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Collection agent skills for your resume and career

Updated January 8, 2025
3 min read
Collection agent example skills
Below we've compiled a list of the most critical collection agent skills. We ranked the top skills for collection agents based on the percentage of resumes they appeared on. For example, 20.1% of collection agent resumes contained customer service as a skill. Continue reading to find out what skills a collection agent needs to be successful in the workplace.

15 collection agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how collection agents use customer service:
  • Provide customer service to each customer by identifying needs, clarifying information, researching every issue and providing solutions and/or alternatives.
  • Contacted Customers to settle accounts *Maintained professional appearance in difficult customer situations *Provided excellent customer service *Assisted co-workers with heavy workloads

2. Payment Arrangements

Here's how collection agents use payment arrangements:
  • Called Customer regarding past due account *Researched customer using skip trace and internet *Set-up forth coming payment arrangements and collection payment
  • Contacted defaulted student loan borrowers by telephone and written notices to ensure full repayment or arrange acceptable payment arrangements.

3. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how collection agents use delinquent accounts:
  • Locate and notify customers of delinquent accounts using computers and variety of automated systems.
  • Navigate a computerized data entry system or other relevant applications to analyze delinquent accounts.

4. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how collection agents use debt repayment:
  • Recommended necessary strategies and arranged for debt repayment based on financial situations of the customer.
  • Managed accounts, arranged debt repayment and established repayment schedules, based on customers'financial situations.

5. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how collection agents use past due accounts:
  • Contacted past due accounts for payment resolution; reviewed each account individually to determine eligibility for third party action.
  • Powell-based collections agency concentrated on recovering funds from past due accounts.

6. Debt Collection

Here's how collection agents use debt collection:
  • Submitted statements of delinquencies to credit bureau and/or initiate repossession proceedings to law practice that specializes in debt collection.
  • Facilitate and enforce debt collection and management processes for assigned corporate clients.

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7. Overdue Accounts

Here's how collection agents use overdue accounts:
  • Located delinquent debtor regarding overdue accounts and assisted with collect payments and installments.
  • Locate and monitor overdue accounts using computers and various automated systems.

8. FDCPA

Here's how collection agents use fdcpa:
  • Required to meet monthly goals based on the collections and quality of service provided following FDCPA and internal policies and guidelines.
  • Locate debtors using advanced software and various Internet resources and establish contact in accordance with FDCPA laws and FTC regulations.

9. Customer Accounts

Here's how collection agents use customer accounts:
  • Communicate and follow up effectively to Supervisor and team regarding customer accounts status.
  • Negotiate payment strategies on challenging customer accounts while maintaining a good working relationship.

10. Computer System

Here's how collection agents use computer system:
  • Obtained required confidential information from individuals such as name, address and payment method before entering into computer system.
  • Verify all demographic information about the customer update account record via a computer system

11. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how collection agents use collection efforts:
  • Recorded and updated information about the financial status of customers and collection efforts including noting address changes.
  • Coordinated with customer service to support collection efforts and satisfy customer requests.

12. Inbound Calls

Here's how collection agents use inbound calls:
  • Credit Granting consisted of fielding inbound calls primarily from stores requesting credit limit increase or transactions requiring additional verification.
  • Received and channeled inbound calls Conducted skip tracing location process Documented weekly and monthly employee performance quotas

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how collection agents use outbound calls:
  • Handled inbound/outbound calls and borrower account resolution while achieving personal performance goals
  • Initiate outbound calls to negotiate payment arrangements to reduce department delinquency.

14. Outbound Collection Calls

Here's how collection agents use outbound collection calls:
  • Performed outbound collection calls for overdue payments using automated dialing system.
  • Key Results: * Effectively handled inbound/outbound collection calls by providing quality services to all customers.

15. Process Payments

Here's how collection agents use process payments:
  • Verify name, address, enter checking account information or debit card information into system to process payment to resolve account.
  • Take payments, whether it's by check or credit over the phone and process payments on the computer.
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List of collection agent skills to add to your resume

Collection agent skills

The most important skills for a collection agent resume and required skills for a collection agent to have include:

  • Customer Service
  • Payment Arrangements
  • Delinquent Accounts
  • Debt Repayment
  • Past Due Accounts
  • Debt Collection
  • Overdue Accounts
  • FDCPA
  • Customer Accounts
  • Computer System
  • Collection Efforts
  • Inbound Calls
  • Outbound Calls
  • Outbound Collection Calls
  • Process Payments
  • Background Checks
  • Payment Options
  • Past Due Balances
  • Repayment Schedules
  • Customer Calls
  • Credit Card Payments
  • Customer Inquiries
  • Credit Card Accounts
  • Due Payments
  • State Laws
  • Federal Laws
  • Negotiation
  • Student Loans
  • Party Collections
  • Customer Complaints
  • Customer Issues
  • Address Changes
  • Damage Claims
  • Credit Reports
  • Medical Bills
  • Overdue Payments
  • Dialer System
  • Credit Contracts
  • Overdue Bills
  • Past Due Bills
  • Credit Extensions
  • Payment Schedules

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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