abusing hold time as it is closely monitored) and maintain professionalism throughout the call regardless of how difficult it may become. As stated calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits. CSR's are held accountable for goals such as valid transfers (valid as defined by the transfer reasons and departments in our knowledgebase), Quality Assurance (guidelines set forth by the client and reported on weekly), Customer Satisfaction Surveys (Again, guidelines set forth by the client and reported on weekly). CSR's are responsible for following a break and lunch schedule daily that is set by our global Workforce team. Our internal department can accurately forecast how many calls we are going to take every 30 minutes , that being said, since we are good at forecasting that call volume, we also know how many CSRs we need to answer all of those citizen calls. So being here is critical. * Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. #44Remote Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.50 base pay plus ABC incentives.
    $16.5 hourly 35d ago
  • Remote-Data Entry/CSR

    Conduent Incorporated 4.0company rating

    London, KY Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote-Data Entry/CSR- $14.50 per hour Must Reside within 100 mile radius of London, KY (Could possibly return to office at some point) MANDATORY PAID!!!TRAINING | 2-3wks SOME WEEKENDS POSSIBLE; RARELY ON SUNDAYS Job Duties and Responsibilities: * Process documents electronically * Make outbound calls to Doctors office should volume permits * Process claims * Receives, processes, and ensures document classification are completed and transmitted to clients. * Receives documents from both electronic and hard copy forms for processing. * Sorts, images, documents, files, and archives by form type. * Identifies documents and their purpose; creating a database of information. * Classifies documents based on contract requirements. * Must be able to sit at a computer and key documents electronically for at least 8 hours a day and more if overtime is needed. * Verifies data from automated data extraction tools. * Ensures transmission of processed data to the appropriate next level. * Performs other duties as assigned. * Complies with all policies and standards Position Requirements: * High School Diploma or equivalency * Proficiency use in (MS office, teams, outlook, word) * Must have a secure workspace with high speed internet * Must be able to pass typing test * Must be able to sit for long period of time and willing to work overtime if needed. * Well organized along with strong computer typing skills for effective note taking * Excellent Customer Service and communication skills * Strong data Entry skills * Experience with Computers and navigating through Application Software * Ability to work independently and as part of a team * Must be available to work weekends and on Holidays if required Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $minimum 26,600.00 - $midpoint. 33250 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
    $14.5 hourly 5d ago
  • Remote-Data Entry/CSR-

    Conduent 4.0company rating

    London, KY Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote-Data Entry/CSR-** **$14.50 per hour** ****Must Reside within 100 mile radius of London, KY** **(Could possibly return to office at some point)** ****MANDATORY PAID!!!TRAINING | 2-3wks** **SOME WEEKENDS POSSIBLE; RARELY ON SUNDAYS** **Job Duties and Responsibilities:** · Process documents electronically · Make outbound calls to Doctors office should volume permits · Process claims · Receives, processes, and ensures document classification are completed and transmitted to clients. · Receives documents from both electronic and hard copy forms for processing. · Sorts, images, documents, files, and archives by form type. · Identifies documents and their purpose; creating a database of information. · Classifies documents based on contract requirements. · Must be able to sit at a computer and key documents electronically for at least 8 hours a day and more if overtime is needed. · Verifies data from automated data extraction tools. · Ensures transmission of processed data to the appropriate next level. · Performs other duties as assigned. · Complies with all policies and standards **Position Requirements:** · High School Diploma or equivalency · Proficiency use in (MS office, teams, outlook, word) · Must have a secure workspace with high speed internet · Must be able to pass typing test · Must be able to sit for long period of time and willing to work overtime if needed. · Well organized along with strong computer typing skills for effective note taking · Excellent Customer Service and communication skills · Strong data Entry skills · Experience with Computers and navigating through Application Software · Ability to work independently and as part of a team · Must be available to work weekends and on Holidays if required Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $minimum 26,600.00 - $midpoint. 33250 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $14.5 hourly 5d ago
  • Remote Customer Service Representative

    Conduent 4.0company rating

    Florham Park, NJ Jobs

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Description for Internal Candidates Do you have a passion for helping customers solve problems? Our company is currently hiring **Remote Customer Service Representative** $14.00 HR **_Great Benefits and Incentives_** **_Paid Training!_** **Must live in the following States to be considered:** **AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI** **Summary:** As a **_Customer Service Representative_** , you will be supporting our client's customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. **What you will be doing:** + Answer **_Inbound Calls_** from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily). + Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. + Identify customer needs to ensure the customer is provided complete and accurate information. + Acknowledging and resolving customer complaints and difficult situations. + Process required transactions via web-based applications. + Submit research requests in a concise yet accurate manner. + Maintain a thorough knowledge of the company and client programs, policies, and technology. + Communicate effectively in a warm and empathetic manner. + Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. + Provide support to other positions/operations in cases during heavy workloads or absences. **What you get:** + Full Time Employment + This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours. + Business/Operations Hours: Monday - Sunday, 24/7 + Hourly Rate of **$14.00** starting on day one + **_Shift differential of $1.00 per hour_** + **_Weekend Shift Differential $1.50 per hour_** + **Incentive Plan** + Provides the opportunity to earn up to an additional **_$350 a month_** contingent upon meeting all metrics _(_ **_call quality, attendance, and schedule adherence_** _)_ after training. + **Paid Training** + **_Training Scheduled: Monday-Friday (Open availability)_** + Career Growth Opportunities + Great Work Environment + Benefits + Vacation, Sick Time, and Holiday Pay + Medical, Dental, Vision, Life Insurance, and additional benefits ( **_eligible on day one)_** + 401K **People who succeed in this role have:** + The ability to convey complex information in clear and concise terms to ensure customer understanding. + Strong commitment and work ethic. + Consistent attendance with ability to meet work schedule including the required training period. + Successful completion of Conduent 3-to-6-week new hire **_paid_** training program. + Effective and accurate written and verbal communication skills. + Effective problem-solving skills. + Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms. + Love helping people and guiding them to the best solution for their issue. + Are excited by innovative technology. + Provide calm conflict resolution and problem solving for frustrated customers. + Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers. **Required Qualifications:** + Must be at least 18 years of age or older. + Must have a High School Diploma, or equivalent. + Six months minimum experience in call center, customer service and/or dispatcher experience. + Customer Service experience. + Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications. + Must be able to successfully **pass a background check, credit check and security clearance (fingerprints)** + Must comply with camera requirements when attending meetings and training. + Must have **_verified internet service_** (secure, reliable, and dedicated **_high speed is required_** to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide computer equipment. **Preferred Qualifications** : + 1+ years of previous call center experience **Must live in the following States to be considered:** **AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI** Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._
    $14 hourly 43d ago
  • Customer Service Representative

    Collabera 4.5company rating

    Customer Service Representative Job At Collabera

    - Job Description **Customer Service Representative** Remote: Baltimore, Maryland, US Salary: $19.00 Per Hour Job Status: Expired **This Job is no longer accepting applications** **About the Role:** **Mission:** Team's responsibility is running field transitions, which means meeting with external firm Financial Advisors in search of new firm. This team will meet the FA in-person and help with transferring asset/brokerage book of business accounts over to company internal systems. Some transitions can be smaller (200 customer accounts) or larger (10k+ customer accounts). Manager has constant turnover due to amount of travel, so needing to replenish team **Looking For:** * Team player, Assertiveness - Must make GOOD first impression * Analytical skills * Attention to detail * Has had success with former Teachers/Real Estate Agents * Could be fresh out of college looking for a job - Excited to travel across USA * Single, No Pets, Lives at home after college (Helpful) * Sometimes recent empty nesters * Willing to work some holidays/weekends (Not major holidays) * MUST have own charge card for expenses on road. **Must Have:** * ATTENTION TO DETAIL * Working with FA's book of business/Customer accounts * Accounting/Finance/Economics * Excel * DocuSign (Any ESignature) **MOST IMPORTANT: DESIRE TO TRAVEL AND EMBRACE BEING ON ROAD** * Transitions can be 2-10 weeks at a time. **Nice:** * Banking/Financial Firm * Beta / Former clinent Experience * Assertiveness/Personable * First POC for new FA's * Great Communication * Works well with teams **Day to Day:** * 2-3 weeks of training before being sent on transitions * Meet face to face with external firm Financial Advisors, and partners to transfer customer accounts to company internal programs * First impressions/confidence very important. * Will work through different business channels (brokerage/assets/mortgage) * Beta: New Accounts opening program * Can grow from Transition Specialist to Consultant to team Lead. * Must be willing to work and train others. * Finance * Banking * Bank * Accounts * Account * Account management * Financial * Banking&finance * auditing * economics * DocuSign * ESignature * Remotejobs * RemotejobsUSA * USAjobs * excel * Customer accounts * transitions * CSR * Customer service * Customer service rep * Customer service representative * Jobs * USAJobs **Privacy Overview** CookieDurationDescription
    28d ago

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