Working as a Collection Agent

There is more than meets the eye when it comes to being a collection agent. For example, did you know that they make an average of $30.44 an hour? That's $63,325 a year!

Between 2018 and 2028, the career is expected to grow -8% and produce -19,400 job opportunities across the U.S.

What Does a Collection Agent Do

There are certain skills that many collection agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed empathy, physical stamina and good judgment.

When it comes to the most important skills required to be a collection agent, we found that a lot of resumes listed 16.9% of collection agents included payment arrangements, while 15.1% of resumes included customer service, and 7.9% of resumes included debt repayment. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the collection agent job title. But what industry to start with? Most collection agents actually find jobs in the professional and finance industries.

How To Become a Collection Agent

If you're interested in becoming a collection agent, one of the first things to consider is how much education you need. We've determined that 22.7% of collection agents have a bachelor's degree. In terms of higher education levels, we found that 2.8% of collection agents have master's degrees. Even though some collection agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a collection agent. When we researched the most common majors for a collection agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on collection agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a collection agent. In fact, many collection agent jobs require experience in a role such as customer service representative. Meanwhile, many collection agents also have previous career experience in roles such as cashier or sales associate.

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Average Salary$63,325
Job Growth Rate-8%

Collection Agent Jobs

Collection Agent Career Paths

Top Careers Before Collection Agent
Cashier18.2 %
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Top Careers After Collection Agent
Cashier11.0 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Collection Agent

Collection Agents in America make an average salary of $63,325 per year or $30 per hour. The top 10 percent makes over $92,000 per year, while the bottom 10 percent under $43,000 per year.
Average Salary
$63,325

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Collections Agent
Collections Agent
Adecco Staffing
Adecco Staffing
07/22/2020
07/22/2020
$27,13107/22/2020
$27,131
Billing/Collections Agent
Billing/Collections Agent
Summit Athletic Club
Summit Athletic Club
07/22/2020
07/22/2020
$25,04407/22/2020
$25,044
Consumer Care Specialist/Collections Agent
Consumer Care Specialist/Collections Agent
Aerotek
Aerotek
07/11/2020
07/11/2020
$29,21807/11/2020
$29,218
Collections Agent
Collections Agent
Robert Half
Robert Half
07/10/2020
07/10/2020
$27,13107/10/2020
$27,131
Collections Agent
Collections Agent
Randstad
Randstad
06/24/2020
06/24/2020
$33,39206/24/2020
$33,392
See More Recent Salaries

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Collection Agent Demographics

Gender

Female

61.1 %

Male

34.1 %

Unknown

4.8 %
Ethnicity

White

61.4 %

Hispanic or Latino

17.7 %

Black or African American

11.8 %
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Foreign Languages Spoken

Spanish

78.3 %

French

5.9 %

Portuguese

2.5 %
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Collection Agent Education

Schools

Kaplan University

8.6 %

Ashford University

6.9 %

Everest Institute

6.2 %

Arizona State University

6.0 %
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Majors

Business

27.5 %

Criminal Justice

8.9 %

Health Care Administration

7.0 %

Accounting

6.7 %
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Degrees

High School Diploma

38.7 %

Bachelors

22.7 %

Associate

20.2 %

Certificate

7.8 %
Show More

Entry Level Jobs For Becoming A Collection Agent

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Collection Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.9% of collection agents listed payment arrangements on their resume, but soft skills such as empathy and physical stamina are important as well.

Best States For a Collection Agent

Some places are better than others when it comes to starting a career as a collection agent. The best states for people in this position are California, Nevada, Hawaii, and Rhode Island. Collection agents make the most in California with an average salary of $45,922. Whereas in Nevada and Hawaii, they would average $42,454 and $40,952, respectively. While collection agents would only make an average of $39,293 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Collection Agent Jobs:
50
Highest 10% Earn:
$59,000
Location Quotient:
2.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Collection Agent Jobs:
26
Highest 10% Earn:
$64,000
Location Quotient:
2.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Collection Agent Jobs:
374
Highest 10% Earn:
$65,000
Location Quotient:
0.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Collection Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a collection agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless collection agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Collection Agent Resume

At Zippia, we went through countless collection agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Collection Agent Employers

1. Citi
4.9
Avg. Salary: 
$73,912
Collection Agents Hired: 
555+
2. GC Services Limited Partnership
3.6
Avg. Salary: 
$34,878
Collection Agents Hired: 
517+
3. Alliance One International
4.3
Avg. Salary: 
$38,329
Collection Agents Hired: 
152+
4. CMI GROUP
3.3
Avg. Salary: 
$32,990
Collection Agents Hired: 
128+
5. Wells Fargo
4.8
Avg. Salary: 
$42,050
Collection Agents Hired: 
127+
6. Client Services
3.9
Avg. Salary: 
$49,103
Collection Agents Hired: 
122+

Collection Agent Videos

Recently Added Collection Agent Jobs

Updated October 2, 2020