Collection agent vs collections specialist

Differences between collection agent and collections specialist duties and responsibilities

Collection agent example responsibilities.

• Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
• Used computer GPS to locate vehicles.
• Input assignments and update clients via computer programs (RDN and PRIOS).
• Demonstrate professionalism and customer support while following FDCPA guidelines.
• Assist in preventing impending losses and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Utilize effective negotiation skills by collecting payments from debtors of unpaid accounts via telephone and written communication.
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Collections specialist example responsibilities.

• Manage university A/R processes and enforce tuition payment policy.
• Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
• Review denied Medicare and Maine Medicaid insurance claims for accuracy.
• Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
• Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
• Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.
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