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  • Contact Center Agent

    Insight Global

    Remote Collection Agent Job

    Insight Global is looking for a Service Desk Agent to support a federal client of ours. This position sits fully remote. This is an entry-level position providing first-level IT support for service requests and incident resolution. This position will be supporting a 24x7 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests. Must Haves: At least 1 year of prior Service Desk experience working with incident ticketing system and event management. Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal. Must be eligible to clear a Public Trust Clearance process. Comfortable working night shift 8 PM - 8AM Plusses: Anyone who has supported a financial/federal client Day to Day: Insight Global is looking for a Service Desk Agent to support a federal client of ours. This position sits fully remote but must be within driving distance of Dallas, TX in case you are needed onsite. This is an entry-level position providing first-level IT support for service requests and incident resolution. This position will be supporting a 24x7 environment, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests.
    $21k-29k yearly est. 10d ago
  • Head of Student Loan Refinancing

    Juno 4.4company rating

    Remote Collection Agent Job

    Juno is a leading marketplace for new student loans and student loan refinancing, offering exclusive rate discounts and bonuses to over 200,000 members. Backed by top venture capital firms, we've helped originate more than $900 million in loans for our members. Job Description: We are seeking a self-starter to lead our Student Loan Refinancing division. Your mission is to help individuals with high student loan balances-such as doctors, dentists, lawyers, and other professionals-save money through refinancing. The Head of Student Loan Refinancing will be responsible for generating partnerships with medical associations, hospital groups, law firms, and other channels to increase awareness of our offerings among key customer segments. Key Responsibilities: Strategic Partnerships: Identify and establish partnerships with groups that have access to our target customers (doctors, dentists, lawyers, and other graduate professionals) Develop relationships with key stakeholders to promote Juno's refinancing solutions. Business Development: Create and execute strategies to attract professionals with high student loan balances. Explore new channels and opportunities for customer acquisition. Market Awareness: Analyze market trends to inform product offerings and marketing strategies. Attend industry events to network and represent Juno. Team Leadership: Build and manage a team focused on growth and customer engagement. Collaborate cross-functionally with marketing, product, and customer service teams. Performance Monitoring: Set KPIs and monitor performance against goals. Provide regular reports to executive leadership on progress and opportunities. Qualifications: Experience: Minimum of 3 years in business development, partnerships, or related roles. Proven track record of generating and managing high-impact partnerships. Industry Knowledge: Understanding of student loan refinancing and financial products. Familiarity with the needs of professionals in the medical, dental, legal, and similar fields. Skills: Excellent communication and negotiation skills. Strong networking abilities with a strategic mindset. Ability to work independently and drive initiatives from concept to completion. Education: MBA or advanced degree is a plus. What We Offer: Compensation: Competitive salary with performance-based bonuses + equity negotiable. Benefits: Comprehensive healthcare coverage. 401(k) match to support your retirement planning. Work Environment: Option to work remotely or from our Miami office. Dynamic and collaborative team culture. Growth Opportunities: Be part of a rapidly growing company with a meaningful mission. Opportunity to make a significant impact on the company's success Flexible Immigration Status We routinely sponsor eligible employees for H1B / Green Card
    $27k-39k yearly est. 2d ago
  • Remote Customer Service

    Liveops Careers 3.4company rating

    Remote Collection Agent Job

    *Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.* Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss! Liveops ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs As an Independent Contractor, you are self-employed and can: * Work from home or any quiet place. * Set your own schedule to work around your life. * Enjoy the freedom and flexibility of being your own boss. Our Clients look for Independent Contractors who are comfortable: * Conducting inbound and outbound customer service calls with customers. * Creatively problem solving. * Quickly assessing customer needs and providing sound solutions. * Providing a high-level of customer service. * Documenting details of all calls and customer interactions. * Managing through multiple systems, programs, and screens simultaneously. Successful Independent Contractors will have the following skills: * Experience handling inbound and outbound calls * Minimum 1 year of customer service experience * Computer skills including navigating multiple tabs, windows and systems * Basic typing skills * Strong customer service and written skills * Comfortable empathizing and remaining patient with difficult callers Earning Potential: As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss. Want to Learn More?! Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals. Application and Certification Process: To become an Independent Contractor the following are required: * Complete an application to Join Liveops Nation, which includes passing a background/credit check * The background/credit check requires a $45 processing fee paid directly to our vendor * View our background and credit check requirements [here](https://join.liveops.com/what-to-expect/eligibility/#backgroundcheck) * Sign an Independent Contractor Agreement * Complete a W9 form * Opportunities that you choose may have additional requirements, including certification specific to a program *We have a variety of programs starting every week!* Program Metrics Requirements: These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility. Availability Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential! * Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Technology Needed for Success: Please review the Liveops basic technology requirements by clicking [here](https://join.liveops.com/what-to-expect/eligibility/#techrequirements) * Please note, several clients will require additional security measures and technology equipment * Liveops systems are not currently compatible with Mac or Chromebook What's Next?! Submit your application today! Once qualified, a member of our team will reach out with next steps! Get ready to join Liveops Nation! Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY
    $24k-31k yearly est. 3d ago
  • Discovery and Collection Specialist

    Hruckus

    Collection Agent Job In Springfield, VA

    Veteran-Owned Firm Seeking Discovery & Collection Specialist for Springfield, VA My name is Stephen Hrutka. I manage a veteran-owned firm in Washington, DC, focusing on Supply Chain Management, Strategic Sourcing, and Technical/ Cleared Recruiting. HRUCKUS helps other Veteran-owned businesses recruit positions across DARPA, Strategic Capabilities Office, and Federal Agencies. One of our longest-engaged Veteran-owned clients has a funded opening for a Discovery & Collection Specialist. The ideal candidate will have an Active TS/SCI Clearance, 1-3 years of experience and knowledge in Collecting, researching, evaluating, and compiling publicly available information (PAI) by established customer policies and procedures, including current storage policies, OPSEC protocols, and Intelligence Oversight (IO) Governance. If this role is not a fit for you but you may know someone, I am glad to offer a referral bonus. Thanks, Stephen M Hrutka Principal Consultant HRUCKUS LLC *************** Position Description: Our client seeks a Discovery & Collection Specialist with an Active TS/SCI Clearance to support their subsidiary operations. Our client provides professional GEOINT exploitation, analysis, production services, and GEOINT management solutions. To succeed, The Discovery & Collections Manager must possess the passion to ramp up quickly as a valuable teammate, skillfully communicate and scale activities, and always meet or exceed professional expectations. Essential Duties: Collect, research, evaluate, and compile publicly available information (PAI) by established customer policies and procedures, including current storage policies, OPSEC protocols, and Intelligence Oversight (IO) Governance Produce and disseminate Customer Open-Source reports and alerts by established SOPs Populate activities in the assigned performance management system (Currently JIRA) Support timely responses to intelligence priorities, requests for information (RFIs), and other customer and mission needs Tasks Include: Regional/Target Monitoring Language support Geolocating Data discovery and transfer Address coding Contribute to preparing data releases and analytical, observational, and technical reports and publications Assess open-source media veracity utilizing splice detectors, hex editors, GAN detectors, etc. Maintain proper file management following division standards Request and maintain access to security domain systems (SBU, SecNet, COE) Request, maintain access to, and utilize IC Open-Source databases/portals (Tier 0) Contribute to Open-Source Tradecraft knowledge management Support presentations of activities, discoveries, conclusions, and tradecrafts to leadership, partners, and customers Maintain an active presence in Open-Source chat rooms and collaboration spaces to engage with team members, customers, and partners Conduct persona maintenance activities (surfing, seasoning, posting) in accordance with the service constraints paragraph on sensitive operations Support Senior Management with outreach and marketing efforts Required Skills and Experience: Must possess an Active TS/SCI Clearance 1-3 years of experience conducting Open-Source collection or Open-Source Analysis Experience with web browsing tools and advanced searching techniques Coursework or one year of experience building/using PowerPoint slides, Excel spreadsheets, Email, and One Note Notebooks Basic knowledge of how to conduct safe searches (OPSEC) 1-3 years of demonstrated work experience directly engaging with IC partners/customers Preferred Qualifications: Foreign language capabilities (Reading, Writing, Listening) Knowledge of geospatial technologies (ArcGIS, Google Earth, I Spy) Knowledge of DoD/IC databases and services Knowledge of Common Open-Source Databases and Services Familiarity with Social Media Familiarity with JIRA Knowledge of DoD and IC missions Experience Geolocating images (Handheld photography, videos, etc.) Ability to remain flexible to changing priorities and requirements from supervisors and customers Additional Client Requirements: Physical: Frequently required to sit and work at a desk/computer for up to 8 hours a day While performing the job responsibilities, the employee is required to talk and hear Must have repetitive wrist/hand/finger movement to work on computer and related office equipment Vision abilities required by this job include close vision Cognitive: Ability to learn new tasks Ability to maintain focus and complete tasks independently Ability to remember processes Ability to complete tasks in situations that have a speed or productivity quota Benefits: This full-time position offers Medical, Dental, Vision, 401K Match, Generous PTO, and Additional Company Paid Benefits The target annual rate is $60,000-$65,000.
    $60k-65k yearly 4d ago
  • Medical Billing & Collections Specialist

    Aimhire

    Remote Collection Agent Job

    Position: Medical Billing & Collections Specialist - Reimbursement (Remote working mountain time hours) Location: Remote anywhere in the United States, excluding California, North Dakota, Washington, Wyoming, and Puerto Rico. We are looking for a detail-oriented and experienced Medical Billing & Collections Specialist to join our client's team. In this role, you will be responsible for overseeing the entire claims process, from billing to follow-up, ensuring timely resolution of claims with government and commercial payors. You will handle denied claims, manage appeals, investigate partial payments, and resolve claim rejections while maintaining compliance with industry guidelines and organizational policies. Strong communication and analytical skills are essential, as you will interact with payors and collaborate with internal teams to ensure accurate claim processing and reimbursement. This is a contract to hire position with a strong possibility of going permanently paying between $23-$25/hourly based upon experience Key Responsibilities: Manage the health and status of insurance claims billed to government and commercial payors, ensuring timely resolution through persistence, attention to detail, and clear communication. Requires strong knowledge and experience in the full revenue cycle process, including traditional Medicare, Medicare HMO, traditional Medicaid, Medicaid HMOs, contracted commercial plans, and non-contracted (out-of-network) claims. Experience with Durable Medical Equipment (DME) billing is preferred. Claim Follow-Up Investigate claim status via payor portals or by contacting payors. Identify and resolve issues such as missing information, errors, or timely filing concerns. Correct and resubmit claims as needed, adhering to payor guidelines. Document all actions in the billing system and monitor follow-up progress. Denial Management Analyze and understand denial reasons. Verify accuracy and gather necessary supporting documents. Contact payors to clarify denials and determine next steps (corrections, resubmission, or appeal). Submit appeals or corrected claims with proper documentation. Track and document actions in the billing system. Partial Payment Review Investigate partial payments to verify payment accuracy and determine patient responsibility. Review Explanation of Benefits (EOBs) and contracts to ensure compliance with contractual rates. Address discrepancies through corrections, appeals, or adjustments. Update billing records and document all actions in the system. Resolving Claim Rejections Review rejection reasons using codes and messages to verify claim details (patient information, billing codes, insurance). Investigate rejected claims to validate critical details. Correct errors, update information, and gather supporting documents. Resubmit claims following payer guidelines, ensuring timely filing. Performance and General Duties Follow organizational policies and use internal resources for guidance. Adhere to quality procedures and support continuous improvement initiatives. Apply workflow efficiencies to manage tasks and prioritize effectively. Address open cases related to reimbursement invoices. Gain proficiency in relevant systems (e.g., Oracle, Salesforce, ProChant Pulse, Brightree) to resolve inquiries and document actions. Work Prioritization Use the daily work driver (such as Daily AR Pivot, ProChant Pulse, Excel) to prioritize tasks. Filter worklists and focus on high-priority accounts. Requirements: Expertise in Medicare, Medicaid, and commercial payor regulations. Proven ability to independently write appeal letters for denied or underpaid claims. Experience with submitting retroactive authorization requests. Excellent communication skills to participate in reimbursement calls and address related inquiries. Ability to interpret and explain Explanation of Benefits (EOBs), in-network/out-of-network benefits, coinsurance, deductibles, and provider contractual agreements. Knowledge of Accounts Receivable (A/R) principles, cash posting, medical billing procedures (including HCPCS and ICD-10 codes), medical collections, and claims processing guidelines. Bachelor's degree in a related field with 2-3 years of experience in medical billing and collections, or High School Diploma/GED with 6+ years of experience in medical billing and collections. AimHire is an equal opportunity employer.
    $23-25 hourly 5d ago
  • Manufacturing Account Specialist

    LHH 4.3company rating

    Collection Agent Job In Richmond, VA

    Job Title: Manufacturing Account Specialist Job Functions: Cultivate positive relationships with internal teams and customers through accurate, responsive, and proactive communication, ensuring all customer requirements, including product specifications and logistics details, are understood and met. Generate and process sales contracts and customer purchase orders, ensuring accuracy, monitoring availability, and communicating discrepancies to customers. Coordinate and track customer product samples, facilitate customer pickups at third-party warehouses, and collaborate with the Logistics Team on delivered contracts. Review customer purchase orders for accuracy against sales contracts, communicate discrepancies and product availability issues with Sales Executives and customers, and submit additional testing requests to the Quality Assurance team as needed. Facilitate resolution of warehouse issues, including short orders, missing or damaged products, and incorrect release of products, and coordinate third-party processing requests and shipments with Sales Executives and Processing Coordinators. Track sales contract progress, communicate contract balances internally and externally, and proactively plan for third-party processing sales contracts, ensuring timely and efficient operations. Qualifications and Experience: Minimum of 1-3 years of experience in client service, supply chain management, logistics, procurement, or a related field. Strong attention to detail and accuracy in managing documentation and reviewing reports. Effective communication skills to liaise with various stakeholders. Problem-solving skills to identify and resolve issues related to operational processes. How to Apply: If you are a motivated individual with a passion for manufacturing and a commitment to excellence, we encourage you to apply. Please submit your resume. We look forward to reviewing your application and potentially welcoming you to our team. BENEFITS: The company provides Anthem medical, dental, and vision insurance, with 100% of the cost covered for employees and 50% for family members. They also offer a 401K plan with a 5% match that is immediately vested. Additionally, the company provides short-term and long-term disability insurance, Aflac, and paid time off. Employees receive 3 weeks of vacation, 5 days of sick leave, 9 holidays, and 2 flexible holidays.
    $47k-64k yearly est. 1d ago
  • Brighton Collectibles - Brands Associate - Dulles International Airport

    Paradies LagardÈRe 4.2company rating

    Collection Agent Job In Dulles Town Center, VA

    Duties And Responsibilities: Put the customer first at all times Provide memorable, highly personalized customer service through needs analyses and product recommendations. Offer customers promotional products and services Be able to resolve customer service issues and escalate as required Create and maintain good working relationships with fellow associates Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards Efficiently and accurately conduct customer transactions on our POS Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld Efficiently and accurately complete any required process controls (paperwork, etc.) Follow company policies and procedures and maintain a safe working environment Process all point of sale transactions in a friendly, quick, and efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures Successfully show consistent performance on quarterly selling observations POSITION QUALIFICATIONS: Passion for and knowledge of the Brand and product category Demonstrated selling experience in a service oriented retail setting. Preference towards the store's products Demonstrated ability to assess customer needs, upsell and make recommendations, preferably with prior knowledge of the product lines. Demonstrated ability to promote product, influence customers and work with a team in a fast service environment Significant interpersonal and relationship, demonstrated ability to stay up to date with industry products and services. Ability to work various shifts in a 7/365 team orientated environment Excellent customer service skills and an ability to communicate effectively using the English language Strong sense of personal pride Self-starter able to prioritize and handle various tasks simultaneously Capable of working in a team environment and committed to driving sales results Ability to adapt to changing priorities and unexpected situations Ability and willingness to accept and provide feedback Proficiency required in reading, writing, and mathematics Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays Benefits: Competitive pay with starting hourly rate of $16 per hour plus Commission Medical, dental, vision, life, short/long term disability 401K match Training & development Scholarship opportunities Airport parking Paid time off & much more!!! Qualifications Behaviours Preferred Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Loyal: Shows firm and constant support to a cause Motivation Preferred Self-Starter: Inspired to perform without outside help Job Security: Inspired to perform well by the knowledge that your job is safe Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
    $16 hourly 5d ago
  • Senior Collections Analyst

    Woods Rogers 3.8company rating

    Collection Agent Job In Norfolk, VA

    The Senior Collections Analyst works in conjunction with the Director of Billing & Collections to oversee the firm's collections activities. This role is responsible for communicating with attorneys, legal assistants and the e-billing department to review open AR, evaluate outstanding debts, and ensure the timely collection of payment from clients. The Senior Collections Analyst coordinates with other members of management to enhance the overall billing and collections efforts to meet firm financial goals. This is a full-time, non-exempt position, with the ability to work on site in any of our five offices in Virginia. The anticipated work schedule for this position is Monday - Friday, 8:30 AM - 5:00 PM, with an unpaid lunch, for a total of 40 hours per week. Required Qualifications Three (3) years of experience in collections or accounts receivable within a law firm. High proficiency with billing and collections software platforms, preferably Elite and the Elite Collection Module. Familiarity with industry-specific collections best practices. Ability to resolve problems and concerns with an elevated level of professionalism. Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, colleagues, and external stakeholders. Ability to organize and utilize data to report on performance and goals. Exceptional organizational skills and attention to detail. High level of discretion and confidentiality in handling sensitive client information. Commitment to providing excellent customer service and representing the Firm in a professional and courteous manner. Proficiency with Microsoft Office Suite. Responsibilities Oversee all collections processes for the Firm in cooperation with the Director of Billing & Collections or other members of management, including the implementation of policies and procedures to ensure accurate and timely collection of payments. Monitor the aging of accounts receivable and take necessary action on overdue accounts. Participate in trainings and meetings regarding 3E and e-billing Hub software. Participate in testing new software and assisting with correcting any information in current system needed for the 3E software and e-billing Hub. Communicate effectively with billing coordinators and client representatives to address questions, resolve collections issues, and ensure client satisfaction. Work with the Director of Billing & Collections to conduct analysis of recurring collections issues and implement corrective actions. Negotiate payment arrangements, settlements, and dispute resolutions when necessary. Provide training and support to attorneys, staff, and billing personnel on collections processes. Collaborate with internal departments to streamline the billing workflow and resolve any billing-related issues efficiently. Coordinate with external vendors and service providers as needed. Stay informed about industry best practices, changes in relevant regulations, and advancements in collections technology. Proactively identify opportunities to enhance processes, reduce inefficiencies, and optimize performance. Ensure compliance with debt collection laws and regulations. All other duties and responsibilities as assigned. Benefits Include: Medical Insurance Paid Time Off 401(k) + matching Paid Holidays Dental Insurance Vision Insurance Life Insurance Physical Demands Ability to sit or stand for long periods of time. Work Environment Professional office setting. Occasional travel to attend trainings may be required. Applications Woods Rogers is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.
    $58k-67k yearly est. 9d ago
  • Collections Representative - FT - Hybrid Work Schedule

    1St. Financial Bank USA 4.5company rating

    Remote Collection Agent Job

    Collections Representative Make sure to apply with all the requested information, as laid out in the job overview below. 1st Financial Bank USA (1FBUSA) is currently hiring for Collection Representatives. Day Shift (Mon. - Fri., 8-5 pm &1 Sat. per month) Salary starts at $17 per hour for the day shift PLUS commissions! Or Night Shift (Mon. - Thurs. 10-7 pm, Fri. 8-5 pm & 1 Sat. per month) Salary starts at $18.70 per hour for the night shift PLUS commissions! This position offers a hybrid work schedule. Job Profile As a Customer Assistance Professional, you will help create successful solutions over the phone with our Card Members whose payments are past due. You will be responsible for advising Card Members of their account status and offer a variety of payment arrangements that will assist them in resolving their account delinquency. Successful candidates are good listeners, problem solvers with attention to detail, and who enjoy customer interaction. Rich lineup of health, financial and work/life benefits including: Comprehensive and affordable medical, Rx, dental, vision, life and disability coverage 25-day annualized paid time off including 100% cash out for unused time Health Savings Account w/company contribution up to $1,000 annually Dependent Care Spending Account w/company contribution up to $1,200 annually 401(k) w/company matching contribution up to $2,500 annually Tuition reimbursement by the company up to $2,500 annually We provide a highly competitive and comprehensive compensation and benefits program including affordable medical/dental/vision insurance, generous paid leave program, 401(k), health savings account, tuition reimbursement, financial childcare assistance and much more! 1st Financial Bank USA is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 1st Financial Bank USA participates in E-Verify E-Verify Right to Work Poster (justice.gov) See Job Description Additional Information: Remote working/work at home options are available for this role.
    $17-18.7 hourly 2d ago
  • Collections Representative

    Genius Talent

    Collection Agent Job In Newport News, VA

    Genius Talent has partnered with a leading credit union in search of a Recoveries Representative. The Recoveries Representative monitors and maintains assigned accounts through review, follow-up, and implementation of payment arrangements. Collects on charged-off accounts and assists with related legal matters. Responds to member and staff queries about accounts relating to all post-charge-off accounts. Communicates with members negotiating and recommending solutions to improve member account status. Performs skip-tracing and account documentation of negotiated payment arrangements while adhering to applicable regulatory requirements and internal guidelines. Responsibilities: Performs processing in most of the following specialized legal collections areas: Payment Arrangements/Settlements on charged-off accounts, Warrants in Debt and court procedure, Subpoenas/Information Requests, Liens/Garnishments, Bankruptcy, and Repossessions. Makes outbound collection attempts to members by telephone and letter to assist them in setting up payment arrangements on charged-off accounts. Recommends resolutions to members with delinquent accounts; manages and follows up when payment arrangements have not been met. Performs skip tracing inquiries and activities, as necessary, to obtain contact information to contact members with charged-off accounts. Resolves charged-off loans or shares on members' accounts using negotiation skills. Navigates multiple systems to contact, track and monitor member accounts. Performs quality control on documents and processes. Performs specialized research and responds to requests from internal and external sources. Requirements: One year of collections, customer service, sales, or other related experience is required. One year from college or technical school preferred.
    $24k-32k yearly est. 13d ago
  • Account Representative

    Victory Lap

    Remote Collection Agent Job

    The Opportunity Our client is a prominent player in the restaurant delivery market, connecting consumers with their favorite local eateries through a convenient and innovative platform. They are dedicated to providing exceptional service and expanding their market presence nationwide. As an Account Representative, you will be a pivotal member of our client's sales team, responsible for nurturing relationships with restaurant partners and driving the adoption of our client's delivery platform within your designated territory. You will collaborate closely with restaurant owners, managers, and stakeholders to ensure mutual success and maximize revenue opportunities. How You Will Make An Impact Own and manage a pipeline of local small and medium-sized restaurants to sign new partnerships in your geographic region with a mix of cold-calling (at least 50 dials per day) and in-person meetings Create a great first impression and act as an ambassador to develop long-term partnerships and communicate the value of our client Manage contract negotiation to establish the foundation of a strong working relationship with our restaurant partners, including sustainable economics for both parties Help us identify and build standard processes and collaborate with the Account Management team to support a seamless onboarding experience for each new restaurant partner Proactively maintain communication channels with prospects via phone, email, and face-to-face meetings What Will Make You Successful Sales Experience: 1+ years of sales experience or Bachelor's Degree with exposure to sales through internships or other experiences Customer Focus: Strong customer service orientation with a genuine passion for building relationships and delivering exceptional customer experiences. Communication Skills: Excellent verbal and written communication skills, including the ability to articulate complex concepts and influence decision-making. Analytical Skills: Ability to interpret data, analyze trends, and draw actionable insights to drive business growth and optimize performance. Adaptability: Thrives in a fast-paced, dynamic environment with the flexibility to adapt to changing priorities and market conditions. Team Player: Collaborative mindset with the ability to work effectively both independently and as part of a team. Benefits To You Competitive Compensation: Enjoy a competitive salary package with performance-based incentives. Career Growth: Opportunity for career advancement and professional development within a rapidly expanding industry. Health Benefits: Comprehensive health benefits package including medical, dental, and vision coverage. Work-Life Balance: Flexible work schedules and remote work options available, promoting work-life balance. Note: This position is based in Chicago with occasional travel required. We look forward to receiving your application and discussing how you can contribute to our client's growth and success. About Us At Victory Lap, we partner with leading organizations to redefine sales and business development strategies across various industries. Currently, we are seeking a dynamic Account Representative to join our client's team in the rapidly evolving restaurant delivery space. This role offers an exciting opportunity to drive growth, build relationships, and make a significant impact in the restaurant industry.
    $33k-48k yearly est. 15d ago
  • Branch Collection Specialist

    Onemain Financial 3.9company rating

    Collection Agent Job In Springfield, VA

    At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain. In the role Responsible for high volume collections activities to achieve delinquency goals for an assigned branch Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies REQUIREMENTS: HS Diploma/GED Preferred: Collections or Customer Service experience Bilingual Location: On Site Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Key Word tags Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
    $32k-44k yearly est. 11d ago
  • Account Specialist (Work from home)

    Professional Career Solutions

    Remote Collection Agent Job

    We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: Previous experience in customer service or sales is a plus. Great communication skills Ability to listen to and understand customer needs. Good problem-solving skills Comfortable working remotely and independently Willingness to learn and develop new skills. Ability to adapt to change in a dynamic environment. If this sounds like you, we'd love to chat! What You Can Expect: Flexible schedule 100% Remote position (Work from home) Hands on training Life insurance Health insurance reimbursement Industry-leading resources and technology We hope to see your application soon! Additional information:Employment type: Full-time
    $46k-75k yearly est. 60d+ ago
  • Collector

    Chartway Credit Union

    Collection Agent Job In Virginia Beach, VA

    Job Title: Collector Job Type: Full-time All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities. The Collector is responsible to the Collections Manager for the efficient processing of assigned accounts. Contacts customers who are delinquent and obtain past due payments, commitment agreements or establish a repayment plan. Responsible and Accountable for: Assists in areas as directed by management. Consistently and accurately document all information pertaining to accounts. Councils members with financial issues and refer to Balance when appropriate. Has knowledge and understanding of Chartway Federal Credit Union collections policies, procedures, organization and philosophy. Responsible for understanding Negative Share account Maintain a knowledge of how to handle bankruptcy accounts Recommends CU approved Workout Program for delinquent accounts Responsible for processing all collection department payments via Western Union, Converge, Electronic Cash Management (ACH and CC payment Site). Responsible for the daily processing of collection letters, certified mail letters and emails Skip trace by performing investigative activities to evaluate and determine the whereabouts of members through database searches and system records using OTG documents, CU approved sites Recommend accounts for repossession Knowledge, Skills, and Abilities: Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. Ability to correspond in a professional manner using Word, Excel and Outlook. Ability to maintain the highest level of confidentially. Ability to negotiate payment terms and methods when the right party is reached. The process requires reviewing the account information in database and/or asking probing questions. Ability to plan, organize, prioritize and multi-task. Must be able to maintain composure with difficult or irate customers. Ability to attend all required Credit Union meetings and successfully complete all required training classes. Education and Experience: Education: High school education or equivalent GED. Experience: Prefer 1 year of previous collection or equivalent experience. Bilingual in Spanish preferred Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration. Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.
    $28k-38k yearly est. 13d ago
  • Entry-Level Government Account Representative

    Carahsoft 4.1company rating

    Collection Agent Job In Reston, VA

    To keep step with our rapid growth in technology market, we are in search of collaborative, driven and forward-thinking individuals to continue to grow our business. We currently have openings for entry-level government Account Representatives. Account Representatives are focused on identifying, qualifying and closing federal, state and local government opportunities. You will be responsible for relationship development, proposal writing, and new business development. The ideal candidate will be a college graduate with a business-related degree and some marketing or business internship experience. This role is based out of our office in Reston, VA. Overall Responsibilities: Manage assigned accounts to maximize sales potential Work effectively within assigned territory and named account base to maximize sales potential Generate leads, qualify opportunities, and forecast pipeline Responsible for set revenue expectations and achievements Build strong relationships to achieve win/win results toward common goal Drive registration to and attend client meetings and events Build strong relationships to achieve client goals Desired Qualifications & Experience: Strong desire to learn about federal software sales BA/BS degree Proven track record of leadership, responsibility and dependability Ability to thrive in a fast-paced, changing environment Competitive, assertive, self-starter mentality Carahsoft is an equal opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
    $32k-42k yearly est. 1d ago
  • Patient Account Representative

    Teksystems 4.4company rating

    Collection Agent Job In Norfolk, VA

    As the Patient Account Representative If you're ready to explore the next step in your career: You'll enjoy… Career Opportunities - Tons of growth opportunities for your career Standard Hours - 100% in office role. Monday-Friday, 8:00am-4:30pm Competitive Pay - $20.00-22.00 an hour Expedited Interviews - Access to additional Resume support and pre-interview questions A day in the role… First thing they are going to do is review the office charges from the previous day that the providers inputted Pull them up in their system to see if they are in a Global period (GLOBAL PACKAGES - example: if someone had their appendix removed there is a 90 day global period, meaning the insurance company pays 1 lump sum for the procedure and any follow up appointment for 90 days after the procedure) Go into the hospital system (EPIC) to see if any charges are not entered in yet They will need to look at a diagnosis code and make sure they pick the correct one if it is incorrect - look at provider notes to see what level of code is needed Looking to see if they need to put modifiers on the charges When they pull up each patient - check the insurance verification on them and make sure they have the correct insurance and authorizations- this is very important as they have had issues in the past where insurance info is incorrect and all charges get denied They would then submit the charge Insurance follow up tasks from the medical group EVMS Medical group (which is the centralized follow up office for all EVMS practices) will send tasks back to them if the claims were denied Any tasks that bounce back due to incorrect information, unspecified diagnosis codes, etc. Sometimes modifiers will need to be added Necessary Skills and Strengths: Coding Knowledge | Billing Knowledge | EMR Systems | CPT/ICD-10 Coding | Follow-Up Experience | Medical Terminology | EOBs | Medical Claims | Charge Posting | Payment Posting | Patient Accounts | Denials | E&M Core Experience: 2+ years of billing or follow up experience Strong insurance knowledge - including Medicare/Medicaid advantage plans and checking eligibility Know how to read an EOB Medical Revenue Cycle EPIC Experience Able to understand coding enough to change unspecified dx codes in office charges E&M Coding Knowledge of how to read an ICD10 / CPT code book - dont need to know how to code surgeries but need to understand them and how to look it up Strong denials experience Pay and Benefits The pay range for this position is $20.00 - $22.00 • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norfolk,VA. Application Deadline This position will be accepting applications until Jan 20, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $20-22 hourly 2d ago
  • Law firm Billing Specialist - mostly remote

    Capitol Recruiters Inc.

    Remote Collection Agent Job

    Law Firm Billing Specialist - For top tier law firm client in Northern Virginia. This is a mostly remote role with occasional in office work. This role is responsible for assisting billing systems and processes including submission of client paper/electronic billing. Duties: Maintain professional relationships with business services staff and clients. Coordinate pre-bill to final bill process. Submit finalized bills/eBills. Maintain electronic billing profiles with assigned e-billing vendors. Coordinate with the Billing Manager regarding new client and matter billing set-up. Respond to inquiries relating to billing and payment information. Recommend solutions. Reconcile discrepancies and/or issues by conducting complex/detailed analysis of billing issues. Requirements: Bachelor's degree preferred. Three or more years' billing/e-billing experience in a legal or professional services firm. Prior experience with BillBlast eBilling, OrionLaw, and Aderant software or other similar software. Strong attention to detail. Excellent written and interpersonal communication skills. Ability to prioritize and complete simultaneous projects with minimal supervision. Working knowledge of general accounting principles. Ability to function in a high-energy, fast-paced environment. Salary Range:$55k to $75k
    $55k-75k yearly 23d ago
  • LG Home Appliances Territory Account Rep

    Marketsource Inc. 4.1company rating

    Collection Agent Job In Alexandria, VA

    LG Home Appliances Territory Account Representative LG Electronics / MarketSource is a premier provider of integrated sales and marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. LG Electronics / MarketSource is currently searching for a Territory Account Representative to partner with our client's retail program. The LG Territory Account Representative connects the physical and digital environments where consumers explore, learn, and shop for appliances. Not only will the LG Territory Account Representative work with retail partners to manage the local relationships, drive awareness, implement initiatives, collect and communicate market intelligence and increase sell-out across the territory, but they will also engage directly with consumers through various ways, including social media. Responsibilities/Duties: Store Support (In-Person and Virtual) Train, educate, and motivate appropriate store personnel on product features, customer benefits and overall value proposition Influence District and Store leaders to support share increase and sell-out strategies within their assigned territory locations Execute action plans at territory and store levels with focus on driving increased sales, market share, store mind shares and sell-out performance Develop and maintain strong relationships with client field leadership and retailer field leadership and associates within assigned territory Ensure sales, market and competitive information are recorded and submitted after each retailer visit through The MarketSource Reporting Tool Connect with local retail partner stores, field and district management to identify regional training opportunities. Deliver associate training within assigned territory Support strategic initiatives and marketing programs Meet or exceed brand visual presence objectives by maintaining the physical presentation of display models in assigned retail locations. Ensure all signage or point of purchase materials are in place and the product is properly priced Driving to retail stores on a daily/weekly basis to ensure that areas are properly displayed, maintained and merchandised, and are neat, clean and in working/demo order. Respond to retailer issues and concerns in a timely manner General Consistent follow-up ensuring goals are achieved or actions plans are formulated as opportunities arise Collect and communicate market intelligence, best practices, customer feedback and market competition in assigned geography and vertical Provide internal and external customers with exceptional service Understand unique characteristics of assigned industry and competitive challenges Must Obtain and Maintain highest level of LG Training Certification Education and Work Experience: • Bachelor's Degree in Business or Marketing and/or 4+ years in retail sales or retail sales management experience required • 3+ Years retail home appliance, home electronics, or home technology experience mandatory • Demonstrated track record of territory account sales • Excellent presentation and communication skills Conduct “demonstratable” skills for on camera education and selling of products to Retail Associates or End-Users directly Be able to quickly communicate benefits / LG story • Good financial analysis/analytical skills • Strong relationship building skills and flexible style • Proactive, high energy, self-motivated, an entrepreneurial “can do” attitude • Demonstrated successful history of influencing without authority • Must be able to work independently with minimal supervision • Must be able to multi-task and respond to a variety of situations • Strong organizational skills • Demonstrated creative problem-solving abilities • Comfortable/ Experience in running video chat equipment Additional Job Requirements: • Need adequate space in home to set up Virtual office • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items • Requires the ability to move around the store, assist customers and maneuver merchandise when necessary • Performs additional duties as assigned • Ability to lift up to 20 pounds independently • Ability to travel up to 75% in market with some limited overnight travel and/or airline travel required • Reliable transportation, auto liability insurance and clean driving record required
    $34k-44k yearly est. 1d ago
  • Collection Agent

    Cwrs

    Remote Collection Agent Job

    Virtual Collections Specialist Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home! At CWR, your earning potential is up to you. You can make as much as you put into using our provided software, training, and management support. Agents rave about our integrated collections engine database and softphone communicator. All of these are provided to you at no additional cost! All that is needed from qualified applicants is the ambition to write your own paycheck. Virtual Collections Specialist Overview: Are you a self-starter with some free time on your hands to make some money? Working as a virtual collections and recovery specialist you will be required to communicate with patients, clients, and consumers to attempt to bring resolution to unpaid accounts. You will provide thorough, efficient, and accurate updates on computer files for each call made. You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures. You will provide feedback to management concerning possible problems or areas of improvement. You will provide valuable insight and recommendations to improve processes and efficiency. You will perform other duties upon request of management. Virtual Agents are set up on an incredibly lucrative bonus structure that is paid bi-weekly! The earning potential is limitless! Qualifications for Virtual Collections Specialist: High school diploma or General Educational Development (GED) Certificate Knowledge and understanding of company policies and procedures Knowledge and understanding of Fair Debt Collection Practices Act (FDCPA) Ability to maintain the highest level of confidentiality Proficient personal computer skills Excellent interpersonal, written, and oral communication skills Ability to work in a team-fostered environment Ability to work in a multi-tasked environment Ability to prioritize and organize work Ability to adapt to flexible work scheduling
    $26k-44k yearly est. 60d+ ago
  • Experienced Collections Agents

    Central Portfolio Control 3.6company rating

    Remote Collection Agent Job

    2 to 3yrs Experinceis prefered (Outbound Agent) **WORK FROM HOME OPPORTUNITY** Central Portfolio ControlMinnetonka, MN OUR TOP 15 COLLECTORS ARE ON PACE TO MAKE OVER 100K THIS YEAR. Central Portfolio Control offers career opportunities for highly-motivated individuals looking for an opportunity to be the best at what they do and get paid like you should. Our unique business provides our employees with unlimited earning potential with flexible hours. We provide our team with the opportunity to build a high-paying career using our businesses infrastructure, technology and experienced leadership. The Ideal candidate is Goal-oriented, Results-driven, Detailed-oriented, Punctual and dependable, Ethical and a great communicator IF THIS IS YOU, CALL TODAY!! Come reap the benefits of what CPC has to offer: Competitive Base salary, plus uncapped performance pay. Medical, Dental, Vision, HSA, FSA and matched 401k. Flexible Scheduling, Paid Time Off (PTO) and Paid Holidays. Stability with an industry leader! Many Opportunities for Advancement Bilingual Representatives welcomed and needed! Due to the nature of the business you must be able to pass a criminal background check and Drug test.
    $24k-30k yearly est. 60d+ ago

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