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Best collection agent certifications

Collection agent certifications allow job seekers to demonstrate their competency as an collection agent to employers. However, not all collection agent certifications provide the same value for job seekers.

The best certifications for a collection agent are Certified Management Accountant (CMA), Certified Medical Office Manager (CMOM), and International Accredited Business Accountant (IABA).

Below is a list of the best collection agent certifications. Obtaining an collection agent certification will give you a leg up when you apply for jobs and increase your potential salary.

4 best collection agent certifications

1. Certified Management Accountant (CMA)

The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.

Certification details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or written exam required? Yes
  • Renewal required? Every 1 year(s)

2. Certified Medical Office Manager (CMOM)

Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.

Certification details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or written exam required? Yes
  • Renewal required? 
Certifying organization
Practice Management Institute

3. International Accredited Business Accountant (IABA)

ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.

Certification details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? Yes
  • Oral or written exam required? Yes
  • Renewal required? No

4. Certified Customer Service Representative (CCSR)

Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.

Certification details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or written exam required? Yes
  • Renewal required? Every 3 year(s)

What is the best certification for a collection agent?

The best collection agent certification is Certified Management Accountant (CMA). The Certified Management Accountant (CMA) is awarded by the The Association of Accountants and Financial Professionals in Business. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.

Here's a bit more background on how to obtain this collection agent certification:

  • To become a certified Certified Management Accountant (CMA), you need to pass the exam.
  • This certificate requires more than two years of work experience.
  • Renew certification every 1 year.

What certifications can impact a collection agent career and salary?

The Certified Medical Office Manager certification will help you to secure a customer service representative position, which will increase your pay and career trajectory. A customer service representative's average salary is $29,624 whereas collection agents make an average salary of $32,689.

Best certifications

The most common combination of collection agent certifications include: Certified Management Accountant (CMA), Certified Medical Office Manager (CMOM), and International Accredited Business Accountant (IABA).

Online courses for collection agents to earn certifications

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