Customer Service Specialist jobs at Collabera - 24 jobs

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Since this is an urgent business requirement, I'd appreciate your prompt response. If you are interested, kindly send me an updated resume in Word format. Start Date: July 17, 2017 Duration: 6+ months with possibility for permanent role Pay Rate: $13.62/ hour on W2 Location: 4000 Client's Pl, Mason, OH 45040, USA Shifting Schedule: Starts from 11AM-3PM 11AM-7PM 12nn-9PM 1PM-10PM 3PM-11PM GENERAL FUNCTION: The Consumer Services provides telephone and email support of Luxottica Retail's North American Contact Center (NACC). DUTIES & RESPONSIBILITIES: · Communicating effectively and professionally with customer via phone, email and potentially live chat. · Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service. · Explaining pricing and insurance benefits · Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns. · Using up-sell and cross-sell techniques to maximize revenue · Partnering with doctors to ensure prescriptions are valid · Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical . Qualifications MINIMUM REQUIREMENTS: · Must have an open/flexible availability to adapt to a floating work schedule · Must exhibit excellent customer care, phone, communication and writing skills · Must be able to calculate figures and amounts · Knowledge of basic Microsoft applications and the ability to learn other computer software applications · Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores · Must be able to adapt to evolving policies, procedures, and systems · Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks PREFERRED REQUIREMENTS: · Previous experience with consultative sales in an optical store setting is highly preferred · Demonstrated outstanding sales skills · Previous online chat experience is highly preferred · Must not currently be on corrective action Additional Information Manager is looking for a more junior-level candidate with Accounting experience in a high-volume environment

Must include a resume when applying is remote - individual should reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am - 7 pm CST (8- hours shifts) Possible shifts - will be determined based on business needs Shifts - 8:00am - 4:30pm 8:30am - 5:00pm 9:00am - 5:30pm 10:30am - 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Early April - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs Responds to calls courteously, accurately, and concisely Provides a high-quality customer service and focuses on the accuracy of information provided Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided Use standard technology: telephones, e-mail, and web browsers Maintain with up-to-date knowledge of regulations, policies, and guidelines Complete all assigned training as necessary Minimum Qualifications/Experience High School diploma or GED equivalent; post-secondary education preferred Minimum of six (6) months' experience in customer service Preferred Skills or Knowledge: Minimum of six (6) months' experience in Family Medical Medicaid eligibility Knowledge of Medicaid and managed care programs Bilingual Spanish/English with the ability to speak and read both languages fluently. Strong computer skills with the ability to maneuver in complex software systems MS Office, Outlook, and Internet usage experience Active listening skills Customer orientated Ability to adapt/respond to different types of characters Able to multi-task, prioritize, and manage time effectively Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately Willingness to work part of a team Maintain the integrity and confidentiality of all records and communications All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Must include a resume when applying This position is remote - individual should reside in Kansas Customer Experience Associate - Medicaid Hours of Operation: 8 am - 7 pm CST (8- hours shifts) Possible shifts - will be determined based on business needs Shifts - 8:00am - 4:30pm 8:30am - 5:00pm 9:00am - 5:30pm 10:30am - 7:00pm Training is remote M-F 8:00am - 4:30pm - approx 6 weeks long. Training will be done remotely via video. Must have camera on during training Class Starts: Early April - No time off during training period Equipment will be provided - must have dedicated workspace free of interruptions Must have Internet speeds of 10mpbs upload -50mpbs download Wage: * Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage. Please take this into consideration when applying. * Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage. Please take this into consideration when applying. Benefits Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Job Description: As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems Essential duties may include, but are not limited to: * Dedicated and trained specifically for supporting KDHE's programs, systems, policies, and procedures * Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs * Responds to calls courteously, accurately, and concisely * Provides a high-quality customer service and focuses on the accuracy of information provided * Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided * Use standard technology: telephones, e-mail, and web browsers * Maintain with up-to-date knowledge of regulations, policies, and guidelines * Complete all assigned training as necessary Minimum Qualifications/Experience * High School diploma or GED equivalent; post-secondary education preferred * Minimum of six (6) months' experience in customer service Preferred Skills or Knowledge: * Minimum of six (6) months' experience in Family Medical Medicaid eligibility * Knowledge of Medicaid and managed care programs * Bilingual Spanish/English with the ability to speak and read both languages fluently. * Strong computer skills with the ability to maneuver in complex software systems * MS Office, Outlook, and Internet usage experience * Active listening skills * Customer orientated * Ability to adapt/respond to different types of characters * Able to multi-task, prioritize, and manage time effectively * Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation * Requires excellent data entry skills the ability to type 28-30 minutes per minute accurately * Willingness to work part of a team * Maintain the integrity and confidentiality of all records and communications * All other duties as assigned. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25/hr to 16.75/hr Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote Customer Service Representative** $14.00 HR **_We are currently NOT hiring in the following geographies, including but not limited to:_** **AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA.** Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at **$14/hr** , and a range of incentives and benefits, you'll be empowered to make a real impact every day. **What We Offer:** + **Work From Home** + **Full Time Employment** (40 hours/week) + Must have flexibility to work any of our 8-hour shift schedules during our business hours. + **Business Hours:** Monday - Sunday, 24/7 + **Competitive Pay:** $14.00 starting on day one + Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. + **Shift differential:** $1.50 per hour for hours between 6PM- 6AM + **Weekend Shift Differential:** $1.00 per hour (Sat and Sun, 6am-6pm) + **Incentive Plan:** Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). + **Career Growth:** Opportunities to advance your career in a supportive, innovative environment. + **Benefits:** Comprehensive benefit options and a great work environment that values your success. **What You'll Do:** + Efficiently manage a high volume of inbound calls in a fast-paced environment. + Listen actively to understand customer needs and offer clear, accurate information. + Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. + Assist cardholders with inquiries regarding transactions and account statuses. + Process transactions efficiently via web-based applications and handle research requests with precision. + Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. + Maintain in-depth knowledge of company and client programs, policies, and technology. + Support team operations during peak times or absences to help maintain seamless service. **What We're Looking For:** + A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. + An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. + A calm and composed professional who can navigate challenging conversations with empathy and efficiency. + A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. + A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. + A focused multitasker who thrives in a structured, high-volume call center environment. **Required Qualifications:** + Must be at least 18 years old and possess a High School Diploma or equivalent. + Must have 6 months of Customer Service, Call Center or Dispatch experience. + Complete a background check, credit check, and security fingerprinting. + Compliance with camera requirements for meetings and training. + **Internet Service:** Must have a verified, secure, reliable, and high-speed internet connection to support business needs. + **Work Area:** Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. + **Equipment:** The company will provide all necessary computer equipment + **Internet Speed Test:** Must complete an internet speed test and achieve a minimum of **50 Mbps upload and 50 Mbps download** . + Working knowledge of computers and Windows applications. **Preferred Qualifications** : + 1+ years of previous call center experience \#Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Start Date January 20th, 2026** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Start Date January 20th, 2026** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Remote Customer Service Representative (Texas) Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr., and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: Work From Home- Only applicants currently residing in Texas will be considered. We are currently NOT hiring in the following geographies, including but not limited to: AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, TN, UT, VA, VT, WA, WV, WI, and WY. Full Time Employment (40 hours/week) Must have flexibility to work any of our 8-hour shift schedules during our business hours. Business Hours: Monday - Sunday, 24/7 Competitive Pay: $14.00 starting on day one Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. Shift differential: $1.50 per hour for hours between 6PM- 6AM Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). Career Growth: Opportunities to advance your career in a supportive, innovative environment. Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: Efficiently manage a high volume of inbound calls in a fast-paced environment. Listen actively to understand customer needs and offer clear, accurate information. Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. Help cardholders with any questions about transactions and account statuses. Process transactions efficiently via web-based applications and handle research requests with precision. Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. Maintain in-depth knowledge of company and client programs, policies, and technology. Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. A calm and composed professional who can navigate challenging conversations with empathy and efficiency. A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: Applicants must currently reside in Texas Must be at least 18 years old and possess a High School Diploma or equivalent. Must have 6 months of Customer Service, Call Center or Dispatch experience. Complete a background check, credit check, and security fingerprinting. Compliance with camera requirements for meetings and training. Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. Equipment: The company will provide all necessary computer equipment Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. Working knowledge of computers and Windows applications. Preferred Qualifications: 1+ years of previous call center experience Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client's customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: * Work From Home * Full Time Employment (40 hours/week) * Must have flexibility to work any of our 8-hour shift schedules during our business hours. * Business Hours: Monday - Sunday, 24/7 * Competitive Pay: $14.00 starting on day one * Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. * Shift differential: $1.50 per hour for hours between 6PM- 6AM * Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) * Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). * Career Growth: Opportunities to advance your career in a supportive, innovative environment. * Benefits: Comprehensive benefit options and a great work environment that values your success. What You'll Do: * Efficiently manage a high volume of inbound calls in a fast-paced environment. * Listen actively to understand customer needs and offer clear, accurate information. * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. * Assist cardholders with inquiries regarding transactions and account statuses. * Process transactions efficiently via web-based applications and handle research requests with precision. * Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. * Maintain in-depth knowledge of company and client programs, policies, and technology. * Support team operations during peak times or absences to help maintain seamless service. What We're Looking For: * A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. * An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. * A calm and composed professional who can navigate challenging conversations with empathy and efficiency. * A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. * A tech-savvy problem solver who's comfortable learning and adapting to new tools and technologies. * A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: * Must be at least 18 years old and possess a High School Diploma or equivalent. * Must have 6 months of Customer Service, Call Center or Dispatch experience. * Complete a background check, credit check, and security fingerprinting. * Compliance with camera requirements for meetings and training. * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. * Equipment: The company will provide all necessary computer equipment * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. * Working knowledge of computers and Windows applications. Preferred Qualifications: * 1+ years of previous call center experience #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1** **For The State of Iowa** **You Need to Reside in the State of Iowa to be Eligible,** **Need to reside within an Hour of Des Moines, Iowa** **$18.00/ Hourly** **Paid Training** **Start Date January 20th, 2026** **Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.** **Full-time Position with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Monday - Friday 8:00 AM to 5:00 PM **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $18.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests and status changes + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this role** : + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + Ability to adhere to a break and lunch schedule + Excellent typing and grammar skills + Ability to navigate a computer + Ability to understanding/utilize policy. + Excellent customer service skills. + Excellent phone etiquette skills + Reliable internet access Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Customer Service Representative Paid Training Equipment Provided Full-time with Full Benefits Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. About the Role Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. Requirements Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Customer Service Representative** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.00 per hour pay rate (bi-weekly pay) Paid Training with Equipment provided. Full-time schedule (40 hrs. a week) Career Growth Opportunities PerkSpot- Employee discount program Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Accurately document enrollment requests, status changes, complaints, and grievances Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** Basic understanding of a call center environment in a customer service role and quality monitoring processes. Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Ability to problem solve through analysis and ongoing feedback. Achieve results through knowledge, empathy, and commitment. Ability to work with people of diverse backgrounds. High School diploma or GED Background and drug screening required. _Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time_ _We are currently NOT hiring in the following geographies, including but not limited to:_ _States: AK, CA, HI, MA, IL, MT & NY_ _Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC_ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/h Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** Equipment Provided Paid Training Full-time with Full Benefits Pay is $17/hour, which may be below your state's minimum wage. Please consider this when applying. Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm, 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday, and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Internet Speed Test **:** Must complete an internet speed test and meet the minimum requirements. + Background and drug screening required. _Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time_ _We are currently NOT hiring in the following geographies, including but not limited to:_ _States: AK, CA, HI, MA, IL, MT & NY_ _Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC_ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00/hr \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** .

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Duration: 6+ months Pay Rate: $15.44/ hour on W2 GENERAL FUNCTION: Provides exceptional service and support to all Providers/Locations through execution of provider/location database requests within established performance metrics. DUTIES & RESPONSIBILITIES: Receives, researches, and processes provider/location requests related to additions, changes and terminations and ensures all requests are logged in appropriate database for performance measurement. Changes could consist of: address changes, payment changes, doctor transfers, plan participation changes, business ownership Evaluates, researches, and resolves complex provider data maintenance requests and issues. Understands the systems, business process and provider impact of alternative set-ups. Assist management with database / data integrity issue research and recommends resolutions. Identifies trends related to data structure/set up and reports trends with proposed solutions to management. Identifies opportunities to improve processes to ensure efficient turnaround of issues and meets and exceed established deadlines and performance standards. Responds to telephone calls, emails, and written requests from providers/locations as well as internal Client's departments related to provider/location set up in system. Ensure efficient, accurate and timely responses to provider requests related to participation in the Client's panel. Distribute provider/location contracts and follow up to ensure all appropriate contracts are executed prior to provider/location participation on a panel. Assists in ensuring all appropriate documentation is maintained in document management application. Meet Performance and Quality metrics. Implement / participate in other Provider Relations team projects as requested Qualifications MINIMUM QUALIFICATIONS: High School Diploma required, Associate or Bachelor Degree preferred 1-2 years of experience in customer service and/or data analysis experience. Proficient with Microsoft Office (Word and Excel) Additional Information All your information will be kept confidential according to EEO guidelines.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Title: Customer Service-EyeMed Location: Mason, OH Duration: Contract to Permanent Role Pay Rate: $13.62/ hour Shifting Schedule: Mondays-Fridays from 11:30AM- 8:00 PM GENERAL FUNCTION: Provide exceptional customer service and support to client's members, providers and Store Divisions. DUTIES & RESPONSIBILITIES: • Provide member service support, over the phone, in a timely, consistent and courteous manner to Client's members and providers • Assist Client's members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details • Interface with providers to verify member eligibility and authorize services • Review claims details, research payment issues, investigate provider network details • Use system tools as appropriate to escalate issues between the various functional areas within Client's • Must meet Customer Care Center productivity and quality goals Qualifications MINIMUM REQUIREMENTS: • Call Center experience preferred. • 1 - 2 years of experience in a professional business environment preferred. SKILLS & QUALIFICATIONS: · Excellent verbal and written communication skills · Excellent telephone skills · Excellent active listening and comprehension skills · Ability to demonstrate empathy to the caller's situation · Ability to provide exceptional customer service · Exhibit resourcefulness in resolving problem situations · Manage time and multiple tasks effectively Additional Information All your information will be kept confidential according to EEO guidelines.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position: Customer Service Representative Duration: 6 Months of contract- Contract to Hire opportunity Pay rate: $13.62/ hour Location: Mason, OH 45040 Work hours : 10:00am-6:30pm, Monday - Friday (training and work schedule) Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11. GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details Interface with providers to verify member eligibility and authorize services Review claims details, research payment issues, investigate provider network details Use system tools as appropriate to escalate issues between the various functional areas within EyeMed Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers SKILLS & QUALIFICATIONS: Excellent verbal and written communication skills Excellent telephone skills Excellent active listening and comprehension skills Ability to demonstrate empathy to the caller's situation Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations Manage time and multiple tasks effectively Qualifications EXPERIENCE: Call Center experience preferred 1 - 2 years of experience in a professional business environment preferred Knowledge of vision benefits and/or insurance industry a plus EDUCATION: High School diploma required College or University degree (preferred ) Additional Information All your information will be kept confidential according to EEO guidelines.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description GENERAL FUNCTION: Customer Service Representative Provide excellent customer service by communicating effectively with Client's consumers and internal business partners via multiple channels. Qualifications EXPERIENCE · Call Center experience preferred · 2 or more years Customer Service experience · Must be able to type 50 wpm · Must be able to work extended business hours and weekend hours on a rotating basis. · Knowledge in Basic Optics helpful · Knowledge of Microsoft Office Environment Additional Information Start Date: June 26, 2017 HOURS OF OPERATION ARE BETWEEN THE HOURS OF: 8:00 AM - 9:00 PM Monday - Friday 9:00 AM - 7:00 PM Saturday Candidate would need to be available to work during any of these hours but would only be assigned to a regular 8 hr. shift Shifting Hours: 11:30 AM - 8:00 PM 12:00 PM - 8:30 PM 12:30 PM - 9:00 PM Training is approximately 10 business days. (Paid Training)

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Title: Customer Service-EyeMed Location: Mason, OH Duration: Contract to Permanent Role Pay Rate: $13.62/ hour Shifting Schedule: Mondays-Fridays from 11:30AM- 8:00 PM GENERAL FUNCTION: Provide exceptional customer service and support to client's members, providers and Store Divisions. DUTIES & RESPONSIBILITIES: • Provide member service support, over the phone, in a timely, consistent and courteous manner to Client's members and providers • Assist Client's members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details • Interface with providers to verify member eligibility and authorize services • Review claims details, research payment issues, investigate provider network details • Use system tools as appropriate to escalate issues between the various functional areas within Client's • Must meet Customer Care Center productivity and quality goals Qualifications MINIMUM REQUIREMENTS: • Call Center experience preferred. • 1 - 2 years of experience in a professional business environment preferred. SKILLS & QUALIFICATIONS: · Excellent verbal and written communication skills · Excellent telephone skills · Excellent active listening and comprehension skills · Ability to demonstrate empathy to the caller's situation · Ability to provide exceptional customer service · Exhibit resourcefulness in resolving problem situations · Manage time and multiple tasks effectively Additional Information All your information will be kept confidential according to EEO guidelines.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position: Consumer Services Specialist (7082318) Duration: 6 Months of contract Pay rate: $13.62/ hour Location: Mason, OH 45040 Group Interview: Wednesday 8/2/2017 Start Date: Monday 8/7/2017 GENERAL FUNCTION: The Consumer Services provides telephone and email support of Client's Retail's North American Contact Center (NACC). DUTIES & RESPONSIBILITIES: · Communicating effectively and professionally with customer via phone, email and potentially live chat. · Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service. · Explaining pricing and insurance benefits · Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns. · Using up-sell and cross-sell techniques to maximize revenue · Partnering with doctors to ensure prescriptions are valid · Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical. Qualifications MINIMUM REQUIREMENTS: · Must have an open/flexible availability to adapt to a floating work schedule · Must exhibit excellent customer care, phone, communication and writing skills · Must be able to calculate figures and amounts · Knowledge of basic Microsoft applications and the ability to learn other computer software applications · Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores · Must be able to adapt to evolving policies, procedures, and systems · Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks PREFERRED REQUIREMENTS: · Previous experience with consultative sales in an optical store setting is highly preferred · Demonstrated outstanding sales skills · Previous online chat experience is highly preferred · Must not currently be on corrective action EDUCATION: HS Diploma Additional Information SCHEDULE: Training Hours: 8:30AM-5:00PM (2 weeks) Then hours of operation is between 8:00 AM -9 PM M-F. 9 AM - 7 PM on Saturday. Candidates must be available to work until 9 PM and/or Saturdays (if scheduled Saturday they will have a day off during the week). Schedules do change and typically there is opportunity to change shifts after a certain amount of time Rotating Saturday shift is a possibility with this group starting after 8 weeks.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position: Customer Service Representative Duration: 6 Months of contract- Contract to Hire opportunity Pay rate: $13.62/ hour Location: Mason, OH 45040 Work hours: 10:00am-6:30pm, Monday - Friday (training and work schedule) Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11. GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details Interface with providers to verify member eligibility and authorize services Review claims details, research payment issues, investigate provider network details Use system tools as appropriate to escalate issues between the various functional areas within EyeMed Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers SKILLS & QUALIFICATIONS: Excellent verbal and written communication skills Excellent telephone skills Excellent active listening and comprehension skills Ability to demonstrate empathy to the caller's situation Ability to provide exceptional customer service Exhibit resourcefulness in resolving problem situations Manage time and multiple tasks effectively Qualifications EXPERIENCE: Call Center experience preferred 1 - 2 years of experience in a professional business environment preferred Knowledge of vision benefits and/or insurance industry a plus EDUCATION: High School diploma required College or University degree (preferred ) Additional Information All your information will be kept confidential according to EEO guidelines.